Name: Hotel Punta Esmeralda
Address: calle 110 ente avenidas 10 y 15, 3, Playa Del Carmen, 77710, MX

6/10

Pleasant

29 Jul 2026

Steve J

Very good staff. Place does its job. If you are there to sleep and leave all day your fine.

8/10

Excellent

26 Jul 2026

Hector

Muy bien todo perfecto , el personal de a 1000 , 10 mil % recomendado , seguramente cuando regrese rebate con el mismo

10/10

Exceptional

01 Jul 2026

Andrea

For the price it was very good. Rooms are Large with good space!

Family_with_children

2/10

Poor

29 Jun 2026

norberto Emmanuel

Que me ofrecieron parqueadero y no cumplieron y fue grosero un encargado

2/10

Poor

24 Oct 2025

patricia

The room provided was completely decrepit. I find it astonishing that any employee would be comfortable putting a guest in that room.

After a long day of traveling. We arrived at the room and the sheets were dirty with yellow stains and blood, the room was so humid the walls had black mold including in the bathroom. The towels provided were also dirty so much that at night i even decided to go buy a towel.

Do yourself a favor don't stay here

Leisure

4/10

Poor

07 Oct 2025

Olga

Cheap but not decent hotel, only one night for those in great need. Towels are dirty and worn, breakfast cosists of coffee and apple, washrooms need to be renovated

Business_and_leisure Partner

4/10

Poor

11 Aug 2025

Marisol

Very noisy area, you can see roof tops very dirty

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Christian Lara

Este hotel es perfecto si planeas salir a explorar , ofrecen desayuno y la playa queda a 5 minutos caminando. Muy satisfecho con mi vacation 🙌

Leisure Partner

10/10

Exceptional

12 Jul 2025

Leslie Mayté

cheap price for a good staying

Leisure Family

2/10

Poor

01 Jul 2025

Dee

Trust me when I say that this is not somewhere you want to stay. There were so many bad things about this accommodation that we just had to laugh about it, otherwise we would cry.
The day staff was helpful when we first arrived and neither the fan nor AC nor TV worked in our room. She tried to help, but was not successful in fixing the problem. We stuck out the lack of AC in the extreme heat for 2 nights as there were no alternative rooms apparently, but we got no sleep because the room was stifling, plus no one in this hotel respects quiet hours and will happily be having loud conversations in the hallway for long periods of time in the middle of the night.
To get a room change, we had to really fight and not take no for an answer from the night staff who seemed to be unwilling to help in any situation because it might make her actually lift a finger and do her job. Once we did get moved to a room on the same level as reception, we did finally have AC, but every night this lady was either talking loudly on the phone to her mates, or had friends at the front desk talking and laughing loudly from midnight to early hours of the morning.

To then make this experience even more
\"exciting\", the water went out for over 48hrs, the pool was a damn murky and dirty disgrace, the
\"breakfast provided\" was literally sliced apple with maple syrup and a sprinkle of granola every day, and both rooms we had plus our friends in another room all had little bits of blood on the bedsheets.

Leisure Family_with_children

2/10

Poor

22 Jun 2025

Rosa Imelda

Property was not what the website described. I did not stay ,felt very unsafe. Ened up making different acomedatuons. Very upsetting situation. Called Exedia and didn't get any help.

Leisure Family

6/10

Pleasant

26 Apr 2025

David

basic hotel with good roof terrace

A couple of km north of the main commercial area, hotel had nice roof pool and a simple breakfast. There were a few parking spots. My room was very basic and somewhat dark (window looked on to a corridor). Price was fair for PDC --- plus a good taco place opposite.

Business

6/10

Pleasant

17 Apr 2025

JUAN

Friendly staff, continental breakfast it’s 8-930 only fruit, Coffe and tea, you get what you pay for, parking it’s on the front or on the street, great for a short stance, clean room and bed. Far from downtown and beach.

