Name: Numa London Bloomsbury
Address: Bayley Street, 11-13, London, WC1B 3HD, GB

10/10

Exceptional

20 Jul 2026

Emma

We saw no staff during our stay, the room was spotless. There was some early morning noise from the bakery below, but this would only be audible in a few rooms. The hotel was well placed to see London and was a 15 minute walk from the theatres and nightlife of soho. There are lots of eateries nearby too.

I would highly recommend the hotel.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Noel

This is really an aparthotel, with no reception desk, code access to lobby, lift/floors and rooms.

The rooms are not serviced unless your stay is longer than 1 week.

There was some beat music playing (?next door building/ outlet below the room) early Sat and Sun mornings (ear plugs are provided for those who use them).

There is no hotel restaurant/bar

Friends_and_family Friends

6/10

Pleasant

30 Jun 2026

Adrian

This was a new concept for me. There is no reception and everything is done via an app (check in/out, entering the hotel, room, lift etc). I never saw a staff member in the three nights we were there. One issue was that other than around a dozen lockers, which were always full there was nowhere to leave your luggage, which was a bit of an issue on the first and last day. Hotel was clean (although you don’t get your room cleaned unless you order it via the app) and it’s a good location but I found myself missing the old days: real staff, room service, minibar, etc

Partner

10/10

Exceptional

30 Jun 2026

Michal

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10/10

Exceptional

30 May 2026

Michele

Excellent!!! Highly recommend

Friends

10/10

Exceptional

28 May 2026

Kathryn

Great location and good price

Friends

2/10

Poor

21 May 2026

Soo

Looks nothing like the pictures - very very small. It's an e-hotel which means NO STAFF. If you arrive early, you can out your luggage in a locker but the lockers where full so I had to sit the tiny lobby until 3 pm.

4/10

Poor

14 May 2026

Immanuel

Numa should be your first choice if you are looking for a simple, no fuss, & barebones, hotel experience where location is your top priority.

Keep your expectations tempered as we did not and we ended up quite disappointed when several things in our hotel room were faulty and barely functioning. Other than the inconsistencies in room temperature and fan speed, the creeky floor boards, the lack of sound proofing, a door that won't open and close properly; and the nonfunctioning electronic towel drying rack, our bed along with our pillows were, at the very least, comfortable.

Partner

10/10

Exceptional

08 May 2026

Barbara

Clean, safe and well- located convenient place with coffee and tea, comfortable bed and full bathtub. Had a great stay!

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Brendan

The location is just fantastic - easy to get to from the tube and a great place to base yourself to explore London

The check in process is different as you get emailed a code, however the communication is great.

I needed to store luggage on arrival and the staff were fantastic in assisting me

Lots of good food options in walking distance - nice area

Self

10/10

Exceptional

28 Mar 2026

Alidad

Very nice spot in the city

2/10

Poor

21 Mar 2026

Sophie

The stay went from bad to worse. No workspace in a room that promised to have one, unable to change us into a new room until after the start of the next working day. Incredibly loud in a first floor room. In the second room the air con didn’t work. I left my makeup in the first room and it mysteriously disappeared with no one able to find it- hundreds of pounds of makeup gone.

Partner

10/10

Exceptional

07 Mar 2026

Mark

Staff very helpful.
Great location

10/10

Exceptional

16 Feb 2026

Dennis

I loved the keyless entry. Moriz was extremely helpful.

Leisure Self

10/10

Exceptional

10 Feb 2026

Norma

Hotel is in a great location, room spotless and very comfortable. Staff were really helpful and friendly. Bakery next door perfect for breakfast. Would use again.

10/10

Exceptional

07 Feb 2026

Tara

Room was cute and the bathroom quite spacious. Wonderful area.

8/10

Excellent

06 Feb 2026

Zijiang

Great location, close to everything. Good value.

6/10

Pleasant

12 Jan 2026

Mizuki

There was no staff who could assist us. A lot of people were wondering what to do especially during the check-in time. For me, the luggage room was full and wanted to ask if I can drop it ant the basement, but no one was around. Except that room was so clean and amenities were well equipped - location was also convenient and everything was good.

