Cielo

Mexico , Riviera Maya / Playa del Carmen
PLAYA DEL CARMEN / SOLIDARIDAD, Calle 4norte s/n entre 5ta y 10av - Col
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100 reviews shown

10/10

Exceptional

18 Mar 2026

Darleta

The breakfast was delicious and served promptly. The view from our room was spectacular! We woke up to a beautiful sunrise every morning.The hotel’s Roman-style decor is detailed and truly amazing.

Partner

6/10

Pleasant

15 Mar 2026

Yolanda

The power went out 2 out of 4 nights of my stay. No accommodations made are advise onwhat to do. We were in complete darkness for several hours.

Also, there was construction ended on the roof. Very loud, not relaxing.

10/10

Exceptional

13 Mar 2026

Tracy

Beautiful oceanfront room and kayaking by the beach

10/10

Exceptional

09 Mar 2026

Kevin

Wonderful hotel. Staff was great; accommodating and helpful with all my questions about what to do in the area. Location is great, right across the road from a Cenote that you can swim, snorkel, or Dive in. Free access to kayaks, snorkeling equipment, etc.

Self

10/10

Exceptional

08 Mar 2026

Sharon

There was a wonderful view of the ocean from my room. The special to sit on the balcony and watch sunrise and sunset and everything in between.

10/10

Exceptional

07 Mar 2026

Kay

Ideal quiet beach hotel. Small, personal friendly staff, lovely beach (yes, there are rocks but go to the end of the dock to avoid them), free snorkle gear and kayaks, a cenote just a 5 minute walk away for an interesting swim as well as a scenic beach bar/cafe. Restaurant in hotel next door as well as the cafe at Cielo (I recommend the coconut shrimp) especially with room service so you can eat on your beachside balcony. Be sure to get one of the 4 beachfront suites. Conviently located for viewing the ruins and cenotes either by car or taxi.

Partner

8/10

Excellent

03 Mar 2026

Janice

Breakfast okay, could use some more options. Staff excellent. Ocean view spectacular. Room was clean but noted black mold on black out curtains… should be replaced. Other food on menu was excellent.

10/10

Exceptional

01 Mar 2026

Sharon

The staff was always kind and helpful.
The breakfast was consistently good
My Ocean view was terrific

Housekeeping could have been better

Self

8/10

Excellent

20 Feb 2026

Trupti

This was an amazing stay with beautiful ocean view, the lobby and the pool is too dreamy.
Rooms were clean, staff was calm and helpful.
Breakfast was minimal, and food taste is average.

Partner

10/10

Exceptional

17 Feb 2026

Christian

My wife and I had a wonderful time! The room was wonderful clean and the view of the ocean was majestic!

10/10

Exceptional

17 Feb 2026

Chele

Staff was incredible, room was immaculate. Beautiful view.

Self

4/10

Poor

15 Feb 2026

Jennifer

Air conditioner was broken fixed on Tues. but was not fixed had to come back Thursday, still did not functioning properly could not turn up or down or on or off. Breakfast very limited and nothing great. No juice included. Beach small but nice. But ocean water
Dark and seagasum seaweed. Love love love Mexico have been coming here for vacations for 40 years, but not so much this hotel. This is not a 9 star place!!! Must have a car!

Partner

6/10

Pleasant

13 Feb 2026

Diane

The beach is rocky and shallow, so hard to swim. The pool is very cold.
The staff was nice and the room clean and good. Hard to reach, pretty isolated.
Food was good.

