Name: Playacar Palace All Inclusive
Address: Fraccionamiento Playacar, Bahia del Espiritu Santo, Playa Del Carmen, 77710, MX

6/10

Pleasant

27 Jul 2026

maricela

It’s a good hotel pool is very small. The people in the restaurant and the staff are super nice but the front desk people try to sell you stuff when asking for simple questions.

2/10

Poor

23 Jul 2026

Rami

I had a very disappointing experience at Playacar Palace and would never stay here again. The biggest issue was the terrible customer service. The hotel had extremely low water pressure throughout our stay, making it difficult to shower or even use the sink properly. On top of that, there was a horrible odor coming from the seaweed along the beach. The smell was overwhelming, and the beach was completely closed, which defeated one of the main reasons we chose this resort.
Because the hotel had very low occupancy, the food selection was also very limited. There was very little variety compared to what you would expect from a resort at this price point. When I decided to check out early because of these issues, the hotel refused to provide any refund. Instead, they offered to transfer us to another one of their properties—but only if we paid an additional charge. They wouldn’t even cover the taxi between their own hotels. To make matters worse, they told us the taxi would cost only $95, but the actual fare was $130.
The impression I was left with is that once they have your money, they have very little interest in taking care of their guests or making things right. Instead of acknowledging the problems and trying to resolve them fairly, they simply shifted the cost and inconvenience onto us. I cannot recommend this hotel based on our experience. There are many better options in Playa del Carmen that value their guests and provide the level of service you would expect.

10/10

Exceptional

19 Jul 2026

Ernesto

Great experience at Playacar Palace. Staff very friendly and respectful. Always with a smile to welcome everyone. For the names I can recall... Argenis, and Juliana at the pool service and Antonio at their restaurants. Angenis and Antonio specially were very informative. Argenis was helping us with drinks at the pool area and he was able to make a drink exactly as I wanted. they go the extra mile to make sure the client has the best experience. I would definitely go back or even try other properties by the same chain.. It was a great experience.

Family_with_children

10/10

Exceptional

19 Jul 2026

Seyed Mehdi

Everything is very good and nice stuff

Family_with_children

10/10

Exceptional

18 Jul 2026

Brian

Great resort for a family.

Friends

10/10

Exceptional

27 Jun 2026

Holly

Absolutely amazing! We will be coming back.

Partner

10/10

Exceptional

10 Jun 2026

Katy

Family friendly

Family_with_children

6/10

Pleasant

22 May 2026

Gorgese

T

Family_with_children

10/10

Exceptional

29 Apr 2026

Nicholas Edward

This is a great resort! The restaurants are amazing. You can walk right off property to the beach and downtown. Take the ferry to Cozumel and use the resort there. The snorkeling at the Cozumel Palace is great. We brought our kids and they loved it.

Family_with_children

10/10

Exceptional

26 Apr 2026

Susan

The food was incredible, especially for all inclusive. The pool was amazing! The only issue was the \"time share\" type people. They were a little pushy. Rooms were very clean and restocked often! Staff was amazing!!

Family

10/10

Exceptional

23 Apr 2026

Teresa

Best place ever

Partner

10/10

Exceptional

16 Apr 2026

Araceli

Nos gustó mucho el hotel, la comida, las bebidas, jugos hechos al momento con frutas y verduras frescas.
El servicio excelente Ruth y otras chicas mantenian el cuarto limpio y atentas a lo que necesitabamos, todos los días rellenan el bar y los snacks de las habitaciones., los meseros Brian y Manuel bartender nos dieron un excelente servicio , no recuerdo el nombre de los demás., y en el entretenimiento Eric se ganó nuestras risas de verdad que es muy bueno.

10/10

Exceptional

15 Apr 2026

Edna

I absolutely loved my stay at Playacar Palace. From the moment you arrive, you’re welcomed with a warm towel and a refreshing glass of juice, which immediately sets the tone for a relaxing experience. The staff takes care of your luggage and delivers it right to your room, making check-in effortless.

The hotel itself is stunning, and every staff member I encountered was incredibly warm and welcoming. My room was beautiful, and the view was just amazing—definitely one of the highlights of the stay.

The food was excellent, and having access to unlimited drinks truly felt like the cherry on top. If you’re traveling with kids, the playroom staff does a fantastic job keeping them entertained, giving parents a chance to relax and enjoy some time to themselves.

