Name: Playa Palms
Address: 1a. Av Bis entre calle 12 nte y 14 nte., Playa Del Carmen, 77710, MX

10/10

Exceptional

31 Jul 2026

Catherine

The room was very clean, it'a a very nice size room with a riny kitchen, well equiped. The space is well used great balcony with ocean and garden view.

10/10

Exceptional

29 Jul 2026

francisco

Good

8/10

Excellent

28 Jul 2026

jesus

It's a good place to stay clean and quiet, host was very helpful, close to all the interesting points. Enjoyed staying there.

4/10

Poor

26 Jul 2026

Mireya

The place is nice but there is no walkable beach, and was told my final bill was 71 USA dollars for breakfast and at the end when got home I found out they charged me 80 something and didn’t bother to tell me what the extra 10/11 dollars was for. I guess it is an ok place but I wouldn’t come back here again. I just more of a person who likes things to be communicated to not be surprised or wondering about extra charges.

10/10

Exceptional

19 Jul 2026

Roberto

Very close to restaurants, Calle 5 for shopping and walking. Right on the water with beach access just outside the property. Carlos was great help with booking and excursion.

Self

10/10

Exceptional

05 Jul 2026

joseph

Great service and easy check in, check out. Got help with taxi back to airport. Well kept garden area. Room was clean and well stocked. Got a room and was worth it.

10/10

Exceptional

04 Jul 2026

Ryan James

Great location and excellent price for an amazing apartment suite. Walking distance to the beach, shopping and night clubs! Friendly and very helping/attentive staff. Highly recommended.

Family_with_children

10/10

Exceptional

04 Jul 2026

Mathias

Excellent hotel in a perfect location, just two blocks from Quinta Avenida. The area is very quiet , you can’t hear any noise from the street. The property is charming, the staff is great, and the rooms are very comfortable. Highly recommended.

Partner

6/10

Pleasant

25 Jun 2026

Eric

The room and property were BEAUTIFUL! The problem is the sargassum algae completely overtook the beach. I understand it’s a natural occurrence but it seems like it was completely out of control. We had seen other property and the algae was cleaned up in piles and didn’t stink as bad. After we mentioned it they had one person shoveling it up. We specifically booked a beach front room and paid extra. It physically made me sick smelling what came through the room at night we had to downgrade rooms with no compensation.

Partner

10/10

Exceptional

24 Jun 2026

Tannis

It was such a lovely place to stay! Beautiful property, and very close to quenita avenue, where all the action is for tourists.

Partner

10/10

Exceptional

24 Jun 2026

Crystal M

Very nice

Partner

10/10

Exceptional

18 Jun 2026

Natalie

This is a boutique hotel right on the water with beautiful patios and rooms! We had the penthouse on the water and could see Cozumel lit up at night. The property was so clean and very well maintained. The rooms are very spacious and have kitchenettes with everything you need to cook. The staff is so attentive and humble and very kind. They met our every need and request quickly and with no problems at all. The location is perfect, and transportation was easy to access. There was a lot of Sargassum that smelled pretty bad, but of course, that was outside of the hotel’s control. Other guests we met said their hotels also have an overload of it. I would absolutely stay here again! Beautiful, quiet, and very private hotel.

Partner

10/10

Exceptional

09 Jun 2026

Madison

My stay at Playa Palms Beach Hotel was wonderful. The staff was very friendly and attentive, and let me check in early. Alfredo checked me in and was extremely kind, giving me recommendations for food and helping me get acquainted with the area. The room and patio was comfortable and clean, housekeeping left adorable towel animals. The kitchen is well equipped with dishes, cutlery, coffee mugs, etc. I enjoyed the pool, and the areas for washing sand off were extremely useful as the beaches in Playa I visited didn't have them. I found the overall atmosphere very calming, as the hotel was mostly quiet, with my only complaint being the construction noises during the day sometimes.

