Name: La Divina By Aldea Thai
Address: Av. Cozumel Mz.81 Lt. 1, 3, Playa Del Carmen, 77710, MX

10/10

Exceptional

04 Aug 2025

Jesus

Love the space, very clean and nice staff. The rooftop pool is amazing.

Business_and_leisure Family_with_children

8/10

Excellent

20 May 2025

George

Staff was not fluent bilingually Spanish/English. Very difficult to ask about services or even get the process for getting a towel. Booked through third party service so didnt feel as if we were one of the establishments customers.
Not having immediate access to pool towels was a 1st for us on a luxury vacation.

Leisure Partner

6/10

Pleasant

15 May 2025

David

Nothing at all to much noise AC doesn't work .shower runs cold

Leisure Partner

2/10

Poor

02 Sep 2024

Dennis Nektalov

When arrived the place was dirty dead bugs on the floor bathrooms were dirty

Leisure Family

8/10

Excellent

28 Aug 2024

Janusz

Very nice, our penthouse had a pool on the roof. Half of the block from the sea. Beautiful beach.

Leisure Partner

8/10

Excellent

23 Aug 2024

Jhoenette

Beautiful and spacious hotel but needed maintenance…

Friends_and_family Family

10/10

Exceptional

20 Aug 2024

Guillermo

Easy check in.
Clean areas and friendly ataff

Business Family

10/10

Exceptional

06 Aug 2024

Miguel

Ive been to this place before, the place is the best in playa del carmen. I always vacation at playa del carmen and ive been to these penthouses before and they will keep me coming back. Best beach best penthouses and best service. Greatly appreciate all staff that make this possible. If you are traveling with family and are looking for the most cormfortable and clean place to stay and at the center of all the action (day and night) this is where you need to book. Dont think about it just go ahead and book i promise you will not regret. Ill be back in october with my family. Everyone loves the place (kids and adults)

Business_and_leisure Family_with_children

10/10

Exceptional

30 Jan 2024

Karolina

Beautiful, relaxing hotel.

Leisure Partner

4/10

Poor

06 Jan 2024

Verified traveler

We enjoyed the room and the premises but boy oh boy was it noisy. The room is located right above 2 restaurants that did not stop playing music ALL NIGHT LONG. Although great music, it was impossible to sleep

Leisure Partner

10/10

Exceptional

03 Jan 2024

Lincoln

Perfect location, close to restaurant, shopping and beach access

Leisure Partner

2/10

Poor

19 Oct 2023

Sophia

Worst hotel ever

The hotel smells wet, the AC is super loud. The lighting is deemed, super understaffed. The valet and house keeper are rude, and not willing to help. The ceiling is rusted and the towels are dirty. The bedsheets were smelly too. Not recommended

Friends_and_family Friends

2/10

Poor

01 Jul 2023

Javier

Save your money ! Go elsewhere !!

The beds where dirty, the a/c unit is super loud ! It’s like having heavy machinery working , host communication horrible !!
Over all was ok , nothing great . The area is by a very crowded beach . Would NOT stay here if I knew all this

Friends_and_family Family

6/10

Pleasant

04 Apr 2023

Megan

Avoid the standard Jr Suite

Stayed in a standard Jr Suite Street View for one night after having stayed in one of the larger rooms with a private rooftop years ago. The standard Jr Suite was right beside the men’s washroom by the pool area and it smelled like an old dirty urinal. Very unpleasant. I would have complained if we stayed longer than one night, but since we were out most of the day we let it be. It was a very strong and noticeable smell though. Also, the side light to the bed was broken and we found a dried rose petal in our bed which worried us that the sheets hadn’t been cleaned properly between visits. The sight of handprints on the headboard of the bed also gave us gross thoughts of what may have happened with the previous guests. All in all we were disappointed by this room.

