Name: Hotel Colonial Playa del Carmen
Address: Ave. 20 norte lote 33 entre calles, Playa Del Carmen, 77710, MX

10/10

Exceptional

07 Jul 2026

German

Nice Hotel clean !

Business

10/10

Exceptional

04 Jul 2026

Katie

Room was clean. Paid parking next to hotel, walking distance to the beach and shopping on 5th Avenue.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Michael Raul

All the staff great. The hotel was clean and close to the ferry. No loud music. Launder next door. Cold AC. Clean pool. Great internet.

Family

10/10

Exceptional

11 Apr 2026

Aaron

I stay here every time I'm in playa and it is always improving very nice

Self

10/10

Exceptional

31 Mar 2026

Javier

God hotel for the price?

8/10

Excellent

30 Mar 2026

Ebony T

All in all a nice place to stay. They were remodeling while I was there so it was a little noisy. Staff does not speak English so have translator at all times.

Self

10/10

Exceptional

30 Mar 2026

Ronald

Air conditioner worked perfectly. Nice and Quiet room.

Self

2/10

Poor

24 Mar 2026

Michael Jay

They are adding a two story edition
That was somehow neglected in the advertisement
The hotel is over a quarter mile from the beach

Self

6/10

Pleasant

23 Mar 2026

Kristen

We usually enjoy this hotel for our time in playa car, it’s a great location close to the strip and beach with nice rooms, a beautiful pool and night time security.

Partner

8/10

Excellent

02 Mar 2026

Tarsem

The rooms were clean, spacious, and serviced daily, which we really appreciated. We stayed in Room 205, and unfortunately, the bathroom had a noticeable sewer smell. When we mentioned it to the receptionist, there seemed to be a misunderstanding, and we were informed the hotel was fully booked, so changing rooms wasn’t an option.

There was also construction happening during the day, and as a result, the pool couldn’t be used because small white debris was falling into the water.

That said, the staff were fantastic, and the location was excellent — both definite highlights of our stay. I would have happily given 5 stars if not for the bathroom odor issue. Overall, I still totally recommend this place and believe it’s a great option, especially because of the service and location.

8/10

Excellent

01 Mar 2026

Gabriel

We stayed at Colonial for one night before heading to the airport. Nice place, close from downtown. and cheap price for the night. Would recommend

Partner

6/10

Pleasant

24 Feb 2026

Jerry

The room was ok, kinda loud with construction workers working which I didn’t know about until check in time which I couldn’t do anything about! Front desk staff were giggling at me because I didn’t know Spanish! No ice machine on property, no face towel and water pressure was weak at best. Probably won’t stay there again!

Self

10/10

Exceptional

23 Feb 2026

Carlos

The room was spotless
Except the towels was old and small

2/10

Poor

18 Feb 2026

Gholam Reza

The whole hotel is in the construction, and they don't say nothing about.. Also the bed size is unstandout

6/10

Pleasant

02 Feb 2026

Anthony

well, unfortunately, I'm allergic to chlorine so having a pool in the middle of the building and having every single door open onto the pool with zero other ventilation in my humble opinion was not a great design, but it's your choice and I hope you're happy with it

Business

10/10

Exceptional

29 Jan 2026

Graham

Great staff, clean, no complaints

6/10

Pleasant

28 Jan 2026

Fanny

Poor WiFi

10/10

Exceptional

27 Jan 2026

Janice

Clean room, good location

Partner

6/10

Pleasant

26 Jan 2026

Emma

First of all they are having huge construction going on..that starts at 9am till 6pm. So expect a ton of loud noise. Then neighbors around the hotel almost every night had super loud music on. So over all very noisy. Other than that the only thing I didn’t like they only gave you 3 towels..2 regular ones and a small one.

6/10

Pleasant

17 Jan 2026

Kenneth

The room was clean although no hot water have to wait a long time for some lukewarm water for a shower. Would say it’s overpriced. Paid $ 100 Canadian for a night. There is better value just have to look around.

2/10

Poor

16 Jan 2026

Miriam

The room was not well maintained. The cleaning service was terrible, they only pretended they clean but still lots of dirty.

Family_with_children

10/10

Exceptional

16 Jan 2026

Stanley

Liked it

Leisure Family

6/10

Pleasant

13 Jan 2026

Andre

Personnel sympathique, hôtel âgée et en rénovation. Il y a un chantier au dessus de l'hôtel. Les lits sont moyennement confortable et les oreillers sont médiocres. Pour le prix vous pouvez trouver mieux.

