Sheraton Sao Paulo WTC Hotel

Brazil , Sao Paulo
SAO PAULO, Avenida Da Nações Unidas, 12559
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100 reviews shown

10/10

Exceptional

16 Feb 2026

Tara

The staff was outstanding!

Business Self

10/10

Exceptional

07 Jan 2026

Gregory

People very nice. Food excellent. Nice neiborghood

Business

2/10

Poor

20 Mar 2025

ROMULO

10/10

Exceptional

08 Dec 2024

Nei Eduardo Penna da

Perfect stay

Leisure Family

10/10

Exceptional

02 Oct 2024

Ben

Everything

10/10

Exceptional

01 Jan 2024

MARCIO

Awesome hotel with great Staff!

Great Hotel with a good New Year's Eve celebration. Friendly staff, and very considerable to us.

Partner

10/10

Exceptional

04 Dec 2023

WEHNER

This Hotel is so good

Business_and_leisure Self

10/10

Exceptional

20 Jul 2023

Thomas

I cannot say enough good things about this hotel. The staff are just beyond amazing and there are a ton of food options in the immediate area. The room was great with a fantastic view. I will be staying here again on my next trip and I recommend it to everyone.

Leisure Self

8/10

Excellent

05 Jun 2023

Gerardo

The hotel itself is in awesome conditions, btu the room they povided me, was obviously a modified corner with a very poorly conditioned shower and bathroom. There were several things that seemd like homemade mods like the curtain railing, the shower and bathroom doors. But the rest of the hotel is awesome, and I assume the rest of the non-corner rooms should be great too.

Self

4/10

Poor

20 Mar 2023

Luis

Good property, but I didn't have the opportunity to use my Silver Marriott status, just because I used Expedia to book. room was too small.

Business Self

10/10

Exceptional

13 Mar 2023

Zuo Hong

Enough space, and convenience dinner. Excellent room services. But check out processing too slow.

Business_and_leisure Family

10/10

Exceptional

05 Mar 2023

RODRIGO

good location and clean place

Business Partner

6/10

Pleasant

13 Dec 2022

Natalie

Location was very convenient. I did not like the fact that the hotel hosts events with loud music and bright lights until late hours. My room was on the second floor facing the pool and the hotel had an event until late hours on a Tuesday night. I was not able to sleep because of loud music and bright lights until 3am.

Business_and_leisure Self

6/10

Pleasant

23 Sep 2022

Pablo

My main complaint is about the room. I disliked the room. In particular, the bathroom. The bathtub drain was clogged by hair, so taking a shower was disgusting. The accessories are worn out and in need of a renovation. The bathtub is very high above the ground, so you almost require a step stool to enter the tub. The toilet seat is small, it seemed like a toilet for toddlers and not adults.

The desk chair is uncomfortable, even after a few minutes of use. The Wi-Fi connection is free, but the speed is awful, and the signal drops constantly. Not a hotel for business travelers.

The lobby restaurant has a good buffet for breakfast and the staff were friendly and helpful.

The check-in process was fast.

Business Self

8/10

Excellent

29 May 2022

Sebastian

Overall it’s a good hotel. The hotel is in a great location and most of the staff were very nice and professional. As soon as we arrived, at our request, the front desk arranged for a nurse/tech to do the COVID test in our room since most places were already closed, and closed the following day. This saved the day!

We did encounter an issue where the a/c wasn’t working, and we were immediately “upgraded” to another room. That upgrade was bad. It was on an outdated floor with a room to match. Pretty depressing so we complained and right away got a room to match the original. The breakfast was good but unlike the rest of the hotels, they did not have a cook. You only had two options of already scrambled eggs which were runny if you like them that way. I missed not being able to get an omelette made! The hostess at the front for breakfast was the only staff that was not really nice. She had a don’t bother me attitude which is not normally found in the hotels we have visited.

Some hiccups, but again, overall a good hotel since our issues were resolved right away.

Leisure Family

10/10

Exceptional

20 Feb 2022

Eric

The staff at the front of the hotel, front deck and the restaurant were wonderful. Breakfast was great every morning. I really enjoy the comfortable bed.

Leisure Friends

10/10

Exceptional

31 Jan 2022

Joseph

Excellent Accommodation

Excellent accommodation. The staff were all professional and very friendly and helpful. Beautiful hotel.

Friends_and_family Family

10/10

Exceptional

20 Dec 2021

Rayane

Amazing stay!

Leisure Family

10/10

Exceptional

23 Nov 2021

aigo

Staff from heaven!

