Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

12 Bees Hotel

Riviera Maya / Playa del Carmen · Mexico

Calle 12 Bis Con 30 Av Nte , MexicoView location

8.8/10Excellent242 Reviews
Cleanliness8.8/108.8
Service9.0/109.0
Comfort8.6/108.6
Condition8.4/108.4
Amenities8.6/108.6
See all ratings
Check availability Pay with crypto or card

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About 12 Bees Hotel

Pamper yourself with onsite facials or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access, a hair salon, and a reception hall. If you're planning a day at a nearby theme park, you can hop on the shuttle (surcharge).

Stop by the hotel's bar/lounge, BEEBAR, for lunch, dinner, or brunch, or grab snacks at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held on select days. Featured amenities include a business center, limo/town car service, and a 24-hour front desk.

Event facilities at this hotel consist of conference space and a meeting room. A cruise ship terminal shuttle is available for a surcharge. Stay in one of 65 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Bathrooms with showers are provided. Conveniences include desks and ceiling fans, and housekeeping is provided daily. Distances are displayed to the nearest 0. 1 mile and kilometer. Calle 12 - 0. 1 km / 0. 1 mi- Nuestra Senora del Carmen Catholic Church - 0. 3 km / 0.

Read more about this hotelShow less

2 mi- Riviera Gran Casino - 0. 5 km / 0. 3 mi- Central Square - 0. 5 km / 0. 3 mi- Quinta Avenida - 0. 6 km / 0. 4 mi- Quinta Alegría Shopping Mall - 0. 6 km / 0.

4 mi- 3D Museum of Wonders - 0. 6 km / 0. 4 mi- Calle Corazón - 0. 6 km / 0. 4 mi- Mercado Playa del Carmen - 0. 7 km / 0. 4 mi- Chabad Playa del Carmen - 0. 8 km / 0.

5 mi- Frida Kahlo Museum - 0. 8 km / 0. 5 mi- Mario Villanueva Stadium Madrid - 1. 1 km / 0. 7 mi- Mamitas Beach - 1. 1 km / 0. 7 mi- Pier Navega - 1. 1 km / 0.

7 mi- Playa del Carmen Main Beach - 1. 2 km / 0. 8 mi. The nearest airports are: Cozumel Intl. Airport (CZM) - 35. 1 km / 21. 8 mi Cancun Intl. Airport (CUN) - 55. 6 km / 34.

6 mi The preferred airport for 12 Bees Hotel is Cancun Intl. Airport (CUN).

A stay at 12 Bees Hotel places you in the heart of Playa del Carmen, within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. This hotel is 0.7 mi (1.1 km) from Mamitas Beach and 5.9 mi (9.5 km) from Xcaret Eco Theme Park.

Stay in one of 65 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and ceiling fans, and housekeeping is provided daily.

Featured amenities include a business center, limo/town car service, and a 24-hour front desk. Event facilities at this hotel consist of conference space and a meeting room. A cruise ship terminal shuttle is available for a surcharge.

Popular amenities

Free WiFi
Concierge
Beach services
Smoking areas
Business facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No alcohol allowed onsite Events/parties not allowed LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: USD 2.76 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Alcohol is not permitted at this property.
    • A car is not required for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Guests must transfer via Shuttle to the property. Guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Onsite parties or group events are strictly prohibited
    • Long-term renters welcome
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Minimal age
    18
  • Optional fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Calle 12 0.1 km / 0.1 mi
Nuestra Senora del Carmen Catholic Church 0.3 km / 0.2 mi
Riviera Gran Casino 0.5 km / 0.3 mi
Central Square 0.5 km / 0.3 mi
Quinta Avenida 0.6 km / 0.4 mi
Quinta Alegría Shopping Mall 0.6 km / 0.4 mi
3D Museum of Wonders 0.6 km / 0.4 mi
Calle Corazón 0.6 km / 0.4 mi
Mercado Playa del Carmen 0.7 km / 0.4 mi
Chabad Playa del Carmen 0.8 km / 0.5 mi
Frida Kahlo Museum 0.8 km / 0.5 mi
Mario Villanueva Stadium Madrid 1.1 km / 0.7 mi
Mamitas Beach 1.1 km / 0.7 mi
Pier Navega 1.1 km / 0.7 mi
Playa del Carmen Main Beach 1.2 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 65
  • hotel
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Multilingual staff
  • Bellboy service
  • Lift access
  • Terrace
  • Conference room
Show 3 more facilities & services
  • Business centre
  • Hairdressing salon
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    12 Bees Hotel

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    12 Bees Hotel

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM Accessible-Queen Size BedFAMILY ROOM • Accessible-Queen Size BedFAM.H6-QN

    Photos are not available for this room type.

