Name: The Yucatan Playa del Carmen Tapestry Collection
Address: Avenida 1 Norte, entre 30 y 32, Playa Del Carmen, 77710, MX

10/10

Exceptional

20 May 2026

Kimorah

Housekeeping staff were nice and efficient, in the heart of Playa del Carmen so very easy to get around/go to restaurants. Staff like Fernando were so helpful and patient, made our experience smoother and easier.

Friends

6/10

Pleasant

20 Mar 2026

Mohsen

Good hotel, little old and can benefit from adding amenities.

10/10

Exceptional

16 Mar 2026

Sarah

The hotel

Friends

10/10

Exceptional

14 Mar 2026

Nhan

Great place and staff! Right on Avenida 5th where everything is at

10/10

Exceptional

11 Mar 2026

Curby

Rooftop pool and lounge area is beautiful. Uncrowded. Most comfortable day beds ever.

Partner

10/10

Exceptional

10 Mar 2026

Michael

All good.

8/10

Excellent

05 Mar 2026

Michael

All good, hotel needs minor TLC, nothing major.

Partner

8/10

Excellent

28 Feb 2026

Jason

Very clean room, staff were very helpful.
Was not expecting to pay and extra 700mx at the hotel.
our room was facing the main street so we did get loud music until midnight, we were so tired each day did didn't really concern us but would ask for another room on the other side next time

Partner

8/10

Excellent

22 Feb 2026

Ken

Rooms are huge and rain fall shower was amazing. Hotel is showing it’s age. Service was amazing. Breakfast included was worth it. Side door of hotel opens directly on Aviendo 5. Taxi ride from ADO tourists Bus Station is 10 to 15 minutes.

Self

8/10

Excellent

08 Feb 2026

Jordan

Pretty good. Things in the room were damaged but staff was nice

Leisure Partner

10/10

Exceptional

07 Feb 2026

Lonnie

Great

Business

8/10

Excellent

05 Feb 2026

MARC

Room and hotel staff very nice and good service
Room was near elevator so we were awaken by people talking while elevator waiting
Other than that great location would stay again

10/10

Exceptional

01 Feb 2026

Erick

Im not gonna nitpick. Overall my 4 night stay was excellent. Staff was polite and courteous, the coffee in the lobby was good, room was clean, and the breakfast was good. Really close to a 7Eleven and OXXO, 5 minute walk to a beautiful beach. I would stay there again if I return. I didn’t use the pool upstairs so can’t review that. The bad; it might be a bit noisy at night with people walking the shutting their room doors and being close to a lively street.

Leisure Partner

2/10

Poor

30 Jan 2026

JOHN

In spite of my holding a \"Pay at Check-In\" reservation, they cancelled my 5 days the day BEFORE I arrived, and then lied that it was due to my faulty American Express card (American Express verifies this was a lie). They simply wanted to make more money on our room and didn't care that we were left scrambling to find somewhere else to stay. (They refused to take my Amex card when i confronted them and they refused to return our room). They also lied to Travelocity about it btw.

Leisure Partner

2/10

Poor

29 Jan 2026

Gene

Staff, Room, Amenities

Business_and_leisure Self

10/10

Exceptional

27 Jan 2026

lesly

Yes! Loved the service there!

Leisure Partner

4/10

Poor

20 Jan 2026

Rogelio

I am giving a bad review because unfortunately, there is a bar named Ah Puch within the hotel building. This bar is supposed to be open until 2-3am, not the case they play really loud music until 6-7am. I went to the lobby on two occassions to bring this issu le because I was not able to sleep the entire time I was there. Was told I would be moved to another room but that did not happen. Again I feel the hotel may not have control over the bar’s really loud music but guests should be moved from that side of the hotel.

Leisure Self

10/10

Exceptional

19 Jan 2026

Kimberly

The staff was very kind and the rooms were well kept. Overall a great experience.

8/10

Excellent

17 Jan 2026

James

It was a good hotel and would stay here again.

Family

6/10

Pleasant

08 Jan 2026

Olena

The room was clean but there is now kettle or decent coffee maker. Also, overall it requires some renovation. I was asked to pay sanitation tax on my check in and wasn’t informed in advance about this additional expense

Leisure Self

6/10

Pleasant

05 Jan 2026

YIN YIN

Staff were friendly, and the room was clean. However, we encountered a couple of plumbing issues during our stay.