I was genuinely blown away by the entire experience and will definitely be coming back!

Family_with_children

10/10

Exceptional

24 Mar 2026

Joseph

The best value place i have stayed in mexico

Partner

10/10

Exceptional

17 Mar 2026

Jennifer Helena

Always a great place to stay. Clean, well located with amazing staff. Will return.

Family_with_children

8/10

Excellent

16 Mar 2026

David Gussie

The staff and the food qualty are exceptional

10/10

Exceptional

05 Mar 2026

Melanie

We just returned from a wonderful stay at Playacar Palace. Staff, facilities and food was incredible. Location is great - walk to Cozumel ferry with free access to Cozumel Palace hotel - just show your Palace hotel bracelet. Resort credits were very helpful for spa and dolphin swim. Only downside was the lack of beach but everything else made up for it.

Family_with_children

10/10

Exceptional

01 Mar 2026

Stephanie

Our room was clean. Staff is always exceptionally friendly and helpful. We enjoy the smaller size of the resort, while still providing ample entertainment and food/dinner options.

Friends

10/10

Exceptional

20 Feb 2026

SEYED JAVAD HASHEMI

Perfect

8/10

Excellent

14 Feb 2026

Sheri

Pearla, Brian, Luis, Angelica and Manuel were amazing! Lots of fun to be around.

Leisure Family

8/10

Excellent

08 Feb 2026

Anne

The food was amazing. Staff were all great. It was just very disappointing. There was no beach area that was advertised online in pictures. It has washed away.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Sophie

This is the perfect location for the guest that want to go to Cozumel and go out in Playa Del Carmen. The staff and amenities are outstanding! We were very impressed with the food and the alcohol quality. We had a great stay and even became Elite members. PM me for more information
We also received the Expedia VIP resort credits

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Jennifer

Excellent! Really enjoyed our stay.

Leisure Family_with_children

2/10

Poor

08 Jan 2026

Chris

This was a very poor experience. The hotel did not honor our booking. We were supposed to receive a room with two queen or full beds. We were told on arrival that that room type had been oversold. The only room available was a king (we were a group of three). They tried to position it as a “upgrade” based on the view. I declined the upgrade and ask for my reservation to be honored. The hotel declined. They said there was room to wheel in an extra bed. There was not. They ended up jamming a small, uncomfortable cot. We would have left, except we were meeting family also staying in the same hotel. I have taken photos of what we received compared to the marketing photos of what was promised. The experience was absolutely unacceptable. I will never go back.

Friends_and_family Family

8/10

Excellent

08 Jan 2026

Alexandra

Very clean hotel with gorgeous views. Absolutely amazing food and exceptional service!
Be aware- there is NO beach in front of the hotel!!! From the stairs of the hotel pool you walk straight into the ocean. We were a group of 24 people with small kids. It would be fair to be aware of that situation.

Leisure Family

10/10

Exceptional

28 Dec 2025

Amey

Clean room, staff and good amenities.

4/10

Poor

28 Dec 2025

NAZ COCO

When our taxi pulled up to the hotel we thought he had come to the wrong place. I guess that was wishful thinking. The pictures absolutely do not represent this hotel. Everything is outdated and tired. They should use real pictures and not airbrushed or photoshopped. If you are used to staying in 5 star this is not it. The staff was very nice and the dinner we had one night there was fine.

Leisure Family

10/10

Exceptional

16 Dec 2025

Ann

The cleanliness of the whole resort was perfect. Our room had excellent services. The food was spectacular. Couldn't ask for friendlier and helpful staff. We had issues with our flight which in turn we kind of got scammed on transportation. Resort public relations went above and beyond to help us and made things spectacular. 100% going back

Leisure Family

10/10

Exceptional

16 Dec 2025

Adam

Great location, great food, and friendly hotel staff who went out of their way to ensure everyone had a good time.

Leisure Family

10/10

Exceptional

25 Nov 2025

Kasey K

Pool concierges are the best, food was amazing and entertainment staff did an amazing job as well.

Leisure Family

10/10

Exceptional

23 Nov 2025

Valerie

Great service

Leisure Family

10/10

Exceptional

18 Nov 2025

Carlos

Great stay. Great staff. Great experience

Leisure Family

10/10

Exceptional

17 Sep 2025

Joie

Amazing

10/10

Exceptional

02 Sep 2025

Shalem

We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm.

There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it.

My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!

