Name: Singular Joy Vacation Rentals
Address: 1 Ave. Norte x Calle 14 Norte, Playa Del Carmen, 77720, MX

4/10

Poor

09 Jul 2026

Nicholas

Everything was good besides the obnoxiously loud slamming of doors outside my room every 5 seconds all day everyday for 5 days. Like dude who slams doors like that. Like that’s not normal at all. I wouldn’t stay there again personally.

Self

10/10

Exceptional

23 Jun 2026

Richard

Près des services

Self

6/10

Pleasant

18 Mar 2026

Tracie Ann

Microwave in our room had no power. Air conditioning would never go below 80 degrees. Very hot and humid weather that week so that was not pleasant.

Friends

8/10

Excellent

17 Feb 2026

Lorena

we stay for 5 day it is a nice place to stay, clean place, nice roof pool with the view and close to everything beach, Quinta avenida and the taxi company is down there no expensive

Family

6/10

Pleasant

26 Jan 2026

Eufemia

Room

10/10

Exceptional

25 Jan 2026

Kevin

The perfect spot, and location!!!!! The location was exactly as described, and nice and cozy.The host was responsive and welcoming, and the location was perfect. Would definitely stay here again and highly recommend.

Leisure

2/10

Poor

24 Jan 2026

Christian

The front desk never seems to know how to check people in. They always seem confused even though the envelopes with the names of people are right in front of them on their desk…

Aside from that, the room was bad. Shower doesn’t work, a/c doesn’t work, and not to mention a huge cockroach on the bed.

On top of all that, the host running these rooms is extremely difficult to reach and did not even respond at all to my complaints or put me in a different room.

10/10

Exceptional

22 Jan 2026

Suzanne

This was our third time at Singular Joy and second time we had Erica as our host. We absolutely love it there and are already planning our trip for next year!
It’s a block off of 5th Ave and a block to the beach (although it’s small by the property).
The rooftop pools are stunning but nothing compares to the view!! Angel (apologies if I spelt it wrong) at the rooftop bar was an absolute pleasure to chat with. She makes THE BEST mango mojitos!!
Highly recommend this property!!

Leisure Partner

2/10

Poor

13 Jan 2026

Yendranata

Too noisy

2/10

Poor

06 Jan 2026

Gina

The unit is located right by the night club loud music til 4am in the morning. The unit needs to be upgraded TV did not work on the living room no coffee machine and furniture is worn out.

Leisure Family

2/10

Poor

04 Jan 2026

Michael

You name it, nothing was good. Nothing worked including the elevator, no hot water. Had to change rooms because AC didn’t work. House keeping sucked. Kept taking my flat sheet off the bed for some reason. Didn’t empty trash in bathroom so I started putting toilet paper in WC after wiping my ass. Never come back that’s for sure

6/10

Pleasant

03 Jan 2026

Pearl

One night stop over ... Just okay

10/10

Exceptional

15 Dec 2025

Juan

Good amenities staff tv did not work

6/10

Pleasant

10 Dec 2025

Tracie Ann

Upkeep has gone downhill. We have stayed here for the last 3 or 4 years and nothing is maintained. Pool ladies' bathroom - stall door latches don't work, toilets are hard to get to flush, soap dispenser broken and empty. Also no soap in lobby bathroom. In our suite, the shower water alternated between hot and cold. Many outlets didn't work. We used to love this place but now we're having 2nd thoughts about it.

Leisure Friends

6/10

Pleasant

09 Dec 2025

John

Bar and pool are great. Tv in the room did not work. Hot water had to be fixed

Leisure Friends

10/10

Exceptional

29 Nov 2025

Hugo

Close to everything and the roof top pool is perfect

Leisure Family

10/10

Exceptional

01 Oct 2025

Ashleigh

This was my second time staying here! I really like it, always clean, convenient. parking was a bit difficult but once we figured it out it was great. You must insert coins after you enter the license plate.