Leisure Family

10/10

Exceptional

07 Apr 2025

Mackenzie

Amazing place and people

Leisure Family

10/10

Exceptional

27 Mar 2025

Jaime

It was good pool at the nice.

Leisure Family

4/10

Poor

25 Mar 2025

Martin

Got a room on the 1st floor, with no blind except a transparent one!
Everyone could see in the room, people on the street and people living in the apartment on the other side of the street!

Room also had a humidity smell hidden with lot of perfume to hide it.

We did ask to move to another room but we've been told there is no other available. We did ask to cancel and leave but again, not possible so we left. Very bad experience

Leisure Partner

6/10

Pleasant

15 Mar 2025

Nancy

Far from 5ta but close to beaches ⛱️

Leisure Partner

8/10

Excellent

10 Mar 2025

Mathias

Hotel is nice. Staff very friendly , is close to a very nice beach
Little far away from downtown Playa del carmen.

8/10

Excellent

21 Feb 2025

Denis

Near the beach

Short stay of one night, helpful staff. Simple but sustaining fruit and roll continental breakfast. Distracted in upstairs room by audible conversations from the lobby late in the evening.

8/10

Excellent

04 Feb 2025

Hector

Near by a beatifull beach

Business_and_leisure Family

2/10

Poor

02 Feb 2025

Kayleen

Skip this place.

Leisure Partner

6/10

Pleasant

31 Jan 2025

Richard

The staff was VERY Friendly!! I feel bad that I can't give 5 stars, but wanted to give people an accurate idea of what you will be getting here.
1st- Hotel IS clean! Staff is friendly & helpful. Room was huge. Overall pleased with that.
BUT- Very limited \"amenities\". Not even an ice machine. Only 1 chair in our room. Breakfast was white bread & a toaster, butter & a jelly, coffee or water. Getting a blanket and towels was like asking for gold. Never got an extra pillow. Only 1 trash can in the room (in bath)
Overall it was decent place to base our trip from, we only slept there. But it is not a resort that you'd want to lounge around at. Neighborhood was a little sketchy too, although nothing bad ever happened to us or rental car. If you're used to staying at a 4 or 5 star resort, you will probably be disappointed. If not, it's not bad for the money!

Leisure Partner

2/10

Poor

22 Jan 2025

Judith

This hotel should not be offered as a three star hotel. We left after the second night and booked another hotel that was about 100 times better and it was also rated three stars. This was an awful place - dirty and noisy

Leisure Family

2/10

Poor

16 Jan 2025

Esmeralda

The rooms walls and ceiling are covered in black mold the windows don’t lock can’t keep your valuables and documents in the room without the fear of getting stolen and when I asked about the window they said they’ll check on it later and is all good to leave it and also was blood on the sheet covers with some black residue

Leisure Partner

2/10

Poor

01 Jan 2025

GINA

I was shocked when we got dropped off here. We are a couple in our early 60s. We were given a room on the ground floor with no lock on the window in a very rough neighborhood. Dogs were barking and people were drinking right on the street in the middle of the day, The window in our room had a sheet to cover it. There was no hot water. At all. The sink faucet was broken. Shower head sprayed left and right but not straight down. We asked for a pillow. They said they had none. We asked for a blanket. We were shown a picture of a broken washing machine and were told we could not get a towel or a blanket. We asked to move and they said there were no other rooms. We left after the first night in fear of our safety and because we couldn’t sleep due to all of the noise. The door in the lobby scrapes across a metal threshold when opened and closed. It was a nightmare! Do NOT stay here. You have been warned!!