6/10

Pleasant

06 Jan 2026

Albert

AC didn’t work. Was stuck in heating (which is great in winter, but also would be nice to customize). TV had no signal and shower had no anti slip, which was dangerous.

Overall great stay but those three things were something to consider/address.

Leisure Family

10/10

Exceptional

03 Jan 2026

Matt

Room a little smaller than expected from listing photos, but enough for a weekend stop in London. Hotel overall was clean, trendy & really easy to use. The app booking, check-in/out works great

Partner

8/10

Excellent

02 Jan 2026

Sibel

The room condition was good, well. Te bed was too soft, bed was not comfortable.
There should be camera in the storage room.
Location was perfect, very central but also away from the heavy crowd.
Cleanliness was very good.
Staff was very good.

Self

10/10

Exceptional

29 Dec 2025

Puity

This is the best hotel, very strategic place and in the middle of everything. Very clean hotel. Staff is very helpful

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Jannine

great location if you want to see London Holiday lights all in walking distance.

10/10

Exceptional

16 Dec 2025

D J

Good location excellent electronic system for checkin and using the app to unlock doors is easy Could do with some more power points in the room but otherwise excellent.

6/10

Pleasant

13 Dec 2025

CLAIRE

Great location

Partner

10/10

Exceptional

09 Dec 2025

Tom

Room was clean but no staff were visible.

When we arrived, all of the storage lockers were full except one. We had to store bags at Bounce.

8/10

Excellent

20 Nov 2025

CHEE HOCK

Check in details was sent by email and whatsapp before u check in at 3pm. Pin code also given for u to access Hotel lobby door and room door. Fast, Easy & seamless check in. Check out also done via Whatsapp link.

The hotel location is great, short walk to London SOHO area. Underground train station and bus stop also nearby. No issue to find fast food and restaurants. There are few halal Chinese/ middle east food restaurants.

Hotel room cleaniness is good.

Maybe the hotel is new, Uber driver's mobile phone gps app unable to find hotel location so Uber driver will alight u few units away, based on hotel address.

Will definitely recommend numa bloomsbury hotel to my friends & colleagues.

Self

10/10

Exceptional

13 Nov 2025

Hazel

Room was lovely and clean, check in was self service and easy & it was quiet and peaceful.

Business

10/10

Exceptional

11 Nov 2025

Elena

Great location for a few days stay. Perfect distance to catch the Elizabeth line to go to Heathrow. Gail’s is right next door too.

Business_and_leisure Self

8/10

Excellent

09 Nov 2025

Doug

As someone who travels a lot I have gotten used to having a staff present at a hotel. Although at times live staff are not always helpful at least they are there. Numa has no live staff. You rely on AI generated text messages as your primary way of communicating. I was able to finally get a live staff member on text but it was time consuming. This hotel is all automated. So be ready for that. The room was nice. Bed comfy. No real complaints outside no live people to talk to. I would stay here again now that I know. Plus it’s close and walkable to everything!

Partner

8/10

Excellent

08 Nov 2025

Steven

Great location, no front desk but was organized well. Would stay again.

Partner

8/10

Excellent

26 Oct 2025

Scott

It took us a bit to get used to the \"touch-less\" service (i.e. no front desk), once we got used to it we were fine - and will use a hotel like this one again.

Leisure Family

10/10

Exceptional

18 Oct 2025

Siena

Great location, very close to 2 stations. Clean room with everything you’d need. Great service. Thoroughly enjoyed my stay!

Leisure Self

10/10

Exceptional

18 Oct 2025

connie

In a great area. Lots to do very close by

Self

2/10

Poor

14 Oct 2025

Hatira Ilknur

Stayed 3 nights in 3 different rooms because of the water leaks; poor maintenance of the building.
First room had a leak from the roof, they changed our room. Second room’s bed was soaking wet, had to change our room again (couldn't reach the staff, had to stay awake until 1:30am for the room change). Ruined our night. We literally had pack and unpack everyday. Recommend you not to stay and ruin your trip.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Lloyd

location was perfect for tube and easy walks to destinations

10/10

Exceptional

05 Oct 2025

Michelle

Very close to the tube station, shops and restaurants near by

Leisure Family

8/10

Excellent

02 Oct 2025

Samuel

Yes. No balcony though

Partner

8/10

Excellent

26 Sep 2025

Amanda

Never stayed before at a non staffed hotel but was pleasantly surprised. If there was a problem you could contact by WhatsApp. Rooms were really clean and the hotel was in a good location. Would stay there again.