Self

10/10

Exceptional

08 Jun 2026

Cecilia

We had a wonderful stay! The room was very clean, comfortable, and well maintained. The staff was friendly, welcoming, and always willing to help with any questions. The air conditioning worked great and kept the room cool throughout our stay. The property was peaceful, well cared for, and conveniently located. We truly enjoyed our visit and would gladly stay here again. Highly recommended for anyone looking for a comfortable and enjoyable getaway! 🌴☀️😊

Partner

4/10

Poor

08 Jun 2026

Brookie

No elevator
No real beach, just 10 feet of sand and rock there after
No dinning on site
No bar on site or beverages
Breakfast no included

Exclusion HOST on site was excellent!

Friends

10/10

Exceptional

01 Jun 2026

Marietta

Perfect location, walking distance to restaurants, shopping, clubs. But it is very quiet once you enter the hotel. I did not use the pool. Rooms are clean and match the pictures shown on the site. Great service!!!

Family_with_children

10/10

Exceptional

30 May 2026

Carolina

We really enjoyed our stay at this hotel. It’s within walking distance of both the beach and Calle 5ta, where all the action is in Playa del Carmen.

The staff was incredibly friendly and helpful throughout our stay. This is more of a boutique-style hotel. While it is beachfront, there isn’t direct beach access for swimming. One thing I especially appreciated was the nighttime security, which made me feel safe and comfortable.

We would definitely return and stay here again.

Family

10/10

Exceptional

28 May 2026

Deanna

Nice place, conveniently located. The seaweed was awful so everything smelled really bad but that is not the hotels fault.

Partner

10/10

Exceptional

26 May 2026

Hayro Yankel

Highly recommend this hotel super clean and quiet. The staff there was amazing I definitely will come back again. I Also would like to mention the security there is always on alert all day and specially at night .

6/10

Pleasant

26 May 2026

Marc

To be fair to the hotel, the staff was very accommodating, but we were unable to stay at this property due to the seaweed infestation in playa del Carmen.
The hotel is advertised as beach front, which it is - kind of!
Even if the beaches weren’t infested with seaweed, this hotel wouldn’t have fulfilled my expectations because there is no swimable beach at the property.
They advertise as beach front but didn’t read anywhere that you can’t get into the water from this hotel.
FYI- don’t go to playa del Carmen between May and October. Seaweed is crazy and smells horrible! We had no idea so booked another hotel on Cozumel for a real beach vacation where the waters are very clean

Partner

8/10

Excellent

26 May 2026

Heike

We had a wonderful stay at Playa Palms Beach Resort. The location was perfect — just steps away from Fifth Avenue, so everything was easy to access, but far enough away that we didn’t deal with loud nightlife noise at night. The hotel itself was very clean, cute, quaint, and relaxing.
This is definitely a budget-friendly hotel, but it was absolutely worth the money. The AC worked amazingly well, which was a huge plus after long days in the heat, and we appreciated that they provided water in the room.
One thing visitors should be aware of is seaweed season. The smell on the beach could be pretty strong at times and might be difficult for anyone with a sensitive stomach, but that’s obviously nature and not the hotel’s fault at all.
The highlight of our trip was Carlos May. He helped us reserve all of our excursions and made transportation incredibly easy. He truly went above and beyond and was the star of the show during our stay. Five stars for Carlos!
Overall, we had a great experience and would definitely stay here again.

Family

8/10

Excellent

25 May 2026

Tonda

A charming and peaceful seaside hotel. We liked it a lot. I could suggest a rail to assist getting in and out of the pool, softer pillows. The room and pool area were kept very clean. The beach area is small but adequate. I do suggest replacing beach umbrellas and beach chair cushions very soon. Carlos and all the staff were friendly and helpful. We would stay here again.