Leisure Partner

8/10

Excellent

01 Jan 2026

James Edward

Great location, clean, nice rooftop pool, friendly staff and good value for the money. Overall, hotel a bit rundown - needs a refresh. Ripped sofa, tired decor and noisy A/C.

Leisure Self

6/10

Pleasant

19 Dec 2025

Mariana

El staff es muy amable, la ubicación es muy buena solo que el área obviamente está muy concurrida y hay mucho ruido

Leisure Family

8/10

Excellent

23 Nov 2025

Biancka

Room was good but I would expect a little more for a hotel that describes their rooms as modern luxury.
Great location. Very walkable.

8/10

Excellent

20 Oct 2025

Jonathan

We stayed at this hotel for 10 days and really enjoyed our experience. From the moment we arrived the staff were incredibly welcoming, friendly and always happy to help. Their customer service truly stood out and nothing was ever too much trouble. We had to move rooms a few times due to rooms not being up to standard but the team handled it quickly and made sure we were completely satisfied in the end.

One of the highlights of our stay was the breakfast. It was excellent every morning, fresh, delicious and with plenty of choice. It was also much cheaper than most other places in the area which made it even better value. Whether we wanted something light or a hearty start to the day, the quality and freshness were always impressive.

Although it rained quite a lot during our time there, the comfort of the hotel and the kindness of the staff more than made up for the weather. Everyone went above and beyond to make our stay enjoyable and stress free. By the end of our trip we felt really well looked after and grateful for their hospitality.

Overall we had a lovely stay and would happily return. Great staff, comfortable rooms, an excellent breakfast and very good value for money. A wonderful place to stay, even if the weather doesn’t cooperate.

Partner

8/10

Excellent

14 Oct 2025

Richard

The positive was amazing price for a large clean room. The negative was nagging problems. safe didn't work and had to call twice. toilet was fragile. toilet tissue we found out the hard way had to be put in trash to avoid clogging, which happened once. not able to charge our breakfast to the room was inconvenient. water was not replenished. towels for pool require a card presented to front desk which have to be returned. the beach area was average but you have to pay to use bathrooms or rent furniture and it was crowded. meh.... other positives include a wonderful infiniti pool. great restaurants and shops nearby. i bought some nice things at a good price if you can haggle. I had great massages for 75% less than usa prices. Exchanging for mexican money didn't seem like you got a very good deal. All in all my opinion a 4 star hotel, not 5 but still a great value if you can put up with minor inconveniences. ac worked well. noise outside could be annoying unless you are at the all night partying. The resort was pretty empty but didn't even ask me if i wanted an upgraded room.

Partner

6/10

Pleasant

25 Sep 2025

cindy

I stayed in the king room with the hot tub on the deck. I was told not to fill it myself and that i would need to call a staff member to fill it for me. So I waited with the maintenance guy sitting on my balcony for 30 mins. Not 2 hours later , it was empty. They filled it a second time with cold water. Room was cleaned nicely except for the last day. Wifi worked well. Tv in bedroom did not work. Restaurant had only one waiter for all the tables. I honestly felt bad for him trying to take care of all those people. For the cost, I won't stay here again.

Business_and_leisure Self

10/10

Exceptional

17 Sep 2025

jessica

I LOVED THIS HOTEL THE CLOSENESS OF ALL RESTAURANTS,WALKABILITY TO THE MALL AND THE STRIP AND THE BEACH . IT WAS WORTH IT IF YOU WANT TO STAY CLOSE TO YOUR HOTEL AND JUST WALK TO EAT AT GREAT RESTAURANTS NEARBY NO UBER REQUIRED AND THE AREA IS SAFE.

Business_and_leisure Family

10/10

Exceptional

17 Sep 2025

Troy

Great stay

Leisure

10/10

Exceptional

20 Aug 2025

Laura

The rooftop pool is gorgeous!

Partner

10/10

Exceptional

03 Aug 2025

Andres

Amazing stay close to everything beautiful rooftop pool

6/10

Pleasant

28 Jul 2025

jose

Need backup generator.