Leisure Partner

8/10

Excellent

13 Feb 2026

Ruth

Room was clean and tidy, staff seemed good, at check they tried to charge me full charges but I had already deposits on the 2 rooms in advance, they said no so were going to charge me, then i persisted that I had already paid on January 15, they then checked their paper files and it was stapled right on the papers, so not hAPPY ABOUT THAT
iF i HADNT PERSISTED they wouldnt have checked

Leisure Family

8/10

Excellent

13 Feb 2026

jasmyne

The staff were great, very kind. We were upgraded to an ocean front view, highly recommend waking up to the sun rise! However the upgrade to the better view meant we went from a two queen room to a king and a sofa. Otherwise it was great

Business_and_leisure Friends

8/10

Excellent

11 Feb 2026

Tiffin

The hotel itself is beautiful. Our room was large and pleasant. The staff are all nice. The included breakfast was fine and basic. Very good fruit, and several egg options. However, although it was included, the staff made it clear that tips were expected. One morning we left early for a tour and asked if we could have some breakfast to take with us. Yes to the fruit, which staff could approve, but no to anything else.

Since we did not have a car, I had been worried about restaurants within walking distance but that was not a problem. There are a number of hotels on the road (a dirt road that parallels the beach with forest/jungle or mangrove, not sure which, on one side and hotels and private apartments on the other). Each hotel has a restaurant, meaning that there are several restaurants within easy walking distance. There is even a popular cenote a short walk away.

Taxis to Tulum are expensive, so we took the Colectivo. We took it once to the Tulum Ruins and once downtown. This is a shared van and is very cheap and easy to use. But you have to walk to the main road to get it.

Overall, the hotel was good value for the money.

Leisure Family

6/10

Pleasant

10 Feb 2026

Ladonna

Ate at the restaurant and was disappointed with the food quality, I grudgingly paid 75.00 for a burger and a skirt steak The exchange rate was unusually low and didn’t match my converter at all!! Staff was great, had an issue with the a/c but maintenance fixed it. Also, no elevator if you don’t mind walking up steps.

Friends_and_family Family

8/10

Excellent

07 Feb 2026

Terri

Awesome location on the beach. Staff were courteous and helpful.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Dwayne

Clean rooms, friendly and helpful staff, nice private beach and very good restaurant. Staff kept the beach well maintained and cleaned up seaweed.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Rosa

Room was HUGE, and loved having a balcony. Breakfast had lots of options and was very good. Very safe area with security patrolling. Loved the private beach area with the hammock on the dock to lounge on. Although we didn’t have time to go, there is a cenote just across from the hotel. Would stay there again.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Kim

The hotel is very clean. The room is very clean. Each room has a champagne, coffee maker, and refrigerator. Beach towels are provided in the room as well.

10/10

Exceptional

14 Jan 2026

Kim

The hotel is great. People are extremely nice. The area is very safe as we have our rented car as well. The only issue is that there are a lot of speed bumps on the road to the hotel. If you rent a car, make sure it's not a low car. The road is very dark, so it's not advised to walk at night without a flashlight. A car is recommended if you stay here.
Breakfast is included but it's a la carte, so it's not all you can eat. Food is clean and well prepared. Plenty of places to sit and relax. We love the hammocks at the pier. The pool is very small and too cold, so we didn't use it.
Overall, we like the place a lot.

10/10

Exceptional

11 Jan 2026

Darshit

Yes

Leisure Partner

10/10

Exceptional

11 Jan 2026

Gerald

This was our first time in Tulum so we weren’t sure what to expect but the hotel was wonderful. Service was excellent and it was convenient to go into town, especially if you have a car if not, a taxi was a quick ride. The town was interesting. also lots of shops, and it had free Internet in town

Leisure Partner

10/10

Exceptional

30 Dec 2025

Lee

Nice hotel, very quiet area. Good location with easy access to cenotes and other day trips. It was windy so we didn't get to snorkel or kayak in front of the hotel, but I'm guessing it's nice to do that when the weather is calmer. We did see turtles by the dock.
Staff was super nice.

