Name: Terrase Playa Del Carmen
Address: Av. 10 Entre Calle 56 Y 58 Q. Roo., México, 56, Playa Del Carmen, 77710, MX

10/10

Exceptional

09 Jul 2026

antonio

all great

Self

6/10

Pleasant

17 Jun 2026

Kendrah

The hotel is not 4-star condition. Continental breakfast was served at a hotel 2 blocks away. Reception did not know it was included. Staff is pleasant and hospitable. Pool is nice and roof top offers comfortable seating arrangement. AC struggled at times and the balcony light did not turn off. It's an okay hotel. For the price, there are plenty of options all over Playa del Carmen.

Friends

8/10

Excellent

31 May 2026

Floyd

Good value for a boutique property located walking distance to the beaches.
NOTE: Be careful about parking if you self-drive as you can get a ticket since there are no designated parking spaces and the local police will ticket your vehicle AND remove the plate from the vehicle! This can disrupt your trip as you need to spend your time to visit a local govt department to pay fees to retrieve your license plate 😖

Self

2/10

Poor

06 Apr 2026

Breanna

Although aesthetically pretty at first, the bed is extremely uncomfortable, the AC didn’t work in our first room and the safe was broken in our second room, the elevator seems very unsafe, and the surrounding area is dirty/sketchy. We were there for maybe an hour before we decided we couldn’t stay at this hotel and we left. We asked for a refund, even a partial one, and they denied us and charged us for the entire week even though we didn’t even stay one night. BEWARE! Pretty does not equal good!!

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Sondra

I was told breakfast wasn’t included. The hotel was nice but I don’t think it’s worth the value.

Self

6/10

Pleasant

16 Mar 2026

Angela

You get what you pay for. The room itself was clean but it definitely needs some updates to remove the stains in tiles of the bathroom grout and the shower faucets do not shine at all.
Linens could also get an upgrade b/c you can tell they have been washed too. many times now.
The staff were amazing though especially the gentleman who worked on our arrival. We found our window didn’t lock and the door lock wasn't working either that he made some changes and gave us a new room to feel secure. On one of the days we hung out on the roof we didn’t feel comfortable there that the staff sent us to their other hotel a block away to use their roof pool instead so that we could enjoy our stay better.
Grocery not far away, great restaurants everywhere (best place was like a block away) and beach is short walk too.
All in all, it was good enough for what we paid for and we still enjoyed our time there.

Family

10/10

Exceptional

09 Mar 2026

Irene

If you are on really tight budget or just want to enjoy it’s a nice room everything you need. I love that the there’s a pretty rooftop and pool. It’s quite as well. The staff is really nice and respect full

10/10

Exceptional

02 Mar 2026

Daniel

Excellent little boutique hotel, wonderful staff, and comfortable rooms. If you’re looking for a quieter, cozier stay in Playa, this is a good place.

Rooms are clean, bed was comfortable, and the balcony was very nice. Spacious room and bathroom, especially for the price. It’s definitely worth it to get one of the balcony side rooms.

The staff were incredibly friendly and helpful, being very flexible with our check in and check out, and allowing us to upgrade rooms at no additional cost.

Partner

10/10

Exceptional

24 Feb 2026

Tina

Amenities were great, location and cleanliness

Self

2/10

Poor

24 Feb 2026

Derek

They didn’t have running water and the hotel room was not as described I would not go a couple get away here

10/10

Exceptional

13 Feb 2026

Carly

Staff!

Leisure Friends

6/10

Pleasant

12 Feb 2026

Alviera

Please make these feedbacks shorter!

And, yes, Everything was good at Terrasse!

Partner

8/10

Excellent

21 Jan 2026

Perla

Staff was very helpful

10/10

Exceptional

19 Jan 2026

jeremy

Room was great, pool terrible as green in color not maintained. Lots of dogs running around barking all night. Staff was great and restaurant was excellent

Leisure Self

6/10

Pleasant

12 Jan 2026

Karla

The bed mattress was super uncomfortable, it was to hard
It is a bit far from the center of Playa del Carmen
We didn't get the room cleaned any day of the 4 days of our stay
We also didn't have bodywash luckily I brought my own.
The room was a good size and we were like 15 min walking from the center of Playa del Carmen

Leisure Partner

4/10

Poor

02 Jan 2026

Jovana

The room needs to be revamped. The bathroom wasn’t that clean, staff wasn’t very helpful. I ended up checking out early.

