The Academy

United Kingdom , London
LONDON, Gower Street, 21
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100 reviews shown

10/10

Exceptional

11 Jun 2026

Gary

Very nice stay very nice stay very nice stay very nice stay

Friends_and_family Family

2/10

Poor

10 Jun 2026

Julie

They lost my reservation and gave our room away. After spending an hour at the check in desk, I was offered to have my whole stay comped. I got home and saw two charges on my credit card for $300+ and $500+ after staying in a standard room.
I’ve called twice and can’t get a manager to remedy the issue because the front desk clerk says she doesn’t know the manager’s number and not allowed to tell me her name.
Do not stay here!
Three other families had issues with their check in for the one hour I was there.

Family_with_children

8/10

Excellent

10 Jun 2026

JILL

AC didn’t work and we were initially only given one washcloth. We had to work on the AC ourselves with minimal improvement and had to go to the front desk for more washcloths.
Staff and breakfast were great!

Friends

2/10

Poor

10 Jun 2026

Franklin

Absolutely filthy and the staff were lazy and rude.

We stayed at this dump for three nights. The filth began the moment we walked into the lobby to check in, as there was trash in front of the front door that we had to step over,, and overflowing trash can outside the front entrance, and a trail of trash from the front entrance to the check-in desk...and yet more all the way to the elevators.
The worst thing however, was that they never cleaned our room, or changed towels for the entire three day stay...despite us asking multiple times over two days to have the room cleaned. Now if it was just them not making the beds every day...as some hotels do...that's no big deal. But we had two adults and two kids in one room, and one child has special needs (Uses catheters, etc), so our trash cans quickly overflowed and towels needed changed. I asked twice each day (In the morning and at lunchtime) to have our room cleaned...and it never was. There was also no night manager on the premises when I asked to speak to one. When I did finally get to speak to a manager, she was rude and unhelpful, and made no effort to make the situation right.
The facility is very delipidated and our room also had mold, broken hangers, torn and damaged window blinds. The carpeting throughout the hotel is filthy and stained. The pool also had unknown material floating in it. The breakfast is also lousy. Definitely give this place a pass as there are better options available.
.

Family_with_children

4/10

Poor

09 Jun 2026

Christopher

From the first interaction the staff wasn't able to show me where the restrooms were.
The accommodation was billed 3 times, though we were assured this would be fixed immediately - 24 hours later we are still waiting to see the money in our account !

The restaurant could only offer 7 out of about 30 items on the menu!
Apparently they were changing their menu, but in a very unprofessional way !
We chose the hamburger, it took forever to arrive at the table, even though we were the only customers.
The burger was tough and very dry and I had to ASK for some sauce !!
We should have been offered the meal for free !!!

In fact we were overcharged for the evening meal, and reception confirmed that the restsurant always overcharged, and then refunded the overcharge.

Still waiting........

The first thing we heard early this morning was a dog barking and barking and children screaming.

The only positive thing about our stay was that the beds were comfortable !

This was NOT what we were expecting and not of the professional standard we are accustomed to.

Oh, and we are STILL WAITING for the refunds.

Partner

6/10

Pleasant

09 Jun 2026

Marc

Rooms weren’t the cleanest, ran out of towels, hotel staff was nice

Family_with_children

8/10

Excellent

09 Jun 2026

Noelle

Hotel restaurant was mediocre at best. Not with the money. Should have walked down to the nearby restaurants. Staff was lovely just food was not

8/10

Excellent

08 Jun 2026

Ellen

Fantastic location to I-25 and lots of restaurants and shopping! Very convenient!! Nice have breakfast buffet daily!

Partner

8/10

Excellent

08 Jun 2026

Ellen

Great employees and nice buffet breakfast.

Partner

4/10

Poor

08 Jun 2026

Arthur H

Our second night was similar to the first. Nice bed and pleasant very young staff that seemed like they were all brand new at their jobs. The place is kept up poorly and understaffed. Room is outdated with a slight odor, chipped furniture, a loud old air conditioner that didn’t fully cool the room, and one tiny bar of soap. Breakfast includes a set up and tease for an omelet bar that never happens.

There is a pleasant veneer to this hotel that fails to cover up inattentive cleaning and service. It was a disappointing place where the photos and reviews were much better than reality. We wondered if there was a new management that was cutting back on services and staff.

Partner

8/10

Excellent

08 Jun 2026

Elizabeth

The lobby and common areas are much newer than the rooms. The rooms are older and show some wear. Our first room had a loud A/C unit and a very soft bed. We requested a different room for the second night, and we were accommodated with no issue at all. The second room was great. Breakfast buffet is great, as is the staff.

