Name: The Z Hotel City
Address: 24 Fleet Street, London, EC4Y1AA, GB

10/10

Exceptional

25 Jul 2026

Esranur

Clean room, a lot of rooms. Pretty much just to shower relax & sleep.

8/10

Excellent

19 Jul 2026

Shayna

Fairly clean room, overnight staff was kind and swift to check me in, complementary breakfast was provided due to television not working. Breakfast was decent.

Self

10/10

Exceptional

18 Jul 2026

Isabella

It was a great trip, wonderful room. Comfortable bed. Outstanding shower.

Self

10/10

Exceptional

18 Jul 2026

Susan

I will definitely return in the future.

Self

4/10

Poor

17 Jul 2026

David

Staff indicated servicing of rooms was only every 2 days but only after 3pm as they were cleaning the checkout rooms first which meant while out touring all day from 8am to 3pm, we would come back to relax before dinner and so the rooms were never cleaned. Had to ask for towels, toilet paper and soap each time when needed. When asked for these items and for cleaning they said well if you want more service you have to ask, terrible.

Not suitable in any way for a family of 4 in any room except the very largest one. The room we booked had the upper bunk stairway blocking the access to the bottom bunk. Only 1 person can stand in the room at any one time while others have to stay in the bed or washroom or leave the room. The washroom door has a 2 inch gap that anyone can see in even from the hallway and walls are translucent so very little privacy, had to shower with lights off for privacy.

As a gesture they moved us to another room but the air conditioner was barely working at night, the kids in the upper bunk had no air as its walls are fully glassed in. London was 35C that day. They gave us a fan. After complaining, they finally gave a larger room with proper air conditioning.

Not worth the money for the location, just find a better hotel further out of the city on the same tube line as the mass transit is so easy. The poor service and tiny footprint made the 9 night stay unbearable.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Fiona

Very poor sleep, terrible mattress, worn . Could feel the bed frame.

Family

10/10

Exceptional

15 Jul 2026

carol

shower was excellent

Self

10/10

Exceptional

13 Jul 2026

Lucy

Perfect for a short trip, couldn’t fault the hotel or my room. The air conditioning was a god send!

Self

8/10

Excellent

11 Jul 2026

Shannon

Although our room was very small, it was clean and quiet The bed was comfy and we had the best sleeps. The only negative was the breakfast. We saw the pictures that looked great so added it on for our first morning . We were very disappointed in the lack of offerings at breakfast and that it did not offer what the photos shown An expensive breakfast that we are glad we didn’t have again

Partner

10/10

Exceptional

11 Jul 2026

Emma

helpful staff, clean and quiet, rooms were well air conditioned

Family

10/10

Exceptional

11 Jul 2026

Fred

Excellent location and clean room. A little bit small room size but clean.

Friends

8/10

Excellent

05 Jul 2026

Daniel

The space was compact and clean. Staff attempted to answer my questions, though there were some issues with my reservation.

Self

8/10

Excellent

01 Jul 2026

Rachelle

Good hotel to just rest at night. Rooms not overly big so wouldn't spend any time in them unless to sleep. They were clean and tidy and very central which was great.

Partner

4/10

Poor

30 Jun 2026

Alex

Too small & cramped but clean

Self

10/10

Exceptional

29 Jun 2026

Jack

Very clean, seamless check in and staff were very responsive and helpful

Self

10/10

Exceptional

27 Jun 2026

Julien

Lovely hotel.
Compact rooms but very well designed and very functional.
Great location.
Really friendly staff throughout the stay.
Highly recommended.

Self

4/10

Poor

27 Jun 2026

Alexandra

We stayed on the first floor and the toilets did not flush. We moved rooms 2 times and both rooms the toilets did not flush. The AC was broken in both rooms as well.

Partner

10/10

Exceptional

24 Jun 2026

Lisa

Thank you for accommodating my request to switch from a room on the lowest level to another on the same floor - my sensitivity to damp and mould is significant. Thank you again!

8/10

Excellent

23 Jun 2026

Janet

I needed a room for 1 night in central London that was a reasonable price. I found a room at the Z Hotel that fulfilled that. I knew it wasn't going to have a window and it was going to be small. I was actually very happy with the room. Although small it had everything I needed including better than many hotels tea and coffee. I didn't see much of the rest of the hotel but looked smart.