Leisure Partner

4/10

Poor

29 Dec 2024

alarice

Okay, i REALLY wanted to love staying here. We wanted to get away for the holidays, stay away from the resorts and support a smaller community outside of the craziness of the tourist area. I knew things may be subpar bc of the christmas vacationers.
This location is super quiet and very close to one of the most beautiful, public (free) beaches in playa (beach 88)
Unfortunately, thats where the perks kind of stop.
The continental breakfast was brown apples and bimbo toast. I get it, i'm not expecting anything huge but be honest in the profile guys! We came down multiple times between 7:30-9:00 and often there were just the 'scrappy ends' left.
The room we stayed in was modest. The FIRST room we stayed in had no windows, no toilet seat and no blanket. We toughed it one night and then the next day mentioned to the staff we were cold and the toilet seat was non-existent. They switched our room quickly that afternoon and put us on the 4th floor which was a huge gain from where we were originally that morning. I noticed I left my shampoo in the former room and asked the staff if they had collected it since it had only been 4 hours since we switched and the maid had 'thrown it out'. Beds were made but room never swept over 6 days of staying there. We would have even swept ourselves! no towels were given unless you asked 2-3 times. We were going to tip at the end of the stay but I couldn't after dropping the ball so many times.

Leisure Partner

4/10

Poor

23 Dec 2024

Ricardo

I didn’t have cold water in my stay and they just told me that they can’t do nothing about it. And they didn’t have any room available to make the change. And they say they cannot make a refund. So, I just have to satay there and taking showers with cold water.

Leisure Self

2/10

Poor

07 Dec 2024

Erin

Worst stay ever. A/C was leaking water, a lot of water. They had to come clean the puddle it left every night till they put a bucket. I asked to get moved to a different room and they said were full... there was mold on the walls from the moisture. The rooms in the ad have outside windows but most rooms only have a window into the hallway which is a danger. The ad shows bicycles but they do not have bicycles... very noisy with all the construction around the area and whenever someone closes a door it make a loud noise that everyone can hear... anyone talking in the hallway is going to wake you up so its a disaster if kids are staying there

Business_and_leisure Self

4/10

Poor

04 Dec 2024

Beatriz

Our experience staying in this hotel was very complicated. We filtered for a hotel with parking available, but the property has very limited parking space, so we had to park one night on the street. The room was not well kept, with paint fading from the walls and several bathroom issues. The A/C went out on our room one night, which we reported the next morning, but when we got back to the room they had done nothing to fix the issue. The front desk staff did their best, but we ended up 2 out 3 nights without A/C at a beach hotel. Overall, you get what you pay for with this property.

Leisure Partner

2/10

Poor

03 Dec 2024

Phillip

Stay away from here or be frustrated

Canadians stay away, you won't sleep due to 24/7 barking dogs and screaming children. Paper thin walls, windows and door. No shower curtain so bathroom soaked after a shower. Tv and safe did not work for entire two weeks. When I asked to switch rooms I was told I had to checkout at noon the next day and check back in at 3pm, so stupid. Breakfast, if they didn't run out, was white bread with one toaster for everybody, coffee with powdered creamer and warm juice. Whenever there was an issue the useless female at front desk just shrugged her shoulders. On Nov 30 at 2am, I e man beat another with a stick until he was down and out. Not a great area, very residential with not much around. Stay away, it is for Mexicans and international tourists.

Self

8/10

Excellent

24 Nov 2024

Jorge

Es un hotel cómodo y se paso, en los alrededores no hay muchas opciones para comer y se encuentra a 4.5 km (50 min) caminando de la 5ta avenida. La alberca es cómoda y con una vista agradable. Los cuartos podrían recibir algo de mantenimiento general, así como el aire acondicionado (lo tuve que apagar por alergia). la calidad de atención del persona muy buena. En general, un hotel que vale por lo que se paga.

Leisure Self

10/10

Exceptional

05 Jun 2024

Sandra

Property is not near the beach or shopping. Staff was nice.

Leisure Partner

4/10

Poor

10 Apr 2023

Hannah Natalja

We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep.
Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all.
The staff was friendly though!

Most terrible customer service we've ever experienced though was through expedia!