Leisure Family

10/10

Exceptional

01 Sep 2025

Erika

We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.

Leisure Family

4/10

Poor

18 Aug 2025

James

5th time visiting will be our last time !

Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Jose

All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.

Leisure Family

10/10

Exceptional

10 Aug 2025

Kimberly

The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.

Leisure Family

6/10

Pleasant

09 Aug 2025

Alicia

Was not impressed with this location.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Jennifer

Loved everything. Super clean. Just wish there were more food options. Great service!!

8/10

Excellent

31 Jul 2025

John

Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island.
The best is the food and the whole staff.
The less is the amount of amenities the hotel offers.
The hotel is quite small so besides the pool, there is not much to do.
Luckily for us, our plans were to visit Xcaret theme parks.
And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable.
All and all is a good place to stay and our is experience was really good.

Leisure Family

8/10

Excellent

29 Jul 2025

Verified traveler

Great food and service!

I’ve stayed at a few different all-inclusive places on the Riviera Maya and when it comes to food and services, Playacar Palace was top of the list.
Pros:
Smaller size all-inclusive
A-la-Carte restaurants food and service top notch
Cafe has delicious treats and drinks
Beach restaurant has delicious menu and a pizza oven outside
Drinks aren’t too watered down
Staffs are amazing!
All rooms have some sort of view of the ocean
(We stayed in the walkout suite oceanfront and it was amazing!)
Near 5th Ave shopping area
Near Cozumel Ferry
Family friendly
Cons:
Buffet options were good but lacks variation from day to day
Only one single pool that stretched from the kiddie pool to the pool bar
Even though beachfront but depending on the season is covered in seaweed and can’t really be enjoyed. (I commend all the hard workers who start their day trying to clear the beach of the seaweed but Mother Nature always prevail)
Overall, I would highly recommend this resort and will definitely stay again but maybe when it’s not seaweed season 😂

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Emmanuel

This was one of our best family vacation yet. Great options for food. Place was very clean and thr staff were very helpful.

Leisure Family

10/10

Exceptional

27 Jul 2025

Sama

Nice place

Leisure Family

10/10

Exceptional

26 Jul 2025

LUISA MARÍA

Playacar Palace, ofrece muy buen servicio. La propiedad necesita mejoras pq ya se le siente el tiempo de uso. La comida fue una buenas experiencia. Es muy céntrico si quieres ir a los parques de Xcaret y explorar Playa del Carmen

Leisure Family

10/10

Exceptional

20 Jul 2025

Jorge

Great Service

Business_and_leisure Family

10/10

Exceptional

19 Jul 2025

Jorge

Very nice small resort conveniently located. It is a block away to the port to go to Cozumel. Food was EXCELLENT! and staff is very friendly. I wish the pool was bigger. We went to Cozumel palace ( sister hotel) and spend the day at the beach and pool there.

Leisure Family

10/10

Exceptional

18 Jul 2025

Carmen

All the staff were very attentive and friendly! The resort food options were wonderful and tasty! I will definitely be back!

Leisure Family

2/10

Poor

15 Jul 2025

Yuan

Bad smell, resort credits is a scam, they charge you 18% service fee from credit card, everything is over priced. aggressive sells on packages

Leisure Family

6/10

Pleasant

13 Jul 2025

Frances

Hotel right on beach, great location, good restaurants, nice rooms.
One pool which had dirty ring around it, smell from seaweed on beach was very strong (I know it’s nature however did make us feel ill), very little to do at hotel.

Leisure Family

10/10

Exceptional

10 Jul 2025

Daniel

Great service friendly people shopping area around great vibes

Leisure Family_with_children

2/10

Poor

07 Jul 2025

Sameh

It started upon arrival , we booked two rooms for room of 3 adult and two kids and the front desk gave us two separate rooms in the opposite direction of the hotel and refuse to give us two rooms next to each other or same floor/section. He offered me that for 570 additional dollars.
Second: the smell was terrible throughout the trip, the main area had no air conditioner so it was not a place to sit or enjoy the evening
The beach was not accessible due to how dirty it was , first day we woke up on the noises from all the workers cleaning the beach using machinery
If I book a beach resort, the expectation that i can use it and if it is not accessible then the hotel should provide an alternative at no cost , that didn’t happen
The offered beach club here and there but all with extra cost including asking me to pay for the taxi
I decided to do it so the kids can enjoy the beach, that was a process of 4 hours to get to a beach club in cozumel and after paying for all inclusive entry that did there was mediocre
The food was average , the rooms were old, the beach was inaccessible and over that , I kept getting asked to do this promotion or that promotion
The one bright star in the strip is lady by name Elvira (in activity desk) who was the nicest Persian ever and she even gave us 7 dollars and 50 pesos as our cash was not enough for the cab and ATM credit card didn’t work.
Over all it was a terrible experience , this resort should be closed and Expedia takes it off its list