Place was under new ownership and it showed a bit.
Parts of the building were not accessible.
Building lost power due to a rain storm and it was not equipped with a 'backup generator' so rooms were 'unusable' at night.

Self

10/10

Exceptional

07 Jul 2025

Volkan

Staff during our stay were wonderful. Very attentive, polite. They all made our stay very enjoyable.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Alejandro

Great

10/10

Exceptional

29 Jun 2025

Francesca Tucker

Staff was excellent. Very safe. Very convenient to shops and restaurants. Get proximity to everything.. tour arrangements were very easy to make. Everyone was friendly. Clean and roof top pool was great plus air conditioned small gym wirh restrooms. Because its next to the main shops and restaurants lots of music can be heard at night from the local restaurants and bars. Otherwise excellent olace to stay. Bes is super comfortable. Greatshower olus small fridge and major tv stations

Leisure Family

10/10

Exceptional

24 Jun 2025

Jasmine

Loved every minute of our stay!

Leisure Partner

8/10

Excellent

21 Jun 2025

Ferris

Great location. Right beside

10/10

Exceptional

03 Jun 2025

Nubia

excellent!!

Leisure Family

10/10

Exceptional

27 Feb 2025

Qudus

Very friendly staff

Leisure Self

6/10

Pleasant

04 Feb 2025

Igor

Was expecting more from 4* Hilton property

I recently stayed at a 4-star Hilton hotel chain, and while my experience had many positives, there were also a few disappointments, especially considering the price paid.

•Positives:

The staff was undoubtedly the highlight of my stay. The reception team was incredibly welcoming and helpful, always ready to assist with a smile. The restaurant and bar staff were equally kind and hardworking, doing their best despite being understaffed.

The hotel itself is beautiful, with well-maintained rooms and a comfortable bed—soft, but not overly so, ensuring a good night’s sleep. The location is also fantastic: right on the main street and only a 2-3 minute walk from the beach, making it perfect for both relaxation and convenience.

•Negatives:

Unfortunately, the service times at both breakfast and dinner were frustratingly long due to a lack of staff. The employees were doing their best (they truly deserve a raise!), but the delays were inevitable.

Another major issue was the lack of an indoor dining option. The hotel didn’t seem to be designed with rainy weather in mind. On our first night, because the restaurant was fully outdoors (without any roof), we were advised to order room service. The only other alternative was squeezing in at the bar, which offered minimal coverage from the rain.

Additionally, the menu never changed throughout our stay, and there was no buffet option. Every dish had to be ordered individually, which, made things slower. Internet 20Mb down and up, slow.

Friends_and_family Family

6/10

Pleasant

31 Jan 2025

Frederick

Food was average at best. Rest of the property was excellent.

Leisure

8/10

Excellent

07 Jan 2025

Hailing

We choose the master suite. Though it is not sound proof between living and bedroom areas, the size is decent. Room service is good. The food options are based on customer order instead of large buffet, we found it nice and fresh. Hotel is next to main street so it is very covenient for shopping, though 20-30 min walk to beach.
One thing bothered me was the loud music, which last till 2A sometimes.

Leisure Family

6/10

Pleasant

04 Jan 2025

Terena

Lovely boutique hotel, in need of maintenance. The door looked as though it was kicked in prior and would t lock. The patio door handle fell off. A tall mirror balanced in floor fell over! The toilet paper holder fell off. Other than that the staff were kind and attentive. Food was good.

Leisure Partner

8/10

Excellent

31 Dec 2024

Hossam

Nice clean place with helpful hardworking staff.

Leisure Self

4/10

Poor

27 Dec 2024

Moses

Roaches seen in our room. Food options and restaurants were very limited and repetitive. Guest services wasn’t very helpful.

Leisure

6/10

Pleasant

27 Dec 2024

Sai Luk

Essentially, there is only one rooftop restaurant operating in this all-inclusive hotel, every day until 10pm. There is one tiny indoor restaurant but it is open only from Thursday to Sunday, again for a limited period of time only.

I was told that room service is available 24 hours a day but actually it is open only until 10pm. So, guests who check in late or come back late from day trips need to rely on the coffee corner for food, unless they go outside. There is a limited supply of small sandwiches kept in a small fridge. There is not any microwave there or in any room. So, you have to eat them cold.

The breakfast area could have been cleaner.