The staff was great! Friendly as it could someone be! Perfect restaurant with great servers! Specially Alexandre, this guy really went over and beyond to make us feel welcome!

Business

10/10

Exceptional

17 Jul 2021

Verified traveler

Stayed twice during the pandemic. Hotel staff and front desk were courteous and helpful with requests. I stayed for over a week on both trips and the staff were very accommodating with requests for service, housekeeping, gym scheduling, covid testing, room service etc. Will use hotel again when I return for sure.

Leisure Self

8/10

Excellent

10 Apr 2021

Danilo

Good hotel

Great hotel. Good service. Rooms could be larger but they good

Business Self

10/10

Exceptional

12 Feb 2021

Joseph

Exceptional Customer Service

It was exceptional!!! Everyone was very professional and helpful especially Henrique at the front desk.

Self

8/10

Excellent

08 Oct 2019

Kimberly

Business trip to Sao Paulo

Very nice hotel in good and safe location

Business

8/10

Excellent

30 Apr 2019

Bevan

Overnight in Sao Paulo

Short overnight trip on a Saturday evening. Hotel service and setting was great, but did not have a chance to look around. Large retail area with furniture and interior design next door that also housed some restaurants.

6/10

Pleasant

17 Apr 2019

Diego

Don’t be fooled by the pictures

While thenstaff is bery helpful, I felt very much desceived by the pictures and name of the room. It was called a Park Room, and the pictures showed the window of the room overlooking the park in front. That was not the case: our view was into a bland courtyard and other room windows. Looking again at fine print, it did say “view to courtyard”. well, the “courtyard” is an empty concrete structure and other windows. So don’t be fooled by the pictures, that’s not what you will get. Great staff though.

Partner

8/10

Excellent

04 Mar 2019

Guillermo

outdated

Big room very comfortable bed but hotel room outdated, unless the one I got

10/10

Exceptional

09 Jan 2019

Verified traveler

Exceptional property that include the best of the Sheraton service. Also, they have a patio food just in case you are in a tight business schedule.

Business Self

6/10

Pleasant

03 Dec 2018

Verified traveler

It is a ok hotel, having 5 stars I was expecting more. For $30 more i could have booked hyatt which i highly recommend.

2/10

Poor

09 Nov 2018

Tom

Name Brand but terrible staff, poor customer service, poor staff. Did not clean my room at appropriate time even on premium paid executive floor

10/10

Exceptional

08 Nov 2018

Verified traveler

Great hotel in safe business area.

Room was comfortable, service was amazing, wifi was fast, has ATM in hotel.

10/10

Exceptional

07 Nov 2018

Verified traveler

Recommendable

Good choice with reasonable price if you stay at the area. You can go to big mall through direct pass.

10/10

Exceptional

07 Oct 2018

Verified traveler

I selected this location because I was working in the immediate area. It was conveniently located, and is a very comfortable hotel. Purely a business hotel. Not a good location unless you are working in this area.

10/10

Exceptional

03 Sep 2018

Verified traveler

It was a nice stay but the hotel is a bit old and needs renovation. The reception and lobby are completely out of date.

10/10

Exceptional

02 Jul 2018

Giora

Excellent hotel!

Great hotel. Conveniently located and excellent service. Very good sushi restaurant at the hotel. Ideal for business trips or vacations.

10/10

Exceptional

14 May 2018

Cesar

Great hotel ans staff convinience location and great breakfast

8/10

Excellent

06 May 2018

Ruthann

Perfect for a WTC event

Stayed here for an event at the events center attached to hotel. Perfect for that! Unsure of outside area as we never really left premises other then to a restaurant within a few miles. Ubered there so it was fine. Hotel was nice, clean and had everything you could need. Attached to a furniture mall with a great food court with all types of foods.

10/10

Exceptional

19 Nov 2017

Verified traveler

Excellent - centered in a safe neighbourhood/financial district.

2/10

Poor

31 Jul 2017

Verified traveler

Expected more from a Sheraton

I'm a business traveler who tries to stay at SPG properties every time I have a chance. This time, I wish this wasn't the case. The area of the hotel doesn't have much to get out and eat so you are stuck inside the hotel. The hotel is definitely outdated, very dirty and not taken care of. The room smelled moldy and definitely with mold in the bathroom. The overall service was ok and the hotel is ok, but very run down and more than ready for a full facelift at least, if not a full remodelation.

8/10

Excellent

27 May 2017

Arnaldo

Only for business

It is a good hotel for a few days of business in Sao Paulo. The environment it's not for a family vacation.

