Name: Citadines Holborn - Covent Garden London
Address: High Holborn, 94-99, London, WC1V 6LF, GB

6/10

Pleasant

25 Jul 2026

Lee

Airport conditioning was minimal and did nit work properly in the room, however when reported to reception a mobile unit was brought up which was noisy but worked ok.

Bed was a little uncomfortable but the room was nice and had all the amenities.

Free coffee downstairs was a nice touch.

10/10

Exceptional

10 Jul 2026

Martha

We liked everything about our stay at Citadines.

Partner

10/10

Exceptional

27 Jun 2026

Jessica

Such a lovely apart-hotel, cosy hotel room (bigger than you’d think!) and on the hottest day of the June 2026 heatwave was incredible with air con in the room!
I’d let the hotel know via the check in link that it was my daughters birthday, and they provided us with macarons and a birthday note to my daughter.
The kitchen was fully stocked for everything we would need, and as I said, during the hottest day, they knocked on our door to offer ice cubes to help cool us down.
Honestly really enjoyed our stay, and would love to return at a later date.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Sonia

We’d booked an apartment for the hottest June day of the year. When we arrived check-in was ok and we were able to access our room quickly. The main issue was the lack of aircon during a heatwave. We had a small baby and an elderly person in our party. We were told that there weren’t any maintenance staff on duty so we’d be given a fan. On the third contact with reception the fan was brought up and it made the night only slightly less miserable. Our apartment was very expensive so I expect fully functioning aircon for that ridiculous amount. The rest of the experience was good, so it was a real shame that it was marred by the lack of air conditioning. The kitchen and shower were great and the breakfast was nice. Staff were pleasant but more should be done to deal with basic issues like ventilation when you’re charging so much.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Sonia

We’d booked an apartment for the hottest June day of the year. When we arrived check-in was ok and we were able to access our room quickly. The main issue was the lack of aircon during a heatwave. We had a small baby and an elderly person in our party. We were told that there weren’t any maintenance staff on duty so we’d be given a fan. On the third contact with reception the fan was brought up and it made the night only slightly less miserable. Our apartment was £480 so I expect fully functioning aircon for that ridiculous amount. The rest of the experience was good, so it was a real shame that it was marred by the lack of air conditioning. The kitchen and shower were great and the breakfast was nice. Staff were pleasant but more should be done to deal with basic issues like ventilation when you’re charging so much.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Alan

Room looked just like in the pics. It is well-appointed. We stayed nine nights. They only clean once--you do have to pay for additional cleaning. But they send up any supplies that you need--fresh towels, tissues, etc. Ours had a kitchenette with small fridge and microwave. Bathroom was nice.Staff was friendly and helpful.

There are two coffee machines that are self-serve on the main floor--they have espresso, hot chocolate, and lattes. The dining area can be used in the evening for relaxing, card-playing, and so on. We didn't try the breakfast.
Location is quite close to the Holborn tube station--very convenient. If you take the Picadilly Line from Heathrow it leaves you so close to the hotel. The only negative about Holborn is that there are 26 steps that must be taken. So luggage must be hauled up or down those steps. Picadilly is also convenient for getting to so many of the tourist sites.
The hotel is an easy walk to Covent Garden. Moreover, there are numerous bus lines just around the corner that can take you to \"the city\"--the Tower of London and the financial district.
The two elevators are unusally small. Both say they can hold 8 people but 4, maybe 5 people is the limit.
Overall, this is a great area to stay for visitors because it is so easy to get just about anywhere. The British Museum is just blocks away, as is Oxford St., one of the main shopping streets. Two supermarkets are within three blocks. We felt safe walking the city. And it's quiet.

10/10

Exceptional

06 Jun 2026

David

Very clean. The Google casting to the TV is a nice touch. If you are planning to cook, the down side is there is no oil or spices, so you end up wasting money on these things. It would be nice if you could use communal supplies for cooking so you don't have to buy so much.
The breakfast is mediocre. I recommend you skip it. I'm vegan and there was only beans available the first day, and mushrooms the next two. Not good.
Otherwise, great stay. Will definitely stay again and bring my own breakfast.