Leisure Family_with_children

8/10

Excellent

06 Jul 2025

Neli

The staff, the services, the food, the Spa, the drinks excelent, very friendly staff, great locatiin near of 5ta Avenida with shopping options and just 2 block of PortbofvFerry to go Cozumel , the pool and lobby area just need a little upgrade, this is the only issue about hotel

8/10

Excellent

02 Jul 2025

Joel

Great resort, terrible beach in summer

The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!

Friends_and_family Family

4/10

Poor

17 Jun 2025

Omar

We didn’t like our room and the refrigerator didn’t work.

Leisure Family

10/10

Exceptional

13 Jun 2025

CESAR AUGUSTO

y

10/10

Exceptional

10 Jun 2025

Alejandra

The dining options were amazing at Playacar, from the Buffet to the restaurants. The standout for us was the Madremia restaurant. The servers were so knowledgeable and provided amazing options. The mixologists at the restaurant were next level!

Leisure Family

10/10

Exceptional

07 Jun 2025

Marcia

I like that recruiting for time share don’t bother you like an another resorts.
And the facilities were very nice.

10/10

Exceptional

02 Jun 2025

Lady

We had such a great time, the food was delicious, our room was super clean, all the staff were super nice and welcoming.
Eric, ingrid and Perla at the pool, Ivan at Madre Mia restaurant, and of course the people who had our room nice and clean every day.
Location was super convenient since we were just close to the ferry tp go to Cozumel and 10 minutes away from Xcaret.

Leisure Family_with_children

10/10

Exceptional

09 May 2025

Salim

Excellent service

Leisure Family

10/10

Exceptional

05 May 2025

Sonya Gloria

Our family vacation to Playacar Palace was incredible! We had such an amazing time and the staff went above and beyond! The facility was amazing, the staff were wonderful, the food and drinks were extremely high quality, we were super impressed! This was our first time at a Palace Resort and we are now looking into booking at another Palace Resort because of our experience. We LOVED this resort so much!! Can't wait to go back!!

Leisure Family

10/10

Exceptional

03 May 2025

Casey

This resort is located in a great spot. Walk into town and do some shopping or grab something at the Farmacia.
Catch the ferry to Cozumel, or take a tour to Tulum which is less than an hour away.

Leisure Partner

10/10

Exceptional

24 Apr 2025

Quynh Dao

The service was exceptional, the entire property was impeccably clean, and the staff were friendly and attentive throughout our stay. We had a wonderful experience overall. The only downside was the presence of a large amount of sargassum on the beach, but of course, that’s a natural occurrence and beyond the hotel’s control.

Leisure Family

10/10

Exceptional

23 Apr 2025

Kim

NA

10/10

Exceptional

22 Apr 2025

candice michelle

Lovely staff. Beautiful property.

Leisure Family

8/10

Excellent

20 Apr 2025

Sandra

I love the location but most important it is the staff is so polite and welcoming all the time.
I hope that in the description of the oceanview rooms, they would mention if balcony is part of the room.
The beach is getting eroded but it is not hotel problem but climate result.
Love the staff, the quiet ambience, shows at night time and walk around hotel. The food in the restaurants was fantastic

Leisure Family

6/10

Pleasant

19 Apr 2025

Yendris Gonzalez

The service in the restaurants was very poor and unfriendly. They also had many rules regarding reservations and opening hours. The pool closed early, and at 10 a.m. on Saturday, the pool bar was still closed. The only VIP benefit we received was a room upgrade. Otherwise, the service at the facilities was average.

Leisure Family

10/10

Exceptional

12 Apr 2025

Christian

Service was outstanding

10/10

Exceptional

04 Apr 2025

Alan

All Staff was super friendly and helpful. Treated us like kings. Service was excellent

Leisure Family_with_children

10/10

Exceptional

02 Apr 2025

Kavin

Had a great time at Playacar Palace.
Would go again. Staff was great and the property was well maintained. Very happy with the experience.

