Name: Gresham Bloomsbury
Address: Bloomsbury Street, 36, London, WC1B 3OJ, GB

4/10

Poor

19 Jul 2026

Caillean

You get what you’re paying for. Rough amenities and poor quality rooms.

Partner

6/10

Pleasant

15 Jul 2026

Vladimir

No conditioner in room,not possible open room window fully,no kettle or coffee 🍵 cups available.Reception replying was good 👍😊

Self

2/10

Poor

13 Jul 2026

Robin

Over the years I have stayed in many hotels but never one as bad as this. I booked last minute and there was little choice but at £167 for 1 night I expected more than a bare dirty room with zero amenities. No kettle, no wifi, no toiletries apart from some diluted hand wash. The bedding was clean but he room itself was appaling. There was a marble fireplace which would have looked grand at one time but was now covered with ingrained dirt from years of neglect. The walls, doors and 'furniture' were in a similar state. It appeared that not a penny had been spent on maintenance or repairs for many many years. On the website the front of the hotel looked grand and appealing but in reality the outside now looks just like the inside, grimey and neglected. A place to avoid.

Partner

4/10

Poor

12 Jul 2026

Natalie

The cold tap in my room wouldn’t work, when I brought this up, the staff told me to use communal one in bathroom. Chair in room and wall stained. Soap was a half used bottle from previous stay. Toilet wouldn’t flush. No air con, which isn’t a surprise in a UK hotel, but it was 32C and the hotel had no fans. The man in the front desk was nice though.

Self

2/10

Poor

12 Jul 2026

Dan

Poor rooms with bad quality beds, carpet was coming off, water was barely running and not fan in the room. Had low expectations given the price, but I was surprised by the low standards.

Self

4/10

Poor

09 Jul 2026

Caroline

No running cold water from sink tap, sink and shower broken, no soap provided, mould and stains all over the curtains. TV but no control, asked for a control and they said no, the TV is in the rooms but you can't use them. 32° heat and couldn't provide a basic fan.

Family

2/10

Poor

06 Jul 2026

Richard

Filthy Hotel, NO amenities, used toilet paper on bathroom floor, This hotel needs a visit from the health Department and removal from Hotels.com. This may be the worst hotel I have ever stayed in and I am 75. This of course comes at an exorbitant price. DO NOT STAY HERE

Friends_and_family Family

2/10

Poor

05 Jul 2026

Richard

Filthy Hotel, NO amenities, used toilet paper on bathroom floor, This hotel needs a visit from the health Department and removal from Hotels.com. This may be the worst hotel I have ever stayed in and I am 75. This of course comes at an exorbitant price. DO NOT STAY HERE

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Carlton

Pretty tired place needs up grading

2/10

Poor

03 Jul 2026

Jeffrey

First off, the staff that work there are great. They were all very polite and helpful.

The location is also amazing for a tourist holiday. You stay right were the city center offers the best attractions, like the British Museum.

The hotel itself is in terrible condition. Everything everywhere seemed not just dirty, but with caked on grime that had been there for years.

There is no air conditioning at all so the summer is miserable.

My room had a shared bathroom with toilets that did not flush, a shower with a wooden floor and a vibe from a horror movie.

The room I had was only big enough for one person but I was alone so the small size was not a problem. But everything you look at is either a little dirty, a little broken, or both.

It’s actually a nice building if the owner were to close down for a few months, take a renovation loan, modernize everything, they could easily reopen and call it a youth hostel instead of a hotel. They’d make a lot of money.

As it is, in peak tourist season the hotel felt barely occupied. So the terrible conditions and cheapness of the owner is definitely losing them revenue.

Self

2/10

Poor

02 Jul 2026

Maxim

Genuinely gross, toilet unclean and bed sheets dirty, overpriced and would never stay here again.

Self

6/10

Pleasant

28 Jun 2026

Leonard

Staff friendly and courteous. Room clean but in poor condition. Toilet seat way too small for the pedestal (it was fixed - not loose! See photo). Light above bed not working. No fan to cool room. Partially open window not adjustable (extreme hot weather). Bed very uncomfortable. The only power outlet was for the tv, high up on the wall. No outlets at “normal” level. I was present in reception when another guest came down to complain about their accommodation.

