Caribbean Paradise Boutique Hotel

Mexico , Riviera Maya / Playa del Carmen
PLAYA DEL CARMEN, 5th Avenida Norte Esq. Constituyentes
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100 reviews shown

10/10

Exceptional

19 Feb 2026

Noely

Super complacida con las atenciones, instalaciones, y servicio que me ofrece este Hotel. Son ya varios años hospedandome aqui. Super recomendado. Excelente opcion para quedarse si buscar vivir la verdadera experiencia de la 5ta Ave. De Playa del Carmen.

Self

8/10

Excellent

28 Jan 2026

veronica a

It was a wonderful day. Property is located in the very center of fifth Avenue, which is amazing. I didn’t have any issue with the noise at night from the club in front but other people can’t sleep. The price is very reasonable. Don’t need downsize is the smell coming out of the bathroom? It was like a sewer smell. It was very nice property. Staff were very friendly and it was very clean

Business_and_leisure Partner

8/10

Excellent

27 Jan 2026

harmony

Staff were all kind and helpful. The hotel is kept very clean.

Leisure Partner

2/10

Poor

26 Jan 2026

Victor

I will give your hotel the worse review ever. I have pictures and have videos of the sub- par level of quality and sanitary your hotel is. The make-shift-broken latch/key lock on the rooms -making it unsafe for any guests. The dirty pool you claim be be luxurious is gross asf. The fowl smell of sewer that Eminates from the drains inside the rooms. I will let every guest know this is a scam property and not to book here. On all platforms. Yous are thieves.

Leisure Self

8/10

Excellent

25 Jan 2026

Chris

Really great location!! If you want to be in the middle of everything on 5th, this is your spot. The music might be a little loud until early am hours on the weekend. So it’s not a quiet get away place… on the weekend. But I wouldn’t complain about traffic and sirens if I stayed in midtown Manhattan either. It’s par for the course.

Leisure Friends

10/10

Exceptional

16 Jan 2026

Julie

staff was courteous.

Leisure Partner

8/10

Excellent

14 Jan 2026

Cristian

Muy buena atención al cliente

Leisure Partner

8/10

Excellent

14 Jan 2026

MonTasia

Location is amazing if you dont want to hear night life please dont stay here! It did not bother my family at all we enjoyed it lol. Room smelled like poop the entire time we were there Im not sure if it was just my room but I definitely think they have a plumbing issue. You're not aloud to flush tissue. Also they do not offer wash clothes which I thought was weird they only have drying towels and medium hand towels. They must check your room at check out so plan for extra time when leaving. Pool was dirty. On our last day leaving the power went out in our room walking out the door. They dont have blankets or fitted sheets for the bed so the mattress was exposed because the flat sheet kept sliding off the bed. We made it work we weren't in the room much but these are things I wish I knew before booking. I am black and I felt extremely safe police presence was everywhere. Hope this help someone

Leisure Family_with_children

6/10

Pleasant

27 Dec 2025

Terry

So my take on boutique hotels is that it's cool if like the unfinished look. It's a small room with minimalist approach. We like the pool right outside our room and the hippy cafe right there. Very convenient location in the centre of the strip. Aside from the lack of toilet paper having to ask for it daily, and the right spaces, it's a meh.

Family_with_children

10/10

Exceptional

22 Dec 2025

julio

Staff muy amables el lugar muy seguro y limpio todo cerca alrededor lo Recomendo 100%

8/10

Excellent

20 Dec 2025

Francisco

The hotel was nice and the room was clean. The bed was a bit hard

4/10

Poor

13 Dec 2025

Indalecio

el agua de la alberca estaba sucia, si no puedes dormir con ruido no lo recomiendo porque el lugar está frente a un bar muy ruidoso y nos queria cobrar aguas y sodas que no habiamos consumido.

Leisure Partner

6/10

Pleasant

06 Dec 2025

Joel

The hotel staff were helpful, friendly and all around excellent. The hotel is small and quaint in a great location. The beds and linen were comfy and clean. The rooms are dated however and in need of renovating: Paint chipping, stained counters etc. The pool area is nice but the water was a tad murky. That said, the people working there is what made our experience lovely.

Leisure Self

8/10

Excellent

26 Nov 2025

john

Clean room great staff amazing location !! But … if you want quiet this is not the place for you .. I’d definitely book this place again but the price reflects the noise till about 2 am .. then quiet .. so if your an early riser this is not for you

6/10

Pleasant

12 Oct 2025

Geoffrey

It was okay and it is in a good location.

