Regency House

United Kingdom , London
LONDON, 71 Gower Street
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100 reviews shown

8/10

Excellent

04 Mar 2026

Faidra

Business

8/10

Excellent

23 Feb 2026

Andrew

Friendly and polite staff, nice hotel in a good location, lovely room, good breakfast

Partner

10/10

Exceptional

19 Feb 2026

Josie

Fantastic room, lovely amount of freebies. Really pleased with our stay.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Amanda

Loved this private hotel in a great neighborhood in London. Much to do closeby, front desk staff was amazing, and the hot breakfast each morning was a great way to start the day. I would stay again in a heartbeat. Very quiet at night as well.

Leisure Family

10/10

Exceptional

05 Feb 2026

Juliet

The room was amazing. The staff very nice

8/10

Excellent

25 Jan 2026

Siobhan

Clean room and friendly staff

8/10

Excellent

18 Jan 2026

Catherine

Great location with easy access to lots of areas using Euston Street or Warren Street tube stations. Room was perfect for our overnight stay and the breakfast was lovely

Leisure Partner

10/10

Exceptional

07 Jan 2026

Emma

Nice hotel in a good location. Easy to access and good breakfasts to start the day.

Leisure Family

8/10

Excellent

01 Jan 2026

Amanda

Good breakfast, easy to use keypad to enter building and room. Was great having a tiny fridge and microwave in the room.

Leisure Partner

6/10

Pleasant

30 Dec 2025

Kenneth

Essentially, this is hotel is run on the cheap. Reception was only available between 8:00 am and (technically) 7:00 pm, but both times are apparently only suggestions. Keyless entry is fine, but we were given the wrong code for our room, so after walking back from the British Museum in the rain, we had to wait on the stairs as a new code was generated remotely over a a difficult-to-understand intercom. The room had torn and stained wallpaper, and the carpet was not clean. I was disappointed, as from the online presence, I believed that I was booking a much nicer hotel than it turned out to be.

Leisure Partner

2/10

Poor

26 Dec 2025

Jessica

Arrived at 11:30pm and attempted to get o to the hotel with the code sent to me. Something was wrong with the keypad a the code would not work - keypad would blink furiously for several seconds and then not work at all. Rang the doorbell and no one answered. Called the telephone number listed on the Hotels.com website for the Regency hotel repeatedly and nobody answered. After spending 20 minutes, trying to get into the front door, calling, and ringing the doorbell with no response, I had to walk to the sister hotel 10 minutes down the road so that I could speak to a live person. I showed him a video of the keypad not working and he reset the codes so that they would finally work when we walked back to the hotel. The whole ordeal took 45 minutes and I finally got into my hotel room after midnight. Since I’m checking out first thing tomorrow morning, this is particularly aggravating. Not a good first impression.

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Christine

The staff was great and very accommodating, room was clean and location was perfect, we were able to walk everywhere we wanted to visit.

Partner

10/10

Exceptional

04 Dec 2025

Julie

The staff were lovely and the location is excellent. Several train and bus lines are within a 10 minute walk and it is very close to the British Museum.

Leisure Family

8/10

Excellent

01 Dec 2025

Martha

Regency House is our \"go to\" whenever in London. It's a simple hotel that has nice rooms, and a fabulous full cooked breakfast included in the price. The area is quiet and safe, and the prices are very low for London-Bloomsbury. You can walk to Covent Garden in 15 minutes, and the theatres are just a few minutes more. We have been staying here for over 20 years and have never had a complaint.The rooms are clean, though small. But we don'r come to London to stay in the room!

Leisure Partner

2/10

Poor

30 Nov 2025

Maryanne

Do NOT stay at this filthy hotel.Reception was rude, miserable, screamed at me & swore at me in her language. .I happen to speak this language also. Confrontational, hostile. Room they showed me smelled of vomit & urine. I decided not to stay & requested a refund. I DID NOT CHECK IN.
When I requested a refund, reception berated me & laughed in my face.
IS THIS A HOTEL THAT Expedia should be endorsing? We think not.
I called the police fearing for my personal safety.They took a report outdoors,after I had relocated to a safe hotel.
Have spoken to Expedia & they are pursuing this dump of a hotel for a full refund of $1,490.00. The hotel LIED to Expedia personnel & said that I had checked in.TO REPEAT,I DID NOT CHECK IN.

