Name: Suites Corazon
Address: Calle 14 Norte, Entre Avenida 10 y 5ta, Playa Del Carmen Solidaridad, 77710, MX

10/10

Exceptional

19 Mar 2025

Stacey

Good location and value

Comfortable large room, with very comfortable King bed and sofas to relax amd a nice deck. Small lounge pool on 4th floor was nice to refresh. Adjacent to populsr 5th Ave but just far enough to not be bothered by any noght time noise. Staff were very helpful and pleasant.

Self

10/10

Exceptional

09 Mar 2025

Derick

Friendly staff

Leisure Family

6/10

Pleasant

16 Dec 2024

Isabelle Gauthier

Upon my arrival, I noticed the room was slightly different from the pictures (missing one couch, bedding wasn’t pink and patio furniture was just plastic chairs and table (no big deal).

The room and bathroom was very clean and the maid kept it sparkling clean which I was very happy about.

The condition of the patio and tub left me disappointed. There is no way I would have taken a bath in it, and people in other appartments could definitely see me. I’m not certain what was the green stuff on the walls on the patio, and the condition of the faux grass gave me the ick. I didn’t want to step barefoot on it. Also, one side of the patio door doesn’t lock.

The room information says “duvet” but it’s just a comforter. The pillows were very comfortable and the sheets were nice. There’s no fitted sheet.

If you want to take a hot shower, you need to turn the lever all the way and wait at least two minutes until the water gets hot.

They advertise that the rooms are “sound proof” which is totally false. I heard the dryer running at 11pm , people talking and banging things around their appartments, and people walking on their heels above me.

It also says there’s a dishwasher, which is incorrect. There’s only a kitchen sink. There’s nothing in the minibar (It’s just an empty refrigerator).

Leisure Self

10/10

Exceptional

01 Dec 2024

martin

Second time I’ve stayed here. Rooms are spacious with good AC. Kitchenette included and a nice balcony. Close to 5th Ave. But not too close

Leisure Family

10/10

Exceptional

19 Nov 2024

Johnny

Love Suites Corazon, have stayed there on multiple occasions —- Norma at the front desk is always professional, polite, and helpful in any way that she can be —

Business_and_leisure Self

8/10

Excellent

09 Nov 2024

Felix

Smell in the room was not very good, outdated hotel nothing like the pictures on the expedia site not at all

Leisure Partner

2/10

Poor

22 Oct 2024

Verified traveler

Worst place ever. Wasted 2 days of my holiday here

It’s not a hotel, it’s an apartment that does not have anything what they claim to have. No swimming pool, no garden, no dishwasher, no DUVET, no library, no dining area and many more. It smelt horrible. The water has no pressure. You can’t even boil or cook anything. It was horrible. Please take down this property of your website.

Friends_and_family Friends

10/10

Exceptional

24 Sep 2024

jason

Other than parking and a pool, this place has all you could want for an amazing price. Better rooms than my friends all inclusive resorts. Very good owners and location. Can’t wait to come back.

10/10

Exceptional

10 Sep 2024

frantz

Nice , i would go back and stay at that place

Leisure Partner

10/10

Exceptional

06 Aug 2024

Jesus

Located between 5th and 10th street. It easy to get to and and within walking distance of everything you can need.

Leisure Family_with_children

10/10

Exceptional

12 Mar 2024

Mark

Property was nice and close to everything and the staff were great.

Leisure Partner

10/10

Exceptional

29 Feb 2024

Suzanne

My stay was absolutely perfect

Leisure Self

10/10

Exceptional

16 Feb 2024

Theresa

The staff was so friendly and helpful in every way

Leisure Partner

10/10

Exceptional

07 Feb 2024

aldyne b.

Check in was easy. Room had all essentials. Everyone friendly

10/10

Exceptional

07 Feb 2024

aldyne b.

Very friendly staff. Very clean. Close to everything.

Leisure Family

6/10

Pleasant

05 Feb 2024

Katherine Edith

The pool was only a jacuzzi tub, 1 metre deep. Fridge was bar fridge, stove 2 burners, dishes and cookware minimun,
no table and chairs inside to eat at. No laundry facilities, no dishwasher, TV quit, replaced with only Netflix. Toilet needed repair 3 times. Not connected to shopping centre. No managers reception. Over priced and very over rated for unit. Very disappointed.