Partner

4/10

Poor

07 Jun 2026

Benny

We have stayed at this Hotel for years, because of the Breakfast, but now if you want a omelette they charge you $6.99 , we do not eat there powdered eggs or fake meat, so if we have to pay for Breakfast we will just stay somewhere else. So Sad.

Partner

6/10

Pleasant

07 Jun 2026

Krista

Sink in bathroom was clogged and never corrected even after several requests. Cold showers

Friends

4/10

Poor

07 Jun 2026

Joan

The hotel staff is outstanding!! The hotel needs a MAJOR renovation! Excellent location. Lots of families, so the free breakfast was great for them.

Partner

8/10

Excellent

07 Jun 2026

Teresa

King room with Mountain View was very nice. Bring your own pillow- pillows not comfy. The air conditioner in our room was not cool, it cycled too often so not comfortable temperature for June sleeping.
We didn’t use the pool, the water was cloudy, but lots of people did use it.
The hallways were hot. But you didn’t stay in hallway too long.
We would stay there again but would ask for someone to take a look at the a/c if we weren’t comfortable.

Partner

8/10

Excellent

07 Jun 2026

Tana Renee

I had a pleasant stay.

Self

4/10

Poor

07 Jun 2026

Arthur H

What is up with the good reviews? We were misled. Our first room had tattered window shades that did not work. Our second room had a poor air conditioner and amps with dead light bulbs. We asked for the room to be cleaned at least 6 times. It never hit cleaned and each request was met with either an apology or a non recognition that we asked. The bartender seemed oblivious to making drinks. The lobby was dirty and the couches in the lobby were stained. The veneer on the furniture in the room was chipped in multiple places. We asked for soap and couldn’t get it. None of this is an exaggeration. The only reason I give this 2 stars rather than 1 is because the very young staff was understaffed and there was a good bed with sheets that were unfortunately too short and came off the bed in the middle of the night. If I had the energy, I would ask for a refund. Yet, I believe I would simply receive the blanks looks we got for making basic requests like for room cleaning and soap. This hotel looks like a relic from the 70’s that’s never been redone and is a few years from going down.

Partner

6/10

Pleasant

06 Jun 2026

Renee

It was a very busy weekend for the hotel, and it showed with overflowing trash cans inside and outside. Our room wasn't vacuumed thoroughly, but the rest of it was clean. The hot food at breakfast was excellent. The only thing missing was some yogurt and fresh fruit other than oranges.

Family

10/10

Exceptional

06 Jun 2026

Carol

Great place! Beautiful! Great breakfast in the morning

4/10

Poor

06 Jun 2026

Lisa

Breakfast good

Family_with_children

8/10

Excellent

06 Jun 2026

Justin

Tub was clogged other than that it was nice

Partner

10/10

Exceptional

05 Jun 2026

Jeremy

Stayed here for two night solo on a country motorcycle wander. Great value for the money. Room was spacious and very clean. Comfy beds, pillows and blankets. Good towels. WiFi was a little slow at the end where I was, but my AT&T 5G was zinging. All of the staff I spoke to were very friendly and helpful, especially the gals at the front desk. I like that it is a hotel and everything is inside once you’re in. Nice indoor pool. Restaurant and a small store. I used their laundry machines and they were spotless clean…I am super about washing clothes. I found a nice place to park my bike out of the wind and sight. Walmart and Whole Foods are easily walkable. 10+ GOOD restaurants in the very close area. This was my second time here and I’d stay here again.

Self

8/10

Excellent

05 Jun 2026

Margaret

Our room was good sized and the bed was comfortable. Convenient location. Staff were friendly. Breakfast was included but was a bit underwhelming. They had an omelet bar, but that was extra. We were there about 20 minutes after the start and several items were mostly empty. They were refilled within 5-10 minutes. Acceptable, but not above average.

Partner

2/10

Poor

05 Jun 2026

Susan

I like the ambience of the lobby, and the pool area.

Self

4/10

Poor

05 Jun 2026

Angelina

Wouldn’t stay here again. The bed was bad, felt the sleep spot that was worn into the bed. The walls are so thin that I could hear conversations in the halls and the room next door. The pool area is indoor, poorly light and dangerously dark in the evening and I couldn’t see the water puddles and almost slipped. The breakfast was ok, the food was empty because there were so many people and it wasn’t kept up on by the staff.
I would sleep in my car first.