Partner

8/10

Excellent

18 May 2026

Judith

This is a nice hotel situated far enough from 5th Avenue to not be affected by late night noise. The atrium that the rooms look onto is very pleasant with lots of greenery. There is a very small pool that seemed to be mostly used by kids. There's a small beach area at the end overlooking the sea, although you couldn't have swum from there as there is only steep, seaweedy access.
My room was lovely, with a comfortable bed, kitchenette sitting area and a nice bathroom. It also had a patio area with a hammock. The only thing I didn't like was that my room was on the ground floor and near the entrance, which meant that it was quite noisy early and late with guests and staff congregating outside and talking loudly. If I went again I would hope for a room either upstairs or further from the entrance.

Self

8/10

Excellent

17 May 2026

martin

A/C, bed, linens, shower, TV, room service breakfast, view, quietness all very good.
If it wasn't for the seaweed issue I would up the rating but I knew it was happening.
A little difficult to find on foot from the ADO bus station.
I would say it was good value and enjoyable.

Partner

10/10

Exceptional

13 May 2026

KATARINA

Great hotel! Very polite personel. Excellent location.

The main issue beach is very bad. The management should do something about providing the safe access to the sea.

Friends

10/10

Exceptional

11 May 2026

Charles

This was our 3rd time staying at this hotel. They do it right.

Partner

4/10

Poor

09 May 2026

Yegor

If I could fix my choice of hotel, I would ask for this:

1.Immediate access to walkable, swimmable beach. You cannot walk on the beach from this hotel. Swimming also does not look safe there because of parked boats and rocky shore.
\"private beach with pristine white sand shores\" is basically a lie, except for \"private\".

2.Also the seaweed situation is terrible, we should have gone to Cozumel or Isla Mujeres, mainland facing beaches there are unaffected by seaweed.

3.Softer pillows and beds, ideally with separate blankets for each person. Even my teenage son complained about the pillows.

4.Put handle bars on the outer side of spiraling stairs, so that stairs and handle bars do not disappear at the same time. My mom fell and sprained her ankle on the first day.

5.Bigger pool, this pool is a joke.

Family

10/10

Exceptional

06 May 2026

Martha

I wanted something outside the all-inclusive bubble, however with an ocean front and beach (the beach was small however nice enough to relax, the water is not swimmable there’s boats but its an ocean vibe besides nice to see and hear from my room.
As a solo traveler I was looking for something near everything. This hotel is literally walking distance to everything (I hit the jackpot) my room had a beautiful view. I got the ocean front view. Down below (the beach area to the left there’s a restaurant that you can order food and drinks they will bring it to you as your relaxing on the beach.
You can’t go wrong with little gem, the staff were extremely helpful and kind.
Also, if you want to cook they had an electric portable stove (I found out my 8day I was there) I wish I would have known earlier.
Walmart is walking distance (I walked from the hotel) to purchase beverages, bread, snacks (though you have a 7/11 the next street over, but I ran out of Nespresso pods I got them at Walmart.
I did have issues with darn WiFi (it lagged) overall this is a great gem.

Self

10/10

Exceptional

06 May 2026

IRENE MARIE

This was the perfect spot for my first solo international trip! The property is quaint, charming and has great views. This cute boutique hotel is just around the corner from Quinta Avenida where all the action is, yet the property itself is very quiet. I’ve honestly never slept better. The staff is so kind and helpful! I was here for a week celebrating my 40th birthday. The staff was sure to wish me a happy birthday and even left me this adorable little birthday cake towel art when I got back! They all remembered me by name and engaged with me kindly. I felt safe and secure the entire time as staff is constantly monitoring (in a positive way)
I really enjoyed my little balcony with a hammock and opted for the breakfast most mornings to enjoy out on it. Staff members are constantly cleaning and maintaining the premises so very clean and aesthetically pleasing. Keep in mind that this hotel is on the beach, however, it’s not a part of the beach where you can swim. It’s nice for lounging and hanging out by the pool but if you want the beach, Playa Mamitas is a short walk away. Sargasso is pretty unavoidable this time of year so keep in mind that it’s everywhere. Some places have the capacity to maintain it better than others. This property is unable to manage it because of the nook that it’s tucked into. This didn’t hinder my ability to enjoy the property. Like I said, I would just walk on over to either the Hilton’s beach or playa Mamitas to swim in the ocean. Highly recommend!

