Name: Unic Design Hotel
Address: Quinta avenida esquina calle 24, Playa Del Carmen, 77710, MX

10/10

Exceptional

21 Jun 2026

Robert

Very good and clean, I will come back.

Self

6/10

Pleasant

30 Apr 2026

Georgina

El hotel muy limpio, el personal muy amable. El problema es que en la noche se oye música por todos lados hasta casi 2-3 am y en la mañana a las 6am el restaurante Italiano empieza a operar . Es frustrante si no llevas tapones para los oídos.

Business

10/10

Exceptional

19 Apr 2026

Surbhi Sarabjeet

Overall great, except for bed was not comfortable.Staff was great. Nice location close to everything

Friends

6/10

Pleasant

03 Feb 2026

America

The room was clean and staff courteous. Very centrally located however noise is an issue. If you want peace and quiet I would not suggest a stay here. The local bars have live music which is very nice but very loud.

Room linens also need to be upgraded to include a real blanket. The temps were unusually low for the area when I visited but there was literally only a sheet on the bed. VERY cold at night.

Leisure Self

8/10

Excellent

02 Jan 2026

Alicia

It was a pleasant stay, room was fine, Continental Breakfast included

Leisure Family

10/10

Exceptional

25 Mar 2025

Jordon

Great stay.

Great stay. Very clean, staff were friendly, everything worked including WiFi. Would stay again.

Self

10/10

Exceptional

25 Feb 2025

Andrew

Warm friendly staff & great location

Hotel front desk immediately made you feel welcome and explained everything well. Italian restaurant on ground floor provided a very good free continental breakfast. Coffee, juice, fruit/muesli bowl and toast jam.
There is a fair amount of noise that comes into the room from the restaurant up until midnight, so take ear plugs and you won’t notice it.

Friends_and_family Family

8/10

Excellent

25 Feb 2025

Andrea

Price was good. Nice restaurant with continental breakfast included. Shopping, restaurants, bars and clubs nearby. Very noisy throughout the night.

Leisure Family

8/10

Excellent

18 Feb 2025

Yaritza

They Need a Security Guard ASAP : on my first night , i had a HORRIBLE encounter , i was getting put of my room and some random Dude aproach me asking we ( who was she with ?) he was knoking on some empty room , then he grab me hard by the arm and pushed me towards him asking me millions of questions i had to yell in the top of my lungs for him to let me go , finally i go down and tell the lobby employee and they were so numb about it , too slow to re act finally they call the cops and Arrested the Individual. they need more awareness and either a sec guard or a better entry system !! that was a very scary experience !!!

Leisure Self

8/10

Excellent

11 Feb 2025

Shamone

Enjoyed the location and the female at the front desk was awesome!!

Leisure Partner

10/10

Exceptional

08 Aug 2024

Jeremy

This property is perfectly located and the staff is amazing! I’ll go there again.

Business_and_leisure Partner

8/10

Excellent

20 Jul 2024

Daniel

Todo muy bien, habitación pequeña, pero muy cómoda, el staff muy amable, muy buena localización

10/10

Exceptional

31 Mar 2024

Luis

Excelente

Nuestra estancia fue muy buena , las instalaciones están limpias, el personal muy amable.

Partner

10/10

Exceptional

20 Mar 2024

Raymond

A great boutique hotel on Quinta Avenida!

A beautiful room, located in a prime location of Centro. Featuring a great staff, well maintained rooms and it is connected to a Italian restaurant in the lobby (where guest eat at a discounted rate). I stayed here for a month and enjoyed the stay. Unic Design Hotel is a great option if you enjoy being in the action of Quinta Avenida!