Business Self

6/10

Pleasant

12 Oct 2025

Alexandra

There’s no elevator, and no one will help you get your stuff up to your room and i was on the third floor… the AC was not on when i got to my room and it was extremely humid. overall pretty good, but not amazing

Leisure Self

8/10

Excellent

21 Sep 2025

SILVIA

Affordable, convenient, close to 5th Ave., onsite parking. Negative: You can hear the loud music from the night clubs across the street and next to the hotel

Leisure Friends

10/10

Exceptional

31 Aug 2025

Maximiano Villarreal

This was our 2nd time staying at this property. It’s a wonderful property & we will continue to book this property for the next times we visit Playa Del Carmen. It does sit on top of a nightclub so it can be loud, the wifi can be unstable, & there is no elevator but for the rooms, location, & price it’s definitely worth it.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Jose

Everything

Partner

10/10

Exceptional

21 Aug 2025

peyton

Me and my girlfriend stayed here for her birthday, It was a great place right on the strip next too all the fun restaurants and shops . We will definitely be back soon . Some reviews say this place isn’t the best but we didn’t mind the noise at night and the room was super cute and clean .

Leisure Partner

8/10

Excellent

08 Jul 2025

Guy

Location and economy

Very well located, right next to the mall that runs through downtiwn Playa del Carmen. Also, very economical for the location and quality of the property. Decorated in an industrial style, was a safe, quiet place to return to at the end of a hectic day

Self

10/10

Exceptional

07 Jul 2025

Christine

Amazing location

The hotel is pleasant, and humble, spacious & affordable with all the amenities. The pool was the highlight of our trip and of course the AC. It’s centrally located on 5th avenue with a variety of clubs in every corner. There is a club connected to the hotel so if you’re not here to party I suggest you stay somewhere else noise comes from all angles. Theres a club across the street as well. I can say we had an incredible stay the hotel is clean, communication is clear the workers are the sweetest and do everything to make you feel welcome. Definitely a must stay if you come to playa. So many delicious restaurants around and so close to the beach. 10 out of 10

Partner

2/10

Poor

05 Jul 2025

salvador

- no elevator. On 4th flr w/luggage
- dark and spoky 2nd flr w/ construction
- key did not open the door, maid told us to remove the pad batteries and reinstall to reset it.That's when we noticed that they had removed the pad cover to expose the batteries for this purpose
-Inside the room the sliding door did not lock
-Shower head was broken so the water shot out in a gash like a water fall and trickled at the center.
-Water pooled on the side so you would have to walk through the dirty water once you were done showering
-Their body wash made the bathroom smell like sewer (we used our own but the smell filled the room with the horrible odor)
-no blow dryer
-the bed was on a platform which drooped on one side, my wife had to sleep more towards the center forcing me to the other edge
-Bed had no cover, no blanket, just 1 sheet
- AC was inadequate, and circulation was bad
- room was dirty with crums of food
- The first night we were so exhausted from the day's activities that we fell asleep, even with the music outside, but the second night which was a Friday the music was turned up to a whole new level.Club was directly under our room and literally did not stop until 3:30am...then all of the people yelling, cleaning glass bottles crashing, and aluminum cans being crushed until 4am.We had to leave. We were told we'd get a credit for the nights we didn't stay along with the parking fee.Then they declined once we were back home. No rest at all. Do not recommend.

Leisure Family

2/10

Poor

02 Jul 2025

Rigoberto

The most terrible hotel I have ever been. Dirty, ugly and disgusting. Contractors working all over with tools and construction materials. Room with concrete beds, dirty bedding, walls, bathroom. Indescribable realty. As soon as I get to the room I rented in another place. No elevator. Not recommended to any human being.

Leisure Family

2/10

Poor

12 Jun 2025

Damon

Property is under construction and the rooms are small and you can hear other people.. it’s right next to the loudest bar on 5th.. they were drilling at 10-11pm at night and woke up my sons.. they charge 250 pesos to park your car overnight… roof is super low on the second floor also and caused me to hit my head really hard.. TV’s audio was so bad we couldn’t even hear the show.. awful

Business_and_leisure Family_with_children

4/10

Poor

06 Jun 2025

Claudia

No me gusto el olor

2/10

Poor

30 May 2025

Sintaiyao

The property was horrible, you don’t get any service, no elevator, The pictures do not reflect reality.