The rooftop restaurant has other limitations. It can be extremely hot to eat there if it is a sunny day. Or heavy raining can ruin your dinner, which happened to me today. However, the busy rooftop restaurant staff and bartenders are very polite and helpful hard-working people. They deserve a praise and thank-you.

Leisure

6/10

Pleasant

18 Dec 2024

Christopher

Rooms a little outdated

8/10

Excellent

16 Dec 2024

Robert A

We had a good stay at Yucatan playa del Carmen. Hotel is a good value for the price. However for those looking for a true all-inclusive vacation I would pay up for a different hotel. Drinks were bottom shelf. Only one restaurant open at a time. Hotel seemed to be understaffed ie taking your drink order then seeing them run room service orders before returning.. food was good. Rooms good size and we hadn't made service daily

Leisure Family

2/10

Poor

14 Dec 2024

Hilina Samson

I don’t recommend it at all

Leisure Family

10/10

Exceptional

13 Dec 2024

Malac

Loved the all inclusive, 24/7 staff, nearby tons of stores, the beach is 2 blocks away, it was beautiful & clean! Would definitely come back again. 10/10.

Leisure Self

6/10

Pleasant

09 Dec 2024

Shirley

Staff was excellent , however the facility need repair. Toilet plugged three times in 5 days. Variety of food was very limited.

Leisure Partner

8/10

Excellent

29 Nov 2024

Grisel

We liked that is was centrally located! The staff was at times very good and other times not so good but not because they themselves were not trying their best but because at times they seemed short staffed and were not able to do their job efficiently. Overall everyone was kind and professional and tried their best to make us feel cared for.

We did not like waiting to long to order our food and to be served our food. The first couple of days we did have to go to the front desk to order more towels. Not enough towels were placed in our room for 2 people.

Leisure Partner

6/10

Pleasant

27 Nov 2024

Christine

3 star quality

The toilets had very low pressure.
You had to flush once wait for five minutes for it to fill again to flush again.
Our pillowcases had dry blood on them.
I felt the linens were old and needed to be replaced.
Our bed was very soft. I think the mattress needs to be replaced.
There were never any paper cups at the coffee station. only plastic. Who wants to make a hot coffee and a plastic cup?
Breakfast was very slow. Not any fault of the waiter. But just understaffed. They should have two wait staff at breakfast.
The stuff were very friendly.
The management wasn’t that great.

Friends_and_family Family

10/10

Exceptional

27 Nov 2024

Ryan

The staff is amazing! Super friendly and helpful!
Food is amazing!
Nice and close to the ocean

Leisure Partner

8/10

Excellent

26 Nov 2024

Gisi

Staff friendly and accommodating.

10/10

Exceptional

23 Nov 2024

Janice

The property was very clean. Welcoming staff. It was overall a wonderful resort.

Leisure Self

10/10

Exceptional

22 Nov 2024

BIAN

The services team is excellent by the highest standard. Really appreciated the whole services staff.

Leisure Partner

4/10

Poor

22 Nov 2024

Lidyawati

Super disappointed with this hotel thought it’s hilton that I stayed but none other like one star hotel. Luckily the service superb but overall I’m not really recommend this hotel. I never known all inclusive has time limit only can start order liquors after 11 and no more served any foods or drinks after 10 pm. Limited foods,limited alcohols super sad to pay this amount of money for this quality. Was thinking to stay in reef 28 bcoz the name of Hilton. I chose to stay here but see what I deserved. ;(

Leisure Family

10/10

Exceptional

14 Nov 2024

Paula

Service was amazing

Leisure Friends

8/10

Excellent

10 Nov 2024

Akino

The staff is absolutely Hilton-standard! The convenience of the location cannot be overstated. Easily exhausted menu, buoyed by its quality and abundant dining, dancing and shopping options a short walk away. Live music easily enjoyable from your balcony if you find the rooftop bar too extroverted.
This resort is a win for boutique lovers of any taste!

Leisure Partner

2/10

Poor

09 Nov 2024

Fatima

Limited dining, photos are super high def edited to make it look better than it is. It isn’t an “ all inclusive resort” it’s a hotel with 2 super mid restaurants inside, you have to walk/ drive to any near beach or activity/ show and pay additional- you can’t even sit on the beach furniture or under an umbrella without paying extra. Staff was really sweet but everything else was pretty bad, it’s a hotel on a strip essentially.