Business Self

8/10

Excellent

03 Mar 2024

PAUL

A Decent Hotel in the Heart of Playa

Very reasonably priced. Very clean room and comfortable bed. I would have appreciated a blanket. What was available was something that resembled curtains instead of an actual blanket. I did encounter two very big cockroaches; one in the lobby and one in the hallway leading to my room. I notified the desk clerk, and when I returned later there was a man spraying insecticide. I appreciated that. It is a tourist area so there is quite a bit of loud music from local bands playing from about 8 PM to 1 AM every day. After that, it becomes very quiet. I just shut the windows and put earplugs in my ears. A free continental breakfast was included. One day, when I had finished my breakfast, the waiter asked me if he could get me anything else. I asked him for a little more coffee, and he said he would have to charge me 600 pesos! That's almost $6.00 U.S. dollars for a little splash of coffee which I found absurd and ridiculous.

Self

6/10

Pleasant

21 Jan 2024

Sheldon

Def poor customer service
They won’t let you check in even a minute early of 3
Pm
A same thing checking out hi can get a minute later.
Yet they don’t let you check in til 3 what the problem!!!!

Leisure Friends

6/10

Pleasant

25 Dec 2023

Sheldon

Had quite a musky smell

Leisure

2/10

Poor

06 Dec 2023

RAUL

I really enjoyed UNIC awesome property!

I only had couple of \"dings' about it:
When I first arrived I noticed the handle of my room's entrance almost falling off, JULIO the employee who showed me to my room took note about it but maintanence never took care of it for whole stay!!

The second \"ding\" was at check out, I ate some street food and got kinda sick from it (not major) I appproach the manager ANA if I could check out bit later (just 30 minutes tops) and she sarcasticly replyed that based on the circuntances that I was going thru she would be nice enought to allow me 5 (five) minutes after check out . . . 5 (five) minutes, really!!! NO JOKE

To top it off, she thought I was not around anymore and made a really bad comment to the trainee: \"yeah, make sure these people don't get away with crap!\" . . . Awesome training I guess?!?

She also mentioned to that new employee hat this was not even her property, that she was covering for somebody else but, her main location was in a different place.

Sorry.
Property? AWESOME ☆☆☆☆☆
Employees (not all) ? REALLY BAD ☆

Business_and_leisure Self

10/10

Exceptional

30 Oct 2023

Mark

Other than the street noise that is noted in most other reviews, this place is awesome for the price — food, service, location, etc.!! Just go prepared! If you complain about the noise after all the warnings, you’re an idiot!!😇

10/10

Exceptional

24 Oct 2023

Jeremy

Great location! Great restaurant downstairs and the breakfast was decent. A little noisy at night but it’s 5th Ave. so it’s to be expected. The staff was great and very accommodating. Will definitely stay there again!

Business_and_leisure

8/10

Excellent

17 Aug 2023

Luis

Great staff, small hotel with comfortable rooms, great for the price and very good spot near 5th av where everything happens. The only thing I didn't like, but isn't the hotels fault, is the noise, the party and live music from the bars downstairs feels like it was inside the bedroom, that's only till 1:30am, but then at 7am they start the music in the restaurant inside the hotel and the noise wake you up again. Everything else was great to be honest.

Leisure Partner

8/10

Excellent

29 Jul 2023

Darcy Alan

Staff was very friendly, ac was cold and room was clean. Don’t forget this is on a very popular street with night life so don’t expect quite nights. Make sure to book through a 3rd party as the hotel prices are more expensive if you book as a walk in.

Leisure Family

10/10

Exceptional

25 Jul 2023

Laura

Service was great, helped with everything from transportation to SIM cards. Very clean nice staff, and great healthy breakfast to start the day.

10/10

Exceptional

22 Jul 2023

Jacqueline Janel Marie

Enjoyed it!!!

8/10

Excellent

17 Jul 2023

Emeritha

The property is little and cute. The front desk crew is extremely friendly, honest and helpful.
This is one of the hotel that would fix any problem you present in a blink of an eye . It blew my mind how fast the fix to perfection the sink and shower.
Every day my room was clean to perfection. I do not know if they change my sheets everyday, but my bed was always so clean and perfect. Every day I had towels artwork made for my room. Exceptional talent from the housekeeping crew.