    12 Bees Hotel

    FAMILY ROOM Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    12 Bees Hotel

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM QUEEN BED NON SMOKINGFAMILY ROOM • QUEEN BED NON SMOKINGFAM.NM-QN

    Photos are not available for this room type.

    12 Bees Hotel

    FAMILY ROOM QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO BEDSDOUBLE • TWO BEDSDBL.2B

    Photos are not available for this room type.

    12 Bees Hotel

    DOUBLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about 12 Bees Hotel

8.8
Excellent
242 Reviews
Cleanliness
8.8 /10
Service
9.0 /10
Comfort
8.6 /10
Condition
8.4 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
24 Feb 2026
Sarah
We had an amazing stay here! The building was adorable and well kept. The front desk staff were so pleasant and helpful (lucky for me with my beginner Spanish most of them spoke basic English so we could work through it together). The beds were really comfortable, they only have a sheet for sleeping under while were there but it's so warm out you don't need more. The ac worked like a charm, the shower had the hottest water we got in all of this side of Mexico. The pools are soooo refreshing (hubby said cold but I thought it was a nice break from the heat) and the bar upstairs makes delicious drinks. With booking here you also get access to a bunch of other rooftop patios that Kavia owns, just ask for a wristband and go exploring! I definitely recommend this hotel to other people, especially those looking to experience playa del carmen and still enjoy a nice quiet sleep (it's a short walk to the main strip but it's a lovely walk) and on your way back, do yourself a favour and stop and grab tacos or tortas from the food carts on the block just before the hotel.
Partner
6/10
Pleasant
17 Feb 2026
Roger
Need more than a sheet on the bed. Need better wifi
Self
10/10
Exceptional
13 Feb 2026
Gerardo
Really nice hotel, clean, parking available, comfortable beds and working AC
Leisure Self
6/10
Pleasant
10 Feb 2026
Daniel
We found a roach in our room and the bed looked runned down.
6/10
Pleasant
07 Feb 2026
Blair
We started off our stay with no air-conditioning. Got moved to another room, with no hot water for two days. The free cocktail is not a free cocktail on arrival. We asked for an extra towel and an extra pillow, both were denied. We ate at the restaurant, the first two items who ordered they did not have.
The pictures that are posted online did not match our room. The cleaning staff did an excellent job.
They were not clear on the drink specials for happy hour, so our two drinks at happy hour was $30. We picked up some street food to taste, was told that the restaurant would not supply a plate or fork for us to eat because no outside food is allowed on the roof.
On the upside, the location is excellent. It is near our favorite restaurant. We will not stay here again.
Business_and_leisure Partner
10/10
Exceptional
26 Jan 2026
Monica
The room was clean and comfortable. Also throughout the whole entire hotel, very clean, staff very nice very attentive one of the servers Mosarat and her partner. Laura were very nice to us. Very polite always knowing what we want. We have to say it was a great experience.
Leisure Partner
6/10
Pleasant
21 Jan 2026
Tara
Staff were super friendly, rooms were clean as well. However, beds only had a super thin sheet on them, when asked for a blanket they said they didn't have any, asked for a second sheet then didn't have any of those either.
Leisure Family
2/10
Poor
12 Jan 2026
Robert Joseph
Been waiting on refund for 12 bees hotel for weeks requested date change. No response spoke to resort waiting
4/10
Poor
05 Jan 2026
roland
This is an old-fashioned motel with the doors to your room opening outside, although there is a security fence. There’s not even a security chain on the door. Although the area didn’t feel unsafe, a bit more security in Mexico would’ve been appreciated.
There is no breakfast served.
Overall, not a great experience.
10/10
Exceptional
02 Jan 2026
Chris
Thoroughly enjoyed the stay here. Was exactly as described. Staff was very courteous and helpful (the hotel as well as the coffee shop). Location is great ...15 min or so walk to the beach, but close to alot of restaurants on 10th, 5th, etc. Great for solo travelers and couples.
Leisure Self
6/10
Pleasant
01 Jan 2026
DIRK JENS
Bueno el lugar está súper bien situado, el equipo es súper atento y siempre tratan de ayudarte
Lo que hay que mejorar: inviertan en blancos! Las toallas están muy viejas y manchadas dan muy mal aspecto. Y los cuartos huelen a humedad
Friends_and_family Family
4/10
Poor
31 Dec 2025
Karen
Very noisy right next to a main highway. Walls are so thin you can hear everything from outside as well as from those above, below and beside. We left after one night.
Friends_and_family Family
8/10
Excellent
30 Dec 2025
Israel
Very clean, located in a convenient part of town where everything is at, good for the price.
Leisure Partner
8/10
Excellent
11 Dec 2025
Arturo de Jesus
Staff are friendly and helpful
Leisure Self
10/10
Exceptional
30 Aug 2025
Flavio

