Hyatt Centric Playa del Carmen

Mexico , Riviera Maya / Playa del Carmen
PLAYA DEL CARMEN, Calle 12 entre 5ta Ave. y 10 S/N, Centro
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100 reviews shown

8/10

Excellent

06 Jun 2026

Nicholas

Good stay for a few days at this hotel in Playa del Carmen in early June to decompress after diving both on Cozumel and the cenotes south of Playa. Nice location in the middle of a lot of activity — shops, restaurants, bars, etc. But the room was quiet and not noisy at all. The hotel is a few blocks off the ocean but beach activites this time of year are undermined by seaweed infestation. (The seaweed problem is especially bad south of the Cancun hotel strip to Tulum sometimes beginning as early as April and sometimes lasting until October.) The service at the hotel was excellent. My room rate came with an American breakfast each day which was very good. The hotel has less than 100 rooms and has a boutique feel. There are two floors of rooms and an expansive rooftop with a pool, bar, and restaurant. The menu is limited but the food was fine. The pool service was very good. The fitness center is paltry but it wasn’t a problem for me b/c no one else was in there when I used it.

10/10

Exceptional

06 Jun 2026

Monica

Hotel was clean, centrally located, and the pool was gorgeous!

10/10

Exceptional

01 Jun 2026

Ananya

The location was amazing! Plenty of restaurants within a 5 minute walk and really lively. The staff were so helpful and I appreciated the attention to detail by the housekeeping staff. Front desk employees were also great and helped with directions and booking a taxi to the airport for an early morning flight. Rooms were spacious and the pool was stunning! Loved my stay here.

Partner

10/10

Exceptional

01 Jun 2026

Stephanie

Absolutely LOVED this hotel! We were only there for the night before we flew home, but I wish we were there for longer!! When we are back in playa del Carmen next, we will absolutely be staying here. Location was fantastic, the property itself is modern, clean and nice and the our room was perfect. Comfortable bed, great shower and water pressure - overall 10/10!!

Partner

10/10

Exceptional

31 May 2026

Herman

Excellent stay no complaints

Partner

10/10

Exceptional

27 May 2026

Misleny

El hotel estaba súper bien ubicado. Todo estaba muy cerca, el acceso a la playa estaba mas conveniente desde el otro hotel pero teníamos rápido acceso y podíamos disfrutar de todos los servicios. El staff muy amable y nos explicaban bien todos los beneficios.
La habitación era bastante cómoda y amplia .

Friends

10/10

Exceptional

23 May 2026

Martha

This is my third time staying here Hyatt Centric Downtown. I love all the staff starting from front desk to the restaurant and bartenders. The cleanliness of the rooms and the housekeeping personal.I highly recommend.

Friends

8/10

Excellent

17 May 2026

Seyed Hossein

The room was clean, staff were very polite and friendly. The restaurant was perfect. However there was lots of noise inside room especially during night because of hvac systems of surrounding buildings.

Family_with_children

8/10

Excellent

13 May 2026

Marcos Gerardo

Hotel cansado le falta mantenimiento y tienen menos staff del que se requiere

10/10

Exceptional

06 May 2026

Roberto Carlos

Excellent, clean rooms nice staff nice pool

10/10

Exceptional

03 May 2026

adrian

The whole experience was excellent, but the bar captain is unhelpful and dismissive

Family_with_children

10/10

Exceptional

01 May 2026

Jorge

Muy lindo el hotel recomendado

Partner

10/10

Exceptional

22 Apr 2026

William

Very nice breakfast. Friendly staff. Good housekeeping. Hotel needs maintenance. A restaurant would be nice. Noise level from pool was excessive, at times forcing us out of the hotel. Lighting in rooms is poor. It is not possible to read on the sofa in the evening.

Partner

10/10

Exceptional

22 Apr 2026

Shane

Nicely located intimate hotel on the beach, but steps from Fifth Avenue. We were warmly greeted when we arrived early and the rooms were ready and they granted an early check -in . We spent two wonderful fun days at the beach club here and Ernesto made the experience wonderful . Our rooms were side by side on the upper level and the views and balconies complimented the comfortable room and spacious bathroom . Check out was quick and we would definitely come back next time we are in Playa Del Carmen .