Friends_and_family Family

2/10

Poor

03 Jan 2026

Edwin

Rude staff, no towels, no blankets, dirty room

10/10

Exceptional

01 Jan 2026

ANGELICA

Buena habitación, con sinceridad no recomiendo incluir desayuno, no hay agua caliente solo tibia, el personal llega a ser grosero, sobre todo las muchachas de recepción. Pero en general buena experiencia.

Leisure Family

6/10

Pleasant

28 Dec 2025

John Robert

The room was basic, cleaned daily, staff really helpful. Nights were loud as we were staying on left side of building so we’d hear the bars pumping out music until 5am. Earplugs sorted that. AC in room was nice. Don’t expect luxury, you’re really just sleeping here and spending the rest of the day doing excursions and hanging out on beach. Hotel is 5 min walk from beach and 5th avenue. The only downside is that I had the hotel pre book transportation for me to get back to airport on departure day, we did this two days in advance. I put down a deposit with the hotel. The transportation never arrived and we almost missed our flight. We had to scramble to make last minute alternatives at 6:30 in the morning. Hotel only reimbursed us 70% of our deposit paid for the non existent transportation. I’m sure this wasn’t intentional and most likely the language barrier didn’t help. I’d still stay here again on future trips.

Leisure Family

2/10

Poor

20 Dec 2025

Chrystal

Formal Complaint – Failure to Disclose Construction, Misrepresentation, and Fraudulent Practices
I am submitting a formal complaint regarding my stay at this hotel due to severe misrepresentation, failure to disclose active construction, and deceptive practices by front desk staff.
At no point prior to booking or check-in was I informed that the property is undergoing major construction, including the addition of two full floors to the building. During my stay, there was constant and extremely loud drilling and construction noise from approximately 8:30 a.m. to 5:00 p.m., making the room uninhabitable. This was not minor maintenance; it was heavy construction that should have required the hotel to be closed to paying guests. Reception staff continue to assign rooms directly affected by the noise. Operating a hotel during eight hours a day of heavy construction without disclosure is consumer fraud.
In addition, guests are deliberately misled about transportation services. The receptionist falsely stated that no alternative transportation options were available and quoted 1,250 MXN for an airport transfer. This is significantly above the market rate, which is typically 700–800 MXN to Cancun Airport, and alternative services are readily available. Providing false information to justify inflated charges is fraud. I am requesting a full refund or a full investigation by Profeco will be initiated. I am a Permanent Resident of Mexico, working in tourism. This is Fraud.

Business

10/10

Exceptional

16 Dec 2025

Elizabeth Charmaine

Great Hotel , clean , safe , close to beach and shopping . Will definitely be back

Leisure Self

2/10

Poor

15 Dec 2025

Gennadi

Staff extremely rude, didn’t speak English, told me to come back because they were busy, so we couldn’t even check in and wasted our money . Terrible customer experience

Leisure Family

8/10

Excellent

31 Oct 2025

Marlin

The room was clean, the AC worked perfectly, the staff was friendly, the only issue was the shower head needs to be cleaned or replaced. Very kittle waste for the shower

Friends_and_family Friends

6/10

Pleasant

18 Oct 2025

Denise

Won’t recommend it to anyone

10/10

Exceptional

15 Oct 2025

Ron

Very quiet and clean

Partner

10/10

Exceptional

09 Sep 2025

Cristina

Definitivo esta bien ubicado y la alberca muy agradable.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

ronald

Great place!!

8/10

Excellent

28 Jul 2025

MARIA ELENA

My stay was great

Leisure Family

10/10

Exceptional

26 Jul 2025

Esme

LOVED IT

10/10

Exceptional

21 Jul 2025

AZALIA

Muy satisfecha la recepcionistas muy amables y serviciales me sentí tranquila por la seguridad

Friends_and_family Friends

8/10

Excellent

16 Jul 2025

Marcos

Overall good hotel, convenient location, amazing pool, clean room. But room 206 air conditioning was not good. Amazing staff

Leisure Family

10/10

Exceptional

10 Jul 2025

Juan

Muy atentos en el recibimiento

Leisure Family

10/10

Exceptional

04 Jul 2025

Verified traveler

Nice pool in the middle of the hotel. Spacious rooms.

Leisure Family

10/10

Exceptional

24 May 2025

Yuliia

Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!!

10/10

Exceptional

16 May 2025

Serge

I’ll be coming back

8/10

Excellent

01 May 2025

James

Great location...near stores and restaurants...close to the beach....

10/10

Exceptional

30 Apr 2025

Anna

I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.