Business_and_leisure Friends

8/10

Excellent

29 May 2025

DeAnna

what i thought was very unique about this property was they had various teas downstairs that were very good then when they would bring new towels they would be animals ! i also thought it was so cool that they had hammocks and chair swings part of some rooms. what i didnt enjoy very much was the bathrooms were not as clean as i wouldve felt comfortable in and sometimes i would find a few bugs but it is mexico. Definitely worth it for your money! i would not suggest a room by the pool because it is open to all the hotel so you may wake up with people swimming outside your window!!

Business_and_leisure Family

10/10

Exceptional

12 May 2025

Hugo A

Walkable.

2/10

Poor

07 May 2025

Delia

Hotel in central location but hotel staff rude the hotel pool is dirty they dont clean it. Hotel in bad shape not good maintenance. When you check out they go check the room to make sure you didnt take anything. If your american the parking price is diffrent than being mexican. they charge you more overall i wont stay here again

Leisure Family

10/10

Exceptional

04 May 2025

sergio

The hotel was centrally located it had a spa , cafe , restaurants all around. Across the street was a shopping mall, at night the area was filled with people having dinner at restaurants and bars with live music. The best part was the friendly staff, Sofia and Alan were absolutely amazing !! Sofia and Alan warmed our hearts and made our stay at the hotel very memorable!!!

Leisure Family

8/10

Excellent

13 Apr 2025

Joel

Great bargain.

The hotel is in a great location with plenty of options either on premises or in proximity. Our only complaint was how how the hotel room was when arriving due to the old building structure and not running the AC module. The staff was very friendly with the pool being nice and clean.

Partner

4/10

Poor

05 Apr 2025

kerry

The pool and pool area was really gross. I didn’t see anyone clean it once. There is no bar in the pool area either. The room was nice and the property is clean, but the pool area was terrible. We ended up getting day passes at other hotels. It’s also diagonal from a second floor open air club so it’s pounding music so loud it felt like it was right outside our door. It’s open every night until 3. We actually ended up just staying at another hotel we got a day pass at the last night because we needed a better sleep.

Leisure Partner

8/10

Excellent

23 Mar 2025

Damaris

This property has a wonderful location, right on the corner of 5th Avenue and walkable to the beach and a variety of restaurants. In turn, it can be a little noisy at the night but it didn’t really bother us. The hotel is kept very clean and the decor is charming. We had a wonderful massage at the Spa. Karen at the front desk was very nice, she helped us book our massage and taxis, she gave us information and offered us discounted buffet and beach club. We did try the buffet and it was pretty good. Overall, I would return to this location.

Leisure Family_with_children

8/10

Excellent

14 Mar 2025

Robert Marc

Stay was nice, wish the AC could stay on so we didn’t come back to a hot room each time. Staff were great, especially Jessica as she was so helpful with any questions

Leisure Partner

2/10

Poor

19 Feb 2025

Fred

The night club downstairs was blasting music till 3am. It was so loud, it seemed like the speakers were IN the room. My wife woke up freezing because the bed had no blankets. Only a single sheet. She had to wrap herself in sweaters.

Leisure Family

6/10

Pleasant

18 Feb 2025

Yvonne

Convenient location but because of this it is noisy with loud music from surrounding bars until late.
Keep in mind there is no lift!!!
The spa located on the premises was very good.

Leisure Self

10/10

Exceptional

08 Feb 2025

Lee

Super cute spot in the perfect location.

10/10

Exceptional

03 Feb 2025

Loriel

Everythong was noce. well thank you

6/10

Pleasant

30 Jan 2025

Christine Jane

Staff very friendly and helpful .
Room was kept very clean .
Bed very comfortable , linen kept clean and in good condition.
Without an elevator the stairwell is challenging because there is no handrail and quite dark .
Other than that I would stay there again as the location is great for getting around town .

Business_and_leisure Self

10/10

Exceptional

12 Jan 2025

EDGAR

Good place to eat good and have fun and party!!