Leisure Family_with_children

4/10

Poor

08 Apr 2023

Natalie

The room didn’t look like the pictures I saw in Expedia. The bathroom window was very dirty. Common areas didn’t look clean either. Even though in Expedia it was mentioned that it was located 5 minutes from Quinta Avenida, the front desk employee explained that we had to walk 45 minutes to get to the tourist area of Quinta Avenida. We didn’t feel safe in the hotel location, that is why we didn’t complain or ask to change rooms; I made a reservation in another hotel and left the same day. I wasn’t able to cancel the booking because I had already checked in; but I preferred to spend the following 6 nights in a clean, well lit hotel located in a safe area.

Leisure Partner

4/10

Poor

15 Mar 2023

Sue

Ants bite in bed, couldn’t sleep. Lol
Didn’t do complaint, thought it’s not gonna changed.

2/10

Poor

27 Feb 2023

Verified traveler

Awful experience, left after 1 night, no refunds..

Please stay away from this property.

Walls are paper thin, so as the doors and floors. Another guest was playing very loud music, I complained at 1130pm but nothing happened, they finally stopped at 330AM. The next morning I spoke to the manager and he said that they could not do anything, that even the police came but that their hands were tied... because that \"it is how the hotel industry works and guests should just get over it\". I left after the first night since he could not assure me that it would not happen again and he said that he would refund me the money. Well, he did not refund anything and after speaking to customer support, he claimed that my stay did not have any issues.

In total I spent 3.5 hours on the phone speaking to customer support from hotels.com so they could move me to another hotel during they night but they asked to endure the problems. The next day I spoke to them again and they cannot do anything either, because they hotel has to approve the refund. So beware, it is a scam. Unless you are there to party, do not book.

The only positive thing about the place was Florencia from the front desk, she was very polite and helpful with the check in and with suggestions about where to go near the property.

Business

10/10

Exceptional

27 Feb 2023

Steve

This hotel is located in the nothern part of the city.
Contrary to what some have said, this area is safe, even in the evening when it's dark. The LED street lights are so bright, it looks like day time. Police car roam streets on a regular basis. So yes, we did feel safe walking the streets at night. It's a 45 minute walk on fith avenue to \"El Centro\", but you will find plenty of businesses on the way within 10 to 15 minutes of walking. Two public beaches are within walking distance. On 30th Avenue, you will be able to dine for less than 100 $ (Pesos). This is where locals do their shopping. We enjoyed our 11 night stay at this hotel. Remember, it's a 3 star proprety, bring your own coffee machine. There is a fridge.

Leisure Partner

6/10

Pleasant

19 Feb 2023

Nathalie

Nice room nice pool area

10/10

Exceptional

16 Feb 2023

cesar

Staff is polite and accommodating, the hotel
Is comfy and artsy. Will come back again

Business_and_leisure Self

6/10

Pleasant

16 Feb 2023

mike

The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.

Leisure Self

10/10

Exceptional

09 Feb 2023

Luis Alberto Castro

It was a good experience hope have best better deals next time

Leisure Family

2/10

Poor

29 Jan 2023

Armando Alberto Malvaez De La

We decided to stay here because the pictures and reviews were good but it was FAR from it. We got to the hotel and front desk was friendly. We payed $25 for remote controls for the room but that was given back at the end of your stay. We got to the room and I couldn’t believe my eyes! The room was dirty! They didn’t bother to clean the closet mirror which had lots of finger prints! The worst part was the restroom!! The restroom mirror had toothpaste splashed and water marks ALL over it! I wish I was exaggerating but I am not. The table in there is plastic, old and stained. The bed was soo soft too. It was so bad we left the next day and stayed at a different hotel. We didn’t care to loose the money we had payed for (1 week) we had to get out! Do not stay here! I don’t know how people stay there and I don’t know why the hotel staff thinks it is ok and in good condition for people to stay.

Leisure Partner

10/10

Exceptional

24 Jan 2023

Paul

Fabulous little hotel!

10/10

Exceptional

15 Jan 2023

Alexey

great hotel

very friendly sttaff. everything you need. cheap and very nicely located. close to one of the best bea hes in Playa del Carmen

no breakfast. would be nice if they had coffee available in the morning.