Family

10/10

Exceptional

20 Apr 2026

Perla Michelle

Amazing!

Friends

10/10

Exceptional

19 Apr 2026

Shira

Clean
Friendly staff
Great location
Overall excellent experience

Family_with_children

10/10

Exceptional

18 Apr 2026

marcia

The pool staff, especially the three Angel's were fantastic and anticipating the needs of the guests. I celebrated my birthday at the hotel and they all made it so special.. The hotel itself is well kept, clean, and always smelled amazing. This is my second stay at the Hyatt Centric Playa Downtown House but will not be my last.

Family

10/10

Exceptional

18 Apr 2026

Rodney

I will make this my first choice for every return trip. Location was perfect.

Partner

6/10

Pleasant

14 Apr 2026

Ewa B

The bar servers very bad drinks
We ordered dinner twice to the room
Very disappointing

Partner

10/10

Exceptional

13 Apr 2026

charity

The best staff and stay

Friends

10/10

Exceptional

12 Apr 2026

Rebecca

We stayed for a few days in February and could not have been happier with the entire experience, from check-in to our unfortunate back-to-reality departure! We loved the pool area and especially loved the location of the hotel in downtown Playa. We did hear music on the weekend evenings but with earplugs or our little handheld sound machine, we were absolutely fine. We will stay here again!

Family

10/10

Exceptional

09 Apr 2026

Gisella

The hotel and staff were great. Only thing that could be better was the beach. It was really rocky and impossible to get into without water shoes.

Family_with_children

8/10

Excellent

07 Apr 2026

Guillaume

Très bel hôtel, idéalement situé, offrant un excellent équilibre entre animation et tranquillité. Selon l’emplacement de la chambre, l’ambiance peut être un peu bruyante en soirée, principalement avant 23 h (ou minuit les vendredis et samedis), mais le calme revient ensuite, ce qui permet de bien se reposer.
L’hôtel est composé de deux parties distinctes : une section plus ancienne directement sur la plage, et une autre, plus moderne, située à deux blocs, en plein centre-ville. Cette configuration est un véritable atout, car elle permet de profiter à la fois de la proximité de la mer et de l’énergie urbaine.
La chambre était superbe : spacieuse, très confortable et décorée avec beaucoup de goût. Le souci du détail est évident et contribue à une expérience haut de gamme.
L’hôtel propose également des activités très appréciables, comme des dégustations de tequilas et de vins, qui ajoutent une vraie valeur au séjour. Côté restauration, les restaurants sont excellents, tout comme les bars, même si les prix sont élevés (comptez environ 250 pesos pour une margarita).
Un point à améliorer concerne le service de navette : les indications manquent de clarté, le service n’est pas inclus dans le prix, il est compliqué à organiser et revient plus cher qu’un simple taxi, ce qui est décevant pour un établissement de ce standing.
En résumé, un très bel hôtel avec de nombreux points forts — emplacement, confort, activités et gastronomie — malgré quelques ajustements nécessaires, notamment su

Family_with_children

4/10

Poor

06 Apr 2026

Blanca

El recepcionista del hotel, no bueno, no deberia de trabajar en hospitalidad si no sabe lidiar con clientes en esa industria. Actitud grosera, no me contestaba preguntas, todo muy mal.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Schlomo

We loved everything the only thing was the time for cleaning it was around 4pm which we find it uncomfortable,
And we could hear the noise from the clubs,

Beautiful rooftop i was just not liking the music but it’s my personal opinion, i have preferred more chill during day and afternoon could be more party music not all day party music

Family

10/10

Exceptional

01 Apr 2026

Cheryl

Fabulous hotel! The pool area is excellent (better than the beach house in my opinion) and open nice and late

Family

10/10

Exceptional

30 Mar 2026

BHAVESH

Great rooms and hotel - will stay again

Family

8/10

Excellent

30 Mar 2026

Cesiah M. Banuelos

Super convenient location, the wonderful staff, and all amenities are a plus; however, it can be very noisy at night due to the area is located, so if you are looking for party time this is the place to stay!!

