Name: Porto Playa Condo Hotel
Address: 1 Avenida Norte Esquina 16 Norte Bis, Playa Del Carmen, 77710, MX

8/10

Excellent

07 Jul 2026

Kishan

It was nice experience only issue is at check out we need to again at the main office which trouble some as need leave early

Family_with_children

10/10

Exceptional

03 Jul 2026

Edgar

The property did not disappoint at all! Everything was green and well kept, giving a relaxing feel. Everyone from check-in, to Eric, who helped us take our luggage to our room and shuttled us in the golf cart to the beach and back, to security personnel were all amazing. We would definitely stay here again.

Family_with_children

10/10

Exceptional

07 Jun 2026

Barbara

Clean room, shops nearby

Family_with_children

10/10

Exceptional

06 Jun 2026

yesenia

Place was wonderful great location

Family_with_children

8/10

Excellent

05 Jun 2026

Jennifer

Very nice gym, love everything except for the price. I found this area very expensive

Partner

8/10

Excellent

26 May 2026

Jean-Anne

Superbe endroit, je recommande

Family

6/10

Pleasant

22 May 2026

Cinthya

The room was clean, the condo was beautiful and it was spacious for my family. But the biggest downfall was that for the 5 days I stayed there.
The elevator was never fixed. We had to go up 5 floors every single time we went out. With kids and an older woman. And not only that. But we got a call about noise complaints because we walked “too much” it’s a family friendly condo. I didn’t know my daughters had to sit all day.
But overall it was nice. Wouldn’t stay here again though.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Alison

Excellent value, check in process was easy. Staff were friendly. The pool was clean and cool. I recommend this hotel when staying in Merida. The location is central and convenient.

Partner

10/10

Exceptional

18 May 2026

César

Excellent for solo or groups, fantastic spaces, clean, everything was working perfectly, the

10/10

Exceptional

17 May 2026

Aida

Close to everything, great restaurants and shopping. A block from 5th avenue.

Family_with_children

10/10

Exceptional

09 May 2026

Patience

We loved everything except the pool was too hot to go to during the day. We made it an early morning thing. We ended up heading to the beach during the day which was super easy as the front desk provided beach chairs and a ride down there!!! Also blackout curtains in the master bedroom would have been good but it wasnt terrible as im an early riser so wasnt the end of the world. We loved this place and we will be back .

Family_with_children

10/10

Exceptional

08 May 2026

Jessica

Great stay! Will be back

Friends

10/10

Exceptional

06 May 2026

Nathan

From check in to check out everything was seamless and easy. It was a lovely property. Good was walkable distance. The beach was a small walk. Perfect and easy. We loved it. Thanks!

10/10

Exceptional

29 Apr 2026

Curtis

The room was huge, had a full kitchen, living room, bedroom and a bathroom with a jacuzzi, right downtown walking distance from everything. Pool was fun and hotel staff were friendly. Would come back anytime

Partner

8/10

Excellent

27 Apr 2026

Jessica

The room I was originally placed in was right next to a bar, so it was pretty loud the first night. However, the front desk was very helpful and moved me to another room without any issues, which I really appreciated. The rooms are very spacious more like a small apartment which made the stay even more comfortable. The location is also great and very convenient. Overall, I had a positive experience and would stay here again.

Partner

10/10

Exceptional

14 Apr 2026

Natalia

We had a wonderful stay at this hotel apartment! The place was spacious, and it was especially convenient that each room had its own bathroom, which made everything feel very comfortable and private.

One of the highlights was the amazing rooftop area, complete with a jacuzzi and a lovely seating space to relax. The partial views of the ocean and the pool made it even more special. The entire property had a beautiful, lush atmosphere that felt peaceful and inviting. It feels very private yet you are in the midst of everything ! The beach is a short walk away (depending which one you want explore 5-10 min). They do have wonderful staff who can bring you down with a golf cart !

The kitchen appeared to be very well equipped, although we did not end up using it much during our stay.

The location is excellent — just a short and easy walk to Quinta Avenida, which was incredibly convenient. The area also felt very safe, and the people were lovely and welcoming.

The only small downside for me was that the pool was a little too warm, but that is just a personal preference. Also there is no elevator, so you have to walk up and down 2-3 floors. They did bring our luggage up !

Overall, a fantastic place to stay, and I would definitely recommend it!