Family

10/10

Exceptional

04 Jun 2026

Victoria

The hotel was well maintained

Family_with_children

10/10

Exceptional

04 Jun 2026

Rebecca

3rd time here, still a great stay

8/10

Excellent

04 Jun 2026

Timothy

Room was clean, staff was excellent, elevator wasn't running properly, Breakfast was great.
Outside card readers to let you in the building were damaged & not working correctly.
Close to shops & restaurants.
A very nice place to stay.
I highly recomend

Self

6/10

Pleasant

04 Jun 2026

Brian

My room was pretty dingy as were the hallways

8/10

Excellent

03 Jun 2026

Debra L.

The room was clean and the bed was comfortable. The only thing was the tub doesn’t have anything there to keep you from slipping. Also the restaurant isn’t open it a few days a week now.

Partner

4/10

Poor

03 Jun 2026

Sandra

Leaky sink, heater didn't work, refrigerator made noise all night. Looked dirty.

Family

8/10

Excellent

03 Jun 2026

Vance

4/10

Poor

03 Jun 2026

Christy

For some reason, I thought this hotel would be really nice. Boy, was I ever fooled. It was horrible!

This room was ok except the bathroom had not been properly cleaned. There was poop on the toilet bowl and there was hair in dust bunnies (rabbits!) all along the edges of the bathroom floor. Gross!

The hotel is old and it shows. Everything in the main hotel areas was worn out and filthy.

Additionally, even though we were there 4 nights, our room was not serviced until the last day. Even though I asked multiple times for daily maid service, and was assured it would be done, it was not.

I can’t speak to the breakfast, since I didn’t eat there.

Overall, this was a HUGE disappointment and I would NEVER stay there again, nor would I recommend it.

Family

2/10

Poor

03 Jun 2026

Phung

I stayed here for 4 years and this time the hotel really was showing signs of run down and no one care anymore. Receptionist was rude. Breakfast was the same every day! How disappointing considering the extra pay for breakfast. My sink didn't drain. Floor in dining area was sticky. I won't be back.

Friends_and_family Family

6/10

Pleasant

03 Jun 2026

Lori

We have stayed at the academy hotel many times over the years and it used to be, hands down, the best place to stay in C.S. However, under new ownership, the quality of everything has gone down hill!! If you've stayed here before April 2026 and are planning another trip, lower expectations, because it is nothing like it used to be!

Partner

6/10

Pleasant

02 Jun 2026

Samantha

The stay was okay because the Wi-Fi didn’t work so well. And the next morning they ran out of food, but the overall stay was good, as I had a good night sleep!

Friends_and_family Friends

4/10

Poor

02 Jun 2026

sabrina

The only reason I gave 2 stars is because of the interaction I had with a cook named Esther. During the free breakfast buffet, I wanted to get my son a plate and a young gentleman told me he had to speak with his manager, because he told me that whoever is eating they have to be downstairs. Also, side note you have to check in for the breakfast buffet. I've never been to a hotel that you had to check in for the free breakfast buffet. Esther comes and stated that it was policy that you couldn't eat in your room and that they didn't want bugs. I do want to mention I was asking for a paper plate. I didnt even argue with Esther because she wasn't a manager and it's not worth arguing with a racist. With all this being said, I will NEVER come back to this hotel and she ruined it for me. Everyone else was kind and so helpful and I truly appreciate that. However, one person can ruin it for all. This happened on Monday June 1st around 630AM.

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

David

The property is run down and not as clean as it should be. The atrium with all the live plants is still nice, but the rest of the place needs a major facelift. The best feature of the Academy, its made to order omelette station, now costs an additional $6.99. Someone needs to invest in the place and bring it back to its former standard.

Self

6/10

Pleasant

02 Jun 2026

Matthew

I thought it would have been nicer. Next trip out I will pick another hotel.

Friends

10/10

Exceptional

01 Jun 2026

Kelly

We enjoyed a homelike experience. Staff was incredibly polite, helpful and laid back. It's was memorial Day weekend so it was quite busy. The decor is absolutely amazing; but at the same time the entire pool area courtyard needs a cleaning. The trees real and artificial have collected Alot of dust. It's kind of like a timeless setting from the early 90's. Breakfast was fresh and well delicious!

Partner

10/10

Exceptional

01 Jun 2026

Paula

This is an older hotel but has a lot of character and the breakfast was great !

10/10

Exceptional

01 Jun 2026

Helen

Kids enjoyed

Family_with_children

10/10

Exceptional

01 Jun 2026

Carlos

Great place and great location!!