Self

10/10

Exceptional

12 Jan 2023

Jennifer

We were pleasantly surprised when we arrived at Punta Esmeralda! The staff was friendly and helpful, it was IMMACULATELY clean, comfortable and a great spot!

Playa Punta Esmeralda was a 5 minute walk away and a beautiful beach! The little market across the street was great for snacks and drinks. 5th Ave was only a 50 peso taxi ride away. GREAT spot for the price! If you're looking for a wonderful 'boutique' hotel for your stay, this is the one!!

Leisure Partner

6/10

Pleasant

03 Jan 2023

Michelle

Interesting stay

I feel there are some mis-communications between this booking site and actual hotel. Example would be that Hotels.com said we would be booking Deluxe room with two Queen beds and hotel doesn’t even offer that option. Although the hotel was quick to accommodate us with two beds it made for an awkward exchange at check in and will rate higher due to that!

Friends_and_family Family

8/10

Excellent

20 Dec 2022

Melony

Friendly staff, comfortable rooms, and proximity to the beach make this a great stay.

Staff really worked with me to find things I needed or figure out how to navigate the area.

It's far from 5th, but you can rent bikes from a place nearby and get around pretty easily. Hailing a cab may take some time.

The pool and rooftop are nice enough - no umbrellas though, so plan accordingly.

Book a deluxe room if you want to access balcony or beach views.

Business_and_leisure Self

8/10

Excellent

03 Nov 2022

Madelaine

Super clean and spacious room. Bed was firm but comfy. Friendly staff. Quiet at night.

Leisure Self

4/10

Poor

25 Sep 2022

david

If you like wild ogs running loose and barking all night then this is the place for you! I transferred to a different Hotel after two sleepless nights. No one spoke English or it was very minimal. The walls are paper thin and the views were of nothing. No restaurants nearby and people stared at you like they were sizing you up.

Leisure Family

10/10

Exceptional

18 Aug 2022

Aaron Sandy Damian

Excelente facilities and easy to move around

Leisure Family

4/10

Poor

30 Jul 2022

JOSE C.

Le personal es amable y por dentro es seguro, es todo lo positivo de este lugar: la habitación olía a sucio, de pronto yo había agua ni para el inodoro, la regadera apenas salían gotas de agua y de repente nada, el wifi nunca funcionó bien, en 7 días no cambiaron las sábanas. Honestamente este hotel no es 3 estrellas, si al caso media estrella por mucho… se encuentra en un vecindario ajeno a lo turístico… este hotel vino junto con un paquete de promoción junto con vuelos por parte de expidia, pero por si solo jamás me hubiera hospedado ahí. Si es cierto que los precios son accesibles pero por un poco más hay hoteles mucho mejor.

Leisure Partner

10/10

Exceptional

22 Jun 2022

Vytautas

no window in a room

10/10

Exceptional

10 Jun 2022

Julie

Room was large and had balcony and refrigerator. Roof was awesome - had pool and multiple areas of seating. Staff was friendly and took care of any concerns.

Business_and_leisure Self

8/10

Excellent

30 May 2022

Annabel

Clean, safe and affordable. Staff is nice. We were there on a weekday and there was no breakfast buffet available. Same price for 1 plate of food and very limited options, we skipped it.

Leisure Partner

8/10

Excellent

23 Apr 2022

Fidelio

Place was clean. Far from town, but guess its just i did not know better.

Leisure

4/10

Poor

04 Apr 2022

Octavio

El servicio al cliente no es claro y un poco tramposo, le sacan copia a la identificación y exigen un depósito de $300 MN para los controles remotos. La cortina del baño estaba sucia y olía mal en general el baño… el lavabo parecía del cuarto de servicio más no de habitación. La habitación fue para dos personas y la mesa sólo contaba con una silla.