Family_with_children

6/10

Pleasant

04 Apr 2026

Jeremiah

Beautiful, spacious, and recently updated apartment. The kitchen is well stocked and we appreciated the in-unit washer/dryer. The rooftop space is a great feature, and the property feels very safe. The location, right next to 5th Avenue, is convenient and close to a wide variety of shopping and restaurants and active night life, although the property itself is surprisingly quiet.

There is no onsite management and we had to walk about a block and a half to communicate with the management at a different resort. The \"beach club\" title is misleading as we found out it is only discounted access to a beachfront restaurant, nothing more, and not a free amenity.

Our biggest issue was a ceiling leak in one of the bathrooms on the last night .The property did not communicate with us about the leak after our report, and made no effort to clean up the water puddles that rendered the bathroom unusable. I asked about it during checkout and was told that maintenance had applied a temporary fix (unbeknownst to us). I explained that it was leaking even more than the previous evening and I would think they would have at least attempted to clean up the puddles of water. I understand that issues happen, but the problem is how they handled the issue. We requested a partial refund due to the unusable state of the bathroom, but the hotel declined the request. Hotels.com did step and offer a credit on their platform despite lack of accountability from the property.

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Fahreen

The apartment hotel offered a really comfortable and practical stay overall. While the decor felt a bit dated and could benefit from a refresh, the space more than made up for it. The apartment was generously sized, giving us plenty of room to relax without ever feeling cramped.

It was well-equipped—everything you could possibly need was there. The amenities were a definite highlight, especially the heated main pool, which was perfect for unwinding.

We loved the location - just off 5th avenue yet a short walk to the beach. It is worth noting there is no reception on site - but it's only a 5 min walk away, based in another hotel and they were very helpful.

Overall, despite the slightly old-fashioned decor, the comfort, space, location and facilities made this a very enjoyable stay and a great option for anyone looking for a well-equipped apartment hotel.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Kuldip

Great place for my family of 5. Very spacious and clean. Fully equipped kitchen. Pool was excellent. Location is excellent.

10/10

Exceptional

24 Mar 2026

Logan

Lovely! Clean. Had 3 rooms penthouse and it is much larger than photos portray. 3 levels with rooftop hot top, shower, and grilling area. Perfect location.

Family

8/10

Excellent

23 Mar 2026

Alba

There is no front desk in this property, front desk is located one block apart in another hotel, so there is not accuracy with the description.

Friends

6/10

Pleasant

13 Mar 2026

Daniel

Very old ...needs renovation asap

Friends_and_family Family

8/10

Excellent

07 Mar 2026

diana

The main avenue was really close. The pool was nice. The staff was very helpful. The room was amazing. Only thing my bathroom was smelling like sewer and there was a lot of stairs. Otherwise it was actually really great and it was only one room out of the three.

Friends

10/10

Exceptional

23 Feb 2026

Chris

We had booked 2 reservations as our flights got changed and they were able to connect our stays so that we could stay in the same room. The condo was spacious and had everything we needed. Complete fridge, all the toiletries etc. The only suggestion is to maybe offer a few different thickness of pillows. Our were all very THICK.

Friends_and_family Friends

10/10

Exceptional

23 Feb 2026

Chris

The room was clean, the pool was nice, the grounds well kept up and all of the staff very friendly and helpful. The condo/room was great. Would definitely stay here again.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2026

Jie

I like this stylish hotel, nice staff，spacious space, safe parking.

Family

10/10

Exceptional

06 Feb 2026

Tito

Very clean, close to everything and staff was very helpful specially the golf cart driver he was awesome

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Brian

Great spot close to everything

Leisure Family

6/10

Pleasant

01 Dec 2025

Christina

It's a decent spot, and a good price. A few things to know: first, the kitchen was advertised as stocked with spices and oil, which wasn't true, and there are not a lot of available grocery stores. Second, depending on where in the complex you are, there's an extremely loud club that plays music until 2am. Our room had an industrial strength white noise machine, which helped, but it can be hard to sleep on the weekends. Third, during our stay, half the place was cordoned off for repair work, which they didn't tell us would be happening when we booked.

I probably wouldn't stay here again given all that, but if you don't mind the noise and you're really just looking for a place to crash, this one is alright.