Friends_and_family Friends

6/10

Pleasant

19 Sep 2025

Thomas

Good hotel in a central area of London with easy access to the Underground station at Tottenham Court Road. The room was spacious and comfortable but was let down by housekeeping. Beds weren't made and towels weren't replaced in the bathroom which for 4* accommodation at this price was disappointing.
Gail's cafe and bakery next door give 30% discount if you're staying at Numa and the breakfast there can be highly recommended.

Partner

10/10

Exceptional

16 Sep 2025

Shelly

A gem of a hotel

I LOVE THIS HOTEL! This was the second part of my stay and it was just as outstanding as my initial visit. I was apprehensive about the no contact check-in, etc, but I was assisted every step of the way. I needed help scanning my passport and the online support was outstanding. And there are actually staff available once you're in the hotel and they're very helpful. My room was on the 4th floor both times and were very comfortable with wonderful amenities. Also, you can't beat the location!! There's gelato, coffee, a pub and a movie theatre right on your doorstep, and Gail's next door to tempt you at breakfast and lunch. There's a bus stop and you're only a few blocks from the Tottenham Court Road tube stop. Waterstone's books and a Muji store just down the way. I had an awesome stay x 2 at Numa London Bloomsbury and I'm already looking forward to my next visit!

Self

8/10

Excellent

16 Sep 2025

Mark

The hotel is well located and convenient to transportation (when it's operating) I had the bad luck to visit during a tube strike, so I ended up relying on buses. Not ideal for getting to all the places I'd planned ro visit. I wish there had been at least one person at check in and check out. I understand the personnel cost savings translate to lower room charges. But this is bit extreme.

Self

8/10

Excellent

09 Sep 2025

Jacqueline

Easy check in and out, lockers for luggage storage

Leisure Partner

8/10

Excellent

08 Sep 2025

Jonathan

The room was not comfortable at all. The odd noises transmitted through the building were disturbing at night.

Leisure

8/10

Excellent

02 Sep 2025

Katherine

Great location, easy access from Heathrow. However my check-in was delayed which was rough after a red-eye flight. There was also a water leak in the hallway after rain. Talking to staff via app was sometime difficult and but most issues got resolved.

Leisure Family

10/10

Exceptional

01 Sep 2025

Igor

Quiet location in the city center, close to major attractions, restaurants and metro stations.

Leisure Partner

6/10

Pleasant

01 Sep 2025

Steve

The property is in an ok location. The room is basic but clean and comfortable. They do provide an essentials closet for towels, toilet paper, etc.
the luggage storage is useful, if there is space. Definitely recommend to travel light.
We had one question and the staff was very friendly and responded quickly.

Leisure Partner

8/10

Excellent

30 Aug 2025

Joshua

Overall a decent stay for the price. A few issues did take away from the overall experience - there is absolutely no sound proofing in the room. If you are a light sleeper or like to sleep in, I’d probably suggest elsewhere. The creaking and banging from the level above was almost unbearable. Our hand towel holder broke and the TV didn’t work, both minor issues. The virtual assistant is useless. Otherwise, bed comfort, location, cleanliness, access to the cafe and umbrellas was excellent.

4/10

Poor

15 Aug 2025

Josh

Data

The hotel itself was perfectly reasonable, if a little dispassionate, which is what you expect from these new type of hotels, I suppose. There is no reception and no amenities, and communication with the hotel is largely carried out online. When I spoke to staff on the phone they were perfectly pleasant and when there was a very minor maintenance issue it was resolved swiftly and the maintenance worker was efficient and very polite.
The room was air-conditioned, clean and reasonably appointed. The location cannot be faulted, just off Tottenham Court Road, a short walk from the tube.
My main issue is that the hotel forced me to upload an image of my passport before check in, with the threat of cancellation, and claimed that I was required by law to do so. There is no such law in the UK which requires hotels to collect passports and they have subsequently admitted this. It feels quite grubby for a company to unnecessarily collect highly persona data and I'm concerned about the extent to which it was safely stored. I certainly would not choose to provide images of my passport to any company given the choice. Let's just hope it was not shared and there were no data leaks!