Friends_and_family Family

10/10

Exceptional

24 Jan 2023

miriam

Wonderful stay

Leisure Self

10/10

Exceptional

04 Sep 2022

Blandine

Pros: Beautiful condo, with private pool overlooking the ocean on the top. While the beach is not on the property, it is one minute walk away. Lots of room to entertain guests on the rooftop (although visiting hours end quite early). House keeping came every day and refreshed all the towels which was nice. Cons: check in process a bit cumbersome, air conditioning blows right on the bed, we had to turn it off to sleep. An extra towel rack would have been helpful to dry our beach gear.

Leisure Family

2/10

Poor

06 Feb 2022

adil

Scam, can't call it anything else

Given this the lowest possible for this reason:
As many reviewers have said, this isn't a hotel - once you book, you will get an email asking to communicate via WhatsApp Only and that the front desk will only give out keys, nothing else, so all questions must be sent to that WhatsApp... OK, so I sent them copies of our passports 3 days before check in, they confirm receipt, they day of check in we get there, fill out forms, get bracelets, keys (front desk contacts them and then we all wait for the owner to approve check in) - took a few minutes, but overall OK. WhatApp also texts me \"welcome\". Fine.
We go to the room and it's not what the pictures here show - we booked junior suite with sofa (which I needed to sit with laptop for work, and was specifically looking for room with sofa when booking). The room had no sofa, just a tiny chair.

So I send a message to the owner on that WhatApp number and... Tada... Of course no more response for two days. They send me back an answer one hour before my check out saying \"yes, you booked a room with sofa\". Wow, so helpful, thank you, I knew that and raised that question when I got the wrong room.

I was only there for two days so I decided not to make a huge deal out of it, but for that I am writing this to caution people - - Please beware before you book here, you will have to solve your questions via a WhatApp messenger and it's up to them to respond to you or not.

Friends_and_family Family

10/10

Exceptional

09 Jan 2022

Patrick H.

Beautiful condo close to everything and amazing rooftop.

This is a really amazing condo, everything was perfect and the location is amazing. Walking distance to everything. The condo looks beautiful inside and everything worked great. If you looking for a perfect place to stay I would highly recommend it.

8/10

Excellent

21 Oct 2021

Malcolm

Great location

Good location near beach.

Friends_and_family Friends

10/10

Exceptional

18 Jun 2021

Verified traveler

A-MAZING!!! The penthouse had it all!!! Living room, dining room, full kitchen! The rooms were spacious and loved the Zen-like decorations throught the area. BUT the rooftop was even more impressing! Many sun chairs, day beds and the pool was awesome!! If you want to impress your guests, look no further!!!

Leisure Partner

10/10

Exceptional

20 Apr 2021

Alfonso

Playa del Carmen

It not an Hotel, it is not right on the beach. Very well located in downtown.

Partner

2/10

Poor

07 Mar 2021

Verified traveler

A few things to know about this property. 1. This is not a hotel, so don’t expect hotel type services 2. Pack the insect repellent because the room is full of mosquitos. 3. Don’t expect friendly service (apart from housekeeping and the maintenance man as they were very nice). 4. The Master Suite with Sea View does not have a kitchen as it says in the description. 5. The property amenities need updating as a lot of what is listed are not provided. 6. Weak wifi. The worst part was that heavy construction was happening throughout the day and was not mentioned at check-in. Exercise your choice and stay somewhere else.

Leisure Self

10/10

Exceptional

13 Jul 2020

Verified traveler

Excelente servicio, todo limpio, espacios amplios, muy agradable.

Leisure Family

8/10

Excellent

03 Mar 2020

Lawrence

Good value

Very nice room. Music loud on street could not enjoy balcony. Need some soft music at poolside

Partner

10/10

Exceptional

03 Feb 2020

Verified traveler

This property was very clean and a great location, we really enjoyed our stay and would recommend it.

Leisure Partner

4/10

Poor

05 Dec 2019

Verified traveler

Room was clean and nice. Pool bar was not open and looked to not have been open in a long time. We arrived before out 3pm check in time but they wouldn’t let us Use towels at the pool till after 3pm. No services AT ALL. Was a condo unit owned by someone unavailable off site.

