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Hacienda del Caribe

Riviera Maya / Playa del Carmen · Mexico

Calle 2 Norte entre la 10 y 5ta. AvenidaView location

8.2/10Excellent1,000 Reviews
Cleanliness8.4/108.4
Service8.4/108.4
Comfort7.8/107.8
Condition7.8/107.8
Location9.4/109.4
Neighborhood9.2/109.2
Value8.8/108.8
Amenities8.0/108.0
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  • Beach hotels
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hacienda del Caribe

This rustic, colonial-style hotel is situated just 2 minutes from the white sandy beaches of the Riviera Maya and one block from the renowned Quinta Avenida (5th Avenue) with its many shops, bars and restaurants.

Visitors may wish to see the eco-archaeological park Xcaret at just a 15-minute drive away, and the celebrated Maya site of Tulum can be reached in under an hour.

Rooms are spacious and colourful with décor inspired by the famous Mexican artist Diego Rivera, and each includes an en suite bathroom, air conditioning, and free Wi-Fi.

Guests will have free access to the hotel's chic beach club, and can spend warm evenings lounging by the sparkling outdoor pool and relaxing in the hot tub.

Read more about this hotelShow less

The hotel offers a delicious breakfast buffet and will delight in the authentic Mexican cuisine offered in the hotel restaurant and late-night ‘taco corner' on the enchanting terrace. Cozumel International Airport is 20 away from the hotel.

A stay at Hotel Hacienda Del Caribe places you in the heart of Playa del Carmen, steps from Quinta Avenida and Playa del Carmen Main Beach. This hotel is 0.2 mi (0.4 km) from Playacar Beach and 0.2 mi (0.4 km) from Playa del Carmen Maritime Terminal.

Stay in one of 34 guestrooms featuring plasma televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily. Featured amenities include express check-out, a 24-hour front desk, and luggage storage.

A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Bar/Lounge
Airport transfers
Dining services
Concierge
Entertainment
Non-smoking

Check-in and check-out

Check-in from 4:00 PM
Check-in until 10:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Beach nearby No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 8:00 AM to 9:00 PM.
    • Children 7 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • No pets and no service animals are allowed at this property.
    • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
    • Contactless check-out is available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Minimum Spring Break check-in age is 18 years old
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 008-007-005709/2025
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: USD 80 per room
    • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
    • Early check-in fee: USD 20 (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    Italian

    French

    Spanish

Nearby attractions

Quinta Avenida 0.1 km / 0.1 mi
Playa del Carmen Main Beach 0.2 km / 0.1 mi
Founders Park 0.2 km / 0.1 mi
Portal Maya 0.3 km / 0.2 mi
Chabad Playa del Carmen 0.3 km / 0.2 mi
Playacar Beach 0.4 km / 0.2 mi
Playa del Carmen Maritime Terminal 0.4 km / 0.2 mi
Mercado Playa del Carmen 0.4 km / 0.2 mi
Paseo del Carmen 0.4 km / 0.2 mi
Frida Kahlo Museum 0.4 km / 0.3 mi
3D Museum of Wonders 0.5 km / 0.3 mi
Plaza Paraiso 0.5 km / 0.3 mi
Central Square 0.6 km / 0.4 mi
Playa del Carmen Lighthouse 0.6 km / 0.4 mi
Riviera Gran Casino 0.7 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2006
  • Number of floors (main building): 2
  • Single rooms: 5
  • Double rooms: 22
  • Junior suites: 3
  • Suites: 5
  • Accessible rooms: 9
  • hotel
  • MasterCard
  • Visa
  • Bus/Train station
  • Nearest Bus / Metro Stop
Show 33 more facilities & services
  • Airport
  • Beach
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Room service
  • Launderette
  • Medical serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Hotel safe
  • Cloakroom
  • Garden
  • Terrace
  • Concierge
  • Luggage room
  • Café
  • Bar
  • Restaurant: 1
  • Smoking area
  • Poolside snack bar
  • PrinterExtra charge
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Breakfast buffet
  • Continental breakfast
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

AB

American Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE RUN OF HOUSEQUADRUPLE • RUN OF HOUSEQUA.RO

    Photos are not available for this room type.

    Hacienda del Caribe

    QUADRUPLE RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Hacienda del Caribe

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

    Photos are not available for this room type.