Viaje Familiar

Nos encantó la propiedad, super cómodo y lindo. El área del roof nos encantó, entendiendo que quizás por la temporada los insumos son limitados, pedimos piña colada y no tenían piña sin embargo nos ofrecieron otras opciones.
Definitivamente será de mis primeras opciones a futuro.
Friends_and_family Family
10/10
Exceptional
28 Jul 2025
Abel

Gracias por sus atenciones

Excelente hotel
Friends_and_family Family
10/10
Exceptional
03 May 2025
S
Great service & really nice people
Leisure Self
6/10
Pleasant
28 Apr 2025
Marina
Can’t open the window. View to the wall
Leisure Partner
8/10
Excellent
25 Apr 2025
Juan
Good location, quiet and comfort
Leisure Self
6/10
Pleasant
17 Apr 2025
Aaron
Z
6/10
Pleasant
14 Apr 2025
FERNANDA
De um modo geral boa, não gostamos do bar e nem do restaurante.
Friends_and_family Family
10/10
Exceptional
22 Mar 2025
Matthew
It is clean, private and has an amazing Roof top. The front desk staff is extremely helpful as well.
Will stay here again.

10/10
Exceptional
06 Mar 2025
Dennis
We had a nice time there. The room got cleaned every day. WiFi was great. Very closed for shopping. 15 min to the beach if you are walking. I would stay there again
Leisure Family
8/10
Excellent
16 Feb 2025
Tim
Available parking. Walkable to 5th avenue and Contituyenes street.
Leisure Self
8/10
Excellent
14 Feb 2025
Julien
A fridge in the room would be nice... otherwise nice restaurant and pool table on the top floor. Great staff!
6/10
Pleasant
13 Feb 2025
Jamal
Average hotel, nothing exceptional
Self
10/10
Exceptional
07 Feb 2025
Gabriela
Friendliness , they extended my check out time and gave me a free coctail 😊
Leisure Family
8/10
Excellent
26 Jan 2025
Andy

alright, but not special

Alright for the price, but service… especially in the restaurant/bar, was horrible. (I actually never even got service and left). Location good.
Self
8/10
Excellent
19 Jan 2025
Ellen
Nice
4/10
Poor
14 Jan 2025
Nicole
Overall poor
10/10
Exceptional
11 Jan 2025
Tonatiuh Benjamin
Strategic location if you're planning to save money and time.
Leisure Family
8/10
Excellent
06 Jan 2025
Andy