Leisure Family_with_children

6/10

Pleasant

01 Dec 2025

Spencer

Teenage son and I visited for a few days. Great location and spacious accommodations. The staff was friendly. The only issues were the AC in shared area(living room) was not working properly and the door lock/key was a nuisance and a bit of a safety issue since the door had to be locked with the key from inside. Other than that we enjoyed our visit.

Leisure Family

4/10

Poor

15 Nov 2025

Sheri

Tired place in need of some love! It has amazing potential! The condo itself was decent and the outside space is amazing. The lock wasn’t secure, the furniture was broken. The BBQ was broken. The fridge leaked and was rusted out. The air con blew mould and dirt. Toilets stunk like sewage. The hot tub jets didn’t work……

Leisure Partner

10/10

Exceptional

11 Oct 2025

Michael

Excellent location!!

6/10

Pleasant

04 Oct 2025

jawahar

Because of the construction work going on .. the property was not as appealing as it looks in the pictures .. Air conditioning had issues but the Manager was kind enough to change the condo for us and she also offered us free breakfast through out the stay.

Friends_and_family Friends

10/10

Exceptional

09 Aug 2025

Scott

Great property in a great location. The condo was spacious with room for all 7 of us. The staff was great and even brought us an extra bed when we asked. It is close to several options for shopping, groceries, and dining. We were able to walk to dinner and to get groceries when we needed something. The staff was helpful and communicative via WhatsApp which was great. Parking was easy and covered and private, which was super convenient.

If there is one knock it is the pool water is super warm. One pool was closed for maintenance, but you have access to pools at their other properties also, which we did not try. But the pool at this condo was really warm - like almost hot tub warm. They should really pump some cooler water into the pool to make it actually refreshing.

Leisure Family

10/10

Exceptional

06 Aug 2025

Lizandra

We stayed here for 6 nights and we really enjoyed it. There was some construction in the hotel they are fixing one of the pools but other than that all good. Very walkable everywhere and they have parking too. We enjoyed it.

10/10

Exceptional

29 Jul 2025

Teresa

There is not one bad thing anyone should believe about this beautiful property. Our 3rd bdrm penthouse was spacious yet cozy at the same time. Room temperatures were freezing at night which is awesome for sunburnt skin. One of our favorite places we have stayed while traveling abroad.

Leisure Family

10/10

Exceptional

24 Jul 2025

sheldon

Fantastic stay

Leisure Family

8/10

Excellent

22 Jul 2025

Joseph

Loved the space in the condo and the free coffee as well as all the needs for us. Also, really loved the pool and hot tub!

Leisure Partner

4/10

Poor

06 Jul 2025

Sethi Kalin

Several issues. 1 tired travelers have to walk down the street to the concierge office. 2 no accommodations or complimentary service for pool being out of service. 3 laundry service didn't wash our clothes. Only folded and returned dirty. 4 Security tried bribing our party for money, stating we we're too loud and he'll take some money not to report the issue!

Leisure Friends

8/10

Excellent

01 Jul 2025

Verified traveler

Anywhere else would be very expensive

This is my third time staying at this property. It's great location. If this 2 bedroom apartment was located anywhere else, it would be at least triple the cost. But here in playa, we have a really nice place close to everything. Highly recommend it.

Partner

8/10

Excellent

30 Jun 2025

Ariadna

Very good location.

Leisure Family_with_children

10/10

Exceptional

28 Jun 2025

Brendy

Loved the place. I liked the private terrace and spa. We could see the Main Street from the spa.

8/10

Excellent

26 Jun 2025

Luis

Great beautiful place, next to 5th Avenue, only downside there was loud music you can hear from one of the bars on 5Th Avenue until 3AM Pretty good singer but if you are a light sleeper it might bother you.

Leisure Family

10/10

Exceptional

23 Jun 2025

William Charles

We loved the room. Everything was exceptionally clean, there was a water cooler, oven, etc. for anything needed. The A/C worked wonderfully and the hot tub on the top of the property wasn't actually too hot.

Leisure Family

4/10

Poor

19 Jun 2025

Jemima

Forget about getting your deposit back. They accused us of leaving marks on the kitchen stove when we didn't even touch it or cook anything. Was very disappointed.

8/10

Excellent

08 Jun 2025

Jesus

The property is fine and is an excellent location. The staff is friendly and very accommodating. Parking the vehicles was very challenging but manageable. I would stay here again.