8/10

Excellent

26 Apr 2025

anthony

Overall I enjoyed my stay here. The room was clean but a bit small. Not bad though. The restaurant next door is very good. The WiFi is the only thing I had an issue with. It was sketchy at best. It was a bit noisy at night but quieted down after midnight. I definitely recommend this hotel.

Business_and_leisure Self

8/10

Excellent

24 Apr 2025

Gary

No parking no English speaking staff

Leisure

6/10

Pleasant

19 Mar 2025

Denise

Front desk clerk were not friendly, the hotel is so outdated, what I liked about this hotel was that it was close to both ADO’s, Walmart and Quinta Avenida… and yes I would stay there again…

8/10

Excellent

09 Mar 2025

Kenneth

Hotel Colonial is not a luxury resort, but it is more than adequate. Nice pool. Clean room. Safe and good location in Playa del Carmen. Programable room safe. Friendly staff. Restaurants and entertainment close . Beach is only a short walk away. Not far from ADO bus station.

Leisure Friends

8/10

Excellent

26 Feb 2025

MARY

Poor Communication

Communication was poor before arrival. Comments said front desk closed at 6:00 pm and I was arriving close to midnight. I sent several messages to them before I got a clear answer that there was a front desk clerk 24 hours a day. Also, I had booked a room with picture of a fridge, but they told me in comments no rooms had fridges. I had one after all. Comments did not explain to you that there is an elevator too.

Self

4/10

Poor

25 Feb 2025

Michelle

The toilet didn’t work! Shower cold water

8/10

Excellent

15 Feb 2025

Jason

A great place that has a local feel. Mixed traditional with good City access, on foot or taxi. We walked to the Cozumel Ferry after checking out

Leisure

8/10

Excellent

07 Feb 2025

Jose

I absolutely loved the pool.Enjoyed staying there for 10 days.Now the negative.The hotel requires the guests to leave an ID in order to get towels for the pool, we left my wife’s ID and they lost it which is unacceptable. We had to leave without her ID. She‘s still very upset.

Leisure Partner

6/10

Pleasant

07 Feb 2025

Verified traveler

Maggie

I would give it maybe a 3 stars.
My room had two single beds hard mattress. There was smell like cigarette, a hole on the ceiling and woke up one morning and had no water. Very little hot water and WiFi did not work. ☹️

Friends_and_family Family

10/10

Exceptional

31 Jan 2025

Francis

Absolutely loved my stay. It was very convenient getting around and so close to everything. Staff was amazing and will definitely stay again. Cant wait to see whats happening on roof.. only thing i could ask for is ability to suntan at hotel. Thank you so much 💓

Leisure Family

8/10

Excellent

27 Jan 2025

Georgia

The hotel was very well located. The pool and all the shared areas were very clean (the cleaners worked tirelessly). The rooms were a good size.
The towel policy was a bit difficult (i.e. you had to leave ID, which seems weird since they already had your information including credit card info. Also, their policy on sheet changes was draconian, i.e. we stayed a week. Mid week, my daughter asked for a sheet change and was told the cost would be 700 pesos which is almost $50. This seems excessive since if we had stayed 1 night, they would have changed the sheets for the next guests.

Leisure Family_with_children

10/10

Exceptional

21 Jan 2025

Chance

Hotel staff was very helpful and friendly. Many food options located very close. The cleaning staff were great and thorough.

Leisure Friends

6/10

Pleasant

15 Jan 2025

Robert

Property is a little outdated but overall good for just a night.

Leisure Partner

6/10

Pleasant

14 Jan 2025

Shauna

The customer service was great! 2 out of our 4 rooms reserved were older and out dated. We would have liked to have our family all on one floor or closer to one another but the hotel was unable to accommodate this. One of the rooms had many cockroaches.

Leisure Family

4/10

Poor

07 Jan 2025

Jeff

I had been prepared for the hotel to be a little noisy given its location in the downtown area of Playa del Carmen. The problem wasn't outside, it was inside! There were people at the pool all bloody night and the noise deflected throughout the hotel, it was very hard to sleep. The staff was super nice, and the restaurant that served breakfast and we went there for dinner as well was really delicious and a nice environment.

Leisure Family

10/10

Exceptional

01 Jan 2025

Claudia

This hotel is located very close to the downtown and 5-10 min walk to the beach. I liked the swimming pool area, with wonderful green vegetation all around the place. The service provided was great too.

6/10

Pleasant

29 Dec 2024

Vivian

Beautiful hotel in the old style.

Leisure Self

10/10

Exceptional

26 Dec 2024

Kevin

Excelente opción para hospedarse, el personal del hotel fue muy amable y muy atento durante toda la estancia, el lugar estaba en una buena ubicación cerca de la playa y la quinta avenida, mi familia y yo quedamos muy satisfechos con ganas de volver pronto!