Self

8/10

Excellent

19 Jun 2026

Karen

Central location was fantastic. Breakfast service was worth the add-on. Happy to have sports TV included to watch the World Cup. Everything you need with nothing extra. Cold fruit-infused water at front desk was a welcome touch. Reported maintenance issue to staff.

Self

6/10

Pleasant

18 Jun 2026

David

The rooms are very small and the bed was difficult to get into as it was tucked between two walls. Description says air-conditioning, but it barely worked. When I tried to address this with hotel staff, they were not helpful or very concerned. Ended up just putting up with a hot room as I did not want to transfer to a new hotel.

Partner

8/10

Excellent

15 Jun 2026

Pam

We chose a queen room with a window, we weren’t prepared for how small it was, but actually it was fine for what we needed, given we were out most of the day, and great value for money

Partner

10/10

Exceptional

15 Jun 2026

Jonathan

Great location for business. Rooms are small but fine for an overnight business stay. Good value for money and highly recommended.

10/10

Exceptional

13 Jun 2026

Jocelyn

Free upgraded me and staff was very helpful

8/10

Excellent

09 Jun 2026

Alice

Compact and practical for solo traveller.

Self

10/10

Exceptional

08 Jun 2026

James

Breakfast was very filling

Partner

6/10

Pleasant

07 Jun 2026

Darren

Smallest room I’ve stayed in, with zero privacy for the bathroom. Would be perfect for the solo traveller as bed was comfortable and the place is very clean & modern.

Partner

10/10

Exceptional

04 Jun 2026

Anthony

very good all round, excelent location, great price. It did everything I needed it to

Self

6/10

Pleasant

03 Jun 2026

Karen

Interesting stay. Told on check in no aircon - thankfully it wasn’t 35 degrees. Bed reasonably comfortable but bathroom sink wouldn’t drain. Given how much I paid was disappointed.

Self

2/10

Poor

02 Jun 2026

Victoria

The hotel staff was incredibly unhelpful. We called before check in and they couldn’t help us at all with our reservation (couldnt locate our reservation, couldn’t help provide information on how to find it) when we got there they temporarily misplaced our bags. The air conditioning was broken and they kept saying it was being fixed but it never was. It was incredibly hot in the room and the room was tiny so there was no airflow. We got no compensation for any of the inconveniences. Overall terrible experience

Partner

10/10

Exceptional

01 Jun 2026

Gordon

It was a nice (small) room. Clean and modern. Charing point/USB & USB C ports. Nice. Would stay again.

Self

2/10

Poor

30 May 2026

Alec

No air con.
Had to go to client diner, no staff available did diner but booked another hotel as needed a good sleep. Rom was like a sauna.

Self

4/10

Poor

28 May 2026

Christopher

Poor air conditioning and deceitful staff about fixing the issue. They try to tell you it will get fixed tomorrow each day you stay hoping you will have to leave before they have to do anything about it.

4/10

Poor

26 May 2026

Huw

Central location and good sized room. But the room lacked so many basics: no cup or mug for drinking, poor lighting, no hanging rail to put clothes on. No table to put things on, or chair to sit on, the bed is very low, so it was difficult to relax without just lying on the bed. Facilities were clean, but the shower lacked any power and the water or other pipes made a lot of creaking noises

Self

2/10

Poor

25 May 2026

Tyler

The ac was inadequate, the toilet was clogged and they didn’t bother to call anyone to fix it. The staff was very unhelpful.

Friends_and_family Friends

6/10

Pleasant

24 May 2026

Bridget

We got the queen bed no window room which had an ac but leaked water so we had to use one of our bath towel to let the water drip on. The room was wayyy smaller than imagined. There was this green light which doesn’t turn off all night!
However, the are is very good quiet and close to a lot of things.

Partner

6/10

Pleasant

24 May 2026

tina

room was smaller than we thought but would stay there again just needed more coffee n milk in the room but the staff were excellent very helpful and attentive this hotel is an ideal location to get to places very clean.

Partner

6/10

Pleasant

23 May 2026

Lara

Cute little room but had a fluorescent green light that was so bright couldn’t turn it off and kept me awake all night - air con is so incredible loud too and no hot water in the shower

Partner

6/10

Pleasant

21 May 2026

Ebony

Had an absolutely amazing stay however the room was just soo hot! Couldn’t figure out how to work air con if it even was air con so I spent the night absolutely sweating but what an amazing room apart form that! Will defo be coming to stay sgain

Self

10/10

Exceptional

18 May 2026

Sarah

Small, but you can see that in the pictures. I stayed by myself - 2 people would be doable, but tight. Clean room, friendly staff. Would stay again with my husband. Excellent location.