Leisure Partner

10/10

Exceptional

04 Nov 2024

Leanne

Very nice property with kind staff.

10/10

Exceptional

02 Nov 2024

Ana

The resort was amazing the staff was so nice and easy to talk to, our waiters were so amazing during breakfast I can’t remember the person at breakfast name but he wears glasses and is so nice he get 5 out of 5 stars also shout out to our waiter for lunch and dinners Erasmo G, he was so cool and always talked to us and made us feel supper comfortable 5 out of 5 for him also are Bartendor for sure got our drinks on point. Definitely recommend this place.

Leisure Friends

2/10

Poor

01 Nov 2024

ROBERTO CARLOS

Pésimo hotel. No hay comida y bebidas pésimas. Hay cucarachos en la comida

6/10

Pleasant

01 Nov 2024

Kaylene

For a Hilton we were disappointed. Not really an All Inclusive as they seemed to micro manage the food and did not replace alcohol they ran out of. The staff was nice seems like they are following some poor management and should have better training. Location is great! close to the beach and 5th Ave. Now that I know how it is we would probably stay again make adjustments for the right price!

Leisure Partner

8/10

Excellent

26 Oct 2024

Melody

Check in was a breeze , food was good , room was clean , overall good experience! Definitely would come back.

Self

10/10

Exceptional

17 Oct 2024

Shanderia

What I like most about the property is that the staff was friendly/helpful. I also enjoyed all inclusive food as it taste was really good and the prices of the premium food/drinks were reasonable. This was my first time going to an adult only resort and I will return.

Leisure Self

4/10

Poor

29 Sep 2024

Tamara

This place should not be labeled as a resort, IT IS NOT, it is a hotel. It does need some updates to make it better. The food selections were limited, BUT it was made fresh to order. There is nothing on the property to do except swim!!! The hospitality team gets 5 star reviews, each and every one of them!! I was truly disappointed especially with location. HILTON NEEDS TO DO BETTER. JACUZZI NEVER WORKED! LIGHTS WENT OUT twice during our stay, rooms smell musty, no air 1 night.

10/10

Exceptional

27 Sep 2024

Justin

Me and my wife had an amazing time at this resort ! The staff provided excellent service, the resort was beautiful, the food was delicious and the suite was amazing! Definitely recommend!

Leisure Partner

8/10

Excellent

27 Sep 2024

Silvia A

Everything was great with the property, the food, the service. The only problem we had and it was huge was the entrance of a stranger into our room. Somehow the staff assigned our room to someone on Saturday night. He entered the room like anyone would normally and scared the hell out of us. We weren’t checking out until Sunday. Our last day was not so good. Not sure how they got that mixed up.

Leisure Friends

10/10

Exceptional

20 Sep 2024

Gilbert

Not sure if it’s mandatory for all hotels in Playa Del Carmen that no outside guests are allowed into the resort. Found that a bit unnecessary, if you ever make a friend on the trip or have a friend staying in another hotel - they must either buy a day pass to visit you or wait for you in lobby.

Leisure Self

10/10

Exceptional

19 Sep 2024

Dmytro

Good service

10/10

Exceptional

15 Sep 2024

CRYSTAL

The space was clean and staff is nice if you tip well, other than that its not super special. They offer all inclusive drinks and food but drinks are quite weak which is reasonable due to the heat and all. Other than that a good 8/10 will definitely visit again with my husband.

Leisure Partner

10/10

Exceptional

15 Sep 2024

Joey

Our arrival was excellent, room was not ready but we are able to use the facility and have lunch. 1st room was noisy due to the karaoke bar outside (I have sleep issues), flush was also not working. 2nd room was arranged due to aforementioned and it was perfect, not too loud, AC was perfect, no hot water but was fixed right away! It was very spacious! I just wish there are more plugs on wall by the bed. The best part was the staff, they were professional and welcoming! They were also very attentive and very timely asking us if we are okay and if we need anything. The food was also great! Not super fancy but they were delicious! I remember having 2 lunches or 2 dinners on some days haha! You need to try the marzipan flavoured drink, it’s delicious! Housekeeping was also outstanding, very clean! They make your bed everyday just like the first time you arrived in the room, it was like a new bed. It’s literally on the 5th avenue which makes the shopping, beach and the tour pickups very accessible! You need to meet Oscar, tour rep, just outside the hotel in his booth if you need to book some tours! He will give you some good deals. We really enjoyed our stay! I already told my friends about our wonderful experience. Hasta luego! :)