Self

2/10

Poor

26 Jun 2026

AHMED

Like nothing
And dislike all
An experience never to be repeat

Self

4/10

Poor

26 Jun 2026

abdirashid

basically employees they’re not trained how to deal people same way luck of timing late checking always excuses internet is poor

Friends

6/10

Pleasant

26 Jun 2026

Catie

The staff at this venue were lovely and the bed was comfortable. However, the shower had no hot water or tepid water, every shower was freezing cold and I had the opposite problem with the tap in my room, there was no cold water only hot. There was a tv in my room but no remote so I wasn’t able to use this and there was no wifi that I could find. The location was excellent and allowed me access to everything I needed access to. Overall, this hotel is great so long as you aren’t spending a lot of time there and don’t mind only having two extremes of water temperature.

Self

4/10

Poor

23 Jun 2026

Hannah

First with the positive, I needed a relatively cheap place just to sleep over after a show and it was easily walkable from the West End. I was expecting basic accommodation but the room that I was allocated was in the basement with a window that could not be opened and no alternative ventilation. I was expecting a shared bathroom but there was no bathroom that I could locate in the basement and I was not prepared to walk upstairs through the reception in my pyjamas, so used what was marked as the staff toilet - which was filthy, with water leaking on the floor. The bedsprings were squeaky but the sheets were clean and I slept surprisingly well, it met my brief for a place to sleep but I don't think I'd take the chance on a non-ventilated room with no bathroom access next time.

2/10

Poor

21 Jun 2026

Meisha

The location is the best part of this hotel.
The sheets were clean.
Everything else was either old/dirty or broken. There was no soap/kettle/shower items etc. The rubbish was not removed from my room during my stay. Ants were in the room. If you are looking for a prime location and willing to deal with the grubby rooms then it will do.

Self

6/10

Pleasant

20 Jun 2026

Anna

My shoes stickers the carpet but the bed seemed clean.

Self

6/10

Pleasant

19 Jun 2026

Charisma

The room is very basic - just a bed, desk, mirror and an en-suit, No kettle etc and no shampoo/conditioner/body wash so bring your own!

The condition of the property inside the room was poor but for the location, its good value for money.

You're paying for the location so if you're just using it as a stop over, I would recommend.

The staff were friendly and they accommodated a request for a downstairs room. The hotel has a main building and then an annex a short walk up the road.

We stayed in the annex - I would suggest bringing earplugs because the walls are thin and you hear the door buzzer/the door opening and closing every time someone enters,
Located on a busy main road - traffic/horns and sirens could be heard throughout the night.

24/7 reception which is good if you need help.

Location is a short walk to Tottenham Court Road - its about a 25 min walk from St.Pan or 5 min cab.

Family

10/10

Exceptional

16 Jun 2026

JING ZHAO

Location is the best!

2/10

Poor

04 Jun 2026

Vadim

Worst hotel room ever. Leakages on the ceiling. One towel. Creaky, uneven bed covered with thin mattress so you can feel metal springs. Dirty window stays open with toilet paper roll holding it. Shared one toilet and 2 showers for like 10 rooms, no shower gel or shampoo. Less light from the lamp in the room than from candle. Big plus - no bedbugs so far!!! Make your experience unforgettable, go for it!

Self

2/10

Poor

04 Jun 2026

Samiyah

The room was disgusting and stunk of urine. The curtain was just a poorly hung sheet across the window. The floor was dirty and the lights didn’t work. Booked an en suite - the shower was approx 1 square foot and was connected to the toilet

4/10

Poor

03 Jun 2026

Elizabeth

No hot or warm watt

Self

6/10

Pleasant

01 Jun 2026

Richard

Trhe Gresham Hotel is a very short walk from the Tube and the train, and the British Museum, which was a plus, and it was the cheapest private room I could find in late May on 2 days notice, which is why I booked it.

The staff are extremely pleasant and friendly.

My room was upstairs (no lift), quiet (faced the back). The mattress was firm, the linens and towels clean, no odor from the pillows. There is no mini-fridge, shared microwave, nor dishes.

The sink in the bedroom was clean. The windows were opened for cooling, there were no screens, but I experienced no bugs.

The rug was heavily stained, but well-vacumned.

There was an empty cocktail can under my bed, when I arrived.

These things did not bother me. The bathrooms did.

