Sunset Fishermen Beach Resort Playa Del Carmen

Mexico , Riviera Maya / Playa del Carmen
laya del Carmen, Q.R., Bahía del Espíritu Santo 9, Playacar, 77710 P
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48 reviews shown

8/10

Excellent

01 Oct 2025

Nuris

The beach at this hotel was gorgeous. We left a hotel close to Mamitas Beach because of the sargassum and the smell and color. We made our way down to this hotel and it was wonderful. The staff was very attentive, the food was delicious, and the area was very quiet and cozy. Will definitely be back. We typically stay in the busier area of town, but a taxi ride was 10-15 min away and cost $100-200 pesos.

Leisure Partner

8/10

Excellent

08 Apr 2025

Michael

It's very quiet and on the beach

10/10

Exceptional

26 Jan 2025

Stephen

Stayed 11 nights and really enjoyed it. This place is located inside the Playacar gated area. Nothing super special about this place but boy did we feel comfortable and relaxed here. The servers in the restaurant and beach cafe were just awesome. Special shout out to Noe and Samara. These 2 were just a step ahead of the other excellent servers. The cleaning gal for our room couldn’t have been any nicer. The whole staff was always there with smiles to make your stay welcoming. All inclusive was worth it. Breakfast was fresh and good. Dinner changed each night and was very good. Lunch at the beach cafe was just ok. Beds were comfortable. Will definitely check out again if in PDC.

Leisure Partner

6/10

Pleasant

02 Apr 2024

Juan

Nice property. Customer service needed

Leisure Partner

6/10

Pleasant

31 Mar 2024

Stephen

The staff, especially the wait staff in dining room, Julissa, Genaro, Guillermo, Rigoberto, and Noe were professional and very friendly. Great service. Liked food in all inclusive due to quality and menu driven, not buffets(except breakfast, but did have cook to order items as well). Pool loungers were too low to ground, too close together, had to crawl in and out of them. Only had one bar (Pool ) and the liquers and mixers were the worst I have ever had. Only had one beer Dos XX Amber. Not my favorite Mexican beer.

Leisure Partner

8/10

Excellent

19 Feb 2024

Andrea

Friendly staff, my king bed room was sufficient. Smelled old, couch had mold. Check in was fine, pool and jacuzzi is not heated. All inclusive saved lots of $, lunch menu really nice dinner not great. Only keg beer. The hotel layout of the pool and beach was nice, mostly timeshare folks older crowd. 10 minutes walk to 5th Ave for shopping and restaurants. Taxi only back to Airport $100! Or ADO bus.

Leisure Self

2/10

Poor

04 Apr 2023

Roberto

I got very bad service and treatment from reception.

Leisure Self

10/10

Exceptional

16 Oct 2022

Betty J

Beachfront beauty

Staff were very friendly and helpful. Great location near the ferry and beach outside our door. Loved it there and would go back.

Partner

4/10

Poor

12 Apr 2022

ivana

Cons: Property is not well kept, front desk people are not very helpful, rooms are not as spacious as indicated in the pictures
Pros: restaurant service very nice, servers are kind and dedicated, hotel location is great, good price

Leisure Partner

8/10

Excellent

22 Apr 2019

Verified traveler

It would be nice if they offered night activities and the bar closes to early. overall the place is nice and the staff was great.

Leisure Family

10/10

Exceptional

06 Apr 2018

Marina

great place, perfect beach, honest advertising

Was perfect for us - relatively small resort (only 60 suites), big wide beach, after we god a free upgrade - 1bdrm, 2bath, 2 balconies apartment, we loved it. First place was a standard room and it was really depressing.
Staff is amazing, they take a really good care of the place, great Spa, everything is clean and convenient and clean. Internet is everywhere and working well.
Very good food, but very limited choice - only one option for each meal. Only 5 types of wine are offered - 3 reds and 2 whites and they are cheap.
Minuses:
- we had an AI option, so probably they are trying to be frugal, but cocktails are terrible mostly (only 1 bartender makes a decent cocktails)
- showers are terrible (we tried 3 of them). But I think it's easy to fix.
We will definitely come back

10/10

Exceptional

29 Mar 2018

Bill

Right on the beach - friendly staff

This is a small hotel - very cozy easy to navigate with a great location right on the beach. very friendly staff - the hotel is not new - but it is very well maintained/operated. Excellent value with pretty good food.