Leisure Partner

10/10

Exceptional

28 Mar 2022

Julia

Our stay was lovely. The owners were so nice and could provide recommendations. The hotel is a bit far from the main area, but we enjoyed that we could rent bicycles at the hotel for an easy 8-10 minute bike ride down to the main area. I should note that the bike seats cannot be adjusted in height and they were a bit tall for me being 5’3. I do want to note that we stayed in 2 different rooms during our stay and the second room’s AC wasn’t strong enough to cool the room. Other than that, we would definitely recommend this hotel and we would book again.

Leisure Partner

10/10

Exceptional

25 Mar 2022

Carlos

Excelente servicio, y una increíble relación costo / beneficio, sin duda volvería

Leisure Family

10/10

Exceptional

10 Mar 2022

Lawrence

Favorite hotel in Playa

Best hotel in Playa. Away from the noise of 5th av., and just a 10 min walk to Esmeralda beach/cenote. 3rd time staying here and will be back on my next visit. The rooftop pool/terrace is very relaxing with a great view of the city and ocean.

Self

4/10

Poor

03 Mar 2022

Carmelo

Nice location, but not very comfortable

Hotel nicely located near a beautiful beach, with a local feel. But the hotel is literally bare bones, the room had just a bed and a table, only 1 medium size towel per person even if we asked for one more for the baby, no available breakfast, the neighbourhood full of dogs barking all night and waking you up several times.
Overall, overpriced considering the lack of services. We won't stay there again if in the area.

Friends_and_family Family

10/10

Exceptional

20 Feb 2022

Lyle

Boutique-bargain hotel in locals neighborhood. Can walk to 112 & 5 ave Beach entrance, Mama Linda's Restaurant, Oxxo convenience & snack shops near hotel. Good exercise walk 10ave down to busy part of 5 ave or bike, taxi, rent a car. Took Ado turistica bus from airport. I enjoyed the nice walks, clean cool balcony room, and a full week of budget boutique hotel here. Great beaches & photos for travelers!

Leisure Self

10/10

Exceptional

09 Feb 2022

Gabriel

Was a nice little place, clean and good service, close to the beach but far from down town but had bikes available to rent

Leisure Family_with_children

8/10

Excellent

07 Feb 2022

Claudia Corina Urista

Nice place to stay. I stayed 4 nights and I like the hotel. The rooms are very big. I will comeback there.

Business_and_leisure Self

8/10

Excellent

03 Feb 2022

Natasha

Small hotel, friendly, extremely clean. Great place for the price.

Business_and_leisure Partner

8/10

Excellent

28 Jan 2022

Maria Ines

Clean and friendly staff. It needs a safe box and dresser.

Leisure Partner

10/10

Exceptional

23 Jan 2022

Stan

Nice hotel, pool area on top of the building was very nice, loved looking at the sunrise from the top of the roof

Partner

8/10

Excellent

14 Jan 2022

bernard

Great place to stay. Walking distance to beach

8/10

Excellent

13 Jan 2022

Cheryl

Very nice place to stay,wonderful people

Partner

10/10

Exceptional

05 Jan 2022

Katherine

Boutique hotel close to the beach. Clean facilities. Bikes available for rent for ~$5/day. People at the front desk were very helpful.

Leisure Partner

4/10

Poor

30 Dec 2021

Luiza Erica

Very friendly staff is the only positive thing in this hotel. The location is in a poor area with nothing around, 2 blocks from the beach but far away from playa del Carmen. You need cab/taxi for everything. The hotel doesn't provide breakfast even and there is no place around for a sime coffe.
If you didn't rent a car like me , this is not a option

Leisure Partner

10/10

Exceptional

27 Dec 2021

Darcie J

I had many things I asked of the front desk guys and they rose to the occasion every time. I asked for cabs-done. I asked for something to be printed-done. I asked to find a covid testing area-done.

Leisure Self

8/10

Excellent

20 Dec 2021

Javier

Tha property's stuff was nice and the whole hotel was very clean and for the price it was an excellent choice love it!

