Blvd Hotel

Mexico , Riviera Maya / Playa del Carmen
Playa del Carmen, Quinta Avenida, 0
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100 reviews shown

8/10

Excellent

26 Jun 2026

Ekaterina

Great hotel, very close to Universal ( 5 min walk to free shuttle that takes you up to the park). Wish pool was bigger and laundry room would be a big plus!

Family

8/10

Excellent

24 Jun 2026

Garen

Everything was nice . They had nice rooms a pool . I liked it.

6/10

Pleasant

23 Jun 2026

Jamie

Place was nice close to Universal. Hurler the hallways and our room had a funny smell to them.

2/10

Poor

22 Jun 2026

STEPHEN

Worst hotel I have ever stayed at. The pool was located within the garage and not outside. Really wasn't even a pool. There was a distinct sanitary order that literally choked us. Also had stacked parking where your vehicle could get locked behind someone else. Only good notes where the donut shop and pizza restaurant within walking distance. Otherwise do not stay here.

Family_with_children

2/10

Poor

21 Jun 2026

leslie

Do NOT book a room here. Hotel is misrepresented on the Expedia site. The rooms, hallways, and lobby are low budget and dirty. The hallways have about 30 gallons of bleach on them that seeps into the room and is toxic. The hotel staff (except the bartender) is AWFUL.
There is an additional charge per night that they surprise you with upon arrival so you end up paying more for a very bad room that looks nothing like the photos.
The staff (besides bartender) are the rudest I have ever met.

We got a room for 3 people and they gave us 2 drink tickets, told me I need to read the fine print on Expedia about the extra charges, and were extremely callous and unhelpful.

We went up to the room, got to cities by the bleach , dirty carpet, stains in bathrooms , and turned around and checked out within 20 minutes.

The ladies at the desk did not ask why we were leaving and checking out nor did they care.

Family_with_children

10/10

Exceptional

21 Jun 2026

reinaldo

Bartender are nice people. The elevator and hallway smelled weeds.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Ruben

The hotel is right next to a freeway it’s way to Loud also we had to pay a convenience fee when ask what it was for they said for 2 drinks at bar and water in room I didn’t like that plus the rooms are very outdated and the ac control on wall don’t work we had to control it from the unit it self room was too hot I wouldn’t stay there again or recommend it

Partner

6/10

Pleasant

17 Jun 2026

Felix

Ac unit was warm would not blow cold the unit was dirty and the vents were full of debris

Family_with_children

6/10

Pleasant

17 Jun 2026

Korina

I was not happy nor told of the surcharge fees and did not even use, other than that- everything was fine.

Family

4/10

Poor

17 Jun 2026

Nicole

Not worth the $. Room not thoroughly clean. Dust build up on A/C and lights. A/C does not work on automatic and has a funny smell. Odor in hallway and rooms. Parking not included as advertised and water/coffee not complementary. DON'T RECOMMEND

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Morgan

Main issue was the housekeeper using a burning vacuum. It smelled like burnt vacuum everyday and 1 night was so bad that we were coughing and had trouble breathing. We could hear other people coughing from it as well. My husband told the front desk, which came to our floor and acknowledged the smell but did nothing about it.

The room was decent, clean when we arrived, and felt like it was recently updated. I do think everything was spaced too far apart though. I couldn’t even reach the night stand while laying/sitting in bed.

Parking could be done better, but I understand they are limited on space and are trying to use as much as possible. You’ll either be parking in a front space, which could possibly get blocked in by someone else. Or you’ll be the car blocking someone in, and if they can’t get you to move for that person you will be charged for “double parking”.

Very close to Universal Studios, which was the reason for our stay.

Family_with_children

6/10

Pleasant

13 Jun 2026

Alexis

1) Floors in our room were filthy - they appeared clean to the eyes but after walking barefoot around in our room for maybe a short time, the bottoms of our feet/socks were black from the dirt.

2) the WiFi is garbage and desperately needs to be improved asap. On top of that for some reason our regular cell data did not work well in the building either.