Good location. Walkable. Decent for the price

Room was a little musty but fine. Tried to order food in the restaurant and was told it was closed at 6pm!
Self
6/10
Pleasant
04 Jan 2025
Renee
The place is clean and seems safe. Short walk to 5th Avenue, convenient.
One of the showers did not work, but they fixed right away.
We stayed 1 week, on the third day they forgot to clean our room, next morning I mentioned it, we were out all day, when we came back room was still not clean. They did it the next day.
Overall, the hotel is clean.
We liked the food at the restaurant , good food, good prices.
Leisure Family
8/10
Excellent
23 Dec 2024
Nato
5 stars for the shower alone! Immediate hot water and unbelievable water pressure. Very comfortable king size bed, great internet connection, and nice tv. Very basic set up. I ate upstairs but didn't get a chance to checkout the rooftop but it did look like fun. The locks on the door are very rinkadink and questionable. Also, you can easily hear people in other rooms. There is no fridge for food and cold drinks which for me personally, is a deal breaker. Otherwise, a great stay.
Leisure Self
6/10
Pleasant
17 Dec 2024
RAMON
Good budget hotel near the ADO bus center of PDC.
Leisure Self
10/10
Exceptional
09 Dec 2024
Anakaren
It was my 4th time staying at this hotel.
It has all the basics to go around the city walking and nearby you can locate multiple local food options, markets and pharmacy
There is a school in front so it is quite safe
10/10
Exceptional
14 Nov 2024
Arturo de Jesus
Staff are very accommodating, room is clean and hotel located near shopping mall and supermarkets.
Business_and_leisure Friends
6/10
Pleasant
02 Oct 2024
Benjamin
It wasent super clean but the restaurant on third floor was very good amazing food definitely worth taking a look.
Friends_and_family Family
10/10
Exceptional
10 Sep 2024
Scyi
A clean and friendly hotel right in the heart of Playa. Excellent wifi!
Business_and_leisure Self
10/10
Exceptional
10 Jun 2024
NANCY
This place is very clean and beautiful. Don't forget guest get a discount to eat at their top terrace. Just remind the person who rings you up.
Leisure Family
8/10
Excellent
12 May 2024
Scyi
This hotel had excellent wifi and was in the heart of the city. It took 15 minutes to walk to the beach and the Walmart was 2 blocks away. Aesthetically it’s quite brutalist but the staff are lovely.
10/10
Exceptional
19 Apr 2024
robert

Better than a 10

I have stayed several times, and though my Spanish is very limited, The front desk always accommodated me with Grace and professionally. The location is fine. It is near the big mega store, And several good restaurants and a row of food carts that are fantastic.
Self
8/10
Excellent
07 Apr 2024
Damien
Good location an the food was pretty good
Leisure Self
10/10
Exceptional
06 Apr 2024
Daniel
Extremely well situated to all ur needs
Leisure Family_with_children
10/10
Exceptional
03 Apr 2024
Jason
Staff was great. Bar and restaurant staff were even better
8/10
Excellent
22 Mar 2024
Jason
Great staff! The roof top bar is legit! Pool, PingPong, and TVs.
Business_and_leisure
4/10
Poor
15 Mar 2024
Marlene
Bed was awful. Like trying to sleep in crunchy taco shells. A/c was freezing. Remote maybe broken, couldn’t regulate. Cute boutique hotel, cute bar, love the bees theme. Worst bed of the week.
Leisure Partner
10/10
Exceptional
06 Mar 2024
Daniel
All in general was a great stay
Business_and_leisure Family_with_children
10/10
Exceptional
09 Feb 2024
Mail
Great staff! The library was unexpected but very was a nice feature!
Business_and_leisure Friends
10/10
Exceptional
06 Feb 2024
Stephen
The hotel staff was excellant! The housekeepers were exceptional! All you need is within walking distence including an ATM. The resturant and bar pictured is exactly how it looks, along with a great pool table. The staff in the resturant was very friendly and the food was very good. The maintenence man was always busy working to keep the place in great condition, impressive! I would return and not even look at another property!
Leisure Self
8/10
Excellent
02 Feb 2024
jeff

