SILVERSANDS Hotel Boutique

PLAYA DEL CARMEN, Quinta Avenidaentre Calle 38 Y Calle 40
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75 reviews shown

8/10

Excellent

05 Mar 2026

Deb

The staff were extremely attentive. I was thoroughly impressed how the owner handled the government recommended lock down process. The rooms were well appointed and the bed was very comfortable. I would have rated this a 5 star stay had the internet worked inside the room.

The location was great. We had close access to everything we needed including beaches. There is a price for this convenience. It is very noisy at night due to all the activities.

I would suggest that the hotel owners provide guests with beach chairs. I would also suggest they let guests know that you have to run the water for several minutes before it gets warm.

Overall, a great stay!

Friends

8/10

Excellent

02 Mar 2026

Shawn

Centrally located, great staff. The cleaning people did a great job. Close to everything.

Partner

8/10

Excellent

28 Feb 2026

Stephanie

The staff were fantastic.

Friends

8/10

Excellent

06 Sep 2025

Francisco

Was nice little dirty by the pool are and the room

Leisure Self

2/10

Poor

23 Aug 2025

Linda

Nobody was at check in, i waited for an hour. no lock on the doors and i didn’t even stay there i couldn’t get a refund.

Leisure Family

2/10

Poor

11 Aug 2025

Laura

We came to our hotel and there was cigarette stains on the couch, weird stains on the sheets, furniture was falling apart and had duct tape on holding it together at places.

No safe, the lock was with a key but no dead bolt.

The area was also questionable. It was difficult to locate the actual area.

We left imidiately and found another hotel. Do not stay.

2/10

Poor

15 May 2025

Ashley Brooke

We checked in and the room had stains on the furniture and the “clean” bedding. We were honestly afraid we’d get bed bugs. There was a couch that didn’t seem even suitable to sit on for a short amount of time. They advertise a rooftop pool which doesn’t exist. We had to leave and find a new place to stay within 15 minutes of arriving. What a waste of money and our efforts. As regards to safety, the doorknob seemed like anyone could come in on us at any point.

To top it off, nobody at Silversands could speak much English so there was no point complaining so we just left and had to pay to stay elsewhere for our stay.

Leisure Partner

10/10

Exceptional

05 Mar 2025

Nadia

Great Location and Friendly Staff, but Some Minor Letdowns

I recently stayed at Silversands Hotel Boutique in Playa del Carmen, and overall, I had a great experience. The hotel is perfectly located on 5th Avenue, right in the heart of the action, surrounded by shops, restaurants, and the lively atmosphere that makes Playa del Carmen so special.

The room itself was spacious and comfortable, which I really appreciated. The staff were incredibly friendly and responsive, always ready to help with anything I needed. However, there were a couple of small disappointments. The shower wasn’t great, which was a bit frustrating, and I was surprised that the room didn’t come with an electric kettle, which would have been a nice touch for making tea or coffee.

Despite these minor inconveniences, the location and service made up for it. If you’re looking for a central stay in Playa del Carmen with a buzzing atmosphere, this is a good option!

Leisure Self

2/10

Poor

08 Nov 2024

Matt

Black mold on the wall below the air conditioner due to leaking water. We tried another room but it smelled terribly of mold. We left and forfeited our prepaid two nights for our own health.

Leisure Partner

4/10

Poor

06 Nov 2024

ramey

There was no water during the stay.
Impossible for a shower or toilet flush.
Awesome location

4/10

Poor

18 Jun 2024

Sheila

Microwave did not work. Bathroom did not drain and had to take shower in standing showered water. No one at front desk to check us out. And door lock at the street level gate stuck a lot and was difficult to operate. But one handyman helped me and got the gate open this morning and sprayed down the lock with WD40. Very nice man.

Business_and_leisure Family

6/10

Pleasant

19 May 2024

peter

overall good budget accommodation on the doorstep of 5th Avenue & 5 min walk to beach. large room, comfy bed, hot shower, good AC.

Leisure Self

8/10

Excellent

11 May 2024

Hector

Quiet at night so that was a plus for 5th ave. The room itself was perfect, maybe the bed needs to be changed but that’s all.

Leisure Self

8/10

Excellent

25 Apr 2024

Steven

Great location. High ceilings and nice balcony and wall of windows.

Self

8/10

Excellent

08 Apr 2024

Candace

We quite enjoyed our stay at SilverSands, the location on 5th ave was great though it was a bit loud during the weekends at night. The room itself was a little dirty but for the price we paid we weren’t expecting a 5 star hotel. We felt safe in this hotel as it has an exterior door at the bottom of the entry stairs. Overall if you’re looking for a budget hotel we do reccomend!

