Name: Meliora By Bunik
Address: Calle 10 Nte Bis entre Ave 20 y Ave 25, Playa Del Carmen, 77710, MX

2/10

Poor

25 Jul 2026

Nicolas

Sans avertissement préalable ils ont refuser de me donner ma location, un condo deluxe, problème d’eau. À 22:30h on m’a donné deux choix. Un remboursement ou une chambre au Pasìon, hôtel de la même chaîne dans le même cartier. Impossible de discuter. J’ai passé deux nuit passable là bas dans une ambiance romantique coloniale puis j’ai demandé à avoir le condo pour lequel j’ai payer. En m’obstinant longuement je fini par avoir un transfert à l’hôtel condo Sofià pour le condo de base et non deluxe. J’ai accepté. Un bel endroit, bien entretenue avec du personnels gentils.

6/10

Pleasant

11 Jul 2026

Julia

Good restaurants and Walmart nearby. Safe to walk, lots of tourists in the area and the beach is 8 min walk. Mini fridge and stove available. Pool is quite nice. Late check-in was available.

Self

8/10

Excellent

11 Jul 2026

Guylaine

Hotel small but clean. Employés were Nice and helpfull. The pool needs a bit of love

Partner

8/10

Excellent

08 Jul 2026

Pang

Room was clean. Wifi, air conditioning staff were good.

8/10

Excellent

08 Jul 2026

Michael

Tiles in pool need maintenance.

Self

8/10

Excellent

30 Jun 2026

Thomas

Good basic hotel. Would recommend if you are just looking for a place to sleep.

Self

6/10

Pleasant

16 Jun 2026

Darren

The bed is old. The pillows are terrible. The shower head needed cleaning for adequate flow. The shower door wouldn't close. Also, the shower leaked into the bedroom. Overall. Fail.

Self

4/10

Poor

16 Jun 2026

James

My door didn't lock, at all. It had no card locking or manual locking ability and I found out the hard way. When bringing this up, they didn't fix it, couldnt fix other and didn't even offer to move me rooms.
The toilet had no seat cover and the windows in the shower wouldn't stay shut. The guy who worked there was very rude.

Family_with_children

6/10

Pleasant

14 Jun 2026

Carlos

Estube solo una noche pero la verdad que esta viejito el hotel, no esta bien mantenido, las camas duras, el baño no tiene agua caliente, la verdad q un hotel “ok” para 1 o 2 noches rapidas

Partner

10/10

Exceptional

14 Jun 2026

Lucie

We had a little issue with late CHECK in but the receptionist sorted us out. The hotel staff was super helpful and cleaners done such a great job. We stayed here before and will definitely stay again.

Partner

2/10

Poor

14 Jun 2026

Pedro

This is a rundown hotel. The staff are useless and unfriendly, except for the maids that do their jobs. The rooftop is overrated by the advertising pictures. Stay away fron this place. Hotel Sofia by Bunik es by far a better choice.

Self

2/10

Poor

12 Jun 2026

Glenn

We’ve stayed at Meliora multiple times over the last 7 years. Most of our stays were for a week or more. We loved the place for the proximity to great restaurants and shops. The property was always clean and the staff friendly. Something has changed. Not sure if there is a new management group or the company has fallen on hard times. The greeting at check in was unenthusiastic, the room was less than clean, sheets and linens were stained and the air conditioning was struggling to cool the room. Where there had been a dozen lounge chairs at the rooftop pool on previous visits, now there are only 3 or 4. The shades that run across the rooftop were tattered and filthy. The restrooms were a disgrace and trash cans overflowing. We had no choice but to sleep there one night and left early the next morning.
Meliora was one of those unique properties in PDC - modern, clean, welcoming and well maintained. That’s no longer the case. Find another property for your next visit