Leisure Self

10/10

Exceptional

23 Sep 2025

Tyler

Front desk staff always g
Very personable, cleansing staff pleasant. Rooms fair priced.

Leisure Self

10/10

Exceptional

17 Aug 2025

Victoria

El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️

Self

10/10

Exceptional

14 Apr 2025

Ian

Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price.

Leisure Partner

8/10

Excellent

05 Apr 2025

Michelle

Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service.

10/10

Exceptional

08 Mar 2025

Laura

Lovely!!Not far from the restaurants and the beach.

10/10

Exceptional

08 Feb 2025

mitchell

Great staff, nice quiet hotel.

Leisure Self

6/10

Pleasant

03 Feb 2025

Robin

The rooms are small and the bed is not comfortable. It’s very basic.

Leisure Self

4/10

Poor

01 Feb 2025

Timothy M

Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.

Leisure Self

2/10

Poor

01 Feb 2025

Daniel

La Terrasse Hotel, Playa del Carmen – A Filthy Scam

This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions.

Rooms: Beyond Unsanitary
•Pubic hair on the bed sheets—clearly unwashed.
•Bodily fluids on the sink—absolutely revolting.
•Moldy, musty bathroom & dust everywhere—zero cleanliness standards.
•Second room was just as filthy—this wasn’t a one-time mistake.

Rooftop Pool: A Slimy Disaster
•Walls stained brown with dirt—clearly uncleaned for ages.
•Pool water was murky and slimy—completely unusable.
•Looked abandoned and nothing like the photos.

Polite But Powerless Staff

The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies.

Final Verdict: AVOID AT ALL COSTS.

This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.

Leisure Self

10/10

Exceptional

12 Jan 2025

Connor

Overall, very pleased with the hotel. excellent value for the price. I would highly recommend this to anyone looking for a nice hotel at a reasonable price. 5 stars.

Leisure

10/10

Exceptional

26 Dec 2024

Andy

This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!

Leisure Partner

10/10

Exceptional

01 Dec 2024

Kaiwen

Great place!

8/10

Excellent

05 Nov 2024

Luis Fernando

Good

2/10

Poor

30 Oct 2024

Verified traveler

Pésimo

Fue la peor experiencia, muchísimo ruido de las personas que limpiaban la habitación desde antes de las 8 am en los pisos de arriba, se escuchaba como arrastraban todo, barrían, me cambiaron de habitación y lo mismo en la terraza, el internet pésimo, agua fría para bañarse, la plancha horrible no sirve, el aire acondicionado tampoco, cero puedes descansar

Business

6/10

Pleasant

10 Apr 2024

Michelle

Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps).
At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.

Leisure Family

6/10

Pleasant

07 Apr 2024

Paula

It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!

Leisure Partner

10/10

Exceptional

05 Apr 2024

Doris

My stay was good and felt safe. The bed needs to be replaced because it dips on both sides of it. I had to sleep in the middle to avoid the dips. Everything else was good

Self

10/10

Exceptional

29 Feb 2024

Timothy

Awesome staff, clean hotel, will definitely stay there again!

10/10

Exceptional

27 Feb 2024

Juan

The hotel is clean and the staff is very welcoming and helpful. The area is centrally located to shopping,the beach, and restaurants. The restaurant

Business_and_leisure Partner

6/10

Pleasant

25 Feb 2024

Mohammed

Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.

2/10

Poor

05 Feb 2024

Hillary

Not what I’ve expected. What’s online isn’t the same in person.

2/10

Poor

04 Feb 2024

Ebony

The pictures are false , false advertisememt .My family & i didnt enjoy it at all ! Staff was not helpful .the pillows had hair on it , hair was behind the bathroom door . my brother got food poisoned . we asked for a refund on the first day & we could not get it . oh and mold is in the hall way , lots & lots of mold . i do not recommend sadly !!!!

4/10

Poor

31 Jan 2024

Aaron

The all inclusive didn't cover much. They added extra charges to our card after we left, even though we paid for the two waters we drank in the room.

Leisure Partner

8/10

Excellent

27 Jan 2024

Jordan

I came here as a solo female traveller, wanting a place to stay that wasn’t going to be as loud as staying in the heart of town. 5th Ave is one block away, with tonnes of restaurants nearby, and about a 30 minute walk from being right in the heart of the party. The location is awesome, and I felt very safe walking home late at night. I typically had the rooftop pool to myself and the staff was very, very friendly. Coffee in the restaurant below was really good and the staff there kind as well.