6/10

Pleasant

13 Oct 2025

John

Bar offer variety

8/10

Excellent

02 Oct 2025

Gustavo

My wife and I , we love this place , great service 100% recommend , easy to rent a car thank you very much for everything

10/10

Exceptional

05 Sep 2025

Dawn

North Tulum beachfront

We absolutely loved the hotel! You walk up the entrance of the hotel and it's open to the ocean, great breeze coming off the water, beautiful hotel! Great staff, very, very comfortable king sized bed. Slept very well! Very quaint hotel that was close to a couple of restaurants, which were phenomenal. We will definitely be back.

Partner

10/10

Exceptional

25 Jun 2025

Christian Joan

Property location is greant

Leisure Family

6/10

Pleasant

18 Jun 2025

Marisela

Unable to get in the beach. Very disappointing

Leisure Partner

10/10

Exceptional

16 Jun 2025

Maisam

Top notch service

Picturesque hotel I booked it for my photoshoot. Location is in a more remote part of Tulum not the most accessible but on the upside food was more reasonabley priced than other hotels. The Customer service was above & beyond.

Self

10/10

Exceptional

15 Jun 2025

Therese

Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.

Leisure Friends

4/10

Poor

07 Jun 2025

Sohrat

While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high.

Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.

8/10

Excellent

02 Jun 2025

Del

Very nice & quiet place for couples really recommended.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Azadeh

Amazing experience friendly staff beautiful view breakfast was ok but pool was astonishing. Fre Kayak and snorkeling equipment are big added values. Enjoy your travel to this beautiful place. Also the tours they recommend are very good.
Izaac is amazingly helpful. Kudos.

Leisure Partner

10/10

Exceptional

21 May 2025

Jaime

Excellent place Beatiful beach hotel Very courteous staff Tasty food

Leisure Partner

10/10

Exceptional

18 May 2025

Arianna

The staff were very helpful and attentive. The room was just right. Breakfast included made the start of the day easier. Water and beach area was quiet and secluded; sometimes difficult to find on the Riviera Maya these days as the area has been somewhat overdeveloped. You will want a car to comfortably navigate seeing the sights as staying only at the hotel or walking around would be a little limiting for stays lasting more than a weekend (taxis available at the end of the street. pricing we heard was a little more than you might think). Hotel restaurant doesn’t compete with neighborhood restaurants, buts that’s ok as you can easily walk down the street to eat at some very good and interesting spots. Safety is very good, the road has a full time guard station who checks in every person. Definitely worth paying a visit and enjoying.
If you’re a beach person, the water in this area can be a little challenging with waves, current, rocks, and the continuing presence of sargasm, but that didn’t negatively impact the overall visit for us, as we enjoyed the beach anyway.

8/10

Excellent

12 May 2025

Michaela Dawn

Had a lovely stay! The staff were very helpful and kind. The food was mediocre but there are a few restaurants a few steps away to try as well.

10/10

Exceptional

18 Apr 2025

Venus

I was so lucky to have a beautiful view and the ocean was just there just for me and my Family. I love this place, and was so Lucky to find this Beautiful place.

Hermoso! Me Fascinó, puedo volver ahora mismo si mi tiempo me lo permitiera.

Leisure Family

4/10

Poor

15 Apr 2025

Darren

We loved the property and service. We ate at the restaurant the first night. I had a hamburger and fries. During the night I woke up feeling very sick and soiled the bed linens. The hotel charged us for the bed linens at checkout. This was very disappointing further considering why I was sick.

10/10

Exceptional

14 Apr 2025

Ashleigh

My sister recently stayed at Cielo Maya for a week & loved it!

Friends_and_family Friends

10/10

Exceptional

12 Apr 2025

Katia

The architecture of the hotel is unique, excellent exterior design. The room is really spacious, with interesting interior design, large bathroom with both a shower and jacuzzi tub and all the necessities needed for after the shower. Plenty of towels, no need to bring your own for the beach. The restaurant food was really good and the staff very helpful. Very clean in and out of the room. The property has its own beach with chairs, bean bags and kayaks. I would gladly go there again. The only negative I have is about the area around, the road to the hotel is very narrow, bumpy and there was a construction work in the neighboring property with quite some noise during the day.