We suggest walking down to 30th ave for the best street food and MUCH cheaper prices than an 5th ave :) there’s lots of little taco stands and other food places on 30th and all the streets between 5th and 30th. There is also a Sunday market on I think 54th street!!

Leisure Partner

6/10

Pleasant

02 Mar 2024

Miguel

Place was nice smelled a little like moldy after u left for a long time and no windows other then that the place was nice clean

2/10

Poor

28 Jan 2024

Mar

I complained about the lights not working properly and they said they would fix them and they did not. The towels were old and had holes. The sheets were very stained and old. The pool had no water in it. I did not have hot water in the kitchen so I could not do my dishes and could not use my cookware( I bought groceries and couldn’t eat them with the conditions) the property was not as described at all. I asked for a refund and to change rooms or anything to make it more comfortable but they said no. The communication was horrible, had to use a translation app to ask questions and they were never replied to in an understandable way. The fridge water machine was also broken. The door locked with a single push lock and felt very unsafe. People would look in my window at night as I could not move the shade down. I did not have my room cleaned the first four days as they never supplied me with a ‘cleaning sign’ so my room was disgusting with the dirty dishes and sand everywhere. Nobody told me I had to run the water in the shower for 10 minutes before it got hot so I had cold showers as well. They did not supply shampoo until the room was finally cleaned.
The wifi worked well, but that was about it.

Leisure Self

10/10

Exceptional

14 Jan 2024

James

Great room and only $40 a day

First night air wasn’t working moved us to a different room then fix everything next day great patio over 5th ave room was big

Partner

2/10

Poor

06 Jan 2024

Jahzeel

The A/C didn't work, the toilet didn't flush. The bed was uncomfortable, hard pillows. The kitchen was dirty, there was trash in the planters in the balcony. The balcony sliding door was craked, and looked unsafe. Plus it moved with the wind...

Leisure Family

2/10

Poor

09 Dec 2023

Cindy

Black mold in bathroom. Bed had no blankets just a top sheet. Very disappointed

Leisure Family

2/10

Poor

01 Nov 2023

Jorge

The room was dirty, unsafe and the furniture old and with moldy

Leisure Partner

10/10

Exceptional

08 Aug 2023

nelson

good location

2/10

Poor

01 Aug 2023

MILAGROS

STAY AWAY!

I have never seen such a HORRIBLE DIRTY HOTEL like this one. No receptionist, just some whatsapp # and had to wait 45 minutes to than be led to a room with dirty sex stained sheets, an ac that leaks over the bed, dirty grimy sliding glass windows with a large crack in in. Fish smelling fridge, fingerprints on coffee pot, was told there was no cleaning crew and the owner to the hotel could care less. The man who let us into the room was just hired 2 days prior. THIS HOTEL SHOULD NOT BE LISTED IN ANY WEBSITE. yes the area was convenient but then again, crack houses are cleaner. You choose.

Friends_and_family Family

6/10

Pleasant

01 Jul 2023

Darren

The air conditioner required a bucket. You could hear it dripping throughout the night. The towels have holes and multiple stains.

Leisure Self

10/10

Exceptional

12 Apr 2023

Dan

El lugar es muy bonito, excelente ubicación a un precio muy accesible.

Leisure Partner

4/10

Poor

09 Mar 2023

Susan

Property is in a prefect location. The wifi was non-existant. I had to sit at the bar across the street to work. The windows were covered with dark drapes that don't move. Adequate kitchen.
If you don't need wifi or use the room much, it's in a good location.

Self

6/10

Pleasant

22 Feb 2023

Eli

For the price i paid i cant complain too much. Especially i stayed for one night. But the room itself looked nice had a big fridge, small tv, but was a little run downed. Not sound proof. Hot water was not very hot. The towels are of pour quality. The bed came with no covers only bed sheet. The staff was not very helpful did not speak one word in english. But if you are on a budget and dont mind about very clean room then could be worth it. For one night i could do it, but for a week dont think i would have enjoyed.

Leisure Partner

2/10

Poor

26 Jan 2023

Verified traveler

Tragic

Absolute dump.

Nothing works properly, not one single thing, shower was disgusting, kitchen tap was leaking, light bulbs were randomly either white, yellow or blown out. Door did not shut properly, sliding door n the shower did not slide, towel hanger was broken so one could not actually hang the towel, sink faucets were inverted (they close the way all normal faucets open), bed sheets were worn out, rooftop "pool" was abandoned, etc.

