Lahun Suites Playa del Carmen

Mexico , Riviera Maya / Playa del Carmen
PLAYA DEL CARMEN, Avenida 10 con calle 22, Centro
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20 reviews shown

8/10

Excellent

14 Sep 2025

Mateshri Devi

I stayed in Room 202 and really enjoyed my experience. The room was bright, airy, and comfortable, with a nice balcony and easy elevator access. It was well-equipped with everything I needed, including an iron, microwave, small fridge, and cutlery. The staff was very helpful and responsive throughout my stay.

The building itself was very clean, and the rooftop pool was beautiful—a definite highlight. We did experience an issue with the cold water not working for two days, but it was eventually fixed.

The only downside was the meter parking. It was sometimes hard to have enough coins, and unfortunately, we ended up with a parking ticket.

Overall, it was a wonderful stay, and I would absolutely recommend it to anyone looking for a place close to the main strip.

Leisure Partner

10/10

Exceptional

03 Aug 2025

David

Nice place very nice I’m happy

10/10

Exceptional

11 Jul 2025

Nathan

Stayed 10 days for our honeymoon. I had asked the staff to decorate a little to make it special for my husband. They did exactly what I asked them to do and more. They we very friendly and quiet accommodating. Housekeeping made sure we had clean towels and beach towels daily. The area around was very safe and the restaurant down stairs was also very good. Would definitely stay here on our next visit to Playa Del Carmen. 10/10

Leisure Family

10/10

Exceptional

19 Jun 2025

Christopher

This place is amazing, very clean and friendly staff. A/C works great. Roof top pool is definitely a awesome way to cool off and look over the city of Playa Del Carmen. Definitely recommend!

Leisure Self

10/10

Exceptional

06 Jan 2025

Ricardo

Excellent stay in the middle of PDC, I would highly recommend it. Diana was awesome.

Leisure Self

2/10

Poor

09 Dec 2024

Carmita

Horrible. 0/10 Would not recommend. The pictures on the ad are not accurate as the bathroom looks different in person. When I got there the room was filthy and not well kept up. The floor was filled with debris and dirt from someone’s work boots. There were parts of the ceiling missing and laid to the side like ppl were walking in the ceiling. All of the towels are dirty and stained, so was the bedding. Also, the toilet bowl had no seat. I did not feel safe in there. The owner/host does not answer calls or messages in a timely manner. The host was rude when he/she DID speak after I voiced my concerns about the cleanliness of the facility. Their “policies” are predatory. This seems like a scam. Please STAY AWAY.

Leisure Partner

10/10

Exceptional

25 Sep 2024

Trina

My daughter lives in Playa del Carman and the hotel was everything we needed. It was great that we could cook some of our meals and hang out at the pool with our daughter. We come to Playa every year to visit our daughter and next year we for sure we will stay at your hotel again. The location was top notch and so close to everything like 5th, shopping, grocery and of course the beach.

Leisure Partner

8/10

Excellent

24 Jan 2024

Susan

We have stayed at Lahun 3 times. We love the size of the room, location to beach, and restaurants and closeness to Mega for food shopping. The pool is a nice treat. Adequate kitchen utensils to prepare meals.

Cons: periodic sound of rushing water during sleeping hours. Could not identify source of water. Similar experience during previous stay.

Room should have some outdoor patio furniture for balcony.

Staff was responsive to all requests during visit; however, neither Expedia nor us could reach anyone prior to arrival for a few questions.

A voucher option or discounted plan to downstairs patisserie or your partner The Holiday Inn would be a real plus.

Leisure Partner

2/10

Poor

21 Jan 2024

Carrie

The property has terrible view, maintenance conditions of the room were very bad, check in was very bad & property was not secured

Leisure Family

10/10

Exceptional

11 Jan 2024

Jason

The location of this hotel couldn't be better. There are so many restaurants of all types, shops, the strip (quinta ave), the beach, all within easy walking distance. Our room had a fridge and microwave, a balcony and a comfortable bed. The staff was great, and the room was clean. The rooftop pool was also great for my son and I. Also we had no issue with hot water, contrary to some other reviews. I would definitely come back. Jan 2024.