We operate 12 highly successful businesses in Canada. Our employees treat ALL CUSTOMERS with respect.
REGENCY HOTEL reception does NOT treat customers with respect. The employee is not an ambassador for the hotel.
We have travelled 15 times with Expedia.
ALL experiences have been wonderful..
BUT not this one.
We have also recommended Expedia to colleagues & family.
Was in London to attend a Judges' Conference.
DO NOT PATRONIZE THIS HOTEL.
JUDGE M.

Business_and_leisure Self

10/10

Exceptional

26 Nov 2025

george

Great room Really good to have the use of a fridge. Excellent breakfast.

Self

10/10

Exceptional

24 Nov 2025

Passant

Every thing was amazing

Leisure Family_with_children

10/10

Exceptional

19 Nov 2025

Deborah

Clean room , great facilities , refreshments etc. No staff contact except at breakfast but excellent breakfast . Keyless system and sent codes before arrival . Excellent system.

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Linda

Great location for a short break in London, particularly for the West End

Friends_and_family Family

6/10

Pleasant

18 Nov 2025

Kendra

Check in was horrible. Even though front desk was supposed to be

6/10

Pleasant

15 Nov 2025

Bonnie

I was very disappointed in the room. It was very small and not at ground level as requested. I have mobility issues and access to room was difficult. A picture showed outside sitting area. It was inaccessible most of the time and in disrepair
Breakfast was good and kitchen staff was very kind.

8/10

Excellent

14 Nov 2025

natasha

Perfect for our trip as everything was within a 20 min walk of this location. Euston Station/Garrick Theatre. Room and ensuite were adequate with everything we needed and all very clean. Breakfast was a bonus and very enjoyable.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Zoe

I had a very clean and comfortable room with a beautiful view of the garden. The breakfast was cozy and delicious each day, with really lovely and hardworking women ensuring I had everything I needed. It is centrally located on a safe and charming street with Fitzrovia/Bloomsbury.

Self

8/10

Excellent

03 Nov 2025

Bella Luchie

Room is clean. Beds are comfortable.
Staff in the dining room are nice.

Friends_and_family Friends

2/10

Poor

30 Oct 2025

Jennifer

The pictures do not accurately represent this hotel at all. They make it look like an acceptable place which it was not! The courtyard area is behind a locked door. There is no attendant at a desk and that room was locked. The eating area is very small and you have to either show up before 7:30 when it opens or wait in line for your breakfast. The basement room where we stayed was awful and should be discounted to half of what others are paying in building. The bed was lumpy and the room itself was cramped. We ended up leaving after the one night even though I had already paid for another night. The breakfast was fine, but the workers were not friendly. Outside our room was bags of laundry and vacuum cleaners and random shoes. It was the worst place I’ve ever stayed. I wish I could get a refund.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Mark

Well positioned hotel for my needs.

Business Self

10/10

Exceptional

24 Oct 2025

Paul

We have stayed here a few times, the room is great, the staff are friendly and the location is perfect for Euston and the shows, highly recommend, we will be staying here again 👍

Leisure Family

8/10

Excellent

24 Oct 2025

Jamie

The room was a little small, but serviceable for what I needed. I noticed that the back garden needed some repairs. Breakfast was good but may have been improved with more variety

Business_and_leisure Self

8/10

Excellent

19 Oct 2025

Janet Dare

If you're looking for a convenient hotel, easy access, close to everything, and a free breakfast, this place is great! Yes, it was small, and yes, for me, the mattress could have been upgraded (im old, lol), but i didnt expect the Ritz or anything. This was affordable and overall very pleasant. I heard no noise at night, they had coffee and tea (and biscoff) in the room, and it suited my needs, personally. Overall, it was a great stay if you're on a budget.

Leisure Self

6/10

Pleasant

18 Oct 2025

Stephen

Good for an inexpensive short stay. The single room was small, but that's fine. It was a little worn but clean and comfortable, and quiet. The breakfast was good, and the breakfast staff were friendly and helpful. Very good value for money.

Business Self

8/10

Excellent

09 Oct 2025

Lynn

It was clean, very central and had everything you might need. The staff was responsive. The room & patio were much smaller than I had thought.

Leisure Partner

6/10

Pleasant

07 Oct 2025

Steven

Conveniently located for the university and British Museum, but single room is very small and cramped.

Self

10/10

Exceptional

07 Oct 2025

FRANCES

Loved it Felt safe being that I was on my own

Leisure

8/10

Excellent

05 Oct 2025

Alana

Affordable for the area

I was in a tiny room but it was affordable for the area.

