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Maya Turquesa

Riviera Maya / Playa del Carmen · Mexico

Calle 8 Nte. Lte. 5 Entre 10 Y 15, Av. Col. CentroView location

6.6/10Good358 Reviews
Cleanliness6.8/106.8
Service7.4/107.4
Comfort6.4/106.4
Condition6.2/106.2
Location6.6/106.6
Neighborhood7.0/107.0
Value2.0/102.0
Amenities6.6/106.6
See all ratings
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Maya Turquesa

Hotel Maya Turquesa is just steps from the famous Fifth Avenue in central Playa del Carmen. It offers a continental breakfast and free wireless internet just 150m from wonderful Caribbean beaches. All rooms have air conditioning, satellite TV and hot water.

Facilities at the Maya Turquesa include an outdoor swimming pool, solarium with view to the island of Cozumel and a hot tub. The Mayan Corner restaurant at the Turquesa Maya Hotel serves a continental breakfast, and traditional Mexican and international cuisine.

Guests can also purchase a snack from the hotel's grocery store before going to the beach. **Direct payment reservations will be debited in the local currency, at the current exchange rate.

Read more about this hotelShow less

With a stay at Hotel Maya Turquesa - Playa del Carmen, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 7 minutes by foot from Playa del Carmen Main Beach.

This hotel is 0.5 mi (0.8 km) from Playacar Beach and 0.5 mi (0.8 km) from Playa del Carmen Maritime Terminal. Make yourself at home in one of the 40 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and ceiling fans, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Popular amenities

Free WiFi
Bar/Lounge
Dining services
Concierge
Beach services
Non-smoking
Childcare

Check-in and check-out

Check-in from 3:00 PM
Check-in until 1:00 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Beach nearby No rollaway/extra beds available No cribs (infant beds) available No elevators Noise-free rooms not guaranteed Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 10:00 AM to 10 PM.
    • No pets and no service animals are allowed at this property.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property's beach club is 600 yards (550 meters) away.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher and a first aid kit
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Italian

    Spanish

Nearby attractions

3D Museum of Wonders 0.1 km / 0.1 mi
Chabad Playa del Carmen 0.1 km / 0.1 mi
Quinta Avenida 0.1 km / 0.1 mi
Central Square 0.2 km / 0.1 mi
Frida Kahlo Museum 0.2 km / 0.1 mi
Mercado Playa del Carmen 0.2 km / 0.1 mi
Riviera Gran Casino 0.2 km / 0.1 mi
Calle 12 0.3 km / 0.2 mi
Nuestra Senora del Carmen Catholic Church 0.3 km / 0.2 mi
Playa del Carmen Lighthouse 0.4 km / 0.2 mi
Calle Corazón 0.4 km / 0.3 mi
Quinta Alegría Shopping Mall 0.5 km / 0.3 mi
Playa del Carmen Main Beach 0.6 km / 0.4 mi
Founders Park 0.6 km / 0.4 mi
Paseo del Carmen 0.7 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 40
  • hotel
  • Beach
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Maya Turquesa

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO BEDSJUNIOR SUITE • TWO BEDSJSU.2B

    Photos are not available for this room type.

    Maya Turquesa

    JUNIOR SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE POOL VIEWJUNIOR SUITE • POOL VIEWJSU.VP

    Photos are not available for this room type.

    Maya Turquesa

    JUNIOR SUITE POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Maya Turquesa

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH KITCHENETTEJUNIOR SUITE • WITH KITCHENETTEJSU.KT

    Photos are not available for this room type.

    Maya Turquesa

    JUNIOR SUITE WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE PREMIERJUNIOR SUITE • PREMIERJSU.PE

    Photos are not available for this room type.

    Maya Turquesa

    JUNIOR SUITE PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Maya Turquesa

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Maya Turquesa

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Maya Turquesa

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR TWO DOUBLE BEDSSUITE • SUPERIOR TWO DOUBLE BEDSSUI.2D-SU

    Photos are not available for this room type.

    Maya Turquesa

    SUITE SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE PREMIUMJUNIOR SUITE • PREMIUMJSU.PI

    Photos are not available for this room type.

    Maya Turquesa

    JUNIOR SUITE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Maya Turquesa

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    Maya Turquesa

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO ECONOMYSTUDIO • ECONOMYSTU.EY

    Photos are not available for this room type.

    Maya Turquesa

    STUDIO ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM THREE BEDSFAMILY ROOM • THREE BEDSFAM.3B

    Photos are not available for this room type.

    Maya Turquesa

    FAMILY ROOM THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Maya Turquesa

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM ONE BEDFAMILY ROOM • ONE BEDFAM.1B

    Photos are not available for this room type.