Partner

10/10

Exceptional

08 Jun 2026

Nancy Aracely Cuan

Nice place

Friends

6/10

Pleasant

06 Jun 2026

Rosa Isela

I would have given a 4 star but I had some inconveniences since I arrived. First, when I reserved my friend also reserved a room. I called and ask them if they could give us rooms next to each other. The guy was very nice and told me we were going to be next to each other. Once I arrived I had to wait at the lobby tired after two planes because the guy was busy. Once he arrived he gave me a room on the first floor with terrace to the street, not nice view. I told him about being next to my friend and he said they were full. Then, I went to the room and the lock of double doors going to the terrace did not lock. He was able to fix it before going to bed. Then, I wanted to take a shower. The water coming out from the shower head was hitting the back wall and very little water was coming down. In the morning I had to shower again with very little water. I went to the front and they told me they could give me another room after 12:00 pm. I left my things in my friend’s room and we left. The second room was great, it had view to their garden that it is nice. Nice terrace too. I like the hotel and where it is located, walking distance everywhere, I think they can improve their lobby chairs because one or them has a hole. There was trash at the entrance and on the side. The lady that clean the second room did a great job. It has a nice small kitchen with everything you need to cook. I would go back to this hotel only if they could give me a room with terrace looking at the garden.

Friends

8/10

Excellent

28 May 2026

Jean

.

Self

8/10

Excellent

25 May 2026

Jose Franklin

It’s an economical hotel to stay in. Also a great location in the playa del Carmen. Los of convenient stores and a Walmart just 3min away walking distance. The room I stayed in had a kitchen that provided pots and cooking utensils. It’s also close to many great local restaurants that serve delicious authentic Mexican food.
It’s great because there isn’t many tourist in that area and ferries are easy to get to from here. Isla Mujers being the best beach to go too by ferry from downtown Cancun. Just didn’t understand why they only took cash for payment for entire stay of my visit.

Self

8/10

Excellent

17 May 2026

Sahan

Location is good. It's a basic place, but worth for the price. And there's no Laundry service in the hotel. We have to go outside for Laundry. Overall it's a good place to stay.

8/10

Excellent

15 May 2026

Madeleine Manuela

I love it

Friends

10/10

Exceptional

12 May 2026

Eric

Amazing Cleaner staff, the room was smelling nice and very clean everyday, it is good if you maybe want to cook something sometimes, I didn't use the pool but it seems nice too! Good location and everything is nearby

Partner

2/10

Poor

10 May 2026

Richard

Stay far far away from this property.
Not only are they dishonest their facilities are poorly maintained and the staff is pathetically inattentive.

There are so many better places to stay in Playa Del Carmen. I strongly suggest you do not stay here.

If you do decide to stay at this location, do not leave any valuables in the open. Lock everything up in a safe place in your luggage.

Self

10/10

Exceptional

10 May 2026

Donna

This place was truly perfect. The pool on the rooftop was everything I was looking for.

Self

10/10

Exceptional

03 May 2026

Georges

Best location, modern and nice kitchenette

10/10

Exceptional

02 May 2026

Georges

The most convenient location in town. Beautiful rooftop and modern rooms

10/10

Exceptional

29 Apr 2026

Valentine

I

Partner

10/10

Exceptional

25 Apr 2026

Idris Ismail

It’ was excellent experience and great job by staffs

Self

10/10

Exceptional

21 Apr 2026

Thomas

Great location, water pressure, air conditioning and the staff is very helpful and friendly!

Self

10/10

Exceptional

16 Apr 2026

Chloe

Everything was perfect as a solo traveler i loved the studio suite.

Self

6/10

Pleasant

10 Apr 2026

Isabella

The AC mini split is right above the bed and was leaking right on our head. There were no soaps in the bathroom and none in the kitchen. The water gets turned off in the morning. We had a morning flight put and were leaving the condo at 5 am. We were not able to wash our hands or brush our teeth. Condo location is good, few steps to ADO which us convenient.

Partner

10/10

Exceptional

09 Apr 2026

rachel

Barely saw the staff and pool was closed all the time

Partner

8/10

Excellent

08 Apr 2026

Carlos

Good spacious room with kitchen, dishes and utensils. Good value for the price

Self

8/10

Excellent

07 Apr 2026

Anna

I wanted a hotel that was relaxing and away from the busyness of Quinta Avenida. This hotel was a great location and the rooms were immaculate. Great bonus if you want kitchenette features. The pool and rooftop facilities need a little love but otherwise, hotel was everything I needed.