Leisure Family

10/10

Exceptional

31 Mar 2025

Yusley

Sotero el del buffet went above and beyond and served us traditional Mexican food and gave us a very well experience

Leisure Family

10/10

Exceptional

29 Mar 2025

Nayle

Excellent property the only issue was the beach which is small , very close to playa del Carmen pier and full of algae,also we couldn’t enjoy at one of the top restaurants since was booked and we couldn’t go with kids . Other than that everything was amazing , personnel very helpful, the coffee in the small cafe at the entrance was amazing as well as the crepes, in the main dinning we were well care by the restaurant manager , he prepared a taco night and parrillada night for my group , hotel is less than a block away from 5th Ave in Playa del Carmen shopping street. In summary , strongly recommend

Family

8/10

Excellent

28 Mar 2025

Scott

Generally very well kept and staffed.

Pool and beach access needs a little bit of upkeep, as it's hard run in places, but is otherwise immaculate.

Leisure Family_with_children

10/10

Exceptional

28 Mar 2025

Zaw

So happy with the resort and staff. The vacation was great. One thing: there were quite a bit of seaweed at the whole shore line.

Leisure Family_with_children

6/10

Pleasant

22 Mar 2025

Branko

The

Leisure Family

6/10

Pleasant

21 Mar 2025

Nayzak Husney

Staff and food is good
The pool and some amenities are not that good

Leisure Family

10/10

Exceptional

21 Mar 2025

Sandra

Clean,safe all around a very nice place

Leisure Friends

10/10

Exceptional

16 Mar 2025

Charlotta

Great food and drinks. Staff is super friendly.
I wish there was a better beach area.

Leisure Family

10/10

Exceptional

15 Mar 2025

Anoria

I have come to realize, reviews can be helpful in choosing a resort, however everyone has so many differing opinions and what's important to one person may not be for another, so my review of this property is based on what I found important for my family: cleanliness, accomodations, safety, food, and to truly enjoy the vacation without worry. This reality is small, however that wa what I wanted, we didn't want a resort that took five days to explore just to find a restaurant or a pool. This property was perfect for our family and even after 6 days we still found new hidden gems. This property is clean, we've stayed in properties that are not so this was a big plus for us. Other reviews stated the rooms with two double beds weren't big enough for a family. Well we traveled with our two teenagers (17,16) and the staff made sure we had a king bed with two roll aways for each kid, which was super accommodating since I have a son and daughter. The proximity to the shopping center was great, and the security on the property put our minds at ease, even though this wasn't a huge concern, I'm just an overly anxious traveler. The buffet food wasn't our favorite, overcooked meat and items were cold, si order food from the flat top grill, it was fresh and hot. The breakfast buffet was our favorite, the sweet/coffee shop in the lobby was also hands down our favorite, great coffee, crepes, and even lunch sandwiches. #2 pool snack bar for quesadillas and nachos, room service was also great.

Leisure Family

10/10

Exceptional

05 Mar 2025

Sonya Maria

Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.

Leisure Family

8/10

Excellent

03 Mar 2025

Rochelle

I spoke with them about the free room upgrade they would not apply. Also argued I had only $120. Not $250.
Only things they offered were what anyone could get. Late check out, promotional material in merchandise with their logo on it, etc.

Leisure Partner

8/10

Excellent

03 Mar 2025

Stephanie

Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.

Leisure Family

10/10

Exceptional

28 Feb 2025

Stacy

The people are so nice there. It does help to know a little Spanish though. Of course tipping helps. While they will change your American dollars to pesos there at the hotel, I highly recommend bring them with you if at all possible for shopping and what not. Much easier. Get up around 7am to put your towels down at the pool and go back to bed if you want. Food is to die for! Great activities around. Shopping is within walking distance and so is the ferry. I highly recommend this resort.

Leisure Friends

10/10

Exceptional

24 Feb 2025

Diana

I really liked the quality of the food and food options it really stood out to me vs. other all inclusive hotels I’ve stayed at. The only downside was I was told I had a VIP room but had no balcony and our room had a ton of fruit flies maybe from previous people spilling food or drinks in the room perhaps?