    Hacienda del Caribe

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Hacienda del Caribe

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Hacienda del Caribe

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Hacienda del Caribe

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Hacienda del Caribe

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D

    Photos are not available for this room type.

    Hacienda del Caribe

    JUNIOR SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Hacienda del Caribe

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Hacienda del Caribe

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Hacienda del Caribe

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Hacienda del Caribe

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • HOUSE STANDARDHOUSE • STANDARDCTG.ST

    Photos are not available for this room type.

    Hacienda del Caribe

    HOUSE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–8 • Adults: max. 8 • Children: max. 4
    Room type
    HOUSE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: CTG.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Hacienda del Caribe

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Hacienda del Caribe

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hacienda del Caribe

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR QUEEN BEDTWIN • SUPERIOR QUEEN BEDTWN.QN-SU

    Photos are not available for this room type.

    Hacienda del Caribe

    TWIN SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE QUEEN SIZE BEDJUNIOR SUITE • QUEEN SIZE BEDJSU.QN

    Photos are not available for this room type.

    Hacienda del Caribe

    JUNIOR SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GARDEN VIEW KING BEDDOUBLE • GARDEN VIEW KING BEDDBL.GV-KG

    Photos are not available for this room type.

    Hacienda del Caribe

    DOUBLE GARDEN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GARDEN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 25 m²SGL.ST
    SINGLE STANDARDPhoto unavailable2 photos

    Hacienda del Caribe

    SINGLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Queen-size bed 150-154 width, Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Individually adjustable air conditioning
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    Hacienda del Caribe

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE RUN OF HOUSEDOUBLE • RUN OF HOUSEDBL.RO

    Photos are not available for this room type.

    Hacienda del Caribe

    DOUBLE RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR TWO DOUBLE BEDSDOUBLE • SUPERIOR TWO DOUBLE BEDSDBL.2D-SU

    Photos are not available for this room type.

    Hacienda del Caribe

    DOUBLE SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GARDEN VIEWQUADRUPLE • GARDEN VIEWQUA.GV

    Photos are not available for this room type.

    Hacienda del Caribe

    QUADRUPLE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin QUEEN SIZE BEDDouble or Twin • QUEEN SIZE BEDDBT.QN

    Photos are not available for this room type.

    Hacienda del Caribe

    Double or Twin QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR QUEEN BEDQUADRUPLE • SUPERIOR QUEEN BEDQUA.QN-SU

    Photos are not available for this room type.

    Hacienda del Caribe

    QUADRUPLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Hacienda del Caribe

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GARDEN VIEWRoom • GARDEN VIEWROO.GV

    Photos are not available for this room type.

    Hacienda del Caribe

    Room GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Hacienda del Caribe

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Hacienda del Caribe

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO QUEEN BEDSJUNIOR SUITE • TWO QUEEN BEDS • 1 Bedroom • 25 m²JSU.2Q
    JUNIOR SUITE TWO QUEEN BEDSPhoto unavailable2 photos

    Hacienda del Caribe

    JUNIOR SUITE TWO QUEEN BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2Q

    Room amenities

    • Wi-fi
    • Individually adjustable air conditioning
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR QUEEN BEDDouble or Twin • SUPERIOR QUEEN BEDDBT.QN-SU

    Photos are not available for this room type.

    Hacienda del Caribe

    Double or Twin SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Hacienda del Caribe

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Hacienda del Caribe

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO BEDSJUNIOR SUITE • TWO BEDSJSU.2B

    Photos are not available for this room type.

    Hacienda del Caribe

    JUNIOR SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Bed in dormitory SUPERIORBed in dormitory • SUPERIORBED.SU

    Photos are not available for this room type.

    Hacienda del Caribe

    Bed in dormitory SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Hacienda del Caribe

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Hacienda del Caribe

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Hacienda del Caribe

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Hacienda del Caribe

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 25 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable2 photos

    Hacienda del Caribe

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Individually adjustable air conditioning
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom: 1
    • Cable TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hacienda del Caribe

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Hacienda del Caribe

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Hacienda del Caribe

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIORQUADRUPLE • SUPERIORQUA.SU

    Photos are not available for this room type.

