Name: Paradisus Playa del Carmen-Riviera Maya-AI
Address: 5th Av., Playa Del Carmen, 77719, MX

Paradisus Playa del Carmen-Riviera Maya-AI

Riviera Maya / Playa del Carmen · Mexico

100 reviews shown

10/10

Exceptional

01 Aug 2026

Cassaundra

Excellent resort for the family! Everything was kept so nice and the food and restaurants were fantastic. We especially loved the Hibachi and Mediterranean dinners. The coffee, smoothie and ice cream areas were visited frequently by our children. The concierge (Emmanuel) associated with our room was so helpful. We would definitely return to this resort when are back in Playa.

10/10

Exceptional

31 Jul 2026

Gustavo Mejía

Excelente el hotel, la comida muy buena para un all inclusive, muy buenas actividades para niños. La playa tenía mucho sargazo y eso daña un poco el ambiente.

10/10

Exceptional

30 Jul 2026

Yolanda

The fact that if you were on the family, the adults side didn’t treat you different. The staff was amazing

10/10

Exceptional

29 Jul 2026

JAVIER

Overall excellent

10/10

Exceptional

29 Jul 2026

Amari

We loved the property, everyone was extremely friendly and helpful. It’s a great place to travel with kids, the food options were great and the overall hotel was clean

8/10

Excellent

29 Jul 2026

Andrew

We stayed here for a family reunion in July of 2026. The facilities are beautiful, the rooms are beautiful, and the staff (at least in the Family Concierge section) were really wonderful.
The only reason I am giving 4 stars instead of 5 stars, though, is because of the food. Some of the restaurants are great and the buffet was very good. But we ordered steaks (and paid a bunch of extra money) a couple of times and they were terrible. Not properly cooked, fat not rendered, and inedible. I understand it's All-Inclusive in Mexico, so we were not expecting it to be top-level steaks by any means. But if they're going to charge Vegas Strip prices for a steak, it should at least be edible.
However, I would not let that dissuade anyone from staying here. The property is beautiful, the drinks were great, and most of the food was very good for an all-inclusive.
I would highly recommend getting the Family Concierge service because the restaurants allegedly require reservations. You can text your concierge even before you arrive and she will set up all your dinners for you no problem.
The only other negative was that the website is inaccurate - there is no room with pool tables and foosball. There is one broken pool/billiards table in the lobby bar and the foosball table is in the kids zone only, where no adults can go. My son and I were disappointed with that aspect, since we enjoy playing those games on vacation.
But otherwise it was a very nice all-inclusive with great service.

10/10

Exceptional

27 Jul 2026

Joseph

Our family had a great time at the Paradisus last week. We stayed 7 days. This is a very nice hotel with lots to do. We stayed on the Esmeralda side which is for families. Kids had a great time with the Aquazone areas. Food was amazing. Buffets were always stacked with food and the restaurants were top-notch service. The staff were great and always greeted you. Entertainment was also good. Each night around 8pm has a different theme in the theatre. These folks work hard to put on a show. Great neon and illusion show. I recommend booking your restaurants on the first night you're there. Speak with guest services or culinary experience desk. If you're with kids, you can drop them off at the Kidsdom area and take stroll over to the adults only area. It's very safe from our experience. The outdoor pools are great as well. There's always activities at 3pm with the staff. Check out the Celsius bar. It's finger food but great. We had Itza service us daily who is just a gem. All staff are fantastic. Though we did not join the Melia Circle as this trip was just relaxing no strings and did not want to be part of a club. They won't push you on it. It just wasn't for us. As for the beach, this year has a lot of seaweed. Hard to avoid and not the hotel's fault. We still walked it and went to the cove area which was made by the locals to swim in. Overall a very good experience.

8/10

Excellent

27 Jul 2026

Daisy

JESSICA AVILLA AND YOUR CHEFS WERE THE BEST. THEY HELPED WITH OUR SPECIAL NEEDS FOR OUR FAMILY MEMBER! THEIR COMPASSION WAS GREATLY APPRECIATED.
NORMA FROM YOUR SPA WAS ALSO GREAT AND LOVING AND COMPASSIONATE! WE WILL RETURN!

10/10

Exceptional

26 Jul 2026

Esteban

Beautiful experience.

6/10

Pleasant

26 Jul 2026

Mahfam

We stayed as a family of three with our 11-year-old child. Overall, we had a good experience.

The staff were friendly, helpful, and attentive, and the property was always clean.

The only downside was the food. We expected better quality, but many dishes were overcooked and dry. The furniture also looked quite old and could use some updating. Unfortunately, the beach was full of muddy brown seaweed and smelled like sewage, making it impossible to use, which was very disappointing.