Leisure Family

10/10

Exceptional

05 Jun 2025

Steven

We had the family penthouse which was very large. My kids loved it. All I can say is that the penthouse is 4 flights so if stairs are a difficulty be warned. My husband and I stayed in a bedroom on the first floor which was fine for us but the kitchen is on the 2nd floor and master bedroom on the 3rd floor. We couldn’t have made that.

Friends_and_family Family

8/10

Excellent

29 May 2025

Farhad

This property unfortunately as beautiful as it is, is located near either a sewage treatment plant or an area, where they ship all the smelly seaweed. Because the moment you open up the door to go outside, the smell of sewage overwhelms you.

10/10

Exceptional

28 May 2025

Brandon

Great visit

10/10

Exceptional

26 May 2025

Pete

Best vacation ever

So amazing! Staff was very friendly and attentive. Within walking distance to everything

Friends_and_family Family

8/10

Excellent

19 May 2025

Daisy

We love staying here, everything is nice and clean.

Leisure Family

8/10

Excellent

19 May 2025

Robert J

Great Intro to Playa del Carmen and Cancun area

Very good location, convenient and comfortable, many restaurants and stores very nearby, great to have on-site parking, is close to Xcarret park which is a MUST SEE location and well worth the trip and the cost. The town is a bit commercial but not over the top for a beach resort, with a safe and secure vibe that was most welcome. Staff at the hotel and in all restaurants etc were friendly, accommodating and helpful and made our trip very delightful. Spanish language is helpful but not critical as ENGLISH seemed widely spoken and understood.

Friends_and_family Family

2/10

Poor

18 May 2025

Sophia

AVOID - UNSAFE & DIRTY POOL!

This hotel is a health hazard.
To be clear, the accommodation is lovely- comfortable and very well equipped, however the pool filtration system is broken and therefore the pool is a health hazard.
We noticed that the water was warm, completely still, the waterfalls were off, there was scum around the edges and on the surface of the pool. From closer inspection it appeared that the filtration system was broken and as such the pool was essentially a pond with no chemical treatments and therefore liable for disease and illness.
We raised this with the hotel staff and we were just lied to.
I have managed properties with swimming pools so I know what the process is and that they are happy to risk their guests safety was not acceptable.
We checked out once they confirmed we would get a refund.
They then refused with hotels.com to refund us. Fortunately I had the promise of a refund in writing and sent this to my credit card company who then sorted it.

The management are liars. We were offered their sister hotel which is next to the sea and smells like fish with a pool mostly in shade, and was a downgrade from what we had booked.

We were told the pool has a leak and needs a full drain down however this hasn’t been booked in- why not?

At cost to ourselves and losing a day of our holiday to move we just wanted to leave.
If the pool was working, this would be a great place to stay; until then, avoid at all costs.

Partner

8/10

Excellent

18 Apr 2025

Mahesh

Good location, walking distance to beach, shopping and restaurants. Too noisy with loud music playing every night. Checkin process a bit complicated.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Juve

We had the 3 bedroom penthouse, 3 flights of stairs, 3rd flight is the rooftop patio that has an excellent view of Cozumel and the beach.. 5th avenue is right outside the property which makes it so much better when looking for food, drinks or just a nice stroll on the town.. seems like they only turn on the fountains for the pool on weekend which helped water get colder. Water was warm in pool Monday-Thursday. Overall I really enjoyed our stay here. Staff and cleaning lady were great!

8/10

Excellent

13 Apr 2025

Edward

Property needs some updates, but it is located in a wonderful area. Tons of activities within walking distance. Averaged 13k steps a day and still didn’t go everywhere. Downtown Playa is the best place to go in Mexico.

Leisure Family

10/10

Exceptional

10 Apr 2025

Kathy

Lovely, patient, helpful staff. Good water pressure. AC works well! Water cooler with cool water. Shaded parking. Room darkening curtains. Very spacious. Huge master bath. Clean. We frequently stay at condo in beach areas-the floors were much cleaner than most. The interior courtyard is filled with nice plants and an interesting twisting pool. There is a larger pool on an upper level where it would get more sun and large enough to swim. Little french bakery steps from entrance. You can hear loud club music outside, but not to much inside the condo. The fitness center is next door in a actual stand alone fitness center. You will need to get a entry ticket from the front desk. If you are a runner, I would prefer a morning run by 8:00 on 5th Ave before it is sunny and crowded. Has a fun retro feel. Would defy stay there again. Best yet, they never asked me to write a review!