Leisure Partner

10/10

Exceptional

01 Feb 2024

Mary Louise

The team there are amazing!They were very helpful and kind.all the way from the management,housekeeping as well as the maintenance man. I would love to stay again,the rooms were great,if I could have brought home the wonderful king size bed I would have. Absolutely comfortable! I highly recommend amend this place!

Leisure Self

10/10

Exceptional

01 Feb 2023

Mary

amazing location, clean, & really cool lofted rooftop area

Leisure Partner

2/10

Poor

31 Jan 2023

Alicia

not what you showed on web page, we had to find other lodging , we paid full price and they did not want refund, i will call my bank

Business_and_leisure Partner

8/10

Excellent

23 Oct 2022

Verified traveler

The place is nice and clean. The pool was under renos the entire time we were there, which was a bit annoying. The kitchens are usable but very small.
I do wish they would have provided drinking water.

Partner

6/10

Pleasant

15 Mar 2022

Benjamin

Large spacious bedroom with a patio except that it was on the ground floor. The toilet flush did not work and neither could they move us to another room nor get it fixed. As you can imagine the next morning was a bit of a problem. The room did not have any supplies of coffee, tea, sugar etc.

Leisure

10/10

Exceptional

07 Mar 2022

Jean

Very spacious and nicely decorated. The bed was very comfortable. It was very quiet despite being close to the action. Reception was very friendly and chill.

Leisure Self

10/10

Exceptional

21 Feb 2022

Jose

They treated us nice, always kept our room clean and with some small details that me and my spouse appreciated.

Leisure Partner

10/10

Exceptional

09 Feb 2022

aldyne b.

Good location. Everyone at front desk friendly and ready to help in anyway they can. Very clean.

Leisure Family

10/10

Exceptional

03 Feb 2022

Michael

Central location but quiet. friendly professional staff. very clean.

Business_and_leisure Self

8/10

Excellent

02 Feb 2022

Tharcisse

It was a nice and closer to the beach for convenience, However, there is a lot of noise even during the night

Leisure Family

8/10

Excellent

01 Feb 2022

valerie

Overall nice. A bit loud, pool not heated with limited seating.

Leisure Self

6/10

Pleasant

22 Jan 2022

Michael

Very rude/indifferent staff

This place is well located, but the photos are misleading and the staff are very rude.

6/10

Pleasant

21 Dec 2021

Eytan

The unit was spacious, big bathroom, good AC, and located walking distance from everything.

The main 2 criticisms are that the unit was advertised as having kitchen, but was missing most of what would be needed to cook anything. Also it's listed as having a Laundry but that's not the case - they can give you directions to an affordable local laundry service though.

Business_and_leisure Partner

6/10

Pleasant

20 Dec 2021

Miguel

The location was excellent! Close to shopping and night life. Property was super clean and the price more than reasonable.

Leisure Partner

8/10

Excellent

11 Dec 2021

Christine

I didn't get around to using the tub which is why I originally booked this room. The first night was a little rough. No hot water, there was only one towel in the room and there wasn't a blanket so we froze during the night and slept pretty terribly. But we got a blanket and another towel and figured out how to lock the sliding door and how to open the safe. So after fixing those issues it was an alright stay 😊

Partner

6/10

Pleasant

29 Sep 2021

Christian

Great location and spacious but very bad internet

Nice spacious rooms. Great location but no internet which ruined it for us.

Friends_and_family Family

10/10

Exceptional

06 Sep 2021

Sindy

trè propre, très bien situé, super bon prix

Leisure Friends

8/10

Excellent

26 Jun 2021

Verified traveler

Thanks

Partner

10/10

Exceptional

31 Mar 2021

Verified traveler

Cute boutique hotel with all the essentials. The staff are very attentive to your needs and very friendly. The location was perfect for us because we were near the beach, night life, and restaurants. We would definitely return.

Leisure Partner

10/10

Exceptional

26 Mar 2021

Ricardo R

Muy Accesible al centro

Gracias por su amabilidad. El hotel esta cerca de la calle 10 y 5 para caminar y ir de compras. La verdad se los recomiendo.