Self

10/10

Exceptional

04 Oct 2025

Diego

Great place

10/10

Exceptional

02 Oct 2025

JAMES

I stayed here a few times 20 years ago!
Still has the same charm but there have been improvments!
Lovely room! Bright! spacious! cosy! clean!
NO COMPLAINTS WHATSOEVER!
Jolly staff!
Well done! Will return!

8/10

Excellent

01 Oct 2025

Trevor

The Hotel was overall very good, Cleanliness and Service was excellent, breakfast was first class, it is an older building therefore some of the decor and structure was dated, but for us it did not detract from our stay. Booking was easy and cost was reasonable.

Partner

10/10

Exceptional

01 Oct 2025

Maureen

Lovely overnight stay. great breakfast & friendly staff. A bit of TLC needed but very clean with modern bathroom.

Partner

8/10

Excellent

30 Sep 2025

Susan

Room was very clean and tidy and breakfast was excellent. The only drawback was a dodgy kettle switch and the bathroom door hinges were very loose.

Leisure Self

10/10

Exceptional

29 Sep 2025

Anita

Room was very nice and we slept well. Breakfast was very good. I would happily stay again.

Partner

6/10

Pleasant

27 Sep 2025

Aubree

The house, staff, and area were great! But the bed was super uncomfortable and room very cramped. There is a metal door stop in the middle of the room and I tripped and stubbed my toes multiple times. It should be covered or tv moved something! The breakfast in the morning was delicious and we had good service. Just a few things that could be improved.

Leisure Partner

8/10

Excellent

21 Sep 2025

Helena

Well positioned, quiet street. Easy to access from the Tube and just a short walk back from the theatre. Slightly dated inside but perfectly comfortable and clean.

Friends_and_family Family

6/10

Pleasant

20 Sep 2025

David

Telling it like it is!

Arrived just after 2:15 and the room was not ready. No where to wait so had to go off for coffee. Staff were very polite, nice and V hard working. Room was at the top of the building. Room was reasonable size but the bathroom very small but this is the nature of an old building conversion. Breakfast was great, good thick bacon, nice cook on the eggs. Dining room is not big, tables small and people have to wait at times. But, for the price this was very good value and well located for access to the city. We would stay again.

Partner

4/10

Poor

10 Sep 2025

Steven

Room was small, light above bathroom mirror didn't work, couldn't cook soft eggs.staff was friendly and helpful

Self

10/10

Exceptional

04 Sep 2025

Hualing

Very close to the British Museum,lovely stuff ,quiet street .but The toilet sink seems to be clogged,It's very slow.

Leisure Family_with_children

6/10

Pleasant

02 Sep 2025

David

Room was very small, but did the job. Included breakfast was very good and makes a big difference as eating out in London is very expensive! Outdoor area was pleasant, but could definitely use a bit of a fix up.

Leisure Family

6/10

Pleasant

01 Sep 2025

Lisa

This hotel is about 15 minutes flat walk from The Palace Theatre, Soho. We stayed for one night after seeing Harry Potter and the Cursed Child. Check-in was staffed by a friendly chap, and we were able to leave our case as we arrived early but wanted to get some lunch before part 1 started at 2pm.

We had an ‘executive room’ (#7) on the lower level, which overlooked a small inner courtyard, but didn’t have direct access to the outside space. There were two single and a double bed, a small wardrobe, fridge freezer and microwave and just enough space to move around. The ensuite shower room was small but functional. The beds were fairly comfortable and the room was reasonably clean (just a few cobwebs had been missed). It was surprisingly quiet and we all slept fairly well. The room was showing it’s age.

Number 7 is next to the small breakfast room. As vegetarians, we had a reasonable selection and the food was fine. However, service was fairly chaotic. My husband received the wrong cereal, although both dairy and non-dairy milks were available, which was welcome. The main issue was that our hot dishes were brought out well before we’d finished our cereal. As the tables are very small, there was no room for anything else. My husband held my hot dish while I hurriedly ate my cereal, as the server wasn’t going to take the hot dishes back. Not a relaxed start to Sunday.

Good location & reception, but the hotel needs a refresh & better management at breakfast.

