Name: Goodwood Hotel
Address: 38 40 Tavistock Place, London, WC1H 9RE, GB

8/10

Excellent

02 Aug 2026

Elizabeth

Basic but well located and clean

8/10

Excellent

01 Aug 2026

Richard

Great location near St Pancras. Comfy beds. Ample shared bathrooms. Did the job for one night.

8/10

Excellent

29 Jul 2026

Neil

Clean and airy room , contrary to some reviews

6/10

Pleasant

28 Jul 2026

Baljit

It was ok for what we paid for the hotel good location to catch Eurostar next sayvin morning 6 to 7min walk

2/10

Poor

28 Jul 2026

Pauline

You wouldn't let your grandma stay there. The mattresses felt like they were purchased from the nearby university when they were discarded as too old. There were no amenities. The desk staff, apparently two young men, took their dinner break together, leaving us on the street until they returned. MOST importantly, it was a ground level room without any way to lock or alarm the windows!

2/10

Poor

27 Jul 2026

Alison

Do not stay in this hotel! Very rude staff! The room was atrocious, dusty, noisy, the beds had springs sticking out, the shower did not work, the tv did not work. The staff couldn’t care less!
We were not acknowledged when checking out, the man stayed on the phone and didn’t look up.
I have been in contact with Hotels.com and they are going to challenge this hotel’s policy,

6/10

Pleasant

26 Jul 2026

Maey

This is what you pay for. Budget. Don't expect the rooms to be amazing. They're very small just fit the bed. No air con and bathroom is all in one (a little bit like a cozy cruise cabin).
It did the job for us as a cheap stay where we alresdy had things planned. But it wouldn't be somewhere I'd stay again or recommend. Pictures online are a little deceiving.

8/10

Excellent

25 Jul 2026

Margie

.

2/10

Poor

22 Jul 2026

James John

Positive - good central location. Negatives - room not suitable due to heat, no sound barrier from street or from other rooms, staff do not clean rooms, not always at the main door to let you back in

2/10

Poor

22 Jul 2026

Sarah

It was disgusting all round....we had to leave and book a premier Inn I got bitten by a flea unlockable windows at streat level disgusting filthy neds that smelt like urine and no deadlock on the door. Awful

4/10

Poor

17 Jul 2026

Daniel

It fulfilled the function of me having somewhere to stay.

10/10

Exceptional

17 Jul 2026

Serena

Hotel was very nice, staff were helpful and friendly. Be aware depending on what room you book it may not come with en-suite toilet or shower however the communal showers were good and if the weather is Hot the shower gets very cold. Would stay here again. No air con in the rooms but was provided and fan to keep the room cool

Partner

6/10

Pleasant

17 Jul 2026

Eva

When booking I didn't realise that the fine print said that standard rooms don't include a bathroom - there is a shared bathroom on the first floor. We ended up upgrading to a room with a bathroom but there was an extra cost. The room was sparse but fine, there was a fan which we were greatful for. The drain in the shower smelled, and the carpet was dirty.

The location is excellent with a 5 min walk from a big tube station.

Partner

8/10

Excellent

16 Jul 2026

Sylvie

Good affordable accommodation

2/10

Poor

16 Jul 2026

DAVID JORDAN

No luggage storage, no air con (common in London), no lift, so if you have large luggage you have to carry all the way up narrow stairs.

Self

10/10

Exceptional

10 Jul 2026

Lisa

My room was clean, quiet, and close to kings cross - just what I needed to catch the eurostar early the next morning.

Self

6/10

Pleasant

09 Jul 2026

Pauline

The photos on the site look nothing like the rooms. Was asked to give passport details on check in. Not advised of that. Steep stairs. Wobbly floorboards. No quilt.

Self

4/10

Poor

07 Jul 2026

Jennifer

When we arrived nobody on desk we had to wait 10 minutes for receptionist to return to building. No drinking water in our room. Only 1 bath towel each. No handtowel in bathroom for hands(they did give us an extra towel when asked)plaster boards stood up in hallway near our room. Outside light kept coming on in night, and heard people laughing , talking after midnight through walls while trying to sleep.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Alysha

Good location for walking/ bussing to attractions. However the property is very dated, and staff not overly helpful. It was fine for our one night stay but I probably wouldn’t stay for longer.