    Maya Turquesa

    FAMILY ROOM ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CAPACITY 4QUADRUPLE • CAPACITY 4QUA.C4

    Photos are not available for this room type.

    Maya Turquesa

    QUADRUPLE CAPACITY 4

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.C4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Maya Turquesa

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Maya Turquesa

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Maya Turquesa

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Maya Turquesa

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH SHARED BATHROOMQUADRUPLE • WITH SHARED BATHROOMQUA.FH

    Photos are not available for this room type.

    Maya Turquesa

    QUADRUPLE WITH SHARED BATHROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.FH

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Maya Turquesa

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH DOUBLE BEDSTUDIO • WITH DOUBLE BEDSTU.DB

    Photos are not available for this room type.

    Maya Turquesa

    STUDIO WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Maya Turquesa

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE POOL VIEW TWO DOUBLE BEDSJUNIOR SUITE • POOL VIEW TWO DOUBLE BEDSJSU.2D-VP

    Photos are not available for this room type.

    Maya Turquesa

    JUNIOR SUITE POOL VIEW TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    POOL VIEW TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2D-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Maya Turquesa

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Maya Turquesa

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE THREE BEDSSUITE • THREE BEDSSUI.3B

    Photos are not available for this room type.

    Maya Turquesa

    SUITE THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN

    Photos are not available for this room type.

    Maya Turquesa

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Maya Turquesa

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Maya Turquesa

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDSQUA.2D

    Photos are not available for this room type.

    Maya Turquesa

    QUADRUPLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Maya Turquesa

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D

    Photos are not available for this room type.

    Maya Turquesa

    JUNIOR SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2D

    Limited room details from hotel

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  • QUADRUPLE SUPERIORQUADRUPLE • SUPERIORQUA.SU

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    Maya Turquesa

    QUADRUPLE SUPERIOR

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    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU

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  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

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    Maya Turquesa

    FAMILY ROOM STANDARD

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    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

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  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

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    Maya Turquesa

    STUDIO KING SIZE BED

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    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

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  • Room TWO BEDSRoom • TWO BEDSROO.2B

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    Maya Turquesa

    Room TWO BEDS

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    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

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  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

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    Maya Turquesa

    DOUBLE TWO DOUBLE BEDS

    Room photos

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    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

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    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Maya Turquesa