The only negative is that people who stay there ignore the pool being closed at 10 pm and party all night very loudly. The staff should lock the door the pool or add some security measure. I would also request not staying on the 4th floor because you can hear the pool a lot more. Bring ear plugs for the various dogs barking and doors slamming shut.

The room is big and the bathroom as well. There is a smell when you first arrive but it goes away after one night (probably the air con turning on helps). I would definitely recommend staying here! The price is excellent for what you get as well.

Leisure Self

10/10

Exceptional

24 Jan 2024

Dale

Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.

Leisure Partner

8/10

Excellent

22 Jan 2024

Rendell

Very good, cozy hotel

The experience was good for the short time that I spent there. The room was very comfortable and clean. The only thing I could ask for was body lotion.

Self

10/10

Exceptional

15 Jan 2024

Aldara

Todo muy bien! El personal súper amable!

Leisure

8/10

Excellent

13 Jan 2024

Justin

Great spot.

Leisure Partner

8/10

Excellent

03 Jan 2024

Ariyon

Michelle was the best! She made me feel comfortable and was very helpful. My interaction with being charged for something that while at Emilio’s was disappointing and I felt like The young gentleman in Emilio’s was taking advantage of me being American. I would stay at the hotel again but would not dine at the restaurant.

Leisure Self

10/10

Exceptional

27 Dec 2023

LiLiane

Relaxing stay

**when you're calling the phone number to the hotel, you were not getting the front desk. I'm not sure where I was wired to.

** make sure to go to the rooftop if you want a rooftop pool view, with lounging beds, and seating area.

It's great in the morning! Press Gon the elevator button. It is the main reason why I booked this hotel.

The hotel is a bit away from the downtown area. But along the main road, this hotel sits on, or so many unique shops and restaurants you must try.

The rooms are essentially the average size room. I love the shower stall. You have a blow dryer, mini bar fridge, and a safe in your room.

Michelle at the front desk is wonderful
** there is a small pizza restaurant attached to this hotel. The staff is really nice and they do offer a good selection of food.

Self

10/10

Exceptional

21 Dec 2023

JACK

Great little hotel.

Great little hotel in a fantastic location. Friendly staff and everything worked well.
Would reccomend.

Partner

10/10

Exceptional

18 Dec 2023

JACK

Great little hotel

Great little hotel at a reasonable rate .
Only a few blocks away from the best area of Playa but much quieter.
Friendly helpful staff.
Very clean , great AC , strong water pressure
and lots of hot water.
24 hour reception.
Good restaurant downstairs.
Beautiful rooftop terrace with pool.
Big comfortable bed.
Good lighting and power outlets.
Lots of stores and restaurants nearby.
Big Chedraui supermarket walking distance.
Free water dispenser, coffee. Tea and fruit in the lobby.
Would highly reccomend.

Partner

8/10

Excellent

12 Dec 2023

Vonshae

Good place to stay. They have street parking and on Sundays they a street marking the anyone would enjoying.

Business_and_leisure

4/10

Poor

24 Oct 2023

Verified traveler

So many little ants in bathroom, the bed feels like your sleeping on a piece of plastic and slept super hot all night. Never again.

Partner

10/10

Exceptional

06 Sep 2023

Eboni

My family and I really enjoyed our stay at Hotel Terrasse! We stayed a duration of one month and had everything we needed. From the location being central to everything, the kindest and helpful staff, and comfort and cleanliness of our room. I’ll never forget how magical our time spent here was and all the beautiful people we’ve met!

Thank you so much for everything💜😁

Leisure Family

10/10

Exceptional

31 Jul 2023

CJ

All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available.
I was very content.

10/10

Exceptional

02 Jul 2023

Rita

Good

10/10

Exceptional

02 May 2023

Nacom

Everything the people the room environment all plus feel good to stay there

10/10

Exceptional

07 Mar 2023

Brenda

The staff are so nice and friendly

Leisure Family

10/10

Exceptional

10 Feb 2023

Joanne

A nice small hotel out of the tourist zone! Room was clean and well equipped. The only thing I didn’t care for was the plastic mattress pad 😕 loved the courtesy coffee and fruit 24 hrs. The cafe Emilio’s Pizza in the lobby was the best!!

Leisure Family

8/10

Excellent

26 Jan 2023

Arthur

Hotel was super clean only one thing my My Mini bar was leaking water And the commode Flashes slow... Other than that 5 stories for me.