Family_with_children

4/10

Poor

01 Jun 2026

Kathleen

Arrived for a 4 night stay for a graduation & wedding with family we had 4 different rooms. They advertised the restaurant on property convenience we went with cuz my dad is 91 but restaurant didn't serve dinner they were only open to serve appetizers very inconvenient. Breakfast on the first morning was awful sausage was overcooked, cranberry juice was out. 2nd morning breakfast french toast was great. My daughter's room had a foul smell to it they said no more rooms the first night. Took til the third day to get a different room. All in all it was convenient to the academy where the graduation & wedding took place.

Family_with_children

10/10

Exceptional

01 Jun 2026

Lisa

Great staff! Very accommodating and friendly.

Self

2/10

Poor

01 Jun 2026

Jamie

Shower wasn’t draining, bathroom was very dirty. Coffee maker was terrible, took forever to heat up and pushed out grounds (Keurig). Bulb out in bathroom, hair on bathroom floor. Housekeeping tried to come in our room at 9:30am, checkout is 11am. Walls are very thin, could hear adjacent room occupants talking, coughing, etc.

Partner

10/10

Exceptional

31 May 2026

Braida Reid and lonnie

We definitely go back. And very recommendable.

Partner

2/10

Poor

31 May 2026

Dustin

Booked this hotel thru Expedia. When I got there they were over booked so after I paid I didn’t even have a room. Now jumping thru hoops just trying to get my money back. Apparently it has to be approved by the hotel owner but it’s been over a week and still won’t get back to me

Partner

10/10

Exceptional

31 May 2026

Steven

Great services

Partner

4/10

Poor

31 May 2026

Yancy

The staff was nice. The rest was bad. This place has new owners and they are making huge cuts to a place I have been going to 3-4 times a year for last few years. They no longer have a great breakfast. It’s cold, and you have to wait for them to replace trays. Omelettes are now charged and no longer fresh like before. They stopped dinners in the bar and only serve hamburgers ,nuggets and alcohol. The pool is dirty, can’t see a foot into it and there is never towels. The beautiful plants that brought great atmosphere are dying and no longer being cared for. Leaves are falling off of them everywhere and they are droopy. This was once a great family hotel and now the new owners are making cuts that I feel will eventually have the loyal people look elsewhere. It’s sad to see such a great place on its way to being a motel6

Family_with_children

6/10

Pleasant

31 May 2026

Larry

Internet has always been an issue there for past 5 years and pool was very cloudy and can’t even see the bottom in shallow water.

Friends_and_family Family

4/10

Poor

31 May 2026

Kevin Ross

Room key card was broken for half of our 5 day stay. Had to wait at the front desk to be let in by a staff member each time we left the room. Elevator broken for 2 out of 5 days.

4/10

Poor

30 May 2026

Chris

The only bright spots for this hotel are the location and some of the staff is friendly and helpful. The hotel is very dirty and badly maintained. The breakfast wasnt good and you have to pay extra for an omelet. There are other hotels with great locations that are cleaner and better maintained.

Family

8/10

Excellent

30 May 2026

Robert

Property was clean. Had microwave and mini fridge.

Self

6/10

Pleasant

30 May 2026

Justyn

This could be a nice hotel. We stay once before and it was fine but this time the common area were very dirty, pool area smelled of pee. Breakfast food on the floor in the afternoon left over from lunch. The nice lady checking in was by herself due to being short staffed so it was a long check in time. Some of the
Rooms were really run down. The mattresses were good. It could be a really nice place if cleaned up and properly staffed.

Family_with_children

10/10

Exceptional

30 May 2026

Liana

Very great room great pool we had a lot of fun nice breakfast

10/10

Exceptional

30 May 2026

Sarah

Wonderful!!! Whole staff was awesome and very friendly!!!

Family

6/10

Pleasant

30 May 2026

Allison

The pictures definitely make it look nicer than it is. It was relatively clean, but not well maintained. Breakfast was very good, but a bit of a cluster. Probably wouldn’t stay here again. There are better places out there!

Partner

4/10

Poor

30 May 2026

Edward

If one just finished camping for 2 weeks this would be a slight upgrade.

Partner

10/10

Exceptional

30 May 2026

Leonard

Although it was an older hotel, it seemed to be managed well. Our stay was very pleasant and we would stay there again if ever in the area. Breakfast was fantastic!