Family

8/10

Excellent

16 Nov 2017

Evgeniy

Super beach hotel for beach fans

Nice cozy hotel right on the beach for reasonable price,. Beach is nice and sandy, rooms has national Sharm, food is acceptable. The only reason to reduce rating - poor entertainment program and difficult to find.

8/10

Excellent

04 Sep 2017

Frank

Excellent place

The best place for relaxing and enjoy the ocean view.

6/10

Pleasant

23 Aug 2017

Karla

Regular Hotel

About meals there are not many options at lunch or food after 10 pm. Excellent employees. The pool and the beach area very cozy, clean and comfortable. In case of emergency the hotel no have generator for the rooms.

4/10

Poor

14 Aug 2017

Tarpon Springs

Sunset Fisherman

The all inclusive experience is fair to poor. Dinner quality was mediocre at best and the staff was not very accommodating. We met family who stayed in another unit and the dining staff was resistant to moving two tables together, a fairly simple task.

One restaurant and one outside grill. Staff kind of rude. Liquor at the bar on display was of a fine quality but liquor provided was in unmarked bottles pulled from under the bar.

Maintenance issues from faulty circuits to power problems. Fridgerator took two days to suffiently cool down. Maintainece reported it was too full and needed fewer items in it.

Breakfast is fine. Dinners were ok at best.
Pasta night was terrible.

Beach plagued with green sea grass that needed to be buried by an employee everyday. (Not the resorts fault). But other resorts had a tractor in site an racked their beach.

Pull out couch mattress for the 5 guest was 1 inch thick and looked to be about 20 years old. Murphy bed was fine.

This place needs a complete overhaul.

2/10

Poor

06 Jul 2017

Nic

This place is NOT a resort. Absolutely horrible

This is not a resort. They staff was not helpful at all. During checkin they took our info and literally didn't give us any info. They have two bars the pool bar closed at 5 everyday therefore you had to go into the lobby to get anything after 5. You can not get a drink after 10:30 including water. The one restaurant has only 3 options everyday. Lunch is the same 6 items every single day. Worst place I have ever had the misfortune of staying. Also hit you with a beach access fee at checkout. Do not stay at this \"resort\"

10/10

Exceptional

29 Apr 2017

Nichole

Clean room, right on the beach, beautiful pool

I had a wonderful experience! The staff was attentive and extremely professional. The entire stay was pleasant and I strongly recommend Sunset Fisherman Resort.

8/10

Excellent

14 Apr 2017

Lucy

Affordable all inclusive next to the beach

This hotel has a great price, excellent food, a beautiful pool, and great facilities. The room was clean and spacious, well lighted. The staff was friendly and attentive to our needs. I would recommend this hotel for an affordable stay, not luxury but enjoyable.

4/10

Poor

13 Apr 2017

Claudia

Beautiful in the photos, not in real life.

The place is really run down and it was really dificultto find even with a GPS. The beach does not smell good.

Partner

10/10

Exceptional

10 Jan 2017

Anthony

Quiet Hotel, Beautiful Beach and Pool and Hot Tub!

Great hotel in a quiet and leafy part of town away from the madness, but close enough to walk and drive to the center of town where the action jus by the pier. It was a one night stay to relax and use the beach and pool. They gave me free drinks too! It was a fun location! Easy walk/drive to center of town where the pier and all the action is. Check in was a little slow because I made a late reservation. If you do this arrive early at this hotel!