Self

6/10

Pleasant

04 Apr 2026

Namitha

Very a

8/10

Excellent

03 Apr 2026

Judith A

All staff are friendly and helpful especially Bianca and Brittney. The rooms are clean with air conditioning. Very close to Walmart and Mega. Near the Plaza so depending on time of year it can be noisy however it’s usually quiet in the evenings.

Self

8/10

Excellent

28 Mar 2026

SILVINA

Great value we will stay again. Property is walking distance of plenty of areas. Weekends around the corner food stalls and different vendors. Room is clean stocked kitchen with essentials. The price was incredible for the value we received.

Family_with_children

10/10

Exceptional

27 Mar 2026

Vu

clean place, close to Walmart, walking distance to everywhere

Self

10/10

Exceptional

18 Mar 2026

Anna

The hotel is very well located. It's walking distance to the bus station and main street, at the same time is far from the noise and crowds.
The rooms have everything needed, clean and spacious. The pool on the roof is something very special.

8/10

Excellent

18 Mar 2026

Lexis

This a great place to stay away from the noise from the main downtown area. The hotel was nice overall, just might need to upgrade small cosmetic staff as shower head in the bathroom which is not that costly. The receptionist was sweet and helpful. It has a stove, refrigerator and microwave. Perfect if you are staying longer and want to cook. Is next to Walmart so pretty convenient for shopping for food and next to a great taco place and other food restaurants. I will definitely recommended this place for the price!

Self

4/10

Poor

16 Mar 2026

gary Lee

The manager from the hotel came up to my room to try to fix the TV. And told me, I had the air conditioner turned down too far. I had to turn it back.I told him it was too hot.He said, this is the rules.You cannot turn it down no farther and he kept coming up banging on my door thinking someone was smoking, I told him I do not even smoke. He was outside of the hotel, taking pictures of me sitting up on the balcony. Thinking I was smoking then he came up banging on my door when I opened the door he was sitting there. Sniffing. I said, sir, I don't smoke. I ended up leaving the hotel three days early and went from where elsan stayed do not stay at this hotel

Self

8/10

Excellent

12 Mar 2026

Judith A

Clean Room with kitchenette and Walmart a block away, pleasant accommodating staff, pool gets sun all day, convenient store across the street, quiet area except during carnival

Self

10/10

Exceptional

12 Mar 2026

Mihai

Excelent placement near groceries stores, civic center and Playa del Carmen strip. Toom was spacious with full equipment, laundry, stove, microwave etc.

Self

10/10

Exceptional

11 Mar 2026

Anna

The hotel is modern, and rooms are nice and comfortable. The area is quiet, there is no noise from bars or shops.
The pool on the rooftop is just great, I enjoyed it a lot

Family_with_children

6/10

Pleasant

10 Mar 2026

Bradley

The property was okay. The toilet leaked and I was told by the reception staff that all tissue and toilet paper had to be disposed of in the garbage - no paper of any kind could be flushed. Wasn't expecting that. There wasn't much provided in the way of amenities - shampoo but no conditioner, no hand soap, body wash, dish soap, etc., and had to use some of the towels to prevent the leaked water from the toilet from getting too far into the hall.

Having said all that, the staff were pleasant enough, the room and the property itself was clean, and not noisy, and I felt like I was really in the heart of the city, with wonderful shops, spas, restaurants, etc., all within walking distance. A very walkable area, for sure - I didn't take a single bus or cab anywhere, which was awesome.

Self

8/10

Excellent

02 Mar 2026

Robert

Well appointed room. No frills. Standard room is inexpensive.

8/10

Excellent

25 Feb 2026

Ernesto

Room was very spacious and clean. Conveniently located by the downtown area with in walking distance.

Partner

4/10

Poor

16 Feb 2026

Koichi

Water temperature was too low as winter season. It was explained when I entered but the hotel should flexibly make it warmer especially in winter season…

8/10

Excellent

14 Feb 2026

DENIS

It can be very noisy at night depending on what is going on in the municipal center next to this place

Leisure Family

8/10

Excellent

08 Feb 2026

Spencer

Great location! The pros - the king bed was comfortable, unit was clean, the blackout blinds were perfect, it’s located around the corner from Walmart and the Ado bus station, and the main areas of Playa are all very walkable.
Cons - Venue is a little dated, the hot water was hot but only a trickle, and the kitchenette was lacking a lot of items.
We were there for 4 days, and it was fine our stay.