Leisure Partner

10/10

Exceptional

12 Apr 2025

Jerome

A great stay. Staff were excellent. Isaac was especially helpful

Leisure Partner

10/10

Exceptional

07 Apr 2025

Erikha Amaliz

My boyfriend and I had the best time here! The staff was amazing, there was a lot to do nearby as well 10/10 would recommend

Leisure Partner

10/10

Exceptional

06 Apr 2025

Meredith

Highly recommend this stay

We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.

Partner

10/10

Exceptional

05 Apr 2025

Jian Bin

Quiet, safe, beautiful beach access, free breakfast (made to order, and great options), friendly staff. This is an absolute gem.

Only concern we had was:
1. Water temperature (you may not get hot water for shower from time to time)
2. Power Outage (the Tulum infrastructure is not yet developed, this can be experienced elsewhere in Tulum)

Would definitely recommend the stay here!

Leisure Friends

8/10

Excellent

01 Apr 2025

Procoro

My experience at this hotel & criticism hopefully helps them because it has the potential of being a 5 star hotel.
The hotel is small but has a charming rustic and peaceful environment so if you’re looking for a place to relax & get away from the craziness of city life this is perfect. I was very happy to receive a welcoming note and a bottle of bubbly to welcome us! The staff is very friendly and attentive specially Virginio & Juan they were extremely helpful along with the front desk agents which unfortunately I forgot their names.
I celebrated my wife’s birthday with a private romantic dinner at the dock which was spectacular in every way, the service from Virginio was wonderful and the food was exquisite starting from the Cielo Maya Salad, the carrot soup, the filet mignon/shrimp to the coconut flan!! Just delicious & perfect!
The only complaints I would give is for housekeeping to be more aware of the amenities that should always be replaced in the rooms such as water, coffee, cream, and or any of the bathroom essentials which could bring this hotel to a higher level. I had to be requesting many of those items on daily basis and I don’t think that it was due to lack of gratuity because I was leaving it daily.
On our last day we ordered room service & unfortunately the food arrived uncovered and cold,I ordered a ribeye & the one we got was an overcooked weird piece of meat mostly fat looked microwaved cooked so disappointed! I’ve worked in luxury hotels & restaurants

Leisure Partner

4/10

Poor

31 Mar 2025

Christopher Joseph

Breakfast was very good. But extra for oranfe juice and chicken was extra.
Room AC was very loud but it worked good. Great sea view.
The beach was horrible. No place to walk. The whole front was packed with seawee.. steps foe pier to the water which was very slippery. The front desk staff was excellent. We felt safe throughtout the area. Overall Tulum wasnt as good as i thought. Would never come back

Leisure Partner

10/10

Exceptional

31 Mar 2025

James

Thanks for the amazing stay my girlfriend loved it for her birthday!!!

10/10

Exceptional

27 Mar 2025

Dennis

Hotel staff and food great.
Community needs a lot of work around the resorts
Tulum the city needs mass work and a new since of pride not their.
Run down mass poverty needs excellent city management does not exist

Leisure Family

10/10

Exceptional

27 Mar 2025

ronald

Hopefully they find my sun glasses.

10/10

Exceptional

26 Mar 2025

Eric

We had a great stay

Leisure Family

10/10

Exceptional

22 Mar 2025

Rene

Beautiful views, very friendly staff

Leisure Partner

10/10

Exceptional

14 Mar 2025

Jason

The staff were friendly and helpful! I would definitely stay here again. My only complaint is the AC. It only started working on our last night there but the rest of the time it was very muggy on our room.

This place is very quiet and away from the main town which was nice.

The restaurant food was delicious and the wait staff were awesome!