8/10

Excellent

21 Mar 2017

Good business hotel

This hotel is well located next to the WTC convention centre, although the access between the two could be better. Room was a little tired

8/10

Excellent

01 Oct 2016

Julio

Great location minor problem.

Had a problem with the shower the water temperature couldn't get adjusted always hot, for 2 days I was told they will fix it so on my last night I asked for a different room, the last person on the reception was really apologetic and change me to another room.
Besides that the hotel was great.

4/10

Poor

29 Sep 2016

Verified traveler

Hotel not as good as imagined.

Hotel beds very small and they stole my telephone adapter, also items for consumption were very expensive. Hotel was badly rated, as usual in Brazil, this is very common to find 4 and 5 star hotels which are actually less. In other countries they would be considered 3 stars.

8/10

Excellent

08 Aug 2016

Negra

Nice Business Hotel

It was a good experiencia, we spend just one night, but we can relax and continue our trip.

8/10

Excellent

02 May 2016

karlston

great price for business and unbeatable location

Better value than Hyatt and Hilton next door but still same international level of service, with the convenience of being in a mixed-use complex with better access to the mall and restaurants.

8/10

Excellent

13 Apr 2016

Enrique

Good Hotel for Business Traveler

Compared to other hotels in the area (Hilton and Grand Hyatt) it is the best value. Rooms are not as nice/new as Grand Hyatt. However, location and price are better.

4/10

Poor

06 Feb 2016

mike

Old hotel poor service

The hotel is old and business facilities are terrible, they charge too much for a simple business area, internet is slow.

4/10

Poor

04 Jan 2016

Verified traveler

Not really happy about taking customer aware that the dinner room will be occupied for a private party during our stay. As a result we had no where to go eating as the mall and the surroundings restaurant were closed.

Family

6/10

Pleasant

09 Dec 2015

noris

2 days without cleaning my room.

10/10

Exceptional

06 Dec 2015

Excellent Place To Stay in São Paulo

The staff were friendly and courteous. We were English speaking only, and in spite of this they were very accommodating!

6/10

Pleasant

01 Nov 2015

Christine

Not too good for what I paid for..

The room was okay for me, I didn care much about the layout, it was a bit awkward for me. The hotel is older and you can tell. The light in the hallway was flickering during my stay. Breakfast was underwhelming, small and few options, I wish I didnt pay for it... For the rate that i was paying I was looking for a better experience, I won't stay here again if I have a chance to come back.

4/10

Poor

30 Sep 2015

Ramón

It is not a 5 Star Hotel.

Staff was paying attention to a private reception and people attending the Club and not to clients.
Hotel staff do not speak neither proper English nor Spanish, only Portuguese. Food was terrible and very expensive, worst place I have ever eaten in Brazil.
Hotel is not that well located

8/10

Excellent

31 Aug 2015

Berty

Good stay, reasonable cost, best neighborhood

Good stay...lately, providing reasonably good value for the dollar...US$200 for a night or thereabouts is makes it worthwhile relative to the Brazilian or non-US chains

8/10

Excellent

19 Jul 2015

karlston

good business hotel

Room 204 needs drain of box fixed

8/10

Excellent

06 May 2015

Andy

good and comfortable hotel.

WTC is just next to the hotel. Easy to commute to the international airport. Staff kindly shows me the way to WTC
I want to stay there again.

4/10

Poor

30 Apr 2015

Victor

Hotel is tired

Hotel is nicely located if you have to be in Brooklin, but hotel is tired. Gym is too small and old.

8/10

Excellent

30 Apr 2015

Siong Hee C.

First visit to Brazil

It was a very pleasant stay in Sheraton São Paulo WTC. The staff are very friendly and helpful. The location is very peaceful and we love the surrounding.

Family

6/10

Pleasant

04 Aug 2014

Rebecca Anders

A Passable Business-Hotel

The hotel was in a reasonable location. The problem is that some of the -- while clean and spacious -- are a bit dingy and seemingly in need of a renovation. My room was also adjacent to the area that becomes a club on Thursday, Friday, and Saturday, which definitely impacted the experience. I needed to move rooms because it was so noisy.

8/10

Excellent

27 Jul 2014

Adonis

Comfortable, clean hotel. Internet unreliable.

Staff very helpful. Convenient for the conference at the WTC however very far from downtown or best San Paolo restaurants and spent a lot in cab fares. Could not use the pool because of weather (outdoors pool). Room was clean and comfortable. Internet slow and unreliable. Cable TV only in Portuguese, could use a few English speaking stations.