Self

10/10

Exceptional

06 Jun 2026

Bree

The hotel was beautiful, the staff at check in were so lovely and helpful. The doors to get in need the keycard which is a nice touch for the a hotel in such a busy area, the hotel was very warm though the aircon was set at a certain temperature and it wasn’t able to move which isn’t the best when it’s a heatwave! No other faults as the room was perfect, the bed was so comfy and the kitchenette came in handy too. Bathroom could’ve been bigger but for the size of the room overall it was fine.

Partner

10/10

Exceptional

25 May 2026

Paul

Great Place to stay Lovely room with all the facilities you would want first class

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Shay

Had a great time with good location and clean and nice rooms

10/10

Exceptional

10 Apr 2026

Peter

Great

8/10

Excellent

05 Apr 2026

MIchael

Aside from the tub not draining during the shower it was a great room. Really enjoyed having the kitchen in the room.

10/10

Exceptional

30 Mar 2026

Keith

Excellent facilities for short stays in town.

Partner

10/10

Exceptional

24 Mar 2026

Milena

Excellent location, pleasant and comfortable room. I had requested an early check in and was very happy when it was granted.

Friends_and_family Friends

10/10

Exceptional

20 Mar 2026

Leisha

The room was plenty big enough ,modern, kitchen had everything in it and everything was so clean

10/10

Exceptional

13 Mar 2026

Emma

Room was spacious, clean and comfortable. The staff were very friendly and welcoming. The location is perfect for the theaters and Covent Garden.

Family_with_children

10/10

Exceptional

01 Mar 2026

Steve

Staff were extremely helpful. Hotel is clean, modern and well equipped. Would definitely stay there again.

Partner

10/10

Exceptional

22 Feb 2026

Stephen

Lovely hotel

8/10

Excellent

18 Feb 2026

David

Very welcoming, and rooms were of a good standard and size, clean and decor of hotel nice

Partner

4/10

Poor

17 Feb 2026

Jonathan

The rooms are NOT SOUNDPROOF, in fact they are extremely poorly insulated to both noise and the weather, they were very cold and you can hear every footstep of everyone the in hotel because the floors are wooden.

Partner

8/10

Excellent

14 Feb 2026

Wendy

Staff fabulous, great room.

Business_and_leisure Family_with_children

8/10

Excellent

12 Feb 2026

Kristine

The staffs is very helpful 😄❤️

Partner

10/10

Exceptional

10 Feb 2026

Silvia

Clean, spacious room and kitchen with everything you need to make it a home away from home. Absolutely no faults found. Having a coffee machine downstairs was a great touch. Would be handy to have a milk alternative though.

Leisure Family

10/10

Exceptional

07 Feb 2026

Melissa

excellent staff, great room size with apartment style ame

10/10

Exceptional

31 Jan 2026

Kirsty

Fantastic stay! The room was much bigger than expected, had everything we needed for a short stay. Great location and couldn’t fault the staff

Friends_and_family Friends

8/10

Excellent

20 Jan 2026

Eamonn

Room was good, shower unit was damaged by others so I report this to the hotel staff. Hotel staff were very good and the breakfast was very tasty.

Business

6/10

Pleasant

15 Jan 2026

Lynsey

I booked a double room and got a twin room. A/c needs maintenance, error came up and it didn’t work. Bit of a wait for the lifts.

Business

6/10

Pleasant

03 Jan 2026

Christopher

Website indicates 'Keurig coffee facilities available in all rooms the virtual assistant confirms. This is not case, Standard rooms get 2 instant coffee sachets, one tea-bag. Room cleaning once per week, any additional is extra cost. Reported an invasive smell in the room at 2.30pm handed a perfumed spray can at 9.30 pm, maintenance shrugged explaining, 'what do you expect me to do, this is a large hotel, I am on my own.' Breakfast gbp15.00 per person, is overpriced, quickly ran out of milk.
Complimentary coffee in the main lobby was a nice gesture, which, for a numbers of days did not function properly, some hot drinks were not available. Online room pictures are deceiving, ours had no table or chairs for an in-room meal. All in all a very average hotel, in a great location, beware or false advertising.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Scott

Great location. Very helpful staff. Loved the kitchenette in the room. Very comfortable bed, I would definitely stay there again.