Leisure Family

10/10

Exceptional

12 Mar 2025

Xia

The room is big and comfortable. The included breakfast was super delicious. The room has “garden view” when I booked it. But you could see the beach and ocean from the room. The hotel also provides the kayak and paddle. boards. All staffs there are polite, friendly and helpful. If you go to Tulum, stay in this nice hotel.

Leisure Family

10/10

Exceptional

07 Mar 2025

Roxanne

staff was so attentive and kind! breakfast included was great - lots of food options and the restaurant/bar on site is convenient.

Leisure Family

10/10

Exceptional

06 Mar 2025

Abhijitsinh

Great lavish rooms with ocean front, private beach area for guest which gives utmost privacy. Beautifully maintained rooms and spectacular ambiance of hotel with ocea view

Leisure Family

10/10

Exceptional

04 Mar 2025

Brooke

What an amazing hotel! The location and staff were just perfect. If you have the opportunity, you must stay here and get the ocean view. We will absolutely be back!

Leisure Partner

10/10

Exceptional

04 Mar 2025

Hannah

Everything about our stay was perfect!

10/10

Exceptional

01 Mar 2025

josejuan

Best vacation ever

Super padre el hotel!! Todo el staff son super amables y te ayudan en todo lo que ocupes!! El hotel y la playa super privado nomas para los que se quedan alli!!

Friends_and_family Family

10/10

Exceptional

21 Feb 2025

john

Great stay

We really enjoyed our stay at Cielo Maya. Great breakfasts and really excellent service in the restaurant at all times.
Front desk was very friendly and helpful.

Partner

10/10

Exceptional

16 Feb 2025

Roseanne S

The staff at Cielo Maya are so sweet and helpful. The property is beautiful, quiet, and clean. We thoroughly enjoyed our week there.

Leisure Partner

10/10

Exceptional

15 Feb 2025

William

Pro: Beautiful beach, quiet, secluded from busy downtown, staff was very accommodating, nice pool, offers activities, close to other hotels for food, not too far from attractions

Con: poor water pressure, repairs needed,

If you want to swim in the water, bring water shoes! The rocks underneath will hurt your feet. Also, take a taxi or rent a car from the airport. The shuttle is expensive. Overall, I would book this location again

Partner

10/10

Exceptional

14 Feb 2025

Juan

Awesome getaway , awesome view , awesome experience. Oceanview suite was beautiful

8/10

Excellent

29 Jan 2025

Ivan

Rooms and view are nice but restaurant is a bit pricey and there is nothing around the area beach is rocky

Leisure Family_with_children

8/10

Excellent

28 Jan 2025

Celia

Very nice staff, quiet and peaceful, clean. Restaurant's meals were always delicious.

Leisure Partner

10/10

Exceptional

22 Jan 2025

Gail

Beimar, was helpful each day. He gave excellent suggestions and helped us to make it happen. I thank Beimar very much!

Leisure Friends

10/10

Exceptional

12 Jan 2025

Donny

Fantastic strip if you want to be close to Tulum but far enough away to be quiet! Staff is absolute ace! Candy at the desk is awesome as is Juan our waiter. I cant wait to return! Rental car will go a long way to help avoid taxis. The cenote within walking distance was great.

There are like 5 restaurants all within walking distance and each were nice if you dont rent a car

Leisure Self

10/10

Exceptional

09 Jan 2025

Crispin

Property was clean and staff very friendly and helpful

Partner

10/10

Exceptional

28 Dec 2024

Jiale

反馈内容：

The hotel is excellent! However, the restaurant service is extremely slow, and the road leading to the hotel is the worst I have ever seen. These issues significantly detracted from an otherwise great experience. I hope improvements can be made in these areas.