An endless list of misery, just avoid this place, any review saying this is a decent stay was written by either a homeless person or an employee, otherwise it is beyond me how can anyone rate this a bearable stay.

The neglect on this place is just depressing.

Also, employees are the lowest quality people you can possibly imagine, noisy and annoying.
Needles to say they do not speak any english.

Self

8/10

Excellent

25 Oct 2022

Tammy

Great central location. Good sized room. Nice staff (Robert). You can walk just about anywhere from the motel. Its a short walk tobthe beach and they give you access to Martina Beach Club. Win-win!

Leisure Family

2/10

Poor

17 Jul 2022

Moises

Nobody was in the lobby and we could not check in, nobody answered the phone either

Business Partner

4/10

Poor

22 Apr 2022

Elzbieta

The property is not in the best condition.
There is a problem with plumbing.
The toilet is very noisy and does not flush properly each time or sometimes not at all.
When I woke up at 7am there was no running water (not a drop). It was turned back on at 11am.
So be prepared not to be able to shower in the morning.
The bed sheets and blankets are worn out.
The administration does not speak any English.
Luckily I reserved the hotel only for 1 night.
The location is very good. The hotel might be fine for young people on tight budget who party at night and wake up late, so they would not be affected by lack of running water in the morning.

Leisure Family

6/10

Pleasant

27 Nov 2021

Michael

It was worth the price

Humidity on the wall, not very clean, nice and big and great location

Partner

4/10

Poor

10 Jan 2021

Violetta

Great location but condition very disappointing

Positive points: good location, affordable, nice man at the front desk, good fridge

Now for the negatives (please take it as constructive criticism and an opportunity to improve for the future): 3 out of 4 cups were cracked, frying pan was black and had Teflon coming off. Neither could be exchanged. No cooking space in the kitchen. We had to put the toaster on the floor. Dust collected on the walls and ceiling. Bathroom has mould. Towels need changing (they are no longer white). Shower door is broken. No toiletries provided accept for hand soap. Our room had NO WINDOWS but I know other rooms did.

Friends_and_family Family

6/10

Pleasant

27 Feb 2020

Verified traveler

As of 2/26/2020 there’s construction right next door that starts at 8am till about 6pm everyday. I don’t think it will be finished anytime soon. It’s loud and it’s impossible to rest or stay in the room once construction starts. This hotel is located at the end of all the shops and street stalls on 5th ave. Ive only been PDC once before and spend about 1hr in the beginning part of 5th ave. For some reason I thought these shops and stalls would extend the entire 5th ave but that’s not the case. There’s only houses and few restaurants after that. My other complaints about the property is the same as some previous reviews. Rooms is located in the 2nd and 3rd floor with no elevator. It was ok for me to bring my 40+ lb luggages to the 3rd floor but I can see that being an issue for some people. Water/plumbing is a major issue here. You have very little hot water and low water pressure, it also only last for maybe about 5 minutes. The toilets takes about 5min to fill the tank. You must also plug the shower once you finished if not the entire bathroom/room will smell like crap and it’s bad for your health as well. Whoever did the plumbing didn’t know what they were doing. You must use keys to leave and get back in the property and room. It was ok for a day or two but gets super annoying after. The pool? Is a 6 person tub. The only thing I liked about the property is the rooftop that’s lit till 11pm and the friendly hotel staff. Everything else is ok. I did switches to another hotel

Leisure Partner

10/10

Exceptional

30 Aug 2019

Jim

Location was most convenient. I was about 300 feet from the dental office I was visiting.

Business_and_leisure Self

6/10

Pleasant

06 Jul 2019

Kin

Room was clean, cute folded towels daily, coffee pot and coffee in the room, cute roon
Cons: 3 story walk up, staff turned off ac twice so we came back to a stuffy room, pan provided smoked the room before cood was even half cooked, low water pressure in the shower

Leisure Partner

10/10

Exceptional

29 May 2019

Verified traveler

Great value for the price. Clean, comfortable rooms in a great location.

Leisure Self

2/10

Poor

23 May 2019

Verified traveler

The Hotel is 4 blocks away from the beach, no elevator and very noise.

Leisure

8/10

Excellent

27 Apr 2019

Verified traveler

No elevator so coming in with a lot of suitcases was rough but at least they gave me a room on the 1st floor.