Self

10/10

Exceptional

30 Apr 2026

Xiaoling

Clean rooms, great value for the price, and super helpful staff who made everything easy. The location is perfect—especially being so close to my favorite dive shop, Tank Ha. Would definitely stay here again

Family

10/10

Exceptional

27 Apr 2026

Rod

Was nice. The beach chair view area was a little misleading but it worked

Family

10/10

Exceptional

24 Apr 2026

Brenda

Second time staying here. Always a great stay and everyone is so nice and professional. Will stay again

Partner

8/10

Excellent

24 Apr 2026

Tracey

The property and room were clean and very cute and the people working there were very nice. The only thing that was disappointing was that it was on the water but doesn’t have a beach area to swim and also the water pressure/showerhead could’ve been better. They offer breakfast but it is for a charge. Aside from that, it was good value for the money.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Dennis

Air conditioning was excellent. Room was very clean and cleaned daily. Staff was very friendly and helpful at all times.
They had a big storm a couple years ago and what is shown as beach is no longer there.
The most relaxing trip we have had in a very long time.
Wonderful towel figures each day.

Partner

10/10

Exceptional

23 Apr 2026

Rachelle

Everything about this hotel is delightful. There is no parking and the breakfast is pricey. The view, the room, the pool were lovely, I'll go back for sure.

8/10

Excellent

22 Apr 2026

Marianna

The staff were very helpful. I was disappointed that I couldn’t go into the ocean water due to the beach had protectors to prevent seaweed and water erosion.
The breakfast was offered for a fee and was very good. There was not a restaurant on the hotel premises. Playa Del Carmen did have many restaurants within walking distance but the ones I visited were very expensive, spending at least $70 on meals and drinks for myself per night meal. Many shopping stores nearby.
The hotel is very unique and beautifully designed with plants and the architecture was cool.
Bed & pillows very comfortable, great AC, beautiful pool.

Self

8/10

Excellent

20 Apr 2026

Raul

is ok good hotel

Partner

10/10

Exceptional

10 Apr 2026

Brian

This was our second time in Playa Del Carmen and we specifically chose to come back to Playa Palms. As of writing this 4/2026, there is a new manager that was not there when we were there in 2021. She is not good with customer service. She accused us of breaking the lock on the door and didn't allow another guest, who had just checked out that day, to use the restroom after check out. Despite this bad encounter with this woman, we still had a great time and will be back. Hopefully we won't see her. Carlos and the rest of the staff were great. I can't praise them enough, sooo friendly. The hotel is close to everything you may need. It's quiet and not overcrowded.

Family_with_children

10/10

Exceptional

10 Apr 2026

Cindy and James

Room was beautiful and comfortable. Staff was wonderful. Breakfast was nice. Wish the beach area was larger and extended into the ocean instead of the rocky area. Alfredo was extremely helpful in getting transportation, information, etc. A+++

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Joanna

For how affordable the hotel was. It was a great experience, great location, the staff really helpful and friendly

Friends

10/10

Exceptional

04 Apr 2026

Ursula

Very nice quiet hotel close to downtown and the ocean. The room was very clean, everything was in working order. The staff was very kind and helpful. I highly recommend this hotel. Thank you!