The shared bathrooms (2 per floor) contain a shower and a toilet, no sink. The toilets flush inadequately, and the toillet tanks fill so slowly, that every other day I would find 'something' still in the toilet when I came to use it.

The showers did not run out of hot water; the flow from the shower head is low, but adequate.

My primary issue is that bthe athroom floors appear to be linoleum over spongy wood, with grimy and missing caulking at the edges -- it just feels dirty.

As a single traveler, who doesn't have alot of money, there's a reasonable chance I will come back; however I would not book this place for as a couple, unless I was very sure my partner wouldn't get ick-ed out by the bathrooms and rugs.

Self

2/10

Poor

31 May 2026

Maggie

Shocking hotel, room was awful, not been decorated since the 70s, leaks stains all over the ceiling, bathroom i wouldn't wash my dog in it was the worst hotel I've ever booked, didn't stay, booked out 10 mins after booking in, couldn't stay there.

Friends_and_family Family

2/10

Poor

31 May 2026

Heather

Bed was broken. Mattress was filthy.
I left without staying .
Wasted money.

4/10

Poor

24 May 2026

Michael

I'm a believer in you get what you pay for....
As a one night solo traveller the location and cost of my room was excellent.
The hotel itself is not great, tired, musty and lacking in basics.
My bed was like a camp bed. My room faced the main road and due to the heat and no air con I had to leave windows open so the noise outside was relentless.

Self

2/10

Poor

21 May 2026

Matthew

Great location. Prison likely has better conditions and amenities

Family

10/10

Exceptional

20 May 2026

Mick

Does exactly what it says on the tin - it is basic but well located and perfect for short stays where it is best to be in Central London.

8/10

Excellent

17 May 2026

Mohamed Yasser

Very good for the price, it was ok

Self

6/10

Pleasant

17 May 2026

Jacques

Affordable but very very dated. Mattresses warned out. Shower heads all on their own mission. Location is great. Staff friendly

Self

2/10

Poor

10 May 2026

Matt

The hotel is in need of a full refurb, there are damp patches all over the wall, the tv doesn’t work, the lamps don’t work, the carpet is gross and the bathroom is not only the size of an understairs cupboard but it leaks everywhere. The curtain were held on by a thread so most of the light could get past, the room smelt musty and looked like it hadn’t been clean in a long time judging by all the cobwebs. Lastly the beds creaked the whole night and the mattress was really uncomfortable

Friends_and_family Family

2/10

Poor

30 Apr 2026

Barney

The perfect place for the traveler who wants NO amenities, hot water or soap. If you are looking for a cheerless, dingy and stained room without any redeeming qualities, this is your place! Uncomfortable beds, stuffy and plently of street noise rounds out your experience at the Gresham Hotel!

Friends

8/10

Excellent

18 Apr 2026

Joshua

No kettle or tea/coffee in room. 1st floor is very noisy being so close to the street, have to keep curtains closed as double decker buses can see through! Walls are a little thin and could hear the neighbours next door during the night. Everything else was comfy and cozy, perfect for the 2 night stay I had and super close to Tottenham court road and other shopping areas. Would recommend if you need something basic and comfortable but don't expect the ritz!

Self

6/10

Pleasant

13 Apr 2026

Eugene

The staff was nice, great location!! bed was decent, room a bit shabby and too many steps (51!). But I booked it because it was really cheap, and it worked out ok for me.

Self

2/10

Poor

30 Mar 2026

Luca

I had no hot water during my stay and they refused to give me a refund. Also the room was falling apart, old and not looked after and dirty! This place should not be operating.

6/10

Pleasant

23 Mar 2026

William

Room was fine but no WiFi for guests and the showers were cold

2/10

Poor

15 Mar 2026

Mohsen

Location and price are excellent. Staircase is dirty. Building is old. Cracks on the walls everywhere. Needs proper refurbishment. They don't even bother to clean the window. Bed quality is poor. A bit of oil on door hinges is not costly but helps you not to wake up the whole neighborhood by opening the bathroom door. Luckily we arrived late for sleeping only and I couldn't wait to get out earliest in the morning

6/10

Pleasant

12 Mar 2026

Vartan

Great location- British Museum to the left Oxford St to the right. Ok as a bed for the night but hotel probably hasnt had a facelift since 1965. Tv didnt work, turn on taps in the sink and watch water trickle out. Basic is as basic found.