Overall, we enjoyed our stay, but improving the food, updating the rooms, and addressing the condition of the beach would make the experience even better.

10/10

Exceptional

24 Jul 2026

Anna

The best family resort in the area! Came back for the 2nd time and will go again!

10/10

Exceptional

22 Jul 2026

Mariam

The hotel is very nice and the staff is very friendly and very fast to
Our family used to be with Cynthia Delgado
She is nice she always answers on time
She made everything easy for us

8/10

Excellent

21 Jul 2026

Renita

Pool on the adult side was wonderful. Beach was not available because of seaweed. The only thing that was bad were the raccoons and coites on the property.

Friends

10/10

Exceptional

21 Jul 2026

Sonia

Rooms are spacious and clean

Family_with_children

10/10

Exceptional

21 Jul 2026

Georgina

A very family friendly hotel, it had so many activities for kids. The food was amazing and everyone was so helpful all the time.

Family_with_children

10/10

Exceptional

20 Jul 2026

Vihang

We had a wonderful time and the staff were super helpful. Great for families. My little one looked forward to the shows every night and going back to the room for treasure hunts and gifts every day.

Family_with_children

10/10

Exceptional

18 Jul 2026

Susette

Todo súper

Family_with_children

6/10

Pleasant

18 Jul 2026

Denise

There were setbacks, guest service were helpful

Family_with_children

8/10

Excellent

18 Jul 2026

Yoandy

La playa estaba infestada de algas no pudimos ni siquiera estar cerca el olor era feo

10/10

Exceptional

17 Jul 2026

Luis

Amazing resort. The only negative and that affects all hotels in riviera maya is that the beach is covered by seaweed

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Federico

The quality of everything was outstanding!
The food was incredible specially at the mexican restaurant. The staff was amazing, very friendly, and supportive with everything. They surprised us every single day with gifts for us and our child. Definitely I will come back

Family_with_children

10/10

Exceptional

15 Jul 2026

Jose L.

Ok perfect

Family

10/10

Exceptional

13 Jul 2026

Zbigniew

Lot of space and lots to see and enjoy.
Not too crazy about the wild cats... scary sometimes

Family_with_children

10/10

Exceptional

12 Jul 2026

Paul

Excellent resort

Family_with_children

10/10

Exceptional

08 Jul 2026

Anabel Fernandez

We recently stayed at the Paradisus Playa del Carmen and loved every minute! Having visited many Mexican resorts, I can confidently say this is the best one yet—we were already planning our return before we even checked out.
The service is top-tier. We felt pampered and special thanks to the incredibly friendly staff. A special shout-out to the 24/7 Nespresso shop team, especially Oriel, for the best coffee and treats. We also loved the thoughtful details, like poolside mangoes on a stick and local sweets around the resort.
We celebrated my mother-in-law’s birthday, and the staff ensured it was perfect. From surprise gifts in her room to an incredible birthday dinner at Cielo—thanks to our wonderful server, Fernando—the experience was flawless. A huge thank you to Angelo, the concierge, for making her day so memorable.
The animation and kids’ club teams were the highlight of our trip. Our children were constantly engaged with fun, creative activities like face painting, crafts, and games. They loved it so much they begged to go!
Thank you to everyone at the resort for your hard work. You truly created an unforgettable family experience!

Family_with_children

10/10

Exceptional

07 Jul 2026

Lauren

The resort was great, it felt like I was able to be a hands off parent. Entertainment for the kids was awesome. The staff was also soooo amazing

Family_with_children

10/10

Exceptional

06 Jul 2026

Rosa

We traveled for pleasure as a family of 3, 2 adults and an 11 y/o. The amenities are beautiful. The food was also good, breakfast and Italian restaurant 10/10. Close to the xcaret parks and we were able to move to Chichen Itza and Isla Mujeres. There is a lot to do for younger kids in the hotel. Ice cream bar open since the morning, something my 11y/o definitely enjoyed. Popsicles also available and were really good. Everything was clean and we didn’t get sick.

We had the best time at Paradisus, definitely recommended.

Family_with_children

10/10

Exceptional

04 Jul 2026

Sang Hoon

Family_with_children

10/10

Exceptional

03 Jul 2026

Rubiel

Most of the restaurants are outside so bring a lot of shorts for guys and dresses for women. Was hot and humid but enjoyable. We vacation a lot and this place is so nice. The staff and family activities are really fun for the kids. Great drinks and ice cream.