Leisure Friends

2/10

Poor

05 Sep 2024

Patrick

The service was non existent. There is no way this can be considered a five star hotel. From the moment we arrived nobody paid us attention to check in, that process took 30 minutes. Dinner that night we were sat there for three hours and the food was average at best. The next morning we went to breakfast at 7am when it opened and nobody was working there. Waited 30 minutes and had to leave for our excursion with no food. One of our rooms had no hot water. When we came back that afternoon we saw the manager and said this is unacceptable we have to move somewhere else. He said he approved to refund us and I’m still waiting on that. We booked another stay at iberostar nearby where at least we could eat. A terrible experience.

Leisure Friends

4/10

Poor

19 Aug 2024

Mark

Well our check was not pleasant. I didn’t like that Lunch and Dinner were alocarte and there was not much of a menu item to my liking. Upon arrival when we where taken to our room it was severely warm and there was no ceiling fan to support the AC which was not putting enough cold air into the room.. Only one staff member server on the roof top looked very unpleasant to the eye and a bit over worked also the view to the ocean can be seen nor city didn’t set well with us.. Asian sushi restaurant was only open on the weekend that was a bummer. Overall this Yucantan hotel it needs some work.. I won’t be coming back unless these concerns are addressed or updated..

Leisure Partner

10/10

Exceptional

05 Aug 2024

Sarah

I loved everything about the property. Staff was amazing!

Leisure Partner

6/10

Pleasant

30 Jul 2024

Kerri

Very nice building but small. Limited dining options

Leisure Friends

10/10

Exceptional

21 Jul 2024

Ariel

How close it was to the shopping area! But I didn’t like how small the gym was.

Leisure Partner

10/10

Exceptional

16 Jul 2024

Philip

Absolutely loved the stay. The staff were amazing and always on hand to serve and help in any way. We’re definitely going back again!!

Leisure Partner

8/10

Excellent

08 Jul 2024

Ailen

Excelente hotel, es pequeño, no piensen que va a haber actividades como un mega all inclusive, pero la atención, el staff y la comida fue un 10/10. Lo único malo es el alcohol, si quieres alcohol bueno es extra.

Leisure Partner

10/10

Exceptional

07 Jul 2024

Yohara

Excelente servicio. Nos quedamos el fin se semana del 4 de julio en medio del huracán Beryl! Muy atentos y pendientes de la necesidad de los huéspedes. En especial la atención de Jean antes y durante la estadía.

Leisure Partner

4/10

Poor

06 Jul 2024

Julissa

Due to Hurricane Beryl, I was only able to stay for a total of 2 days. I will describe the resort & separate that from the handling of the hurricane given its unique circumstance.

Food: The options were good & varied—portions are small, but they make an effort to include dietary restrictions which was fabulous. At mealtime, Oscar, a staff, was especially considerate about this! He went above and beyond and it was much appreciated. The food is not authentic and very much catered to American clientele. The most authentic food was the breakfast options.

Room: We were given a room that had a couch. The couch had nasty, brown stains throughout. We did not use this couch. In addition, we had many keycard troubles. I went down to reception to explain this and request assistance as our keycard did not open the door. The receptionist asked if I let the keycard be in the Sun or put it behind my phone and I responded no, as I kept it deep in my purse while laying out. He did not believe me and reset the card. I went back to the room and took video evidence that it was not working. They sent someone eventually after sitting outside of the room for a while. They weren’t able to fix the door so they relocated us to another room, which was fine, whatever.

Now, when the news of the hurricane first came, their communication printed and taken to our room completely minimized it. We were told to speak to hotel staff if we had concerns and so we went down and did express these fears. The

Leisure Friends

10/10

Exceptional

06 Jul 2024

Keri

I came to playa de Carmen to have dental treatment so not a vacation. Booked a suite knowing I will be spending some time in our room. The room was large and airy and had everything we needed. The day of the surgery I had got blood on the towels. Housekeeping reported this to the manager who came up to see me. She was lovely and asked if there was anything the hotel could get me from soup to a dr. Even though I couldn’t eat my husband had room service and it was all good quality food. I will definitely return when I have to go back in January.

