Name: Mayab Playa 5th Ave
Address: 5ta Avenida Esquina Con Calle 2 Norte, Playa Del Carmen, MX

6/10

Pleasant

27 Jul 2026

Jennifer

Great location, super close to everything. The pool wasn’t operational sadly, but overall it’s a good place to sleep.

8/10

Excellent

19 Jul 2026

francisco

Good for the price not bad

Self

10/10

Exceptional

06 Jul 2026

Marlon

For the price and location, I give the MayaB 5 stars. It is in no way any type of luxury hotel. Three floors, narrow stairs, no elevator. But it was clean and comfortable, albeit sparsely furnished. There was an in room refrigerator, which worked well. The King Size bed was comfortable, but the bed linens were a bit worn. The rooftop pool was small, with no place to lay out on the pool deck, as the pool was raised above the main level. There were lounge chairs and seating at tables with umbrellas on the main deck, which was below pool level, Overall, it was adequate for our needs, as long as you aren’t looking for a luxury hotel.

Partner

4/10

Poor

26 Jun 2026

Madilynn Rose

room was definitely not like the pictures, sheets and towels were all stained and the front desk was no help we had to walk to the oxxo to buy more toilet paper. However - it’s right on 5th avenue and close to eveything and the AC worked great so it did the job.

Partner

6/10

Pleasant

01 Jun 2026

Alisar

Super convenient to go and walk around, but there was no parking anywhere near and nothing is marked or has signs. The bed was clean thankfully the rest of the room wasn’t. The bathroom was full of mould and was dirty. There was hair all over the floor and in the shower. I got what I paid for and had a wonderful time and a safe spot to sleep

Friends

2/10

Poor

14 May 2026

Catherine

Receptionist is rude and not interested in guest services. I arrived early and without a hello or anything she snapped “check in is at 3”, I said I know but wondering if there is somewhere I can store my bag. She said No, come back at 3. When I came back at 3, again no greeting just said I need your ID, go to the 2nd floor. Later I saw a bulletin on her office door offering luggage storage, but she didn’t share that info. The pool loungers were covered in bird poop and pile of garbage in the corner of the deck. The cleaning people were very nice. The room was fine and a decent price.

6/10

Pleasant

08 Mar 2026

Susan

Consider this place a \"free reign\" place to stay....kinda like an Air BnB or something. No real staff available for help or cleaning but it's steps from the beach, the action on 5th and the city of Playa del Carmen.
Keep aware of your surroundings because there's no extra security but it's fine if you keep your wits about you.

Self

4/10

Poor

14 Jan 2026

MAYRA

The room was dark and in a really bad condition, the bed sheets and pillow cases are very old and stained. The bathroom smelled terrible and no ventilation. The hotel doesn't have an elevator and the stairs are very narrow and slippery. We only stayed there for one night. I do not recommend it.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Miguel

The room was spotless and in the best location for the best price!

Leisure Self

6/10

Pleasant

11 Dec 2025

GLORIA

Excellent location with everything around and 1 minute walk distance to the very beautiful beach

Business_and_leisure Family

8/10

Excellent

25 Nov 2025

Alycia

We booked a family suite as it was 2 adults and one child as Expedia says 16 years old is still a child. When we came to book in the female told us she was not a child and it’s only a room for 2 people. I don’t know if it is a screw up with Expedia or them but it was not as I was trying to make them lose money, I paid for the extra person and pictures on the site showed 2 beds.She was very rude to us kept telling me no. Eventually she rolled her eyes and just handed me the keys. One of us had to sleep on the floor. The male at reception was very nice though. Always greeted us and lots of smiles. The room was great, hot water lots of water pressure and very clean. Great view of 5th ave and only noisy till about 11:45 from nearby bars. I would only book this as 2 people per room to avoid the bad experience checking in because this was actually a lovely place to stay.

Leisure Family

8/10

Excellent

25 Nov 2025

Pedro

Everything ok

Leisure Self

8/10

Excellent

25 Oct 2025

Robert

Good value for money. It is obviously not a resort, but there are far worse places that are masquerading as resorts and are worse than Mayab

8/10

Excellent

10 Oct 2025

BLANCA

Room felt clean and cool!

Partner

2/10

Poor

01 Sep 2025

christopher

It was all bad.

10/10

Exceptional

26 Aug 2025

Michael

The price for where you are is amazing.,.but the

8/10

Excellent

14 Jul 2025

Michael A.

Location, location, location!
Price, price, price!
Air conditioner and WiFi worked fine.
Never saw the private beach that was advertised.