3) we were only given:
- decaffeinated coffee in the room
- 3 bath towels and 1 wash cloth when we had 4 people registered staying in the room
- existing stains on the bed sheets
- we pressed the button to alert we wanted our room attended to that day, but nobody came

The take away from this is the housekeeping doesn’t pay attention to detail and is a bit lazy

4) the hallway is super hot - why not leave it at a comfortable temperature to walk through? But the AC works well in the room.

All in all, it’s a ok place to sleep with a comfy bed and lots of pillows.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Nandeesh

Room are under renovation, additional 21$ fee is too much for service amenities

Family_with_children

6/10

Pleasant

12 Jun 2026

Yuliana

Woman old hair on pillow and bed sheet

Partner

2/10

Poor

11 Jun 2026

Julia

Upon checking in, I was charged an additional fee for parking, and additional fees for my stay when it was already paid in full 2 weeks before my arrival.
The room was clean, but a really bad mold, mildew odor, air conditioner not cold enough, and outlets very loose that we could not charge our cellphones.
For the price, not even a continental breakfast. I needed a handicap parking and only 2 available and 1 taken by employee without a placard.
I WILL NOT STAY THERE AGAIN.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Very nice cozy hotel close to universal studios

Self

10/10

Exceptional

08 Jun 2026

Jason

Great stay. Friendly staff and bartender. Quick walk to universal studios. Good close places for dinner or breakfast.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

The hotel was very convenient for visiting Universal Studios, with an excellent location that made getting to the park quick and easy. The stuff were friendly, the room is clean and the overall stay was decent.
However the room's air conditioning did not work properly. Even when set to 60F, the room never got cold and we were sweating throughout the night. In addition, TV was not working during our stay.
If the hotel can address the air conditioning problem, it would be a much better place to stay.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Selene

During our stay, the hotel was undergoing construction. While I understand that maintenance and renovations are necessary and often difficult to schedule around guest occupancy, construction work began promptly at 7:00 a.m. each morning and was taking place directly outside our window, which was disruptive.

The room itself was average. It appeared somewhat dated and in need of updating, and the lighting throughout the room—particularly in the bathroom—was inadequate.

We stayed for three nights, and on the morning of our third day, the elevator was out of service. Since we were on the second floor, using the stairs was not an issue for us personally. However, I was concerned about how guests with mobility limitations or other accessibility needs would have managed.

The lobby is relatively small, but the adjacent seating and bar area is inviting and provides a more comfortable space to relax. There is also a small market available for convenience, though the prices were quite high.

One thoughtful touch was the complimentary drink vouchers provided for the bar during happy hour. Unfortunately, we were visiting Universal Studios and returned after the 7:00 p.m. cutoff each evening, so we were unable to use them. Nevertheless, it was a nice gesture and appreciated.

Overall, while there were some positives, the construction noise, outdated room condition, and elevator outage impacted our experience. I would rate this hotel a 6/10.

Family_with_children

10/10

Exceptional

06 Jun 2026

Lori

I loved the hotel…very nice!! The $37/night for parking was out of control!! No free breakfast or anything but a couple free drinks at the bar would have been great if we drank. Staff was very kind and helpful!!

Friends_and_family Family

4/10

Poor

05 Jun 2026

Luis

1st of all I would like to say that paying 175.00 for parking is ridiculous. 2nd of all the pool was filthy and not maintained. The room was not ready when we arrived at around 3:10 pm and we had to be issued another room and still had to wait when we were given the room key to a new room. The room was nice and clean however, the toilet and sink both got clogged around day 2 of our stay. wifi signal was poor. overall I would not go back nor recommend this hotel.

Family_with_children

8/10

Excellent

03 Jun 2026

Victoria Smith

Enjoy my stay!

Self

10/10

Exceptional

03 Jun 2026

Alex

My stay was disappointing overall. The air conditioning was very loud and made it difficult to sleep at night. The room also had an odd smell that I could not quite identify, which made it feel less comfortable. The shower water ran hotter than expected, and the hotel-provided soap and shampoo were too small to be useful for me. Based on this experience, I would likely choose a different hotel next time.