Leisure Partner

10/10

Exceptional

10 Apr 2025

Lhersy C Campos

Loved this place, clean, spacious and close to all the fun areas.

Leisure Family

10/10

Exceptional

07 Apr 2025

John

Great stay

Very clean and nice place!! Definitely would stay here again on our next visit. Secure parking below the property our only regret is not staying longer

Partner

10/10

Exceptional

06 Apr 2025

Rachel

Visit Playa

Beautiful 2 bedroom condo with 2 baths- well stocked kitchen 1/3 block from 5th Ave and beach! Restaurants and coffee shops across the street 😊

Partner

8/10

Excellent

05 Apr 2025

Verified traveler

Really nice apartment-style place

Great for a family of 4. Well worth the price. Location is superb, too.

The only downside was the pool temperature. It was uncomfortably warm.

Friends_and_family Family

10/10

Exceptional

21 Mar 2025

Mauro

We loved everything about this property!! It was a very spacious condo with all the essentials needed. The location is within walking distance to entertainment and a variety of options for meals. The beautiful beach is within walking distance. We will definitely return to this location.

Leisure Family

8/10

Excellent

17 Mar 2025

Roxana

Love our hotel and the staff. Highly recommend and will be back!

Leisure Family

4/10

Poor

14 Mar 2025

Greg

The property was a disappointment.
The Wi-Fi and television didn’t work
The hot tub was dirty
The waterfall didn’t work

8/10

Excellent

07 Feb 2025

Steve

Great communication before and during our stay. Felt safe and secure inside and out. Apartment was clean and well-kept with all amenities you’d need.

Only complaint might be all the overhanging foliage as you try to make your way through the grounds so no real disaster!

Leisure Partner

10/10

Exceptional

28 Jan 2025

Martin

Great property, book it !!

Porto Playa Condo is very nice secure clean place. I would definitely go there again. Within 1 Block to bakery, convenience store, restaurant, massage, pharmacy, 5th Ave. Perfect location, not on beach but sister property is. Beach has mostly washed away but still nice to sit by ocean and have dinner and drinks.

Friends_and_family Family

6/10

Pleasant

27 Jan 2025

Tim

Location is close to 5th avenue and close to dining, shopping, and beach. However, if you like to sleep from 10pm to 4am the music is so loud it is pretty much impossible without earplugs. Also the week we were there the hot tub was cold, but the pool was nice.

Leisure Family

10/10

Exceptional

19 Jan 2025

Ana Maria

Great option to stay for a family trip

Very cozy hotel, Great location, room was very nice and very well equipped for a family stay. The gym is amazing as well. Nice pool. Highly recommended.

Friends_and_family Family

10/10

Exceptional

16 Jan 2025

Jonathan

Great stay!

The guy checking me in at the front desk was kind of a jerk when I tried to speak Spanish to him. Actually laughed at me. There was some noise the first night around dinner, but it subsided before sleep. I don’t know if I would book it for a little family on a weekend. May have some street noise. But amazing location, great stay. Lots of room and close to everything. So nice to finally have a washer and dryer after only staying in hotels for a couple weeks. Also had parking, which we appreciated.

Friends_and_family Family

6/10

Pleasant

15 Jan 2025

Marie

Very very noisy. We were awoken by loud thumping music each night from 11:00pm to 3:00am. When we went to the front desk the gentleman said that he has never heard a complaint in his three years of working there. We received no assistance from them. We contacted headquarters via email and they were able to move us to a sister property La Tag which was much quieter. We did have to forfeit a large unit for a one bedroom, but were much happier.

Leisure Family

8/10

Excellent

14 Jan 2025

Cheryl

Registration was \"clumsy.\" Everything was coming at me at once...I did not feel welcomed; I felt like they needed to get me signed in and signed up. The gentleman who took us to our room was very socialable, kind, and helpful. My husband was being obnoxious, and he and the bellman were very kind. After that, we really loved our stay. The pool areas were beautiful. The bed was super comfortable. TV service was very good. It was a blessing to have Netflix as it rained one day and Netflix was in English. However, the sofa in the living room was uninhabitable. When you sat down, you sunk to the floor. Cushions were too soft. We piled them on top of each other in order to be able to sit down and get up. Both restaurants across the street were cute with good food and drinks. Thank you.

