Casa Ticul

2/10

Poor

27 Mar 2025

Brian

Property has not been maintained. Had to switch rooms three times in three days. Very poor condition beds and furniture. Pools green and not maintained .
Breakfast NOT included. Friendly staff but didn't speak English. Do not book here. A shame, because it was wonderful nine years ago.

Leisure

6/10

Pleasant

01 Sep 2024

Jesus

Close to beach.
Poor pool maintenance.

Leisure Family

2/10

Poor

19 Aug 2024

Anthony

The pictures of the property are NOTHING like the real thing. The pictures are old and so is the hotel. Both pools were dirty and could only use one. There were no pool chairs and the place was basically falling apart

2/10

Poor

11 Aug 2024

Laurel

Felt very dangerous, unkept. Pool hasn’t been cleaned in ages. I left before the first night and am trying to get a refund.

Leisure Self

2/10

Poor

07 Aug 2024

Geronimo

Absolutely not happy not cleaned horrible rooms not safe pool
Dirty everything at that hotel
Was not cleaned

4/10

Poor

27 Jul 2024

Ben Ori

No hot water, no wifi

2/10

Poor

03 Jul 2024

Erick

Horrible

This place is horrible, smells disgusting and rooms and facilities is nothing compared to the pictures online.

Friends_and_family Family

2/10

Poor

10 May 2024

Hector

Well I got to the hotel, wasn’t expecting much since it’s a small boutique hotel, just to rest really. Unfortunately the AC was damaged, I have the pictures and in the morning the WC was flooding the bathroom and room, I slipped but managed to catch myself before severely hurting myself. Please check your rooms properly before.

Leisure Self

2/10

Poor

27 Mar 2024

Esperanza

I don’t like nothin

10/10

Exceptional

01 Mar 2024

Barry

Very nice hotel in a great location. Very helpful and courteous staff. Highly recommend!

Leisure

2/10

Poor

29 Feb 2024

Laura

Disgusting

I checked in, and was given room #1. There was mold throughout the entire room which it also smelled moldy and mildewy. I informed the front desk and asked for a refund. I was shown a different room (room #11) which upon first sight, looked presentable. Over the course of my 5 day stay, the showered sprayed water over the door, down the wall, all over the floor so I had a flood in the bathroom. The a/c worked for about the first 15 minutes it was running, then turned to warmer air. It leaked all over the floor as well. No hot water in shower but there was in the sink. When using the sink, I could not get the facet to turn off so I eventually gave up and tried again later. I was successful the 2nd time. Just too much going on! This property needs a major haul!

Self

2/10

Poor

28 Feb 2024

Evelia

This property is a complete health hazard. The pictures listed are deceptive and from over 10 years ago. DO NOT stay at this hotel. Just to name a few things that I witnessed first hand.
-Filthy mattress with body fluids, mold, stains etc. in my room and older mattresses scattered in hallways around the hotel. (Yes you read that correctly)
-Broken staircases with cement buckets holding them together.
-cracked walls and ceilings with holes.
-Filthy towels and bed sheets with bodily fluid, blood stains and mold.
-old filthy dated smelly furniture
-no hot water
-filthy green pool
-filthy bathrooms with cracked walls and broken doors.

I can honestly go on and on. I booked a 5 night stay and left after one night. Reason I stayed was because I arrived in the late evening and wasn’t able to book another night elsewhere.

This place is disgusting to say the least and the owners don’t seem to care. My family and I stayed here over 10 years ago and it was a beautiful boutique then. Unless you are comfortable living in filth, stay away.

Business_and_leisure Family

4/10

Poor

24 Feb 2024

Martha

Just the location was very good other than that very old and not good ,very noisy.

Leisure Family

2/10

Poor

21 Feb 2024

Rafael

The only convince is the location. Other than that bad service . So dirty rooms. The check in delays to much. Not hot water in the restrooms.
Pool whit moll. In general this place is dirty over all.
I will never recommend. To any one.

Leisure Family

8/10

Excellent

21 Feb 2024

ADRIANA

The TV didn't work, the restroom had a bad smell.