6.6
Good
358 Reviews
Cleanliness
6.8 /10
Service
7.4 /10
Comfort
6.4 /10
Condition
6.2 /10
Location
6.6 /10
Neighborhood
7.0 /10
Value
2.0 /10
Amenities
6.6 /10
100 reviews shown
2/10
Poor
03 Apr 2026
Rosana
The place needs work. I do understand that it’s only a low budget place, but even low budget places keep up with the maintenance. The ceiling was falling apart, mould in the shower chairs broken a little bit of paint and little bear of TLC would make that place much better. We had to switch rooms because one of the rooms they gave us was a death trap with the stairs even though we paid for two queen size beds we got moved to a room with two double beds was not what we thought it would be pictures on their webpage is from two of their locations. All into one. The mirror in the bathroom were so disgusting couldn’t see yourself. The showerhead was some plastic thing that tiny bits of water. The faucet was as rusted as a pipe that lived under the sea for 100 years again, all little things that they could upgrade to make it look presentable. Also, it said continental breakfast well I guess their meaning of continental breakfast is different than a normal continental breakfast. Continental breakfast is a muffin juice, coffee fruit yoghurt what you got there was a hard piece of toast with one slice of ham that is thinner than paper, shredded lettuce and some weird cheese. The people they’re working are incredible and nice and caring but again the facility is a rather dump.
Family
6/10
Pleasant
05 Feb 2026
Misael
The room condition was okay overall. Both the bathroom door and the front door were difficult to close. The additional fees charged upon arrival were not clearly disclosed beforehand and didn’t seem to add up. On a positive note, the staff were friendly and welcoming. However, there was no fridge in the room, which was inconvenient.
Leisure Friends
2/10
Poor
20 Jan 2026
Rita
Yes
Leisure Friends
2/10
Poor
05 Jan 2026
Andrew
The smell of the sewer system was in the room ,the vast majority of the time i was there.I left the hotel 3 days before I was suppose to leave.Knowing there was no refund.No mat was outside the shower. The floor was all tile.I had to use a towel, and believe the hotel charges extra for more pillows and towels.
Leisure Self
6/10
Pleasant
29 Dec 2025
Anacelia
Staff wasn't as personable as expected, breakfast was actually just toast or toast with a slice of very thin ham and cheese that was pasteurized. The room needs an update, water was cold or luke warm throughout entire stay, the sink was hanging on by a thread and toilet seat did not cover toilet.
Leisure Family
2/10
Poor
28 Dec 2025
Sochilt
Room didnt look like the lictures, mattress were old and lots of stains, towels were old and had holes and stain, not enough towels, no hand towels ,no wash clothes. Breackfast, i waited 45min for acrumble eggs, i complained at front desk, they didnt care.Dind have coffe maker in the room, counters falling apart., only one bathroom one shower..this was a suit room..very disappointing.
Leisure Family
2/10
Poor
28 Dec 2025
Sara Jean
We booked a two bedroom efficiency suite and were given a cement cell block with two beds. The AC didn’t work and the ceiling fan was broken. The door was semi broken and didn’t close properly, which made us feel unsafe. We are budget travelers, not expecting luxury, but this place was awful! We lasted about twenty minutes and left for an alternate rental we were able to secure. They refused to refund even a percentage. Terrible experience all around.
8/10
Excellent
22 Dec 2025
Andrey R
No English language speaking staff ,
Leisure Family
2/10
Poor
18 Nov 2025
Lorenzo
Poor
4/10
Poor
30 Apr 2025
Phillip
People just complaining about basic service , shower, toilets not working ,even one room was robbed, somebody broke in .
Leisure Family
8/10
Excellent
17 Apr 2025
Libusa
Location is extremely convenient , downtown, you hear constant noise and music almost all night. Very basic studio room without wifi.
Leisure Self
8/10
Excellent
17 Mar 2025
Danita Marie
The manager was super sweet. The excursion on site was so informative. The suite was not fancy, it served its purpose. If u dont mind the noise. Would book again.
Leisure Friends
2/10
Poor
13 Mar 2025
Jose
This establishment was dirty, noisy and their staff was terrible.. worst Customer service experience ever . Frontier desk people we re so rude
Leisure Family
6/10
Pleasant
05 Mar 2025
Christine
The staff were great, very friendly and helpful. The accommodations left a bit to be desired; the air conditioner did not work and the room did not smell so good. Also, the only lounge chair by the pool was broken.
10/10
Exceptional
18 Feb 2025
Vlad
all good
Leisure Family
8/10
Excellent
22 Jan 2025
Santiago Alejandro Gomez
This is no Hilton. But it's an affordable and cozy place to stay. Walkable distance to 5th av and the beach. If you go to Playa Del Carmen or any of the cities in the Riviera Maya you should be more time outside exploring the beauty of the beaches, cenotes and parks than in your hotel.
Leisure Family
8/10
Excellent
15 Jan 2025
Mauricio
Worth the price we paid to stay there
Leisure Family
2/10
Poor
13 Jan 2025
Nancy
The air conditioning didn’t work in my room. The front desk doesn’t notify how the breakfast works and tv didn’t work
Leisure Family
4/10
Poor
01 Jan 2025
Celia
Great location. Good food options. Nice enough front desk staff. Theft problem. Overbooking. We arrived in Christmas Eve to find they did have our reservation. We booked a superior suite with 2 bedrooms and a kitchen for a family of 6 paid in full with Expedia. After some debate they put us up in separate rooms because our room category was completely booked. The following Christmas morning we spent trying to resolve the issue with no real result except the option to not pay again. We were then given a larger suite with still no kitchen on the third floor (no elevator) with a promise of giving us a room with a kitchen the next day.
At this point I can only assume that the property got their money,because they stopped asking, but we were stuck with new unplanned expense, now having to spend more on meals for 6 and having to settle for a lesser room than what we originally paid for. On our last day, they offered to move us to a room with a kitchen that simply had three large double beds. Needless to say, we had moved all of our belongings 2x already and it was useless to move from the 3rd floor to the 1st again with a day left. Several people had money and other valuables stolen, including next door. We did not leave anything behind, so we were lucky, but understood why our things were always neatly rearranged but the
Leisure Family
8/10
Excellent
10 Dec 2024
Andrey
It's very noisy at night, people walk around until 5:00 in the morning and yell all night.
Leisure Family
8/10
Excellent
01 Nov 2024
robert c
They offered free breakfast; but only toast and coffee
Leisure Self
6/10
Pleasant
07 Oct 2024
juan casas
Close to fifth avenue they don’t have parking you have to park on the street and pay for parking on the weekend a lot of noise, in our room the water closet in the toilet didn’t work when you flush the tank would not fill up with water or it will take a long time to filled up the door had a hole an you could see into the room and the shower if you open the hot and cold water only hot water would come out so we end up using cold water the rooms were clean the receptionist was really nice she was really helpful they offer free breaks fast but it’s only toast with coffee tea or agua de Jamaica when it rains the floors are really slippery
Leisure Family
4/10
Poor
27 Sep 2024
Jorge
Staff members are not friendly
Friends_and_family Family
10/10
Exceptional
09 Sep 2024
Mario
The staff was great
Business_and_leisure Self
10/10
Exceptional
30 Aug 2024
Mario
The staff is awesome
Business_and_leisure Self
2/10
Poor
22 Aug 2024
Evellyn
They replaced me to a hotel in front of 5th (very very very loud until 4am) the toilet flush is not working, the shower is awful, and the breakfast was only a toast bread with butter and coffee, I stayed in a hostel call by maya monkey Cancun, but I swear I had the best experience ever I could meet so many people from everywhere, the food was amazing (breakfast as well) they have a bar for you enjoy but close early for you rest it was a lot funnn!!! And same price I highly recommend it (THE HOSTELLLL) not this one
Self
4/10
Poor
08 Jul 2024
Jose
Dirty bathroom, holes in the ceiling
6/10
Pleasant
18 Jun 2024
Venu
Flush is not working and staff can do nothing about it but staff are super nice. This is whatbyou get for cheap price so not complaining much.
Leisure Friends
2/10
Poor
03 Jun 2024
Jaime