Leisure Family

4/10

Poor

06 Feb 2026

Katherine

Room much more run down than photo, no hot water, faucet that leaks causing noise all night

8/10

Excellent

31 Jan 2026

Mary Louise

Room was nice ,staff were great. Location was good

Leisure Self

10/10

Exceptional

28 Jan 2026

Siim

Spotless room beautiful hotel

Leisure Partner

8/10

Excellent

25 Jan 2026

Lisa

Room was clean, staff was friendly and polite

Leisure Partner

8/10

Excellent

24 Jan 2026

Courtney

Good for the price

Leisure Family

8/10

Excellent

23 Jan 2026

Sisira

Nice and clean hotel, very close to 5th Avenue and great spots nearby.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Jason

Great staff…

Leisure Self

10/10

Exceptional

18 Jan 2026

Mitchell

Room was great! This was probably my 7th time staying there. Staff id friendly. Great room with kitchenette. Smart tv. Underground parking! Great location close enough to everything to walk if you want. Affordable.

2/10

Poor

18 Jan 2026

Raul

I was denied service for no reason….
I had my reservations through expedia and when i showed up the fr..$@&#* reception told me that the water service was out.. freaking lying to my face a Chinese girl was behind me and she was checking in as well and the guy let her have the room.
So i asked him . Hey i thought that you said there was no water service and rooms can not been assigned like that. The answer i get was “oh that’s a different administration ” she’s an Airbnb customer… like what the F
The guy was an Olympic a.h. So me and my wife were ready to left parking is underground and we passed the water pumps for the building and there was water overflowing everywhere
What a horrible experience DO NOT MAKE BUSINESS WITH THESE PEOPLE… freaking 6 hr trip and all you want is a nice warm shower and a bed and they come out with these kind of BS

OVOID THIS PLACE

Leisure Partner

10/10

Exceptional

17 Jan 2026

Jason

The Staff is extremely good…

Leisure Self

10/10

Exceptional

14 Jan 2026

Teresa

All of the above was great

10/10

Exceptional

10 Jan 2026

Sebastien

Clean. Close and easy to access

Leisure Self

10/10

Exceptional

08 Jan 2026

Laurence Marie

-

4/10

Poor

08 Jan 2026

Sara

Staff was nice and room seemed clean. The bed was very uncomfortable. The AC worked but was right above the bed and spitting black stuff that looked like ashes or mold right onto our faces.

Leisure Family

10/10

Exceptional

07 Jan 2026

Jackeline

Staff very kind and helpful. Room was spacious, clean and comfortable. The rooftop pool was clean. There are two elevators very convenient.

Leisure Self

8/10

Excellent

04 Jan 2026

Colin

Not bad. Toilet was smelly but not bad

10/10

Exceptional

04 Jan 2026

Alexander

Love this hotel. It is perfectly located being close to Plaza 28 de Julio, Quinta Avenida, Oxxo, Circle K, Soriana, Walmart, and great restaurants like Ay Taco and El Fogón. The hotel is modern, clean, and safe. There is a pool, hammocks, and loungers on the roof.

I rarely heard noise from other guests but on some nights (usually weekends) you can hear noise from the plaza until about 11 or 12.

The staff were friendly and helpful. The rooms are nice and clean. There are some very minor touch-ups that could be made in the rooms but nothing to complain about.

My only disappointment was that the hot tub was never hot. It would have been nice to relax in it in the evening but it was always cold.

I will definitely stay here next time I visit playa and I highly recommend it to everyone.

Leisure Self

6/10

Pleasant

01 Jan 2026

Waltraud

Shower head needs to be replaced...water spewing all over.The water in the shower was not warm...very uncomfortable.It would be nice to have a bottle of water in the room as well as some ice.The staff was friendly and helpful .The room was clean and quiet.Lication was good...close to stores and the beach

Leisure Partner

10/10

Exceptional

01 Jan 2026

Thomas

The hotel is modern, the bed is firm, and it is clean. The water could be a little warmer, but this is not unlike many Playa hotels.