Partner

2/10

Poor

30 May 2026

Brenda

Me cancelaron mi reservación fue frustrante

10/10

Exceptional

29 May 2026

Amanda

I enjoyed my stay at the Academy hotel in Colorado springs the staff where amazing. I would stay there again.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Jennifer

Love the activities for the kids

8/10

Excellent

29 May 2026

Luther

Great room

2/10

Poor

29 May 2026

Nancy

We had a horrible experience at this hotel. The entire hotel was filthy - I didn't dare go in the pool which was cloudy and murky. The elevator didn't work so we had to drag our luggage up the stairwell. We were locked out of our room the first night and had to stand in line for 30 min for someone to come and unlock our door. The next 2 days our door didn't lock and we had to leave it open while we left for the day with all of our valuables in it. This is unacceptable! When you pay for a hotel room you expect that it will be locked and secure. There was no management on staff and the staff that was there acted like it was not a big deal. We tried to complain and get compensated for a unacceptable experience and they said we would have to contact Expedia because no one there could do anything for us. I travel all the time and I have never had such a bad experience and poor customer service. Do not stay at this hotel!

Family

8/10

Excellent

29 May 2026

Max

It was a good hotel nothing crazy but nothing bad either.

Partner

2/10

Poor

28 May 2026

Julia

WARNING: Save Your Money — Major Decline in Quality and Safety Concerns

I have stayed at The Academy Hotel in Colorado Springs many times over the years and always had good experiences. This stay on May 23, 2026 was extremely disappointing.

The property was not well maintained. Outside trash cans were overflowing, common areas were dirty, and hallways had stains and trash bags left out. Our room was mostly clean but had sheets with visible holes, which is unacceptable for the price.

The most serious issue was safety. Our room door would not reliably lock due to key card system failures, and other guests had the same issue and were guarding their rooms.

The bar food and service were good, but the breakfast was horrible and a major downgrade from past stays.

The hotel appeared severely understaffed and poorly managed. At checkout I requested to speak with management about the safety issue and asked for a partial refund but never received a follow-up.

1 star only because Carolyn at the front desk stayed professional and handled a very difficult situation well.

Friends_and_family Family

2/10

Poor

28 May 2026

Luke

I would not recommend

Family_with_children

8/10

Excellent

28 May 2026

John

good for an old motel

Self

6/10

Pleasant

28 May 2026

Lauren

Good hotel but lack of helpful, personable staff.

Friends_and_family Family

2/10

Poor

27 May 2026

Enrique

So far my worst experience in a Hotel. From the point that we arrived it was a nightmare to check in the system was down and they didn’t know what to do.. after 3 hrs waiting they finally figured out and started checking in people, the first room they gave me it was already occupied, the second one it was only one bed which I had reserved a 2 bed, after a few tries and ended up just putting us on a run that didn’t look at all at what I had reserved but a 2 bed, I complained to a very rude supervisor about it and he said they were all the same.. also the room wasn’t looking and we felt very unsafe leaving our things at the hotel so we had to take our things every time we go out..also the room was dirty stains on the carpet dirty, dirty bathroom and the tv never got it to work but at this point I was done with them.. every time I asked they just said we will take care of it but they never did.. I wanted to just got out of there but They said that I would lose my money that they were no refunds.. on the day before my check out day they closed the pool because It was very dirty and people kept complaining about it.. at that point I was done and I just checked out.. Please never stayed at this hotel is very poor manage and dirty and the staff is very rude.. it was a nightmare for the room I got I really over paid.

Family_with_children

6/10

Pleasant

27 May 2026

David

We've stayed at The Academy Hotel over a dozen times in the past (usually for two-day visits with family) but this stay was our last. No single event led to this decision. It's just that the hotel desperately needs a major update: carpets are badly worn and appear dirty, the blinds in our room were torn and falling apart, the restaurant was closed by 9:15 for breakfast and wasn't open at all in the early evening - and the ambiance just seems dark and gloomy. The positives were: 1) the front-desk staff were very friendly and check-in was easy, 2) there's plenty of parking and 3) the pool (which we don't use) seems to be popular with kids. We've witnessed a general decline in the overall condition of this property during our most recent visits and have chosen to ignore them; however, it really doesn't feel good to stay at The Academy Hotel any more.

Partner

4/10

Poor

27 May 2026

david

I'll start off by saying how nice and helpful the staff are- i felt sorry for them because i could tell they were embarassed by the state of this property.
The toilet would not flush, the bathtub would not drain. upon arrival the elevators were all out of order (they resumed service the next morning, but then failed again the next day). On the second day the entire hotel card-key system went down, leaving a lobby full of guests that could not check in or enter their rooms for several hours.
I've asked for a full or at least partial refund, but have not heard back from Expedia or the hotel.