6/10

Pleasant

09 Dec 2025

Heather

Location was good but the hotel lacked some basic amenities that could be improved.

8/10

Excellent

09 Dec 2025

Lee

Clean room great location helpfull reception

Business

10/10

Exceptional

06 Dec 2025

Sherryl

Great location, good sized room with kitchenette.

Friends_and_family Family

8/10

Excellent

04 Dec 2025

John

great

8/10

Excellent

02 Dec 2025

Fei

Good location

Business_and_leisure Self

10/10

Exceptional

01 Dec 2025

Neal

Clean room.. good location and very courteous staff

Partner

10/10

Exceptional

30 Nov 2025

mark

great room and washing clothes arrangements

Leisure Family

10/10

Exceptional

05 Nov 2025

Annette Karen

They were still working on renovations when I went but my room was great. This location is very good for catching both buses and the subway. I had an issue with the wifi when I first arrived but they fixed it right away. Plus when I was about to leave early for the airport on the subway the front desk staff were nice enough to stop me and check to see when the station opened. I hadn't known they closed and would have been alone on the street, in the dark, in the early hours of the morning.
Another feature is having the small kitchen to make your own meals and there is a small grocery store very near with manageable sizes and fair prices.

Leisure Self

10/10

Exceptional

22 Oct 2025

Jordan

Lovely room, on of the lifts was being refurbished which meant a few trips up & down before actually getting off on the ground floor, however staff were really friendly and helpful. Super clean everywhere, nice coffee from the machine, and kitchen is equipped with everything you may need, good sized fridge! :)

Leisure Partner

6/10

Pleasant

14 Sep 2025

Elys

This was my second time staying at the hotel.
The decor was updated which is good as it was needed.
However the ventilation system was not working well so a standup fan was brought to our room after we asked twice for a serviceman to fix the AC.
There is not much space to hang clothes when you are 3 in the bedroom - no closet in the bedroom

Kitchenette was well designed and supplied with dishes, platters, pots and pans and utensils.

Leisure Family

10/10

Exceptional

08 Sep 2025

olivia

Super helpful and friendly staff. Location is perfect for visiting pretty much all areas of London, close to transport and major attractions. Will stay again.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Simi

Good location

Leisure

10/10

Exceptional

21 Aug 2025

Kathy

Excellent cleanliness and spacious

The room was very clean. Everything was in great condition and spacious. Excellent. Would highly recommend.

Business

2/10

Poor

07 Aug 2025

Nicole

Don’t stay! Terrible

Awful. Took an hour and a half to check in. Rude staff who have not got a clue what they are doing. Hotel rooms are not clean or cleaned properly.
Terrible service, DO NOT STAY

Friends_and_family Friends

8/10

Excellent

01 Aug 2025

Jakub

Good for short stay very calm and quite big rooms wirh a good price

Business Self

10/10

Exceptional

01 Jul 2025

Jerome

The room was great and had everything we needed. We loved the setup with the kitchenette.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Callie

We booked with Citadines extremely late! However they were very accommodating and all the staff was lovely! The room was wonderful as well, spacious, clean and I liked the style of it- very mid-century modern! We were about to have the free breakfast the next day and it was awesome, all the food was fresh and the dining area was clean as well! Definitely recommend coming here if you are staying in London, it’s near a tube station and there are places that are walkable!

Leisure Friends

10/10

Exceptional

09 Jun 2025

Sharon

Great apartment hotel, refurbished recently, quiet room.

Business

8/10

Excellent

19 Apr 2025

Monezhia

This property was a great place to be for the price. It was a nice walkable distance to major sites and transportation. Only issue was that it resets the password to the room wifi each day.

Leisure Family

6/10

Pleasant

13 Apr 2025

Verna

Guests are unable to adjust the thermostat in the room.