8/10

Excellent

29 May 2014

Verified traveler

Good location and service, a bit dated

Nice staff, super convenient location for business meetings. Some things in the room did not quite work: clock radio, toilet paper roll fell apart, hot water hard to control, etc.

6/10

Pleasant

21 Mar 2014

Verified traveler

standard business hotel

This is standard business hotel. The rooms are comfortable but non descriptor. The hotel is connected to the World Trade Center so if you have business meetings there it is ideal.

10/10

Exceptional

19 Mar 2014

Regina

Great Business hotel

The Sheraton Sao Paulo is the perfect hotel for traveling for business to Sao Paulo. Its located close to multiple international companies. the hotel is also a perfect setting for business meetings.

8/10

Excellent

10 Oct 2013

I. Castro

Good stay- just choose floor wisely

I really enjoyed my work trip stay at the Sao Paulo WTC hotel. The first room I had was really lovely, modern, and sleek...my problem was that there was a club in the building and I was on the 1st floor. Since my stay was for work I asked to be changed to another floor the next day and it solved the problem. There is a wide range of eateries connected to the hotel which made it a convenient and more affordable option to the Hilton. I also found the staff to be very friendly and helpful. I would stay here again, just at a higher floor.

10/10

Exceptional

15 Sep 2013

Mario

Great Hotel

Hotel has good restaurants at the hotel, breakfast was not too good. There is a great mall attached to the hotel, great location

8/10

Excellent

17 Aug 2013

raugsburger

Location location, limited 'luxury, and expensive . .

Said it all with the title, if you are doing business in Sao Paulo, traffic can get the better part of you, with this location you are minutes away instead of hours away of your next meeting. Comfortable, amenities are OK, you will not have much time to do much anyway . . . I am coming back to it next time round, if that's any measure.

10/10

Exceptional

10 May 2013

Verified traveler

Great stay

Pleasant, attentive, friendly staff. Will be back!

8/10

Excellent

23 Apr 2013

Verified traveler

In an inconvenient area. Far from most of the local sights. But we were there for a conference at the adjoining World Trade Center, so that was convenient.

6/10

Pleasant

28 Mar 2013

Manuel

Good value and location

Hotel is in a good location and reasonably priced (considering the cost of other options in SP). Rooms are large but a bit worn down. Hotel is due for a renovation but is livable. Breakfast and restaurant service is expensive. Free internet works well.

6/10

Pleasant

24 Aug 2012

Verified traveler

Okay stay not bad but nothing stood out

The hotel was acceptable but for a business trip and at the rate, not my favorite. It was nice to have the breakfast (although it was identical all 5 days) and free internet. Otherwise the hotel was quite ordinary in service and appearance. Having the club and clubgoers each evening was quite odd on a business trip but overall ok.

8/10

Excellent

29 Jul 2012

Ecb

Great hotel for business

Nice hotel and well located. The only thing I didn't like was that for the price I paid (luxury Room) I didn't get any difference from the classic room. Internet free but very slow, and parking very expensive.
Room very beatiful and well furnished and spaceful.

8/10

Excellent

14 Jun 2012

Sonia

Required

The room was lovely, modern and high end, but i was upgtraded to a design room so it could be better than the normal. That said, the staff were supper freindly and helpful and the room amenities were good.

6/10

Pleasant

18 Nov 2011

Be11ina

Charging

I am not satisfied, because the reception was charging for services already paid in advance

6/10

Pleasant

07 Dec 2010

Verified traveler

Recent stay

I was disappointed with the Sheraton! This was my fifth trip to Sao Paulo but my first stay in the Sheraton WTC. The hotel - or at least the room I had - is in need of some TLC.

The curtains need replacing; the shower door didn't close resulting in water all over the bathroom floor; the toilet seat instead of being a nice white color was a nasty shade of yellow (yes, it was supposed to be white) and the TV needed replacing.

This is not a cheap hotel and I would not choose to stay here again on future visits.

8/10

Excellent

07 Jan 2026

Fernando

Quarto

Business

2/10

Poor

01 Jan 2026

Mara

Recepção nada cordial , ar condicionado não funcionava, nos colocaram em 1 quarto todo projetado para deficiente físico sem nos avisarem! Não tinha box e sim cortina e a pia era da altura de nosso joelho .

Partner

10/10

Exceptional

12 Dec 2025

Luiz H

Serviço e conforto excelentes!