Leisure

8/10

Excellent

09 Jan 2025

Abbas

The hotel has stopped using elevator and guests need to climb up to the rooms. Loud due to adjacent bar until 3 AM Stairs have no hand rails for safety. Parking garage is extremely small. If you use it ask for help. Location is excellent. Quality of food below average is the fife different restaurants we went. Playa Del Mar is nice but prices are way too higher than California

2/10

Poor

31 Dec 2024

LUIS

We were there for 2 nights and we are very thankful with the staff that helped us change rooms on our second night. On our first night they gave us room 101 and it was just terrible, this room is not fit to be rented and should just be torn down, we could hear hard sounds of water coming down the pipes all night and it was impossible to sleep, this combined with all the noise and music coming in from the outside it was just awful, we did not sleep the first night, it was just impossible. Thank God that on our second night we were given different rooms and they were better and we are very thankful with the staff for this assistance.

6/10

Pleasant

29 Dec 2024

hongoro

This property has such a cute design but everything needs to be updated.

Leisure Family_with_children

2/10

Poor

29 Dec 2024

Ratnesh

vbnm

10/10

Exceptional

23 Dec 2024

Rosa

Front desk were really nice, great location and price. The only thing was the pool. Water even look green

Leisure Friends

10/10

Exceptional

28 Nov 2024

gaby

Would stay here again, loved the atmosphere more for a young crowd ! but definitely a good time

Leisure Family

8/10

Excellent

27 Nov 2024

Patricia

Overall we had a good stay. Good location, clean, nice staff. The parking is underground and difficult/tide to access it. But safe to keep your car. The bathroom plumbing makes noises every time some else in other rooms uses it. The bathroom door made a loud noise every time you close it. Due to the proximity to the 5 Avenue you can hear the loud music. But the business starts to close after 12pm some days and others are opened after midnight. If you are a light sleeper the location is not good. For us was nice to be able to walk to the beach, restart, etc.

Leisure Family

2/10

Poor

27 Nov 2024

Suman

Not Good, not recommending to anyone else

Leisure Family

2/10

Poor

27 Aug 2024

Lizeth

I was so unsatisfied and upset with this hotel that out of my 5 night stay I ended up staying 1 night and asked for a refund for the other 4! (I had to book a last min hotel nearby) So I didn't get the room I booked through Expedia, they gave me a 1 bed when I had booked a 2 double bed, we were a family of 4. As soon as you walk in the room it's HOT inside - they don't turn the AC on for you prior to your arrival, and please keep in mind it's Playa del Carmen= heat & Humidity at high levels!! They only provide ONE roll of toilet paper so if you run out you have to wait until they clean your room or you can ask the front desk. Not enough towels!!! And the showers are built a little weird that water comes out and wets the floor. Also the sink is built weird so expect water to drip out from the bottom. The rooms are smaller than what is show in the pic, and the lighting is veryyyy dim in the rooms! Just be careful when booking this property, if you're looking for a couple honeymoon thing I guess it could work? But if it were me there are nicer hotels at roughly the same price. Definitely not family friendly, and last but not least THERE IS NO ELEVATOR. We got a room on the 3rd floor and we had quite a few luggage, so it was a pain...I wish I would have read the reviews. I'm so not a negative person, but this time I truly had to write this review because it was just too much. Hope my review helps.

Leisure Family

6/10

Pleasant

18 Aug 2024

Oscar

Could be better

The location is convenient. The service has room for improvement. There is no elevator. The building needs maintenance.

Friends_and_family Family

8/10

Excellent

18 Aug 2024

Verified traveler

Good hotel, well located. The only problem was the pool that wasn’t well maintained

Friends_and_family Family

10/10

Exceptional

17 Aug 2024

Jorge

It’s in a good spot everything it’s close to Quinta Avenida

4/10

Poor

29 Jul 2024

Jorge

Hotel esta en una buena ubicacion. Hubieron algunas fallas por ejemplo desde el primer dia preguntamos por el servicio de internet nos dieron la clave pero las 6 noches que estuvimos nunca funciono dia tras dia preguntabamos y nos daban la misma repuesta que venia a reparar cuando ellos si tenian servicio en recepcion.Incluso le pregunte a otros huespedes que llevaban mas tiempo hospedandose y la respuesta fue la misma para ellos. Deberian ser mas sinceros por que personas viajamos y trabajamos remotamente y necesitamos de una buena red wifi.tuve que salir a buscar internet en otras localidades!Aparte esto el servicio al cuarto no fue el mejor las toallas eran cambiadas cada 3 dias si no las pedias.Espero puedan mejorar por que el hotel queda en una buena area segura.