10/10

Exceptional

21 Aug 2016

Verified traveler

Wonderful hotel on the beach

We arrived 30 minutes before check-in. We waited about 15 before they were able to accommodate us. We loved the room. It was a significant upgrade from the cabanas in the jungle we just left. One of the restaurants was under construction, so only the italian place was open. I would return for the view and the quality of the rooms, but I think I would go with the meal plan option as opposed to the all-inclusive. We travelled around Cancun, Ek Balam, and Playa Del Carmen, eating at places we probably shouldn't have. But my stomach was most upset over the dinner we had at the Italian restaurant. The breakfast buffet was great, and sadly we didn't get to try lunch. But we ate dinner the next night at a taco stand in downtown Playa and it was so much better than dinner at the hotel.

Overall, only issues came with the restaurant. The hotel was wonderful in every other aspect. This is my first all-inclusive experience and as honeymooners, we were really excited. I would love to come back to this hotel in the future to spend more time on the beach.

Partner

8/10

Excellent

04 Dec 2015

Verified traveler

Nice small hotel close to the beach and Playa del

The Fishermen we like very much and planning to come there back.
But there was a great disappointment:
Our flight was at 5 pm at Cancun. After arriving at 7 pm to Fishermens we were told that there is not room available.
Even we get the confirmation for the reservation and I called 2 days before arriving and was found in their system.
Now they said we are not in the system and Expedia did not provide them with our reservation, what was not true.
We were transferred to Hacienda Tres Rios, where the beach was not acceptable at all, you cannot swim in the ocean
because the see plants. Thanks to Jennifer, reception manager, we were transferred back on the 3d day of our 6 days vacations. So we lost 3 days of our vacation because the main goal of our going to Mexico was the ocean swimming.

8/10

Excellent

15 Apr 2015

Jeff

nice quiet hotel.staff is excellent!

Nice quiet hotel!All the staff is fantastic!Made you feel like they really enjoyed serving you!Angel,Absalon,Valeria,Clarissa,Andy,Jesus,Alejandro I Could name them all.

Partner

8/10

Excellent

19 Mar 2015

Verified traveler

Sunset Fisherman Hotel

Not only does a nice hotel with a great beach make a vacation excellent, but so does the staff. If I could take three of Sunset Fisherman's staff with me anywhere I traveled I would. Alex, Andy, and Angel were amazing staff members who went above and beyond to make our stay beyond enjoyable. They are great people person's who are knowledgable of not only the hotel but events activities, and surrounding areas and their activities. They were great at recommending travel and activities. We especially loved playing water volleyball with Alex and Angel. Andy make a special note and effort to call our room and ask how we were doing and if we needed any room service every night we were there.

Family

4/10

Poor

19 Jan 2015

dotto

Was over booked

We booked our trip through expedia and wanted to stay in town of Playa. When we got to the hotel we waited hours to be checked in only to find out that they were overbooked and we were sent to Tres Rios that is out of town. The whole reason we wanted to stay at Sunset Fishermen is the location and we were very disappointed that we were not able to spend our vacation that we planned in town.

8/10

Excellent

11 Jan 2015

Verified traveler

Nice hotel close to the beach

Its was a good experience for really short time with my mom. We swam, took pictures, saw the beach and the sky, and we ate and drank different kind of food.

Family

8/10

Excellent

11 Jan 2015

Verified traveler

Good value for money

Good value for money. On the beach, good location.
Food was just OK.

Family

8/10

Excellent

22 Dec 2014

J.J.

Nice smaller hotel with nicest beach

Nice hotel on quiet, residential street with friendly staff and great beach. My husband and I spent a week at Fisherman's in December. The beach is lovely, uncrowded and the sea is warm and calm. We usually only ate breakfast there, we don't eat meat and the menu was pretty limited for lunch and dinner. Not really a problem for us because we like to get out and explore. It takes about 20 minutes to walk to central zone. It's a pretty street with nice houses and even some ruins. During the day you see lizards and agouti, at night you can see bats, raccoons and if you're lucky, coatis. We had a car but we like to walk and we stayed out late most nights. There are also plenty of cabs in Playa if you need one.

8/10

Excellent

19 Dec 2014

Verified traveler

Nice resort.