Leisure Family

10/10

Exceptional

25 Dec 2024

Dinesh

Its a good hotel for the price, staff is friendly and professional, and very easy to deal with.

Leisure Family

10/10

Exceptional

17 Dec 2024

Liliana

The location was perfect and stay was great staff very friendly and room was decent! Just needed the water to be warmer in the showers but overall wonderful stay would recommend to my friends will be back thanks 🙌👌🙏

Leisure

10/10

Exceptional

12 Dec 2024

Shawn

I have stayed at this hotel for 6 times since 2017 and love it the location is amazing it’s clean safe and very affordable the restaurant next door has a great menu with great prices budget friendly place and good service thanks for having us here again and again 😘❤️😊

Leisure Partner

10/10

Exceptional

19 Nov 2024

roberto

Fue muy buena la experiencia. Solo estuve una noche. El personal fue mu amable . Recomiendo el hotel 100%

Partner

8/10

Excellent

22 Oct 2024

Vern

Staff was friendly and helpful! Room was big and comfortable. Only downside was that the pool was being renovated. Should be nice when done!

Leisure Partner

10/10

Exceptional

24 Sep 2024

Veronica

Traveled

Great place close to everything

Friends_and_family Family

10/10

Exceptional

21 Sep 2024

Veronica

Great

Great place and atmosphere

Friends_and_family Family

10/10

Exceptional

21 Sep 2024

Veronica

They helped us out accommodated to our needs

8/10

Excellent

19 Sep 2024

Dywayne

We were a little nervous booking a hotel for 2 weeks without seeing it...but it turned out great. We stayed in a room with a patio door that opened into a courtyard surrounded by 7 other rooms. That meant natural light and fresh air, two really improtant things for me in a hotel room! The room had a good closet, a safe (we didn't use it) and a mini fridge. It was leaking the first day we plugged it in, maintenance came by and put a towel behind it... problem solved LOL.

We had a king bed, a table for 2 with 2 chairs. Just what we needed for the in room meals when were were taking a break from eating out.

The bed had a bottom, sheet, a top sheet and a light blanket. In September we didn't need it! The air conditioner worked well (even though I only turned it on sporadically to cool down the room).

The bathroom had a tub, not very often do I see that! The \"rain shower head\" was in the middle of the tub so lots of room for hubby and I to shower together :) NOTE- as a woman with long hair I HATE these showers. There is never enough pressure.

We had a problem the first day with a bit of a water leadk out of the pipe coming out of the roof to the shower, maintenace came and \"patched\" it. By the end of our 2 weeks there, the slow leak peeled the paint away on the roof around the shower head.

A water cooler to fill our own bottles WIN!
Really nice front desk staff WIN!
Restaurant right next door with GREAT prices and variety WIN!
Tienda across the street selling ICE WIN WIN!

Leisure Partner

10/10

Exceptional

03 Sep 2024

rosalinda

Exelente spot

10/10

Exceptional

15 Aug 2024

Aaron

Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.

Leisure Family_with_children

6/10

Pleasant

09 Aug 2024

Zenun

An old hotel in a bad area. Elevator out of service. Pool in atrium with very noisy crowd. Internet off and on…Old washed out towels going gray.

Leisure Friends

10/10

Exceptional

07 Jul 2024

David

Great thanks

6/10

Pleasant

27 Jun 2024

Barbara

It room was good, but very noisy.

Leisure Friends

2/10

Poor

15 Jun 2024

Yolanda

The only advantage that we have,was the close to the downtown Playa del Carmen,the water was coming from the sink,yellow;the sheets were not cleaned,the shower was clogged,all the water was getting out of shower,making it unsafe for us;asked for a moped at 9:00pm,they said it was closed the cleaning area,the internet never worked,it was a disaster,when I did my check out,it was raining and we seated waiting for our transportation and the ceiling was dripping water from roof…….never again……thanks for my unsafe staying

Business Family

4/10

Poor

27 May 2024

Jim

Pool gets overpacked. Water splashing everywhere.

Leisure Partner

8/10

Excellent

26 May 2024

Richard

Affordable and close by everything.

8/10

Excellent

26 May 2024

Sari

Playa

Perfect place to stay in Playa for a few days. Great location enjoyed the pool! Great price value!