Leisure Family_with_children

8/10

Excellent

27 Dec 2024

Jocelyn

Property is beautiful and right on private beach, it is some distance away from all the caos, you will need a taxi/ car if you want to explore, the hotel is on a rocky street but still safe. Room was beautiful, food was okay wish there were more options near hotel. Overall great stay, relaxing and attentive

Leisure Self

8/10

Excellent

08 Dec 2024

Alicia

Beautiful ocean view, clean. Unfortunately we didn’t have hot water for showers, reported 3 times never fixed. Also, I was asked for $4,000. Mx for incidental, no previous notice. I was told it’s in small print. 🙄

Leisure Family

10/10

Exceptional

28 Nov 2024

Boris

The road to the hotel from the main road was in bad condition and really bumpy

Leisure Partner

8/10

Excellent

20 Nov 2024

Sarah

6/10

Pleasant

20 Nov 2024

Pauline

We got a great price and I quickly learnt that Tulum isn’t for the economically challenged. When the taxi turn into the road I was shocked by the massive holes created by the rain. Would should have been a 5min drive turned into 20mins. Obviously the hotel has no control over the weather, but communication could have avoided the surprise as well as being prepared for the nausea that came with the bumpy ride.

Our first morning was glorious with the sunrise over the beautiful beach.

Most of the staff were pleasant but the cleaning was merely a suggestion from their staff. They didn’t change the sheets, the bathroom wasn’t cleaned and the day before my departure, they didn’t even bother to put a pillowcase. Quite an executive decision! Maybe they knew something I didn’t. Overall I felt safe and the sound of the waves crashing into my sleep made it a decent stay.

Leisure Friends

10/10

Exceptional

13 Nov 2024

Rebekka

I loved my time here. If you are looking for peace, you have found the right place. The road getting out there is tough…but that probably helps with it not being too crowded. Once your there: sound of the waves, friendly service, great breakfast, kayaks and snorkeling included, beach chairs with umbrellas in the sand, infinity pool overlooking the water, hammocks on the pier…watching the sunrise and sunset from a kayak in the water was my favorite moment. I came here to heal and being here helped soothe my heart.

Leisure Self

6/10

Pleasant

02 Nov 2024

Alex

Everything is fine but In my stay the electricity did not work for all the night.

Leisure Partner

10/10

Exceptional

25 Oct 2024

Pedro

The dirt road that takes you to the hotel is really really really bad .. lots of potholes

Leisure Partner

8/10

Excellent

16 Oct 2024

Marta

Needs to replace some courtains.

Business_and_leisure Self

8/10

Excellent

15 Oct 2024

Meghan

The property was perfect for us! Right on a private beach and in a quiet area. The staff were extremely helpful and kind. The only downside was the food was a little mediocre. Everything else was perfect!

Leisure Family

10/10

Exceptional

10 Oct 2024

Verified traveler

We enjoyed the stay at this hotel. Everything was quite good. The rooms were really good. The only negative point was the breakfast. Wich was quite poor.

8/10

Excellent

08 Oct 2024

Edgar

It was nice to have a little peace

Leisure Family

10/10

Exceptional

26 Sep 2024

Carla

Hotel is quiet and clean. Staff is great

Leisure Partner

10/10

Exceptional

26 Sep 2024

Fernando

Amazing views and quiet beaches

Leisure Family

10/10

Exceptional

05 Sep 2024

Karen

second time
! Very good service , good food, beach amazing, good room.

4/10

Poor

02 Sep 2024

Jorge

El hotel es muy lindo pero muy mala atención por parte del personal, ni siquiera saludan . Muy mal mantenido y un desastre la limpieza. El mar tiene piedras .

Partner

10/10

Exceptional

22 Aug 2024

Maria

Nice clean and very beautiful property

Leisure Friends

10/10

Exceptional

14 Aug 2024

Young Hak

10/10

Exceptional

13 Aug 2024

David

Everything was perfect 👌

Leisure Partner

8/10

Excellent

01 Aug 2024

Patty

MUST READ BEFORE YOU BOOK!