They will rob you. Stay away from this hotel

The place is not the best but like they say you get what you pay for. This was a family trip to celebrate my birthday and my uncle’s wedding anniversary. As a gift they wanted a JBL portable speaker so I bought it for them. The night that we arrived I place the speaker in the closet of the room so I can give it to them on their anniversary day little did I know that the house keeping already had his eyes on it. So the day came and I went to get the speaker and it was gone I look everywhere but I didn’t find it. Si I decided to tell the front desk that the speaker is gone from my room they told that they were not able to do anything at the moment but they will let their manager know the following day. The next morning I went to talk to the manager and she said that they are not responsible for lost missing items in the room. When the only person who entered the room besides my family was the house keeping guy. After I spoke with the manager she admitted that she’s been having problems with this person but she doesn’t do anything about it she let him work at the hotel probably stealing other people’s belongings. After we had the conversation she promise that she was going to make it right before our trip was over but th day she was supposed to give me a solution she didn’t show up for work and left me a message with the front desk lady saying that she was sorry and that she was going to be in contact with me to get this matter resolved. if you want to feel safe stay away.
Friends_and_family Family
10/10
Exceptional
18 May 2024
Mario
Nice pool
Business_and_leisure Partner
6/10
Pleasant
19 Apr 2024
Marina
Good enough for the short stay.
Water pressure was not enough in the faucet and to flash toilet. There was no ice.
Leisure Self
4/10
Poor
18 Mar 2024
Melanie
Old and not clean at all
Kitchenette without any ustensils, plates or pots.
No water provided
Leisure Family
10/10
Exceptional
28 Feb 2024
Alvin
Great Hotel! Suited my purpose and needs...
Self
6/10
Pleasant
18 Feb 2024
Danielle N
Older hotel not as clean but the location is great!
Leisure Self
2/10
Poor
13 Feb 2024
Sandra
No daily housekeeping stayed 3nights. Only One outlet in the room.
Paid for a queen got a full, no queens available in the hotel per front desk.
Breakfast is a joke you can only choose from their daily selection and everything else is additional even milk for coffee. Killed two roaches in the room.
Leisure Partner
8/10
Excellent
20 Jan 2024
JAYDA
The staff was super friendly and helpful. The room was nice, but the building is old, so expect cracks and dirt and some rusty faucets and repairs needed. The breakfast was good, but very slow service, so expect to be there for a while.
Only one thing more to say: there is a rooftop bar right behind the hotel, so expect noise all night every night. If you can sleep through it, the beds are comfy. If you can't, try and find a hotel a couple blocks away from the center of town.
Leisure Family
2/10
Poor
30 Dec 2023
Corin
This is the worst property I have ever stayed in. We got relocated to this property after our first property abruptly canceled and it was really bad. There were only three towels in each room for five people, there was only sheets on the bed and no blankets, there was no window glass in the bathroom window. so it was impossible to secure the room. The old lock on our door on the inside was completely broken. There is a nightclub on the building just outside our door and it played till 3 AM so we couldn’t sleep. The continental breakfast was only one option which ended up being good but there was no choice so I’m not sure how you can call it continental. The staff was the best part they were very sweet. If it wasn’t for them, I would give this property and 0. I think you should rewrite the description, because if anybody wants sleep at all before 2 AM, you should not stay here. I honestly don’t think that this property needs to be removed from the options but it should definitely not be the price it is it is not worth it and the description should at least say no blankets and the room should be secure.!!!
8/10
Excellent
17 Dec 2023
Michael
It’s in the middle of Playa Del Carmen.
Leisure Self
10/10
Exceptional
13 Oct 2023
Luis
Excelente ubicacion y muy buen precio
10/10
Exceptional
28 Sep 2023
Francisco
The best service and nothing bad.
Leisure Family
10/10
Exceptional
24 Aug 2023
Francisco E
The staff
Leisure Family
8/10
Excellent
22 Aug 2023
Christian
I have no complaints. My stay was peaceful and would come here again.
Leisure Self
2/10
Poor
18 Jul 2023
Carolina
Extremely poor service, rooms dirty, zero customer service, noisy, bad odors, unprofessional, I would NEVER go back to that hotel. Maya Turquesa.
Leisure Family
2/10
Poor
17 Jul 2023
Susan
STAY AWAY! Cockroaches were in our room the day we arrived and more after housekeeping swept the first round away. Pool smelled of urine and no staff can speak English. We left and went to another resort which was the best thing we did. DO NOT STAY HERE!
Leisure Family
2/10
Poor
20 Jun 2023
Thomas
I will never know because we were told we would not be able to stay at Hotel Maya Turquesa due to a broken air conditioner and moved to another hotel but this one did not have a swimming pool.
8/10
Excellent
12 Apr 2023
kimberly
Not once did they change my towels. I stayed there for 3 nights. And in the morning after I bathe I put my dirty towels on the floor to only find them hanging back up.
Leisure Self
10/10
Exceptional
31 Mar 2023
Mercedes C.
Donde se encuentra hubo cadi el hotel es genial, todo el staff súper amable y te ayudan en todo … volveremos pronto !!!
Leisure Family
2/10
Poor
13 Mar 2023
ALEJANDRO