    Hacienda del Caribe

    QUADRUPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Hacienda del Caribe

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE GARDEN VIEWJUNIOR SUITE • GARDEN VIEWJSU.GV

    Photos are not available for this room type.

    Hacienda del Caribe

    JUNIOR SUITE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH SHARED BATHROOMRoom • WITH SHARED BATHROOMROO.FH

    Photos are not available for this room type.

    Hacienda del Caribe

    Room WITH SHARED BATHROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.FH

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Hacienda del Caribe

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Hacienda del Caribe

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hacienda del Caribe

8.2
Excellent
1,000 Reviews
Cleanliness
8.4 /10
Service
8.4 /10
Comfort
7.8 /10
Condition
7.8 /10
Location
9.4 /10
Neighborhood
9.2 /10
Value
8.8 /10
Amenities
8.0 /10
100 reviews shown
8/10
Excellent
07 Jul 2026
MONICA
Excellent location, close to night live clubs and restaurants. Nice staff, safe location.
Partner
10/10
Exceptional
04 Jun 2026
Nashira
Very closed to everything in 5th streets. Closed to the Ferry
Friends
8/10
Excellent
05 May 2026
Pedro
Buena ubicación… buena atención del personal
Partner
8/10
Excellent
15 Apr 2026
Rob
Yes and yes
10/10
Exceptional
14 Apr 2026
Mary Ellen
It was quiet, safe and in a great lication
Business Family_with_children
4/10
Poor
03 Apr 2026
Javier
I had stayed here before w room w balcony, was great. This time interior room smelled like piss.
Self
10/10
Exceptional
23 Mar 2026
Kevin
Great staff and location
Leisure Self
10/10
Exceptional
13 Mar 2026
Amanda
Great location beautiful hotel would recommend. Lots to walk to everything you need.
Self
10/10
Exceptional
25 Feb 2026
MABEL CRISTINA
Great staff.
Partner
10/10
Exceptional
25 Feb 2026
Anabela
This is such a cute place, traditionally decorated and very clean. Concierge and lobby staff very friendly and great location. They also have beach towels. Great value for the price
Family_with_children
10/10
Exceptional
20 Feb 2026
Victoria
Staff was very friendly and helpful. The room was clean and comfortable. AC worked great and they were able to keep our bags for us ahead of check in.
The location is right in the center of everything you need right off of Quinta Avenida. Not too noisy but remember you are downtown close to the nightlife. We took a white noise machine and slept fine.
8/10
Excellent
16 Feb 2026
Luis
Nice rooms great location good hotel.
Partner
6/10
Pleasant
12 Feb 2026
Chuck
Very clean nice place. Unfortunately we did not have hot water the entire 9 day stay
10/10
Exceptional
12 Feb 2026
Kevin
All good
2/10
Poor
23 Jan 2026
Ligieja
Got to hotel after 12 hour flight and the reservation wasn't there. It had been \"upgraded\" and moved to a different hotel. This was never communicated and it would have not been accepted as the hotel was chosen specifically for the location. The new hotel was 4 blocks away; we had suitcases and no offer to pay a taxi. No compensation offered.
The upgraded solution was horrible. Room located next to the hotel laundry, so noisy. Then loud music from nearby pubs, that's why we didn't want to stay in that area. Thin windows and door let through all chi chat from people staying in the pool area until late.
Hotel was old, need of a lot of maintenance. Coffee maker in the room is for filtered coffee. Filters not provided and no coffee.so are you expected to buy a pack of filters for one night? Don't stay at either hotels. Avoid, avoid, avoid.
Leisure Friends
8/10
Excellent
20 Jan 2026
Alicia
Everything was great overall however the last night that we stayed there, we didn’t have hot water.
Location was perfect
Weather was perfect
I really appreciate the fact that they gave us a bottled water as a curtesy
Business_and_leisure Family
8/10
Excellent
17 Jan 2026
Lois
Room was large and very clean. Staff were always as helpful as they could be with the language barriers from Spanish to English. Any requests were dealt with quickly.
My only complaint was the noise from the restaurant across from my room. In the late evening, lots of banging during cleanup. Also the freezer door banging shut every few minutes.
As well, inconsiderate guests that come back late at night yelling and slamming doors. Not hotel's fault, but maybe post a note near front desk or in rooms to remind guests to be quieter after 11.
Hotel is super close to beach and 5th ave and if you go in the opposite direction, lots of cheaper local restaurants and Walmart within 15 minute walk.
Leisure Family_with_children
10/10
Exceptional
16 Jan 2026
Adrian
Todo al 100
Leisure Family
8/10
Excellent
05 Jan 2026
Jonathan Del real
Las almohadas un poco duras, pero todo lo demás excelente!! Muy servicial, limpio, callado
8/10
Excellent
01 Jan 2026
Yitan
Friendly and helpful staff. Room has an authentic Mexican appeal, but it feels small and there's not a single chair for sitting. Strong AC and fan. Tiny bathroom and the toilet seat doesn't stay up. Good for a short stay.
Friends_and_family Family
10/10
Exceptional
23 Dec 2025
Joyce
Nice older hotel.
Friends_and_family Family
6/10
Pleasant
14 Dec 2025
Brenda
Not much hot water
Leisure Family
10/10
Exceptional
13 Dec 2025
Victor
Great rooms and amazing staff.
Leisure Partner
10/10
Exceptional
09 Dec 2025
Brian
It was very nice. Clean and great front counter people. Very accommodating.
Leisure Partner
10/10
Exceptional
25 Nov 2025
Azam
Good room good location and value for money
8/10
Excellent
22 Nov 2025
Donna
Room was clean and great price. Location awesome to take the ferry to Coz and the Ado bus terminal minutes away. Highly recommend this place.
Leisure Self
10/10
Exceptional
31 Oct 2025
JOSEPH
Quite Cute..