Other than that, the staff were amazing and friendly, but I won't be back because of the staff alone.

Family_with_children

6/10

Pleasant

01 Jun 2026

Kristopher

I never leave reviews but minus the location I’d never stay again.
Let’s get the good out the way. Staffs amazing. Beyond friendly. Room was large with the double king set up. Location to universal is great. 5 min walk to the shuttle, then up the hill to universal. Staff said, why pay for parking twice. Price seemed ok, but it will lead Into the bad.

The bad. I know they claim to be a work in process but there are a few items that just broke it for me. The king bed mattresses were damaged. I about rolled off the bed every night. It must have been the cheapest mattress available and it outlived its life by months considering the number of people it probably sees.
The pillows were just bags of feathers. Extremely uncomfortable.
Lastly, the utmost deal breaker was the bathroom. Shower worked fine but the exhaust vents must have been for show. Literally everything in the bathroom was soaked by the time I got out of the shower (under 10 min). You can look at the walls and see water damage that’s been repainted so they knew this was an ongoing issue. The paper thin shower curtain that was 3” too short allowed water to drench the entire bathroom floor. Since 4 people were using it, this because quite an issue resolved by barricading multiple sets of towels.
For a few more bucks and possibly a longer walk I could have found somewhere else.
Again, extremely polite and maybe this will all be addressed after the remodel but I won’t be back any time soon.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

sara

The rooms are huge and the staff was nice. The location is great! The bartender was especially sweet and accommodating. I think his name is Matt.

Family_with_children

8/10

Excellent

01 Jun 2026

Ignacio

Room was really good size very spacious

Family

6/10

Pleasant

30 May 2026

Ricardo

The shower knob was very difficult to operate, making it challenging to turn on the shower. The room had plenty of power outlets, but only two of them actually worked. The hair dryer provided in the room also did not work well.

If you're simply looking for a place to sleep and don't care much about amenities, this hotel may be a suitable option. However, the issues with the shower, outlets, and hair dryer made the stay less comfortable than expected.

Partner

2/10

Poor

30 May 2026

Freddie

The room was dirty, there was a bug in the room. There were no shower door between the toliet and shower. The hard wood floor was wet walking in. The extra charge for water and coffee is ridiculous . Parking was $34 and water and coffee was $21, so another $55 a day to the charges I paid already. Chairs and shovels all over the place. Paper and tape all over the lights. The bed was uncomfortable. Air conditioning was on and off. The staff memes weee really rude. Overall, would not ever return. I want to request for a refund.

Family

10/10

Exceptional

28 May 2026

Mai

It was clean and spacious. Really easy to get to Universal Studios Hollywood.

Family_with_children

4/10

Poor

28 May 2026

Jacob

Rooms were larger than expected. No room service for 3 days and the pool was across the parking lot. Pretty close to walk to the Universal Studios Hollywood shuttle

Family_with_children

6/10

Pleasant

28 May 2026

Alejandra

Rooms were ok, nothing spectacular. Rooms or spacious but outdated. We got excited that our room had a screen door to a patio, but the patio looked like it was completely rundown with Chairs completely broken up and it was not useful. It actually made us feel unsafe having that screen door there when you rather just have a wall.

Family_with_children

10/10

Exceptional

28 May 2026

Lorena

Mi familia y ami nos gustó mucho este hotel todo excelente la limpieza la atención todo apesar de ser un viaje muy rápido sin Dudarlo será una opción elegirlo otra ves para nuestro próximo viaje nos encanto el Drink gratis por adulto que nos proporciono el hotel le doy 5 estrellas 🌟 😉

Family_with_children

6/10

Pleasant

28 May 2026

Olga

The location was good especially if you’re going to Universal but the area is very rough/sketchy.
The hotel seems old, the pool was awful (toe nails everywhere- even in the first room) and apparently they were remodeling which we didn’t know until after booking it. I think hotel.com should warn people of any working being down PRIOR to booking!
The staff was nice and they gave us 2 complementary drinks but that wasn’t enough.
We were placed on the third floor were the internet didn’t work, the air wasn’t working and the patio door was torn like someone tried to break in.
They moved us to another room after we called twice to get an update.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Joanne