Family_with_children

10/10

Exceptional

03 Jul 2026

Johanna

Our vacation was absolutely wonderful, and the first thing I have to say is that Family Concierge is 100% worth it. From the moment we arrived, they made us feel truly special.

One thing we really appreciated was that there were always enough pool chairs for everyone, which is something that can be a challenge at many all-inclusive resorts. Every day there were fun activities for the kids, and every evening the whole family could enjoy great entertainment and shows.

The cenotes excursion was spectacular and definitely one of the highlights of our trip. The food was delicious throughout the resort, especially at Cappella, which quickly became our favorite restaurant.

A very special thank you to Emmanuel, who was truly an angel during our stay. He went above and beyond to make sure everything was perfect. On top of that, we received thoughtful gifts every single day, which made our experience even more memorable.

Our son had the best vacation and enjoyed every minute of it. We also received special treatment because we booked through Expedia, which was a wonderful surprise.

I highly recommend this resort for families traveling with children. That said, if you’re looking for a peaceful adults-only getaway, the resort also offers an exclusive adults-only section, making it a great option for every type of traveler.

We would definitely come back!

Family_with_children

8/10

Excellent

03 Jul 2026

Charn Hing

The food was delicious and the staff was friendly. The shows and amenities

10/10

Exceptional

02 Jul 2026

Irene

Check in process was super slow. Can be improved. Resort is super lux and clean. Staff are overall very polite and helpful. Kids club did not have much for kids ages 9-12. There was one day with power outage but was fixed immediately. Would definitely consider coming back! Definitely a paradise!

Family_with_children

2/10

Poor

02 Jul 2026

Mikhail

I would not recommend this hotel. My phone was stolen on the hotel’s beach, and the staff did not provide any real assistance. Instead of helping or taking the situation seriously, they simply told me to go to the police station. I was very disappointed with the lack of support and concern for guests’ safety. This experience completely ruined my vacation, and I would not stay at this hotel again.

Family_with_children

10/10

Exceptional

02 Jul 2026

yakima

My family, friends and 3 kids ( ages 2,9,and 10) just came back from this beautiful resort. The resort is spotless, and the unlimited-luxury concept truly gives you a vacation feeling. What i loved about this resort is that it caters to kids.The architecture is breathtaking, and the included access to their 2 water parks was the highlight of our vacation. The family pool area is fantastic, and the kids loved the swim-up snack bar. The restaurants. The food was exceptional for an all-inclusive and the services at the restaurants was welcoming. Huge shoutout to the resident manager Valentina who was a angel. We had a minor issue with the check in progress and Valentina stepped in immediately and ensuring our stay was perfect.Valentina's dedication to guest satisfaction is unmatched. She checked in on us everyday to make sure we were taken care of and enjoying our vacation. The restaurants and bars were impeccably managed, with top-tier food and drinks always available. The entire all-inclusive experience was elevated because of their hands-on approach and hospitality. We are already planning our return! All i can say is that the resort is so lucky to have Valentina :)

Family_with_children

10/10

Exceptional

01 Jul 2026

Jackleen

Nice

Family_with_children

10/10

Exceptional

01 Jul 2026

Ahmed

10/10 highly recommend especially for families! Big resort, very clean, food is excellent, entertainment was excellent, staff is super friendly and super helpful. Nestor for the family concereige was amazingggg! He added us on WhatsApp and just helped us with everything every single day! Booked us all the restaurants and was surprised the kids everyday with different surprises in our room every day! Pools are amazing too and super clean.

Family_with_children

10/10

Exceptional

01 Jul 2026

christopher

Great property. Kids loved it .Alot of activities for them. Huge rooms

Family_with_children

10/10

Exceptional

01 Jul 2026

Georgi

This resort is amazing! The rooms, the staff, the restaurants, the food and how it's cooked, the service in general... it's all exceptional!
Big shout out to Gisele, the entertainment supervisor, who went above and beyond to make sure our vacation is worries free.
Cannot go wrong with this resort!
Highly recommend!

Family_with_children

10/10

Exceptional

30 Jun 2026

Taha

We had an amazing time at Paradisus. The level of service you experience at Paradisus you won’t experience it any where else. In case you have any doubts just do yourself a favor visit another resort and then come back to Paradisus and you will know the difference. I will like to give a special shout out to Gabriella Mora our Guest service rep, she was amazing. We were upset about something and reported it and then Gabriella Mora reached out to us and handled the situation with a smile and a word that you will hear a lot at Paradisus “MY PLEASURE”and from that point on she made us her priority. She would do daily check-ins with us on watsapp to check how are we doing and how is our stay and this just changed the whole experience at Paradisus. Overall their service overshadows the little things like the resort is due for some renovation in some areas but I will not let that overshadow the people the backbone of this resort who contribute immensely to make our vacation memorable. Whenever you are there just ask for Gabriella Mora and you will thank me later. Overall it’s a great family and kids friendly resort.