Cold and shower but that's kind of usual for Mexico
8/10
Excellent
01 Oct 2025
BLANCA
Weather was wonderful! Staff could be a little more kinder to all people. Beds were a little hard, but pillows made up for it! Hotel was overall a good stay.
Partner
10/10
Exceptional
20 Aug 2025
Marco
Overall, it was a great stay the hotel is really nice and straight to the point it’s not l
8/10
Excellent
20 Aug 2025
ernest
I enjoyed my stay, felt safe close and convenient to everything! Would definitely stay there again.
10/10
Exceptional
02 Aug 2025
Tonya
I love that I have a resort option that caters to divers. I spend mm9nimal time on property or in my room, so dont need the frills of some fancy resort.
Leisure Self
10/10
Exceptional
23 Jul 2025
Jeanne

Hacienda del caribe

Cleaning lady came every day to clean the room and bring fresh towels. I stay here every time I come to Playa.
Partner
4/10
Poor
21 Jul 2025
alex
The room of this hotel smell terrible and you can’t sleet for the smell
Family
10/10
Exceptional
20 Jul 2025
Jason
Great area and hotel. Wifi is intermittent
Leisure Partner
4/10
Poor
15 Jul 2025
Janice
The shower head was moldy and the drain was slow. Some of the staff seemed irritated by us being there. There isn't a bar on premises like the pictures show. Coffee maker but no coffee and none of the markets we went to had coffee grounds. Air conditioner worked well and cleaning staff were nice. Front desk people were quite friendly.
Leisure Family
10/10
Exceptional
15 Jul 2025
James

Wonderful Hotel

This is one of my favorite places to stay in Playa del Carmen. It's close to the beach and 5th Ave but is still quiet.
Friends_and_family Friends
10/10
Exceptional
09 Jul 2025
Laura
.
Family
6/10
Pleasant
27 Jun 2025
Maria Del Rosario
It was okay
Leisure Family
8/10
Excellent
25 Jun 2025
Jaxon
Very well located near the 5ta avenida
Leisure Family
6/10
Pleasant
22 Jun 2025
Jose
They charge for towels, blankets and any small amenities you might ask for. Great location but customer service needs a reboot
Leisure Family_with_children
10/10
Exceptional
18 May 2025
Erick
Excelente ubicación, anfitriones amables, habitaciones amplias y bien equipadas. Es mi tercera vez en éste hotel y lo sigo prefiriendo para estancias futuras.
Business_and_leisure Self
10/10
Exceptional
30 Apr 2025
Mary Ellen
We love this place!
Leisure Family
8/10
Excellent
27 Apr 2025
Laura
In the classic Mexican traditional style, the rooms were nice. Plenty of hot water.
Leisure Partner
10/10
Exceptional
20 Apr 2025
carlos
Bueno para el precio
Leisure
10/10
Exceptional
15 Apr 2025
Courtney
Had a great stay, friendly staff, good location in tourist area!
Leisure Partner
10/10
Exceptional
08 Apr 2025
GRISEL
I had a fabulous time; great place to stay and would not hesitate to use again
Business_and_leisure Self
4/10
Poor
01 Apr 2025
Catherine D