2/10

Poor

26 Jul 2024

Amy

Super disappointing.
I booked two nights to stay here in May.
When I arrived the place was under reconstruction for the pool and no facilities were available- NO POOL in summer!
I expressed my disappointment and the manager said he will refund me 1 night if I stay one night. I agreed and gave them a hand written complaint AND my bank details. I have been chasing the refund for the second night for months!! Now they are ignoring my messages and I haven’t received anything. Do not stay here.

4/10

Poor

25 Jul 2024

Daisy

Property did not give us the room we reserved, beds were hard and hotels amenities aren’t great at all

Leisure Friends

6/10

Pleasant

15 Jul 2024

maria

Pool was being worked on for most of our stay and although there is an elevator they do not allow usage of it. We had to carry lots of luggage to the 3rd and 4th floor. Due to the mishap of the pool we were offered rooms with Jacuzzis so that was nice. Do not recommend this hotel for older people as there is a nightclub next door and the music is blasting until about 3 am, it didn’t bother us but I could see it being a nuisance to other people. Location is awesome as it is literally right next door to La Quinta Avenida. Overall had a good stay, and staff was friendly.

Leisure Family_with_children

8/10

Excellent

07 Jul 2024

Yadira

El hotel es muy bonito, vivimos la experiencia del huracán dentro de y todo bien recomiendo la habitación deluxe por el tamaño, la habitación sencilla es muy pequeña, Flor fue con nosotros muy amable, los pasillos tenían un olor un poco desagradable y eso le da mala imagen al hotel sin embargo es un lugar acogedor dónde puedes encontrar privacidad y está a un paso de la quinta avenida, los productos de limpieza como shampoo y acondicionador son increíbles, deberían tener a la venta esos productos, sin duda recomiendo este lugar si van unos tres o cuatro días.

Leisure Partner

10/10

Exceptional

05 Jul 2024

Mirian

Very Safe hotel.
Everything you need is within walking distance.
The only issue is that the towels get changed every three days.
Otherwise I will definitely recommend it.

Leisure Partner

10/10

Exceptional

20 Jun 2024

Shelly

Excellent location, friendly and helpful staff, appreciated the ease of parking and the included breakfast vouchers - would stay again!

Leisure Family

8/10

Excellent

15 Jun 2024

Verified traveler

Excellent location

The location was excellent. The hotel and room was nice once every thing is done. Now some of the amenities was sub par.

Cons
No phone in room
No wash cloth only med size towels
No ironing board
The elevator was out
The pool was begin worked on
No ice machine

Friends_and_family Family

10/10

Exceptional

12 Jun 2024

Lizbeth

Loved everything about this place, very convenient location

10/10

Exceptional

29 May 2024

Alvin

Enjoyed

There in Playa del Carmen for the 3rd time. Perfect Hotel for Partying and Enjoying yourself!

Self

4/10

Poor

19 May 2024

Jacqueline

The jacuzzi were not working properly rooms were small fridge was not cold ac only worked with key so room was extremely hot every time uou entered staff seemed not caring

Leisure Self

6/10

Pleasant

19 May 2024

Eamonn

We booked the master suite but it was average at best. The room needs modernising in-terms of decoration and furniture.
The room had 2 balconies but both were very small. One of the patio doors wouldn’t open until maintenance repaired it. The other lock on the patio door was broken.
The room didn’t come with any basic facilities ie hairdryer, coffee maker or iron although it did have a safe.
There was a hammock in the room which completely split the room in half, you either had to stride over it or climb under it to get to the bathroom. The hammock couldn’t be taken down.
There is a full glass bathroom door so there is no privacy whatsoever.
The location of the hotel is great and directly on 5th Ave. With that said it is directly above Bar Loco which plays loud music until 2AM and is very loud in the room even with all patio doors shut.
The staff were helpful apart from the fact that at check in we were informed that breakfast was included. The following day we were told it wasn’t included but as far as I could see there was not a dining facility at the hotel!! The hotel also has no elevator.
All in all I would say if you have children then I would not recommend the hotel due to the noise.
The location is great and the staff were all friendly.

Leisure Partner

10/10

Exceptional

13 May 2024

Sergey

It was a nice stay. Very clean room with a cute design. There is a nice pool. The staff is excellent. Convenient location.

Leisure Self

10/10

Exceptional

12 May 2024

Ariel

Great place and location. Wonderful staff.

Leisure Friends

6/10

Pleasant

11 May 2024

Fatima

El cobro del parqueo no cobraron lo debido, se quedaron con mi cambio y no me dieron comprobante

Leisure Family

8/10

Excellent

10 May 2024

Ingrid

Quinta Avenida at your door step! You have the whole strip for day time shopping and bars for nightlife just steps away!