Family_with_children

10/10

Exceptional

29 Jun 2026

albert

Had a great stay with my family
Nestor at the family concierge took excellent care of all our needs.
Would definitely vacation here again.

Family_with_children

10/10

Exceptional

29 Jun 2026

Blas Alejandro

We just returned from an incredible 8-night stay at this resort, and it is easily one of the best we have experienced. The dining was fantastic; the buffet selection was particularly impressive, actually surpassing the quality of several a la carte restaurants.

The staff was exceptional, ensuring our drinks were always refilled and providing top-tier service throughout our stay. Our room was kept immaculately clean by housekeeping, and the pool areas were well-maintained and enjoyable. While there was some sargassum on the beach, we understand that is out of the resort's control and didn't detract from our overall satisfaction. We already look forward to returning in the near future. If you are on the fence about booking this resort, definitely go for it—we are so glad we did!

Family_with_children

8/10

Excellent

29 Jun 2026

Diana Lynne

Bartenders wee amazing. It was nice to receive complimentary hampagne and wine on two occasion's. Restaurants were great! The bothersome raccoons and Kotie’s were awful. .

Family

10/10

Exceptional

28 Jun 2026

Edward

We had family concierge which was very helpful in booking the restaurants. Rooms were clean. AC however was very cold in part of the room. We had them check it out but they but there was nothing they can do even when the ac is totally off. They gave us extra blankets which was fine. The food had a great variety and was good. Facility overall was well kept. Would recommend and go back

Family_with_children

8/10

Excellent

28 Jun 2026

Raul

Family_with_children

6/10

Pleasant

27 Jun 2026

XUAN N

Buffet Food was not good. Same stuff every day. So boring

Family_with_children

10/10

Exceptional

27 Jun 2026

Leonel Gonzalez

Todo estuvo genial

Family_with_children

6/10

Pleasant

27 Jun 2026

Edgar

Los restaurants que reserva para la cena todos excelentes excepto el mexicano de tacos. En general la propiedad en areas comunes, necesita estar mas limpio de vasos y basureros. No me gusto el q constatemente llega el personal a interrumpirte para ofrecerte q te hagas Socio. Pesimo q la propiedad tenga zonas divididas por el family concierge. Que no digan que es all inclusive si no puedes entrar a todas las areas.

Family_with_children

10/10

Exceptional

26 Jun 2026

Stayed for 4 days, 4 adults and 4 children, youngest was 5yrs and we all enjoyed our stay. Maybe reservations could be more available but we didn't starve for sure.
Will be back!

Family_with_children

6/10

Pleasant

26 Jun 2026

Cindy

Was totally not what I expected. The buffet
Is small not much variety the steakhouse and French restaurant were good.
No entertainment this has been the most boring resort we have stayed at. The main pool never had activities except for the foam party. Kids complained n they 7 years. They wanted to go to another one. Very limited also on kids activities and night entertainment was done by 9:30 latest. So we would not go back. Compared to other resorts the staff was also not very friendly and the hotel wasn’t super packed we went in June 12-18 so it was kinda empty. We stayed at the Family concierge and paid extra but not worth it. Have stayed at Ventus , ocean riviera, ocean coral , palace resorts , riu and all of those have had better attitudes and better customer service.

Family_with_children

8/10

Excellent

26 Jun 2026

Bradshaw

Family friendly and the staff were all amazing.

Family_with_children

10/10

Exceptional

24 Jun 2026

Barbara

Es un lindo hotel, la comida muy buena, el staff muy amigable, obtuvimos un upgrade a Family Concierge y la verdad que espectacular, nuestra Concierge Tiara Garcia lo máximo!!! Consintió a mis hijas de una manera espectacular y nos ayudo en todo. Lo negativo creo que el hotel necesita más atención, en las áreas comunes se mantiene sucio con vasos y envases por todos lados, debería de haber alguien recogiendo constantemente y los basureros llenos de basura lo que atrae muchos animales. Al llegar nos pusieron a hacer online check-in y un caos, no se podía meter la información y en eso perdimos unos 45 min, debería ser algo opcional, si uno no lo hace cuando se lo mandan por correo pues hacer el check in normal en persona.