Room was basic and mostly functional. The lighting for the kitchen area didn't light up where you needed it too, the shower was super difficult to use and the coffee machine wasn't great, I do understand the property is undergoing a renovation

I also struggled with the hotel not responding to two contacts via hotels.com

Friends_and_family Family

2/10

Poor

25 May 2026

Timothy

The hotel was not clean. The sheets had stains on them from the previous guest. The parking garage is very small with a large parking fee. You are required to leave your keys at the desk depending on where you park due to double parking. The hotel price is deceptive as they charge an extra service fee that is buried in the description of the hotel listing. I would avoid this one in the future.

Family_with_children

6/10

Pleasant

25 May 2026

David M

Poor wifi. No working telephone. Staff unable to remedy.

Partner

2/10

Poor

25 May 2026

Luisa Fernanda

Muy mal cuarto para lo q vale la verdad muy mal el cuarto las almohadas horribles la verdad precio es mucho para la propiedad

Partner

2/10

Poor

24 May 2026

Nicole

Very disappointed with my stay at BLVD Hotel & Studios. There were hairs on the sheets, a spider crawling on the pillows, mold in the bathroom, a roach by the door and the sink would not drain. The old AC left the room humid and uncomfortable, and the pillows were cheap and flat. Overall, the hotel did not feel clean or well maintained, and I would not stay here again.

Self

6/10

Pleasant

24 May 2026

Alan

Very close to Universal Studios, easy walk. Nice staff, no frills. Spacious rooms.

6/10

Pleasant

24 May 2026

Christy

The property itself is undergoing renovations so I’m sure a lot of the improvements I had hoped to see on my stay will be better when I return, the room was clean for the most part except the tv had not worked and had damage inside-dots on screen, check in-was easy but I wish the surprise surcharges were disclosed (housekeeping, amenities and parking) the staff was very respectful, the area itself is great for universal but the food in the area… not so great.

Friends_and_family Family

4/10

Poor

23 May 2026

Matthew

The Redeeming Amenities:
- Location is 10 minutes walking distance from Universal City Walk
- Free cocktail upon check-in
- The bartender in the lobby is incredibly skilled and fascinating to talk to

The Bad:
- Everything was cheap (doors, soap/shampoo/conditioner, furniture, ect…)
- Only had cable
- Half the outlets didn’t work
- The door didn’t close fully unless you slammed it shut
- Beds were the most uncomfortable beds I’ve been in
- You pay an extra $300 at check-in for a 4 night stay for “Parking and fees”
- Elevator buttons randomly did not work (kept turning off after being pressed several times)
- The pool is in a corner of the parking garage in uncomfortable lighting, and is not heated
- The “gym” is 3 cardio machines and nothing else, not even weights

Friends

8/10

Excellent

23 May 2026

Josh

Property was great. The room was very large. Only issue we had was we stayed 3 nights and our room was only cleaned once. Other than that it’s a fantastic place especially if your going to Universal Studios.

Family_with_children

10/10

Exceptional

23 May 2026

Gabby

Staff was very helpful.

Partner

8/10

Excellent

19 May 2026

Nancy

Driving up to property and walking into lobby I had high expectations because both were really nice. But once we went up to the room it was just okay nothing nice looked like the they did the bare minimum to make room look modern and new. But can’t complain it was just okay.

Family

6/10

Pleasant

18 May 2026

Diana

This is my second time staying at this hotel. The first time was very good, but this time I found hair in my bed and on the pillows. The lighting in the room was also very bad, very dark throughout the whole room. So, overall, that really takes away some points.
I remember that the first time, the lighting and cleanliness were very good. I don’t know what happened this time. The only thing I should highlight is that the bartender was very kind to us. Excellent service from him.

Partner

6/10

Pleasant

18 May 2026

Daniel

Room was clean, shower could use some upgrades.