Leisure Family

8/10

Excellent

06 Jul 2024

Jason

Magnificent hotel! The only suggestion I'd have is to vary the menu options a bit more as we found ourselves repeating the same choices over our stay even though they have an \"Italian night\" and a Japanese themed option that you can make reservations for.

Leisure Partner

10/10

Exceptional

06 Jul 2024

TyRee Monet

This was a great adults only Resort the property is small. It includes a rooftop pool 24 hour coffee and tea with cakes and fruits Coca-Cola and water in a small fridge. lunch dinner and breakfast is served à la cart from a menu. Drinks are available from one bar at the rooftop, breakfast is served downstairs in the lobby. Dinner and brunch is served upstairs on the rooftop. The property does not have a lot of amenities, but it was great for my stay. The only thing that I did not like about the property is that my role smell a little like mildew/sewage. Didn’t complain I was not sure if that was the scent of Mexico or the hotel. Plus, I travel from a different hotel called Ocean Zen, which was her horrible so this was on earth compared to what I previously left. The beach is like a five minute walk away, but the location of the beach was horrible. It also smelled like sewage and mildew at the beach. Probably nothing any American will want to get in.

Leisure Family

10/10

Exceptional

04 Jul 2024

Marcelo

Nice

Excelente e funcionários simpáticos e prestativos

10/10

Exceptional

04 Jun 2024

Rosa

The hospitality was amazing. Oscar especially helped us out and even recommended amazing places to visit in Playa Del Carmen.

Leisure Family

10/10

Exceptional

04 Jun 2024

Leonna

.

Leisure Partner

10/10

Exceptional

26 May 2024

Catherine

Everyone was super nice. The hotel is not in front of the beach but is a block away very close! A lot to see around the hotel ! Great food and ambience!

Leisure Partner

10/10

Exceptional

13 May 2024

Michael

The staff was polite and hard working to make your stay nice. Waited on your every needs. The food was great. I would requirement this hotel to my friends.

10/10

Exceptional

11 Apr 2024

Nash

Great boutique resort. Very clean, staff was attentive and awesome. Location is close to many popular destinations for dining like Rockas and El Fogon or beach locations like Mamitas. The food was great as well. Nice rooftop pool. It’s more on the calm end of a resort. Super chill vibe if you’re looking for a resort to have good food and drinks, and relax in a clean hotel.

Leisure Partner

8/10

Excellent

09 Apr 2024

James

Staff was exceptionally friendly, and helpful.

Leisure Partner

6/10

Pleasant

08 Apr 2024

Verified traveler

Our experience

Service is very slow when dining. Rooms are not very clean or taken care of. People are nice.

Partner

10/10

Exceptional

07 Apr 2024

Ashlyn

My boyfriend and I had a great stay here! We loved it and everyone was so nice!

Leisure Partner

10/10

Exceptional

06 Apr 2024

mario r

The staff was friendly and very, very helpful.

Leisure Family

6/10

Pleasant

04 Apr 2024

Oscar Hong

Due to our previous experience, we were expecting a resort with a private beach, a huge swimming pool, a swim-up bar, multiple buffet and specialty restaurants, nightly live performances, including walking trails with opportunities to see wildlife, and included transportation. We found none of those as Yucatan Resort, a hotel located next to the tourist-crowded Fifth Avenue, offered a different experience. It had a small team of staff to work at two rooftop restaurants next to a small pool. As an all-inclusive resort, unlimited drinks were included, but the menu had very limited options (we tried everything in two days). Anything that spells s-t-e-a-k-s would cost extra! Having said that, the resort offered live music (bands and DJs) next to the pool for a couple of hours from Friday to Sunday. The staff were generally friendly and the building was well-maintained.

Leisure Partner

8/10

Excellent

31 Mar 2024

Adrian S

Great property and amazing staff. Could use better water pressure in the rooms, and more options on menu.

Leisure Self

8/10

Excellent

28 Mar 2024

Ryan

Only complaint was dinner service. They were not prepared for the amount of people but otherwise a great experience overall.