Leisure Friends

2/10

Poor

24 Aug 2025

Christine

The roof is beautiful. Everything else is terrible. It was a stay for my husbands birthday and they were informed ahead of time. Not only did they not do anything special (promised) they gave us a room with 2 broken TVs and a clogged toilet. The air conditioning sounds like a Jetpack taking off when it turns on every 10 minutes. The room smelled and the sheets were dirty. They claimed they were be a twin bed in the room but it was a futon with broken legs. There were weird cleaning supplies and cords in the cupboards. But the worst part of all was that the room did not have a deadbolt lock which seemed suspicious.at 11pm someone fully ENTERED the room with my daughter laying on the couch inches away. My husband jumped up and yelled for them to leave immediately. I was already asleep and would not have heard it over the extremely loud ac with he didn’t get up. No one had apologized and Expedia still had not rectified the matter 3 days later! No explanation given for them entering with a DO NOT DISTURB SIGN ON THE DOOR! We would never stay here again.

Leisure Family_with_children

10/10

Exceptional

22 Aug 2025

Morgan

The staff was always helpful and kind.
The location was perfect to go shopping, go out to eat, drinking, dancing and catch a taxi.

Leisure Friends

10/10

Exceptional

12 Aug 2025

Adrian

Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Juan

Good

6/10

Pleasant

26 Mar 2025

Tracie A

The microwave didn't work - looked like it was but it never heated up.
When we tried to check in the desk clerk had no record of our room. We waited for 20 minutes till he called someone, then gave me the phone. A woman who didn't identify herself apologized and said our room had been ready for 2 hours. Apparently he didn't look at the right place. Poor skills.

4/10

Poor

25 Mar 2025

Sara

Stayed here for the kitchenette as we planned on cooking some of our meals. We also love the area it’s in as it’s right in the middle of all the restaurants, clubs and shops. However, the kitchen sink had no hot water at all. The shower would get warm then cold and warm and cold during a shower but never got hot. We contemplated losing our money since our booking was non refundable and staying elsewhere. The outlet in the bathroom didn’t work, so when doing my hair I had to plug my curler in a kitchen outlet and do my hair using my reflection in the microwave. The couch was really cheap. I sat down on it and a wooden block slipped from underneath and the couch tipped over. This happened multiple times so we chose to not use the living room as it was not comfortable trying to keep balance so the couch won’t tip. Also upon arrival we noticed lots of hair on the shower floor so that had us questioning the cleanliness of the place. After the first day they did a better job cleaning. The bed was comfy. If you care about hearing loud music this is not the place for you. We didn’t mind it. Glad I didn’t pay extra for a balcony because a lot of the balconies are not actually outside. The view is inside the hotel where the elevators are. The rooftop pool is beautiful. Sucks the bar didn’t open until 12pm. I would not stay at this hotel again.

Leisure Partner

8/10

Excellent

08 Mar 2025

Alexandra

Great Place - just a couple of things

This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.

Partner

10/10

Exceptional

22 Feb 2025

Edwin

It was right downtown with an easy walk to the beach and to shopping.

Leisure Partner

10/10

Exceptional

12 Feb 2025

Steve

Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two.

Leisure Partner

8/10

Excellent

13 Jan 2025

Gloria Jean

Although the location was excellent, and for the most part, the room and balcony was wonderful. The microwave didn't work. Our private shower, the water only trickled out of the shower head in our room, the other shower was a little better. The ac worked but would not regulate. Either it was too cold or too warm. The patio area where you could congregate was an awesome place for our group to meet. We had a great time with that and the pool and bar area was excellent. The only problem we have with staff was the guy that was at the desk who wore glasses. We don't remember his name, but he was not very Kind. We ran out of toilet paper and he said we had to contact the administrator. And when my husband asked if he could just find a roll of toilet paper, he grabbed a roll of paper towels from under the desk and slammed it on the counter. Very unprofessional other than that everyone else was great.

Leisure Friends

8/10

Excellent

09 Jan 2025

Rambart

Location and the amenities are amazing! Apt needs to be updated a little bit. No hot water, ceiling with a leak, and not too many utensils to cook.