Family_with_children

10/10

Exceptional

24 Jun 2026

Gottfried

Clean room, great pool area, great Mexican restaurants and Hibachi. The buffet is ok. Great choices for breakfast, lunch is better at poolside restaurants. Don’t bother with Italian restaurant…It was not very good.

Family_with_children

10/10

Exceptional

23 Jun 2026

Pancho

This was a really good resort to just have a good time and have the kids truly enjoy the amenities this place has to offer. The restaurants were amazing which we enjoyed each single of them. Staff is very friendly. Would. Definitely visit this place again.

Family_with_children

10/10

Exceptional

23 Jun 2026

Boris

Very clean, family friendly resort. Great food!

Family_with_children

10/10

Exceptional

23 Jun 2026

Arianna

⭐⭐⭐⭐⭐ Experiencia excepcional en familia

\"Pasamos unas vacaciones increíbles en Paradisus Playa del Carmen. Desde nuestra llegada, el servicio fue impecable y todo el personal nos hizo sentir bienvenidos. Las habitaciones son amplias, cómodas y muy limpias. La variedad gastronómica superó nuestras expectativas, con restaurantes de excelente calidad y opciones para todos los gustos.

Las piscinas, el parque acuático y las actividades para niños hicieron que cada día fuera especial. Además, las instalaciones están muy bien cuidadas y ofrecen un ambiente perfecto para relajarse y disfrutar.

Lo que más destacó fue la atención al detalle y la amabilidad del equipo, siempre dispuesto a ayudar y hacer que nuestra estancia fuera memorable. Sin duda, es uno de los mejores resorts para familias en la Riviera Maya y esperamos regresar muy pronto. ¡Altamente recomendado!

Family_with_children

8/10

Excellent

22 Jun 2026

Miranda

Everything was clean and staff were very friendly. Only complaint was that our room needed service almost daily. The AC unit would not turn off causing our room to be freezing (they came and replaced the thermostat), our shower head fell off and broke, our toilet flushing button kept sticking causing water to run continuously and our shower ceiling plaster fell off into the shower in chunks after using shower. Overall the place has so much to offer and staff were attentive and friendly.

Family_with_children

10/10

Exceptional

22 Jun 2026

Aaron

This resort was great. Very family oriented! I wish i had utilized the Kidsdome more because the one time i did my children raved about it! The only negative I have would say was that I did not pay for the family concierge, which really only left the buffet or the pool restaurant as options for lunch.

Family_with_children

4/10

Poor

21 Jun 2026

Corey

we went back to this resort bc we were there in 2025 and had an AMAZING experience. clean, the food was good, drinks were good, and our family concierge was super helpful! upon returning— there were a number of issues off the bat. we travel in a group of 3 to 4 families. this year, 3 families, all upgraded swim out rooms with family concierge. one room, which they tried to tell us was newly renovated, was barely finished. the other family, had a wonderful room, actually upgraded. and us, a swim out that was completely covered in a corner with no way to even see the swim out from our balcony. defeating the whole purpose. they offered to switch our room (which we did) 2 days in. family concierge was not as helpful this time around either. they DID NOT like they we referenced what we liked about our trip/ concierge from the prior year. food and drinks seemed to be the same, but the experience definitely was not. unfortunately we won’t return

Family_with_children

10/10

Exceptional

21 Jun 2026

Zoila Cordero

They were all amazing the north bar had excellent staff like Jesus.

Family_with_children

10/10

Exceptional

21 Jun 2026

Gilberto

Family Concierge upgrade was definitely worth it. The kids had a lot of fun with different activities each day. Aquazone was fun. Food was great!

Family_with_children

4/10

Poor

20 Jun 2026

Danka

no thank you

10/10

Exceptional

19 Jun 2026

Deena

I traveled with family and friends, and we really enjoyed our stay at Paradisus. The resort was excellent, with great customer service, a variety of food options and restaurants, and plenty of activities for kids.

The only issue we experienced was the strong seaweed odor, which I understand is seasonal and beyond the resort's control. The staff worked hard to clean the beach every day, but unfortunately the beach remained closed and unusable during our stay.

We also noticed coatis roaming around the property looking for food. They were not aggressive and did not bother anyone, but it was something I wasn't expecting.

Overall, both of these concerns were related to nature and not the resort itself. We had a wonderful vacation and would recommend this resort to others.

Family_with_children

10/10

Exceptional

19 Jun 2026

Nor

Great staff very nice great place

Friends

10/10

Exceptional

19 Jun 2026

YANET

Amazing

Family_with_children

8/10

Excellent

19 Jun 2026

Carmen

Kid club only has a limit and food service took long at some places. Wish there was a sit down restaurant for lunch other than buffet.