Leisure Partner

10/10

Exceptional

01 Dec 2021

Chasity

Hotel Playa Esmeralda was a great alternative to my typical resort stays. The staff was very sweet. 10 min walk or bike ride to the beach. The rooms do look like the pictures, but I would have requested a room with an outside view. The rooftop pool and sun deck were great areas for unwinding.

Leisure Self

6/10

Pleasant

21 Nov 2021

Vincent Neil

Simple hotel that fitted my needs. Rather far fom tourist zone with a lot of what appeared to be construction, with alot of graffiti.

No for families, but lets you get local. Several little local restaurants around

Leisure Self

10/10

Exceptional

15 Nov 2021

Irina

Excellent hotel. Very clean with friendly staff. Beach is amazing with a lot of shade. No need to pay for umbrellas. Sand is white and water is clean. It is a safe working neighbourhood .
Liquor store is one block away between 10 and 5 ave if you walk away from downtown. There is kind of farmers market and a few small grocery stores on 30 ave to your left or walk in downtown direction. Fish market where they cook fish for you
And grilled chicken place. A lot of cheap laundry places. You can walk to downtown with a lot of eating places. Take 5 ave. May be 20-30 min walk.
Taxi to downtown is 80 précis. From downtown is 100 pesos. I found A huge grocery store and walked there from hotel. Took taxi back to hotel

Leisure Friends

10/10

Exceptional

15 Nov 2021

José

Very friendly staff and great service.

Leisure Partner

8/10

Excellent

08 Nov 2021

Jorge

Great place to stay far from 5th Ave but great stay

Leisure Friends

8/10

Excellent

11 Sep 2021

Verified traveler

Very good

Very good

Friends_and_family Friends

10/10

Exceptional

30 Aug 2021

Paola

Excelente servicio al cliente, siempre estuvieron disponible para contestar nuestras dudas y ayudarnos en lo que fuera necesario. El hotel tiene todo lo que necesitas para una estadía en la cual pasarás mucho tiempo fuera de la habitación. La piscina me encantó. Los cuartos siempre los mantuvieron limpios.

Leisure Partner

10/10

Exceptional

29 Aug 2021

xiayan

The property ie fine for the price

Leisure Family

10/10

Exceptional

10 Aug 2021

Lawrence

Very modern, clean hotel on the north side of town away from the 'noise' of 5th ave. Awesome rooftop pool with a great view. Would definately stay again.

Self

10/10

Exceptional

09 Aug 2021

Verified traveler

The staff friendly and daily cleaning amazing service for the price.

Leisure

10/10

Exceptional

13 Jun 2021

Verified traveler

The place is very clean. Stuff is kind, Laura is nice and helpful.Great pool on the roof.

Leisure Self

10/10

Exceptional

25 May 2021

Verified traveler

I didn’t expect too much when we got there but I have to say that we really enjoyed ourselves. We loved the pool on the top floor. The hotel staff (Laura and Josie) was very attentive and always very helpful.
The beach is about 10-15 minutes away walking and you will see a lot of locals there which was best for us because we weren’t interested to be in the tourist area and 5th Avenue is about 2 miles away you can take a taxi and pay about 3.00 US or you can walk there. (Don’t forget your sunscreen.) You won’t have to walk far to find a store to get water and such. You will not find alcohol in the area at all and will have to walk or drive about a mile away to get it.
We were there for about 3 weeks and had the time to explore and find different places to eat which for the most part we’re very good. It is not the most beautiful area as far as the neighborhood goes but the locals are friendly. If you walk to 30 Avenida after 6pm you will find a lot of street food (no food trucks).
When we got there I was afraid of walking around at night but by the time we left I felt like part of the neighborhood. We will be coming back!! Hopefully there’s a room for us when we do!