Leisure Family

8/10

Excellent

04 Jan 2024

Ryan Joseph

My stay was good, room was clean and a good size. No hot water for showers though. Some of the other guests were very loud and rowdy which was easy to hear, thing walls. For the price point I would recommend to friends, great Mexican taco place under the complex.

Leisure Partner

6/10

Pleasant

07 Jul 2023

Verified traveler

Updated Review

The hotel staff were pleasant attended to concerns about my stay. They moved us to a different room after we repirted iur concerns.

10/10

Exceptional

18 Jun 2023

Daniel

I stayed one week at this hotel and it was a great experience . The staff was friendly and helpful. If only one complaint , you have to wait
exactly at the check in time to enter the room . No provisions can be allowed before check in time if the room is available. Other than that it was overall great experience.

Leisure Self

4/10

Poor

30 May 2023

Jiwon

There’s no reception in the building. TV doesn’t have any streaming service or anything. It turns on but doesn’t play anything. We didn’t have any towels, and later a staff got us very old and worn out towels that almost looked like rags. Shower took about 10mins to get hot water and stream was extremely weak. Also shower booth leak water all over the floor. Elevator stopped working on my floor from our second day, so we had to take stairs. I could hear all noises from my next doors.

Breakfast was good and staffs were nice!

Leisure Partner

10/10

Exceptional

21 Feb 2023

Brad

Very spacious. I would recommend and would return.

10/10

Exceptional

20 Feb 2023

Felipe

Great location in the center of everything. Breakfast was fantastic and very well kept property.

Leisure Friends

10/10

Exceptional

16 Jan 2022

Andrei G

Perfect location, 6-7 minutes walk to the beach, one block from Quinta (5th) Avenida. Big room, comfortable bed, nice and clean bathroom. Good breakfast, every morning different menu. Special thanks to Argens and Miguel, who served us at breakfast. This guys are nice, professional, willing to help.

Leisure Family_with_children

10/10

Exceptional

10 Dec 2021

David

Super spacious suite. King size bed, including a pull out sofa. Super nice kitchen with plenty of cooking supplies (FYI only carries essentials). Awesome refrigerator with lots of rooms. AC was outstanding, two separate controls, one in the room and another in the common space. My only critique I have was that sometimes there wasn’t hot water, it was always finicky. Made it was our shower. I’m addition, the room didn’t come with blankets for the sofa bed. I asked for a blanket and they only brought sheets instead. Until the third time they brought a blanket.

Leisure Family

2/10

Poor

05 Sep 2021

Verified traveler

HORRIBLE STAY - AVOID IF U WANT TO SHOWER!!!!!!

WORST EXPERIENCE! NO WATER FOR ALMOST TWO WEEKS!! None! Literally had to go to a spa down the street to SHOWER! Then when the guests got water none of us had ANY water pressure or HOT water. They trick you, but it's been an ongoing issue in their building!! No refund offered!! No drinking water provided! Only a hurricane meal which was a squished sandwich (ham/cheese), the tiniest bottle of the cheapest water, smallest apple. They claim all their staff speak English but some didn't, especially SECURITY. Was there during the hurricane in which power went out for 12+ hours (understandable, fine). As a guest, I wasn't told that I wouldn't be able to get groceries and all stores were closed for two days. They told me this 15 min before everything closed! Ridiculous! This meant NO drinking water for days since they refused to provide any. Security LAUGHED at me when I needed water - by the way security is in the other building across the STREET so if you have an EMERGENCY in your room at night DON'T expect ANY help. Their website claims a CALM and RELAXING stay with all these \"free\" experiences. You don't get ANY of them!! It's all a lie! They make it IMPOSSIBLE for you to leave (you can, but they WILL NOT refund you)! They provided nothing to me for two weeks! I have multiple recordings of no water, and all the screenshots from their POOR MANAGEMENT of their lies. The only good thing was the cleaner is great (I had Alex). The cafe downstairs is good as well. AVOID AT ALL COSTS!!

Self

10/10

Exceptional

02 May 2021

Carmella

Nice and Friendly Staff

The staff were very friendly and helpful. The rooms are large and super nice. Our friends stay here every year. This was our first time and we will be back!!

Friends_and_family Friends