Leisure Family

8/10

Excellent

26 Apr 2024

Israel

I did not like paying extra for the parking i wasn’t ware

Leisure Family

10/10

Exceptional

22 Apr 2024

Jonathan Rafael Marroquin

I really love the aesthetic of this property. The staff were extremely hospitable and very kind. They made me feel at home. The area is also very convenient as it is in the middle of the busier street with all the fun, parties, restaurants, shopping centres. It was very easy to go back home to change or grab something and then head back out to go in with my day. I couldn’t have imagined a better place to stay at for this trip and would definitely look at coming back again in the future!

Leisure Self

10/10

Exceptional

14 Apr 2024

Beatriz

Very good

Family

6/10

Pleasant

08 Apr 2024

Verified traveler

Great location, specially for the night scene

Excellent location, but no elevator, personnel was really friendly and that was helpful.

Friends_and_family Family

6/10

Pleasant

06 Apr 2024

Jose

They only provided one key per room, parking is to small and parking is not included on the room fee

6/10

Pleasant

02 Apr 2024

Vera

Noisy

Leisure Family

8/10

Excellent

02 Apr 2024

VILMA

Overall, we had a nice stay. As stated in the property amenities, there is no lift in the building so you have to use the stairs which for us was no problem as we had light luggage and we don’t mind an extra workout :)
There is also correct the loud music at night from the reviews, which we solved easily with earplugs.
Breakfast was limited but good. I mean there was a strict list of things which you have to choose from. Although we only had once the breakfast that the hotel offered, it was tasty.
The room is exactly as stated in the pics. It was clean and the bed was comfortable.

Leisure Partner

10/10

Exceptional

01 Apr 2024

Igor

Right in the middle of Playa del Carmen, which is great. But not for light sleepers as the music outside goes on until 2am. Convenient underground parking, but harf to find. Wifi was broken while we were there. Breakfast is at nearby restaurant with very limited choices.

Leisure Family

8/10

Excellent

12 Mar 2024

Teresa

No elevators, sewage wasn’t the greatest.

Leisure Partner

10/10

Exceptional

01 Mar 2024

Robert

Walking distance to everything

Beautiful boutique hotel very friendly staff great location. Will be staying here again

Partner

6/10

Pleasant

26 Feb 2024

Marie

The elevator not working we were put on 3 rd floor both seniors

Leisure Friends

10/10

Exceptional

24 Feb 2024

DANIELA

Excellent, close to everything. Housekeeping daily. Customer service in the reception area are incredible, they go above and beyond for you.

Family

4/10

Poor

22 Feb 2024

Richard

Great location, if you can find it!

Positives: good WiFi, clean, breakfast ok, nice people, Location.
Negatives: poor signage/almost impossible to find walking, very noisy at 1-2am because of neighbors and their kids, shower floods the floor no matter what you do, elevator doesn’t work (maybe for years! )See picture how they cover it up. Dark hallways and stairways. You get ONE key so when you leave the room the power goes off. If you are on the 4th floor and have bad knees you will be in pain!

Friends_and_family Family

8/10

Excellent

15 Feb 2024

Daniel

Great location if You like to walk to restaurants,bars,etc...but if You want something quiet this aint for You .. music Will go on until 3am next door

10/10

Exceptional

03 Feb 2024

Kevin

Very nice

2/10

Poor

14 Jan 2024

Michael

The attitude of the desk clerks... they act like it is a honour for us to stay at this hotel and we should not ask questions.
Desk clerk advised us parking is $250 pesos per night. We were told that there is a charge of $25 pesos per hour or more for parking on the street. There is no charge, on the side streets, for parking.
My daughter was going to the room to get something and tried to access a room that was not ours. The door opened. It seems that my room access card opens all rooms. Stay safe and don't leave anything of value in your room or better to book somewhere else.
The pool needs attention. We never went in the pool.

Leisure Family

8/10

Excellent

23 Dec 2023

Osiris I

Really good place

Business Family

8/10

Excellent

09 Dec 2023

Ana J

The hotel is located it in a good place, but sadly very noisy at nighst, the competition for the loudest place for sure is across the street. very safe location, poor wi-fi service, I had to be near the bathroom to get a good signal, not happy with that at all. My child didn't get signal for almost a week until the last couple days we find out the spot near toilet. I found out that they don't respect the tag we always used for \"Do Not Disturb \"at all, unless you request at the desk to stop the service to enter your room without permission. That was shocking to know. Never had happen to me before.