Self

2/10

Poor

17 May 2026

Shaneika

Rooms tiny

Self

4/10

Poor

12 May 2026

Paul

The controls for the air conditioning unit were broken, then even though I managed to turn it off it kept making noises intermittently through the night. The toilet cistern dropped constantly.

On the positive side, the location was good.

Self

6/10

Pleasant

09 May 2026

Tiara

Very small room for 2. Bathroom was directly in room could barley open bags. Good location in city just not many amenities or fridge.

6/10

Pleasant

04 May 2026

Ruth

Rooms with double bunk beds aren’t very practical because the screen to the bathroom is almost see through! Blinds didn’t work. Aircon didn’t work.

Friends

10/10

Exceptional

02 May 2026

Cathy

Very friendly staff. Great location

8/10

Excellent

22 Apr 2026

tor

Sound proofed rooms, clean, power shower lovely & hot, cosy and relaxing plus hotel cafe open 24/7

Only downside is someone knocked on my door at 9am to clean when check out is actually 11am!!

Self

10/10

Exceptional

21 Apr 2026

Charlotte

Great location. Perfect for what I needed

Self

6/10

Pleasant

20 Apr 2026

Sinead

The room and hotel overall was very clean and modern , we had a room with no window which was fine but the AC wouldn’t work properly and I went down to reception twice about it and both times were promised someone would go look at it which wasn’t done as the room has no windows and it was so small it got very warm and uncomfortable
The bathroom door didn’t close properly and was extremely see through so there was no privacy when going to the toilet and the television signal was awful
If these few minor things weren’t a thing then I’d love to stay in Z hotel again

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

RANBIR

Clean, effective, sleeping room / pod for the night in the city with very comfortable bed.

Self

10/10

Exceptional

18 Apr 2026

David

Hotel was perfect spot to get around London

10/10

Exceptional

17 Apr 2026

Jordan

Room was clean, bed was comfortable. The café downstairs had great staff and fantastic coffee. Location was absolutely perfect for me (solo business travel—conference and meetings all day).

Self

10/10

Exceptional

15 Apr 2026

Margaret

A small, but very convenient and clean, single room was perfect for my needs. The location is brilliant and the room was very quiet too.

Self

10/10

Exceptional

12 Apr 2026

Katherine Jane

Did not have breakfast but appreciated the tea and coffee in the room.

Self

6/10

Pleasant

09 Apr 2026

Lee

Good location for discovering central London with amenities close by. The family room was really small, so make sure you understand the size when booking. It was fine for a base, but not a room to easily socialize in. Unfortunately the TVs were really glitchy which frustrated the kids. Beds mediocre comfort, but everything was clean and the shower was great.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Ian

To be fair, the place was smelling great. Clean atmosphere, professional staff and tasty meals. Whilst we acknowledge the kitchen was small, i believe a variety of dishes should be added to give more options. Thanks guys... great job.

2/10

Poor

21 Mar 2026

Firas

If you are lookin for a room than you choosing the wrong hotel. This is not a room its a box.
There is no room to move in the room uf you have a suit case.

10/10

Exceptional

21 Mar 2026

Greig

Great location. Clean and friendly

Self

8/10

Excellent

18 Mar 2026

Mary

Rooms very small but clean. Staff friendly and helpful. Own bar/cafe. Fantastic location

6/10

Pleasant

13 Mar 2026

Lorna Marie

Good location. Room small, but comfortable. Room never got serviced.

Self

8/10

Excellent

10 Mar 2026

Nicola

The room was clean, modern and slightly quirky. The staff were helpful and pleasant, and the 24/7 cafe was useful for food when arriving late. Just a couple of niggles, I did have a single room but the only table was very small and the kettle and complimentary tray took up all the space so there was nowhere to work with a small laptop. The other niggle was that althought the room was quiet and you couldn't really hear other people in their rooms, there was some kind of water tank or water system that made a lot of noise on and off all through the night. Not really sure what it was, but it did keep me awake.