It is away from the 5th and 10th avenue craziness and is quiet.

Leisure Self

6/10

Pleasant

31 Dec 2025

Jianbo

good AC. beddings smelt pretty bad like the pillows had a smell like it was just used. The towels were so old that when you used them it would leave fabric on your skin. good location tho

Leisure Partner

10/10

Exceptional

25 Dec 2025

Chad

The rooms here are very well maintained; always clean and well attended. The front desk staff was able to switch my room as well, and I greatly appreciated their flexibility. The rooftop area is a great place to relax.

Leisure Self

8/10

Excellent

25 Dec 2025

Pablo

No geral a hospedagem foi muito boa. Limpeza era feita diariamente. A piscina e otima. Ambiente quieto. A uma quadra do Walmart e do Mega Soriana que é melhor que o Wallmart. O único problema foi o chuveiro que estava entupido. Precisaria limpar para o fluxo de água ser mais forte. No mais recomendo. Foi ótimo.

Leisure Family

10/10

Exceptional

24 Dec 2025

Erik

Clean and comfortable stay, great central location

Leisure

8/10

Excellent

15 Dec 2025

Stephanie Michelle

staff was kind and it was a nice overall place/ convenient location. only things that need to mention is the tv kept disconnecting from wifi every 10 minutes, the walls are very thin so we kept getting woken up, and the water pressure wasn’t great.

Leisure Family

4/10

Poor

14 Dec 2025

Phillip

Pro:
Room was very clean!
Con:
Mattress was worn out and very uncomfortable!
No HOT water the entire week!
No lounge chairs at the roof top pool!
This was my second stay and I won’t be back!!!!

Leisure Self

10/10

Exceptional

14 Dec 2025

Damien

Great location and nice rooms!

Leisure Self

8/10

Excellent

13 Dec 2025

Satya Prakash

The property is good but there is need to improve on certain areas like shower heads in bathrooms and lighting switches along with access doors etc. Room is clean and service was excellent. The location is convenient and easy to walk to 5th avenue. For the price I paid I am happy with the service. No complaint as such except for the shower heads and lighting in he room.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Carol

Excellent location. Close to everything and 10 minute walk to the beach. Definitely will come back.

Leisure Family

10/10

Exceptional

03 Dec 2025

Johnny

I would like to thank everyone at Meliora by Bunik ——- the 2 very nice ladies at the front desk during the day, the gentleman who was at the desk at night, and all of the housekeeping staff. Everyone did their job above and beyond my expectations, and I will be forever grateful. I was just there for 2 weeks, and every day they all made my vacation even better.

10/10

Exceptional

02 Dec 2025

Valerie

Amazing! Wish they had loungers by the pool however. We were out and about but when there we had to lay out on the concrete floor!

Partner

2/10

Poor

30 Nov 2025

Chris

Had a family medical emergency, had to leave 3 days early. Refused a refund or even a credit for future stay.

No compassion whatsoever.

Self

2/10

Poor

29 Nov 2025

Richard

Unfortunately, they don't allow you to smoke anywhere on the property. If they had a smoking area it would be tollarable bit it's not listed anywhere and they don't even post signs. Also the property used to be a good value but it's gone downhill.

10/10

Exceptional

20 Nov 2025

Thomas

The staff and location are excellent.

Leisure Self

10/10

Exceptional

20 Nov 2025

yesenia

Economy hotel, nothing luxurious but clean, spacious rooms, spacious bathroom and shower, it has microwave, stove, a fridge and a nice balcony. I will come back. I enjoyed my stay, i give it a 10. It is a few blocks from ADO station and 5th Avenue.