Business_and_leisure Self

6/10

Pleasant

30 Jun 2023

Beatriz

Overall I had a great stay. However it can get pretty loud in the mornings when they're settin up the restaurant downstairs. Do t stay here if you're looking for a peaceful night because you can hear the nightclubs. The shower pressure was weak, and the bed was pretty hard. However everything is walking distance, including the walk to the beach.

Leisure Partner

8/10

Excellent

21 Jun 2023

Cesar

Great location, great staff. No elevator and not able to bring guests but good overall

6/10

Pleasant

29 Mar 2023

Adriana

Nice and small but its super noisy at night and cant sleep with the music in till 3am.

Leisure Partner

10/10

Exceptional

20 Mar 2023

Terrance

The property was in a great location that is centrally located to the main playa del carmen area. restaurants, the beach, various bars. So much to do there also. Only negative for the hotel was there was no pool, but honestly the beach was so close to relax at that it didnt feel like a negative. I would definitely stay heere again for the price, location and cleanliness and staff.

Leisure Friends

8/10

Excellent

09 Jan 2023

Jose de Jesus

Es un hotel muy bonito con una excelente ubicación. A nosotros nos gustó muchisimo y nos fue muy util su ubicacion para trasladarnos a otros destinos. Sin embargo, debo decir que si tienes problema con el excesivo ruido por la noche, esta no será tu opcion, porque el hotel se encuentra ubicado encima de un restaurant y frente a la 5a Avenida por lo que el ruido en la noche es excesivo.

Leisure Partner

10/10

Exceptional

02 Jan 2023

Juan Carlos De La Cruz

Estuvimos hospedados 6 días en el Mosaic Master Suit y fue una experiencia totalmente agradable. El trato y la comunicación fue excelente muy limpio y seguro. Cuenta con el restaurante Ambasciata Di Italia que está en la quinta ave. tanto la comida y el servicio es totalmente espectacular
Totalmente recomendado.

Leisure Partner

10/10

Exceptional

25 Dec 2022

Martin

Perfect base

Great location and the staff was even better!

Self

8/10

Excellent

11 May 2022

Komivi

Good place to stay right in the middle of all the fun.

Leisure Partner

4/10

Poor

26 Feb 2022

Daniel

Needs an upgrade

Leisure Partner

2/10

Poor

10 Feb 2022

Teresa

Is so noise u can no sleep definitely.
No go never u can hear the music next to ur side in ur bed .
I did no sleep for 3 days after 5 am stop the music.

Business Family

8/10

Excellent

20 Jan 2022

Alejandra

Very nice

8/10

Excellent

14 Jan 2022

Verified traveler

Small interior room

Received first room available that had window looking into the hallway that is less desirable for some. Half the rooms had a window into the street which could be noisier due to proximity to Quinta 5th ave. Water was Luke warm and not very hot. Continental was included - I don’t think hotels.com said it was included so was nice surprise. But do not pay extra for breakfast - it’s not worth it: stale toast and bitter coffee with fruit yogurt and granola. Would not stay again - just not a fan of Windows into a hallway due to lack of privacy.

Partner

10/10

Exceptional

18 Feb 2021

Verified traveler

Charming, comfortable, clean hotel with lovely staff. Please note that this hotel is off of the main entertainment street in Playa Del Carmen, and can be noisy at night. I always suggest traveling with earplugs, and did on this stay, so the noise wasn’t a bother.
I chose the room with the jetted tub, which I highly recommend! It was wonderful.

Leisure Self

6/10

Pleasant

23 Jan 2021

Jason

Ok hotel

Pros: good location. Inexpensive. Nice staff.

Cons: small room. No windows. Voyld use remodeling.