Self

2/10

Poor

07 Mar 2026

Leanne

Shocking noises from air conditioning even when switched off, noise from room above and noises from reception from 630am
Complained to reception this morning and was told if i complained last night I'd have been moved, this was after midnight when I got into bed,, I'm disabled lone female and wasn't putting my clothes on to come out at 1am no phone to call reception which I would have and how was I to know about reception noise this morning and totally fobbed off when brought to staff attention this morning which was as soon as I got up and dressed and much before checking out

Self

10/10

Exceptional

28 Feb 2026

Lucy

Perfect for an overnight stay, smart modern rooms compact but with everything you need.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Joachim

Room was small but clean and well presented. The bed was fairly firm but comfortable. And inexplicably, the TV had more channels than any hotel I've stayed in recently.

10/10

Exceptional

23 Feb 2026

William

Solid

Self

10/10

Exceptional

20 Feb 2026

Ben

Lovely hotel, friendly staff and comfy beds. Rooms are as expected and described, small but comfy. Would reccomend.

Family_with_children

10/10

Exceptional

20 Feb 2026

Rebecca

Check in was seamless and staff were very helpful. Room was perfect and extremely clean. Had a wonderful night's sleep in a comfortable bed. I would highly recommend.

2/10

Poor

20 Feb 2026

Emma

The location and staff were great, so I’ve given them a star. The rest was dreadful. We expected the shoebox that we got, but we didn’t expect the window (that cost £25!!) to be so heavily frosted it might as well not be there or for it to be sealed shut. I resent you monetising daylight for so little of it.
The box was roasting hot, the aircon was broken and the windows don’t open, so we left at 7am to get fresh air. I can only imagine the hell of that room in the summer months.
The bathroom wall is also entirely frosted, but not with as much effort as the window. So I got a lovely view of my husband using the toilet.

I feel that I paid £125 to stay in what is basically a prison simulator. But at least I know where the phrase ‘daylight robbery’ comes from now.

8/10

Excellent

18 Feb 2026

Morgan

Staff was very friendly but the rooms were much smaller than we had anticipated. Made for a unique experience and a laugh!

Friends

8/10

Excellent

14 Feb 2026

Ellen

Clean room, friendly staff and good fcilities. The only downside was some noisy pipes

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Mason

Great stay! Great location! It was very convenient to be able to leave our bags early before we checked in and even have we checked out for free! Staff was very friendly! Stayed in the no window room which is pretty small but all the amenities are brand new and honestly perfect for our stay! Will 100% stay again in the future!

8/10

Excellent

03 Feb 2026

Benjamin Thomas

Breakfast and location were fantastic!

Leisure Family

8/10

Excellent

02 Feb 2026

Trisha

The Room was surprisingly smaller than expected for Queen size but nonetheless was beautiful. Although there was small stains around I was happy. The tv would’ve been better if all the channels actually worked haha. The staff were amazing and I got some free wine and cheese which happens every Tues and Sat. The commute to the station was really easy. There a lot of nice cafes around and bus stop right in front of the hotel. My husband and I would stay again.

Leisure Family

4/10

Poor

01 Feb 2026

Sabit özgür

The room is very small, for two people. The toilet is very close to the bed.

Leisure

8/10

Excellent

30 Jan 2026

Matt

Nice quiet room, bit small but that’s expected in central London. The bed unfortunately wasn’t as good, thinner mattress than some other hotel beds.

Self

10/10

Exceptional

27 Jan 2026

Matt

Great location in central London. Rooms are simple and small, but clean. Nice staff. Affordable.

Business Partner

10/10

Exceptional

23 Jan 2026

Michelle

Everything was good

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Kevin

Very clean, professional staff - great value

Leisure Self

10/10

Exceptional

20 Jan 2026

Christine

Great location and fabulous staff

Self

8/10

Excellent

20 Jan 2026

Bhagvir

Nice cosy room but the heating wasnt working, only giving cold air and the control panel wasn’t working, had to keep putting the hair dryer on to keep warm!

Leisure Partner

10/10

Exceptional

18 Jan 2026

Robert

Nice clean room, fabulous shower, lovely staff and good breakfast.

Partner

6/10

Pleasant

17 Jan 2026

Stefanie

The staff are very helpful and the room came fully equipped with proper coffee and a nice big bed. However, I could barely sleep due to loud noises coming from the air conditioner every 15 mins or so. I even tried turning the AC off but the noise continued. The pillows were uncomfortable and linens had yellow stains on them.