Partner

6/10

Pleasant

06 Jul 2026

Taurinta

It's definitely a good budget option to stay in central london. I wanted to be as close as possible to Saint Pancreas International and this was definitely it; also it was a pretty well trafficked road so it felt relatively safe. I would just recommend to not say the room number out loud at check-in just to be on the safe side since the rooms are not key cards but actual keys. The bathrooms and room was clean! it was maybe a bit warm but it there had just been an heat wave so I wouldn't fault the hotel for that. Overall a pretty good experience, but definitely bring ear plugs as the street is a bit loud!

Self

2/10

Poor

02 Jul 2026

Helen

only thing clean were the sheets and towels.

2/10

Poor

01 Jul 2026

Alex

Everything was dirty: walls in the room, towels, curtains, we couldn't use shower as there was lots of hairs and was dirty as hell. This hotel (if your can name this thing hotel) stuck in '80s and no one do cleaning ever since! Guy in the reception gave us impression that he was there as a punishment.
I will never ever cone back to this an will tell whoever I can to avoid it at all costs.
Regards
Alex.

Partner

2/10

Poor

27 Jun 2026

Natalia

We stayed only for one night but I wouln’t want to be there ever again
It should not be considered a hotel but a hostel. The bedroom, bathrooms were really outdated. We were given a room in the basement and the smell, poor ventilation was not adequate.

Staff were not that friendly either.

The only positive about the hotel is the location.

Friends_and_family Family

6/10

Pleasant

24 Jun 2026

Christine

Check in smooth, good location, easy to get around. The room was extremely compact as was the shower, very difficult to get the water temperature correct, due to it being so small water was going out the door on to the carpet, luckily the door opened outwards so I could step out of the shower backwards. The kettle would only work if we held it down, we did report it to a member of staff, very friendly and polite staff. The bed was uncomfortable, we could feel every spring in the mattress so didn't sleep very well.

Partner

2/10

Poor

23 Jun 2026

Amy

Very run down could definitely do with an update. Did the job for a budget one night stay but wouldn’t recommend or return

Partner

2/10

Poor

21 Jun 2026

Lesley

The property was very old and dirty. Our first room was out the back and downstairs, essentially out in the garden and surrounded by a brick wall. The smell from the drains was unbearable and it got worse when any water was run in the bathroom.
The bathroom wasn't clean and neither was the bedroom.
After complaining we were offered another room on the ground floor which was equally as dirty and had paint on the bedding. We left and did not stay as the standard of the hotel was very poor and well below what is acceptable.

Family_with_children

6/10

Pleasant

18 Jun 2026

Michelle

Very central location and very quiet - I couldn't hear any traffic at all. It's in an old building so the water pipes were noisy but the bed was comfortable and a handy sink in the room made a big difference to the fact I'd booked a room with a shared bathroom. There was a kettle and coffee/tea which was useful. The shower was just a dribble but it did the job!

Self

4/10

Poor

17 Jun 2026

M

Having a cockroach bait next to the bed wasn’t a great start. Having staff try to enter the room when a smoke alarm went off with nothing to do with me was next level. When they came back and tried to enter the room with a master key was the cherry on the cake. All up, it wasn’t the best place I’ve ever staid, and that’s the best thing that can be said. I wish them all the very best.

Self

8/10

Excellent

17 Jun 2026

spencer

We stayed for one night so we could catch first eurostar of the day (we're up north so straight through wasn't an option).

If its one night and just a bed you need, its absolutely fine. Anything more and id book somewhere with more/better amenities.

Room was clean but very simple. Shared bathrooms were clean(ish), but very dated/used looking.

Lobby staff were fine, nothing special but not rude or abusive.

Other patrons were quiet but it was a tuesday eveing so probably quiet anyways.

Friends_and_family Friends

8/10

Excellent

17 Jun 2026

Jill

Clean and great value for money. Not luxury, but you know that before you book. Would definitely use again.

Self

4/10

Poor

15 Jun 2026

Marilia

Worst customer service ever.
The staff wasn't willing to talk at all, and I even saw them mocking other clients.

8/10

Excellent

14 Jun 2026

Pragnesh

It was good, not give bath shampoo and all things.

Self

8/10

Excellent

13 Jun 2026

Malcolm

Cheap and clean. No frills. I simply wanted somewhere to sleep before I got an early morning train to Paris; it was the right price and in the right place for St Pancras.

Self

10/10

Exceptional

11 Jun 2026

Nasrin

Great location very close to King’s Cross and St Pancras stations just a short 5-10min walk with plenty of eateries outside the property. Bedroom was spacious with a sink and TV. Only issue there was a continuous humming from the hotel affecting the bedroom which made it difficult to sleep. Good basic hotel for an overnight stay only, shared bathrooms are in urgent need of upgrading, cleaning and maintenance. Hand soap was in dirty overused bottles and unhygienic cups and mugs really need to be removed and freshened if left for hotel residents to use which could be improved as the room was functional and good. Two keys required to open front door and bedroom door old fashioned system but ok. Nice busy area and would definitely stay for one night stays in the future if price is budget friendly.

Self

4/10

Poor

11 Jun 2026

MICHAELA

Rooms aren't as advertised in photos. (Sorry didn't take any photos) Bathroom was smelled of mould. Doors did not close securely. Good location and the room itself was clean. Will do in a pinch

Partner

8/10

Excellent

11 Jun 2026

Katherine

Really great location for shops, resturants and close to University College London.

Self

10/10

Exceptional

11 Jun 2026

Daniel

Great location

Self

2/10

Poor

11 Jun 2026

Natalie

Awful pla

8/10

Excellent

11 Jun 2026

Sarah

We needed somewhere cheap to stay before catching the Eurostar. The room was basic, but served its purpose for a night. I had read horror stories in other reviews before staying but it was not as bad as everyone says. Get what you pay for. Gent on the front desk was very pleasant and helpful.

Partner

8/10

Excellent

10 Jun 2026

A D

Good location very safe lots of eatery places quite a posh area ,ok for transport links and a good base for O2 kentish town, budget hotel good if you get a budget price would stay again.

Self

10/10

Exceptional

08 Jun 2026

Matthew

Booked this again for a cheap room to stay for the night. You get what you pay for but the people are great and easy walk into the center and surroundings. My 8th time in this place but I book it for a reason as I’m never in the room only to sleep.

Friends_and_family Friends

6/10

Pleasant

07 Jun 2026

suzanne

The manager was very nice and friendly check in was 2pm but we arrived early at 1pm and he allowed us to check in early.

Shower was hot .
Slept well
Bed has only sheet and a blanket which was adequate for this time of year.
There was some cleaning issues regarding shower plug hole and areas of dust , I spoke to the manager in the morning and he acknowledged these issues with his cleaner.

This hotel is in a good location. , near to tube station and and adequate for a night to sleep.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Kelly

Great location , in need of TLC for the decor and cleaning - new shower curtains needed as full of mould .
But was ok for one night , bedding was clean and comfortable.

Friends_and_family Friends

6/10

Pleasant

06 Jun 2026

Leonardo

Room was generally OK. But shared toilet and stairs are not clean. Staff was helpful

Self

2/10

Poor

05 Jun 2026

Bradley

Room was very dusty. Worst of all two lower shower tiles were absent exposing rotten wood and a six inch spindly seedling was growing from the rotted wood, despite all windows being blocked by plywood. We found the day staff to be rude. The faucet wasn’t properly installed, no bath mats or hand towels. Expect nothing from this place. No effort was made to maintain the room we were in. They certainly do a good job advertising their best room in pictures, but it is false advertising for room 26. We were glad to leave and will not return, nor would we recommend this place.

Partner

2/10

Poor

05 Jun 2026

Lowan

One of the grossest places I ever stayed at. Cigarette burns on my blanket, stains on the floor. Horrifying bathroom and shower. Mold on the walls.

Self

6/10

Pleasant

05 Jun 2026

Antony

Clean cheap somewhere to get your head down. Bathroom very small.

Friends

2/10

Poor

03 Jun 2026

Heidi

This is not a family friendly hotel. Corridors are tiny! No access for pram or wheelchair. We were given a room on the basement floor. Paid extra for a private bathroom but my 3 year old would barely fit inside of the shower. There was no way to hang the shower head from the wall so youd have to hold it to shower yourself down. Staff were not particularly friendly and completely unbothered by our predicament. Absolutely horrendous quality for the price, i'm shocked! Stains on the pillow too. I cried when i stayed here. What a waste of money that was.

Friends_and_family Family

2/10

Poor

03 Jun 2026

Kai

Terrible hygiene and ridiculous customer service

4/10

Poor

03 Jun 2026

Laveda

This hotel is not what it looks like on the booking site.
Room was down some narrow stairs and off the tiny reception, looks and feels dinghy.
The room, although get enough room for 2 adults and a 6 year old, the bedding had hairs from someone, the TV was lopsided and the bathroom...... there's more room in an aeroplane toilet.
Plus there were random long hairs on the wall and toilet and the shower curtain looks like its been there since day dot.
The bath towels were no bigger than a hand towel and the windows had nothing to stop anyone coming off the street and into your room. (Basement room which is at the front of the hotel on the main road).
The only positives were the location to Euston & St Pancras Stations.
I definitely won't be staying here again, I was so disappointed.

4/10

Poor

30 May 2026

Michael

OK if you get it cheap enough and can't afford anything else!

Self

8/10

Excellent

27 May 2026

Anne-Marie

Good price hotel, clean room but small. Did what we needed it to do

Partner

10/10

Exceptional

24 May 2026

Ian

Good staff and nice clean room. Excellent thanks.

Self

4/10

Poor

21 May 2026

Rachel

Room was clean. Easy to find and make way into the city centre. Staff were nice.
The key didn’t work for the front door we had to buzz to get in. The stairs to head upstairs were not great, I nearly fell a couple times coming down them. The room itself was fine. The bathroom in the room had a massive step up to it. The shower curtain was pretty moldy so was the shower area.
Pay for what you get.

Partner

4/10

Poor

18 May 2026

Quinten

Soft spots in the floors, the carpet on the stairs was covered in stains, my bathroom sink clogged and wouldn’t drain, very thin walls not good for privacy, my bed felt uneven like there were missing springs, and overall a noisy area

Self

10/10

Exceptional

18 May 2026

Gary

Firstly, the location is excellent!
Everything on your doorstep.
I received a warm welcome when I arrived.
Very friendly.
The ensuite double room was clean and comfortable, with a kettle and tea/coffee selection, T.V. and decent view, considering.
On checkout, much the same.
Very helpful. Charged my phone for me which doesn't sound much but was a life saver.
Many thanks for that.
Happy to recommend this hotel.

Self

8/10

Excellent

13 May 2026

brendan

Cheap room for this area of London. Good for a short stay and room was perfectly suitable with none of the cleanliness issues other reviews have mentioned.

Self

8/10

Excellent

04 May 2026

Lauren

For the price per night and the location it is good price

Family

4/10

Poor

03 May 2026

Anthony

Narrow passages and turns on the stairs, so difficult with suitcases. Double bed but it was against one wall so access from one side only. Window on ground floor did not have an opening restriction so was vulnerable to entry. Private bathroom had a tiny corner basin with no plug, low ceiling with shower curtain draping on the bottom of the shower tray and a very rusty rail. Not usable.

Self

2/10

Poor

01 May 2026

Mohammad

The Matteress Was
just A
Box of Springs
we Could Not Sleep For 3 Nights

Partner

6/10

Pleasant

26 Apr 2026

Anne

The room was small but clean and quiet and the bed was comfortable. We were very pleased tea/ coffee making facilities in the room. Only 10 minutes walk from St Pancras
Worth what we paid for it.

Partner

10/10

Exceptional

26 Apr 2026

Graham

Ideal for a quick stay near Euston. The chap on reception was really helpful, full marks for customer service 👏

Self

6/10

Pleasant

24 Apr 2026

Stephen

Good location for Euston, St Pancras & Kings Cross. Cafes & shops very close by. TV did not work which was disappointing. Allowed for Left Luggage.

Self

6/10

Pleasant

23 Apr 2026

Edward

The room was clean and there was a kettle and some mugs so we could make coffee.
The room was quite small but the bed was comfy. Certainly OK for a single night if you have a train to catch at St.Pancras, which is only a 13 minute walk away.
There's a decent sized Waitrose 2 minutes walk away if you need a snack and a range of restaurants even closer if preferred.
My only real complaint was the lack of a fridge/ freezer even at reception to keep some medication cool overnight and to freeze some packs to keep it cool on the journey.
Also, although not a problem for us, there is no lift and quite steep stairs to access the upper floors.99

Partner

6/10

Pleasant

23 Apr 2026

Glen

Not as bad as reviews are saying, fine for getting your head down. Bedding was clean. A shame the ensuite Shower wasn't working but I already knew it was a shared bathroom. Staff was friendly. Good location.

6/10

Pleasant

20 Apr 2026

Joe

first of all the rooms are not good at blocking external sounds, the staff were shouting around on my last night at around 1 in the morning, slamming doors and throwing drawers closed etc

the staff otherwise were pretty chill, considering the first thing i stumbled across upon my first entry was a receptionist with his sandals off, bare feet just hung up on a window ledge lol

the shower is ridiculous, i washed myself in the sink in my room instead- as this is a shared bathroom, i obviously had to use the bathroom for the toilet etc but i still rather wash myself in the sink in my room

for the bedding you'd expect duvet etc, no... just a fleece blanket- which i didn't mind but the typical traveler would like a duvet

overall its a great location with great places nearby, budget friendly considering its in london next to euston station, final rating about 6/10. could have been much better! thanks

Self

8/10

Excellent

13 Apr 2026

Paul

Decent accommodation

8/10

Excellent

09 Apr 2026

Amanda

Much better than expected from other reviews. We stayed in family room. Clean and tidy, as expected for a 2 star hotel. Great location.

Family_with_children

4/10

Poor

31 Mar 2026

Kyle

The room was clean, however very run down and out dated. The tile in the shower was cracked. Water pressure would knock you off your feet one day and do nothing the next. Sometimes lava hot sometimes ice cold. The staff was VERY disgruntled every time we talked to them. They did not clean the room more than 2 of the 8 nights and we had to ask for clean towels anytime we needed them.

Partner

6/10

Pleasant

29 Mar 2026

Caraline

Check in clerk was rude

Friends

10/10

Exceptional

21 Mar 2026

Jon-Paul

Great location 5 mins from Euston and easy to walk to West End . Room was small and compact but more than did the job. Clean & tidy. Helpful staff. Perfect for my short stay.

Self

2/10

Poor

16 Mar 2026

Matthew

The stench of cigerattes in the hallway was unbelievable...rooms not very clean

But was cheap,and was only there a few hours....luckily

Friends_and_family Friends

10/10

Exceptional

14 Mar 2026

Peter

Staff were fantastic

Self

4/10

Poor

13 Mar 2026

Melvin

Very basic room - bed was very uncomfortable. Check in guy was very pleasant

Self

2/10

Poor

01 Mar 2026

Kelwyn

When I arrived the bed was unclean, the toilet was filled with faeces, I went to speak to the manager twice And no one was around either time, also the door to my room did not lock properly, there was no hot water no matter how long I ran the tap, will not be staying again

Self

2/10

Poor

22 Feb 2026

Zaw

**** very bad, Staff support lacking, No lift and climb up for 3 floors with large baggage. room too small . I stay 3 nights without room cleaning service. Who ever wants to book this hotel please consider twice.

Partner

4/10

Poor

22 Feb 2026

Kelsey

The room felt neglected, room was so tiny for 2 people for £90ish.
The duvet was paper thin as well; it was basically just a sheet that covered us.
However, the people there were very lovely

Friends_and_family Family

4/10

Poor

15 Feb 2026

Philip

The hotel is tired and needs a lot of TLC! In saying that, it’s a cheap hotel, and the bed was comfortable and clean and the shower was hot!

Business Self

2/10

Poor

12 Feb 2026

Samida

I booked a double room, but it felt more like a single room with just a double bed squeezed in. The room was too small and very different from the photos shown online, which was disappointing. The receptionist was not friendly or welcoming. We were also not able to sleep properly because there was a lot of noise from the floor above — the floor was squeaking loudly whenever people walked, which was very disturbing throughout the night.

Partner

6/10

Pleasant

08 Feb 2026

Chris

Helpful staff. It was nice for a family of three to get in one room. Very close to Russell Square tube and close to Kings Cross.

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

dale

average room - not as it seemed in the photos. Staff were helpful in the morning but when we returned the reception person was disinterested.

Leisure Partner

8/10

Excellent

12 Jan 2026

Norman

Good enough for a night's stay.

Leisure Family

6/10

Pleasant

08 Jan 2026

Enrico

Small room but it was ok. The room was freezing and the heater is not working. Didn’t use the blanket provided in the room smells something and has lots of hairs.

Friends_and_family Friends

4/10

Poor

03 Jan 2026

Chanda

Receptionists I felt he is a bit of racist

Leisure Self

6/10

Pleasant

31 Dec 2025

Charlotte

Hotel was quiet so could sleep, they give you more than enough coffees and teas which is great but the floor was a bit questionable, it was uneven and i didnt feel it was very secure when walking around the room, owner is a bit offish when you check in but happy when you check out lol. If you just need somewhere to get your head down for a cheap rate then book it but dont expect the world, it really is just a means to an end kind of place, would book again if on the same budget.

Self

2/10

Poor

24 Dec 2025

Sarah

Room did not reflect photos and was horrible basement flat, in clean toilet , bed on it side next to wall , no head board , 1 awful pillow , light switch not even on the wall properly, the room was noisy with underground train every 5 mins until 2:30 am,
TV had no channels. Out side light came on when any one walked by . Horrible stay even considered going home, not a bathroom more like a portaloo my husband could even fit in , worst HOTEL Ive ever stayed in

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Freya

Very basic hotel. Could do with a tidy and refurb but okay for a night.

10/10

Exceptional

14 Dec 2025

James

Good value for money and in a great location between Euston station and russel square tube station

Leisure Self

4/10

Poor

13 Dec 2025

richard

Just poor in all ways. See Google review for photos to describe this review. Greeted at reception by a chap in a smelly office with bare feet. Room for had gaps all around it (not fire) bed bases worn, sockets old and yellow, carpet worn, marks all over the wall and for fun a bare bulb for lighting. As initially mentioned just poor! If it was £50 for a stopover I would have managed, not £100s avoid unless in dianneed.

6/10

Pleasant

11 Dec 2025

scott

It was okay bed was so hard didnt sleep the first night the person in the room above me was walking around all night and the noise they was making was a joke and i had no tv on the first night and on the 2nd night the guy charged my room so i had tv

Business_and_leisure Self

4/10

Poor

10 Dec 2025

Sarah

Room didn't have hot water running in tap wouldn't turn on. Shower leaking coming out off pipe bed was hard + no lift

Leisure Partner

10/10

Exceptional

08 Dec 2025

Charlotte

After reading reviews y considered cancelling my booking, but I’m honestly glad I didn’t as the hotel was fine. Only had a one night stay but all was good. Room was clean

Leisure Partner

8/10

Excellent

06 Dec 2025

Timothy

Good location. Cheap and cheerful hotel. Quite steep stairs but I would stay again for sure. Comfortable bed s

Self

8/10

Excellent

05 Dec 2025

Iain

Clean basic room.
Handy for St Pancras and Euston stations.
Quick check in.

Self

2/10

Poor

03 Dec 2025

Karen

Genuinely the worst armpit room in London. Had to hold my breath before using the airplane type loo as the smell from the pipes was so awful. A night in the police cells would have been nicer (and free)....why are Hotels.com even affiliated with this places?

Friends_and_family Friends

6/10

Pleasant

03 Dec 2025

Ben

Basic hotel but kept clean and is in good walking distance from Euston station so easy to get around London. Good option if you're needing somewhere to sleep after a long day out and about.

Leisure Friends

4/10

Poor

30 Nov 2025

Natisha

My stay at Goodwood Hotel was disappointing. Upon arrival, I encountered extremely poor customer service — the front desk staff (who I believe was also the manager) was rude and raised his voice at me when I calmly suggested there was a better way to communicate hotel policies. I was surprised at the hostility, especially when I was simply asking about holding my bags for a couple of hours before check-in.

The rooms are very small, and most of them have *shared bathrooms*, which was in the advert but you have to be paying attention. None of the rooms are as advertised - the front desk staff verbatim said the picture posted online is used for all the rooms and the rooms don’t actually look like that. The bathroom facilities were in poor condition — more like small closet-sized stalls, with the toilet and shower in separate, cramped spaces. Not kept clean - Definitely not what you'd expect even from a 2-star hotel.

The bed was reasonably comfortable, and check-in/out outside of the first encounter went smoothly. That said, you truly get what you pay for — maybe even less. I was glad it was just a one-night stay!

Leisure

4/10

Poor

28 Nov 2025

Mark

Shared facilities in terrible state.

Business_and_leisure Self

2/10

Poor

28 Nov 2025

Ashley

Arrived at hotel, reception didn’t seem aware of the process.

Went up to the bedroom which was on a slant, with uneven floorboards and the wooden cupboards were water damaged.

Our room was adjacent to the shared toilet, we could hear a man urinating as if we were in the toilet with him.

We weren’t aware that the bathroom’s were shared and would have made a go of it but my wife is pregnant and the showers were on different floors, so it was unsuitable.

Spoke to hotels.com regarding the issue and they agreed to call reception and ask for a refund. It took too long so we checked out, the receptionist was in the ignoring the ringing phone.

It then took the hotel three days to answer the call from Hotels.com regarding a refund, but they refused.

Avoid if you desire cleanliness and a good attitude.

Partner

10/10

Exceptional

24 Nov 2025

MAN WAI

It’s very central and close the Russell Square station making it the perfect place to stay for a short trip. The room is clean and spacious and staff is friendly

Self