Self

8/10

Excellent

25 May 2024

Laurence

Convenient ADO bus terminal and local shopping and dineing….great for the price….good air con….good wifi

Leisure Self

10/10

Exceptional

23 May 2024

Arthur

Wonderful little gem near Quinta Avenida. Walkable to all the great spots! Great restaurants nearby and an awesome fruit grocery nearby. Clean and safe! Great staff.

Business Self

10/10

Exceptional

18 May 2024

Arthur

This Hotel is a gem! Tucked into a quiet neighborhood just off the fabulous Quinta Avenida in Playa del Carmen. Good vibes and cool looking rooms. I have a King sized bed and a huge, tiled bath tub with a rain forest shower. The swimming pool is excellent. Staff is very friendly and professional.

Business_and_leisure

10/10

Exceptional

11 May 2024

Edgar

Still at the property but love it🌹 and staff very courteous, thanks.

Leisure Family

8/10

Excellent

10 May 2024

jennifer

When we first walked in we were shocked by how amazing it looked.
I would totally stay again but wished the staff gave us a few more details!! Had no idea we had to use key card in a random box to work the lights and A/C We had a stove top but no fridge, no biggie!
After a super long day of travel in extreme heat I would have loved some assistance with our luggage going up 3 flights of stairs!! ( Ya I know, suck it up!)
This final thing is why I cannot give 5 stars is they have NO drinkable water for guests! For such an \"upscale\" place that should be a priority. When I asked at the front desk..the guy laughed at me!!!! Even a water cooler in reception would have been better than nothing!!
Enjoy your stay but bring drinking water!,

Leisure Friends

8/10

Excellent

08 May 2024

Julie-Ann

Easy walking distance to beach and shopping and restaurants

Leisure Self

10/10

Exceptional

25 Apr 2024

Daniel

Nos gustó el ambiente y cerca de la playa.

Leisure Partner

8/10

Excellent

20 Apr 2024

Alessandro

Very nice Hotel. Very nice Location!

Leisure Self

6/10

Pleasant

03 Apr 2024

Daniel

This hotel is a good place to stay in. The location is great. Very close to the bus station, and you’ll have plenty to choose from as far as having a meal.

Self

10/10

Exceptional

02 Apr 2024

Ricardo

Nice hotel but the area wasn’t to nice but the people where nice in that area

Leisure Partner

10/10

Exceptional

31 Mar 2024

Giulio

Very friendly and personable service.
Just a bit noisy around the pool, but it was convenient and clean.

Business_and_leisure Self

8/10

Excellent

27 Mar 2024

Blanca

People don't respect others at bedtime, are talking so loud by the pool at late hours. also, you need to mention that the parking is around the corner and the administration desk is open late.

10/10

Exceptional

19 Mar 2024

Fabio

.. most of the staff were very pleasant and easy to deal with. .. the location was very close to the beach and the neighborhood not threading and welcoming. .. a blessed place to visit playa del Carmen from.

Leisure Self

10/10

Exceptional

06 Mar 2024

Perry Eugene

Great

8/10

Excellent

01 Mar 2024

James

Great location. Newly renovated. Friendly stall.

Leisure Self

8/10

Excellent

24 Feb 2024

Joe

Hotel was good as well as the location, the only bad thing was not having a parking lot.

Family

10/10

Exceptional

15 Feb 2024

Tomasz

Really nice hotel. Basic rooms. AC nice and quiet. No outside noise. As for breakfast better go outside. Restaurant that serves breakfast very disorganized, you will waste a lot of time. Hotel itself is nice and very clean.

Leisure Family

6/10

Pleasant

28 Jan 2024

Richard

2 night stay

My stay was for only 2 days. You have to go to the front desk to ask for shampoo because they don’t put it in the room. The staff is very friendly but have very limited English, but they try to help.

Self

10/10

Exceptional

18 Jan 2024

Johnny

Just left Hotel Colonial after a 7 night stay. Everyone at the hotel from the people that worked behind the desk, to the Security Guard (Abraham), to the maids, all were so friendly and helpful and all treated me like a VIP (which I'm not!) Basic room, but a king sized bed, refrigerator, a/c, great water pressure, room safe, and tv. I couldn't find any English speaking channels, but I wasn't there to watch tv, so really not an issue. Food carts right around the corner on Calle 2. Fifth Avenue 3 blocks away. El Fogon, on Avenida 30 a 5 minute walk. Walmart & Mega app a 10-12 walk (max). I didn't use the pool, but it was very big and right behind the lobby, looked great. No elevators, but I was only 1 floor up so no issues for me. I would stay at Hotel Colonisl again without hesitation.

Business_and_leisure Self

8/10

Excellent

08 Jan 2024

Maria

Needed small refrigerator

Leisure Family