Business Self

10/10

Exceptional

31 Mar 2025

Alain

Excellent location

6/10

Pleasant

14 Mar 2025

Simon

First off the location is amazing, right next to the Holborn metro station, one street away from the John Soane’s museum and a short walk from the British museum. The place is clean and the room were perfect for a family of 4 (kids are 13 & 15).
Now the not so good:
First few days we were freezing in the room and the heating controls in the room were useless so they ended up sending us a plugged heather in the room. A day later we ran out of hot water. They told us to let the water flow for 30 min as if that would help (which it didn’t of course) then after 24 hours with no hot water i got them to switch us to another room.

Leisure Family

8/10

Excellent

03 Mar 2025

ihab

Cleanning service

The hotel is very good, clean,spacious room and perfect location ....It is recommended however they dont have the \"cleaning room\" service unless you book one and pay extra for it which I find weird specially that this was not clear while booking the room on hotels.com. Other than this hiccup the hotel is really very good.

Business

10/10

Exceptional

02 Mar 2025

Hayley

The room and hotel was absolutely spotless and so modern. Really nice stay.

Friends_and_family Friends

8/10

Excellent

23 Feb 2025

Dean

Massive improvements since I stayed two years sgo

Business Family

10/10

Exceptional

26 Jan 2025

Yamei

Overall a great experience.

Business Self

8/10

Excellent

10 Jan 2025

Eugene

Hotel is situated in a good location at Holborn and is about 2 mins walk from the Holborn metro station. There are many shops, marts, gym and eateries around the vicinity. I booked an executive studio room which comes with kitchenette, private bathroom and comfortable bed. Hotel staff were very helpful and approachable. There is a small gym within the hotel at level one. Hotel breakfast is charged at GBP15 per pax.

Business_and_leisure Self

8/10

Excellent

09 Jan 2025

mary

The place was accessible to central London and the subway station. It was a newly renovated property and overall we had a nice stay.

Leisure Family

10/10

Exceptional

02 Jan 2025

Jose

well located, clean, quiet.

Leisure Family

8/10

Excellent

27 Dec 2024

MER

Lovely hotel, but too hot

We love the citadines at Holborn and have stayed there many times. They have recently finished renovating and it looks lovely. Staff were great and the room was great.

Only issue was that they have a centrally controlled heating system (despite having a controller on the wall in the room that does nothing that we could work out. The room was like a furnace, so we had to leave the windows open, which in December was then very cold. I would suggest the hotel changes back to individual room controls.

Partner

10/10

Exceptional

26 Dec 2024

Mary Angela

Good experience

Leisure Friends

8/10

Excellent

23 Dec 2024

Moiz

Beautiful property however the room was very warm

8/10

Excellent

20 Dec 2024

Lesley Anne

Place looks to have been recently done up and rooms are spotless. Room was a bit too warm with a warm duvet and couldn't get room below 19 degrees. Check-in was very slow as they wanted ID and then for cuatomers to sign up to something to check in to the room half an hour early. This was frustrating and a waste of time other than for data harvesting

Business Partner

10/10

Exceptional

15 Dec 2024

Nicola

Great location. It’s in the middle of London and not far from a tube station. But with the great location comes a bit of noise. Not a problem for my family but might be an issue for some.

Leisure

4/10

Poor

07 Dec 2024

Carmine

Not great, keep looking. So many great options in the area.

Leisure Partner

10/10

Exceptional

23 Nov 2024

ezio

used it for years, will keep doing. all of london life is within 30 minutes easy walking

Leisure Partner

10/10

Exceptional

20 Nov 2024

Steve

Great location, facilities and staff

Excellent, comfortable hotel with unique concept of cooking facilities refrigerator etc in the rooms. A cross between an apartment block and a hotel.

8/10

Excellent

09 Nov 2024

Walter

Comfortable room, but attention to detail needed ie replace light bulbs. Renovations around the property was a bit noisy.