Friends_and_family Family

6/10

Pleasant

19 Oct 2020

gabriel

No sleep on the last night

1st of all let me say Gerardo at the front desk was amazng and the location of the place couldn't get any better but the room style and decor was very outdated on the bed was a bit hard. Overall it was a pretty good stay and I would stay there again in a heartbeat but Saturday night I told the night shift manager I needed to wake up at 5:30 in the morning well at 10:30 at night people in the lobby started making loud noises screaming running around an hour later they were still going and I have to get up because they interrupted my sleep I told the young man at the front desk to please keep it quiet and very unprofessionally he said they're leaving anyway then at 3 in the morning I. Woke up again by the same noises I had to get up and ask them to be quiet again so that died I only got about three or four hours of sleep because of that incident alone I will never stay there again

Self

8/10

Excellent

10 Oct 2020

Benjamin

We truly recommend this place. Is fabulous.

The place was great. All people in lobby gave us great attention and all the information we asked for; even when the hurricane was arriving, they did their best to have everyone safe and comfortable.

Partner

10/10

Exceptional

30 Sep 2020

Scott

Another nice stay here. Small boutique condo hotel. Rooms are spacious. Price is right. Great location. Friendly service. Clean!!!

Leisure Partner

10/10

Exceptional

19 Sep 2020

Scott

Very comfortable small suites hotel. Rooms are spacious. Close to everything. Staff is friendly and welcoming.
Would highly recommend for those looking for a good value.

Leisure Partner

10/10

Exceptional

13 Sep 2020

Mohamed

I stayed here for 2 weeks, nice people, clean and spacious room.

Business_and_leisure Self

10/10

Exceptional

18 Jul 2020

Sheyenne

Our room was nice, we had a private hot tub (it was dirty with bugs, but we did enjoy it after cleaning it). I was a little disappointed they didn’t have a pool. Security was hood & the front desk staff was very nice

Leisure Partner

4/10

Poor

10 Apr 2020

Verified traveler

The hotel was not bad except for the owners. BEWARE if someone is willing to pay more, they WILL and DO give your room away. We were traveling and picked this hotel specifically for the room with the jetted tub to finally relax. The owner gave our room away and had no apologies for guests that had not even arrived. The room we were put in was ok, and the guy at the front desk was nice. The breakfast is a resturant nearby with only two options but it is a cool location and that owner is very sweet.

Leisure Partner

8/10

Excellent

08 Mar 2020

JOHN

GOOD PLACE - GREAT LOCATION - GOOD PRICE

Overall the hotel is great, the breakfast is at a great place about 150 yards away and you have the choice of four good meals. The downstairs rooms are really just hotel rooms but if all you want is a place to sleep, it is fine. The staff could not be better. We would stay again.

Partner

10/10

Exceptional

20 Feb 2020

Gordon

Some construction 2 buildings over... But not really an issue.... Great eat bar 1min walk corner 10ave and 14 calle.... Drinks 23$ pesos... Best deal for appetizers and beer or micheladas ! Very good location 1block away from 5th ave and 2 blocks away from scotiabank ATM

Leisure Self

10/10

Exceptional

17 Feb 2020

Carly

Such a beautiful suite! Very spacious and clean with tons of brand new amenities (microwave, stove, refrigerator, coffee). Lovely place and excellent staff. I would only recommend looking into the noise coming from the bathroom fan in suite 103.

Leisure Partner

10/10

Exceptional

29 Jan 2020

Bev

The entire hotel is immaculately clean. We also appreciate the included breakfast. The place we went for breakfast a short walk away but right on Quinta Ave. had a beautiful courtyard and tasty food. At night, the hotel is very quiet. We've stayed more than once and it doesn't disappoint.

Leisure Partner

10/10

Exceptional

15 Jan 2020

Deborah

Awesome hotel right where you want to be

For the price, I didn't really think the suite and the hotel would be this nice. The location is awesome, a half block off 5th Ave (the happening street in Playa del Carmen). The front desk staff were really incredible, Paco in particular. The cleaning staff was great as well. The suite is really large, with comfortable furniture and huge bed. I have stayed in many places in Playa del Carmen and I think this has been my favorite to date. Would absolutely stay here again.