Family

4/10

Poor

03 Apr 2026

Abby

Room was outdated but ok. TO BE CLEAR THERE IS NO BEACH ACCESS. IT IS A SMALL SAND AREA AND BEACH CHAIRS IN FRONT OF FISHING BOATS. POOL IS COLD AND CANT BE USED AFTER 8PM. THERE IS NO PARKING AND IF YOU WANT TO PARK YOUR CAR THERE YOU HAVE TO PAY THE METER, IT DOES NOT ALLOW YOU TO PAY MORE THAN 6 HR AT A TIME AND IF YOU ADD MONEY IT DOES NOT EXTEND THE TIME IT STARTS OVER. THEY LOCKED MY WHEEL DESPITE PAYING TWICE AND IT IS VERY EXPENSIVE TO GET IT OFF. ALSO THE STAFF I BELIEVE TIPS OFF PARKING BECAUSE THEY ARE IN ON IT TOO. I WOULD HAVE MISSED MY FLIGHT WITH MY TWO KIDS IF IT WOULD HAVE HAPPENED A DAY LATER. IT TOOK UP MY WHOLE DAY JUST TO FIGURE OUT HOW TO GET THE WHEEL LOCK OFF. THERE IS AN APP BUT IT IS NOT AVAILABLE FOR ACTUAL USE UNLESS YOU HAVE A MEXICAN NUMBER AND EVEN THEN A MEXICAN NATIONAL TOLD ME IT DOESN'T WORK. BE WARNED ABOUT THE PLACE.

Family_with_children

4/10

Poor

31 Mar 2026

Mariana

Alfredo was awesome 💯 nice room and bed, love the products like shampoo and conditioner and soap and lotion. The room was nice we didn't need cleaning because I was cleaning my room every day. They were rude though not even asking if I needed anything. The food was ok continental breakfast we got tired of it. The milk was so disgusting. We got chilaquiles with over easy eggs, I went to the room to get something when I went back to eat they had taken my food. The offered to give me. Another chilaquiles but without the eggs I was so mad. The food wasn't good. The check out was horrible, and I asked for water they wanted to charge me for it. Some nice guy offered water to me and my daughter. I spoke to the manager she was so rude. It was no beach to swim in the hotel, the pool so small and water super cold. Next time I would rather to pay more money for a better place. Alfredo was awesome though very friendly, kind and professional.

Family_with_children

10/10

Exceptional

30 Mar 2026

Cecelia

the rooms where very clean and comfortable. great location for walking. parking is a bit of a hassle. no real beach access due to fishing boats and erosion.

Partner

10/10

Exceptional

29 Mar 2026

Craig

The rooms were super clean, quiet at night, great air conditioning, hot water with amazing water pressure, the toilets flushed well. You can’t find anything wrong with this property! It is amazing.

Self

10/10

Exceptional

27 Mar 2026

Ruben

The room was exceptionally clean. The staff was professional and friendly. We enjoyed the amazing oceanfront view.

Partner

8/10

Excellent

27 Mar 2026

Eric

Everything was great, except the wifi to slow for streaming.

Partner

10/10

Exceptional

24 Mar 2026

Jesse

Nice pool right outside my room

Family

8/10

Excellent

23 Mar 2026

Ruben

The staff were very friendly, personable and accommodating. The hotel was very unique in architecture and the landscaping was pretty. The location was close enough to walk to all the action but just far enough away for a peaceful stay.

Family

10/10

Exceptional

17 Mar 2026

Oriol

This may not be the place for everyone but it was Perfect for us. Beautiful room with a view of the Ocean. Beach front loungers and a view of the Sea. Not awimable but a walk to the main beach. Room was perfect and well kept. Food service available on the beachfront and breakfast for a small fee. Efficiency suite with fridge, 2 burner stove, microwave and coffee maker. Walking distance to everything we needed. A lovely stay with welcoming staff.

Partner

10/10

Exceptional

16 Mar 2026

Michael

This property was great. Great proximity to restaurants.

Family

8/10

Excellent

15 Mar 2026

Cheryl

Lovely, small boutique hotel. Close to everything. Staff were very helpful.
Something that surprised us, was only given two coffee pods for our four day stay. No complimentary tea. Otherwise, a pleasant stay.