Friends_and_family Family

6/10

Pleasant

04 Apr 2019

Verified traveler

First off the pictures listed on Expedia are a scam, the property does not have a pool, nor is it near the beach or ocean front. The beach is about 20 minutes away, walking distance. The lobby is non existent, it’s a desk by the stairs. An early check in cost me almost the price of a night not to mention the lizards that were all over the room! The staff was very friendly which is the only reason why I won’t give it a one star.

Leisure Family_with_children

10/10

Exceptional

24 Oct 2018

Esther

Cute, cozy and affordable

The hotel is small and cozy, close to the beach, restaurants and night life. The room has everything you might need at an afordable price.

Partner

10/10

Exceptional

24 Jan 2026

victor manuel

comodidad y tranquilidad en la habitación, y el trato del personal, excelente servicio.

Friends_and_family Family

2/10

Poor

29 Oct 2025

Daylin

La abitacion hay cucaracha pequena al menos deberian pintar uno esta pagando en dolares la taza del baño despegada el Agua Fría pesima opcion nada que ver con la foto

6/10

Pleasant

28 Sep 2025

Alaska Yuno

La Regadera estaba terrible, estaba obstruida y las pocas lineas de agua que tenia, lanzaban el agua super fuerte, el lavabo estaba roto y estaba obstruido igual y en general, desde la última vez que visitamos el hotel bajó la calidad en cuanto al mantenimiento.

Friends_and_family Family

2/10

Poor

15 Sep 2025

Cesar

No había agua potable

Business Family

4/10

Poor

28 Aug 2025

Franck Victor

Piscine inexistante juste 1 jacousi et qui n était pas accessible faute de panne

Leisure Partner

10/10

Exceptional

22 May 2025

Hector

Todo muy bien, una estancia segura y a buen precio!!! Ya me he hospedado varias veces y lo seguiría haciendo.

Leisure Self

2/10

Poor

17 Apr 2025

Martha

De entrada no está frente a la playa, no es el hotel de las fotos por fuera es una puertita que parece de hostel, el edificio que muestra las fotos es el de enfrente otros departamentos, y de 4 días no hicieron el aseo solamente el último día.

Leisure Family

8/10

Excellent

17 Mar 2025

edna julieta

La señorita que nos atendió en recepción muy amable y atenta.
Sus habitaciones amplias , tiene todas las amenidades de una cocina , su alberca limpia pero un detalle que no me gusto es que el colchon que nos toco muy viejo.

Leisure Friends

4/10

Poor

13 Mar 2025

Eduardo

No funcionaba el Wifi y el aire acondicionado no enfriaba

Leisure Self

8/10

Excellent

23 Jan 2025

Silvia

Buena ubicación del hotel, lugar muy agradable

Partner

4/10

Poor

03 Jan 2025

Verified traveler

No va

No hay cuidado con la misma.
No recomiendo

Friends_and_family Family

2/10

Poor

23 Oct 2024

Raúl

No lo ocupe reservado en otro lugar

Partner

10/10

Exceptional

19 Oct 2024

Juan Leonardo

Confortable

Business Family

2/10

Poor

14 Oct 2024

Mario Alejandro Castruita

No respetaron mi reservación.
Me entregaron una habitación de menor valor.
Avise q llegaria despues de las 12:00am para q me esperaran y no lo hicieron llegue al hotel y no habia nadie para q me entregara la habitación por lo q tuve q pagar otro hotel por esa noche.
Pesimo hotel, no es digno de estar en xpedia.
Las chicas q atienden hicieron su mejor exfuerzo por hacer nuestra estancia placentera pero la verdad todo estuvo mal desde nuestra llegada.
No habia agua caliente, afortunadamente la arreglaron.
Se fue el agua, la luz paso de todo lo peor.

Leisure Partner

8/10

Excellent

09 Aug 2024

JUAN CARLOS

GRACIAS

Leisure Self

10/10

Exceptional

05 Aug 2024

Agustin

la atención de la recepcionista, es muy amable y atenta, procuro que estuviéramos lo más cómodos posibles, sin duda me volvería a hospedar ahí. Excelente

Leisure Friends

2/10

Poor

01 Aug 2024

Luis

Sucio asqueroso muy mal todo

Sucio asqueroso sillones cama sábanas colchón viejo hundido almohadas boludas todo sucio y viejo las fotos han de ser cuando fue nuevo hace 10
Años no corresponden además dejan solo el hotel de 11 pm a 10 am no encontre a nadie

Partner

8/10

Excellent

22 Jul 2024

Moraima

Todo esta accesible

Business_and_leisure Friends

2/10

Poor

21 Jul 2024

Edgar Eduardo

Terrible todo y Expedia realiza evasión de impuestos en México

10/10

Exceptional

20 Jul 2024

Anabel

Bonito hotel

La estancia muy buena, el hotel comodo y en buena ubicación, lo unico malo es que no hay estacionamiento y se tiene que usar el parquimetro

Partner

8/10

Excellent

21 Feb 2024

Lucía

Se encuentra sobre la 5ta avenida de Playa del Carmen y tienes todo muy cerca, excelente atención del personal que atiende.