Leisure Partner

10/10

Exceptional

04 Nov 2024

Debra

This was our first time staying at a Citadines and I can honestly say how impressed we were with it. From the minute we walked in, the helpfulness of the reception staff, the cleanliness of the rooms and the great bathroom toiletries that are provided. We will certainly look for more Citadines when travelling next.

Leisure Friends

6/10

Pleasant

26 Oct 2024

Martha

Noise audible through the walls. Tub needs grab bars. No double bed available despite reservation. Staff not knowledgable about area amenities.

Business_and_leisure Partner

4/10

Poor

09 Oct 2024

Rose

Property undergoing refurbishment. There was no hot water in the morning for a shower

Business_and_leisure Partner

10/10

Exceptional

28 Sep 2024

Amber

The property is currently under construction despite that there are so many things that I loved about our stay. I would definitely return to this property!

Leisure Family

8/10

Excellent

12 Sep 2024

Patricia

The executive apartment was excellent. Fresh, clean and had everything you needed. Only thing that we felt let it down was the face you had to run the ahower for about 10 mins before hot water came through. First morning, we had cold to lukewarm shower as we werent told of this until we enquired about it. Subsequent showers were better. Location was great. Very central to good amenities and tourist attractions . Would stay there again

Leisure Family

8/10

Excellent

10 Sep 2024

VIKTORIA

Excellent location.
Very nice front desk staff

Friends_and_family Family

4/10

Poor

09 Sep 2024

JASDEEP

It’s under construction. AC did not work. I would not recommend staying there until they get their act together

Leisure Family

10/10

Exceptional

04 Sep 2024

Sarah

Great! It had everything I needed and more, I had an amazing experience staying here.

Leisure Self

8/10

Excellent

04 Sep 2024

Sanchia

Family friendly, very close to public transit, grocery store. Room was very clean. no complaints - would definitely go again.

Leisure Family_with_children

8/10

Excellent

04 Sep 2024

Wildys

The hotel was under construction during our stay, I wish they would have mentioned that in an email. Otherwise apartment suite was great and very modern and clean.

Leisure

10/10

Exceptional

01 Sep 2024

Julia

Nice polite staff. Great location for our visit to the theatre. No complaints

Friends_and_family Family

10/10

Exceptional

28 Aug 2024

Peter

The apartment was freshly refurbished, could have easily been the first to stay in it. Great amenities in the room, decent sized kitchen and accessories, all you needed really. Quiet and 30s walk from Holborn tube station. Plenty of places nearby to eat and shop at (Sainsbury’s local, pizza express literally next door, artisan bakery, Waitrose, pret), and also within walking distance from Euston/Kings Cross if you didn’t want to get the tube. Quick and easy to get into central London on the tube, so perfect if you want to stay slightly further out. All in all, a lovely place that’s still undergoing refurbishment, and would happily stay there again.

Leisure Family_with_children

6/10

Pleasant

12 Aug 2024

Linda

The room was very noisy at night.

2/10

Poor

10 Aug 2024

paul

Poor - avoid

Awful experience the hotel was a building site with dust, paint, workers and tools everywhere. No lifts working, broken air conditioning in room and no breakfast on offer just a poor pack lunch option. Left bags with reception on check out day and come back to find them covered on dust and no toilet to use in reception

Friends_and_family Family

10/10

Exceptional

03 Aug 2024

Alana

Great for everything you need

8/10

Excellent

18 Jul 2024

Jennifer

Great location, good room

8/10

Excellent

23 Jun 2024

mark

Hotel room was excellent / staff at front desk not good / we sat for 2 hours while checking in and girl at front desk when asked said room not ready / finally a supervisor came out and said find them a room immediately / asked question to this girl later on if there was a hop on hop off bus in London and she said “ she did not know “ need to do some front desk training

Leisure Family

10/10

Exceptional

15 Jun 2024

Mary Grace

10 wonderful nights!

Their rooms are newly renovated and the staff were extra friendly and helpful. I love how groceries (sainsbury and waitrose) as well as Holborn station are a few steps away. Will definitely stay with them if I ever visit London again.