Partner

8/10

Excellent

27 May 2026

Jeff

Great property. Tad dated in rooms. Great breakfast

4/10

Poor

26 May 2026

Chrisilda

The property was dirty and old, not like they showed in the pictures. The elevators were broke on the tower never got room service in the four days we were there. They were short on staff.

Partner

4/10

Poor

26 May 2026

Deborah

The elevator was broken 3 of the 4 days we were there. We were on the 4th floor! We were all locked out of our rooms. They were very short staffed.

Partner

4/10

Poor

26 May 2026

Lyn

Liked the plants and the couches in the lobby. The breakfast was good but ran out of several items and the service to replenish was slow. The cleanliness of the hotel was poor . Above and beyond everything else the hotel room doors did not lock and they didn’t do anything for a long time (day). This is completely unacceptable! Wouldn’t recommend or return!

Family

2/10

Poor

26 May 2026

Arlen

This was one of the worst hotel experiences I have ever had. The property is nothing like the photos shown online. The pictures appear heavily edited or staged and do not accurately represent the condition of the hotel.

The hotel has two towers. The two-story tower does not have an elevator at all, and the four-story tower had an elevator that was broken most of the time during our stay. We were placed on the fourth floor, which made this a major inconvenience.

The hotel was dirty throughout our entire stay, and our room was never cleaned once during a five-night visit. The overall condition of the property was very poor. The paint and repairs looked sloppy and unprofessional, as if no real care had been taken in maintaining the building.

There were also serious operational issues. At one point, the entire electronic key card system stopped working, leaving guests locked out of their rooms for hours. We also saw guests arrive only to be told their reservation was not available.

Based on our experience, I would not recommend this hotel to anyone. Be cautious of perfect 10/10 reviews, because they do not match the reality of this property. This hotel was dirty, poorly maintained, unreliable, and completely unacceptable for a multi-night stay.

Friends_and_family Family

4/10

Poor

26 May 2026

Marjorie

I was very disappointed with my stay at the Academy Hotel for a number of reasons. No elevator in the building where my room was!! Isn't this against the disability law??!! We had to lug our luggage up 2 flights of stairs. You advertise a \"complimentary\" breakfast, but to have waffles, it cost $6.99. How is that complimentary??? Also, the utensils were plastic for the \"complimentary\" breakfast. How cheap can you get?? Also, that is such a waste, and bad for the environment! Use real silverware! The room fixtures seemed outdated to me. You need to update the decor. Also, there was a clear sign of a trail of dog urine in the rug outside of my bedroom of this \"pet friendly\" hotel. Another thing was that when we returned to the hotel around 10:00 p.m., our key cards did not work. A custodian or maintenance man who just so happened to be walking by inside saw us. He, too, tried our key cards, and they did not work for him either. He let us in. When we inquired at the front desk about our keycards not working, the woman at the front desk said. \"Oh, that happens all the time. Whomever is programming the key cards, is not programming it for the correct number of nights you are staying at the hotel.\" THIS IS A SAFETY ISSUE !! What if we returned at 2:00 a.m. and our key cards did not work, and there was no maintenance man who was around?? We could have been mugged!! Also, the entrance to the front of the hotel is very bland and dark. Not welcoming at all!

Family

4/10

Poor

26 May 2026

Raymond

I paid for a window view, so I can see the mountains, but it was kind of difficult when the windows were completely dirty. When we try to get something to eat, the chef was not available. Every year this place seems to be disintegrating.but it’s ok. I guess.

Partner

2/10

Poor

25 May 2026

Laura

The elevator doesn’t work at this hotel. We stayed on the 3rd floor. The stairs are just cement stairs so a bit unsafe looking. The main 1st floor guest bathroom all stalls were out of toilet paper and when mentioned they said it’s been out for over a week. The rooms were semi clean, but had a stale smell and were run down. The pool had no lights on. Breakfast was given a paper plate after needing to give name and room number. Breakfast was bland and another customer had asked for a new batch of eggs to be made. Overall stay was so so, but in dire need of a refresher.

Friends

2/10

Poor

25 May 2026

Thomas

The elevator was broke - okay, things happen. After bringing our luggage up four flights of stairs, we got to our hot room. The A/C wasn’t working properly and the toilet was not flushing. We tried several times to call down, but nobody would answer the phone. After an email, they basically said tough. No discounts, no refunds, not even a sorry. We won’t be back.