Leisure Family

4/10

Poor

06 Feb 2024

Douglas

Staff and location nice. Property falling apart, and they dont care. Asked to fix hanging broken lamp first day (just needed a screwdriver!!) sink leaked all over floor. Prepaid 5 days. Wish I had not..

Leisure Self

8/10

Excellent

17 Jan 2024

Craig

Hit the mark

We needed a room for one night and this worked perfectly. Our requirements were a good bed and AC and fairly quiet. Met all 3 objectives perfectly. Staff were friendly and helpful.

Partner

4/10

Poor

15 Jan 2024

Verified traveler

Tired Hotel

Its ok for a cheap night, but the infrastructure is very worn out. Needs a major upgrade. The area is very noisy untill about midnight.

Self

4/10

Poor

10 Jan 2024

Hugix

Muy descuidado todo. No cuenta con agua caliente y en nuestra estancia no hubo wifi ni TV. En las fotos ofrece un desayuno más completo. Solo es un reducido plato de fruta y café.
En general no recomiendo

Business_and_leisure Partner

6/10

Pleasant

28 Dec 2023

TRANG

It’s a like a used Lamborghini

This hotel has some good designs but had seen better days. The hotel is on fifth Avenue across from the Coffee café. This is prime real estate and it’s a great place for people watching. it’s close to many restaurants and bars. The hotel is well-designed when it was built in the early 90s but management has failed to upkeep the facility. For example, there are three pools but only one works. There is missing wood on the banisters. The cable suspended shelving are broken and the wood that the shelves are made from peeling the stone basin has stains there is not enough towels and no comforter Continental breakfast was a nice touch in the view from the breakfast room is good. The noise level from the drunks in the hotel and on the street made it difficult to sleep.

Self

6/10

Pleasant

12 Dec 2023

Vonshae

Nice place to to stay with a good staff with walking distance of the beach. They have street parking so and a street parking on Sundays.

10/10

Exceptional

03 Dec 2023

Paul

.

Business_and_leisure Self

4/10

Poor

13 Nov 2023

Sandra

Loved location but the bathroom was dirty, had contaminated water and the jacuzzi was not worth it as it was dirty too.

Leisure Friends

2/10

Poor

07 Oct 2023

Louis

The hotel was already closed in business when we arrived there - obviously they did not notify expedia about their closure and we had to pay higher price to stay in a poor condition hotel nearby ... also causing the shuttle bus driver to get a parking ticket (which we had to reimburse for ticket & time & extra service) ...

Partner

10/10

Exceptional

24 Aug 2023

steven

Very nice stay

Leisure Self

2/10

Poor

08 Jul 2023

Blanca Elizabeth Alejo

Service ,terrible, dirty and no parking lot for people with car, and the food terrible , and not enough

Leisure Family

6/10

Pleasant

14 Jun 2023

Barbara

The location is great. I suggest to improve maintenance of the common areas and more attention to the bathrooms. The staff is pretty friendly.

Leisure Self

4/10

Poor

30 Apr 2023

Kimiko

No refrigerator, no hair dryer no restaurant at this hotel they provide breakfast 10min walk restaurant.
Staff does not understand American English.

Leisure Self

4/10

Poor

10 Apr 2023

ADRIANA

The property is in poor condition, the room was cleaned every day but no towels changed. I was there for 5 days not even once my towels was replaced. I did requested, but was not received.
Only the location is good in this place.

Leisure Family

4/10

Poor

10 Apr 2023

Shimon

Rooms ok but shower not clean and don’t have a pressure and gif water take like 7 minutes to get to the shower.
Very poor maintenance

Leisure Family

2/10

Poor

09 Apr 2023

Ben

Everything
You get towel only after 3 days
There is no pressure you cant get a shower
Smells bad
Old faucet with dirty on it
Its not a hotel
Its a. Escape room
I do not recommend this hotel
The employee not help nothing

Leisure Family

10/10

Exceptional

17 Mar 2023

Monica

Na

6/10

Pleasant

16 Mar 2023

William

Basic hostel-like hotel situated on the busy tourist walking street, 5th Avenue. No elevator. Close to everything.

Leisure Self

6/10

Pleasant

12 Mar 2023

Elisabeth

Serious maintenance let down everywhere you look. The cleaning ladies and breakfast staff are great!