Family_with_children

8/10

Excellent

19 Jun 2026

Elva

Didn’t like the sargassum. Beach was dead. Didn’t like that at check in at the front desk we were offered an upgrade for over $1000 which include a private beach for the upgrade. The problem is they know the sargassum is really bad and no ones is at the beach. The beach was totally empty.
Our rooms were always clean, however we had a toilet leak the first 2 days. Most of the staff was very friendly with an exception or 2. The pools are small. The food was better than not. I like the stay, but would not stay there again especially because of the sargassum. The place is nice and clean and friendly.

Family_with_children

8/10

Excellent

18 Jun 2026

nenyi

Absolutely great place for families . Ages 9, 5 and 4 all had a great time . So many activities for the kids and the water park was great .
The food and service was great at the Mexican and Asian restaurant . The entertainment was absolutely great. Sebastian at the pool bar was probably one of our favorite people there . Erika as our family concierge was great as well .
Down side : the ac in the room and restaurants was never cool enough .
Poolside service was slow at times . Also first couple of days not enough staff at pool side and it almost seemed like they would ignore / avoid us. Pool side restaurant food was slightly lacking in flavor.

Family_with_children

10/10

Exceptional

17 Jun 2026

michael aaron

First time staying at the resort.
Very impressed will definitely go back plenty of space and activities. Staff was supper friendly and accommodating

Self

10/10

Exceptional

17 Jun 2026

Jorge

Our stay at the Paradisus was absolutely perfect—even better than we expected. The beauty of the facilities and the dining options at the specialty restaurants were excellent; in particular, the quality and professionalism of the entire staff—always greeting us with a warm smile and fully attentive to our needs—prompt me to extend my sincere thanks and congratulations from me and my family, to all the employees and the directives of this Meliá.

Family_with_children

8/10

Excellent

17 Jun 2026

Kristine

There was so much to do for the kids on the family side. I do wish there were other options for food that didn’t need reservations. The food at the buffet was just okay. The beach was also in terrible condition due to the seaweed. The kids loved the pool. I just wish there were more people taking orders around the pool area. Regardless, all the staff was amazing, friendly, and knowledgeable. No matter where you went, someone would say hi and especially acknowledge the kids.

Family_with_children

10/10

Exceptional

17 Jun 2026

Estevan

The most attentive and clean resort our family has stayed in. The food is exceptional and the guest service is second to none. Will plan to stay once again and truly recommend it.

Family_with_children

10/10

Exceptional

16 Jun 2026

Angelica

For someone that doesn’t like all inclusive hotels, I have nothing bad to say about this property even if I tried. Everything from the service, amenities and food were exceptional. Would definitely be back!

Family_with_children

10/10

Exceptional

14 Jun 2026

Mario

Nuestra estancia en Paradisus fue simplemente maravillosa. Desde el momento en que llegamos, todo el personal nos recibió con una gran sonrisa y una calidez excepcional. Nos hicieron sentir bienvenidos y atendidos en todo momento.

Viajé con mi familia y todos disfrutamos de una experiencia increíble. Las instalaciones son hermosas, el ambiente es relajante y el servicio es de primera calidad. Lo que más destacó fue la amabilidad y atención de cada persona que trabaja allí.

Sin duda, uno de los mejores hoteles en los que nos hemos hospedado. Gracias a todo el equipo de Paradisus por hacer de nuestras vacaciones una experiencia inolvidable. ¡Esperamos regresar muy pronto!

Family_with_children

10/10

Exceptional

14 Jun 2026

Athena M

The staff was very kind and helpful, the rooms were clean, and the area where we stayed was very family-friendly. The only downside was that it happened to be seaweed season, so the ocean wasn't the prettiest sight. Overall, our family would definitely stay here again.

Family_with_children

10/10

Exceptional

13 Jun 2026

Alma Maricela Pena

This hotel is amazing! Very kid friendly and a lot of activities for them. The kids water parks were super fun. The food was delicious if you went to the restaurants, but the buffet is not that great. I think the only thing they can improve on is their nightly shows location, its not a legit theater and its small. A lot of people would stay standing up most of the night. Other than that we absolutely loved this hotel and would recommend, specially if you go as a family.

Family_with_children

10/10

Exceptional

13 Jun 2026

Sergey

Staff was great, food awesome and overall everyone from the hotel was welcoming and caring. Kids loved the pools and activities in the evenings.