Leisure Family

2/10

Poor

01 Sep 2025

Brittany

I checked out after one night due to many issues with the room. I was very disappointed to find a hair on the toilet seat and hair in the shower when I arrived. There was also a blood or feces stain on one of the towels. The toilet only occasionally flushed. The shower continuously dripped so the floor was constantly wet. There were stains on the walls by the bed and the room smelled like urine. I woke up the next morning with many bites on my body. I found a bug in the bed. Upon looking at google reviews it seems that the hotel has had an ongoing bed bug infestation. I did not feel safe staying at the hotel so I booked somewhere else. I sent messages to the property manager that were ignored so I went back to the property to speak to reception. They said the manager would get back to me. I got a message saying they didn’t find any evidence of any of the issues mentioned and wouldn’t issue a refund even though I didn’t stay at the property. Thank goodness I took pictures and videos to prove what they denied. Expedia was able to review and issue a refund. Beware of booking this property!!! I stayed somewhere else that was close in price but exponentially better. Regency house was about $100 per night and the Bedford hotel was $140. Well worth $120 to stay somewhere safe and so much better for the rest of my trip!

10/10

Exceptional

30 Aug 2025

Paul

Home Sweet Home

Very comfortable stay at Regency House.
We had a triple room for me, my son, & my daughter. The air conditioning was a plus during a hot spell. The microwave & small refrigerator were very useful to have as well. Breakfast was delicious and filling!

Friends_and_family Family

8/10

Excellent

28 Aug 2025

Damon

Room was on the smaller side, but it did have 3 distinct beds and tiny areas for 3 adults/luggage. Shower/bathroom was also very small, but excellent water pressure and temperature controls in shower and sink. A bit dated, but quiet, clean, convenient check-in/out, and a very nice staff member on-site in the morning/afternoon. No safe-deposit box nor elevator, but not a huge problem. Nice little property for the money.

Friends_and_family Friends

10/10

Exceptional

19 Aug 2025

Aimee

Lovely hotel

We had a lovely stay here. It was really easy to check in and out, and having codes rather than a key made life very simple. Breakfast was very nice. The room was clean and comfortable and very well equipped - microwave, kettle, fridge and plates, bowls and cutlery as well as cups and glasses. The bathroom was small but the shower was very good and easy to use. Plenty of towels. There was occasionally a little noise from the street (traffic, sirens etc), but that was mostly because we had our window open. It didn't disturb us or make it difficult to sleep. There's no lift at this hotel, so that's something to be aware of if you have mobility issues. Overall we had a very nice stay.

Friends_and_family Family

8/10

Excellent

19 Aug 2025

Verified traveler

great location/poor connection

great location, very easy check in and check out, room and cafe was quite small and the internet connection was not good in the room but overall we had a good time. and the staff were incredibly helpful and nice! especially during breakfast.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Carl

Had all the comforts needed. AC was cold and breakfast was great. Rooms are tight but it's in central London.

Friends_and_family Family

8/10

Excellent

15 Aug 2025

harri

The hotel was okay. Reviews said it was dated but it was exceptionally clean. The bathroom was modernised and again very clean. A rarity in london it seems! The bedroom had air con, and the bed was very comfie to sleep in. We would stay here again.

Partner

10/10

Exceptional

13 Aug 2025

Verified traveler

Great little find

Lovely little hotel, friendly helpful competent staff. Check-in was a breeze, we were given a door code before we arrived. Room was clean and we saw cleaners stripping beds and vacuuming so know they get changed after each stay. Tiny rooms with lots crammed in, including really useful fridge, microwave and crockery. Air conditioning was a must in the heatwave . Tiny garden outside.

Rooms/decor are not modern but serviceable. Easy walk to Euston, Goodge and other stations. Quiet room (no traffic noises) we were in room 10

Please note, this is not an accessible building, lots of stairs including down for breakfast

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Frank

Good value for money.

Reasonably priced hotel for central London. Includes breakfast too.

Partner

10/10

Exceptional

07 Aug 2025

Mike

Excellent hotel, good breakfast.

Leisure Partner

10/10

Exceptional

04 Aug 2025

BHARAT

Clean, comfortable, center of London. Nice and tasty breakfast.

Leisure Family

10/10

Exceptional

28 Jul 2025

ronnie

What more do you need…

Friendly staff, good breakfast, lovely garden. Overall great value.

Partner

10/10

Exceptional

21 Jul 2025

Cindy

Wonderful breakfast, the location was absolutely perfect! I would stay here every time if I could!

10/10

Exceptional

19 Jul 2025

Neil

Comfortable room, friendly staff and great breakfast!

Leisure Family

8/10

Excellent

19 Jul 2025

Verified traveler

The room was

Self

10/10

Exceptional

14 Jul 2025

Alysha

The hotel was so clean, beautiful, comfortable and safe. Perfect location - walking distance from everyone. The staff were beyond welcoming and kind and so much fun. The waiter for breakfast was so sweet and the food was delicious with massive portion sizes. Absolutely loved it!