Business_and_leisure Self

4/10

Poor

05 Mar 2023

William

No elevator, no blanket for the bed, no bedside lights, property looked worn down. Needs to close and renovate.

Leisure Self

2/10

Poor

17 Feb 2023

Jorge

Basically, this hotel contradicted all of its positive reviews.

The shower had MOLD in and around the space, there was absolutely zero hand soap so we had to buy basic hygienic items at a liquor store, and the \"continental\" breakfast was a huge joke - Each day, you were strictly given 2 scrambled eggs, 2 slices of white bread, a small pre-made coffee and a glass of orange juice. Very misleading and \"continental\" should be removed from the list of amenities it provides online. It's just a small, basic pre-made breakfast.

The only thing that was likable about this hotel was the location. Right in the heart of downtown, so restaurants and other sights are mostly walking distance.

Overall, we stayed at 3 hotels during our visit to Cancun, and easily this was the most grotesque hotel we've stayed at...ever. We let front desk staff know of this feedback, and they absolutely agreed, however, it's widely known that management is the issue for why the quality of everything reeks here. Avoid at all costs.

Leisure Partner

6/10

Pleasant

08 Feb 2023

Hector manuel Alvarado

The location is great. Although you're in the 5th ave. If you have your windows closed you dont hear noises. The cleaning is good, blanquets policies are weird, also the places is not maintained constantly so dont expect to much0

2/10

Poor

30 Dec 2022

Virginia

I’m not one to complain, but this time, I have to. We stayed for one night due to flight changes. But when our group arrived we only had one room due to a pipe leak and not two.We were moved to another place down the street that was discussing and had bed bugs when we checked. My husband and I went back to our friends room and stayed on there double bed with them. You can only imagine the sleep we had. These rooms were booked long before our arrival. We were travelling for 16 hours and arrived to this mess at 2:30 am. Not to mention how none of us showered when got up because the room was dirty and smelt like mould and musty. Will never stay there again!

Leisure Friends

8/10

Excellent

17 Dec 2022

Matthew

Easy access to 5th Avenue shopping and restaurants. The hotel is a bit run-down, but the hotel staff was warm and helpful. No blankets on the beds was a bit of a surprise. Only a sheet. The breakfast was cooked to order in a fun setting.

Leisure Family

4/10

Poor

19 Nov 2022

Carlos

No hot water some times no water at all bad wifi cable doesn’t work, I’m general the whole building needs a renewal.

Leisure Self

10/10

Exceptional

31 Oct 2022

Arthur

Wonderful Boutique Hotel near 38th Street and 5th Avenue. From here you can walk all over Playa del Carmen. Very friendly staff and beautiful surroundings. Big rooms, modern and very clean!

Leisure Self

10/10

Exceptional

12 Oct 2022

Maritza

Gracias por la hospitalidad, en particular a Julián que se porto muy bien el chico.


Thank you for the hospitality right in front of the action. Your door step is la Quinta Ave which was convenient and made everything accessible

Leisure Family

8/10

Excellent

18 Sep 2022

Oumary

The location they clean the rooms everyday

6/10

Pleasant

06 Sep 2022

Richard

Very good value but just a bed to sleep in. The staff was very friendly and accomidating. The property can use updating but for the $$ it was fine.

Leisure Partner

2/10

Poor

05 Sep 2022

Artem

This place is one of the worst in PDC

Business_and_leisure Self

8/10

Excellent

13 Aug 2022

Marisol

We stayed here from August the 4th - 6th. The place is very affordable if you want to be within walking distance from the beach, food/restaurants, night life. We were on the highest room with ton of luggage and no elevators so that was kind of difficult but nothing my son and I could not manage. Breakfast was delicious and so affordable. This is no 4-5 star hotel but it is kind of cool in its own way (plenty of stairs) and the staff was AMAZING!! They went above and beyond in making us feel comfortable and cleaned (swept/mopped) every day, made our beds. Big shower with double rainfall shower heads so two of us could shower at once. Not the most water pressure but manageable. For a small hotel it still had a nice pool! Great Job yo the whole staff! We were gone most day on excursions and what not but this was perfect for the first few nights of our stay based on our itinerary…no point in paying $500/night at a resort that you aren’t going to enjoy the all inclusive amenities. We did eventually go to an all inclusive resort the second half of our trip but I would definitely stay here again and recommend if you are on a budget.