10/10

Exceptional

18 May 2026

Peter

Great Customer service will be back again

Friends_and_family Friends

8/10

Excellent

17 May 2026

James

Our door’s security latch was broken and the room phone didn’t work so it didn’t exactly feel like the most secure room. Also, the parking kinda sucks with you having to either trap your car behind another car or give the front desk your car key so they can pull your car out to free others. So that didn’t feel super safe either. But besides that, it was a perfect hotel

Friends_and_family Friends

8/10

Excellent

16 May 2026

Sara

The bathroom light flickered, the light by the room door was out, and most outlets were loose. It was struggle to plug in anything; phone chargers, hair dryer, anything!

Friends_and_family Family

8/10

Excellent

13 May 2026

Edgar

Hotel is not located at walking distance to Universal Studios

4/10

Poor

13 May 2026

Rubi

I didn’t like it it’s outdated I very much dislike the carpet

Family_with_children

10/10

Exceptional

06 May 2026

Michael

We needed to get over to Universal Studios, so the staff was very helpful in giving us an early check-in for our room.

Friends_and_family Family

6/10

Pleasant

05 May 2026

John

The bathroom was way to dark I had to bring the desk lamp into the bathroom in order to shave. The shower was also very confusing to turn on, not all all intuitive.

Self

2/10

Poor

04 May 2026

Tanis

Hair on pillows and in shower, just a over all bad vibes

Self

8/10

Excellent

02 May 2026

Michael

Staff was very helpful, upbeat and positive. And very responsive to customer questions on local amenities.

Partner

6/10

Pleasant

30 Apr 2026

Nikki

Spacious room for a family of four, including two teens, but it seemed like a renovation was started and never finished. Lots of noise from the room above us. Staff was friendly and location was convenient to universal studios.

Family_with_children

6/10

Pleasant

28 Apr 2026

Marte

the room was ok and clean, but rhey do abuse of the clean products wirh heavy smell... after awhile, the smell was gone (or i got use to). I am very disappointed that the parking is not included... it is just silly not to put the total price. the room have one light off, which never was fixed even we report it since our first night. the bar is small and ok for a relax moment. overall, these area is overprice... insuppose universal studios is a hidden price to pay.

Family_with_children

10/10

Exceptional

25 Apr 2026

Danielle

Staff and bartender were very helpful and customer service friendly great stay

Partner

6/10

Pleasant

24 Apr 2026

Elizabeth

The room was ok it was just dirty. The beds were clean but the floors, lamps shower were dirty. You can tell they only do the minimum as far as cleaning. The tv didn’t work, turning on the shower was insane you have to pull very hard towards you for one knob to get it on and then the other knob as well to control the temperature.
The area was ok we felt safe and slept well. The beds were comfy but the base of the bed was squeaky. It was very close to universal studios which was great. Over all the hotel was ok if it was clean I would have no complaints. It was affordable and close to universal so it was worth it.

Family_with_children

2/10

Poor

23 Apr 2026

Jessica

This hotel was very dirty. I walked up and saw a homeless person urinating outside. I went in and saw a man paying a woman, looked to be prostitution. Women dresses scandalously. We walked into our room and it reeked of bleach. The shower did not work and the sheets were stained and absolutely disgusting. I traveled alone with two children. One having extreme asthma and would be inhaling bleach all night. It was so bad I checked out immediately. It was dirty and unsafe. The staff or hotels.com would not give me a refund. I am very upset with this whole situation.

Friends_and_family Family

6/10

Pleasant

23 Apr 2026

Svetlana

The room itself was very clean—I’d give that a solid 5 out of 5. However, there were a few things that could use improvement. Many of the outlets didn’t hold plugs securely (my phone charger kept slipping out), and there were no USB or USB-C ports, which would have been convenient.

The shower setup was a bit confusing. While there are instructions, it still took some trial and error to figure out the temperature and pressure, and the water seemed to come from both the ceiling and handheld shower at the same time, sometimes at different temperatures.

The sink was quite high, which might be uncomfortable for some guests. I also had trouble getting the TV to turn on, even after pressing the power button multiple times.