Leisure Partner

4/10

Poor

27 Oct 2019

Verified traveler

Just a poor arrangement in that this isn't a hotel but a residence. I made a late booking and my reservation could not be found. TONS on mosquitoes rose up as we entered the room. Once I managed to dig up my reservation it took AGES to check in and the girl at the desk kept getting distracted with one of the other employees. The front desk was unable to help with anything and said we must call an outside company that managed the rooms. We had to wear wrist bands at all times for the 'valet' and to access 'certain areas' which we specifically said we would not be visiting as we were out all day. The first night I confirmed that the valet would be there later on between 9pm and 10pm and when we arrived the valet just stayed sitting on the guest couch and said that if we want to park we in the hotel parking that he couldn't take the car as no one was on the desk. The open air walk ways between the rooms were always flooded with rain and slippery. Alll in all a rubbish experience booked in a rush due to an error I made and that Expedia assisted me with in your usual great service, logic and pleasant tone. I'll always use Expedia but I won't stay here again.

Leisure Family

6/10

Pleasant

01 Sep 2019

Vera

woukdnt do it again

The front desk wouldn’t give us wristbands and no beach access with lounge chairs. Annoying

Business Partner

6/10

Pleasant

23 Aug 2019

Verified traveler

It’s ok

The hotel has a very nice front and the check in place is really nice too. The only thing is that the pool seems quite dirty, the whole idea of this place are condos more than hotel rooms. So the hotel room was nice, the decoration and lightning is very pretty also. The room was very clean and has its own stove burners, and mini fridge. The only bad thing is that the TV would have some HD problems and the air conditioner comes right straight to your face when you are sleeping. If the air conditioner is off the rooms have a musty odor. So the whole idea for this place are bachelors party’s, and is pretty neat to Mamitas Club Beach, they give you also a promotion for another beach club on the other side of mamitas. As for the location it has pretty close OXXOs and a Subway also a Starbucks Coffee Shop, and it’s really close to the Quinta Avenue also

Partner

10/10

Exceptional

19 May 2019

Sandra

Paradise in Playa del Carmen

This hotel is Beautiful , Front Desk is amazing , specially Renee. Facilities are the best, extremely clean ,luxury rooom. The pool is amazing. It is located in best beach in playa , Mamitas. A lot of nice places around, very closed from Fith Avenue. I highly recommend this hotel and will come back

Partner

10/10

Exceptional

12 May 2019

Verified traveler

Everything was excellent! Bartender was great. All the staff was friendly and welcoming. Great location!

Leisure Partner

4/10

Poor

11 May 2019

Verified traveler

It does not have oceanfront rooms when they say they do and it was kind of complicated to look around the hotel it was like a maze 😂

Leisure Partner

8/10

Excellent

07 May 2019

Verified traveler

Asian influences, clean and nice bedding. The rooftop pool is gorgeous and the area to sit up top is bigger than I expected. This is probably not a resort for kids for extended stays. We had 3 children with us this trip and they were fine for a couple of days, but we would not most likely spend a week here with them. We did have one unfortunate experience and lost 200USD and 2000 Pesos while we stayed there. Rene the manager printed out the “entries” into our room and it showed no one entered our room but us, so I am not sure what happened. We will come another time at this resort, but will keep our purses and wallets close by at all times. Overall good experience, with the exception of the money loss.

Friends_and_family Family

10/10

Exceptional

16 Apr 2019

Jesus

Great location and building. Worth it.

The hotel and location were amazing. However, it is recommendable to use the safes. The cleaning ladies took 20 bucks... I guess the tip.

Friends

6/10

Pleasant

25 Mar 2019

Verified traveler

sad hotel

This hotel has nice rooms, but the hotel is dark and sad. Pool has no view to the ocean. Guards at entrance ask to see a bracelet at night to allow access, which to my girlfriend was uncomfortable. Bracelets are also made out of a thick plastic and are uncomfortable to wear. I would not stay here again

Partner

10/10

Exceptional

16 Mar 2019

Verified traveler

A wonderful place, right by the ocean, well-maintained, great staff, clean. Our family with three children had an excellent and memorable trip. I highly recommend.