Leisure Family_with_children

10/10

Exceptional

04 Aug 2022

Alan

Buena ubicación, no son las mejores condiciones de la habitacion, pero vale calidad y precio

Leisure Family_with_children

10/10

Exceptional

31 Jul 2022

Patricia

Rooms were very comfortable and the breakfast included in the reservation was delicious. Staff is very friendly and accomodating. One caveat for those people with limited mobility would be that the stairs are a challenge and there is no elevator.

Leisure Partner

10/10

Exceptional

25 Jul 2022

Rudolph P

Everything was well presented

Business Self

8/10

Excellent

25 Jul 2022

Froylan

Small but very attentive staff and make you feel and home
Property needs some upgrades but overall good for the price
I would gladly recommend this property to friends and family

Leisure Family

4/10

Poor

21 Jul 2022

Shaun

The staff here were very nice, cleaned well, took care of what was needed. However, I could only get Wifi and phone service outside most of the time. My room's AC was blowing out only warm air, and the room is full of mold. Mold was growing on my bags and my stuff. I got disinfectant spray and wiped it all off but the fact is, I'm going to have to replace a lot of my things now as a result of staying there. I'm a full-time traveler on a budget and it's gonna cost me hundreds of dollars to replace the moldy items. In addition, my sinuses flared up as a result. I don't think changing rooms would have helped much. They were quick to come in and clean and repaint the walls but as I was leaving, you can see the mold coming back. And I even needed a fan to keep the room cool.
Again, the staff are ALL amazing! Amazingly friendly and helpful. I just wouldn't stay at this hotel again.

Leisure Self

4/10

Poor

23 Jun 2022

Steven

Good location but the hotel is in a very bad shaped, everyday they were doing construction, and housekeepers are way too loud and dont care about whos resting or not.

Business_and_leisure Self

8/10

Excellent

21 Jun 2022

Juanita Correa

Staff was very welcoming and nice . Hotel located right outside 5th Avenue plenty to do .

Family

6/10

Pleasant

04 Jun 2022

Michail

The staff are friendly but the property is in dire need of maintenance, as a lot of things are broken, not working properly, or missing entirely from the hotel rooms.

Leisure Self

8/10

Excellent

28 May 2022

Christopher William

Nice enough place to stay. Little outdated, but the staff make up for it. Very friendly.

Leisure Self

2/10

Poor

12 May 2022

Margarita

This place is a nightmare on Elm Street. First of all, the amenities listed for this place are either non-existent or not even close to the description. The place is cheap and you get what you get for your $50/night. Or I'd say you don't get. We checked into this place on April 17th. I paid the full price for 10 days of stay. We were sure that we'd get all that was advertised on Expedia. However, they first told us the cleaning person will be changing sheets and towels every 3 days, then we got into our room, it looked ok, the bed was nice and had an elephant made of the towels, it also had a very old and cracked standing mirror, horrible shower head (looked like a sprinkler rather than a normal shower), and it had no internet. The internet part was crucial for me and my daughter as I had to work remotely and she had to attend her classes online (both in USA). I told the manager, Leo, about the internet, he tried to fix it, it worked for a bit and then died. I went back to him, he said he'd stop by later that night to fix it but he never did. Next morning when I had to log into the system at work and my daughter into her school system we had no internet at all. With lots of fights on the phone with Leo,front desk & Expedia I finally managed to get my money back by applying my paid funds towards a new place. This hotel is a FRAUD. I threatened them by cancelling my card to get my money back! Horrible place, don't ever book it!! You will hate everything about it! Breakfast too!

Business_and_leisure Family

10/10

Exceptional

04 Apr 2022

Benjamin

We had a a really great experience staying here. The location is amazing, two minute walk from the beach and right on 5th avenue, where there’s a ton of cool restaurants, bars, and clubs. It was just far enough away from where it gets really noisy on 5th, providing a really quiet and peaceful place to sleep. AC was great, bed was really comfortable, the housekeepers and staff were so friendly. Complimentary breakfast and coffee was great. The pool was awesome. Really everything you get here for the price is amazing. We stayed here for 7 nights and would definitely stay here again. Thanks Casa Ticul!