English: My stay at Cielo Maya was great. Staff was friendly, our room was clean however, the room we booked was supposed to have \"partial ocean view\" it definetely did not and it was on the opposite side of the beach. we had a balcony facing the jungle so false advertisememt. Additionally, if you are booking at this hotel do NOT book during raining season. It took 15-20 minutes from the main road to get to the hotel. The smaller road to get into the hotel is full of pot holes and they do not warn you about that. Tour buses will not pick you up in this hotel because of how bad the road is. They will make you meet them at the main road 15-20 minutes away from the hotel. The hotel has a nearby Taxi stop. The Taxi stop will charge you $30 USD just to get you from the hotel to the main road due to the terrible road conditions costing me more money in the long run. Hotel and service were great but if i knew about Tour buses denying to enter due to road conditions and how expensive the Taxi service is I would NOT have booked at Cielo Maya.

Spanish: Mi estadía en Cielo Maya fue genial. El personal era amable, nuestra habitación estaba limpia, sin embargo, se suponía que la habitación que reservamos tenía \"vista parcial al mar\", pero definitivamente no la tenía y estaba en el lado opuesto de la playa. Teníamos un balcón que daba al bosque, publicidad falsa. Además, si reserva en este hotel, NO reserve durante la temporada de lluvias. Tardamos entre

Leisure Partner

10/10

Exceptional

01 Aug 2024

Micaela

Beautiful cozy hotel

Leisure Family

10/10

Exceptional

29 Jul 2024

Jesus

Great location right on the beach. Safe and clean. Friendly staff.

Leisure Partner

10/10

Exceptional

25 Jul 2024

Gerardo

Ocean front

Leisure Friends

4/10

Poor

11 Jul 2024

Alicia

Great breakfast but otherwise a no-go

The room was comfortable when everything was functioning, but it’s beautiful on a superficial level. If you pull back the curtains, there was mold. If you want to use the beautiful bathtub, it will take you more than an hour to fill with the trickle of water that comes from the spigot.

Our stay immediately followed Hurricane Beryl, so I understand there were difficulties beyond their control, but I was disappointed that the staff didn’t inform us that they had no power or running water upon check in… not even mentioned. When I inquired, the answer was always “20 more minutes”, but the issue lasted 12 hours, well into my first night. We couldn’t shower, flush toilets, or enjoy the airconditioning, and it was uncomfortably hot. Finally, around midnight, power and running water were restored, but for the rest of the stay, power would go off intermittently for about 10 min at a time.

It would have been wonderful to get a free beer or at least some transparency about the situation.

The hotel is one mile down a VERY VERY bumpy dirt road, so the drive is not for the faint of heart. Do not stay here if you want to venture out often.

I upgraded to an ocean view room. Thank goodness because the other rooms only had windows into the common area/ open lobby which would have been very hard for me.

The food was good, but pricey. The best part about my stay was the complimentary breakfast.

I will be choosing another hotel next time, most definitely.

Self

8/10

Excellent

01 Jul 2024

Verified traveler

Albeit that the trip was booked at the start of the rainy season and it was raining a lot, Tulum and surrounding areas were great. The hotel is lovely and

Partner

10/10

Exceptional

25 Jun 2024

Sayani

Right beside the beach, rooms were good.

Leisure Self

4/10

Poor

20 Jun 2024

Leeanne

First let me say that I chose to stay here in the rainy season in Tulum. However, Cielo Maya was without electricity for a considerable amount of time we stayed there. I was up every 45min our first night there because my partner experi

Friends_and_family Friends

8/10

Excellent

19 Jun 2024

Shelly

The staff is very accommodating. We stayed during the rainy season, so the electricity went out from 7pm until after midnight, but everything else was great! We appreciated the ease of (free) parking and the (included) breakfast delivered to the room.

Leisure Family

8/10

Excellent

16 Jun 2024

Raven

Great spot come during good weather season

Leisure Partner

6/10

Pleasant

12 Jun 2024

Alfredo

There was no transparency with currency exchange. Their pricing for meals and drinks I personally thought was too high.