Leisure Friends

2/10

Poor

31 Dec 2024

JORDAN

Changed room 3 times conditions were horrible I was so embarrassed with my guest.water came out brown and room didnt look as advertised. So disappointed

Leisure Partner

8/10

Excellent

29 Dec 2024

Tom

Overall really good experience and great value, new modern property, excellent location, block from beaches and shops, amazing rooftop, friendly staff and service….. would’ve been 5 stars across the board, but water pressure for shower was really bad, as well as some of the appliances weren’t functional, such as the microwave with no power and no extension cords, no paper towels (would expect something as it had a full kitchenette)

10/10

Exceptional

18 Nov 2024

alberth

Exc servicio e instalaciones

Leisure Friends

6/10

Pleasant

07 Aug 2024

Darwin

Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to
Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy.
Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request.
You own drinks not allowed around the pool area since they have a cash bar, very inconvenient.
Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left.
Good WiFi, good location. Good AC.
I would not return.

Leisure Partner

6/10

Pleasant

15 Jul 2024

Luis Amani

I wish we had booked the Meliora but we decided to try something new. Our problems were all centered around not having a working lock on our door upon arrival. The digital keypad was broken so we were given a key. We figured they had multiple copies of the keys but they did not. So for two days our room could not be cleaned. My husband went out and had to buy us toilet paper. Then they thought they fixed the digital keypad but later that night it stopped working again. So we couldn’t leave the room until it was fixed because we’d risk going out with an unlocked room. The third day they finally fixed the lock and keypad for good but it was frustrating for the first two days. They gave us a new shower head that my husband installed himself since there was no water pressure and again they couldn’t get into our room our first couple days. The staff and administrator were very nice and tried to fix things and make it better. But it was a poorly maintained room and either should have been dealt with before we got there, or given us a different room. I hope you don’t get room 110 suite because your lock may stop working and the shower still kinda sucks. We ended up having to pay $108 extra dollars too because we changed our stay from July 5-10 to July 10-15 because the hurricane, so it would have been nice to have a better hotel stay. Luckily my husband and I still had a nice vacation despite all the punches singular joy threw at us.

Leisure Partner

8/10

Excellent

05 Jul 2024

Jose

Do not count with parking, need to hunt change to put coins in to the parking meter.
Besides this issue everything excelente.

Leisure Family

8/10

Excellent

22 Jun 2024

Edgar Ivan

Condo smells really bad sheds were not clean some of were still wet

8/10

Excellent

18 May 2024

Zahra

Great spot, bad service

The pool and view of the roof top, the location, and the rooms were amazing! However the service is horrible. The rooftop bar has a selection of over priced, mediocre food and they charge for any add ons like ice, cups and water. They claim that the rooftop bar is independent from the rest of the hotel. We had problems with towel service, we would ask the front desk for fresh beach and shower towels and after hours and going back multiple times we wouldn’t get them. So if you dont plan on using their pool bar or their towels, its a great place to stay!

Friends_and_family Friends

10/10

Exceptional

08 Apr 2024

Faustino Francisco

Everything ok, except music noise at night it's so hard

Leisure Family

10/10

Exceptional

26 Feb 2024

Erin Lyn

We loved our stay here. The staff were all very nice. The rooftop pool was great with a view of the ocean. Rooms were clean and the maids did a good job keeping up all week. Walkable to everything in playa the location was excellent. Loved our room and that we could cook breakfast there. Would recommended and stay again any time

Leisure Partner

10/10

Exceptional

23 Feb 2024

Sandra

The property has a good location,clean and everybody is nice , good communication with the host

Leisure Self

2/10

Poor

21 Feb 2024

Landon Forester

Stayed here in December and reserved the same room for my son and his girlfriend last week. They were rude and refused to help with anything. After talking to many staff members and the supervisor they said it was an issue with Expedia not the property. They were unhappy with the accommodations I paid for. Not good business at all. Will never visit this location again. Ever!!

Leisure Partner

6/10

Pleasant

09 Jan 2024

Gina

Patio door and windows do not lock. Found cigarettes throughout the apartment randomly so clearly it was not cleaned properly. We were only there for 12 hours and got in late so had really no choice but to stay, definitely wont be coming back.