Self

8/10

Excellent

01 Mar 2026

Neide

Good place

6/10

Pleasant

25 Feb 2026

Peter

The mattress were uncomfortable.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Les

The room was clean and comfortably amd in a good area.

Partner

8/10

Excellent

23 Feb 2026

anna

Nice staff, good location.

Self

4/10

Poor

22 Feb 2026

Lee

The room was terrible, water stains on the walls and ceiling, the shower was dirty with what looked like black mould around the shower basin, the curtains were staimed and dirty and it was only held on curtain rail by about 3 hooks. Bed wasnt comfortable you could feel the springs through the mattress.

Partner

4/10

Poor

21 Feb 2026

sophie

I’d stayed in this hotel before & found it ol, hence why I booked again. I’m not sure if management had changed or what but this time was very different. Firstly there was a note on the door to call which needed up being the wrong number. I then had to pay to store my luggage which wasn’t mentioned when booking & wasn’t something I had to do last time. Then my room had a huge crack in the window & the carpet had quite a few stains. I was able to move rooms to the top floor which was ok. Still lots of marks on the walls & the windows are very thin causing a lot of street noise to come through. Also, a group came running up the stairs waking me up at 1am & then continued for a while to run & bang in each others doors. They then were very loud when leaving again at 5am. I know this isn’t the staffs fault but you’d think people might be more respectful during late hours of then night when coming & going. The location is very good though & that was the main reason from my stay.

8/10

Excellent

20 Feb 2026

abin

Pretty decent. Worth the money.

Self

4/10

Poor

17 Feb 2026

Michal

Staff was very friendly and helpful but hotel is dirty , toilets were not flushing, light switch was missing....I know its a cheap hotel and I didn't expect any miracles but I expected atleast a clean room.

Family_with_children

10/10

Exceptional

16 Feb 2026

Timika

Cleen but showers very small

4/10

Poor

05 Feb 2026

Stephen

Arrived at hotel to find it shut with a repossesion notice on the door. Phoned mobile number on the door to be redirected to another hotel. Staff were lovely but clearly struggling with it all. Standard of room was average and shower was so small i couldnt turn round in it. Only saving factor was a very reasonable price for a Lindon hotel.

Self

2/10

Poor

02 Feb 2026

Ezra

I was moved to The Thanet hotel and was told that this was due to renovations. There was no prior communication and the other hotel was disgusting

Self

10/10

Exceptional

01 Feb 2026

Leighton

It’s a cheap room in central London within walking distance to all the landmarks. You pay 4 times the price everywhere else. If it’s somewhere to just sleep you’ve chose the right place x

Partner

6/10

Pleasant

26 Jan 2026

Kenneth

The hotel was closed because no heating

Friends_and_family Family

2/10

Poor

23 Jan 2026

Kathryn

First the hotel was closed. When they finally answered one of the phone calls (forcing me to spend for roaming charges because US phone companies nickel and dime you) they said they moved me to another hotel [so this is a review of THANET HOTEL but I assume it's much the same]. At first he couldn't even tell me the address ('Just put it in google maps') but finally I guess he looked it up and it was a few streets away. When I pay for a central London hotel, I am paying for location. I expect a spartan experience in my price bracket but CLEAN is non-negotiable and this was not clean. Seedy edging onto disrepair -- holes in the tile floors (tile floors! thank goodness it was mostly deserted because every sound reverberated; on my last night it sounded like Godzilla had the room above me). The WiFi -- another essential at this point -- went out and was not restored by the time I left. The staff seemed confused and completely new to the hotel business. Do not recommend.

Business_and_leisure Self

2/10

Poor

15 Jan 2026

laura

The building is unarguably tired and has fallen into a state of disrepair. We stayed in a basement room.
The room was dirty and largely damaged. Holes in the wall, a dented radiator that didn’t heat the room at all, a wardrobe door that was broken in multiple places and had lost the ability to slide close, ceiling panels broken and lifted, and a bathroom with no heating, no hot water and minimal water pressure. I don’t usually mind staying in budget rooms where facilities are lacking but this was an unbearable stay, thankfully for just one night. The lack of a kettle and fridge was subideal. We were provided with a television, but being in a basement room meant that it wasn’t able to pick up any channels, rendering it futile. I would absolutely avoid staying here at all costs.