Leisure Partner

8/10

Excellent

14 Feb 2022

Chris

Great location and great price.

I always try to stay in boutique hotels. This is definetly one of them. Decent. Great location, great price. It would have been nice to have a patio, however not needed. Everyplace has its pros and cons. Overall a great place for the price. Not the cleanest but acceptable for the price.

Partner

10/10

Exceptional

09 Feb 2022

Leo

Very nice staff.

Leisure Friends

10/10

Exceptional

05 Feb 2022

Juan

Excellemt location, clean

Leisure Family

6/10

Pleasant

18 Jan 2022

Jose

Location was great. The hotel was ok

Leisure Family

6/10

Pleasant

17 Jan 2022

Teri

This hotel was an ok place to spend a night in playa del Carmen. Pool was clean and the room was too. Nice shower pressure with hot water.

Leisure Partner

8/10

Excellent

23 Dec 2021

Joshua

Nice little hotel. Close to the beach and right off 5th Ave.

Leisure Self

6/10

Pleasant

21 Nov 2021

Audrey

Well situated, 38th street has the best restaurants.
The builiding is dark, humid and old.
Rooms are beautiful but third floor is way too far especially if you have a lot of luggages. Ok for one night

Leisure Family

8/10

Excellent

28 Sep 2021

Verified traveler

Good stay near pretty beach

Good stay to be near the beautiful beach and restaurants to eat and hangout...The xoxo and 7-11 store is close by to get water and drinks...city bike is near by to use to get around...right on 5th ave...and no noises at night to get good sleep.

Self

2/10

Poor

31 Aug 2021

Hector

I like this Hotel because it is located on fifth Ave.
Nice people but the condition of the hotel are a desastre.

Business_and_leisure Partner

4/10

Poor

04 Aug 2021

Verified traveler

Bastante descuidada y sucia durante me estancia en cuarto 1 está la escalera y todo el día y noche es mucho ruido. En el local contiguo al hotel lo están remodelándolo y desde las 3 pm hasta las 10.30 de la noche era ruido continuo, fui a recepción y el joven encargado dijo que no podía hacer nada yo personalmente fui y les pregunté que a qué hora dejaban de trabajar y dijeron que no sabían fui a buscar un policía y hablo con ellos y sólo así dejaron de hacer ruido total un día sin descanso

Leisure Family

2/10

Poor

22 Jul 2021

Verified traveler

STAFF WAS EXTREMELY FRIENDLY AND VERY NICE MGR. SUPER NICE. I HAD BEEN AT THIS PROPERTY TWICE BEFORE INTHE PAST FEW YEARS AND IT WAS VERY GOOD. NOW THE PROPERTY HAS WATER LEAKS IN THE ROOMS BECAUSE OF THE A/C, BATHROOM FAUCETS LEAK BY BASIN, WATER SPLATTER BY CLOGGED SHOWER HEAD, MAIN SWIMMING POOL HAS NO LADDER TO GET IN OR OUT, WOODEN POOL DECK ROOTED OUT WITH SPLINTERS, STAIRWAY TO UPPER DINNING AREA BROKEN.. IN MY OPINION THIS PLACE SHOULD CLOSED DUE TO MANY CODE VIOLATIONS AND LOCK OF PROPERTY MAINTENANCE BY OWNERS.

Leisure Family

8/10

Excellent

29 Jun 2021

Verified traveler

This place is ok to stay for a night or two. I couldn’t recommend for a long stay. It’s cheap and it’s a great location but it’s not your greatest hotel.

Leisure Family

4/10

Poor

04 Jun 2021

Jacinto

Room /wifi

They hotel it’s a beautiful small hotel . But the rooms they need to be improving specially at liners and towels are to old and the housekeeping for one reason never clean my bathroom . And the wifi was extremely slow but otherwise the hotel it’s a great location

Self

8/10

Excellent

19 May 2021

Daniel

Very close to the beach and right at 5ta Avenida

Partner

10/10

Exceptional

04 May 2021

Philip

Great value. Nice shower! Great friendly staff. Lighting in the room could be improved. Would stay again for a short stay.