Self

8/10

Excellent

27 Nov 2020

Chandra

My Adventure at the Unic Hotel

This hotel is nice and conveniently located close to fifth avenue. Fifth avenue has an abundance of restaurants with Senior Frog's being around the corner. You can find all sorts of things to do there and it has a thriving night life for those looking for a good party. The hotel however needs some improvement. The improvements would be hot water in the mornings, the bathroom sink needs to be a bit closer to the edge of the table (I had to be on tip toes to reach the sink), the sink leaked a lot of water to the floor after each use and there was only one key to the room. The free breakfast was at a restaurant located about a block from the hotel. The meal consisted of two pieces of toast, orange juice, coffee and a few pieces of fruits. If you wanted to take the food back to the room, you had to pay 25 pesos for each container. The staff at the hotel were beyond nice. Alain, who is the front desk clerk was very attentive and a real pleasure to talk to. There was also a cleaning lady (I didn't get her name) who didn't speak any English but anticipated my every need in the mornings, especially with the sink leaking water to the floor. Overall, for the price of the room, I would definitely stay at the Unic again. And for those folks that are scared of bugs, there were none in sight on the premises! A bonus for me in a tropical environment.

Friends_and_family Family

8/10

Excellent

24 Nov 2020

Daniel

The hotel is nice, clean, and modern. The location is also great.

Partner

10/10

Exceptional

09 Feb 2020

Ashley

Absolutely stunning

Literally on of the most beautiful hotels I have ever stayed in. Got a lot of bang for my buck. Quiet, nestled in a very tourist-y area of Playa del Carmen. Restaurant below had good food and you also get a discount. Enjoyed the jacuzzi tub and even got a free bottle of champagne. Looks exactly like the pictures!!!! Will visit again.

Friends_and_family Friends

8/10

Excellent

03 Jan 2020

Fernando

Lovely place in great location

Lovely hotel with great location right on 5th and near beaches. As other reviews mention, it is very loud at night but that comes with the location. The water in the shower was at times cold but overall a great place to stay if you’re looking to stay out late in playa.

Friends_and_family Friends

4/10

Poor

29 Dec 2019

Verified traveler

Good location but it comes with allot of noise. The restaurant in the void of the building will polish cutlery until about 1:00am. The two competing live music venues about 30-40 metres away play until 1:30am. The cleaners at the hotel opposite will play music until 3-4:00 am.

The shower is a dribble. A bird bath. Dreaded it each morning. After a couple of days they start to skim on linen - floor mats and hand towels disappear. No internal latch lock on the door so the house keepers will knock and barg in within a few seconds.

Overall, a very rugged experience in a location that is close to 5th and that has all the benefits and drawbacks of that.

Leisure Self

8/10

Excellent

16 Nov 2019

Verified traveler

Location is good but noisy until midnight

Location is very convenient. But super noisy since 9pm-2am. As there are bar around. Then around 6am, there are some street cleaner with a big truck might be around. So I can say I only got total 4 hours (2-6am) for a real rest.
But it was clean & room is big enough to put 3 big luggage.

Friends_and_family Family

10/10

Exceptional

24 Sep 2019

Annie

Staff super friendly and helpful with recommendations. The cleaning ladies go above and beyond super spotless every single day.

Leisure Family

10/10

Exceptional

26 May 2019

Sandra

Small but Nice and Confortable gem on 5 Th Ave

Small but comfortable hotel on fifth ave where all bars , music and nice restaurants are located. Rooms are very clean , comfortable and modern. No stairs and complementary breakfast. We liked it!

Partner

6/10

Pleasant

07 May 2019

Verified traveler

Overall Stay at Unic Design Hotel, was okay for the listed price, however there were many downsides as well The hotel staff was always pleasant and helpful (Ronnie, Francisco and Gabi), but this did not make up for the Terrible wifi, the excessive amount of noise from the 5th avenue street and the LOUD music playing late into the night and early morning. The **Surcharged continental breakfast was extremely disappointing. The staff the restaurant where breakfast was served were unpleasant, and hurried us to leave. The paid breakfast included 4 small pieces of fruit, 2 slices of toast, and a tablespoon of yogurt in a small bowl.
Great hotel for cheap travel in a good location if you are looking to have breakfast elsewhere and are willing to endure the rest.