10/10

Exceptional

27 Mar 2026

Alayne

My husband and I were there for 6 nights and we could not have picked a better spot. You are in the heart of Playa at this hotel! Roof top pool/bar is awesome! Staff was great! Rooms were perfect! We would 100% come back.

Friends

8/10

Excellent

27 Mar 2026

Phillip

Staff if friendly, and the room was clean. The $70 fee upon arrival is something they should let be known when booking. The rooftop is nice with a good view.

Self

6/10

Pleasant

26 Mar 2026

Andrew

The roof top patio is the best feature of this hotel

Self

10/10

Exceptional

25 Mar 2026

Michael

Excellent location - staff were amazing super friendly and helpful!

Family_with_children

6/10

Pleasant

19 Mar 2026

Jiabei

Hotel overall was nice. However, one of the reasons we booked was the advertised free shuttle to the airport, but when we arrived, we were told we had missed a window to book and we had to pay ~$85 for transport.

Family_with_children

8/10

Excellent

18 Mar 2026

Isaiah

Great ocean view and pool was great. Could definitely use a hot tub unless we didn’t get to explore correctly. Gym was useable and the room was a decent size and had everything we needed.

Partner

8/10

Excellent

17 Mar 2026

Guy

Staff were super kind accommodating and helpful

Partner

10/10

Exceptional

16 Mar 2026

Tiffany

We had a suite, it was nice and spacious; had a really nice view. The staff was helpful and very friendly and welcoming.

Partner

10/10

Exceptional

16 Mar 2026

Elizabeth

We stayed at the Beach House location which we really enjoyed. Great table service (shout out to Oliver) at the lounge chairs made this a super enjoyable way to relax. We visited the rooftop pool at the other location one day and really enjoyed the change from the Beach House. Again, service was great, the view was incredible and the pool was very relaxing.
I highly recommend the Hyatt Centric hotel if you're looking for a central location in Playa!

Partner

10/10

Exceptional

15 Mar 2026

Dustin

Clean rooms, great food, great location!

Partner

10/10

Exceptional

15 Mar 2026

Dustin

This hotel has an amazing location, right on fifth. Very close to some major attractions. The drinks on the roof are really good, and the staff is very nice. I am also a big fan of the temperature of the pool, it was the perfect temperature for it being 30C outside! Would highly recommend Hyatt Centric

Partner

10/10

Exceptional

14 Mar 2026

Crispix

Great rooms, could use a courtain on the tub area, the food could be better

Partner

2/10

Poor

13 Mar 2026

Roy

The room was nice and bed comfortable but the noise from the surrounding clubs was awful until 4 am
Impossible to sleep
Never go back

8/10

Excellent

11 Mar 2026

Jean-Philippe

Good stay in general but could be netter very easily

10/10

Exceptional

01 Mar 2026

Joanna

I was very impressed and had a wonderful time during my stay. Everyone was very professional, polite and helpful. Great service and cleanliness!

10/10

Exceptional

28 Feb 2026

Martha

Staff & accommodation was exemplary

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Arlene

Clean room and staff was very friendly and helpful.

Friends

8/10

Excellent

22 Feb 2026

Tamara

Rooms were spacious and clean. Good location if you want to be in the heart of 5th Av.

4/10

Poor

21 Feb 2026

Andrea

The best thing about the resort was the location. If you like 5th Avenue/Downtown Playa its the best. Now as for everything else not so much. 1st the staff, left nothing to remember them by. Welcome was lack luster they did not explain anything about the resort and its offerings, albeit i came in after 9pm but information is everything when you are experiencing somewhere new for the first time. I had ask for a quiet room prior to my stay and there was no attempt to honor my request. My luggage had been delayed and i requested toiletries. I was given a toothbrush no toothpaste and a pair of thin slippers...nothing more. The next morning there was construction that began at 7am in the room next door this was after loud music from the rooftop playing well after 1am. Again i went to the front desk andy request was ignored. Emilio stated he would check with the manager. Luckily there was a market next door and i bought some essentials as well as an H&M where my husband and I got some clean clothes as our luggage didn't arrive until after 3pm. This was the fault of Delta not Hyatt Centric. The only kind gesture of the hotel was to have our luggage brought from the beach house location 2 blocks away after the airline delivered to the wrong location of Hyatt. Speaking of the other location i asked several times to move to this location for peace and quiet and was told they were booked. For a Tuesday to Saturday stay in February this seemed highly unlikely nout they continued with.