Good location. Friendly staff. Our air conditioner and fridge were a bit noisy. Overall we enjoyed our stay.

Partner

10/10

Exceptional

02 Dec 2014

Cathy

Pleasant surprise

The staff was awesome! Reception could have been more helpful/happy to serve us, but the rest of the staff was wonderful. Location is ideal. Fab views. Loved being able to walk to Playa del Carmen in 29 minutes. Great beach.

8/10

Excellent

11 Jan 2026

Karla

Cuando llegamos a hacer check in nos comentaron que se les había caído el sistema hace un par de días, nuestra estancia ya estaba pagada de antemano pero ellos decían que querían volver a hacer el cargo de la estancia en la tarjeta de crédito para que ellos estuvieran tranquilos y que después harían la devolución, a lo que me negué rotundamente, se les mostró el cargo que ya se había hecho a la tarjeta de crédito y ya nos dejaron de molestar, pero fue muy desagradable la alegata, y otra cuestión que pedimos vista al mar y nos mencionaron que por haber hecho el pago por medio de Expedia no teníamos derecho a tal beneficio lo cual me pareció muy descortés

Leisure Family

10/10

Exceptional

19 Dec 2025

Anel

La habitación estaba en excelentes condiciones, aunque me habría encantado von vista al mar.
El trato de todo el personal fue excelente, la comida deliciosa y las instalaciones muy cómodas y bien cuidadas.
Gracias por hacerme sentir tan apapachada.

Leisure Self

8/10

Excellent

14 Nov 2025

Jesús

El personal es muy amable y servicial

Leisure Friends

10/10

Exceptional

01 Nov 2024

Manuel

Muy cómoda, uno se concentra solo en disfrutar el día a dia

Leisure Partner

10/10

Exceptional

07 Jun 2024

Blanca Esthela

La atención

6/10

Pleasant

02 May 2019

Verified traveler

abbiamo soggiornato 10 giorni in cui c'era poca gente quindi il personale ha lasciato molto a desiderare in merito alla pulizia della spiaggia, della piscina e dei ristoranti

Leisure Family

6/10

Pleasant

03 Oct 2017

Verified traveler

Decepcionante la atención gerencial.

La recepción no fue del todo amable. Se nos inundó tres dias la habitación y el hotel ni se inmutó para cambiarla en el momento que comenzó el problema. Una noche me caí por pisar agua a oscuras mientras me dirigía al baño. No prolongamos la estadía por la mala predisposición de la gerencia la cual en ningún momento nos atendió.

Partner

8/10

Excellent

31 Oct 2016

Gilberto

La habitación estaba excelente, nos dieron un upgrade a una habitacion ocean front. Las instalaciones son buenas, aunque es un Hotel pequeño cuenta con todos los servicios. Lo único que no me convencio fue la variedad de los alimentos. Creo que en este aspecto tienen un area de oportunidad para mejorar la experiencia en la estancia.

6/10

Pleasant

04 Jul 2016

Verified traveler

Servicios limitados

En general regular Pero caro en relacion al hotel y sus servicios in solo restaurant y bar

Partner

4/10

Poor

04 Dec 2015

oscar

Esta ubicado en la mejor zona de playa, playacar, pero el hotel me da una sensación como asilo de ancianos, bueno para retirarse. La comida normal.

Partner

4/10

Poor

30 Nov 2015

Verified traveler

No vino el bellboy a llevar las maletas al cuarto, tardaron demasiado en atender en el bar y a la hora de la comida. Las habitaciones son buenas, y es ideal para personas mayores de 50 años.
Jamás tuvieron piñas coladas, comentando en una hora traerían ingredientes para hacerlas. Nunca llegaron los ingredientes y me fui del hotel y jamás tuve una piña colada.
Al hacer el check out... se quedaron con mi depósito. El Señor Arturo Durán fue el encargado de cerrar la cuenta (no faltó nada, no se debía nada) e hizo el check out de una forma en la que cuando llegué de vacaciones a mi casa me di cuenta que el señor antes mencionado me cargó el depósito a mi tarjeta. Estoy en proceso de reclamación espero que me puedan devolver el dinero que me cobraron de manera errónea.