Partner

6/10

Pleasant

14 Mar 2026

William

I think that the breakfast should be for free. I think that you should explain to people about how the 2nd floor is with the rooms and the beach area should be a better picture taking with that. Because having the boats in front Of what you're looking at all day is not what you see in the
Promotion pictures that you send one line

8/10

Excellent

12 Mar 2026

Sara

I LOVED this hotel once I moved to the 2nd floor.. Definitely worth the upgrade! The room, space, views, accommodations, and location to everything is great… however, that particular few blocks is kind of dark and secluded at night and there’s not really any type of access to a swimming beach from the hotel.. it’s about about a 4 minute walk to a nice beach..but I would definitely come back here! Staff was great! Gracias Alfredo!

10/10

Exceptional

12 Mar 2026

shelley d

We had a great one bedroom suite with a view of the ocean through the palms. Staff were pleasant and very helpful. A great stay, within walking distance to 5th Avenue and shopping. Fabulous pool, small beach with fantastic view of the ocean. Swimming beach nearby.

Family

8/10

Excellent

08 Mar 2026

Kerry

Staff are very helpful and friendly. Hotel is right on the beach. Hotel is far enough away from the night life so not much noise. This is not an all inclusive, you can order breakfast for $10 us cold meal or $15 us per person for a hot meal. The restaurant next door is very accommodating, you can order and they will bring it right to your room or beach , we used them several times, great food!

Family

10/10

Exceptional

07 Mar 2026

Lisa

Very nice little hotel with great staff. Everything was as described. It’s like a little oasis in the middle of bush Playa Del Carmen. My only complaint was that the pillows were hard and flat. I had to go buy myself a new one.

Partner

10/10

Exceptional

05 Mar 2026

William

The location for fish and the area 10, guy with the stash great reception

Self

10/10

Exceptional

05 Mar 2026

CHRISTOPHER

We had an incredible stay here! This beautiful little beach hotel really has everything but a bar (which you wouldn’t really want anyway with so many within 2 min walking distance). Our room was very clean, equipped with everything you’d expect from a more premium 4-star experience.

The staff were also amazing. Super friendly and helpful, they provided tons of recommendations for food and nightlife that we really enjoyed.

The room’s ocean and beach view was great, especially from the patio where they bring continental breakfast to the room each morning. On its own the breakfast is awesome but my wife and I split one of the entree options - 100% worth doing especially for the price.

All in all, we couldn’t be happier with the stay here. 5/5 across the board.

Partner

10/10

Exceptional

04 Mar 2026

Kristin

Room was great. Had everything we needed. The water jug with dispenser was a great touch. Location was very close to 5th ave..only a two minute walk. But far enough you don’t hear all the noise. Would stay here again

4/10

Poor

01 Mar 2026

Nina

The room was nice, and the staff is very friendly, but no beach at all. Instead, it was an opportunity to sit in front of stinky water covered with terrible seaweeds. Staff says beach corrosion began 5 years ago—no chance to get into the water at all.

Self

8/10

Excellent

01 Mar 2026

Karen

Friendly staff, great location, clean rooms. This was our second visit there we will be back.
They would’ve received excellent, except for our breakfast weren’t delivered correctly

10/10

Exceptional

28 Feb 2026

shari

Nice place to stay! Rooms were clean and staff was friendly. Breakfast was served to us every morning on out patio.it was lovely and very close to everything yet was very quiet.

Partner

10/10

Exceptional

26 Feb 2026

Amy

This hotel is beautiful, the staff is friendly and really nice, the space is charming, 1st class.
All the beaches in playa are not as good or as big as they used to be so the beach is tiny. Beach club next door is nice, friendly.
I would return. This is strickly no smoking.

10/10

Exceptional

22 Feb 2026

Charles

This was our second stay at Playa Palms. The room was excellent and clean. The staff is always great. Carlito at the door is a treasure.

Partner

8/10

Excellent

14 Feb 2026

Gary

Eveything was nice.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Donald

The manager and staff were excellent and friendly.

Partner

10/10

Exceptional

10 Feb 2026

Ellen

Love everything about this hotel. Beautiful, scenic, hammock on every patio, pool between rooms, layout of the room. Breakfast was really great, but make sure you order from the front desk the day before! It was a an easy walking distance to town.