Business

10/10

Exceptional

11 Dec 2025

Sirak

Shampoo e sabonete muito oleoso e silicone poderia ter uma qualidade melhor, o pendura dor de toalha muito baixo e minha esposa bateu a cabeça quando foi colocar papel no lixo

Partner

10/10

Exceptional

07 Dec 2025

Rubens Sadao

Quarto impecável e super confortável. O atendimento digno de um hotel desta classificação.

Partner

10/10

Exceptional

13 Sep 2025

Luiz Alberto de

Fantástico

Um hotel de excelência e extremamente silencioso,

Partner

10/10

Exceptional

13 Aug 2025

Frank

Anfängliche Zimmerprobleme wurden hervorragend behoben.

10/10

Exceptional

21 Jul 2025

ALEXANDRA

Excelente estancia

Business Partner

10/10

Exceptional

28 Jun 2025

Nei Eduardo Penna da

Excelente, seguro e muito bem localizado. Estada perfeita.

Leisure Family

10/10

Exceptional

16 Jun 2025

DANIEL

Boa hospedagem

8/10

Excellent

13 May 2025

Fillipe Guilherme

Tem um baixo custo-beneficio ; O hotel precisa de uma boa reforma para se encaixar em um padrão de alto luxo. Por exemplo , Quando o quarto de cima toma banho , você escuta a agua corrente o tempo todo no seu quarto. Precisa de reformas

Self

10/10

Exceptional

16 Apr 2025

Marcia B

Exatamente como a discrição no site. Café da manhã bom. O único problema foi o ar refrigerado que é necessário colocar em uma temperatura mais baixa para ser satisfatório.

Business

10/10

Exceptional

11 Mar 2025

Maria Cristina

Muy buena atención

8/10

Excellent

02 Jan 2025

Renato Hebert

Friends_and_family Friends

10/10

Exceptional

06 Dec 2024

Ronaldo

Ótima estadia

Hotel bem localizado e ótima estrutura de quartos, outras facilidades e café da manhã. Atendimento impecável.

Partner

6/10

Pleasant

08 Oct 2024

Augusto

Decepcionante

Hotel de grande porte porém defasado. Sentimos falta de América, por exemplo não tem cafeteira no quarto. Banheiro antigo, sem chuveirinho higiênico, ainda bidé. Televisão velha, sem serviços de streaming h. Decepcionante

Partner

10/10

Exceptional

06 Oct 2024

lucas

Excelente localização, organizado e muito receptivo.

Partner

10/10

Exceptional

02 Oct 2024

CARLOS FABIO

O melhor de SP

Meu favorito ha 10 anos em SP. Nao falta nada. Localização. Conforto. Cortesia. Limpeza. Instalações . Impecavel.

Business

10/10

Exceptional

30 Sep 2024

Cristiane

Elogio

Incrível, excelente atendimento! tudo perfeito!

Business

8/10

Excellent

26 Aug 2024

Wanessa

Tudo ótimo, porém o serviço do estacionamento despreparado, e alguns itens do café da manhã de sábado estavam ruins( pão de queijo urino e croissant) e estavam ótimos no domingo kk
E no quarto o blackout tem um feixe que deixa a luz entrar pela manhã, suíte açai 1319, de resto tudo ótimo

Partner

10/10

Exceptional

02 Jun 2024

Rozeli

Excelente

Achei tudo muido lindo, cada quarto foi decorado por arquitetos...fiquei no quarto 505..maravilhoso da para ver a ponte estaiada..

Partner

8/10

Excellent

29 May 2024

Verified traveler

Quartos antigos

Os quartos estão um pouco antigos, por isso o hotel acaba perdendo um pouco em relação aos outros hotéis da mesma categoria

10/10

Exceptional

27 May 2024

MARLISE

Maravilhoso!

Foi ótima. Café da manhã espetacular! Hotel limpo e confortável!

Partner

2/10

Poor

26 May 2024

Frederico

Toalhas sujas com cheiro de fumaça
Quartos pequenos
Sem disponibilidade para trocar outros quartos

Self

10/10

Exceptional

25 May 2024

Marcela

Excelente serviço

Incrível.

Partner

4/10

Poor

07 May 2024

PAULO ROBERTO DE

Hotel fraco

Hotel tem um club lounge e coloca o nome do quarto como club, mas na verdade esse quarto não dá acesso ao club, é não tem nada explicando no site.
Cafe da manhã fraco para o nível do hotel.
Serviço de passar camisa só de um dia pro outro.

Business

10/10

Exceptional

30 Apr 2024

JHONNY

Fantstico

Business

10/10

Exceptional

19 Apr 2024

JURANDIR

Tudo ok