Leisure Partner

4/10

Poor

02 Jan 2024

Gilberto

The owner needs to improve with many things inside of the apartment we rented : the couch is horrible old broken ( was replaced by other old couch just different color, funny because she the owner tell us will be a new one) the shower hardware have poor pressure need to be replaced long time ago, windows in main bedroom don’t function properly….in other words room 210 A needs real improvement for the money they charged ….the staff cleaning the place was great kudos to them!!

Leisure Family

2/10

Poor

18 Dec 2023

Sharon

Would not recommend staying here... I don't typically write reviews but wanted to inform others before booking. Unfortunately, I booked Singular for their central location and affordable price. However, the place is very disorganized in terms of managing their bookings. As this is a condominium, I was not expecting hotel service.. but I think managing a booking correctly should be the bare minimum - this is no reflection on Expedia. Upon arriving, they did not have my booking available and also gave me someone else's room. The front desk kept insisting the envelope was for me but the name on there was not mine. After he called the property manager, he proceeded to give me a different key which led to even more chaos. When entering my room, I saw someone had already been staying in there as their luggage was unpacked. I then proceeded to go back to let the front know the room was already occupied. I was eventually was offered an upgrade to a different room for the night but was asked to check out the following morning so I can check back in to my original booking - the deluxe room. After I packed all my stuff again, I went down first thing in the morning to find out nothing was ready and the new person at the front had no idea what was going on. I eventually found out this same situation has happened to several other people as they were listening to my conversation in the lobby. My advice, please avoid booking here at all costs.

Leisure Self

4/10

Poor

14 Dec 2023

Ruth

It was a very bad experience. No hot water the safe doesnt work the tvs dont work no hot water soap dispensers dont work. I paid for 2 nights and left after 1 night. Thank goodness the bed waa comfortable..

Leisure Partner

8/10

Excellent

06 Dec 2023

Brandon

Its basic. Shower pressure sucks. Rooftop bar is good but food is not so much.

Leisure Partner

8/10

Excellent

03 Dec 2023

Ronald

Nice property but very loud at night.

Leisure Partner

10/10

Exceptional

05 Nov 2023

Marvin

The hotel was very clean and all the staff were pleasant! Very convenient near hot locations and 5th Ave. I would stay here again next time I come!

Leisure Partner

10/10

Exceptional

15 Sep 2023

Carlos

I love the location,
Love rooftop and our bartender she was amazing.
Our rooms were clean, A/c work properly.
Not complain at all.
Love it.

10/10

Exceptional

29 Jul 2023

Francisco D

I like everything ,staff are very friendly
I dont like that no parking

8/10

Excellent

06 Apr 2023

Christine

Beautiful roof good checkin excellent maid service amazing location.

Leisure Family_with_children

2/10

Poor

22 Mar 2023

Rochelle

My family and I checked into a 2bedroom, the layout was ok but the condo was nasty and smelled horrible. The air only worked in the living room so you had to sleep with both bedroom doors open to stay cool. The smell being pumped out the ac smelled of decaying animal. The floors and shower was covered with blond hair. And when I wiped it and brought it to the front desk to show the filth I was given a number to call and report. The towel were dirty brown color and the kitchen towel still had food from the previous guest. I give this place a -10/10 I would never stay there again in fact we checked out 2 days early although it was already paid for. And the noise last til 3 am every night the only good thing is the smell took your mind off the noise. Please don’t stay here people.

Leisure Family_with_children

8/10

Excellent

25 Feb 2023

Alfonzo Manuel

Great location!

Leisure Partner

8/10

Excellent

12 Feb 2023

Alma

Property was within walking distance to restaurants and shops. The jacuzzis did not work and the facility had a leak of water near stairs creating a fall hazard for my parents.

Leisure Family

8/10

Excellent

07 Feb 2023

Stephanie

Loved my stay at Singular, just a block away from la Quinta (keep note when booking) rooftop pool views on sunset are amazing. I would definitely stay here again.

Leisure Partner

10/10

Exceptional

04 Feb 2023

Michael

Ff

Leisure Family

10/10

Exceptional

24 Jan 2023

Alexandra

Needs mirrors

Leisure Friends

8/10

Excellent

21 Jan 2023

Gustavo J

Very well location close to everything you want

Business_and_leisure Partner

10/10

Exceptional

29 Nov 2022

Victor H

area is loud because of the night clubs but it's quiet inside the hotel, very easy to walk to the beach, clubs, shopping and dining areas.