Partner

8/10

Excellent

27 Jan 2026

Bendhiba

Rooms could use a bit more of love. Great staff and perfect location though.

Leisure Friends

10/10

Exceptional

26 Jan 2026

Daniel

Amazing hotel and staff was super! Especially Alex and Alfredo. They assisted us and went above and beyond. We hope to be back as it’s a gem of place in Playa Del Carmen!

Friends_and_family Family

8/10

Excellent

22 Jan 2026

Ashraf

Good value for the price. The beach is pretty much gone in the back. The Toilet in my room was broken had get front desk up to the room twice.

Leisure Self

8/10

Excellent

20 Jan 2026

Donald

Room was very clean and comfortable. Staff is very friendly.

Family

10/10

Exceptional

18 Jan 2026

Steven

It’s a beautiful view to wake up to every morning from our room! Our room is nicely furnished with two burners and a refrigerator/freezer and the right amount of dishes, silverware etc. Carlos and all staff are so welcoming and helpful! The beach has plenty of chairs with sun or shade. We have stayed here many times through the years and will return! Highly recommend!

Partner

8/10

Excellent

15 Jan 2026

James

Good

Business

10/10

Exceptional

14 Jan 2026

jorge

Un hotel pequeño, bonito en medio de la accion de playa del carmen, lo recomiendo

10/10

Exceptional

13 Jan 2026

Carlinn

Check in was extremely seemless. Breakfast was an additional cost but extremely refreshing. Our room was turned over every day, and our cleaning person did a wonderful job, even left us very cute animal theme towels on our bed. We had the Ocean Room 101. Super easy to get to and very quiet during this high season tourist time. Everyone was very friendly.
We had a rental car and it was easy to find parking before 10pm. After 10pm its a bit dicey due to all the clubs around the area. Dont worry you cannot hear the clubs at all.

Leisure Family

10/10

Exceptional

12 Jan 2026

Cinthya

I'm coming back to this place. The room had a decent size, nice bathroom that has that beachy, Mexican feel, the balcony view to the ocean was great and most balconies have a hammock. The staff was super friendly.
The hotel doesn't have private parking, zou would have to use the parameters but make sure to have coins. The app doesn't work and it won't take touch less card payment. If you get a ticket it isnt a big deal but it is annoying to deal with the process of payment. They lock your wheel and you can't move the car until you pay it.
Other than that , the hotel is beautiful, has a silence so tou can sleep and it is around the corner to the restaurants, clubs , etc.
Highly recommend

Leisure Partner

10/10

Exceptional

10 Jan 2026

Carol

The room was great. Clean. Plenty of hot water. View and balcony with the hammock were wonderful. It’s just sad to see how eroded the beach is now and how much algae there is. Great location. Very walkable. Staff friendly and helpful. Thank you. Would stay again.

10/10

Exceptional

10 Jan 2026

Laura

Everything about our little ocean front room was perfect for us. The room was cute and furnished with just enough for this chef to cook in the room and then relax with a movie. The restaurants nearby and on the beach were very good too. We ate a seafood platter right on our patio offsred to us by the place nwxt door. Room service! If you want to sit and stare at the ocean and hear the waves with some solitude this place is for you. Not a swimming beach necessarliy - you have to walk a little ways down, but the most beautiful picturesque scene and fishermen coming in with catches.The staff were very kind and helpful. This was our favorite little cove along our travels so far. Clean hotel, excellent location, everything you need to feel like a resort stay at a fraction of the cost.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Albert

Perfect place and very well maintained

Leisure Partner

10/10

Exceptional

09 Jan 2026

Paul

Small clean property with great staff and safe

Leisure Partner

10/10

Exceptional

07 Jan 2026

Mary

Kitchen was clean and well equipped. Beach was small and rocky but nice to sit and relax.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Tejaswini

Great hotel

Leisure Family

8/10

Excellent

02 Jan 2026

Jonathan

The resort was right in the middle of downtown Playa and allowed for easy access to everything you would want. The rooms were a little dated but nice. The only item I would comment on is a need for external pest control. There are a lot of ants in the sand and on the balcony making it hard to enjoy the outdoor space. Overall, a better than average experience as maid service was provided daily.