Partner

4/10

Poor

16 Dec 2020

Verified traveler

The staff was super friendly and nice at all times however, it was inappropriate that the staff were discussing work issues with the manager right outside my door. The wifi was a big deal, there’s no working wifi in the whole building. Mjm

6/10

Pleasant

15 Dec 2020

David

The water pressure was horrible. He said the building is old and the construction next-door was to blame. The construction next-door last until 9 PM seven days a week. The staff was very friendly

Leisure Family

8/10

Excellent

25 Nov 2020

RodrigoM.

AC was pretty bad, beds sidnt have proper sheets and the breakfast was not ready on time. Nicely located and nice hotel in general.

Business_and_leisure Self

6/10

Pleasant

20 Oct 2020

Raymond

Excellent location, inaccurate room amenities

Overall, this place was pretty nice. Location was great, if you wanted to right on the main walking street, La Quinta, and super close to lots of restaurants, the beach, etc. It was rather quiet. Stayed during Hurricane Delta, and felt quite secure.

Not sure how loud it might be when bars and clubs re-open, but for my stay, it was quiet and comfortable.

Major problem was that descriptions for the rooms were not accurate -- I had been looking forward to be able to do some cooking, but no kitchenette in the standard room.

Also, the checkin process took longer than any hotel I have ever stayed at, easily over a half hour. The staff was quite friendly and capable. Enjoyed my stay.

Self

10/10

Exceptional

11 Oct 2020

Nena

El hostal Ticui es un lugar muy agradable con personal muy cordial. Se los recomiendo.

Friends_and_family Family

6/10

Pleasant

30 Sep 2020

Verified traveler

The location can’t be beat, the employees are very friendly. That being said, it is not the place for people that are older and have some mobility problems. Two flights of stairs was not good for us.

Leisure Family

2/10

Poor

24 Sep 2020

leydi

they don't have parking and since la quinta avenida which is the street in front is closed off for pedestrians only, you have to block a block or more away and carry your luggage to the hotel! no elevators so good luck carrying all those suitcases up the stars. they don't answer their phones. oh and the pool looks nothing like those pictures! i was very disappointed- shower was gross- but room was cute and outside shower was a nice touch but i would never stay there again

Leisure Family

10/10

Exceptional

30 Aug 2020

Francisco

It was amazing beautiful place with 3 pools and a restaurant near the beach and around everything and the staff was great..!! Thanks to Miguel,Giovanni,Elizabeth y Valeria..looking forward to go back again ❤️

Friends_and_family Family

6/10

Pleasant

21 Aug 2020

Ryan

The staff was nice and friendly. The hotel is nice and the pool is quaint. Hotel is well situated near the more quiet end of the pedestrial zone which was a plus. The room I was in was near the staircase and close to the pool so I heard lots of people coming and going; you could hear other doors opening and closing. It wasn't a problem until late at night when guest would come in from restaurants and bars talking loudly and going for late night swims (the pool was supposed to close at 10pm). I told the staff and they handled it well.

The reason I cut my stay short here was because the internet is the worst I've ever experienced at a hotel. I would not recommend staying here if you need a reliable and steady internet connection, especially if you work remotely.

Business_and_leisure Self

2/10

Poor

07 Mar 2020

Pini

I booked a room for 7 night with outdoor jacuzzi that didn’t work for four nights, the night we arrived no hot water in the shower, the way the run this (hotel) more like a hostel

Leisure Partner

2/10

Poor

31 Dec 2019

Sheena

Once great, now awful

This place is nothing as advertised. The staff working there are kind and helpful but the building is in terrible repair, the breakfast area is closed, half the hotel is closed including 2 pools. Air conditioners leak all over the floor, the wifi works less than half the time, the plumming gets blocked, and the shower is usually cold. The people who own this place are taking awful care of it.

Partner

10/10

Exceptional

16 Aug 2019

Verified traveler

Nice location, niche hotel with 2 pools and good air conditioning. Staff was extremely helpful and considerate.