Partner

4/10

Poor

11 Dec 2019

Verified traveler

Room is spacious.
Room was smiley and shower drainage was not working. The jacuzzi was is very old and rusty.
I stayed only one night and left.

Leisure Self

10/10

Exceptional

29 Nov 2019

Verified traveler

The room was spacious and clean. The location was excellent and everyone at the front desk were very friendly and helpful.

Leisure Partner

6/10

Pleasant

16 Nov 2019

Robert

Suites Corazon

The staff was superb and the bed was very comfortable. However there is a major drawback in that the euro style toilets don't function properly. You are requested to place your used toilet paper in a trash can next to the toilet making it a very unsanitary condition. The owner needs to replace these toilets with American made that actually function. Given the aforementioned I would rate this hotel as a 5 out of 10. Install functioning toilets and could easily be a 8.5 to 9 out of 10.

Self

10/10

Exceptional

19 Aug 2019

Verified traveler

Hotel Location is perfect, you can do everything on foot! The bedroom and bathroom are large and the cleaning service is daily. In the room has everything you need including a mini kitchen. Breakfast is not served at the hotel but in a restaurant in the back street but it is still perfect, with plenty of options and very tasty. Parking is also not in the Hotel, it is a little farther away, but this is not a problem, the reception staff are very friendly and were always willing to help us. The Hotel met all our needs and expectations, I recommend and would go back for sure!

Leisure Partner

10/10

Exceptional

18 Aug 2019

Verified traveler

Comfortable bed and good size room. Close to 5th Avenue and everything.

Leisure Partner

4/10

Poor

03 Jun 2019

Alicia

This property has no view from any room it faces the back. Of another hotel, there’s construction going on next door. The front desk woman gave me the worst room at check in i refused to stay in there. It was like a box. Pictures do not reflect actual layout. Finally she gave me a room after trying to check in over half hour, saying it would cost more I said I’m not going to pay extra.

Leisure Self

10/10

Exceptional

08 Apr 2019

Verified traveler

Room was very clean and spacious. Close to 5th av and beach.

Leisure Family

10/10

Exceptional

22 Jan 2019

Verified traveler

Loved this place! Excellent front desk service, beautiful suite with quality furnishings. Quiet location just steps away from 5th Avenue. Would highly recommend.

Leisure Self

8/10

Excellent

10 Jan 2019

Verified traveler

Great location

Great location on the Main Street comfort and clean

Partner

8/10

Excellent

05 Dec 2018

Verified traveler

Great location

Partner

8/10

Excellent

01 Dec 2018

Verified traveler

A bit small room.

Partner

10/10

Exceptional

07 Oct 2018

Adi

Perfect for all!

Perfect!!! Right next to 5th avenue, but without the noise. Clean and very comfortable and anazing friendly staff. Would stay again and again!!!

Friends

10/10

Exceptional

27 Sep 2018

Adi

The hotel is very good,
Also good service.

Partner

10/10

Exceptional

28 Feb 2018

Verified traveler

Great Hotel / Friendly Staff

Great Hotel / Friendly Staff
Only advice is to get a room facing away from the street because garbage collection happens nightly at around midnight and the city leaves the truck running outside for about an hour. Kinda loud.

10/10

Exceptional

09 Nov 2017

Verified traveler

Great hotel and value in an awesome location.

We recently spent 3 nights at Suites Corazon. Everything was wonderful. Staff were great, the room was clean, the kitchenette was handy, there were several English cable channels (not news!) which is always appreciated, the A/C worked great and the shower always had hot water. Can't ask for more! Well maybe a better view...but we were not expecting one so not really a big deal for us. We will definitely stay at Suites Corazon again!

Partner

4/10

Poor

15 Sep 2017

Verified traveler

They stole from the safebox 400$

I stayed at the hotel for a weekend my friend and I were robbed of cash from the safe as well as new clothes purchased during the trip that were in the room. We remembered that upon check in, a receptionist accompanied us to the room and actually gave us instructions on how to use the safe, which were incorrect. The guy said that three numbers must be inserted into the safe, which in fact could have put four numbers in each safe. He asked me to insert a code and make sure the safe was locked and then asked for the code again to open it. At this point I put exactly the same number I entered but somehow the safe did not open. The guy claimed that I had probably forgotten the code and he had to get down to get the key to the safe from the receipt to open it. It is impractical that a second after I entered a code, I would forget it. The number of numbers in the code for the safe is 4, but it is important to note that a pair of friends who stayed with us at the hotel received the same instructions from the same clerk (3 numbers), so it is strange that the clerk was mistaken twice. For the record, there are only 2 receptionists - 1 for the day shift and one for the night shift. The entrance to the hotel is locked and even a guest cannot enter unless he knocks and waits for it to be opened. (they may utilize this advantage to remove valuable items from the hotel rooms)
At the end of the day the hotel owner very much wanted to talk to me in order to hear exactly what had happened.