One of the worst hotels I’ve been.

The front desk people, except two of them. Were the worst customer attention i have received in a hotel. They don’t care about the customer experience and helping their consumers either.
From a small question about parking to invoices requests. They never help.
Friends_and_family Family
4/10
Poor
20 Feb 2023
Leon
I requested a first floor room. They gave me a 3rd floor room lots of stairs. It took them 6 days to relocate me to a lesser quality furst floor room after several requests. The oroperty is is very aging and needs lots if care. My initial room had lights out, curtain rod fell, no blankets, no toolet psper holder, very shabby. Best part is location.
6/10
Pleasant
28 Jan 2023
Rosa
This hotel is definitely a two star hotel. You get what you pay for. The pictures on Expedia must’ve been taken when the hotel was first set up. However, there is a lot of wear and tear our room door handle was broken, barely hanging however, the deadbolt was sufficient to keep the door closed. Our room was by the stairs so You could hear the party goers coming up the stairs at 4 AM which would wake us up. We could also hear everything that was happening in the kitchen when dishes were being cleaned up or put away, this, too, would wake us up early morning, The bed linen and towels also showed wear and tear. Our beds only had sheets on them. No extra covers so we would use our towels to cover ourselves up to keep warm at night. If you book a room here, make sure to bring a light bed cover. Our booking was for a standard queen size bed instead we were put in a room with two double beds and told us that was an upgrade which, in fact we didn’t feel like it was an upgrade because it was my husband and I we didn’t need a second bed, the ceiling fan if put on anything above low would squeak all night.

All staff were very friendly and nice and welcoming so this made our stay a bit more on the pleasant side. Kitchen staff were also very pleasant and friendly. Sadly, when we tried to order bacon for our eggs, there was none available for multiple days. The location of this hotel is perfect to get to the beach in minutes and also plenty amenities all walking distance
Leisure Partner
8/10
Excellent
04 Nov 2022
Michael
The location was the reason that I stayed here. Right in the middle of the action. The room was very basic but just what I needed. It would be great if there was a fridge in the room or at least an ice machine on property. Also I asked for an iron twice but each time someone else was using it. You get what you pay for I guess.
Leisure Self
8/10
Excellent
02 Nov 2022
Edgar
Close to the 5 ave and the beach
Leisure Family_with_children
4/10
Poor
19 Jun 2022
Jenny