No hot water

No hot water to bath. Beds are hard. No top sheet, just a dirty comforter.
Self
8/10
Excellent
27 Mar 2025
Mario
ok
8/10
Excellent
22 Mar 2025
Laura
Nice, clean hacienda style place. Good air conditioning; beds were comfortable; room size was good; location was excellent. Only complaint was water in shower never got above tepid and on Thursday and Friday night I could hear/feel base of music from a bar down the street. It wasn’t bad and didn’t keep me awake, but noticed it in the background when I was awake. I figure it is a small trade off for the great location and being able to walk everywhere I wanted.
Leisure Family
10/10
Exceptional
21 Mar 2025
Shannon
Hotel was hard to find ! No free/easy parking available...had to pay $20 to private park.
Leisure Friends
6/10
Pleasant
17 Mar 2025
Maira
The hotel is in a great location—just a short walk to the beach, souvenir shops, the ferry, and the ADO bus station, making it easy to get around. The area felt safe, and there are plenty of restaurants and attractions nearby.

Room service did an excellent job making the bed and respecting our belongings, which we appreciated. However, the room itself was quite stuffy and had a noticeable moldy smell, likely due to the humidity and the age of the building. The door didn’t close properly, causing it to make noises throughout our stay. Also, there is no elevator, so be prepared to carry your luggage up the stairs. The biggest downside was the WiFi—it simply didn’t work.

Overall, if you’re looking for a convenient location and don’t mind some maintenance issues, this could be an option, but improvements are needed.
Leisure Family
10/10
Exceptional
22 Feb 2025
Connie
Absolutely charming!!!!
Leisure Self
8/10
Excellent
13 Feb 2025
Richard

One night

The hotel was okay for my one night stay. Having to carry my 2- 50 pound suitcases up 3 floors was not so good. There was no one to help. The staff is very friendly. The one strange thing was that you are not allowed to drink your beer in the lobby or lower level but you can drink it on the street. All in all it was good.
Self
10/10
Exceptional
02 Feb 2025
Erica

Great place!

We have stayed here several times. Always friendly staff and clean rooms! We love how close it is located to 5th Ave! Recommend this hotel!
4/10
Poor
30 Jan 2025
Brenda
Location was excellent
Leisure Family
10/10
Exceptional
30 Jan 2025
Lidia
Great hotel! Incredibly accessible location - the hotel is close to everything. It's right on quinta, next to ADO and ferry, not to mention all the dining options. We loved the hacienda style - the room was spacious, beautiful and unique, and the hotel had a cozy feeling to it. The best was the big balcony with a nice view. Really worth it for the price!
Leisure Family
10/10
Exceptional
22 Jan 2025
Armando