Leisure Friends

8/10

Excellent

01 May 2019

Verified traveler

The music from the street is too loud to sleep

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8/10

Excellent

20 Apr 2019

Verified traveler

I didn't have internet access in my room most of the time, even trying different networks provided by the staff. Breakfast is not very good but you have the chance to make additions in the restaurant. Apart from that, I'm very happy with the hotel, especially the staff.

Leisure Family

6/10

Pleasant

06 Mar 2019

Verified traveler

The look of the room and the jacuzzi was great, but the bed and the sheets was so uncomfortable. The NOISE was terrible, it seems like the dj was in oir room until late at night

Friends_and_family Partner

6/10

Pleasant

19 Feb 2019

Verified traveler

The place is near to bars and you can not sleep at night.

Leisure Family

10/10

Exceptional

13 Feb 2019

Verified traveler

Was very nice,clean and close to all the activities that one would want to do. All of the staff were very nice and helpful. I would stay here again.

Leisure Family

6/10

Pleasant

24 Jul 2018

Sargent

To be fair, we only needed a 1 night stay ya catch a flight back the next evening. Kind staff, we selected the “vintage” room. It was the tiniest room I’ve ever been in! We laughed at the size, however it was a special rate for under $50 and included continental breakfast at a local restaurant for 2 so it’s tough to complain. We saved $ by coming here right off 5th ave. Location is perfect for being in the heart of everything. For one person traveling, this room would be ideal, but not for 2.

2/10

Poor

15 Jun 2018

Verified traveler

Bad experience!

I booked this place about 3 months in advance and it was during my honeymoon dates. Once we arrived, the person at the front desk told us that our room isn't available due to a so called \"maintenance issue\" and that they have another room at another hotel for us a few miles away. We had no choice but to accept. I suspect that they chose to give our room to someone else that paid more, even though I booked it months in advance. I hate being a victim of the classic bait and switch technique and especially on my honeymoon!

Family

8/10

Excellent

03 Mar 2018

James

Central location, lots of noise

Staff not very friendly can’t speak English
Breakfast was at a nearby restaurant and was pretty basic

4/10

Poor

02 Mar 2018

Verified traveler

If you're old like me dont stay here!

TV didnt work. The \"first floor\" is actually the second floor. No elevator. So you have to climb the stairs. Other than that the room is in the center of town.

8/10

Excellent

28 Feb 2018

Raul

Close to everything

Attention by the staff, excellent. The Italian restaurant beside the hotel is one of the best in town.

8/10

Excellent

07 Feb 2018

ricky

Nice hotel if you are going to a festival in playa

Good size room. Shower was okay. Room is an actual key and also the safe. Should be magnetic cards

10/10

Exceptional

24 Jan 2018

Verified traveler

Great location, very clean and very nice staff.

Exactly what I was expecting. Had an excellent time and expect to return.

10/10

Exceptional

08 Jan 2018

Tim

Great hotel and great location!

This hotel was amazing and the staff was even better! Everything was clean and very well taken care of. Anything we needed they helped us with right away. The only thing that might bother some people is the restaurant right in the middle of the downstairs and bars across the street off of Avenida La Quinta. Obviously things were louder at night but seemed to die down around 1AM. Then again who honestly goes to paradise to get in bed before 1AM!!! It didn't bother us at all and was nice to have the view of the main street and watch everything going on down there. We visit family in Playa Del Carmen about 3-4 times a year. This property is easily on the list of our top 3 favorites!

6/10

Pleasant

26 Dec 2017

Verified traveler

The location of hotel is nice but it is a small hotel, besides some facility like telephone and safety box is missing in the hotel.

4/10

Poor

17 Nov 2017

Daniel

Too much noise, and needs some remodeling.