Leisure Partner

8/10

Excellent

19 Dec 2024

Kelly

The 2 bedroom condo was extremely clean and well equipped with a full kitchen, coffee maker, etc. It was much bigger than we imagined which was nice and comfortable for a 4 night stay with our two boys. The pool and grounds are well kept and maintained and very beautiful walking to and from your condo through the greenery of the garden. All staff were very friendly and helpful, especially the young security guard that opened the door for us multiple times a day. The only negative we have is unfortunately a big one for us, which was the lack of quality sleep we had during our stay. Unfortunately there is a bar/restaurant behind the condos that blasts very loud music and karaoke for a majority of the night. This noise kept us awake for all nights of our stay. Otherwise, this condo would have been the perfect stay!

Leisure Family

10/10

Exceptional

14 Dec 2024

Robert

Condo was very large. Grounds are neat, clean and secure. Close to 5th Avenue which is good, but can be loud (music) late at night toward weekend. We’d stay here again or at one of their other properties.

Business_and_leisure Partner

10/10

Exceptional

13 Dec 2024

Renee

Excellent stay as always.

10/10

Exceptional

02 Dec 2024

Joaquín

Loved it. Will be returning in the future

Leisure Family

8/10

Excellent

28 Nov 2024

James

The overall experience was enjoyable. The hot tub in our condo was not working but we were offered a different room. Staff was very good.

Partner

8/10

Excellent

05 Oct 2024

Jorge

Did not appreciate the fact that there were no channels on tv and when I asked I was told “oh tomorrow we can install a tv box….. it was raining and we stayed in the room that night… next day was too late, we where leaving

Leisure Family

10/10

Exceptional

26 Sep 2024

Michelle

Loved it here and would love to come stay again. Grimm and grounds was very clean, everything is close easy to get around. There was not an elevator so it’s not accessible for those who aren’t able to use stairs. There were two issues during the stay. The AC in the master bedroom was not working but they came right up and fixed it. One evening I couldn’t get the shower water hot but they immediately came in and fixed it. When the rain started there was a small leak coming through the screw in the sliding door in master bedroom in which they sent maintenance up and fixed immediately. Even with these issues I still loved it there and would come back. I would reccomend and still give them a high rating in the review. The staff was kind and friendly.

Leisure Family

10/10

Exceptional

25 Sep 2024

Seelene

I absolutely loved it! I'm quite picky with hotels , but this was an excellent stay!

Partner

10/10

Exceptional

14 Sep 2024

Rose

We brought 11 with us that shared 3 units . Everything was fabulous, no issues at all . Pool was amazing, rooftop area gorgeous

Leisure Family

10/10

Exceptional

05 Sep 2024

Hugo

Everything went great

8/10

Excellent

24 Aug 2024

Eric

Staff was helpful and looked after concerns quickly.

10/10

Exceptional

09 Aug 2024

Nicholas

Very nice

Comfortable and a great deal for the money

Friends_and_family Friends

10/10

Exceptional

07 Aug 2024

Arnulfo

Good location shopping, dining was walking distance.

Leisure Family

10/10

Exceptional

26 Jul 2024

Olivia

Well maintained facility in a great location. Clean, well kept, nice pool. Wifi was excellent.

Leisure Family

10/10

Exceptional

19 Jul 2024

Frances

Tiene muy buena ubicación. Es seguro y tranquilo!

10/10

Exceptional

16 Jul 2024

Krish

We had a 2 bedroom condo on the main floor which was well appointed. The main courtyard was very well landscaped with lot of trees, bushes and seating areas. Close to shopping and dining. The beach nearby wasn't worth visiting. You may want to go further north from here. Very walkable. The staff was professional, but not the friendliest. Be mindful of the $50/hour late checkout fee. No getting around that.

Leisure Family_with_children

10/10

Exceptional

15 Jul 2024

Nelida Giovana Barrios

Nos encanto quedaron en Porto Playa, muy buena atención y muy buen servicio!
Trabajadores amigables y un ambiente seguro!

10/10

Exceptional

12 Jul 2024

Stephanie

Place was beautiful and staff were helpful.

Leisure Family

10/10

Exceptional

09 Jul 2024

LIZBETH

We had a great stay. The rooms where very spacious and the staff was very nice. Its walking distance to the beach and restaurants.