Partner

8/10

Excellent

21 Feb 2026

Verified traveler

Yes

6/10

Pleasant

21 Feb 2026

Lauren

The hotel room was very nice. It had a large balcony and comfortable furniture. The girl working the front desk when I arrived and who was there every evening was extremely kind and helpful. The location had pro's and con's. It was right in the middle of all the action, shopping, food, transport, and close to the beach. But this meant it was very noisy at night. The hotel provided earplugs, which were a must. And I brought a sound machine. I would not have been able to sleep otherwise. The pool was like an ice bath and way too cold to use. This was February, so maybe it is warmer in the summer months. Seating by the pool was hit or miss, unless you wanted to pay for a cabana. The restaurant was supposed to open at 7AM. The one day I needed to eat at the hotel was for breakfast prior to an 8AM excursion. At 7AM, it was dark and workers were just arriving. There was no way I would have been able to get food in time - I'm not sure when they actually opened. As such, I never ate at the hotel. I was not a fan of the shower - it was a rain shower mounted from the ceiling. Worst invention ever for women not wanting to get their hair wet! A huge plus was access to the Hyatt Beach hotel. I didn't use this much, but appreciated its availability. Overall, it is a beautiful hotel in a great location, but the amenities were not ones I got to enjoy. Hence, 3 stars.

Self

6/10

Pleasant

19 Feb 2026

Susan

It is a wonderful hotel and the staff is excellent! However the music is super loud and they give you earplugs to help you sleep.

8/10

Excellent

19 Feb 2026

Ara

The pictures listed in hotels.com are confusing. They actually have 2 different hotels. Downtown house and beach house. It should be listed separately to avoid customer confusion.

4/10

Poor

16 Feb 2026

Joanne

The hotel rooms were really nice, but had a really bad smell of sewers which gave us headaches and nausea. They changed us from the first room, but same problem in the second room and I think all over the downtown hotel. The beach house is completely different. We stay there last year and it was amazing. The hotel staff at the downtown house some were friendly some not as much maybe because we complained about the smell. Overall, the downtown house is a very nice hotel. They should just fix the problem with the smell of sewer in the rooms.

Leisure Partner

4/10

Poor

14 Feb 2026

Melissa

Close to everything yes, horrible location though because the street is really dirty, smells really bad, the noise from nightclubs it is worse than expected. The hotel provides ear plugs but it does not really help.
The room also smells really bad, and towels smell even worse like they are not even washed. Maybe is the water or that they are really old.

Friends_and_family Family

6/10

Pleasant

13 Feb 2026

Ewa

The room and service was good but the room was extremely noisy.
I wouldn't recommend it.

Partner

2/10

Poor

13 Feb 2026

JONATHAN

Dear Expedia for TD management,

I am writing regarding our recent stay at Hyatt Centric Playa del Carmen, which fell far below the standards expected of a five-star property.

Upon arrival, as we exited the elevator to access our room (room 212, directly across the hall), we were met with a strong sewer-like odor. We initially tried to overlook it, but the smell persisted throughout the evening. Around 2–3 a.m., the odor entered our room—apparently through the vents—waking us from sleep due to its intensity.

At 8:00 a.m., we contacted reception and were told someone would come immediately; no one did. Staff suggested this was a new issue, yet plug-in air fresheners in the hallway indicated otherwise. At 11:00 a.m., after calling again, we were told another room would be arranged. Shortly after noon, with nothing resolved, I went to the front desk. Only then did staff acknowledge an ongoing odor issue in that building and move us to a sister property a few blocks away. At 1:00 p.m., we had to pack and relocate.

We later met two couples in rooms 212 and 214 who experienced the same odour issue.

As parents who arranged a brief three-night getaway, losing a night’s sleep and half a day of our trip significantly impacted our stay. We are disappointed both by the condition of the room and the initial denial of the issue, and wasting our time to argue and relocate…

Given the circumstances, we respectfully request full reimbursement.