Decent enough for the price

The hotel is not at all as advertised but it IS CLEAN! the bed was very soft and comfortable, albeit there were no covers or blankets only sheets. The day staff were very friendly and helpful, the evening staff were more about hanging out but hey it’s Mexico so I’d probably do the same so no harm, no foul. I didn’t love my room so I checked out a day early but that was mostly because I wanted an actual window. The hotel is centrally located to 5th Ave, lots of places to shop and eat.
Self
6/10
Pleasant
06 May 2022
ROGELIO
Bath tub was broken toilet wasn’t glued from the bottom and eater came out.
Leisure Partner
8/10
Excellent
17 Apr 2022
jay
Good price, staff was good about changing my first room when it was unsuitable. Terrific central location, close to plaza, only 3 blocks from beach.
Leisure Self
10/10
Exceptional
04 Apr 2022
Misael
Stayed here for 10 days. Great location, walking distance to the beach. Bring extra towels they charge for them.
Leisure Partner
10/10
Exceptional
03 Apr 2022
Noe Salgado
Everything was excellent and professional I am very happy with my stay.
Leisure Family
10/10
Exceptional
23 Mar 2022
Victoria Eugenia
Excellent service, friendly staff.
Leisure Friends
10/10
Exceptional
13 Feb 2022
Daniel
Very good
Leisure Partner
6/10
Pleasant
06 Jan 2022
Evgeni
Location is good. Free breakfast is pathetic. Rooms are depressing. Tub was cracked. Toilet fills up very slow. Safe was broken.
Leisure Family
2/10
Poor
27 Dec 2021
Stephane

No room available

I get there and no room available . And I was not the only customer with the same issue at this hotel
Self
8/10
Excellent
18 Dec 2021
James
The property was close to the 5th to 10th Avenue tourist area. A good value for the price.
Leisure Self
4/10
Poor
03 Oct 2021
Maricruz
Nothing like how the pictures show , honestly I had to cancel my reservation cuz the place didn’t looked like I thought will be , it says has a parking space but it didn’t have , the receptionist tell me to leave my car in the parking lot of Walmart Store , something didn’t want to do cuz I didn’t want to risk the car I was renting, plus I had baby , how dear I will risk to be walking every night all the way from Walmart to the hotel !! Plus the hotel want to charge me $60 dls fee for cancellation , but Expedia helped me to cancel with out fee charge because they promise something that they don’t really have . Not a good place to staying honestly .
Business_and_leisure Family_with_children
2/10
Poor
21 Sep 2021
Rosa
Property in poor condition, pool poor condition, room had roaches!! Toilet was so nasty, towels supposed to be white, there were grey. Never did they changed linens in our entire stay we stayed 4 nights. Mold on bathroom ceiling. Never would we think of staying there.
Leisure Family
6/10
Pleasant
20 Jun 2021
Verified traveler
No comments
Leisure Partner
2/10
Poor
22 Sep 2020
Carlos

Awful experience.

Hotel is in very bad shape no sense of security at night the door lock is a very primitive one. Hotel looks dirty and old. I will not stay there ever again.
Friends_and_family Family
8/10
Excellent
01 Sep 2020
Kirkland

Nice hotel, I will come again.

Great stay except for the music playing from the Restaurant next door. It woke me up from sleep a few times. However the manager was nice enough to let the Restaurant next door to keep it down.
Self
8/10
Excellent
18 Feb 2020
Verified traveler
Excellent location for this odd little property and than makes it kinda fun to. Staff were helpful and friendly and appreciate their efforts to attempt some English. Would stay again at this price. Gracious
Leisure Self
10/10
Exceptional
18 Feb 2020
Verified traveler
Simple but close to everything, 5th avenue and bach.
Friends_and_family Partner
6/10
Pleasant
14 Feb 2020
Verified traveler
Good location, low price, close to everything! Basic hotel. Noise from club very near can go on til 5AM. Towels and sheets seem to be scarce. Breakfast included should be changed to free coffee for an hour. Restaurants are everywhere though around here. Not ideal if you cannot climb stairs. Close enough to the airport bus to walk, and also the ADO Alterna bus station. Close to beach, about three short blocks. Internet slow. A/C and fan both in my room. Window has a pull down sun block.
Leisure Self
6/10
Pleasant
24 Dec 2019
Verified traveler
This property was not able to gave an invoice for taxes purposes
Business Self
4/10
Poor
23 Jan 2014
Verified traveler

make better use of space in room. chairs needed.

overall satisfied with hotel staff and cleanliness.
2/10
Poor
16 Jan 2014
Verified traveler

WORST HOTEL: AVOID!

Positives:

1. OK location

Negatives:

1. I arrived at the hotel at 2 PM which is the time they told me to check in only to find that our rooms were not ready yet, and we had to wait until 4:30 PM to get our rooms.

2. The room smells of a damp/moldy smell that mimics the stench of urine.

3. First night I came back to the room to find that the housekeeper left my door open after cleaning. When I reported this to the lady at the front desk she said \"Hahaha ok\" And when I told the \"manager\" he said he will write down a note. So I put the 'do not disturb' sign on the door from then on out, yet my towels were still changed everyday.