Overall, the hotel has a good foundation, but it could benefit from some updates and improvements. The decor and scent throughout the hotel were also a bit unusual and may not appeal to everyone.

Family_with_children

6/10

Pleasant

21 Apr 2026

Kelly

Overall stay was good, except my bed was very squeaky and noisy.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

laura

The bar tender is amazing and very easy to talk to the front desk staff very friendly.

Friends

8/10

Excellent

20 Apr 2026

Maria Christina

Clean room, but need to tone down on cleaning solution. We smelled the chlorox as soon as we entered the room.

Family

6/10

Pleasant

20 Apr 2026

Kelli

The staff was wonderful and the room overall was clean.
There was a bit of mildew smell when we entered which you can right away tell is from zero ventilation in the bathroom.
We opened the window/balcony and that cleared out within an hour or so.

Our only concerns were for the infrastructure/amenities.
The shower has a nice rainshower feature, but unfortunately, it doesnt turn all the way off, so you HAD to get your hair wet if you wanted to rinse off.
There was also a desk lamp that kept shorting in the corner, and the water pressure for the toilet was so low you would have to flush 3-4 times.
The PTAC air unit on the wall was also definitely from the late 80s/90s. It did function well, but was quite loud and an eyesore.

We stayed 2 nights. On our first morning, the elevator broke (no one inside). The front desk person was on the phone with repairmen immediately and it was fixed within 10 minutes. Again, the staff was wonderful.

I stayed at this hotel 5 years ago as part of a group for a wedding and had a lovely time. I didnt remember this property being so aged. The amenities have definitely declined since so Im hoping to see them reinvest.

The staff and cleanliness were great, but the aged feel of the hotel made it one of my least favorite stays in LA of recent years. Im eager to see this one turn around because I do love the convenient location.

6/10

Pleasant

17 Apr 2026

Yesenia

Shower water pressure is very low. Air in room is humid even with air conditioner, blowing all day long. Clean room. Footsteps from upstairs is clearly heard. They gave two free drinks at the bar, which was nice of them. Room key does not work for the pool. They need to guide you in order for them to open the pool. Pool is not heated.

Friends_and_family Family

2/10

Poor

16 Apr 2026

victor

Hotel was very Humid and rooms smelled funny. Watched some very weird activity there as well.

10/10

Exceptional

16 Apr 2026

Justin

Our room was nice and spacious. We enjoyed how close it was to universal studios.

Partner

10/10

Exceptional

14 Apr 2026

Vanessa

Polite and friendly staff. The room was spacious and clean.

Family_with_children

10/10

Exceptional

12 Apr 2026

Leslie

The room was clean and the staff was very welcoming plus is near Universal Studios.

Family_with_children

6/10

Pleasant

11 Apr 2026

Feda

Clean room every day. Dont let guests ask for it. Thats poor.

Family_with_children

8/10

Excellent

09 Apr 2026

Tonia

Great location; staffing was great- the reception team and bar staff were courteous and knowledgeable. For my room just needed improved sweeping of the floor as collected some significant dust at the bottom of my socks under desk and a few other areas of room.

Self

10/10

Exceptional

08 Apr 2026

Emmie

We had a great stay at the BLVD. The staff was very friendly and eager to help.

Family_with_children

10/10

Exceptional

08 Apr 2026

Barbara

Family_with_children

10/10

Exceptional

07 Apr 2026

Rodolfo

The property isn't flashy or fancy but it isn't it does what the price point indicates, gives you and affordable place to stay within walking distance to a tram that takes you to Universal Studios. The area isn't the greatest but I mean so is every other hotel in the area with the exception of the two on the park property. Felt safe, Vehicle is in covered parking for a decent price and the staff was the best part, friendly attentive and responsive. I would definitely stay here again on any future trips to the area. Just don't expect the glitz and glamour.

Family_with_children

8/10

Excellent

04 Apr 2026

Jeff

Good location. Room was comfortable but old. Balcony seemed unsafe and was dirty.