We didn't like it, because there's a lot of clubs close to the hotel and at night you can't sleep and rest because the music and the people are too loud until very early in the morning.
Also the hotel needs some upgrade, old TV and we only see the Disney Channel because the TV remote control was not programed correctly, for two days they cut the water for construction work, and also a couple of days they didn't clean our room, and the towels very old with holes.
I don't recommend this hotel, there's better options in this area with the same or better rate.

10/10

Exceptional

04 Sep 2017

Verified traveler

Very friendly staff and close to downtown as well as the beach

6/10

Pleasant

25 Aug 2017

Verified traveler

great hotel in a loud street

the room was gorgeous, clean and huge and if it were located in a quiet part of Playa del carmen it would have been excellent. There is a super loud bar across the street and if I hadnt been exhausted I wouldnt have slept at all any of the 3 nights I stayed. Music went on past 1 am every night and on Sunday morning I wanted to sleep in but the restaurant downstairs started moving furniture around from 7-10am... So dont plan on a nice quiet hotel stay here. Not good for people who go to bed early nor people who sleep in either. The staff was friendly but when I arrived they were slow for the check in, said I wasnt in the list but then they found me. I wanted to like this place but not sure I would recommend it.

8/10

Excellent

23 Aug 2017

Jorge

Nice hotel close to 5 AVE

We decided to stay in this hotel for a couple of days before heading to an all inclusive. Hotel manangement contact me to confirm details about our reservation and provide assistance. We arrived late from the airport and had no issues checking in.

Hotel is small but nice. Stayed there with my wife and two year old daughter. Some people complained in other reviews about the noise at night but we did no have any issues with it. Our room included breakfast at a nearby restaurant which was great. Recommend if you are looking for a basic hotel close to 5 Ave and be in close proximity to restaurants, shops and night life.

8/10

Excellent

22 Jul 2017

gaby

Excellent location

This hotel is beautiful! Have an excelent location and the staff is great!
Super recommended

2/10

Poor

05 Jul 2017

Verified traveler

Dirty

Shower was dirty the room smelled like fresh paint making it hard to sleep. Sheets were dirty and had bed bugs. I ended up sleeping without the sheets. Staff it's not the best. Will not recommend this place to anyone stay next door.

2/10

Poor

03 Jul 2017

alessita

Bad experience

First of the reception staff was rude and mean. They never cleaned our room, and every time we wanted to go to the beach they wouldn't let us borrow towels like other hotels. There is no pool and the rooms are really small, the shower head was broken. Again service and staff provided my worse experience ever! Never again (also provided linkages soap and toilet paper!! That sucked!)

10/10

Exceptional

26 Jun 2017

Gina

Beautiful boutique hotel close to the beach

The staff was 5 stars. They made our stay feel luxurious and wanting to stay longer. We were there for a week and even had our wedding at the Italian resturant last minute there because it rained on the beach where we were suppose to have it. I asked the hotel that day if it was ok to use the facility and they right away went to set up and make it just \"PERFECT\". Thank you so much! Our room was adorable and had everything we needed. Very clean , cute and quant .

6/10

Pleasant

24 Apr 2017

Verified traveler

The hotel needs to include pillow top mattresses or at least a pillow top cover over mattresses. Beds were extremely firm.

Partner

10/10

Exceptional

28 Feb 2017

francisco

Near to 5th Ave, great location close to everythin

I wish the staff was more friendly. None one Took the time to explains our benefits we found out we have free continental breakfast after the third day. The Lady was the only person gave us information when we ask. Nobody say hello when we get in or out the hotel. Btw towel were never change we use the same for 5 days. Staff need to be more friendly.

10/10

Exceptional

03 Feb 2017

Verified traveler

Great Hotel,staff and location! I will be back soon! Thanks!