Partner

4/10

Poor

25 May 2026

Kimberly

It’s unfortunate that the hotel has poor communication. The entire weekend we had to be personally let into our room as the key card system was down. No one communicated this to us, resulting the first time on Saturday being locked out for a long time as we waited for a staff member to help with 2 toddlers and an infant who needed food in the room. Upon checkout no one could offer us any refund discount or give us information to communicate with someone about this.

Pool towels are super small and scratchy. They also run out and will not replace them so I suggest bringing your own.

Also housekeeping was not good. I had to call multiple times for extra towel and our room and trash was not attended to the entire 4 night stay. Other rooms were putting trash in the hallway and we ended up doing the same. It stayed there for quite some time. I do not recommend staying here as a family.

Family_with_children

2/10

Poor

25 May 2026

Hannah

we were put in the wrong room 2 times. elevators were not working while we were there, had to walk up and down 4 flights of steps every time we left or came back. they had a massive issue with key cards, lots of people were locked out of their rooms including us. we were given a master key card to go in our room, but the woman who gave us the master key did not even ask our name or our room number, huge security issue. how many people did they give access to every room in the building? there was no toilet paper or hand soap in the lobby bathroom for 2 days straight which was obviously a problem when i was locked out of my room and had to use the bathroom. more petty, but still a problem, the tv didn’t work in our room. there was a woman in the lobby complaining that she was standing there for 2 hours waiting for help. and another woman said she was given keys to a room to check in, and someone was still staying in that room. property claims they had 10 housekeepers quit and walk out, all in 1 day, but that doesn’t explain or justify all the issues they had. also, how bad of a company do you have to be to have 10 people walk out at once? terrible experience.

4/10

Poor

25 May 2026

John

Not the front desk staff's fault but check in was not available at the designated time. I left to get a bite to eat and run some errands and check in was still not available 3 hours later. I waited for another 40 minutes then left for the concert I was attending because I was already late. After the conclusion of the concert when I got back to the hotel I was finally able to check in.
I was disappointed when I finally was able to check in that there was no acknowledgement or even an explanation for what the problem was or how they intended to compensate me for the situation. I will not be back to this property the next time I attend a concert at Ford Amphitheatre.

Partner

4/10

Poor

25 May 2026

Ashley

I spent a lot of time looking for a place to stay for my husband's and I one year wedding anniversary. The pictures of th hotel looked amazing and it was a plus that they provided breakfast. Upon arrival the staff member checking in seemed like it is was a nuisance. Then was informed we were on the 4th floor, but the elevators were not working. Was told that they would be fixed later in the day. When we got in the room it smelled of cigarettes and wet dog. We plugged in the AC in the room to see if that would help. Fast forward to the next day after going out and exploring coming back to the hotel our room key was not working. We go downstairs to find out that something happened to the system and it had locked everyone out. So for the rest of the time our key card was not working. When we did get a key card we could use we were not able to lock the door from the inside. The staff during this time was not helpful and it seemed like a burden to get help.

The saving grace was that the breakfast was good and the bar in the evening had really good drinks.

Partner

2/10

Poor

25 May 2026

Lisa

The service at the hotel was terrible. It took us over 30 minutes to check in with such a long line. We were given a dingy unpleasant loud room. We couldn't switch because it would have meant waiting another 30-40 minutes to speak with someone. We finally managed to speak to the front desk the next morning and we're assigned a new room but we had to wait for until check in time (so had no room during the day). To re-check in that evening, we had to wait in another long line to pick up the new keys. We got to the room at 5pm and it was not made up. We decided to leave the hotel- the front desk staff said we would not be charged but only gave us a handwritten note. Of course we were never refunded. It was an awful experience. Poor customer service, never given our refund, dingy outdated rooms. Stay away!

6/10

Pleasant

24 May 2026

Denise

Computers went down whilst we were there. People could not check in and we were locked out of our room. Very unfortunate.

They seemed very short staffed. No new towels or anything for our room. Never even came by. 5 days.

Breakfast was so so. Could have been hotter. Terri was great in the breakfast area. They ran out of food a few days. Poor management?

Wanted to utilize the restaurant but they were out of almost everything and it was early Friday night. Again, poor management on a holiday weekend and a packed hotel.

Hotel has promise as the atrium is really cute and in a great location. Hope they get it together.

Partner

10/10

Exceptional

24 May 2026

Michael

Staff were very welcoming, friendly and helpful. The breakfast bar has a great selection for everyone.

Partner

10/10

Exceptional

24 May 2026

Maureen

Awesome hotel. Will definitely stay here again!