6/10

Pleasant

14 Jul 2025

Bedanta

Room was in the 3rd floor with no lift.

Had a struggle a lot it carry bags of a family of 3.

Leisure Family

6/10

Pleasant

13 Jul 2025

James

Small but pleasant room next to the breakfast room. Staff were pleasant but we were very frustrated to have to walk to another hotel to check in at 6pm, even though the reception was advertised as open until 7pm. This is not just a 30 second walk and left us short of time to get ready for a meal.

Good breakfast options and location was great.

Leisure Partner

10/10

Exceptional

10 Jul 2025

Carol

Great value!

Wonderful breakfasts! The staff that took care of breakfasts and cleaned the rooms were extraordinarily kind!

Friends_and_family Family

6/10

Pleasant

03 Jul 2025

Jessie

The office staff was nice and the hotel room was clean. But it was so small and snug, there was no ac and it was very hot. The reservation for one night was pretty expensive for what it was

Leisure Partner

4/10

Poor

01 Jul 2025

steve

Bit disappointed with small size of room. Mattress terrible, curtains too small, bathroom door doesn’t shut, general stickiness

Business Self

10/10

Exceptional

28 Jun 2025

Karen

Our stay was very pleasant. The room was clean and cool and comfortable. The breakfast the next morning was wonderful, as well.

Leisure Family

8/10

Excellent

26 Jun 2025

Kirsten

It was fine and as advertised.

Leisure Self

6/10

Pleasant

24 Jun 2025

MURALIDHARAN

The property and room looks quite attractive on the website pictures.

Leisure Family

10/10

Exceptional

20 Jun 2025

Thomas

I liked this place. They have working air conditioning and the garden out back was amazing. Breakfast was excellent and the staff was helpful and kind.

This place has great access to the things you would want to see and do in London.

Typical of buildings of this period, there are a lot of stairs to get to your room.

Leisure Family

10/10

Exceptional

20 Jun 2025

Verified traveler

I enjoyed my stay very much. It was quite a small single room but they've made very good use of the space. The a/c unit was excellent. There was a fridge and a microwave oven. Although I used the oven twice I'd have preferred to have had a safe in that space.

Self

4/10

Poor

17 Jun 2025

Kepa

Very old minuscule room in need of remodelling. Noisy hotel, v thin walls. Room was clean. Uncomfotable bed. Ancient tv, most channels unwatchable. Only good point; Fitzrovia location.

Self

8/10

Excellent

16 Jun 2025

Nicola

Staff were great, a good breakfast, nice outside area to sit with complimentary tea and coffee you can help yourself to, which was a very nice gesture

10/10

Exceptional

16 Jun 2025

Verified traveler

A day in London

Very well placed and very well maintained. Breakfast was great. Mattress was so so.

Partner

10/10

Exceptional

16 Jun 2025

Julie

Great location, great room for the price, good breakfasts. Only negative is the room was humid and hard to get the AC working.

Leisure Friends

8/10

Excellent

15 Jun 2025

Abby

Friendly staff, nice rooms and a lovely breakfast.

Friends_and_family Family

6/10

Pleasant

12 Jun 2025

Taryn

Decent breakfast. Sparse and no space for anything in the room- closet fit a carryon sideways. Limited staff availability or willingness to help. Did have a fridge which was helpful. Location was too far to walk most places, would have been bettwr off paying more for a more central location.

Leisure

10/10

Exceptional

11 Jun 2025

Lisa

The property was beautiful and the breakfast was good. Great service-loved it!

Leisure Family

8/10

Excellent

09 Jun 2025

Susie

The Reception Guy was very polite and helpfull, room was clean and shower room too.Room was a bit dated but ideal for one night.Extras in the room, which were the shower gels and disposable toothbrush kits which thought was a nice touch also tea, coffee & biscuits were nice too.Also has a fridge and microwave which was helpful.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Kayley

Room was a good size and bathroom was updated- breakfast was very nice, great location, quiet, definitely recommend

6/10

Pleasant

08 Jun 2025

Lindsay

Great staff!

Leisure Family

8/10

Excellent

06 Jun 2025

Heather Anastasia

Was conveniently located close to the major tourist areas but still on a quiet block.

Leisure Family

6/10

Pleasant

05 Jun 2025

Elizabeth

Room was small but clean
Shower new, hot water good.
Bathroom very small just workable.