10/10

Exceptional

01 Feb 2017

Verified traveler

good

Everything was good, the room, the clean, the staff

8/10

Excellent

01 Feb 2017

Karina

Small Getaway

Good stay nice staff and Great location! Only feed back is to always leave fresh towels in the rooms, leave or replace the robes and check the drains the waters in the shower overflowed everyday into the sink area and into the room once.

8/10

Excellent

10 Jan 2017

karen

Great location.

Right in the centre of town. Terrible wifi that doesn't work except by the front desk, but the kind staff make up for it all. Great little hidden gem of a cafe (The Caimon) with daily live music only steps away.

10/10

Exceptional

17 Dec 2016

Eric

Excellent hotel

Right from the beginning our stay here was am amazing experience. The front desk staff was very friendly. The room was very roomy and very clean!!!! The location was amazing, 5 minutes to the beach walking and just a block from 5 th Avenue where you'll find anything and everything. The price is very affordable and we'll stay here on our next vacation.

10/10

Exceptional

09 Dec 2016

Verified traveler

\"to whom it may concern\"

GREAT.

Partner

8/10

Excellent

09 Dec 2016

Verified traveler

Great location. Room was clean and simple. The restaurant downstairs was really cute. Staff were fantastic. Free wifi.

8/10

Excellent

01 Dec 2016

Verified traveler

Great proximity to beach

Overall, enjoyed the stay. Staff provide excellent service. Just unfortunate that the wifi was out for the majority of my stay due to maintenance.

8/10

Excellent

22 Nov 2016

DaMetrius J

It was ok

The hotel looked exactly like the website. This room is for young people it is right on 5th Av where the night life is, but it's really loud and there's a restaurant downstairs where the lobby should be. The staff is AMAZING. My main complaint is that I did not have any hot water to shower with the entire 5 days that I was there.

4/10

Poor

10 Nov 2016

Kristin F

cute but not kid friendly

cute little place but not ideal if you have kids. I have many complaints/dislikes.... there is no elevator only a small somewhat spiral staircase so not good if your bags are heavy. there was no parking, we had to park in a lot a few blocks away and were charged for it. the hotel was a bit hard to find, there was no sign outside of the building. it's located on a one way street, we eventually found it to notice they had one sign outside but it was facing the wrong way so you can't see it going down the street. the sheets were very stiff and uncomfortable. the bathroom counter and tables are at head level for a walking toddler and they could easily get hurt like mine did. there is no pool. we were told they had a deal with another hotel but we didn't try to use it as we didn't want to pay for it like the parking. our room window was facing to street so we had lots of loud noise late at night which kept the kids up. overall very dissatisfied with our experience. won't go back and wouldn't recommend.

6/10

Pleasant

08 Nov 2016

Jovana

Cute hotel with good location

Its a small hotel with basic facilities. There was no dining area or breakfast area on site. We got a free voucher for breakfast at a restaurant close by. The hotel and rooms appeared clean and the staff were cordial and helpful! The location is excellent. It's right on Quinta Avenida. There are shops, restaurants, caffes as soon as you walk out and beach is a 5-6 minute walk.

8/10

Excellent

24 Oct 2016

Verified traveler

Cozy and stylish

Very nice little hotel boutique

Partner

10/10

Exceptional

20 Oct 2016

Frank

Friendly staff, resonable rates.

Nicely renovated room. I think we had the largest room in the place which had two chairs, a large jacuzzi tub, large screen TV (almost all spanish channels) and an interesting large terrarium in the room with large plants including a small tree. Bathroom sink drained slow.
Service good--not extraordinary, but good. Very friendly staff.
It would have been nice to be able to people watch from their balcony sitting area on our floor (second floor), but the view is blocked by the awning on the restaurant below when seated.
Small safe, wouldn't accommodate even my 13\" Macbook.
Ferry to Cozumel walkable distance (we walked going, took a cab back). No direct beach or private beach access.
No elevators.

Partner

8/10

Excellent

19 Oct 2016

L.s.