8/10

Excellent

28 Dec 2025

Albert

Was a nice rustic room waterfront but no beach, all the fishing boats are parked there

Leisure Partner

10/10

Exceptional

28 Dec 2025

Vanessa

Beach view stunning from the room!

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Kevin

This is my 3rd stay at the Playa Palms Beach Hotel. I love its boutique style, clean, ample sized rooms and its close proximity to the lively nightlife and restaurants but tucked away quietly on a \"very\" small beach. I also enjoyed having my daily breakfast, always delivered on time, on my private patio/balcony overlooking the ocean.

Leisure Self

10/10

Exceptional

26 Dec 2025

Leslie

Please give Freddie a huge bonus and raise. He is truly the best of the best.

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Gloria

The room as well as hotel common area kept very clean.
Staff were fantastic, very helpful. Fast wifi and good a/c
Overall very happy staying here
Would definitely stay again

Leisure Partner

10/10

Exceptional

24 Dec 2025

JENNIFER

Spotless great studio with a balcony providing amazing ocean views. Staff was fantastic, location was perfect, super close to 5th avenue but far enough away so sleep wasn’t disturbed. Small private beach with loungers and umbrellas. Will stay here again!

Leisure Self

10/10

Exceptional

22 Dec 2025

Maricella

Loved area to all shopping and attractions.

10/10

Exceptional

18 Dec 2025

Melisa

The staff are super lovely and the rooms are extremely clean. This is a special property that is a little older but quaint and special. It’s well-maintained and offers a quiet getaway from a very busy entertainment area. While on the property, you can barely tell

10/10

Exceptional

16 Dec 2025

Michael

Just far away enough from the nightlife where you can’t hear them, location can’t get much better

Leisure Partner

8/10

Excellent

15 Dec 2025

Sriharsha

Rooms are clean, good location to hangout near by. Parking needs to be figured out during day

Leisure Partner

8/10

Excellent

13 Dec 2025

Barbara

It was a small studio but had what was needed. Only thing missing was a towel bar by the kitchen sink for the tea towel. TV was not working but they got another one for us. My husband liked sitting at the beach and watching the fishing boats coming in with their catch.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Craig

There wasn’t anything that I didn’t love about this Hotel! After I reserved my stay I realized that the night clubs were just around the corner on 12th and thought it would be loud at night, but you could not hear them at all!! All the people that work there are super friendly and helpful! Alfredo greats you with a big smile and makes sure your stay is the best it can be! The water pressure is very strong and the water is hot! The rooms are beautiful with an amazing deck with table and 3 chairs and a hammock! This will be my go-to hotel when I go to Playa. It’s so close to amazing restaurants and pubs with live music. It’s right on the beach with beach chairs! This place is a gem!

10/10

Exceptional

02 Dec 2025

Narmina

I really liked the property it was close to main street in Playa del Carmen and still very quiet and peaceful.

Family

10/10

Exceptional

27 Nov 2025

Zanna

I’ve stayed at The Palms many times and it never disappoints. This boutique property is a gem. Staff is consistently friendly and attentive. Excellent location, EASY walk to \"all the things\" including 5th Avenue. All the rooms are great but I love falling asleep to the waves when staying in an ocean front room. Breakfast is always delivered on time and always delicious. My go-to spot for a relaxing stay-cation or romantic get-away.

6/10

Pleasant

10 Nov 2025

Saeed

The room condition was not good. The sink had problem, door was not getting locked. The beach side was occupied by the boats

6/10

Pleasant

10 Nov 2025

ariel

Staff great very helpful
Room condition there is a lot of flies no idea where they came from as we had the room close at all times.
The bed mattress is a hard one so don’t be looking for a comfy bed
Location and view is amazing

Leisure Partner