Leisure Partner

10/10

Exceptional

11 May 2021

Verified traveler

room are clean , have a frigobar , the 2 girls at reception where very helpfull &friendly , the beach is walking distance but invaded by stinky algae so rooftop pool is a plus

Leisure Self

8/10

Excellent

26 Apr 2021

Verified traveler

Helpful front desk, inexpensive stay,

Leisure Partner

8/10

Excellent

24 Mar 2021

Javier

Muy agradable a buen precio. Regresaría

Cuarto amplio, bien iluminado, buena presión de agua en el baño, agua caliente, frigobar, cama cómoda. A veces aparecen unas hormigas pequeñas por el cuarto. Hay algo de ruido en la calle. La alberca está agradable y tiene buena vista. Buena atención del personal. Muy buena opción si se lleva coche.

Partner

10/10

Exceptional

20 Mar 2021

Verified traveler

Property feels very homey I didn’t like that it was outside the tourist zone but the city in general feels safe

Leisure Family

10/10

Exceptional

02 Mar 2021

Verified traveler

Really nice place for the price, the internet is very good (a rarity in playa) they have a designated wifi for each room so no poor signal. The room was clean and bed very comfortable with a/c. Very good for the price. It is far from the bars area but they rent bicycles if you don’t have a car or don’t want to take cabs.

Leisure Self

8/10

Excellent

14 Jan 2021

Verified traveler

Close to the playa, reasonable rates.
Staff was very helpful.

Business_and_leisure Family_with_children

10/10

Exceptional

21 Dec 2020

Verified traveler

UNDER NEW OWNERSHIP!!!!!!

GREAT HOTEL! GREAT PEOPLE! NICE BEACH AROUND THE CORNER......ENJOY YOUR STAY

Self

10/10

Exceptional

09 Dec 2020

David

I can't say enough great things about this hotel. It is clean, they are very courteous, the rooms are bigger than I expected and clean. One of the few places with an elevator. They have breakfast and dinner options until 7pm. No bar but a beautiful and spacious rooftop pool.

It is within walking distance to Punta Esmeralda beach which is a huge plus!

My favorite place to stay in Playa del Carmen!

Self

10/10

Exceptional

06 Dec 2020

David

Amazing Hotel with Pool and Elevator!

I was absolutely surprised by the quality of people that work at this hotel, the amenities, internet speed, cleanness and location are simply amazing.

You cannot find such a nice place at this price anywhere!

The my have a few options for breakfast and dinner. A rooftop overlooking the sea from afar and walking distance to Playa Esmeralda which is lovely.

I cannot say enough great things about this place. This will be my go to place every time I stay in Playa Del Carmen.

Self

10/10

Exceptional

21 Oct 2020

Verified traveler

Excelente hotel y tarifa

Excelente ubicación muy cerca de la playa. Excelente staff. Muy limpio y cómodo. Pequeño frigobar en el cuarto muy útil. Super recomendado

Self

10/10

Exceptional

19 Oct 2020

Verified traveler

Excelente servicio. Gran calidad señal WI-Fi. Staff super amable. A una calle de la playa. Super recomendado

Self

10/10

Exceptional

29 Sep 2020

Harvey

Relaxing Stay

Great place to stay really enjoyed the swimming pool.

Friends_and_family Family

8/10

Excellent

11 Feb 2020

Verified traveler

staff was friendly, hotel needs more amenities to be worth the price

Leisure Self

10/10

Exceptional

02 Sep 2019

Fran

Excellent hotel, safe neighbourhood (don’t get confused with the aesthetics of what is around, this is the real playa del carmen, the people are local and super nice)
From the owner to the assistant, Betsi, all of them took care of every single thing of our stay.
Highly recommended, loveable people, extremely clean rooms, good deal prices/service!

Leisure Partner

10/10

Exceptional

16 Aug 2019

martin

Beautiful place great amenities good location great staff and people and be back as soon as a can.

Leisure Family

4/10

Poor

03 Jul 2019

Mauricio

When I book my rooom was with breakfast but the hotel staff said that is not breakfast in my room