Nice place

I enjoyed everything about my stay. Aesthetically pleasing with very very kind & helpful staff. I enjoyed everything, except the bed was a little too firm for my liking. I did enjoy this stay so much I hate to admit that, I can only be truthful though. I would still recommend it to others. The hotel pictures are truthful, I love the look. And it's just off the beaten path if you prefer to be in a quiet area vs the club themed streets.

6/10

Pleasant

26 Sep 2016

carlos

For the price you can have a lot of better choices

For the price, you can have a lot of better choices in Playa del Carmen. This hotel is extremely noise since \"Quinta Avenida\" is right on the corner. Unless you like to party all night, do not stay at this hotel. Rooms are okay, Internet is a big issue. In general they have not costumer services at all, check in was slow and very unprofessional.

Family

10/10

Exceptional

19 Sep 2016

Verified traveler

Friendly staff and nice hotel

We went to Playa for my Birthday weekend. The hotel was very clean and very nice. The beds could be a bit more comfortable.

8/10

Excellent

29 Aug 2016

Verified traveler

Great boutique Hotel close to the beach

Love the fact that the hotel was close by to a lot of restaurants

2/10

Poor

11 Aug 2016

miguel

Not a good choice

First the Hotel it's not a parking , I need to look and pay for parking, Second the hotel got a problem s at the restroom wit water licks . I ask to talk to manager about this matter's and never let me , so very bad vacations thanks the hotel and the rent car, thanks

10/10

Exceptional

08 Aug 2016

Verified traveler

Great Location, Manager really Friendly and KIND!

Very nice hotel. Great Location in the 5th Avenue, and beach, Excellent Room and Amenities
The manger is very kind and Nice, dor this price you can get even more than I expect.

8/10

Excellent

07 Aug 2016

Angie Rpo

Nice hotel

Nice hotel near to Beach And 5th avenue where there are many restaurants and shopping.
All staff was kind.

10/10

Exceptional

28 Jul 2016

michelle

Omg wonderful location wonderful staff clean hotel close to beach shopping Restarant

10/10

Exceptional

27 Jul 2016

James

Perfect location but still a little privacy!

Everything was perfect....... would definitely stay here again. Only minor complaint is that the wifi is a little shaky. Could have just been my room location, but every restaurant and bar....... and I mean EVERY restaurant and bar has wifi, so no problem there. Great stay, thanks for the hospitality!

10/10

Exceptional

26 Jul 2016

Noe

Unic Great Hotel

Really nice jewel hidden in the middle of 5th street.

Partner

10/10

Exceptional

26 Jul 2016

Randall

Excellence!

Place was incredible, staff was amazing! Thanks Felipe for all the help and recommendations.. It was the perfect location no need for a cab at all the whole trip.. Everything was walking distance from the hotel.. Room was immaculate everyday! Wish we could have stayed longer, but 9 days was plenty of time to get a full experience..

6/10

Pleasant

22 Jun 2016

Verified traveler

Close to 5th Avenue

Room was clean on arrival. AC broke on the second day and they moved me into another room until it was fixed. No issues after that. Definitely would not recommend this place for families with children as it gets very noisy at night probably until 1 am and that's not even the noise from the main strip.Shower did not get very hot at times. I took lukewarm showers several times. Restaurant was convenient on rainy days. My clothes and all my belongings smell just like the hotel room. Yuck! Also, bed was very hard as well.

10/10

Exceptional

07 May 2016

Verified traveler

Loved the design and cactuses on the 2nd floor balcony area. Great location and friendly staff.

8/10

Excellent

28 Apr 2016

luis

Perfect location, next to Mamitas beach.

Great staff, very helpful. Great location for the price

8/10

Excellent

28 Apr 2016

Verified traveler

close to everything !

This is a nice hotel! It looks like it was recently renovated...everything is new!
The staff is top notch!!! Nora, so professional and caring!
The only issue with this hotel is that at night it gets pretty noisy!