Leisure Family

10/10

Exceptional

18 Nov 2025

Marilyn

Staff was wonderful, easy walking distance to the playa, the grocery store and town with all of its wonderful places to go and things to do

Leisure Friends

4/10

Poor

16 Nov 2025

Farhad

We were half hour early, sweaty, tired and kindly asked for our room (which I’m sure was ready). But got denied. I’m sure it wouldnt have been any skin off their teeth to have allowed us to check in a few minutes early. But denied us check in till 3pm. Like come on!!! How petty can you be. Wouldn’t even start the paperwork. Believe me I rarely complain. To tell you the truth I actually don’t think I have ever written a bad review. But this was so unexpected and unnecessary. Like I said no skin off your teeth to even have started the paperwork buddy….

Leisure Partner

10/10

Exceptional

13 Nov 2025

Thomas

Staff from front desk, maintenance and maids are super friendly, helpful and accommodating. Like the location facilities and convenience of Meliora and will definitely return!

10/10

Exceptional

06 Nov 2025

Edward

I left a credit card and I.D . They called me to tell me it as left behind. Very trustworthy.

Leisure Self

8/10

Excellent

04 Nov 2025

Dan

Yes.only problem is how to reach the hotel via email or telephone.no access.evwn hotel.com had trouble reaching them.

10/10

Exceptional

03 Nov 2025

Edward

Nice place. Inside clean and modern. Nice T.V comfy bed

Leisure Self

10/10

Exceptional

29 Oct 2025

Nigel

Lovely place with great cleaning staff but pool and rooftop could be so amazing- it was a little disappointing but ok.

Leisure Friends

8/10

Excellent

20 Oct 2025

Ebony

The location is perfect. Very walkable and close to everything. The proximity to the ADO terminal was perfect as well. The hotel itself is nice, and clean. The pool was nice as well and never crowded.
The pillows are visible stains, like really bad and even with the pillow covers you can see it. The water is also a concern and while I knew it would not be hot, it was not even warm.

Leisure Self

4/10

Poor

13 Oct 2025

Jim

They only give you clean towel every 3 days. Have to reuse old towel.
They do not accept credit card only cash.

Leisure Friends

2/10

Poor

12 Oct 2025

Sergio

Scared not safe

10/10

Exceptional

01 Oct 2025

Mercedes

It is. Great and safe property, 24/7 front desk, lovely staff and very close to ADO round trip for Cancun Airport for.a feat price. The only thing get to my attention was the bed sheet and bathroom tower was very old and stained, I thought in the future they need to get a new ones for the facility because is very good property.
Thank you for ve there for us the last3 weeks!

Leisure Family

6/10

Pleasant

29 Sep 2025

Jihyun

Plumbing issues everywhere. Not felt clean. I asked them to call a taxi that is supposed to be around 150 pesos, they said 500.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Will

Nice hotel for the price, could use a little love.

Partner

8/10

Excellent

28 Sep 2025

Taylor

The room was clean and had a nice kitchenette available with pots and pans. The rooftop pool was also nice, although fairly small with few loungers available. Overall the service was good. The hotel is in a very convenient location with many nearby restaurants and bars, a bus stop, and beach within walking distance.

Leisure Self

10/10

Exceptional

23 Sep 2025

Daniel

No drinking water or snacks for sale

Leisure

10/10

Exceptional

08 Sep 2025

Ovidio

Is very nice

Family_with_children

10/10

Exceptional

03 Sep 2025

Emmett

great place to relax

10/10

Exceptional

26 Aug 2025

Robin

Great Stay

Check in was seamless, the unit was just as pictured. It was clean, safe and secure. The pool area was great to hang out and chill. The stay was nice, and helpful. The location is great if you are using the ADO. A short walk from everything you want to do! I highly recommend staying here.

Friends_and_family Friends

6/10

Pleasant

16 Aug 2025

Amanda

Air conditioner dumped condensation on my head/ pillow in the middle of the night and front desk said it was my fault for turning air down and did nothing about my bed being soaking wet at 1 am. No where else to sleep but the tile floor! Finally shift changed and the we called again new front desk clerk gave us a different room for the night until ours was fixed.
Then my husband was walking across the park and a police officer told him he was under arrest for having a beer in his hand( it was not open) but proceeded to empty my husband s pockets and took all his money and then asked him if he was enjoying the beach? He didn’t know what to do so he just walked away, no money for the pizza he was on his way to get though!! But thankfully he wasn’t really under arrest, scary stuff!!

Leisure Family