Leisure Friends

10/10

Exceptional

31 May 2022

Elna Jane

Location is great!!! Very close to the beach and Quinta Avenida. You can literally just have your own drink and sit outside the balcony and enjoy the loud music from the bars. It can be loud at night but it did not bother us. Definitely recommend this place. Plus we felt safe. Loved the roof pool and bar.

Leisure Family

6/10

Pleasant

09 Apr 2022

Heidi

Rooms were nice but the noise from the streets was EXTREMELY LOUD!!!!
Staff was not overly friendly and the property manager that had our key was an hour late getting to the room.

Leisure Family

8/10

Excellent

05 Mar 2022

Lisseth

Perfect location, walking distance for the beach, COVID testing, restaurants and night life. Would definitely stay again

Leisure Partner

10/10

Exceptional

07 Jan 2022

Christy R

Excellent location. Clean. Good communication prior to arriving

Leisure Family

10/10

Exceptional

01 Jan 2022

Araceli

Nice place.
Bad thing is that there wasn't water to drink in the place
Rooftop was beautiful

Business Partner

8/10

Excellent

23 Dec 2021

ying

Very clean and near tourist attractions.
The rooftop pools are nice.

Leisure Friends

10/10

Exceptional

20 Dec 2021

Luis

Very nice building with great amenities. Located a block from the 5ta Avenida and close to the nightclubs. A lot of food nearby.

Leisure Friends

10/10

Exceptional

02 Dec 2021

Tim

Skybar and multiple rooftop pools were top notch. Location is excellent via access to everything nearby. Rooms were very spacious and excellent for extended stays!

Business_and_leisure Self

8/10

Excellent

13 Nov 2021

Jehue

The property was an intimate one. The room is a bit smaller than it appears in the pictures but the upstairs terrace is amazing.

Leisure Friends

4/10

Poor

05 Oct 2021

Harold

No where to park lucky if you find a parking in the streets.Awfull.

Business Family

10/10

Exceptional

01 Oct 2021

Marina

I like the easiness to walk in the area. All the shops are close.

Leisure Family

10/10

Exceptional

21 Sep 2021

Patricia

The place was great,modern,clean and the location was a plus.The pool was amaizing,and the hot tub too.They have a bar
The staff was super friendly.
I love my room,was big with all what i need .
Always clean ,the housekeeping lady was great.
I cant wait to go back there!!!!

Leisure Self

10/10

Exceptional

14 Sep 2021

Ernixh

Nice and clean place. Amazing pool view and close to the beach

Leisure Friends

10/10

Exceptional

10 Aug 2021

Verified traveler

Outstanding!

Leisure Self

8/10

Excellent

09 Aug 2021

Verified traveler

Property was very nice good view,nice pool, but they offer 24hr pool but they close at 9pm,
The check in people they don’t communicate, I told them the 2nd day we were there about the door handle broke 4days later,, and they didn’t do anything to fix it or they never told me to call the people in charge to fix the door,,

Leisure Family

4/10

Poor

10 Jul 2021

Verified traveler

Save your time and get a hotel room. No hot water the whole stay. Told the front desk 5 times and nothing was done. Really noisy as well, got to hear the neighbors get busy…

Leisure Partner

10/10

Exceptional

09 Jul 2021

Alexei

Great Location, awesome roof bar with a view!

Very nice location, quiet, green street with lots of restaurants and shops, minutes from the main avenue with even more restaurants and shops, also minutes to the ocean. Next to big nightclubs, very lively at night, noise? ... may be some, I didn't hear.
My suite was very clean, enjoyed cold A/C, fast internet, and the balcony, good amount of utensils, fridge, stove, all worked. Enjoyed.
The shower stream was really weak and cold, probably because of a low floor. Pick a higher floor. Also the view from the unit? Not much. Not from any unit.
Their roof top has multiple SPA, a pool, absolutely stunning ocean view and a super great bar, featuring drinks that actually made sense.

Enjoy, one of the better places in the middle of the hot pot :)

Partner