Leisure Family_with_children

10/10

Exceptional

12 Mar 2019

Lloxci

Beautiful rooms, clean and very relaxing!
Excellent

Leisure Self

10/10

Exceptional

15 Jan 2019

Verified traveler

the design is amazing, and the room was very comforting, we slept for more than twelve hours arriving from tulum! everything was perfect

Leisure Partner

4/10

Poor

03 Jan 2019

Verified traveler

Pros- Nice sized room, great pool, nicely decorated rooms, close to ocean and convenient

Cons- Smelt like sewage inside room, lack of qualified staff (I had to ask bellboy to help carry bags, lack of seating at pool, clunky operations (2 front desks and hotel and time share operations), only 1 pillow per person on bed, a little over the top with Buddha statues.

I'd spend the extra money and stay at the Hyatt next door, I've stayed there as well and much better experience.

Leisure Family

8/10

Excellent

05 Dec 2018

Susan

Charming city retreat

Just one night but perfect location and very peaceful retreat from a busy town. Could have easily stayed longer with the full kitchen they have. Super comfy room, lovely view over buildings towards beach

Friends

2/10

Poor

09 Oct 2018

Yehonatan

Pool not working and have a lot of notice

Family

8/10

Excellent

01 Jan 2018

jin

Great location!

Great location near the beach, restaurants, shopping and nightlife! Hotel does not have much amenities. For a condo hotel, they definitely need a washer/dryer in rooms, especially in a Penthouse apartment.

Family

8/10

Excellent

12 Feb 2017

mexico traveler

Bendy close to the beach

Nice rooms with a kitchen and balcony. Lots of construction near by but did not hear during sleeping hours.

6/10

Pleasant

14 Oct 2016

Ofir

the pool was in constructions so we didnt enjoyed it. the owner of la divinia was amazing

Partner

6/10

Pleasant

31 May 2016

Verified traveler

Great hotel horrible management

Bed full of ants hotel is devided to many administrations so la diving administration could not move us to another room until morning had to spend the night in a bed with ants
When I tried talking to the manager I was told I'm making this up until I showed him the pictures I took but still no compensation

Partner

10/10

Exceptional

30 May 2016

Verified traveler

Lovely decor, great service & excellent location

This is a very nice property - great modern Thai-inspired decor, helpful customer service, large room with nice balcony w/ ocean view, fast enough free wifi. I did not check out the pool but it looked great from the pictures. There is no beach access from the hotel but it’s located at the end of the block, just a few meters from the sand and 2 blocks up from the beach is the main street with shops and restaurants. Would stay here again!

Partner

10/10

Exceptional

13 Apr 2016

Thomas in Atlan

Great location. Staff was wonderful and a beautifu

Great place. Perfect everything. Had a few hick ups with the power but Hotel wasn't responsible for it. The staff was so helpful and delightful.

8/10

Excellent

16 Mar 2016

Maria

Aldea Thai-- Playa del Carmen QR

Overpriced for the Amenities and Staff Service.
There is no beach access other than Mamitas which called or an additional fee.
Required checking in/out Beach Towels.
Everything single thing is an additional charge. Price per night expensive for what they provide.

Partner

6/10

Pleasant

29 Feb 2016

Karen

Nice hotel, close to everything

Our room was very nice and it is close to everything. There are places to eat and shop and the beach is a short walk. The listing and pictures on expedia.com show every room having a beach view though, and ours did not, so I thought that was kind of misleading. Our balcony was on a back street at the entrance to a club. On the balcony at night you can hear music from a bar down the street until about 1 am. However, you cannot hear the music from inside the room so that was good.
All in all, the place itself and rooms are beautiful, and the location is great. Just be sure you know which room you are getting because they are not all facing the beach as the listing suggests. It didn't really matter that much to us because we didn't spend much time there, but for $200/night, you can rent other places that are on the beach. (We rented a \"LaDivina Suite\" if that helps)..

10/10

Exceptional

23 Feb 2016

Playa Lover

Playa lover

The location was great, close to 5th Ave. The hotel was clean and quiet. No one bothered you. I will definitely syay here again.