6/10

Pleasant

14 Jun 2025

Daniel

My fault I did not check for an elevator and my and i are 69 and 70 years old and could not do the steps. We stayed one night and moved to another hotel. Room was clean, but small.

Leisure Partner

2/10

Poor

09 Apr 2025

Verified traveler

I travel to playa del Carmen every year and this was the worst experience I’ve ever had. This property needs BIG remodeling, nothing is being maintained in good condition. Don’t believe any of the pictures the property posts. The room and stairs are in horrible conditions the bathroom has a terrible smell of sewer.

Leisure Partner

8/10

Excellent

24 Mar 2025

Roxanne

Perfect location! Easily accessible and trustworthy. Staff was very friendly and helpful. Only cold water in the shower, but that's perfect for the hot weather. I would come back here :)

Self

2/10

Poor

21 Feb 2025

Marysol

Expensive , old and dirty

Leisure Self

10/10

Exceptional

31 Jan 2025

Judy

It was a decent place for that price. Literally close to everything I loved everything about stay. Shower head was amazing. Bathroom sink needs fixing but overall I will deff book again. Excellent location for those who don’t drive access to everything tours, beaches FOOD. Amazing.

4/10

Poor

22 Jan 2025

Arturo

it is close to everything and very convenient

Leisure Self

6/10

Pleasant

03 Dec 2024

Zoltan

Panoramic? Down 5th Avenue maybe... but NO seaview

Panoramic Studio, it was supposed to be, with a partial seaview, but there was no seaview to speak of, unless you count seeing what you suspect is the sea between some leaves of trees in the distance? I'm also not sure why they were called Studios, as there was just a fridge freezer, a bed and a wardrobe/cupboard, but even the bedside tables were ripped out ... so nothing to sit on like a chair or sofa, even on the balcony ...

Self

6/10

Pleasant

05 Nov 2024

Richard

Nothing

Leisure Family

4/10

Poor

04 Oct 2024

Gemma

Great location. AC in room is awesome. Nice receptionists.

Room is gross. Sheets and towels have stains. Terrible shower head and pressure in shower. Dripping from rain.

Leisure Self

2/10

Poor

21 Jun 2024

KAREN

I could find this place earlier when i arrived and ended up purchasing another room.

2/10

Poor

04 May 2024

David

Way over priced for condition of room

Old run down. Bed was horrible. Was supposed to be a panoramic view. Only one glass door to street. Loud music every night until 1:30 am. Rooms are directly over bars with loud music. Did have AC and hot water.

2/10

Poor

03 Jan 2024

Raul

What was advertised in the pictures is not what we got. We got a dirty, dingy, smelly. Tiny room. Beds super hard, towels super dingy and old. We had to convince the attendant to give us new ones. The walls were super dirty, tiles in the bathroom falling off. Faucets and sink had left over toothpaste and soap from the previous renter. We do own we were not aware of it being situated in the middle of 5th ave—smack in the middle of the busy strip. We were totally taken advantage of at 150 per night, boy was it a pig sty. For 160 per night we rented a room at the Hyatt in Merida for our next part of our trip. Terrible place Mayab hotel. Disgusting.

Leisure Family

6/10

Pleasant

21 Nov 2023

Peter

Location is great, if you like it loud no problem for me I can sleep through anything. The staff was pretty good one block from the beach.

Leisure Self

10/10

Exceptional

06 Nov 2023

Raja

This property is right on 5th avenue. Entrance is on 2nd st North, pretty close to 5th Avenue. Balcony faces 5th avenue and is pretty loud late into the night. If sound bothers you, you should reconsider. wifi is pretty good speed. Room is small but comfortable for 2. AC worked well, staff is friendly. Easy to get in and get out. Nothing fancy about this place but budget friendly and all the dining options available to you on 5th Ave.

Business_and_leisure Self

10/10

Exceptional

20 Jul 2026

Abdias Daniel

Excelente

8/10

Excellent

03 Jul 2026

Esperanza

Cumple con lo que publican, solo un poco ruidoso

Partner

4/10

Poor

21 May 2026

Lizbeth

El cuarto estaba lleno de cucarachas y no servía el aire acondicionado... El calor era terrible en la habitación, se le pidió a las chica de recepción un ventilador y dijo que no tenían, GAD solo usamos el cuarto para bañarnos y descansar unas horas, lo único rescatable es la ubicación y la terraza.