Great value

Excellent location, great value for the money.
Self
4/10
Poor
21 Jan 2025
Christine A
I loved the feel of this hotel. It reminded me of Encanto. I think that's probably the only positive I can say. Check-in wasn't bad. We were told we could get towels for the beach-no towels. Room service wasn't done cleaning our room when we checked in so I finished helping. No wash clothes... we had ONE to share with 3 people for 5 days. They did not give us more bottled water so we went to Walmart to get some. Showers were FREEZING. Pool was FREEZING. Another guest got beaten up and bled all over the steps and floor... never cleaned up. Nobody spoke English.
Leisure Family
6/10
Pleasant
19 Jan 2025
Robin
The room smelt very moldy/musty and there were no blackout curtains and the lights were on in the courtyard. That being said I slept fine.
East walk to shopping, restaurants and the beach
Leisure Self
8/10
Excellent
11 Jan 2025
Steven
To us, this hotel was a genuine Mexican experience.
The facility had faded glory. Room was very good with good beds. The hot water was not working on and off.
Weird to have a coffee maker but no coffee to make, even when inquired for. Pool is small and in the middle of all the lobby activity.
Hotel is right in the Avenida 5 shopping market area but was still quiet.
Leisure Partner
6/10
Pleasant
09 Jan 2025
James
When we arrived the room had strong smell of urine. We weren't sure if it was from the bathroom or the space outside the bathroom window. It eventually dissipated.
Room was spacious bathroom was smaller than expected.
The parking lot was closed which required that we park on the street several blocks away.
Friends_and_family Friends
10/10
Exceptional
06 Jan 2025
Erika
Very convenient, close to the beach, transportation and food everywhere.
The hotel was very clean and traditional.
Leisure Family
8/10
Excellent
03 Jan 2025
Kevin
Muy cómodo para pasear por la 5a avenida. Pero algo ruidoso por la noche ya que las habitaciones dan al patio central y a veces la gente no respeta los horarios de silencio. Muy próximo a la playa también. Buena opción para una o dos noches
Leisure
10/10
Exceptional
30 Dec 2024
Christel
Staff were super lovely! The hotel location was so convenient for walking to the beach or popular shopping areas. Can't wait to return!
Leisure Self
10/10
Exceptional
12 Dec 2024
Tom
Absolutely a nice property and staff. Could not be any better. Thanks for everything and I will be back in the future
Leisure Self
8/10
Excellent
11 Dec 2024
Patricia
Great staff. Accommodated us as quickly as they could as we were early arrivals. Very clean, ample space in room, good beds. Only thing lacking was a refrigerator 😊
Restaurant right next door was great, many options in walking distance.
Leisure Partner
10/10
Exceptional
10 Dec 2024
Timothy Michael
The Hotel has a pool in a courtyard, right by room, by the beach, and ADO TERMINAL.
Leisure
8/10
Excellent
10 Dec 2024
John
It seemed safe, clean and the price was right!!! Didn't like they spoke little English!!!
Leisure Partner
10/10
Exceptional
09 Dec 2024
Gregory
I have stayed here a few times and love the location, hotel and sraff
Leisure Self
2/10
Poor
29 Nov 2024
Harry
Staff where rude and not helpful at all.
Self
8/10
Excellent
27 Nov 2024
Patricia L
Excellent as always.
Self
10/10
Exceptional
26 Nov 2024
Rebekah
Convenient hotel, shopping and restaurants steps away. Was loud in the night with clubs close by and other loud guests using the pool until late into the night.
Leisure Family
10/10
Exceptional
22 Nov 2024
Martina
Very courteous clean and very centric for anything you need
Leisure
10/10
Exceptional
05 Nov 2024
Verified traveler
Great, as usual.
Self
10/10
Exceptional
03 Nov 2024
David
Very nice
6/10
Pleasant
23 Oct 2024
Verified traveler

A well located Mexican gem

This is a lovely, quaint, Mexican-style hotel. The staff was great and very attentive. The hotel is very clean and located centrally in Playa del Carmen - close to the beach, the bus station and 5th Ave. If you are looking for a modern, American-style hotel, this is not for you. You may need to ask for hand towels and supply your own water but the location, the staff and the genuine atmosphere are wonderful.
Partner
10/10
Exceptional
12 Oct 2024
James
I enjoyed my stay and will do again if the price is right
Leisure Family
10/10
Exceptional
08 Oct 2024
Edolina
Room was alittle hot
Leisure Family_with_children
4/10
Poor
28 Sep 2024
Jose Meza
I used it just for a night but the hotel doesn't have elevators , so first I ask for 1st floor room but they didnt have any available, so I have to take a bike suitcase, and all the other suitcases to the 3rd floor alone in a narrow stairs. Nobody offers any help. Definitively I am not going to recommend this hotel .
Leisure Family_with_children
10/10
Exceptional
29 Aug 2024
David
Enjoyed my stay
10/10
Exceptional
13 Aug 2024
Erick
Buena atención, limpieza, equipamiento y amenidades adecuadas
Business Self
8/10
Excellent
28 Jul 2024
Norma
Arrived late the checkin lady was pleasant. She put us up on 3 rd floor - NO Elevator!
Business_and_leisure Partner
8/10
Excellent
27 Jul 2024
Charles
Cozy, not too flashy, shower was like a 6.5/10, the rest had good decor 8/10.
Leisure Partner
6/10
Pleasant
19 Jul 2024
marco
Good location, check in is at 4pm, spotty wifi, small pool and no elevator. Bed was hard.
Leisure Family_with_children
8/10
Excellent
09 Jul 2024
Lydia
Gardens, plants and flowers excellent but rooms need a little makeover. Curtains, windows scuffing on walls need to be taken care of
Leisure Family
10/10
Exceptional
29 Jun 2024
matthew
Very convenient for early ADO travel
Leisure Self
8/10
Excellent
26 Jun 2024
Elsa
I liked that it was one block from the beach.. i did not like that it had no mini fridge or no microwave
Leisure Partner
10/10
Exceptional
13 Jun 2024
Karen
I would highly recommend staying here it is so central to everything. Fifth Avenue and central where all the entertainment is and you're a very short walk to the beach. Also a very short walk away from some delicious very cheap food, where the locals eat.