Clean and adequate

Very good value. Staff are all super nice and accommodating. Quiet and Close to supermarkets and restaurants.
No fridge in the room. Have to ask for hair dryer. Toilet has a locking door but shower is not in a closed room so depending on who you are travelling with this may pose a problem.
Friends_and_family Family
6/10
Pleasant
29 Jan 2024
Sikander
Relatively Quiet as compared to the properties near the beach. It’s dated but for C$80 it’s good value.Restaurant was nice ,Tuna( not from can) burritos were filling. Near Ado bus stop and Mega centre.
Leisure Partner
6/10
Pleasant
16 Jan 2024
Renee
The staff were amazing, friendly and helpful. The rooftop area was nice to relax, the swimming pool is just to dip in and cool off.
The actual rooms were a 2 out of 10. I would relate them to being like a run down Motel 6 or Super 8 in comparison. The room was dark, not clean, nothing other than a bed and toilet. There is no fridge, microwave, or coffee maker or anything. It is bare, bare bones. There was only a push button lock, so if you are travelling by yourself, I did not feel very safe. I booked for 16 days but left after 9 as I just could not tolerate sleeping with one eye open and a chair against my door. It felt like living in a jail cell. I asked for a portion of my money back with no luck. If you are looking for bare bones, this is the place for you. If you are looking for any kind of amenities look elsewhere.
Leisure Self
8/10
Excellent
14 Jan 2024
Randy
Everything is good except there is kind of smell inside the room.
Leisure Self
10/10
Exceptional
11 Jan 2024
Timothy
3 blocks from bus station. Great staff, small but clean rooms. Pool is too small but you have an ocean about 20 min walking.
Leisure Family
8/10
Excellent
06 Jan 2024
tyler

Centro Playa

12 Bees is a good hotel centrally located in PDC. The service is very good. It is clean and comfortable. Then staff is professional and always helps. Mega Soriana and Walmart nearby
Self
8/10
Excellent
02 Jan 2024
Anthony j
Ok here is my review of yhe property only and does not include the bar as it is a separate company operating it.
Check in was simple, location is perfect! Everything is walkable. 2 min to 2 grocery stores, bank, restaurant, and taco street vendors everywhere. 5th ave (main boardwalk) is about 10 min easy walk, the beach is about 14 min walk, walmart is 5 min walk. Location was quiet, safe and comfortable. The roof top patio is excellent. We had it to ourselves most of the time, not aure why? With 2 pools and loungers it is the ideal place to sunbathe, have a cigar and drink and grab a bite. So why 4 atars and not 5? What would have made my stay more convenient is if there was a mini fridge in the room so I could have purchased some food to keep in it plus the mandatory beer! We overcame the beer problem by purchasing a cooler bag and filing it with ice but didnt trust leaving yoghurt and such in it. The clean sheets had stains on them and the towels were so worn out that there were aee thru holes in them. I would stay at this location again now that I am prepared and understand what is in the area..
Leisure Partner
8/10
Excellent
27 Nov 2023
Valentina
Best thing is that they have parking
Leisure Partner
8/10
Excellent
16 Nov 2023
nick
The property is good
Leisure Partner
10/10
Exceptional
11 Nov 2023
Thelma
Lugar limpio y seguro
Leisure Family_with_children
10/10
Exceptional
21 Oct 2023
Sarai

Nice affordable

We liked it it felt safe and convenient. Good wifi for my studies.
Friends_and_family Family
10/10
Exceptional
16 Jun 2023
NANCY
We got a twin bed and a full size bed to be shared by 3 adults for 2 nights. It is walking distance to the Walmart where we bought souvenirs. It is walking distance to the ADO bus station that can take you back to the Cancun Airport or vice versa. The hotel is also walking distance to many restaurants or places to eat. It was very clean and they have an elevator that works well. I was sharing the room with my parents so the shower issue was not a big deal. The shower was between the room and the bathroom and although it had a door it was see through and family can watch you shower if they walk down the tiny hall to use the bathroom.
We arrived early so they allowed our luggage to stay in a room they have for that. We ate at their top floor patio area and the foods was good. However, the salmon was a bit raw still and they did not give us a discount. There were signs all over saying that guest get a discount and we failed to say anything and they didn't ask us anything either. It was a very hot day and before we paid we realized they had indoor searing, we would have preferred that so next time we will.
The Hotel is further from the ADO turista station; however the Playa de Los Fundadores is a must if going to Playa Del Carmen. Our trip primarily was to visit Xcaret. To my surprise the ADO bus took us to Xcaret from the ADO turistica. It was a great trip and I can see mysef staying at this place in the near future.
Leisure Family
10/10
Exceptional
20 May 2023
Alison
Great location and very quiet. The rooftop patio/restaurant is a great place to start your morning. During my 5 day stay I had breakfast and lunch there and both meals were fantastic. The staff were very friendly and helpful. The A/C in my room stopped working one night and I was quickly relocated to a different room for the night. Next time I'm in playa I will certainly stay here again.
Self
10/10
Exceptional
29 Mar 2023
Wendy
Nice restaurant, clean, beautiful restaurant on rooftop with wonderful cappuccino's and the food is very good. Staff are very accommodating and nice.
Business_and_leisure Partner
10/10
Exceptional
29 Mar 2023
DAVID
It was great so i stayed an extra day
2/10
Poor
24 Mar 2023
Fred
Reviews of property did not match actual property. Very unclean. No toilet paper and stale urine in toilet upon entering room.
Leisure Self
10/10
Exceptional
22 Mar 2023
Teddy
Thank you
Leisure Family
10/10
Exceptional
12 Mar 2023
Cintia
Very clean, Good location, in downtown of playa del Carmen. It also has parking, a rooftop bar and restaurant
Leisure Partner
8/10
Excellent
11 Mar 2023
Catherine
Nice and quiet
Leisure Partner
10/10
Exceptional
08 Mar 2023
Erno
Excellent Hotel
Leisure Family
10/10
Exceptional
27 Feb 2023
rob
Good location good security nice rooms
Leisure
2/10
Poor
19 Feb 2023
Mr
An absolutely the most horrible hotel experience I've ever had. This is really the nastiest Hotel I've ever been in.