Family_with_children

10/10

Exceptional

13 Jun 2026

Maria

Blow away by the level of service our concierge Fabian was amazing and really went above and beyond to provide an excellent stay. I would definitely recommend and come back just for the level of service and staff friendliness

Family_with_children

10/10

Exceptional

12 Jun 2026

Lindsey Arleen

What an amazing vacation! It is definitely worth the extra money to get the family consierge service. They really went above and beyond. We had the most amazing time. Our room was clean, the staff was so amazing, and the amentities were top notch. I had a wonderful massage at the spa. The dinners at the restaurants were very good, my favorite was the italian and the hibachi. We had the buffet for breakfast every morning and there were so many options. I had tacos every day for breakffast! lol We went in early May, the weather was perfect, very hot and humid, but traveling from the East Coast it was just what we wanted. We never used the beach due to the seaweed but we didn't mind at all! The events every day/night were so fun for the kids: movies, face painting, balloon animals, all of the shows, candy bar, game room, when I say there was so much to do I mean it! We also loved the water park, I wish there was more food options and a bar there. The water was a little deep for the kids but overall lots of fun. We would start our day there then head to the pirate pool and have lunch. We only dropped the kids off at the kids camp once and we walked over to the adult only resort for a few hours. The kids loved it! They do push a lot of extras on you but I understand the business and we made the most of it. Overall I highly recommend this resort, and I can't wait to check out another Paradisus!

Family_with_children

10/10

Exceptional

09 Jun 2026

Laura M Rivas

It’s kids-friendly, the staff are great and the shows are also. We spent a great time here.

Family_with_children

10/10

Exceptional

09 Jun 2026

Orestes

Todo fue espectacular!! La comida, la atención las actividades se merecen un 100!!!!! Cuidan hasta el último detalle para que la pases muy bien con tu familia

Family_with_children

10/10

Exceptional

08 Jun 2026

Cassaundra

Excellent resort with a lot to do for all families

Family_with_children

10/10

Exceptional

07 Jun 2026

Maria

The room was clean and the attention to the guest is impeccable.

Family_with_children

8/10

Excellent

07 Jun 2026

Michele

Fabian the family concierge is amazing! He’s thoughtful, helpful and kind! Goes above and beyond! Family side is exactly what it says - family side! Nothing much for adults, no animation team. Staff super friendly. The beach is not seen from the hotel, you need to walk past a mangrove to get to it. However, the seaweed was so horrible the beach can not be used and it smells. The staff works from sun up to sunrise trying to clean it but it’s nature. If you don’t care about the beach then it’s good family resort. The entertainment on family side, don’t bother it’s that bad. I’ve stayed at many resorts and I wouldn’t recommend this UNLESS you have a family, want a swim out pool room and don’t care about the beach. Best part of trip was the swim out room, pool waitress and concierge Fabian! He brought fish food, decorated bathtub, gifts etc. Also popsicles, ice cream, coffee, cake and restaurants all good!!!

Family_with_children

8/10

Excellent

07 Jun 2026

Emilio

Great place to stay, the beach had a lot of seaweed couldn't swim in the water

Partner

10/10

Exceptional

05 Jun 2026

Ellen

My husband, our three kids and I just got back from staying at Paradisus for 8 nights and it really was incredible. The staff at this resort was so friendly and helpful and our family concierge Cynthia went out of her way to make every single day feel special and magical, especially for our kids, but also for me and my husband. The room was large and very clean and the beds were very comfortable. They even brought in a full size twin bed for my 13 year old son so we could sit on the couch without constantly pulling out and putting away the fold out bed in the couch. The food was really great and definitely exceeded my expectations. My husband and I only drink a couple times a year but we had a few drinks and they were well poured and didn't taste watered down or short on alcohol. Our favorite restaurants were Flora, Tokimeku, Bana Family, Sal's Steak Cave, and The lunch box. Oh, and the mussels at Cappella were amazing!!!! The buffet was decent but could have used more variety and perhaps different options each day of the week. They occasionally put out different dishes but mostly it's the same every day. The sargassum in the water and on the beaches is terrible but they tried their best to manage it. There were boats getting it out of the water beyond the barriers, barriers in the water, bulldozers on the beach and people taking it up with pitchforks by hand. They have a lovely setup on the beach so I'm sure its pleasant during the winter when the seaweed is better.

Family_with_children

10/10

Exceptional

04 Jun 2026

Evan

We loved it here. There were a lot of pools and they were all clean and it was very easy to find a secluded pool somewhere away form the main pirate ship pool where you could have a quiet pool day. The rooms were very clean. The air conditioning in the room got nice and cold but the air in there was a little damp. Food was very good. All inclusive family concierge is definitely the way to go.