Leisure Family

10/10

Exceptional

29 Dec 2025

Shaun

Very budget hotel but excellent location and good value for money. Yes hotel is dated and very minimal but it felt pretty clean, friendly staff and had everything we needed. For the price this was very good value. Showers were super basic, mattress very old and dated but overall we had an okay stay.

Friends_and_family Family

2/10

Poor

19 Dec 2025

Randy

Guy with the glasses was rude from the gate.

6/10

Pleasant

18 Dec 2025

Richard

Bed was pretty uncomfortable. Very noisy outside

6/10

Pleasant

17 Dec 2025

Fazlur

Ok staff was good

4/10

Poor

16 Dec 2025

Anne Moth

The mattress was extremely uncomfortable and the duvet was very thin, so it was quite cold.

6/10

Pleasant

09 Dec 2025

Matthew

It’s exactly what you’d expect for the price

Business_and_leisure Self

2/10

Poor

08 Dec 2025

Hannah

Didn't even make it to this hotel. Was told \"issue with room I send you to my better hotel\". I dread to think what this one was like based off the \"better!!\"
Missing carpet, small tv with no remote, 1 out of 3 beds broken, stained bedding, 1 light not working, the list goes on and on....

4/10

Poor

07 Dec 2025

Nathan

Staff were helpful, but room was very basic.

It was too warm, the beds weren't comfy, the TV had neither any input connected nor a remote control, the door instructions said to \"Dial 0 in an emergency\" but there was no phone to do so.

The toilet and shower rooms were separate rooms down the corridor and shared with other rooms. Toilet room didn't have a sink, but room did, so you'd go to the toilet and then come back to your bedroom to wash your hands.

There were only one double plug socket in our triple-bed room, and it was not near any of the beds.

Hotel had WiFi but we were on the top floor and the WiFi didn't reach that far (not that we were given the password for it anyway). My phone got pretty poor reception inside the room, as well, so once inside the room we were kind of out of touch with the world.

One of the panes of glass in the window was cracked.

Think of this as more of a hostel than a hotel, and you might be alright.

Location was decent (5 mins from British Museum). Staff were friendly and helpful (e.g. lent us an umbrella to go wandering). We paid 105 pounds for one night (a Saturday in December 2025) for the basic 'twin' room that was actually a triple room.

Oh, and when we arrived at 3.05pm (check-in time was supposed to be 3pm) the room wasn't ready, so we went away and came back around 4.40pm and the room STILL wasn't ready, leaving us to wait in Reception until it was finally done.

Gets a second star for the location and helpful staff.

Friends_and_family Family

2/10

Poor

07 Dec 2025

Alan

Terrible

Leisure Self

2/10

Poor

03 Dec 2025

Joshua

Cold tap in the bedroom didnt turn on. Shower had no waterflow, wouldnt get hot after 15 minutes of waiting. No wifi in rooms. Outdated. DO NOT STAY HERE

Leisure Partner

4/10

Poor

03 Dec 2025

stean

Room was neglected. Very basic. Sheets were clean and staff on reception pleasant enough but not a good experience.

Leisure

2/10

Poor

03 Dec 2025

Simon

Really tired hotel. No hot water. Booked an en-suite but was given a shared bathroom. Requested a refund of the price difference but no response via Hotels chat facility.

Business

2/10

Poor

02 Dec 2025

Alejandro

The room was not clean. No ammenities at all. Lack if support from staff. Very noisy. I would rather stay at a hostel

Leisure Self

6/10

Pleasant

29 Nov 2025

Susanne

Booked this hotel purely for its central location and for the price I paid I cannot complain. Yes, it's shabby, the decor is dated and the less said about the shared facilities the better. However, staff at reception were friendly, sink in the room and bedlinen was clean. Bring earplugs, there's a generator at the back of the property that runs all night.

Leisure Self

2/10

Poor

29 Nov 2025

Matthew

Room was dirty, bed uncomfortable.

Would have preferred a park b

6/10

Pleasant

28 Nov 2025

Timothy

The window latch was nearly falling off so no security. The main door lock was loose nearly coming off the door. No bath/ shower mat - dangerous. TV remote batteries were dead. The room was small and very basic.