4. Water pressure is really bad and my friends room didn't have hot water, though we paid the same rate.

5. I ended up spending most of the nights at my friends place and had all my stuff with me. So when I went back on checkout day to check out, I found that they had not only already checked me out, but checked in the people that were checking into my room after me.

5. I have shed 650 tears over the $650 I wasted on this \"hotel\"
2/10
Poor
29 Dec 2013
daniel

Worst place I ever stayed

No elevator, rooms stink, no water pressure, dirty
2/10
Poor
27 Dec 2013
eric buatois

a very bad hotel

We booked two rooms for the xmas holidays with my wife and my daughters arriving on christmas eve dec 24th and leaving on december 28th 2013.this hotel was extremely bad. the neighborhood is dirty and scary with views on a parking with garbage can and slums.. the person at the reception spoke very bad english. it took him 20 mn to find our reception. the hotel was smelling cleaning chemical. the two rooms were very dirty: bed sheet were full of spots yellow and red… the chairs in the rooms were full of rust.. the bathroom was not clean at all. the shelves in the rooms were dirty and you do not want to put your clothes on it. the website of the hotel indicates that each hotel rooms have safe which is wrong.the stairs are so small to come to your room that you can hardly bring your carryon luggage in the room. I an a very intensive traveller and i have never seen such a poor hotel in a very scary neighborhood. the street is the street were all the tattoo shops of playa del carmen are.
6/10
Pleasant
31 Jan 2013
Jesus

....

...
Family
2/10
Poor
09 Jan 2013
Dylan

NOT what they present in their add

We left as soon as we arrived even though we prepaid for 4 nights. Not the same room in photos, no safe, no manager no balcony....
4/10
Poor
04 Jan 2012
J

Stay 1/1/12

I had confirmed our reservations by phone 3 weeks before we arrived however they acted as if we did not have a reservation. The only thing that saved us was I had printed out a copy of the reservation. There is no elevator so if you have knee problems, etc you will have a problem. We were put on the 3rd floor.
There was sand on the floor. The only good thing was if you want to cook in your room there was a fridge and stove.
The hotel is way over priced for what you get.
Look elsewhere for a stay.
6/10
Pleasant
15 Dec 2010
Craig

Great Staff but hotel was just so-so

I have stayed in Playa Del Carmen a few times before and so I was familiar with the area enough that when I booked my vacation package, I wasn't too concerned about the hotel accommodations. I wanted to be close to the beach and 5th avenue where the bars, restaurants, and shops were.
Since I am a solo male traveler and don't spend much time in my room, I am not very picky about accommodations, however, the design of this hotel was not very well thought out. It is kind of dark in the courtyard area. There was construction going on and it didn't seem to have any atmosphere to it. I would equate it to the \"Motel 6\" of Mexico. When I entered my room, I was disappointed because it was cold and \"hospital\" like. The only windows in the room were a set of french doors that opened to the pool area in the courtyard,...which was right near the hallway that was the entrance to the hotel, so unless I wanted everybody to see me sleeping and getting out of the shower, I had to have the shades pulled the entire time, so I got no natural light in the room. Also, the AC unit was positioned such, that the air blew right onto your head at night in bed.....which wasn't so bad except that it started to spit out droplets of water one night, making it a royal pain trying to put up towels to prevent the water from spitting on me all night long.
I would probably not stay at this hotel again. I do want to reiterate that the staff was very friendly and the hotel in no way reflects the wonderful staff.
2/10
Poor
20 Nov 2010
Emily

DO NOT STAY HERE!!!