Friends_and_family Family

2/10

Poor

16 May 2024

Michelle

酒店的設施不像是酒店而像陳舊的學生宿舍，燈光昏暗、洗澡間的地上很髒，床單很殘破，酒店的工作人員態度散漫，酒店唯一可取之處是WiFi速度不錯，其他的地方需要大大的改善才行。

Leisure Family

10/10

Exceptional

13 May 2024

irene

lovely touches - quality towels ,toiletries,and good shower plus all things needed fridge,hairdryer, and available to make hot drinks

reception staff knowledgeable and friendly

Leisure Friends

4/10

Poor

12 May 2024

andrew

Hotel was ok, but for the price I was expecting better.

Room let down by a broken bed so had to put the mattress on the floor!!

Guess you win some and loose some!!

Leisure Partner

10/10

Exceptional

08 May 2024

ANDREW

An excellent renovation

The renovations recently carried out have resulted in very clean rooms in great tradition. There was the odd teething problem: the chairs originally supplied did not make it comfortable to sit around the table, but this problem was rectified before the end of our stay.

Partner

2/10

Poor

04 May 2024

Jason

Not what I expected

This hotel is in a great location to explore the area. This hotel was old and dirty. The check in staff made us wait 10 min while he was ion the phone. I saw four people in the back room just standing around. He black mailed me to sign up for their loyalty program or I had to wait one hour to get into my room. Not impressed.

Partner

2/10

Poor

02 May 2024

Danielle

The photos displayed was a false representation of what I booked, which was a double and I got two single beds eve though I’d paid in advance and stated on my confirmation double. It was like student accomodation and not at all what I’m use to staying in as a Gold Expedia member!!! At 9.30pm arrival I was devastated and like I say the advert is misleading indeed and I’m an unhappy customer who was not given an alternative room or double bed and will not be staying again!

Business Self

10/10

Exceptional

28 Apr 2024

Dat

Good overall. I would love to come back

8/10

Excellent

22 Apr 2024

Iain

A great night's sleep

This was not the first time we have stayed here and I would return again in the future. The staff were very friendly and helpful when a couple of minor issues arose on the first day. The bed was very comfy and there wasn't any external noise, making it easy to get a great night's sleep. The kitchen had just about everything we needed. It was also nice to be able to have a hot drink and an apple in the lounge. The gym had a very good range of equipment too. The property is starting to show the signs of being well used and it was therefore good to see some refurbishment underway.

Partner

10/10

Exceptional

13 Apr 2024

Kimmy

Will visit again

Leisure Family_with_children

10/10

Exceptional

30 Mar 2024

G P

Great hotel great location

Very pleasant. Staff were all helpful. Great location and our room was very spacious

10/10

Exceptional

16 Feb 2024

Sylvia

Great location and clean!

Great location and comfortable for us with our cat. Plan to return!

Partner

8/10

Excellent

26 Jan 2024

Verified traveler

Unable to warm room above 17C consistently even after calling maintenance

Partner

10/10

Exceptional

22 Jan 2024

Catia

Loved the apartment, Very convenient, excellent location!

Leisure Friends

8/10

Excellent

15 Jan 2024

Verified traveler

Great location, good experience overall.

Great midtown location - perfect for getting east or west with the tube, and just a 5 minute walk to theatres and Covent Garden. Decor is tired, but it's clean and comfortable. Friendly/helpful staff. Definitely the best value for money you'll find in town. Let staff know if you need good network connectivity as the house wifi didn't work in our room.

Friends_and_family Family

10/10

Exceptional

07 Jan 2024

Shamsul

During our recent trip to London with my wife and two adult children, we rented two rooms for 3 days (1/3/24 to 1/6/24). The on-duty front desk people were incredibly helpful and professional. They made our check in and check out process very smooth. I had to call for help with my heating system once and the on duty person responded quickly. In fifteen minutes a tech was at my door and quickly fixed the issues. I was very impressed!

I would certainly stay there in future and recommend to my family and friends. The staff went above and beyond their duty to make our stay a great experience.

S A
Boston, USA.

Leisure Family