Leisure Family

10/10

Exceptional

08 Sep 2023

Diego

The Hotel is in a great location on 5th ave. Great customer service. The only 2 things is that the pool didn't seem that clean and if you're thinking of going to bed early, It will be difficult because of music playing until 2am outside the hotel. We enjoyed it very much because we stayed up late, so it didnt bother us.

8/10

Excellent

16 Aug 2023

Christina

Hi it’s Christina from The Christina Report, today I am giving feedback about my stay at Caribbean boutique. I stood at this boutique from 8/8/2023-8/15/2023. I have to be honest after reading the reviews I was pretty skeptical. Because I’ve already committed to this trip there was no backing out. Let me be the first to tell you this is not a bad place to stay. It has a 3 stars but it’s more like a high 3. If I am being honest there were a few things I could point out, like the pool- it wasn’t maintained and no one was there to give you any towels. There’s a big ring around the pool, a simple magic eraser around it would have done wonders. The deck area needed some tlc. There is a bar area by the pool but no one is there, so definitely a missed opportunity. The shower heads needed to be soaked with vinegar to unclog them, the water was shooting out everywhere. However the water pressure was good. In the back by the parking there is a pond I wanna say where their Buddha is but it was very dirty, no up keep at all. If there is a problem with the room or anything they notify maintenance, which could get annoying after a while. I told them the batteries needed to be switched instead of switching it they called maintenance. I came back into my room and twenty mins after using the remote it was dead. A simple switch out of the batteries would of solved it, so that was annoying! I ended up just switching the batteries out of the TV remote control… see more on Google

Leisure Family

6/10

Pleasant

13 Aug 2023

Eleazar

The accommodations met standards. But the building needs some architectural modifications as it smells like sewage and the noise of the music doesn’t go away until 2:00 a.m.

Leisure Family

2/10

Poor

27 Jul 2023

Gustavo

The property is a complete trap. They operate a bar very loud one under the second floor rooms that play extremely loud music every day unteil 2 AM. You will not sleep for shure. The manteinance is terrible the hidro is not working fine. The water on the pool is not weel.mantein and the experience is more like a nightmare that a holiday. The make You pay in advance and if You want to leave they will not refund You a dime. They get in to my room that was pay in advance and they took my staff without my concent. Is a disaster.

Leisure Family

2/10

Poor

03 Jul 2023

HENRY

This was the worst dirty and the staff was un helpful. Not recommend at all

10/10

Exceptional

29 Jun 2023

Thad

This hotel is pleasant, conveniently located, and well run! The staff are professional and courteous! Highly recommended!!

Leisure Family

10/10

Exceptional

29 Jun 2023

Margarita

Nice place and close to everything.

Leisure Family_with_children

2/10

Poor

27 Jun 2023

Carolina

The most horrible stay

I stayed in room 301
The internet never worked, when I complained they told me that she was the only one (talking later with other guests, the same thing happened)
The elevator doesn't work, I asked for a room change now. I was on the 3rd floor with very heavy suitcases (they told me no)
The breakfast included is a glass of juice, a cup of coffee (horrible), toast, 3 papaya slides, watermelon, banana- Every day the same.
horrible dirty pool

Friends_and_family Family

10/10

Exceptional

23 Jun 2023

veronica

Everything was good but we never get clean towels that’s all

Leisure Family

8/10

Excellent

23 Jun 2023

Marquis

Great service staff was amazing especially the reception personal. Gabriel Rodriguez helped a lot on my last day with transportation. Spa was amazing perfect atmosphere to relax also very close to all attractions. I can’t wait to come!

Leisure Self

2/10

Poor

20 Jun 2023

Raphaela

On our third night, the air conditioner stopped working and it took more than 2 hours for them to find a new room for us. We had to change twice (because the air conditioner of the first room they changed us was also not working). We paid for the big room with the tub inside and the room they changed us to was the smaller one without the tub. They did not offer any discount or coupon. Also, the elevator was not working any day we were there. The staff is friendly but it took a long time to resolve our problems.

Leisure Partner

10/10

Exceptional

20 Jun 2023

Cristian

Excelente

Leisure Partner

10/10

Exceptional

03 Jun 2023

Laura

Front desk staff very kind and helpful