6/10

Pleasant

24 May 2026

Nancy

Upon arrival the room and property looked nice. The room was fine except the knob was missing on the bathroom exhaust fan and I asked for that to be fixed. I was told several times they would take care of it but they never did. The room wasn't cleaned the entire time we stayed so we ran out of towels. They were unable to clean it late in the afternoon because the staff had left.

I think the problems might get straightened out once they get enough staff but they told me the general manager was cleaning rooms since they were understaffed. The front desk also informed me that the exhaust fans no longer work in rooms but that the maintenance staff was so new they didn't know that.

If customers are told what to expect they feel better and we were not. Maintenance promised to look at the exhaust several times but didn't. I didn't get a call back from the manager as I requested. But it wasn't a bad room or property and the front desk is trying their best.

Pet

2/10

Poor

23 May 2026

Jeff

There was no rooms available. Booked with Expedia and got to the hotel and there was no rooms available.

2/10

Poor

23 May 2026

Dustin

The A/C and the elevator were not working and we were assigned a room at the 4th floor. Our car got vandalized and the cameras are not working. The bartender forgot our orders.

Family

4/10

Poor

23 May 2026

Carol

I was surprised by this property after reading that it had great reviews. I arrived to find that the carpets were very dirty, there are no elevators to assist people who cannot use stairs, the breakfast ends earlier than most hotels, and while the site says they offer a shuttle to the Colorado Springs hotel, they do not. The room was very dated, which made the bathroom seem unclean. The coffee maker was placed in an area where no plug was available. The lobby of the hotel looks kind of lodge-cool, but other than that, I found no value or attraction to staying at this location again.

Self

10/10

Exceptional

23 May 2026

Nicholas

N/A

Friends

6/10

Pleasant

22 May 2026

Demetries

it’s a good hotel for the price, the rooms are a bit outdated but overall the stay was good.

Family_with_children

10/10

Exceptional

22 May 2026

Brenna

Staff was very kind and willing to help. It was a very beautiful property, would stay here again.

Friends

2/10

Poor

22 May 2026

Katrina

I had an absolutely horrible experience at this hotel. My Son and I left for the afternoon to go to My Son’s graduation when we returned in the evening the room had not been cleaned, but the beds were stripped with all the bedding in the corner.. I called and asked about it. They did send somebody up to make the beds for us, but then I found that my curling iron was missing and My Son’s backpack was missing.. It took me over two hours to get the manager to help me with it. The items were never returned.. The manager told me that she was going to write me a check to reimburse me for the items stolen, and that the housekeeper would be fired.. however I have not received any response back from them. I was still charge the full amount for the room and I have not been reimbursed..

Friends_and_family Family

2/10

Poor

22 May 2026

Leslie or Chad

This was the worst property I’ve ever stayed at. Staff was rude and the hotel was so dirty and disgusting. The hallways had trash the whole time of our stay and never cleaned. Also multiple dirty crusty spots in hallways. The pool was never open always staying under maintenance. The breakfast was gone within first hour and never replenish even though it was supposed to be “available” for multipe hours. Had fraudulent charge in my card from hotel and they refused to tell me why a on top of the $100 dollar deposit which they still have not returned. Management was rude and unwilling to help. They also blamed the issue on the “new owners” and would not take responsibility. I had to buy my own cleaning supplies to clean out bathroom and the rag I used was covered win black and brown when done. There was also so much hair in shower drain the tub would barely drain. Had no other choice to stay as we already pre-paid thinking it would be a good hotel. I wish I could get full refund as the was a total waste of money and was traumatizing experience for me and my entire family (including my two children)

Family_with_children

4/10

Poor

22 May 2026

Tiffni

This hotel is way past the need for a remodel. Upon check-in, I was booked into a room and told where it’s location is.. The hotel is laid out very strangely, so I found the room, proceeded to try to unlock the door. After several attempts, a man opened the door. It was already occupied. So I went back to the check-in encounter where I had to wait for about 15 minutes. I explained that room was already taken, and so she gave me another room. Through the maze of rooms again, I found my new room. The key activated the unlocking of the door, but the top lock was locked from the inside. So back to the front counter again, waiting another 15 to 20 Minutes, and finally got another room. It was over an hour just to get my room. Rooms are very outdated, not taken care of, and musty smelling. They offer a free breakfast, which was terrible. Very little out to choose from, and if you wanted an omelette, you needed to buy a seven dollar ticket from the counter. We were supposed to get a $10 food and beverage credit and were never given that. When I asked about it, they had no idea what I was talking about. I definitely do not recommend this this hotel.

Friends_and_family Friends