Leisure Family

4/10

Poor

24 Jun 2024

Olga

Breakfast was not a breakfast they give you coupons and two options for dining where you supposed to pay additional fees. Room keys didn’t work. Not overly friendly staff. Did not feel too welcomed and there were so aggressive about the deposit! Of 250 usd They sent me two emails prior to my arrival and that is the first thing they asked. I would never go back

Leisure Self

10/10

Exceptional

28 May 2024

Melisa

Great property with a great location. Worth it.

Leisure

10/10

Exceptional

25 May 2024

Michael

Property is an awesome area near stores and where all the hype of the party is at.

Leisure Family

10/10

Exceptional

23 May 2024

Rosiel

My family and I loved everything of this condo. Thank you for the dedication and attention of every detail, I really appreciated my stay with you guys.

Leisure Family

8/10

Excellent

07 May 2024

Therese

Relaxing place to stay

Suite was very comfortable and spacious. Staff were helpful. The suite was very quiet which was lovely. Pool is nice, but would have been more refreshing if the water was cooler. Overall very enjoyable stay. Carlota across the road was great for breakfast. Good coffee!

Partner

10/10

Exceptional

05 May 2024

Debbie

Really nice place to stay, close to everything, shopping , restaurants . Very helpful

Partner

10/10

Exceptional

25 Apr 2024

Martina A

excellent services

4/10

Poor

18 Apr 2024

Tomer

Pros - location, clean.
Cons - service, noise, old facility.

Overall, a bad experience because of customer service and loud noise at night.
On the up side, the property is located in a nice location and offers free parking.
On the down side, the property is old (but clean) and there was a LOT of noise until very late at night from adjacent facilities. 45 minutes before checkout the hotel messaged me to remind me to checkout by noon and followed up with a cellphone call to make sure (never had a hotel in the past done something like this in my experience). Several days after leaving the hotel they messaged me to say one beach towel wasn’t returned and they charged me 25 USD for it. The towel was left by the pool and NO ONE told us that we had to return it to the front desk or asked us at checkout where the towel was. Personally, these things left a very bad taste for us and we wouldn’t return to this place in the future.

Leisure Partner

10/10

Exceptional

16 Apr 2024

Neal

Great visit to Porto Playa

This is our second stay at the Porto Playa. Check in was easy, condo was ready. We stayed in a 2BD with top deck. View are lovely higher up and we enjoyed the hot tub and space to relax. The condo was very clean and stocked with cooking utensils. Only thing we would add is a dish rack for drying dishes but a towel worked fine. Also a salt shaker would be a plus. We had housekeepers in a couple times over the week to change out towels as things take a bit longer to dry. Beds were comfortable and the condo was quiet. The condo also had beach chairs and umbrella. A small soft cooler would have been nice. The pool was lovely and could always find a chair and umbrellaLoved the location so easy access to shops and restaurants. Dont pack too much! Loads of cute dresses to buy just steps away. Especially liked the selection at Mayan and The Loft. Our favorite restaurants were Rockas for Jamaican - amazing dinner,Chez Celine for breakfast and the best chicken I have ever had at Asadero el Pollo at 2nd/20th. We also had a great meals at Yum yum and Roxy’s Little Fish Shack. Recommend highly.

Partner

10/10

Exceptional

18 Mar 2024

Kasandra

I stayed here for 6 nights for 3 adults and it was awesome! We had a 2 bedroom condo, one had a king size bed and the other 2 twin size beds and they both had their own bathroom which was perfect! They give you pretty much anything you'd need to cook in the kitchen like pots, pans, utensils, plates, cups etc. so that was nice. It was close to the Quinta which is where all the shops, restaurants, and bars were at and like a 5 minute walk from the beach. We also had no issue with the noise from the Quinta we barely heard anything in the rooms. We were on the 3rd floor with our private terrace on top which had a hot tub, grill, table and seating which was awesome. We ate out a lot so we didn't use the grill but the hot tub was very nice. The staff was very lovely, super nice and accommodating. Our tv wasn't working one day and they sent someone to come fix it, took a while for them to get there but they got it done. When we got housekeeping, we were on the top floor so it wasn't done till about 3ish, but they were great. They always had someone at the door, which was nice. They do ask for a $250usd deposit when you check in, but they email you about it before your stay so it wasn't a surprise. I really had no issues with the place or staff, besides with a guest who was right by the pool but was upset when we were playing in the pool and they happened to get splashed on lol. But otherwise I absolutely loved staying here, I would definitely stay here again.

Leisure Family