2/10

Poor

27 Nov 2025

Gary

We returned to our room, only to find a flooded bathroom and bedroom. The Hotel failed to offer us an alternative room and refused any compensation.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Timothy

Night staff very helpful, even carried my suitcase to the first floor … I am getting old, he was great

Leisure Self

2/10

Poor

21 Nov 2025

Bitty

Avoid! We stayed for 30 minutes and had to leave due to feeling unsafe in a basement room

Leisure Family

6/10

Pleasant

20 Nov 2025

craig

The room (24) is very basic and run down.
Sheets and towels were clean and fresh which stood out from the rest of the room.
Unfortunately this room is at the top of the steps, so its noisy when people are moving around.
The back of the room, faces the British Museum, whcih is undergoing building works at the moment and they stary at 730am.
This room also has a sink, but no toilet or shower and is very expensive conpared to other rooms in the area with these facilities, so book early and get one of those.

Business Self

2/10

Poor

20 Nov 2025

Simon

Really run down hotel.
Freezing room.
No hot water in the morning for a shower.
Caught my toe on a broken tile in the bathroom.
Could be one of the worst hotels in London

Business

4/10

Poor

16 Nov 2025

JULIE

I’ve seen better hostels at 20$ / night. :/ sorry man… From the moment you step into the lobby, all the way to the bedroom… it smells strongly like some old lady’s damp and musky basement. The shower is barely lukewarm, and the showerhead gives a mere trickle, zero pressure. Same for the tap, lukewarm, just a trickle, into a sink which is completely clogged up. The bed is uncomfortable, you can feel the springs in your back, and it’s squeaks. Pillow is as thin as a pancake. The walls are made of paper. Everything creeks and squeaks. The air is hot and stuffy even if it’s 12°C outside, and the window doesn’t open enough to properly let a breeze in.

Leisure Self

6/10

Pleasant

15 Nov 2025

Paul

room ok

Self

8/10

Excellent

13 Nov 2025

Michael

Good value for money

Leisure Self

4/10

Poor

12 Nov 2025

George

The room was in bad repair with a stained carpet and a broken curtain rail. The TV didn’t work despite asking for a remote control that didn’t materialise. The shared facilities were no better. This was a last minute booking and I wished I hadn’t bothered.

Self

10/10

Exceptional

06 Nov 2025

Daniel

Professional, friendly service.

Leisure Self

4/10

Poor

05 Nov 2025

Nigel

The only thing this hotel has going for it is location, in the middle of Bloomsbury. Inside it is very run down. The bed linen was clean thankfully, but the en-suite was grubby, hardly any water pressure from the taps. The single curtain at the window had a hook either end, and the ceiling and one of the walls had water stains, presumably from a leak above. Sorry Gresham, we won’t be back.

Partner

2/10

Poor

02 Nov 2025

Basil

Fack you for the is room it’s terrible i can’t take my dog in this house.

6/10

Pleasant

02 Nov 2025

Meagan

My husband and I travelled into London to see a show and not wanting to have to rush to get a train home decided to stay for the night.

Normally we book slightly more expensive hotels - in the 140-160 range with breakfast included but for this trip we decided to stay in a slightly less pricey hotel to cut costs.

The Gresham is in a fabulous location - no doubt about that. It’s perfectly situated for The West End and for many of the museums and galleries in central London.

The staff were extremely friendly and helpful. Very warm and welcoming. The room was tired in terms of decor but that didn’t bother us at all - in fact it added a certain charm. It was also very clean.

The real issue for us were the mattresses which, although clean, were in terrible condition. Sagging on one side and every spring could be felt. The other issue was the noise - we were right by the road so there was traffic noise, music from cars ect all night but the first was noise from other guests.

We could hear every footstep above us, doors slamming, and at one point (about 3am) a group of very drunk guests started blaring music and having a sing song. Then at about 4 we heard ‘shenanigans’ thanks to a creaky upstairs bed.

We accept other people’s noises will sometimes be an issue when staying in hotels - however I had such a dreadful night’s sleep I probably won’t stay here again. I think it might be more suitable for a younger crowd who are out enjoying London nightlife.