8/10

Excellent

12 Aug 2025

Mick

Perfect location. Great hotel. Bolt hole for the night. All boxes ticked.

Business

10/10

Exceptional

10 Aug 2025

Zara

This is a great property, 5 minutes walking distance from underground and walking distance to theatres and shopping. Definitely would stay here again. Nice and clean and modern.

Leisure Family

8/10

Excellent

08 Aug 2025

Verified traveler

Good location and comfortable

Convenient location for west end and tube to Heathrow. Room was compact but bed very comfortable and absolutely quiet. Air conditioning was excellent.

Self

10/10

Exceptional

08 Aug 2025

Carol

I was concerned at first when I learned that this is an un-staffed property, but everything went smoothly with check-in, the housekeeping was excellent, the room was fantastic and well appointed, as was the location. I would stay here again.

2/10

Poor

06 Aug 2025

Ryan

SCAM DO NOT BOOK

DO NOT BOOK here. No live support, at check in the scan of my guests passport was not accepted by their bot so no room was provided. There was no live support other than a bot that sent me a bogus link. With a no refund policy Hotels.com support is issuing no refund despite their support team being unable to reach the hotel. I was forced to pay for rooms at a different hotel for the weekend. If I could rate them lower I would. Reported this “hotel” to action fraud UK. This is a scam location that would best be used for nefarious purposes where no one will see you come or go, the code to get in the front door was never provided but we were let in by a guest to attempt to use the website. No security, be warned once you book you are on your own.

Partner

8/10

Excellent

05 Aug 2025

Elizaveta

Really great location for exploring and a lot of dining options! The lockers were the issue as there were not enough of them for everyone who wanted to leave their luggage, especially on the weekend. The customer service was also rather poor after somebody stole our adapter and the property didn’t take any action although they saw on cameras who did it.

Leisure Friends

10/10

Exceptional

25 Jul 2025

Heather

Great hotel with comfortable beds, air conditioning and many other amenities. We will definitely be back!

Leisure Partner

8/10

Excellent

25 Jul 2025

andrew

Comfortable but broken booking confirmation system

The stay itself was fine, single room was small and poorly laid out, but clean and a comfortable bed. The major issue was wi check in. I got an email about obtaining a pin, but the link sent me to a site which refused to acknowledge the itinerary #. I emailed the hotel twice and got NO reply. I eventually had to go back to the original booking email and logon to their site and register there which worked. So.. zero points for communication from these folks.

Self

8/10

Excellent

23 Jul 2025

Gina

Comfy bed, just enough space, easy

Business Self

10/10

Exceptional

20 Jul 2025

Nathalie

Would stay here again!

For the price, this central location was great. A couple of tube stops within 5 minutes walking distance. It was a HOT weekend, so the air con in the room was much appreciated and so was the mini fridge.

Partner

10/10

Exceptional

19 Jul 2025

YINXIAO

Better than expected!

10/10

Exceptional

16 Jul 2025

Rachel

The place was great! We enjoyed our time there

10/10

Exceptional

13 Jul 2025

Elizabeth Gail

Great location right near British Museum, and Tottenham Court Road and Goodge Street stations. Hotel was clean, room small but functional. Staff very responsive via WhatsApp. Unique in that you check yourself in online and enter via pin-code. We had no issues. Very nice bakery next door - get 30% discount as Numa hotel guest.

Leisure Family

10/10

Exceptional

13 Jul 2025

Mia

Nice & cute hotel . Convenient location.

Leisure Self

8/10

Excellent

12 Jul 2025

Thomas

Numa Stay

Nice place but there is no one on site to ask questions to. Bath tub/shower was difficult to step into. No instruction on how to control the shower water and the AC did not adjust when it changed the temperature. The bath tub showed signs of soap scum that is hard to remove but should have been scrubbed clean. The location was great with a comfortable bed, refrigerator, and USB charge ports at bedside.