Leisure Friends

10/10

Exceptional

10 Jul 2019

Amanda

Great stay in Playa Del Carmen!

We had a great time at Casa Ticul! The location was excellent and pretty central to all major attractions. I’d have to say the best part of Casa Ticul was the front desk staff; they were absolutely wonderful! They all made sure we had a great time and constantly recommended restaurants and activities as well as booking those activities for us. Thank you so much, Joanna, Luis, Natalie, and Bryan!!

Partner

10/10

Exceptional

18 May 2019

Verified traveler

Everything !!!! Did I mention Everything!! The staff was courteous in every way possible!!!Attentive one of the staff even assist me with my luggage!! I will return to this magnificent hotel.

Leisure Self

8/10

Excellent

29 Apr 2019

Verified traveler

Great location as well as great staff! Casa Ticul is a great affordable place to stay in Playa!

Leisure

10/10

Exceptional

19 Apr 2019

Verified traveler

The people/ staff are wonderful nice location on the quiet side for 5th ave it was perfect for me

Leisure

6/10

Pleasant

16 Feb 2019

Verified traveler

Very noisy, cold pool, 3 days oit of 4 no hot water, good lovation.

Leisure Partner

6/10

Pleasant

09 Jan 2019

Verified traveler

Small hotel. Pool is in centre with no sunlight. Restaurant not open upstairs. Room was clean and nice. Book here only if you want a comfy place to sleep. Staff were nice but super strict onthe 3pm check in. (We were changing hotels and had to wait 4 hours..a koox hotel at that)

6/10

Pleasant

15 Dec 2018

Earl

Room and Breakfast Not as Expected

Not our first visit. Had carefully explained our room preference, and called Koox to confirm since no one at the front desk spoke English either time I called Casa Ticul. Koox confirmed our room selection both my reply via Hotels.com and phone, but when we arrived, it was occupied, leaving us with a much less desirable location. On our prior visits, breakfast was being served on the roof, but this trip, we were told it would not be available until towards the end of our stay. Those two features were what had driven us back to Ticul to begin with, so it was a major disappointment. After two days trying to get a meeting with the manager, he finally did make contact with us late the 2nd afternoon. In the end, we wound up at Le Reve for the remainder of our vacation.

Partner

10/10

Exceptional

10 Sep 2018

Heidi

Love this place

Our third time staying here, always excellent service, in a nice, quiet part of 5thavenue!

Partner

10/10

Exceptional

30 Jun 2018

D

Nice hotel. The staff is friendly.

Excellent. Good people. The hotel is in good place.

10/10

Exceptional

29 May 2018

Tim&Marisol

The room is great on a budget. great location right on 5th ave the main street in Playa del Carmen. Would stay here again when we come back.

10/10

Exceptional

19 Apr 2018

Anibal

Cozy place

Cozy very clean and near restaurants and shops

Partner

8/10

Excellent

02 Apr 2018

Rosie

Nice place.

Nice hotel for a short stay. The pool is very small but the Staff is great.

10/10

Exceptional

29 Mar 2018

Verified traveler

Fantastic first time at Casa Ticul

Excellent value for the price. Wonderful location close to restaurants and the beach. Day passes included to Martina’s beach club were great. Room was spacious and clean. The hotel staff were extremely friendly and helpful. David and the rest of the reception staff were fantastic. The only downside was that the restaurant is currently closed due to a construction project of another hotel. When I had booked this hotel we did choose it over another hotel as it stated breakfast was included. I would stay here again and recommend it highly.

Partner

8/10

Excellent

19 Mar 2018

Verified traveler

Great Location with very accommodating and friendly staff. Hotel is a bit tired and still involved in the construction of the new \"Hotel Apartments\" going on but a worthy experience none the less.

10/10

Exceptional

14 Mar 2018

Michael

Nice Location

Hotel was right on 5th avenue and was close to everything

10/10

Exceptional

13 Mar 2018

Karin & Richard

Only stayed one night but really good hotel. Right at the end of 5 th Avenue and no noice whatsoever. Bed was really comfy so would happy recommend to stay in Playa Del Carmen