Family_with_children

10/10

Exceptional

03 Jun 2026

Crismari F

I loved that place

Partner

6/10

Pleasant

02 Jun 2026

Arthur Grigor

My review in a nutshell:

Food: 7/10

Entertainment: 2/10

Rooms: 9/10

Beach: 1/10 (Worst Beach I have seen in my life).

Family friendly: 8/10

Overall experience: 6/10

Family_with_children

10/10

Exceptional

02 Jun 2026

YUNIA

Family friendly

Family_with_children

10/10

Exceptional

01 Jun 2026

David

We just returned from an unforgettable stay, and we can't recommend this resort enough. My wife was in heaven at the spa, and as a family we spent hours in the gorgeous pools. The restaurants were a highlight too—fantastic food and great variety every night. Our one note: the beaches were covered in sargassum seaweed, which gave off a strong odor, so we stayed poolside instead. The real standout was the hotel's cenote experience—my son and I loved exploring it together, a magical adventure we'll never forget. We're already planning our return!

Family

10/10

Exceptional

01 Jun 2026

Jeffrey

Staff and facilities were top notch!

Family_with_children

6/10

Pleasant

01 Jun 2026

Nurken

This is very nice resort that is family friendly. However, the beach was covered in seaweed, so don’t come here if you want to swim in the ocean.
Pools were nice, but I wish they had playgrounds for kids. Also their kids club was under construction and we were very disappointed there are no play areas for kids where you can stay with them.
We were sold upgrade to Family concierge, which wasnt really worth it because you can’t really enjoy the beach and the smell is so bad because of seaweed.

Family_with_children

8/10

Excellent

31 May 2026

Andrea

We stayed at Paradisus Playa del Carmen and overall had a great experience, especially for families with kids.

We arrived around 12:30pm after an early flight and were exhausted, but unfortunately had to wait over 3 hours for our room. That was definitely a rough start, especially since we were tired and ready to settle in. We were traveling with almost 4 year old twins.

We booked a swim-out room and the first one we were assigned was disappointing. It was in a shaded corner and didn’t have a lounger like many of the other swim-outs. Thankfully, the staff was very accommodating and moved us to another room that was much better and made a huge difference in our stay.

The service throughout the resort was outstanding. Everyone was genuinely kind, helpful, and attentive. The kids’ amenities and activities were over the top and one of the biggest highlights of the trip. If you’re traveling with children, this resort really shines. They checked on us constantly which made us feel well taken care of.

The pools could have been a little cleaner at times and the beach was honestly the biggest downside. There was extreme seaweed both on the beach and in the water, and the smell was pretty unpleasant. That said, we understand that’s nature and not something the resort can fully control.

Despite a few hiccups, we had a very enjoyable stay and would absolutely return — especially with the twins.

Family_with_children

10/10

Exceptional

31 May 2026

Kimberly

The staff was amazing and always willing to go above and beyond for our stay. Our family enjoyed all of the pools, water park, and daily family activities.

Family_with_children

10/10

Exceptional

30 May 2026

Railuys De Los

One of the best all-inclusive resorts

Family_with_children

10/10

Exceptional

30 May 2026

Maureen Patricia

Staff, service, food, activities, amenities, property, shows, entertainment, rooms, buildings, gardens were all perfect!!! Loved it all!!!

Family_with_children

10/10

Exceptional

30 May 2026

Mahasty

The staff were most accommodating and nice. The resort was beautiful and well kept. The rooms were amazing with comfortable beds. I loved the pool.
Due to bad weather, the access to beach was limited. However, the staff tried to be accomadating to make the experience pleasant.

Family

10/10

Exceptional

30 May 2026

George A

Great resort for our Family Vacation. Excellent location.

Family_with_children

10/10

Exceptional

29 May 2026

Krista

We enjoyed the room cleaning and goodies.The waiters were always ready to answer any questions we had on the menus. And greatly enjoyed the ice cream parlor! Lots of choices 👌

8/10

Excellent

28 May 2026

Janelle

Great resort for families - stroller parking, accessible ramps, lots of activities including kids club, great entertainment

The food was incredible - we loved the Capella, Blue Agave & Cielo restaurants. Buffet wasn’t the greatest selection. Ice cream bar was so cute for the kids!

We upgraded to the family concierge and it was well worth it - some perks included exclusive quiet pool, dedicated section on beach, we ate at the Lunch Box restaurant (sit down & fresh to order). Our concierge made all of our dinner reservations in advance.

Suite - was spacious for our family of 4. Gorgeous balcony overlooking the pool.

There’s some negatives but every resort has some…we’d come back in a heartbeat

Family_with_children