Leisure Family_with_children

10/10

Exceptional

24 Feb 2025

julie

Our stay was lovely. The activities are wonderful with staff that really provides fun….yoga, pool volleyball were great. Daniel the head of Wellness is superb, professional and super fun. The buffet was great offering food that is fresh (fresh grilled fish) and many options. The restaurants are lovely as well. The spa is definitely a 5 star experience and stunning.
The hotel is the closest right next door to the town center and super cute outside mall and boutique shops. If you are looking for expansive beach this is not your place as there’s little beach area in front - however amazing to sit at the pool overlooking the sea - and the beach water is easy to access and lovely.

Leisure Family

8/10

Excellent

24 Feb 2025

Tezra

Yes, this is an older property located just steps from downtown. Not a brand new, giant hotel. Smaller, more quaint and you get to know the staff quickly because of this. The rooms are nice. Very clean. Staff is the seller, they are wonderful and SO nice. I thought the food and presentation was great. They were working on misc. deferred maintenance/wear and tear (especially the exterior) while we were there. Painting, stucco, etc. Sadly the beach has pretty much washed away right in front of the hotel. This is not there fault and is happening in many places. You are just steps from downtown shops, so I liked that.

Leisure Family

10/10

Exceptional

21 Feb 2025

Thomas

Super nice and helpful staff. Not too crowded. Amazing food options and high quality dishes.

Leisure Family

8/10

Excellent

13 Feb 2025

Janice

Our servers were so friendly and helpful.

10/10

Exceptional

09 Feb 2025

Celina

Excelente todo ! Los mozos y la gente d recepción excelente

8/10

Excellent

08 Feb 2025

Cheryl

great hotel but it's a timeshare!

It was a beautiful place, very clean, good food, great service however it is a timeshare. The resort $$ they give you to spend costs you money regardless of what you spend it on. The spa services are ridiculously expensive and you can only spend some of it on those. The store you can spend it at only has knockoff things you can spend it on. A beach bag trying to resemble Armani and they said it was $200 and it cost me $32 of the \"fee\". Hotels.com needs to not provide $$ resort.

Partner

10/10

Exceptional

01 Feb 2025

Jaime

Excellent location and cleanliness far exceeded our expectations.

Leisure Partner

10/10

Exceptional

01 Feb 2025

Argiris

Good location and excellent staff

Leisure Family

8/10

Excellent

31 Jan 2025

Sandra

Loved the location and access to nice beach(es). Staff are amazing and so friendly 😉
Buffet was ok.
Really enjoyed our vacation

Leisure Partner

2/10

Poor

29 Jan 2025

John

Rooms were old and outdated .
Pool concierge staff were the worst and were not nice Unless you were Diamond status or offered them money . I've visited this resort multiple times and they have gone downhill . Save your hard earned money and book another resort brand .

Leisure Family

6/10

Pleasant

28 Jan 2025

Marek

My review on this resort would be very long. But to sum up, I would not recommend this resort. The people are awesome. But the timeshare atmosphere is thick. And aggressive. Vacations are to be a way to relieve stress.
Also, the seat around the pool issue is not small. Due to the timeshare, all of the good pool chars are taken. And will be held all day, even if no one uses them.
So, the rest of the folks who are not \"diamond\" timeshare members, it's a hassle every day.
Halfway through our trip they started to enforce the not holding of chairs. You had to be there to maintain the chair.

And, as we left, there was another uninvited timeshare/offer.

If the place was amazing, maybe I could overlook the timeshare pitches. But it wasn't. As for the food, it was good. Just good across the board. Other than desserts, that were way better than other resorts. Rooms were clean and nice size. Again, all of the staff were great. Just an awkward building.

Leisure Family

10/10

Exceptional

27 Jan 2025

Marwan

What I liked most about the resort was that it was smaller so everything was so accessible. The food was fantastic especially at the a la carte restaurants as well as the pool side restaurant. The beach was incredible. The one thing that I wasn't a fan of was the diamond members being able to reserve pool side chairs and umbrellas and sometimes not showing up until noon or not showing up at all. Also, the only thing that was missing at the breakfast buffet was a toaster. Ither than that, everything was great. I would definitely return in a heartbeat. Also, the palace resorts app made any request so easy and staff were very prompt.

Leisure Family

8/10

Excellent

24 Jan 2025

Mariela

Small hotel with fewer amenities please note they send tou to Cozumel for advertise kayak and paddle amenities. Excellent service and personal

Leisure Family

10/10

Exceptional

23 Jan 2025

Andrew

Staff were great and the food was top notch.