Franco was absolutely amazing. Helping me to catch a collectivo for the first time even writing down instructions for the driver to let him know that I wanted to go to Cenote Azul.

Excellent service. Very quiet at night but very close to absolutely everything that you need.

Highly recommended.
Leisure Self
10/10
Exceptional
01 Jun 2024
matthew
I stay here every time I need an early morning ride from ADO. it's super convenient, clean, and not overpriced
Leisure Friends
10/10
Exceptional
31 May 2024
Norma J

Nice hotel

Like this little hotel it clean right in town close to beach and Ado .
Friends_and_family Family
10/10
Exceptional
24 May 2024
Ixah
Great hotel next to all the action
10/10
Exceptional
15 May 2024
Norma J

Clean older hotel well kept quiet

Older couple needed ground float ck in told none available but then he looked again and gave us a ground floor no elevator here . Place as very clean for as old as it is . Nice Mexican decor. No complaints stated one nite .
Partner
8/10
Excellent
06 May 2024
ALEJANDRA
El hotel a máximo 10 min caminando de lo que puedas necesitar… farmacias, tiendas, souvenirs, la playa, restaurantes etc. El único punto en contra es que no cuenta con estacionamiento pero todo lo demás muy bien. El hotel es bonito, con lo esencial. Los chicos de recepción educados aunque no muy amigables, de ahí en fuera el demás staff muy bien.
Leisure Partner
10/10
Exceptional
01 May 2024
Rebecca
Location was perfect. Was able to walk to many restaurants and transportation was easy to find. Very clean. Cute hotel. Hot water and cold AC. Only thing lacking was a mini fridge to keep drinks cold. Otherwise, great place to stay.
Leisure Partner
6/10
Pleasant
23 Apr 2024
Armando

You get what you paid for

The A/C was not working, it was reported and then it worked for a while and then it stopped. The TV was not working either. But overall the Hotel was clean and well kept.
Partner
6/10
Pleasant
18 Apr 2024
David
Adequate.
4/10
Poor
16 Apr 2024
Verified traveler

Disappointed

The toilet would not flush. The free coffee was just for the first day. No frig or microwave. Only allowed one towel per guest for complete stay. No pool side bar, no snack bar or deli and transportation at additional costs. Noisy. Housekeeping cleaned the room and on two occasions left the patio door open.
Friends_and_family Friends
4/10
Poor
16 Apr 2024
Yazmin

Disappointed

The toilet would not flush. The free coffee was just for the first day. No frig or microwave. Only allowed one towel per guest for complete stay. No pool side bar, no snack bar or deli and transportation at additional costs. Noisy. Housekeeping cleaned the room and on two occasions left the patio door open.
Friends_and_family Friends
8/10
Excellent
15 Apr 2024
David
A little run down but everything else makes up far it. The floors and furniture are old. The bed was very comfortable. Shower pressure was great. Margarita was very helpful and a pleasure to deal with upon my arrival and stay!
Leisure
10/10
Exceptional
25 Mar 2024
Fumihiro
The staff members are friendly and helpful! The room was big and comfortable place to stay. The AC helped us to recover after getting sun burn. The location is convenient. Easy to get to any places you want. Free beach towels are available everyday.
Leisure Family

Location & surroundings

Hacienda del Caribe
Calle 2 Norte entre la 10 y 5ta. Avenida, Playa Del Carmen, Mexico

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Hacienda del Caribe

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