Family

10/10

Exceptional

01 May 2017

Dolores

Amazing small hotel close to everything!! :)

Friendly staff, close to restaurants, stores, beach. Playa del Carmen is a beautiful city.

10/10

Exceptional

13 Dec 2016

2 year Anniver

Best part of Playa del Carmen

STAFF WAS AMAZING. Warm & friendly. Punctual.
While it felt every local and vendor was trying to make money off of our visit to playa del carmen ( seeing we were from USA, charging us in dollars), the hotel was fair, nice, always clean and appreciative of our visit by two gay guys.

10/10

Exceptional

30 Jan 2016

Dave

Spacious room with great location !!

LOVED the size of the room.
Kitchen was wonderful ... Refrigerator and toaster great. Espresso/coffee maker not used because we brought a pour over but wished there was a mini coffee maker (for next time ;-).
Not happy about the frequent potable water truck across the street but at least it didn't start till after 0800.
It would not prevent us from coming back. (We were on the first floor)
Great deck/roof area.
Very clean and staff WONDERFUL !!

Partner

10/10

Exceptional

27 Jan 2016

Bree

Great hotel, great location!

An awesome hotel. Great location, service, updated rooms, hot water and strong wifi. Will definitely stay here again.

Family

10/10

Exceptional

27 Apr 2026

vera lucia

Lugar bom e super bem localizado, bem próximo a quinta avenida e a um quarteirão do coco bongo.
Perto de tudo

Partner

10/10

Exceptional

10 Aug 2025

Juddit

Todas las instalaciones muy limpias, personal muy amable

Friends_and_family Friends

10/10

Exceptional

16 Apr 2025

Bryan Ricardo

Unas botellitas de agua hubieran sido un detallazo, todo lo demás muy bien, solo cuidado con la limpieza, nos habían dejado basura en el baño

Leisure Partner

10/10

Exceptional

03 Apr 2025

Soledad

Fue muy placentera la estancia y muy limpio, amables todos

Leisure

2/10

Poor

01 Jan 2025

Jhonathan

No se lo recomiendo a nadie este lugar es orrible el personal está aborreció ni te saludan además tengan mucho cuidado yo reservé la habitación más costosa y cuando llegue me atendió un señor que me dio una abitacion bien pequeña sucia y fea cuando me doy cuenta que pague por una bastante grande voy a resepcion y le digo caballero esa no es la abitacion que yo había reservado el resepcionista me indica yo te asigne esa abitacion porque aya arriba no hay ruido pero señor no fue la abitacion por la que pagué dinero extra se enojó conmigo y me dio la abitacion que me correspondía era grande y no había ningún ruido el señor le gusta mentir no entiendo cómo pueden poner a una persona así a cargo además de grocero y mentiroso de mi parte jamás me quedaría en ese hotel con esas personas groseras y mentirosas.

Leisure Family

10/10

Exceptional

12 Dec 2024

ABEL

Exelente lugar respecto precio instalaciones

Leisure Family

8/10

Excellent

05 Dec 2024

Renato

Boa hospedagem, voltaria com certeza

Boa hospedagem. Bem localizada, a uma quadra da quinta avenida, 3 quadras da rodoviária, uma do Coco Bongo, próximo do Walmart, muitos restaurantes, cafeterias e lojas de souvenirs por perto. Com elevador, mini cozinha, frigobar. Apto e banheiro grande, cama confortável. Único problema a pouca iluminação do quarto e banheiro com sensor de presença que apagava durante o banho. Parabenizamos a colaboradora Gisele, pela sua cordialidade e simpatia no atendimento. Voltaríamos com certeza.

Partner