Flooring:
Covered with unfinished tile. Chalk showing everywhere. Cracks showing all over.

Shower:
I was just not about to get in the shower. The handles were nasty, untouchable. The flooring had scratch marks all over. Just looked filty.

Hallway:
Tile coming out of the wall.
10/10
Exceptional
11 Feb 2023
Nathalie
Excellent. Only wished the window opened. Felt a little claustrophobia at first. Choice of music on the terrace is simetimes to much to aggressive. Most of the time loung ambuance perfect. Quiet area and super clean.
Leisure Self
10/10
Exceptional
30 Dec 2022
John
Very nice
Leisure Self
10/10
Exceptional
26 Nov 2022
Ryan

I enjoyed my stay at the 12 bees 🇨🇦

Great stay. Would stay here again. Not close to the beach but within walking distance and quiet. Close to walmart and grocery stores. Very nice room, great shower. The view was of a wall but that didnt bother me. The restaurant had nice food at an affordable price.
Self
8/10
Excellent
29 Sep 2022
Jeanette
We liked it because its so close to la quinta avenida.
Its also close to restaurants and super markets
Leisure Partner
6/10
Pleasant
05 Sep 2022
Claudia
We decided to spent our last night in Playa del Carmen at 12 Bees hotel after reading reviews and checking photos of it.

Photos are deceiving. The place is old and dirty and it is a motel at best.

Lack of cleaning - specially toilet and shower (hair). Except bedsheets everything looked they never cleaned the room.

The only positive about this motel is that Mega - Grocery shop- and ADO terminal station are 1 and 2 blocks away respectively.
Leisure Partner
8/10
Excellent
26 Aug 2022
Jose Herrera
Good location with the locals in downtown area. Steps away from excellent cheap food. Room was very clean and updated. No beach view, but did have 2 rooftop pools with bar.
Leisure Partner
8/10
Excellent
12 Aug 2022
Vanessa
Very nice place to relax love everyone
Leisure Partner
8/10
Excellent
10 Aug 2022
Juan
nice quiet, good location, staff friendly, room could use a little touch up on sink,
8/10
Excellent
01 Mar 2022
Todd
Great rooftop. Location descent. Room spacious and clean.

No view as another building 2 feet away but they put a nice Muriel on building so makes up for lack of view