Sincerely,
Jonathan Bitton

Leisure Partner

8/10

Excellent

10 Feb 2026

KOENRAAD JOS W.

Perfect location, nice big room, nice roof bar, good service. Only too noisy during nighttime, hard to sleep.

Leisure Family

6/10

Pleasant

10 Feb 2026

Daniel

The rooms are fine, the staff is lovely! Once your taxi finally finds the hotel the have to make a 30 point turn to turn around on the one way street, you get to carry your bags up tile stairs so you can sit down for the check-in, it was interesting watching parents with strollers manage the stairs. One of those places for me when the pictures are better than the reality.

Business Partner

10/10

Exceptional

06 Feb 2026

Frances

The room was spacious with an ocean view that was breathtaking. The staff was wonderful especially Mario at the front desk , Alfie Soraya We love this hotel it’s centrally located and in the beach. The service is spectacular. This is our third stay at this hotel and love it ,

Leisure Partner

10/10

Exceptional

06 Feb 2026

Jon

Gorgeous pool
Area with amazing service!!!

Friends_and_family Friends

10/10

Exceptional

02 Feb 2026

Olivia

Excellent Service!!!

Leisure Family

10/10

Exceptional

01 Feb 2026

Jennifer

The room was gorgeous, very clean abs spacious. The staff were nice and helpful. I definitely would stay there again!

Leisure Partner

10/10

Exceptional

28 Jan 2026

Lucas

Great place!

8/10

Excellent

22 Jan 2026

Dan

Staff nice. Pool good.

Leisure Family

8/10

Excellent

20 Jan 2026

Daniel

Liked: central location, cleanliness, friendly staff, large balcony with table, lounger, roof top pool with large sunbeds, attentive staff ( who are there but never bothers you ) access to Beach House with beach front sunbeds.

Disliked: late night noise from the 5th Avenue bars, restaurants ( going on until 2 AM & on one night until 4:30 AM ) Ask for rooms to the rear, or to the side without balconies for less noise.

Leisure Family

10/10

Exceptional

17 Jan 2026

Rafi

Spacious, clean rooms, beautiful grounds, perfect size.

8/10

Excellent

16 Jan 2026

Veronica

Overall the staff was nice and room was nice and clean.

Leisure Family_with_children

8/10

Excellent

04 Jan 2026

Tomer

The experience was great. The stuff at the reception was amazing in the room was great. The cleaning was great. The only thing was that at the pool. The service was very very slow and we had to basically serve ourselves, but all the rest was perfect.

Leisure Family

10/10

Exceptional

02 Jan 2026

Ryan

Meyli at the front desk made the stay great! The property is beautiful and clean with amazing views.

Friends

6/10

Pleasant

30 Dec 2025

brigid

Nice and helpful staff but this hotel was not what we expected from the pictures and description.

Leisure Family

10/10

Exceptional

16 Dec 2025

Kelly

Absolutely loved the floorplan. We got the last time we visited in December. The room was awesome. It had a hot tub off the bathroom outside on the patio that you could walk directly back through as well as the other patio door. They have a very lovely rooftop pool with a bar and restaurant plenty of chairs and seating. Perfect if you want to be right in the middle of all the excitement..

Leisure Partner

10/10

Exceptional

12 Dec 2025

Andres A

This is one of the best hotels ,is beautiful and the view amazing, just in the corner from fifth Avenue and 2 blocks from the beach.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Dianfan

Great location. Beautiful room. However, the google map of the hotel is incorrect.

Leisure Family

6/10

Pleasant

08 Dec 2025

The toilet leaked which was a big mess!

Business_and_leisure Family

4/10

Poor

07 Dec 2025

Robert

The room faces a building in construction and was noisy during daytime. Also, Expedia said to pay $75 at the hotel, but the receptionist demanded $185.

Leisure Family

10/10

Exceptional

06 Dec 2025

Angela

This is my 4th time staying at Hyatt Centric this year. I call this place home for sure. Incredible staff, plush and clean bedding, and beautiful rooftop views!