Partner

8/10

Excellent

10 Jul 2025

Elaine

Small but clean room. Good area for getting about.

8/10

Excellent

06 Jul 2025

Peg

Great location. Large room but small bathroom. Very responsive staff to queries/ issues.
Cafe next door serves good pastries :)

Business Partner

10/10

Exceptional

03 Jul 2025

Debbie

Great but one big complaint

I'm going to start off with my complaint, then go to my compliments.

Complaint --
We had room 202 with a bathtub/shower combo. The bathtub is one of those elevated ones that sit about 4-5 inches above floor height. The floor of the bathtub was very slippery and there was no anti-slip mat/coating. And there was no grab bar or anything to grab onto when exiting the shower/tub except the thin glass plate on the side of the tub used to keep the water from splashing around the room.

Compliments --
The hotel was in a perfect location for us. It's a 5 minute or so walk from the Tottenham Court Underground. It's a short distance from the British Museum. There are cafes and stores within a few minute walk.

The place was extremely clean, the lobby, staircase, and room. Surfaces without dust, nothing on the carpet -- really nice.

The hotel is quiet. It seems all the noise, inside and out ends at about 10:00 pm.

Ammenities -- They have a Nespresso machine in the lobby and rooms with capsules provided. There's a discount for food and coffee purchased at the bakery next door. They have ONSITE, FREE, luggage storage which makes all the difference when you arrive hours before your room is ready or you are leaving hours after checkout.

It was really perfect for us with the one exception of exiting the shower. We will stay here again

Partner

8/10

Excellent

28 Jun 2025

Christopher Robert

Everything was wonderful!

Business_and_leisure Self

8/10

Excellent

25 Jun 2025

Emma

Be good at yoga to get into the shower.

We stayed at the Numa for seven nights in a medium room, which is probably a longer stay for this hotel. I am The pros: The hotel offers room servicing every seven days and we should have organized a special service half way through our stay - the towels and bathroom were pretty grubby by the end.

Partner

8/10

Excellent

11 Jun 2025

Donghwi

Clean, modern convenient location. Completely staff-free, so no access to maintenance or house keeping.

10/10

Exceptional

10 Jun 2025

Peter

Good hotel in a great location.

Leisure Partner

6/10

Pleasant

09 Jun 2025

Anushree

It’s very hard to get help from the staff

10/10

Exceptional

02 Jun 2025

Rachel

perfect set up.

2/10

Poor

31 May 2025

Fabiola Monica

Rooms are waaay smaller than advertised. Also there is no concierge/front desk available.

Business

10/10

Exceptional

31 May 2025

Oran

The awesome location is everything but the convenience of this self service hotel just ads to the package

Partner

10/10

Exceptional

23 May 2025

Sabine

Central, very comfortable, great service

Amazing hotel, close to all tourist places, many amenities - lovely bathroom, comfortable beds. We stayed in room on top floor with access to roof garden. Amazing. Loved our glass of wine in the evening up there. Highly recommend

Friends_and_family Family

10/10

Exceptional

18 May 2025

William

This hotel is just so easy to book, checkin, and enjoy. Its location is pretty perfect for central London, being just minutes away from Oxford St and also the underground.
No reception to hinder you, purely electronic checkin

Bag store in the basement. No food, but next door to Gail’s bakery. Show your reservation and get 30% off your bill.
Highly recommend this hotel

Partner

8/10

Excellent

18 May 2025

Scott

The Numa Bloomsbury was a nice place to stay, good for a solo traveler, a little lacking if you are a business traveler (no desk). Otherwise a good solid, safe place to stay!

Business Self

10/10

Exceptional

13 May 2025

Lisa

Walking distance to the Underground (Tottenham Court Road), Theater district, Chinatown, and much more! Clean, had all the basic amenities you would need. Coffee and pastry shop right next door.

Leisure Family

6/10

Pleasant

08 May 2025

Rosso

If was convenient and safe. The shower was VERY slippery. We never saw any staff

Leisure

8/10

Excellent

29 Apr 2025

Nicole

Great location and fully digitalized.

Great location—just a 5-minute walk to the British Museum and major shopping areas. The room was a bit small but well-equipped.