Would stay there again
6/10
Pleasant
28 Feb 2026
David Pelletier
De la moisissure à gauche et à droite. La piscine sur le rooftop est loin d’être accueillante et même le mobilier sur le resto en haut dehors a beaucoup de trace de moisissure. La chambre était propre malgré tout. Service de chambre bien fait . La télévision ne marchait pas , en voyage dans le sud c’est pas très important mais ça montre un hôtel désuet. Lair clim fonctionnait à merveille tellement que j’ai du la baisser. le staff est gentil, à part la réception qui est peu plus froid. 12 minute de marche environ de la 5e . Chambre vraiment petite. Un hôtel 3 étoile bas de gamme . Déjeuner okay. Rien d’extraordinaire, j’ai eu un autre hôtel à la fin du séjour 3 étoiles de loin supérieur. À moins d’un prix ridiculement bas, je ne conseille pas. Et même , je tenterais ma chance ailleurs même à un prix dérisoire .
Wifi fiable et douche très fonctionnelle. Bref il y a pire et il a y a mieux. Piscine rooftop tres bof .
Self
6/10
Pleasant
23 Feb 2026
Rocío Alejandra Morales
El servicio, no hay servicio al
Cuarto, la actitud del personal del turno vespertino muy mala, la regadera de la habitación 12 salia agua para todos lados, practico si solo lo ocupas para dormir
Partner
10/10
Exceptional
14 Feb 2026
HECTOR MANOLO
Todo bien pero al reservar no me dieron la hab que esperaba me
Dijeron que se había roto el
Clima era una king size y me dieron doble en compensación me dieron un drink pero yo quería descansar bien
Business Self
6/10
Pleasant
11 Feb 2026
Sergio
Habitación con falta de mantenimiento. No había agua caliente y la respuesta fue que se había terminado el gas y no sabían cuándo volvería, que si gustaba ir a otra habitación a bañar podría (no sé por qué en esa habitación si había y en la mía no).
Leisure Partner
8/10
Excellent
06 Feb 2026
Miguel
Hubo fuga de agua
10/10
Exceptional
04 Feb 2026
Sergio
Habitaciones cómodas, hotel tranquilo y personal amable 💯
Leisure Partner
10/10
Exceptional
28 Jan 2026
Sergio augusto
El servicio del personal es muy amable siempre atentos a ti, la amenizas del lugar muy buena
Leisure Partner
8/10
Excellent
26 Jan 2026
Gabriel
Todo bien
Business Friends
10/10
Exceptional
16 Jan 2026
Josué
Todo estaba súper limpio .
La estancia fue excelente y cómoda . Céntrica y familiar .
Friends_and_family Family
4/10
Poor
16 Jan 2026
Claudia Solis
La habitación sucia , nunca hubo internet , toallas rotas , sin televisor, el personal no podía dar solución
Business Friends
6/10
Pleasant
14 Jan 2026
Marc-André
Courtois
10/10
Exceptional
13 Jan 2026
Alexis Adrian
Me gusta es lo que a veces en las imágenes muy buen lugar para hospedarte
Leisure
4/10
Poor
09 Jan 2026
diana maria
Primer habitación olía a humedad, piso desgastado , se pidió que me dieran otra habitación a lo cual solo me pudieron ofrecer una donde no llegaba el internet ni en la tele ni en en ningún lado, al no oler ta to a humedad la acepte, pero estaba sucia, papel de baño sucio, almohadas y sábanas olía a mugre de que no las cambiaron , la verdad mala experiencia
Leisure Friends
8/10
Excellent
04 Jan 2026
Richard
Es espacio es cómodo y accesible.
Leisure Partner
8/10
Excellent
31 Dec 2025
Francisco
Lo bueno : hotel cómodo, habitaciones limpias ,limpieza diaria de habitación, agua de cortesía, smart tv, aire acondicionado
Lo malo: check in lento muy muy lento , alberca sucia da miedo meterse , toallas gastadas
Self
8/10
Excellent
30 Nov 2025
Antonio
Todo muy bien
Business Friends
6/10
Pleasant
24 Nov 2025
Jesus manuel
Habitacion olia mucho a humedad,mucho mosco,por lo contarrio personal nos cambio habitacionby nos soluciono hasta dond3 pudo lo referente a cambio de habitacion ,MUY buena ubicacion para caminar ,toendas cerca,camas pasable pero almohadas pesimas,,
Partner
10/10
Exceptional
18 Nov 2025
Carlos
La habitación estaba bien.

El personal bien. En el restaurante excelente atención.
10/10
Exceptional
09 Nov 2025
María
La habitación es muy cómoda y el personal es amable
Business

Location & surroundings

12 Bees Hotel
Calle 12 Bis Con 30 Av Nte , Mexico, Riviera Maya, Mexico

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels