Hilton London Euston

United Kingdom , London
LONDON, Upper Woburn Place, 17-18
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100 reviews shown

10/10

Exceptional

17 Mar 2026

oludolapo

This is my go to hotel in London
Highly recommend

Family

10/10

Exceptional

12 Mar 2026

Zac

Lots nearby!

10/10

Exceptional

11 Mar 2026

Ben

A lovely visit made by a fab room and very efficient and friendly staff. Great location for Euston, St Pancras and Kings Cross too. I recommend undeservedly.

6/10

Pleasant

04 Mar 2026

Michael

Room was smaller than I expected. Staff was friendly and courteous.

The room was not ‘restful’ - the Hotel is right across the street to a major Fire Station. Sirens were being sounded at all times of the day and night.

Partner

10/10

Exceptional

23 Feb 2026

Stephen

Great hotel

6/10

Pleasant

20 Feb 2026

Umber

Hotel is old and needs overhaul. Floors are creaking, loo roll broken, noisy fans etc.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Kian

great rooms and very helpful staff

Leisure Friends

8/10

Excellent

01 Feb 2026

Julie Ann

Great location for Euston station
Clean, in all areas. Rooms decent size
Breakfast lots of choice
Good value for money

Business

10/10

Exceptional

18 Jan 2026

Simona

Central hotel, very conveniont

4/10

Poor

02 Jan 2026

Joanne

Booked a room in advance. Family room for 2 adults 2 children. There wasn’t enough bath towels for all to shower with only 2 in the room. No spares in wardrobes etc, when using the pull out sofa bed there were no sheets to put over the mattress so we tried calling reception to organise but there was no answer. We went down to reception to ask for these basic amenities. There was a wait of approx 20 mins and when we answered the door, they handed over 1 extra bath towel and no bed sheets. The children were now waiting to go to bed. It was disappointing to us that in a family room on the second floor the outer window was stuck open. There was a small glass pane that could be closed but nothing to secure safely from children. The noise element due to this meant for a very restless nights sleep for all of us. The staff however were very friendly, breakfast options good.

Friends_and_family Family

2/10

Poor

20 Dec 2025

jane

Didn’t get the type of room I specifically asked fire

10/10

Exceptional

07 Dec 2025

Beverly

Excellent location for short break in hotel with all facilities required. Breakfast great food and value for money.
Room clean and well presented

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Victor Ivan

Family vacations to London, beautiful fall season to travel ! Enjoy it every day! The hotel is well located to restaurants and train stations!

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Raymond

Room was well kept. Missing an accessible microwave in the room, otherwise small but quaint room compared to rooms in US.

Business Self

6/10

Pleasant

20 Nov 2025

Mark

Great location but very basic for a Hilton

2/10

Poor

17 Nov 2025

Michael

I was woken up by a staff member entering my room. Unacceptable. Surely you have systems in place to know which rooms are being used and when people have checked out. Absolutely unacceptable.

4/10

Poor

09 Nov 2025

Nixon

I recently stayed at your hotel and wanted to share some feedback regarding my check-in experience. While I appreciate the professionalism of your team, I felt quite uncomfortable during the process.
I had booked a double room for myself, and when I arrived with my sister and her two children-who were simply accompanying me at the time of check-in-the front desk staff questioned me twice about whether my sister was my wife. I clarified both times that she is my sister and that I would be the only one staying in the room.
Despite this, I felt that the staff member remained doubtful, which made the situation rather awkward and uncomfortable.
I fully understand that hotels must verify guest details and ensure bookings align with policies.
However, I would have appreciated a more discreet and respectful approach in handling the matter. I hope you can take this feedback constructively so future guests do not experience similar discomfort.
Thank you for taking the time to read my message. I value your attention to guest satisfaction and trust this feedback will be received in the spirit of improvement.

Leisure Self

2/10

Poor

06 Nov 2025

Farah

Check issue was caused when the name given was different despite having all the booking details and payment was made prior to arrival.
ID was also requested. Not happy with this service and having spent over £700 for two rooms to receive this service!

10/10

Exceptional

27 Sep 2025

Sze wai

Staffs are all in good services😍

Leisure Family

10/10

Exceptional

16 Sep 2025

Valgene

Staff was very professional and helpful.

Leisure Partner

2/10

Poor

13 Sep 2025

Vivien

No AC and the staff wasn’t helping.

8/10

Excellent

07 Sep 2025

machaela

Nice size rooms with very comfortable beds

Friends_and_family Family

6/10

Pleasant

01 Sep 2025

Pratul

Location was great, but hotel is in need of renovation and upgradingmoderna

10/10

Exceptional

17 Aug 2025

Rebecca

Absolute little gem. Best value for the money in a long time

Business_and_leisure Family

10/10

Exceptional

15 Aug 2025

Stuart

Brilliant stay at your hotel, excellent price and location for getting anywhere we wanted to go, room was very clean and big enough for the 3 of us

Leisure Family

10/10

Exceptional

29 Jul 2025

Charles

Staff were great, Bar staff fun and gregarious. Breakfast monitored by 4 to five persons and great. Room was Victorian and regal. Would have liked scaffolding to be down and probably is now.

4/10

Poor

23 Jul 2025

Allan

Average stay, but overpriced

Disappointing accommodations for a brand like Hilton...way overpriced. The \"family room\" was smallish..expected more room than the price reflected. The number of electrical outlets was very limited...I understand this is an old structure, but it could be improved upon I think.

Friends_and_family Family

8/10

Excellent

23 Jul 2025

Anthony

Good location for our needs.

Leisure Partner

2/10

Poor

13 Jul 2025

Jonathan

nothing. i only chose this hotel due to location and convenience to train stations

Leisure Self

8/10

Excellent

12 Jul 2025

Catherine

Overall good, just a couple of small issues

Really nice hotel that has had recent renovations.
Unfortunately the restaurant was closed for a private function and it was far too hot to eat in the bar.
The air con randomly started making a chugging noise, maintenance said nothing wrong with it. But it did it again in the night so had to turn it off.
Great location.

Business

2/10

Poor

03 Jul 2025

Kawamoto

AsAC not in service

6/10

Pleasant

14 Jun 2025

Trevor

Booked a deluxe double given standard 2 singles had to complain. Old and tired decor

Business Self

8/10

Excellent

05 Jun 2025

Verified traveler

Overall was good.
Tried to pay a bill with cash and found out that cash is not accepted. This is not only illegal policy but quite concerning that the hotel has adopted it. Something to pay close attention to...

Partner

10/10

Exceptional

28 May 2025

Michael

Wonderful hotel in the heart of Central London. Wonderful, friendly staff.

Partner

10/10

Exceptional

22 May 2025

Joan

Great location, quiet and clean. The staff were all pleasant and helpful. We would definitely choose to stay here again.

Leisure Family

10/10

Exceptional

02 May 2025

Verified traveler

Comfort

Very very comfy bed and pillows .. easy check in / check out, polite staff and very clean.

Business

2/10

Poor

14 Apr 2025

Vikas

Terrible service first time happen in Hilton never gona go back that place

Business_and_leisure Family_with_children

8/10

Excellent

31 Mar 2025

Rose

The staff were very friendly. Just a few notes. If two people are staying in the room there should be two towels…we had to ask for the second one. The kettle in our room was not working so had to ask for a new one. Also we have never stayed in a hotel where wifi is extra. For what you pay for a hotel room these days wifi should be included.

Leisure Partner

4/10

Poor

22 Mar 2025

Lorraine

Room for improvement

Hotel looks very tired and could benefit from a refresh.
Lots of tiny moths in bedroom/ bathroom (room 427).
Air conditioning in room noisy and ineffective.
Beds comfotable.
Bar lacked atmosphere and bar staff clearly wanted to clear up & go home rather than serve us.
This is my third visit but would likely choose somewhere else next time based on this recent experience.

Friends_and_family Friends

8/10

Excellent

10 Mar 2025

John

The room was clean and the bed was very comfortable. The lobby was a bit austere, but it was clean and the staff at the front desk was polite.

The only real issue I had was the non-functioning heat. When I checked in, my room was 15 degrees. I ran the heat for an hour or two and never went up. I called down to the front desk and their solution was to bring up a space heater. It worked, but it took several hours for the room to reach a comfortable temperature. I'm not sure if the heating was broken for the whole floor, or maybe the entire hotel was booked, but I think a better solution might have been to offer me a different room.

Leisure Self

10/10

Exceptional

06 Mar 2025

Nina

Everything was easy, from the online check in to the proximity to Euston Station and the many ‘must do’ sights. The room was lovely and clean. I enjoyed my stay and definitely would stay again.

Leisure Self

10/10

Exceptional

02 Mar 2025

Paula

Fabulous

The lovely Massimo gave us a very warm welcome and looked after us during our stay

Friends_and_family Friends

10/10

Exceptional

28 Feb 2025

BERNARD

Enjoyed

I have stayed at this hotel many times and always enjoyed the experience.
All the staff are friendly and helpful.

Self

8/10

Excellent

19 Feb 2025

Ellie

Good stay

Business

10/10

Exceptional

18 Feb 2025

Laura

Fab hotel near Euston station

Location fantastic so close to the station. Staff very friendly. Breakfast really good selection.

Friends_and_family Family

10/10

Exceptional

12 Feb 2025

Alexandra

Great staff and lovely room

Business

2/10

Poor

28 Jan 2025

Gourab

terrible stay

It was a very cold night in London (minus 4 degree Celsius) and the room temperature in my room couldn’t go up above 17.8 all night!! initially was at 16 degrees!! The very helpful night staff tried to increase the temperature but didn’t work and I had to shiver the whole night as there was a draught coming through the windows too. i have added a picture of the room thermostat in the morning despite putting the temperature up to 24 degrees at 12 am!

the night staff did offer me a portable heater but those give me a bad headache and a cough and i had to refuse it. In a hotel of the Hilton group stature i feel this is unacceptable and I could not sleep the whole night! I mentioned this to the service manager in the morning and she gave me the email address of the general manager of the hotel whom I emailed with not even an email of acceptance or apology!

I find this unacceptable for a hotel of the Hilton stature and I demand a refund.

Business

10/10

Exceptional

29 Dec 2024

Setareh

The room was small but clean and comfortable. They nicely managed to accomadate everything a room needed in the small space. The staff were polite and really helpful. The cocierge was so kind to bring soap to our door himself when we ran out of it after hours.

8/10

Excellent

22 Dec 2024

Lissy

Very convenient location; clean rooms

Leisure

8/10

Excellent

19 Dec 2024

Timothy

Comfortable stay

Not the warmest reception.
Room was spacious and clean.
I was given a free upgrade to a suite which was great. Room was warm

Business

10/10

Exceptional

01 Dec 2024

Alexandra

Staff very friendly and helpful. Lovely hotel very close to euston station. Lovely big room and massive bed. Only down side awful pillows

Friends_and_family Family

10/10

Exceptional

26 Nov 2024

Elana

Wonderful hotel. Very well located. Clean and quiet!

4/10

Poor

19 Nov 2024

Florence

Terrible customer service from check in to check out. Not a single smile or welcoming attitude from all the men at the front desk. Felt like I inconvenienced them by checking and checking out. Overall I understand the ratings for the hotel and chose it based on location thinking it was the area I wanted to be in. The area is noisy due to a busy street and foot traffic. The room was not clean, shower floors were filthy. The room itself is quite small and no room to spread out luggage despite having a luggage rack. The bathroom is tiny with minimal counter space for personal toiletries. With the size of the room, the interior design and furniture was more of a hinderance and not very functional. When I checked in and throughout my day, I noticed housekeeping had a bag of rubbish sitting in the hallways for hours. I’ve seen trays of in room dining sitting out for more than a day. The bed is hard. Not much amenities with the exception of standard kettle, coffee/tea and biscuits. To be frank, I could actually go into full detail why this place missed the mark and hotel rating should be lowered.

Leisure Self

8/10

Excellent

18 Nov 2024

Sophie

Good place to stay

Really comfy bed very convenient location for Euston station and long cross. The bed was really comfortable and staff were very friendly

Friends_and_family Family

10/10

Exceptional

15 Nov 2024

Douglas E.

Very close to Euston station which was a plus for our travels

Business_and_leisure Family

2/10

Poor

02 Nov 2024

young-eun

many bugs in room

Business

8/10

Excellent

24 Oct 2024

Thomas

100 meters from Euston train/bus station .
Surrounded by multiple restaurants and cafes .
The thermostat in our suite did not function properly , so it was always way too warm .

Leisure Partner

6/10

Pleasant

20 Oct 2024

Simon

Decent quality hotel great location.

Original room allocated was not made up when I opened the door.
Cooked breakfast not hot enough, even the portage was luke warm.

Self

8/10

Excellent

14 Oct 2024

Kelli

Last minute stay

After a horrible day of travel from the US we decided to make a last minute stay near Euston before traveling north by train. The rating of 4 stars is based on age of hotel. The room was clean, housekeeping brought up the extra bed for our daughter quickly and the beds were very comfortable. At check in they asked if we wanted a “quiet” room off the Main Street. Of course being in the city we heard some sirens but overall it was quiet! Slept like a baby!

Friends_and_family Family

10/10

Exceptional

11 Oct 2024

BERNARD

Pleasure

I always enjoy staying at this hotel. The staff are all helpful and friendly. Any issues or concerns I had were all resolved quickly and professionally.

Self

10/10

Exceptional

01 Oct 2024

Lynne

The Hilton Hotel is in a perfect location for transportation links, situated just a 5 minute walk from Euston Train station, and surrounded by various bus links and alternative transportation. The staff were wonderful, very helpful, knowledgeable and professional. Moreover, the hotel had a lovely historical charm of its own, with superior rooms and service. Highly recommend this hotel, and looking forward to my next visit.

Leisure Self

4/10

Poor

24 Sep 2024

Verified traveler

We had a hotels.com booking confirmation and payment receipt and they were prepared to turn us away as they could not find us in their system. After finding a hotels. Com rep we finally got another number which showed us. Checked in not even an apology. Felt they did not care/listen and this was poor.

Partner

8/10

Excellent

22 Sep 2024

Kathleen

Staff was awesome

10/10

Exceptional

21 Sep 2024

Allyson

Massimo Fragetta made our stay unforgettable. He was responsive, welcoming, always professional and friendly and made sure we were taken care of from the time we arrived until we checked out. The Front Desk staff, the Lounge and Bar staff, the Maintenance Staff, the Housekeeping staff and the Room Service staff were all amazing and I am so appreciative for their attention. I will be visiting London again and will only stay at the Hilton London Euston.

Business_and_leisure

6/10

Pleasant

09 Sep 2024

Lee

Nahhhhh

Ok but tired and dated

Hairs in bathroom, stains in sheets

Partner

10/10

Exceptional

22 Aug 2024

Ted

all okay

all okay as usual !

Business

8/10

Excellent

21 Aug 2024

Verified traveler

Nice and convenient

Very nice hotel, but the noise from movement, speaking in the hallway and the road can impact. Not a fault of the hotel, but more due to the age and style of the building.

Partner

10/10

Exceptional

29 Jul 2024

Lisa

If you want something a bit off of the tourist, heavy traffic areas, this is your place. Clean , bright, easy walk to Euston stations and close to a Pret a Manger. Everyone had a bed and service was great! Highly recommend. Close to British museum and British library, as well as Charles Dickens museum.

Leisure Family

10/10

Exceptional

27 Jul 2024

Ilana

Great hotel in central London

Leisure Self

8/10

Excellent

27 Jul 2024

Ginette

Very small rooms. The shower dripped on th bathroom floor. Pillows were uncomfortable

Business

4/10

Poor

24 Jul 2024

Mark

A very dated Hilton, needs renovating or atleast a deep clean. Reminiscent of a Wetherspoon. AC didn’t work, helpful staff moved us to another room but overall the stay was not great. A lot of loud banging of fire doors outside of rooms as they close. Convenient for Euston station though.

Business Partner

6/10

Pleasant

11 Jul 2024

Kevin

Rooms were too small for the price point; basically what this hotel has going for it was it’s location to a rail transportation hub; while the hotel is in decent shape, the building is old and could benefit from a complete renovation

Leisure Self

10/10

Exceptional

10 Jul 2024

Nga Lai

Staffs are very friendly and provided out standing customer service! Thank you.

6/10

Pleasant

10 Jul 2024

Verified traveler

Not the best Hilton can do

Not the best Hilton can do. Staff very polite, eager, try hard but not well trained by management. They deserve more

Friends_and_family Family

4/10

Poor

09 Jul 2024

Richard

Bedroom was totally unsuitable. If you opened curtains in the room you saw an adjacent function room immediately on the other side of the glass. As a consequence they couldn’t be opened. There was no natural light. Bathroom was tiny with shower over a small bath. Dining area was too small for the number of residents and tables too close together.

Leisure Family

8/10

Excellent

05 Jul 2024

paul

I have stayed here a number of times, this was the easiest and best check in i have encountered. Previously, i have had to register a card to cover any expenses. They have always messed this up by taking more than they should have and then struggled to get it back. This time i refused as i had complained to management. it made the stay very good.

Business_and_leisure Friends

4/10

Poor

22 Jun 2024

Verified traveler

Disappointing

Very disappointing for a Hilton, no rooms available on check in at 3:30, had to wait a further 2hrs, then wasn’t given the room we booked, no temp control in the room or air con, it was 26 degrees the whole time.

Staff were not at all bothered or helpful, it was like it was an inconvenience to them.

For a well known, supposedly superior hotel group, London Euston Hilton does not follow the same standard.

Friends_and_family Family

10/10

Exceptional

13 May 2024

Rafic

Highly recommended

Leisure

10/10

Exceptional

06 May 2024

Amanda

Great location. Close to trains/buses/taxis. Huge shoutout to the catering staff who helped put together a surprise birthday party in their beautiful dining room. Special thanks to Veronica who looked after our group! She was professional, charming and so friendly!

Leisure Partner

8/10

Excellent

04 May 2024

Peter

2 night stay

The room was ok , staff very helpful , breakfast was really good

Business

10/10

Exceptional

21 Apr 2024

Donna

The deep tubs to take a shower in are very unsafe. I'm shorter but even my 6'3\" husband complained about having to step out. Also the shower head moved around and got water all over the floor

Business

6/10

Pleasant

06 Apr 2024

Verified traveler

Bathroom lock not working. Phone operator service was poor. It was clean. Breakfast was good. Room was spacious. Hot water issue was there. They settled it snd allowed 1 hour extra time for checkout

Friends_and_family Family

10/10

Exceptional

03 Apr 2024

Walter

10/10

Exceptional

02 Apr 2024

Christi

Excellent room that was clean and comfortable. Very convenient to Euston Station and other notable locations in London!

Leisure Partner

10/10

Exceptional

02 Apr 2024

Carol

Perfect for a night in London while traveling. Comfortable beds, clean room and walking distance to Euston/KingsCross/St. Pancras stations. Breakfast was also superb.

Leisure Family

10/10

Exceptional

31 Mar 2024

Nancy

The staff at the Hilton London Euston were very attentive and accommodating. Thank you for a wonderful stay!

Leisure Partner

2/10

Poor

24 Mar 2024

Pik Hung

Terrible service

I booked the hotel via the app then paid and asked for a proper receipt in the hotel. The hotel staff told me off and asked the app where I booked the hotel to provide a proper receipt myself that isn’t theirs responsibility to provide a receipt to me. I sent a email to them after the Hotels.com have advised me. However I still haven’t heard any responses back from them. Terrible customer service. Won’t even recommend to anyone.

Business

6/10

Pleasant

03 Mar 2024

Pukka

Was super disappointed that this room cost £200 pound for a night, and we has a boiling hot room air con was not working. I only found out it wasnt working when I rang and asked. I asked for a fan but the room temp was rising! Also locates right outside ice machine not a great location when the bar tender is filling up a bucket of ice! Ask to speak to manager about the room temp noone contacted me. Only blessing was early check in and late check out room was decent but not what I would expect for hilton.

6/10

Pleasant

21 Feb 2024

Ross

Not bad.
Staff are ok not super happy about anything but perfectly cordial.
Gym is decent enough for a workout. But way too hot 24c is ridiculous
Breakfast is solid plenty of options and alternative options
Room feels dated by the carpet, bed was clean and comfortable, pillows were soft.
Walls or the door are a little thin
Bathroom like many in the U.K. was small and had a terrible layout.
Toilet is too high and uncomfortable even for me a 6ft guy I felt like I was on tiptoes while sitting. Sink area is small with no counter space for your toiletries. The shower door was crammed in behind the sink with very little room to get to it. a sliding door would be better.
The safe broke while I had items inside and the staff spent almost 2 hours drilling out the lock. So not ideal but they handled it.
Overall worked fine as a clean comfortable place to sleep and fuel up for the day.

Business

10/10

Exceptional

17 Feb 2024

Pauline

Great

8/10

Excellent

27 Dec 2023

Qisong

a bit old but generally good

a bit old but generally good

Self

8/10

Excellent

04 Dec 2023

Susan

Location is great. Staff very good

Leisure Family

10/10

Exceptional

26 Nov 2023

Gail

Great location. Attractive building, well modernized. Staff very helpful. But the hotel needs a ramp, both for accessibility and to help guests who are struggling with luggage.

Leisure Self

10/10

Exceptional

19 Nov 2023

Niall

Over for the weekend in London, easy to find and close to train and the be stations.

Staff were very friendly and helpful

Partner

4/10

Poor

10 Nov 2023

Ruth

This was not up to the standard expected of a Hilton charging nearly £300 per night. The room was spacious and clean but extremely hot and the air conditioning did nothing over 5 days to cool it down.
The restaurant was gloomy and seemed incapable of managing diners allergies - a friend allergic to garlic was told there was nothing on the menu she could eat; another coeliac was told everything was fried in the same oil so could not be isolated.
Not good enough

Business_and_leisure

10/10

Exceptional

04 Nov 2023

Philip

Staff gave excellent service in a professional and kindly way

Business_and_leisure

2/10

Poor

01 Nov 2023

Kamal

Bad hotel

The room was so over heated I couldn’t turn the temperature down. There was a fan left the room. I think the heating control in the room was broken down. I called reception who said will turn temperature down but made no difference. Worst is my room was looking into a restaurant with full length window floor to ceiling. I couldn’t open the curtains. The room is not satisfactory for time money I paid. The paint on doors was coming off.

Business

8/10

Excellent

30 Oct 2023

Verified traveler

Excellent location, comfy beds

All good apart from check-in where the receptionist, when handing over the room key cards wrote the cost of breakfast on the card carrier and said how much it was etc. I informed her I booked the stay including breakfast which she amended on her system…
Very clean hotel, comfy beds, good staff and an excellent location. Would consider staying again.

10/10

Exceptional

16 Oct 2023

Ralitsa

the room looked newly refurbishes, clean nice bathroom and very spacious.

Business_and_leisure Family_with_children

6/10

Pleasant

16 Oct 2023

Jonathan

The pretty conservatory, the centrepiece of the hotel, is now reserved for commercial hire. The guests are consigned to the basement for breakfast. Shoddy treatment by Hilton.

Leisure Partner