Partner

10/10

Exceptional

04 Jun 2025

Sheri

Quaint little hotel in the city and a fairly quiet area. Close to food and shopping and staff was great! Would definitely stay here again.

Leisure Family

6/10

Pleasant

29 May 2025

Lindsay

The staff were absolutely lovely! Breakfast was great, but they are understaffed and the breakfast room is very tiny and crowded for the amount of guests staying.

Our room was small, dated, hot, and very noisy from other guests. You can hear everything...

There is no lift and very difficult to navigate with luggage. The bed linen was lovely and the cleaning of a good standard.

Sadly despite the lovely staff and cooked breakfast, we will not be returning.

Business_and_leisure Family

4/10

Poor

28 May 2025

Jeffery

Room smelt w

Self

8/10

Excellent

27 May 2025

James

Convieniently situated and within walking distance to both Euston and Tottenham Court Road Tube stations and the shopping/eating areas.
Hotel room was spacious and comfortable.

Leisure Partner

6/10

Pleasant

24 May 2025

Ruth

Receptionist was very helpful and accommodating. Dining room staff were all very friendly helpful and efficient. However the property is very run down and in need of a total refurb. Wall and light fittings loose. Noisy plumbing. Creaking floor boards and noise from the road and rooms above and adjacent made it difficult to sleep.

Leisure Friends

4/10

Poor

24 May 2025

Fran

Very mid for the price.

Tiny room in basement. Had to go to another hotel, 10 minutes walk away to check in. Advertised, shared patio was inaccessible and you couldn't smoke out there, outside? Advertised patio area is locked.

Partner

6/10

Pleasant

22 May 2025

Lesley

If you don’t mind climbing four sets of stairs with a heavy suitcase and a smelly tiny bathroom then this place is ok. Bed comfortable and breakfast good.

Leisure Partner

8/10

Excellent

22 May 2025

HEATHER

Served a purpose as I was due at a clinic in Harley St. asked for a corkscrew but told they didn’t have one nor did the kitchen!! Found that very strange.

Partner

8/10

Excellent

22 May 2025

zhi

Location good ! Offer free and good breakfast! But no elevator in the building. We have to carry our suitcase on the 6th floor. No staff give a help. Staff are often absent from the from desk. The room is extremely small, not like the pic showed. Can’t open suitcase fully.

Leisure Friends

2/10

Poor

19 May 2025

Stuart

Avoid at all costs, a total disappointment

The afternoon prior to my stay I was called to state that the room I had booked was not available due to unforeseen circumstances but could have a room in the sister hotel (Morgan hotel)down the road which was of the same standard.

This was a very poor standard. For a room that was already paid for I was challenged that I had not paid yet in a not so friendly manner.

On eventually getting to our room it was tiny, smelled damp, had wallpaper falling off the walls, stains on the carpet and the hotel in general didn't look like it had been refurbished since the 70s.

The bed was very soft like it
had needed replaced for a long time.

The bathroom floor was really wet when we arrived and would not dry in the cold environment.

There was a lack of sound proofing here as we could clearly hear in the middle of the night what was going on in the rooms around us.

We had breakfast which was also very disappointing.Toast was served which wasn't much more than warm bread with no colour to it and all of the fruit was bruised and past it's best.

If these two hotels are of the same standard I will never stay in either again and cannot recommend any one else does.

Partner

8/10

Excellent

18 May 2025

Sue

Good service, convenient, breakfasts brilliant but rooms was small considering it was an executive room and for four people. There were only two of us and found it small.
Also I booked it with the shared patio thinking we could sit out at night with a wine rather than be in the midst of things? Only found out the shared patio closes at 6pm when we got there.

Leisure

8/10

Excellent

09 May 2025

Myra

The staff is lovely. The property is not in the best condition. Ask where your room will be. We had 57 steps to get up to ours. Good breakfast! Clean room.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Robin

Ioana and Rafael were both amazing! So helpful and kind! Thank you so much!

Robin and Raymond from Canada

Leisure Partner

8/10

Excellent

19 Apr 2025

Verified traveler

Perfectly suitable for a simple overnight stay.

All was just as expected and needed. Simple but clean and functional.
Nice to have a microwave, as well as the little kettle.
I had no time to enjoy a full or proper breakfast, but other guests seemed happy. I enjoyed a quick orange juices, yoghurt and coffee, which were served swiftly, allowing me my necessary swift getaway (to walk 20min to St Pancras & get to my Eurostar check.in in good time)

8/10

Excellent

24 Mar 2025

Kerry

Would definitely use the Regency again.

Leisure Friends