Partner

4/10

Poor

31 Oct 2025

jonathan

Room 10 not great when entered when first got in room toilet smelt musty from last tenant had very tight bathroom&shower
curtains dirty and off the hooks. Stains on walls and cracks everywhere.
Damp stains and cobwebs near window.could not relocate us to another room and even reception agreed room not great.
Good location just not very clean in room.
Asked for tv Remote on many occasions said they bringing it never did and don’t think tv had aerial anyway. Shame they can’t update room as be very good place to stay otherwise and location

Partner

8/10

Excellent

19 Oct 2025

Paul

Booked for a west end play and to meet family
Good location and made to feel welcome on arrival
Room was clean and would recommend

Leisure Partner

10/10

Exceptional

17 Oct 2025

Laura Daniela

good price for good location and very flexible

Leisure Self

8/10

Excellent

12 Oct 2025

Philip

Location, location, location....!!!

Location, location, location... 5 minutes walk from Piccadilly Circus Tube Station. The staff were very friendly. The decor is tired, but the room/bed were clean and tidy. For the price and location this is a no brainer good place to stay if you are not fussy/ don't need frills... I was solo traveling. Perfect for the theatres....

Self

2/10

Poor

11 Oct 2025

S

Stay away from this place! It’s central and not expensive for London but it’s the worst place I’ve ever seen, to the extent that I had to leave due to the poor condition the room was in, dirty, extremely poorly maintained, paper-thin mattress and a stench of dampness that I thought was potentially dangerous for my health. It just didn’t feel right and I had to leave. My original room was not available because someone had broken the bed’ and they said that the new room in a completely different hotel and building was ‘an upgrade’. Funny if it wasn’t tragic. Hotels com refused to give me a refund even though I checked out within 5 mins. Terrible

Self

2/10

Poor

11 Oct 2025

LM

AVOID AT ALL COSTS

The room bearer no resemblance to the picture on the website, it was a damp basement with furniture on the brink of collapse - like something from a developing country.

It was so terrible we decided not to stay there.

I asked for my money back. Both the hotel and Hotel.com have promised a reply. I have heard from neither in three weeks.

Partner

4/10

Poor

05 Oct 2025

qingfeng

The location is great, but the carpet is very dirty and unappealing. Given the low price, I only expect a clean carpet and bedding—nothing more. Hopeful they would invest some money in carpet cleaning or in new carpet.

2/10

Poor

05 Oct 2025

Peter

Apart from a shower that couldn’t be used as it was scalding whichever way the control was turned and tv remote that didn’t work or the mattress that was so thin you could feel every spring in it; it was great!

Business Self

6/10

Pleasant

02 Oct 2025

Daniel

The property is a bit tired but the price is right!

2/10

Poor

29 Sep 2025

Juan

This was the worst hotel, if you can call it that, by far. There was no lift and very steep stairs to carry luggage. The room was very filthy from the carpet to the walls, there was no working tv, the beds were very uncomfortable just sitting on them. Really disappointed and disgusted. False advertisement as the room looks nothing like the picture on the advertisement. Mom and I stayed for less than 5 minutes and had to book a hotel nearby right away. I would not recommend this place to my worst enemy.

4/10

Poor

27 Sep 2025

Paul

1 power outlet in room by door long way from bed .

8/10

Excellent

27 Sep 2025

Jacob

Very professional spa.

Self

6/10

Pleasant

26 Sep 2025

Richard

O.K. Stay. Bit annoyed I had to wait 30 minutes for the room as not ready at checkin time (3pm). TV / TV remote didnt work. Bit basic but o.k. for 1 night.

Leisure Self

2/10

Poor

24 Sep 2025

Thomas

No wifi, Outdated, dirty

no wifi - disgusting rooms - I checked out the same day and trying to get a refund as booked this for wifi to do work. There is no wifi in the rooms and they had the audacity to say there is wifi only in the hallway... ?

4/10

Poor

14 Sep 2025

Jaime Jose

To be honest, you get what you pay for. This is the cheapest hotel in this area, the are is incredible, so overall good value for money. You get a bed, a toilet, and a towel, do not expect more and you’ll be fine.

Business_and_leisure Self

8/10

Excellent

09 Sep 2025

Keith

This hotel is within walking distance of King's Cross Station (although not perfect if you have a heavy suitcase).

There are places nearby for food including a McDonalds.

There was a wash basin in the room but there looked to be broken glass or something between the edge of the wash basin and the wall which had not been cleared away.

The receptionist was friendly.

Leisure Self

8/10

Excellent

07 Sep 2025

Juan

Convenient place to visit London