Self

10/10

Exceptional

31 Dec 2022

Claudia

Hard working friendly staff.

Leisure Family

8/10

Excellent

11 Dec 2022

TIXIAN

Good enough to stay for one night. Parking was not guaranteed though

Leisure Partner

8/10

Excellent

28 Nov 2022

Kamaria

beautiful hotel on a budget! gorgeous views from the roof/pool & the restaurant had a great breakfast :)

Leisure Self

8/10

Excellent

24 Nov 2022

Kashmira

I liked the bohemian decor. The restaurant is really great. the roof top has a pool and a sitting area which is kind a cool. the rooms were clean and well maintained.
The washrooms could be better planned. The shower water would find its way towards the room so had to be mindful. The shower area could have better glass door. my Overall experience was good. Staff is very friendly and kind.

Leisure Partner

6/10

Pleasant

21 Nov 2022

Travis

MODERTELY OK AND COLD COFFEE FROM THE NIGHT BEFORE SERVED IN THE MORNING

Leisure Family

8/10

Excellent

12 Nov 2022

Lindsey

Great place to stay

Overall a good place to stay! The staff at this hotel was the best we’ve had here in Playa. It was nice to be able to explore the north side of town, it’s much quieter than the farther south you go. We did have some issues with the water in our room, but the staff was wonderful and extremely responsive. The rooms were nice, but very minimal, even for me a self-proclaimed minimalist. The rooftop was really cool, and a great place to relax and swim.

Partner

10/10

Exceptional

12 Aug 2022

Dahlia

Very beautiful hotel, affordable, kind and attentive staff, near local homes and shops

Leisure Partner

8/10

Excellent

06 Aug 2022

CHRISTOPHE

Beautiful roof top

Leisure Partner

8/10

Excellent

01 Aug 2022

Jon

Gorgeous place with friendly staff. Good linen and the room smelled very 'fresh'. Clearly they do take pride in their business.

It was quite a walk to the main area of town and although I never felt unsafe, it was just a bit too far out to go back and forth. If you will be touring from there then it's perfect.

Leisure Family

10/10

Exceptional

26 Jul 2022

JAN

Great place ! Clean rooms, AC. Friendly helpful hotel staff, good breakfast. Nice pool on the top of the hotel. Few blocks away from the main street. Quiet. 2 km from the terminal ADO. 25 minute walk.

Leisure Partner

10/10

Exceptional

16 Jul 2022

Jeannette

I loved how cozy and welcoming it felt, wish the hotel had a parking garage.

Leisure Family

10/10

Exceptional

04 Apr 2022

Lizet

I loved the aesthetics of the hotel and rooms. The roof top was so beautiful too! Also the restaurant inside the hotel was a 10/10. I will definitely be recommending this hotel and booking again.

Leisure Family

10/10

Exceptional

06 Mar 2022

Brianna

We stayed at Terrasse Hotel for a quick 4 night trip. This was our first time staying off resort in Mexico and we loved it! The staff were so kind and super helpful. Mirla was lovely and very helpful. It was in the perfect spot to get to 5th avenue and the beach. The food and service in the restaurant were wonderful!

Leisure Partner

10/10

Exceptional

15 Feb 2022

Jennifer

We were very happy with our stay here! The room was spacious, the rooftop pool and lounge area was nice and the views were amazing from there! Staff was extremely helpful and friendly. We'd definitely stay here again.

Business_and_leisure Partner

8/10

Excellent

30 Jun 2021

Verified traveler

THe property is a small boutique, Ikea furniture type hotel. Perfect for two friends. The doors were really loud to the rooms, so when people came and went, woke you up, slamming and shutting. This is the only issue. For $55, very clean, unique, cute! Walk to the beach club 14 minutes, but very nice, included in price!

Leisure Family

10/10

Exceptional

11 May 2021

Verified traveler

Super cute! Clean and comfortable. Not the cutest neighborhood but close to 5th ave and it’s beach club. And given the fact how cute and comfortable the place was I forgot about the neighborhood lol

Leisure Family

8/10

Excellent

05 May 2021

Verified traveler

Friendly staff, nice hotel

Leisure Partner

10/10

Exceptional

20 Feb 2021

justin

Great find.

Cute hotel with a great rooftop pool. Rooms were clean comfy with working AC. We arrived early and were checked in at no extra charge. Staff arranged our private shuttle to airport at a very reasonable rate. Considering the nightly rate this a great find and happily stay again.

Partner