Leisure Partner

2/10

Poor

08 Feb 2024

Elizeth

Hacen cargos sin aviso , cobran doble los impuestos que supuestamente ya van incluidos en el precio , según la app ,y no funcionan varias cosas en el hotel,las toallas que ponen estan bastante rotas ,solo el personal muy atento la señorita de recepción, de ahi en fuera le hace falta mucho mantenimiento al hotel

Leisure Partner

6/10

Pleasant

16 Jan 2024

Felipe

The contact number´s which is on the front gate takes too long to respond, i was waiting two hours to get information about how to access, because the fron door was locked.

2/10

Poor

16 Jan 2024

Baptiste

La chambre était extrêmement sale. Il y avait de la sauce sur le meuble de télévision, des toiles d'araignées au plafond, la porte de la douche ne fermait pas, la fenêtre de la douche est moisit et la poubelle de la salle de bain est rouillée. Il y avait une odeur insupportable dans la chambre et des travaux dans l'entrée alors que nous sommes arrivés un samedi soir. L'odeur de vernis empestait tout l'étage. Nous avons demander pour être changé de chambre, mais la deuxième n'était pas mieux. L'hôtel n'a pas de réception. Il faut monter des escalier étroit où passe à peine la valise, pour arrivé au premier étage puis il faut chercher quelqu'un pour avoir la moindre information. L'hôtel n'est pas visible depuis la route mise à part une petite enseigne. L'adresse donné n'est pas celle de l'hôtel mais celle du carrefour voisin.
Le seul point positif est que le logement est situé dans la rue principale mais à l'opposer du centre d'intérêt. Ce qui pourrait permettre de dormir en silence si le frigo ne faisait pas autant de bruit.

Leisure Partner

6/10

Pleasant

09 Jan 2024

ISAIAS

Dificultad para encontrarlo el hotel,ya que se ubica en un segundo nivel, debajo hay otro tipo de negocio, en la recepciòn un poco de incomodidad ya que escanean nuestra identificacion, lo cual contrasta con el resto de hoteles donde solo con llenar un formulario es suficiente.

Leisure Family_with_children

10/10

Exceptional

25 Dec 2023

citlali

La atención y la ubicación

Leisure Family

10/10

Exceptional

16 Oct 2023

CESAR ALBERTO

Muy buena atención, muy recomendable

Leisure

6/10

Pleasant

07 Oct 2023

Lucero

Me llamo mucho la atención que al momento de apagar el foco que está sobre la cama nunca funcionó?
Pero en las noches y todo oscuro sólo se miraba una luz roja !!!!!!!

Family

8/10

Excellent

15 Sep 2023

Mauricio

Todo bien solo la calle es muy ruidosa 😅😅

4/10

Poor

16 Aug 2023

LUCIA

Me gusto la habitación, pero no había nadie en recepción, la de los cuatro días solamente un día hicieron limpieza, tuve que pedir una toalla más, se llevaron una y siguió faltando una toalla, éramos 3 personas, el control de la TV no tenía pilas, no había ni a quien pedirle.

Friends_and_family Family

8/10

Excellent

29 Jul 2023

carolina ramirez

Buen lugar para dormir

2/10

Poor

22 Jul 2023

Raul emilio

Mal servicio

Pésimo lugar sin recepcionista fui con 2 menores y el q nos recibe está tomando en el bar del hotel música alta hasta las 2 am mal servicio agua fría

Friends_and_family Family

10/10

Exceptional

19 Jul 2023

Armando

excelente lugar

Leisure Partner

10/10

Exceptional

18 Jun 2023

YAZMIN

Me encantó el lugar muy tranquilo y bonito, la alberca está abierta las 24hrs.
Me encantó que tuviera cocina.
El único problema que tuve es que mandaron mis toallas personales a la lavandería sin preguntar antes y no me las pudieron devolver a tiempo, pero me las repusieron por otras. Sugiero que pregunten antes al cliente si desea que sus artículos personales vayan a lavandería.
De todo lo demás excelente estancia, me encantó.

Leisure Partner