Self

4/10

Poor

14 Jan 2026

Martin

Air con/heating was broken so room was freezing. When I reported it I was informed at reception it was affecting the whole hotel so moving rooms wouldn’t help. It hasn’t been fixed since I last stayed there 3 days ago. I ended up sleeping in my clothes.
To add to this, the window in my room was open when I arrived, making the room even colder. I realised after 10mins that the window had been left open by staff as there was an unpleasant smell coming from the drains in the bathroom.
I have stayed 10+ times at this hotel and have been happy with my stay. But these last 2 times the heating and drain issues have been extremely disappointing. The hotel is not currently fit to stay in with no working heating and the hotel should make people aware if the heating issue is still not fixed before they book.

Business

6/10

Pleasant

13 Jan 2026

Kali

Clean room, great staff. Room was smaller than expected and layout was difficult to open big suitcases but overall very good

Leisure Friends

6/10

Pleasant

05 Jan 2026

Martin

Air con was broke in the room and it was very cold. Reported this to reception but was told it was broken in all rooms. I have stayed there before and will stay again but this was a very uncomfortable night in a very cold room

Business

10/10

Exceptional

04 Jan 2026

Mark

Lovely hotel, staff very friendly and helpful, very clean.

8/10

Excellent

31 Dec 2025

Georgina

Easy check in. Great location. Rooms are very very compact, esp for 4, but they did the job

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Kathryn

Good service

8/10

Excellent

27 Dec 2025

Edward

The reception staff were nice and very helpful. I booked in order to attend Christmas services at the Temple Church so my unexpected view of the church from my window (room 221) was a real plus.

The price was reasonable and I realise of course that this is not a luxury place; I understand, too, that they only service the room on alternate days. That's fine - but only once in my five-night stay? I expected better.

The room had everything needed - comfortable bed, excellent bathroom ... but I felt the lay-out could have been better thought through, even though the room is small. Main problem? I read a lot and the lighting just wasn't good for that. Also - no bedside power or USB point.

All that said, it's a very good place to base yourself, with lots of public transport options nearby - and plenty of interesting places to visit (not least the famous and beautiful Temple Church). My room (at the back of the hotel) was very quiet indeed - though I was woken on Christmas morning by the merry shouts of the choristers arriving for their pre-service practice!

The breakfast (extra cost) is OK but not wildly exciting. Slightly cheaper if you book it on arrival at Reception rather than paying in the (small) restaurant/eating area.

In short, it's not perfect, but I would (I shall!) stay here again.

Self

10/10

Exceptional

18 Dec 2025

Laurence

Friendly staff upon arrival, clean room, fully stocked with tea/coffee as well as bathroom products. Nice and air-conditioned with a comfortable bed.

Overall did the job of a single night stay well. Would definitely stay again in the future.

Business_and_leisure Self

10/10

Exceptional

15 Dec 2025

Andrew

Staff were excellent and very kind, very helpful and accommodating. Will come back and recommend while in London

Leisure Self

8/10

Excellent

09 Dec 2025

Kirsty

Staff and location

10/10

Exceptional

29 Nov 2025

Christopher

Room was internal so no windows , but has it was winter didn’t matter . Room was small but did the job , the only issue was an issue with the kettle where the plug was damaged. I did report it but nothing was done, on departure I mentioned this to Philip who can’t be more helpful sorted out breakfast coffee anything I wanted .
Even for this issue I would go back

8/10

Excellent

22 Nov 2025

MR T G

Clean room and bathroom.
Great shower.
Late checkout to 15:00 was ideal
A fairly comfortable bed.
Noisy pipework at night though.

Noisy pipework at night though.

8/10

Excellent

15 Nov 2025

Kahlil

Great room, extremely attentive and helpful staff. There was an issue with my room - basically they didnt have the room I booked and gave me a smaller room. When we discussed reimbursement, I asked if I could just get breakfast comped to make up for the difference and the staff did not provide it officially so every morning I had to explain the situation.

10/10

Exceptional

14 Nov 2025

Aimee

Excellent hotel. Friendly staff. Great location

Business Self

10/10

Exceptional

11 Nov 2025

David

Just what we needed for 1 night and with sky tv in the room bonus !

Business Partner

8/10

Excellent

08 Nov 2025

Edward

It was nice and clean but extremely small!
No room for any luggage!

Business_and_leisure Partner

8/10

Excellent

07 Nov 2025

Spencer

Staff friendly and welcoming, room was just as we had expected compact but had all we needed, was clean and comfortable would have no hesitation in booking again, very convenient location for the Theatres and close to public transport so worked really well for us

Partner

10/10

Exceptional

04 Nov 2025

Luisa

Great room, just small for two people

Leisure Friends

10/10

Exceptional

01 Nov 2025

Vincent

clean room, central london