Family_with_children

10/10

Exceptional

02 Apr 2026

Christopher

Good location

Family_with_children

2/10

Poor

01 Apr 2026

Angelica

the shower barely worked. not enough toiletries given. the toilet doesn’t flush as well. i do not recommend it. staff was nice that’s the only good thing

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Jyotish

5 min walk to the universal studio shuttle service. Room was ok.

Family_with_children

2/10

Poor

29 Mar 2026

HyunJin

It’s nothing like pictures they put on Expedia.
Filthy room and broken suitcase wrack there’s no place to sit except bed. Worse experience.
Also, you can hear car sounds from outside all night long.

Family_with_children

2/10

Poor

28 Mar 2026

Nicodemus

Toilet and Bed are so dirty

Family

10/10

Exceptional

26 Mar 2026

Mickayla

Amazing stay booked last minute and very accommodating.

Family_with_children

4/10

Poor

25 Mar 2026

Sean

No the phone wasn’t working bed had a lean and no trash can

Friends_and_family Family

2/10

Poor

22 Mar 2026

Jessica

We got in after a long day from being out. Came to the hotel and let’s just say when you walk in there’s a smell that you just know something is up. We got to our room and first let me tell you I am not the one to leave a room, but when you find bugs in the room, it was a hell no, and I had my kids with me.

2/10

Poor

22 Mar 2026

Brianna

It was not very clean. The walls are paper thin. Staff wasn’t rude but not very welcoming… would not recommend staying here.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Lukas

No continental breakfast which was disappointing considering how pricey it was, the location was extremely convenient- o ly a blo k from Universal studios theme park.

Friends_and_family Family

4/10

Poor

20 Mar 2026

Jennifer

We entered the room and it was hot, we turned the air on and the room never cooled down. We waited 3 hours and couldn’t sleep, so went to the front desk and they offered to pay for our parking. We went back down again and complained and then they offered us a different room. That room cooled down in about 39 minutes. I’d suggest if the room doesn’t cool down within 30 minutes, go tell them.

Family_with_children

10/10

Exceptional

19 Mar 2026

Ilsin

Staff was friendly

10/10

Exceptional

15 Mar 2026

Brandon

An amazing location, so close to universal studios! I didn’t know what to expect but this was a great hotel and it was very clean. Highly recommend.

Friends_and_family Family

8/10

Excellent

13 Mar 2026

Nevin

Spacious Clean room, friendly staff, near Universal Studios and Metro Rail

Family_with_children

10/10

Exceptional

13 Mar 2026

Ruyan

clean and big room.

Family_with_children

10/10

Exceptional

10 Mar 2026

Michael

Great location and staff. Rooms are great size. Easy access for parking. Stayed here multiple times and always good experience.

Friends_and_family Friends

4/10

Poor

09 Mar 2026

Dan

Hidden parking fee of $37.00 per night.
No hot water for shower.
Location is right next to highway and I had the street side. Car alarms and Harley's driving by at 1:45am. Staff can't really do much, they appeared to do their best with what they have. I pick the wrong spot for me.

Self

8/10

Excellent

08 Mar 2026

Alice

Nice staff but didn’t get our room cleaned

8/10

Excellent

05 Mar 2026

Dan

Yes

Family_with_children

2/10

Poor

04 Mar 2026

Whitney

The room was very outdated. The shower water pressure was awful. The shower curtain was dirty and stained the swimming pool is out in the garage and not heated. Staff members complain to us as guest about how rundown the place was. We were told that they ran out of wash cloths and we had to use hand towels for two days. I would not recommend staying at this property. And I would never stay here again.

8/10

Excellent

03 Mar 2026

Masako

The neighborhood was very sketchy.

Self

10/10

Exceptional

02 Mar 2026

Paula

The only think that I have a complaint is their elevator was broke and we needed to use stairs with baggage, stroller, etc… but they didn’t charge for parking spot.
The rest was perfect!!!

Family_with_children

10/10

Exceptional

01 Mar 2026

ANDREW

Clean spacious rooms. 5 minutes away from Universal studios transfer station.

Partner

10/10

Exceptional

01 Mar 2026

Alec

Spacious room. Great location