Business_and_leisure Partner

10/10

Exceptional

06 Dec 2025

Andrea

Good. Hotel was nice. Total party vibe

Leisure Family

10/10

Exceptional

03 Dec 2025

Sobhi

Amazing hotel with Hogg location

Leisure

8/10

Excellent

30 Nov 2025

aaron

Room was great. Amenities were lovely. Only problem was lste nite music and noise

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Mehiar

Great location, clean room, great service

Leisure

10/10

Exceptional

21 Nov 2025

Spencer

Everything was good

Leisure Partner

10/10

Exceptional

12 Nov 2025

Rufina

The room was cozy and clean. The staff was very welcoming and helpful throughout our visit. Overall, it was a great experience.

Leisure Family

10/10

Exceptional

08 Nov 2025

Donald

All in all a great stay and excellent location!

10/10

Exceptional

08 Nov 2025

Erick

The place was in a great location rooms were clean staff was great !!

Leisure Partner

10/10

Exceptional

29 Oct 2025

Anni-Nadja

The staff were INCREDIBLE, really friendly, knowledgeable and went the extra mile to make us feel welcome. Hotel room had minor issues - our balcony facing works, no slippers / robes until we asked for them, and all room amenities (eg mugs, glasses etc) only set up for two instead of three people until we had to call up for them. Great pool that’s open 24 hours a day and we can use the beach facilities of the other Hyatt 5min walk away. I would absolutely stay here again

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Deering

4/10

Poor

13 Oct 2025

yareli Denisse

My phone disappeared from my room i left it charging when i came back it was gone and i called the front desk and they didn't do anything about it on the deposit of $5000 that they changed me wich is fine they do it everywhere but they told me that they would keeb $1500 and they only gave back $3000 they didn't say why very disappointed with my stay

Leisure Family

10/10

Exceptional

10 Oct 2025

Rhea

Great location.

Business_and_leisure Partner

10/10

Exceptional

03 Oct 2025

Jorge

Great place

Business_and_leisure Family

10/10

Exceptional

02 Sep 2025

Ileana

Super clean, very nice staff, great location

10/10

Exceptional

28 Aug 2025

Berenice

Clean and comfortable and excellent service…

Partner

8/10

Excellent

25 Aug 2025

Anarkellys

8/10

Excellent

25 Aug 2025

Ricardo

Good

6/10

Pleasant

21 Aug 2025

christopher

There are 2 Hyatt’s close by. One more on the beech and the other is not. Photos make it hard to tell difference. The one we were on was above the shopping mall on main pedestrian thrufare and without dining etc. Has a nice large pool deck.

Playa del Carmen has become a night time party hub and shopping place. If that is what you want you will enjoy and if not don’t bother visiting.

Leisure

10/10

Exceptional

18 Aug 2025

Ricardo

Very close to shopping and restaurants. Would definitely recommend one of the best places to stay

Leisure Self

10/10

Exceptional

17 Aug 2025

Ryan

Great rooftop pool area

Leisure Friends

8/10

Excellent

08 Aug 2025

Sharon

The location of this property was great. The rooms were a great size and the beds were very comfortable. Really enjoyed the rooftop pool area.

Leisure Family

6/10

Pleasant

30 Jul 2025

Jonathan

waitstaff at the pool have poor customer service

6/10

Pleasant

28 Jul 2025

Sasha

Having stayed at this property 8 years ago during which time it was called the Thompson, it has declined somewhat and its starting to look and feel dated and a little tired considering its high cost. We loved its central location, hence why we returned and this time we stayed in the best suite, which was very spacious and comfortable but a little noisy, understandably due to its location. Fun experience

10/10

Exceptional

14 Jul 2025

Johnathan

THIS WAS A GREAT EXPERIENCE, THE STAFF WAS VERY POLITE AND THE AREA HAS EVERYTHING YOU WILL NEED TO ENJOY YOUR STAY. JUST BE READY TO BE ENTERTAINED FROM THE MOMENT YOU CHECK IN!!!

Business_and_leisure Partner

10/10

Exceptional

13 Jul 2025

Miguel

Great location, can be a but noisy in the balcony but the room is quiet.

Leisure Friends