8/10

Excellent

16 Nov 2015

Queridouch

super sejour

très bel hotel, idéalement placé sur la plage, 20 mn à pieds de playa del carmen, le seul défaut pas de connexion wifi si ce n'est dans le hall et encore...

Partner

8/10

Excellent

26 Mar 2015

Alejandro

Muy lindo hotel

Todo excelente, salvo que el hotel tiene habitaciones en el 3er piso y no cuenta con ascensores. La playa y calidad de los servicios es muy buena. El trato de Eugenia en recepción deja mucho que desear. Angel, la persona encargada de la recreación en el área de la pileta, excelente. Seguramente con una persona como él de encargado la experiencia de los huéspedes seria excelente.

Partner

2/10

Poor

28 Jan 2015

COUTURIER

Sunset Fishermen : Si j'avais su !!

J'ai reservé une chambre avec vue sur l'eau, SDB privée avec un bain à remous et une douche séparée.
On nous a attribué une chambre, avec vue sur le parking, mal entretenue, douche simple avec eau chaude en fonction de l'heure, climatisation en panne, et le minibar avait disparu ! Quant au Wi-Fi de l'hôtel, il fonctionne en fonction des bugs du serveur...

D'autres clients ont été envoyés à leur arrivée sans autre forme d'explication dans un \"autre grand complexe\". Ce qui aurait dû être le cas pour nous, mais le manager \"ayant déjà envoyé trop de personnes, il n'y avait plus de place pour nous\".
Un jour nous avons même vu un couple débarquer dans notre chambre, la réception ayant oublié qu'on était encore là, et nous avons vu à d'autres reprises des personnes revenir à la réception en expliquant que la clé qui leur a été remise concernait une chambre déjà occupée !!

Côté restauration le buffet est parfois ouvert, parfois non, selon une logique non définie. Idem pour les bars. Quant au restaurant, il faut penser à réserver, même quand le buffet est fermé sans raison...

Bref, l'organisation est totalement à revoir, et si le personnel est agréable, le manager lui se fiche totalement de ses clients et de la conformité entre ce qui est réservé et ce qui est attribué.

Partner

10/10

Exceptional

14 Jan 2015

Verified traveler

Albergo piccolino e curato fronte mare

L'hotel è bello a 20 min a piedi dalla 5a avenida ma appena arrivati volevano spostarci in un'altro perchè dicevano di aver fatto overbooking con la nostra suite, ma l'hotel si trovava in posizione sfavorevole e per raggiungere il centro bisognava spendere 300 pesos di taxi. Non abbiamo accettato però abbiamo dovuto convincere il personale con un'escamotage. Il resto è buono.

6/10

Pleasant

02 Dec 2014

Verified traveler

Comentarios experiencia en Fishermen village

Falta amabilidad en la recepción. Cuando llegamos se alargó el checkin por falta de confirmación entre holetel.com y el hotel.
La chica de recepción no mostró habilidad ni amabilidad para resolver la situación.
Se nos confirmó habitación con cama King y con vista al mar, sin embargo, nos dieron habitación con dos camas matrimoniales y vista al pasillo.
Falta trabajar el tema de estrategia de servicio.
No volvería al hotel ni lo recomendaría

Partner

6/10

Pleasant

03 Apr 2013

Bibi13

Rapport qualité prix un peu cher.

L Hôtel est bien situé, la plage est très belle mais c est la course pour avoir des transats le matin. Le personnel est très agréable, la reception etait un peu perdu concernant notre arrivée mais au bout de 2 jours on a eu la bonne chambre et le all inclusif. Et aussi le wifi apres une bonne prise de tete. Je trouve que l hôtel est peu très trop cher rapport qualité prix. C est un bon 3 étoiles. J ai quand même passé un bon séjour dans cet hôtel.
Un conseil Tulum est un très bon plan si vous voulez sortir de la frénésie de Playa del Carmen

Partner