DO NOT STAY AT THIS HOTEL. The guest service was terrible. The front desk was rude, the room smelled like damp/mold, they only gave us 2 towels, so no hand towels, there was a kitchenette but nothing to wash the dishes with, we had to turn on the fridge & the burners didn't work. One morning we didn't have any water in the shower, not to mention you had to let the water fun for at least 10 minutes for it to warm up. The key card for the door stopped working at least one a day and we had to get it re-set. We had to constantly ask for toilet paper as room service never gave us more. We booked for a week and it was terrible the whole time. Good thing I wasn't in Playa for the hotel, but for the beaches.
Partner
4/10
Poor
13 Jul 2026
Keny Alejandro
El desayuno que te dan está horrible un sándwich todo frío y malo con tu café malísimo es lo que te dan de desayuno, las habitaciones se puede dormir, pero hay cucarachas.
Business
6/10
Pleasant
01 Jul 2026
Levid
Había cucarachas
No dejaban papel de baño extra
Family
4/10
Poor
20 Jun 2026
Espiridion
No tiene utensilios para cocinar y no funcionaba la parrilla había cucarachas se fue la luz dos veces por la noche y no tienen club de playa como dice la publicación pero para pasar la noche está bien y buen clima
Family_with_children
8/10
Excellent
31 May 2026
Jose Gerardo Contreras
En general bien, la verdad lo usamos solo para descansar, limpieza bien y los servicios necesarios
Family
8/10
Excellent
28 Apr 2026
Pepe
La habitación estaba limpia, incluía lo que marcaba, en general cuatro estrellas, pero pudo haber estado mejor, la alberca es pequeña, la habitación se duerme bien es cómoda funcionar el aire acondicionado buena ventilación, los accesorios de cocina dejan mucho que desear, literalmente son muy malos, por si quieres cocinar ahí les falla un poco, está muy céntrico, perfecto para no estar tanto en el ruido pero muy cerca de todo lo importante
Self
8/10
Excellent
06 Mar 2026
Brandon Garcia
El propiedad esta muy bien
La persona que bos recibió no es tan amable
Todo lo demas esta genial
Partner
2/10
Poor
10 Feb 2026
Sylvie
Room are disgusting. Very dirty it’s the worse place to go I’m not fancy but I need a clean place to stay the bathroom was so dirty I touch the walls of the shower and everything was sticky and the floor was full of hair. We had room 37 and I ask right away to get another room they gave us room 4 and was as dirty as the first one. On we slept on top of the sheets and left the next morning and find another place to stay. They didn’t want to give us our money back I do not recommend this place even for a minute and i will put bad reviews on all websites they used. Pictures are not at all of what they have
Leisure Partner
2/10
Poor
19 Jan 2026
Maria Teresa
La habitacion parecia la del conserje, me cambiaron ellos mismos a otro hotel
Leisure Partner
8/10
Excellent
12 Jan 2026
VICENCIO MELVIN CARRILLO
me gusto la ubicacion del hotel, todo muy erca
Leisure Friends
2/10
Poor
05 Jan 2026
Paulina
Para comenzar no encontraban mi reservación hecha en esta aplicación, estaban haciendo desazolve de las fosas y el olor era terrible y así un sin número de sucesos desagradables.
Friends_and_family Family
6/10
Pleasant
03 Dec 2025
ELVIRA GUERRERO
el desayuno, no era saludable
6/10
Pleasant
22 Nov 2025
Maria Guadalupe
Solo la llave tenía un fuerte goteo ya el último día lo arreglaron de ahí en fuera todo bien
6/10
Pleasant
03 Nov 2025
JESUS
Solo era un sándwich el desayuno deberían ponerlo en su descripción ya que dice desayuno eso no se considera desayuno y la cama muy mal de un lado te hundías terrible no descansé
Self
10/10
Exceptional
27 Oct 2025
Sauru
El ambiente es bueno, se siente relajado y seguro, tiene todo cerca: Lavandería, OXXO 7Eleven, tiendas, puestos de comida o chuchería en la calle y sobre todo bares/antros
Leisure Partner
8/10
Excellent
03 Oct 2025
Cristina
En general bien. Solo un día no hicieron el aseo
Friends_and_family Family
6/10
Pleasant
31 Aug 2025
Verified traveler
Accidente en la alberca por falta de mantenimiento. y aunque ya era del conocimiento del hotel hicieron caso omiso.
Friends_and_family Family
8/10
Excellent
28 Aug 2025
maria otilia

Bien

Por lo general, bien
Friends_and_family Friends
2/10
Poor
26 Aug 2025
Verified traveler
El cuarto todo sucio y apestoso a cigarro el baño a prestaba a drenaje las sábanas y las toallas no las cambian cada tercer día y no huelen ni cloro ni limpio el aire acondicionado no enfría
Partner
4/10
Poor
13 Aug 2025
Alex
El desayuno incluido fue malísimo, la comida a la carta tenía comida echada a perder, el
Clima de la habitación no funcionaba, mantenimiento nunca llegó y el encargado no fue para conseguir un vemtilador
Leisure Family_with_children
4/10
Poor
21 Jun 2025
Béatrice
A notre arrivée dans le studio, les fenêtres ne fermaient pas donc ils nous ont changé de studio. Quasiment aucun équipement dans la cuisine. L'hébergement n'était pas propre.
Le personnel n'est pas désagréable (mais plusieurs étaient nouveaux donc ont du mal à repondre à nos demandes) et ne parlent pas tous anglais.
Partner

Location & surroundings

Maya Turquesa
Calle 8 Nte. Lte. 5 Entre 10 Y 15, Av. Col. Centro, Playa Del Carmen Q. Roo, Mexico, Mexico

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Maya Turquesa

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