The hotel is fully digital, with no on-site staff—check-in, customer service, and check-out are all done through a mobile app. It's efficient and modern, though it may not suit guests who are unfamiliar with digital systems.

There’s a busy coffee and sandwich bar right next door, which is super convenient, but my room did smell of bakery and coffee at night and early morning.

Self

10/10

Exceptional

27 Apr 2025

Nicholas

The room was immaculate and fully appointed. Check in was simple - all done remotely. The location - just off Tottenham Court Road and in/next to Bloomsbury - is superb.

Leisure Self

8/10

Excellent

27 Apr 2025

Verified traveler

Too small to enjoy

The room was incredibly tiny, with no front desk or service.

The shower\bathroom was only borderline usable in terms of space.

Business

10/10

Exceptional

25 Apr 2025

Jonathan

Great good value modern hotel in a fabulous location

Leisure Partner

10/10

Exceptional

25 Apr 2025

Ginette

Great location to access shops and central london. Walked to Birmingham palace, Big Ben, SOHO, Piccadilly circuits. Clean, easy check in and delicious coffee shop right beside it

Leisure Partner

10/10

Exceptional

24 Apr 2025

Regan

The only minus was a poor mattress with a sinkhole effect. Overall a great value.

Leisure Self

10/10

Exceptional

08 Apr 2025

Darren

All good

8/10

Excellent

06 Apr 2025

Linda

No proper reception facility, served it’s purpose and was comfortable.

Leisure Self

8/10

Excellent

05 Apr 2025

Oran

Location, location, location

It’s all about the location and convenience.
All central London attractions north of the river are in walking distance.
Very close to northern, central, Piccadilly and Elizabeth underground lines.
Area full of restaurants, supermarkets, parks and attractions

Partner

10/10

Exceptional

04 Apr 2025

Dan

Great time, perfect location.

10/10

Exceptional

28 Mar 2025

Beryl

Great Hotel

Great hotel. No problems at all. Location was ideal for central London attractions

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

Phillip

Great hotel.

Business_and_leisure Self

10/10

Exceptional

20 Mar 2025

John

Super value for money. Great staff, efficient communication, modern room design. Close to many attractions yet my room was quiet and pleasant to be in. Highly recommended.

10/10

Exceptional

14 Mar 2025

Verified traveler

Gem of a hotel next to the West End

Lovely modern rooms with good facilities. Very comfy bed and bedding. Quiet.

Business Self

6/10

Pleasant

09 Mar 2025

Matt

Mid quality hotel flip with no staff and bad smell

Not advertised explicitly enough that this hotel has no staff. No front desk, no anything other than a security guard who had to de facto help check people in because no one was on staff. It’s like an empty digital hotel so good luck if you need anything or have any trouble checking in.

The whole 3rd floor and our room smelled of diapers. Like a damp dank spoiled smell. We had to sleep with the window open. The “eco friendliness” is also a joke, you had to flush the toilet 3-4x to get even liquid to go down.

Overall it’s a mid quality hotel flip with no staff and a bad smell.

Partner

8/10

Excellent

07 Mar 2025

Christopher

Fantastic location. Very nice room. Great balcony view from this top floor room.

Shower had no water pressure and just trickled out which was quite disappointing. Tried reporting it, but it was just an AI answered response which was underwhelming.

Leisure Partner

8/10

Excellent

06 Mar 2025

Amanda

great property

Leisure Self

8/10

Excellent

06 Mar 2025

Verified traveler

in a great location. hotel met our needs. the lack of staff was different, but okay. the elevator was extremely slow so plan accordingly.

8/10

Excellent

26 Feb 2025

Charalambia

Excellent location and rooms were clean and cosy. Very good security to get in to the hotel and great bar next door and bakery ! Would stay again

Business_and_leisure Self

8/10

Excellent

23 Feb 2025

Lesley

The hotel has codes instead of keys. I have not experienced this before but it worked out great. Means you don’t see or talk to anyone. There is no reception. Reminded me of apartments more than a hotel.
The room was clean and spacious for a single. Smelled like putty because of the construction site across the street but no noise thankfully. The ac didn’t go below 16c so had the window open mostly. All in all, I would stay there again and would recommend.