Family

8/10

Excellent

04 May 2026

Gerardo

No hay recepción disponible aún a las 20:00 horas

Partner

10/10

Exceptional

21 Apr 2026

Elizabeth

Muy buena atención, aunque pueden mejorar en la limpieza, se encuentra a 1 cuadra de la playa y también, en la esquina de la quinta avenida está un ado, muy céntrico, todo queda cerca.
Muy buena experiencia

Family

6/10

Pleasant

18 Mar 2026

Alejo

Esta un poco biejo el hotel no tienen resepsion
Y mucho ruido de la 5th av

Partner

8/10

Excellent

26 Feb 2026

Alex

El personal de limpieza nunca se vio pero ahí mismo tiene un letrero que pasarán cada 3 días, el joven delgado de recepción anda en su mundo pero igual es hotel solo para dormir

6/10

Pleasant

24 Feb 2026

Araceli

Le falta mantenimiento al sanitario, llaves oxidadas, y falta limpieza en general

Self

10/10

Exceptional

23 Jan 2026

Abdias Daniel

Excelente para pasar la noche el chavo de la recepción súper amable, eso sí en la noche mucho ruido por que obvio es la 5ta avenida pero para dormir bien y más si vas a bucear está genial llegas tan cansado que duermes, solo falta un poco de mantenimiento

Leisure Partner

2/10

Poor

07 Jan 2026

Jose Noe Ibarra

La habitación tenía el lavamanos tapado de los días que reservé nunca hicieron el aseo de la habitación el personal dijo que solo se hacía cada tercer día nunca cambiaron sábanas toallas estuvo terrible

Leisure Family

8/10

Excellent

20 Dec 2025

luciano

Localização maravilhosa, quarto amplo. Infelizmente peguei um quarto sem ventilacao com cheiro de mofo mas era logar onar condicionado que melhorava. E o banheiro, tava precario mas dava pro gasto

Partner

6/10

Pleasant

07 Dec 2025

lilia

Solo fue hospedaje para uno,el lugar tenía cabello en la cama y la regadera, la toalla de baño realmente vieja y con hoyos,no me sentí segura ya que el lugar tenía una gran puerta de cristal con acceso a un balcón compartido y ese segurito no me permitió dormir tranquila,al igual que la chapa muy sencilla de recamara con la contaba la habitación y por otra parte en la mañana cuando salí no tenía claro donde dejar la lleve ya que no hay nadie a esa hora,encontré un buzón donde supuse debía poner la llave y después cuando quise salir la puerta de la entrada tenía llave,supuse que era la segunda llave en el llavero que me entregaron sin embargo no me lo mencionaron al entregarme la,ni está señalado en algún letrero que primero hay que abrir la puerta antes de devolver las llaves,por suerte casi inmediatamente bajo otro huesped que estuvo apunto de hacer exactamente lo mismo,apenas alcancé a decirle que no soltará la llave dentro del buzón

Business_and_leisure Self

8/10

Excellent

03 Dec 2025

José Israel

Habitación limpia con buen espacio, aunque no lo que se mostraba en la app, aún así cómoda, y tener en cuenta que está esq.5ta. av. Por lo cual es mucho el ruido hasta media noche

Leisure Partner

2/10

Poor

20 Nov 2025

Rosario Alejandra Álvarez

No hay estacionamiento y las llaves de agua están en malas condiciones

Business Family

8/10

Excellent

01 Nov 2025

olga celeste

La ubicación

Friends_and_family Family

2/10

Poor

06 Oct 2025

JUAN ANTONIO

No deberían de aceptar esta clase de hospedajes en la plataforma, muy mal todo, uno seguía por las fotos y resulta todo lo contrario sucio, viejo, mal mantenimiento, más de una hora buscando al de recepción para que nos diera las llaves animales en el cuarto, creo que ha sido por mucho la por experiencia de hospedaje en mi vida

Partner

2/10

Poor

25 Sep 2025

César Daniel

No me dieron check-in ya que no había nadie en recepción y me cobraron solo por reservar qué hubiera pasado si hubiera reservado más días y al parecer no me lo van a reembolsar hablé con el dueño del negocio y ya no me respondió me pedí de favor que cancelara mi reservación ya que no se encontraban ellos entonces ahora quién me va a pagar. En general es eso prácticamente llegué al establecimiento y no había nadie en recepción para darme checkin le intenté llamé muchas veces y no me respondía después de una hora ya que yo ya estaba en otro hotel espero que puedan resolver este aunque sea un comentario deseo que me regrese dinero por favor.

Business

10/10

Exceptional

18 Sep 2025

Sebastian

Relación Calidad Precio

Leisure Partner

10/10

Exceptional

15 Sep 2025

Jose

Muy facil de llegar de la estacon de ado