Melville Hotel

United Kingdom , London
LONDON, 38 39 Argyle Square
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100 reviews shown

2/10

Poor

27 Feb 2026

Anna

Ha, that photo is so far from the reality. My room was so dirty. I don't think anyone has wiped dust in 10 year. All radiators, shaower etc where caked in rust, no point putting your towel to warmup or dry there. Just grim. The advertised safe in the room didn't work, it was locked. I was later told they don't have the key to them. So don't expect to leave any valuables there. It was meant to have a receptionist, didn't see one until I left in the morning. So if you are lone femal traveller looking for a manned hotel, don't go here. I called the number twice given as contact and left a voicemail as nobody answered. NObody ever called me back. Absolutely shocking place.

4/10

Poor

27 Feb 2026

Kiri

The room was very tired and the bed low quality. The shower was rickety and the seals dirty.
The reception was full of stock and building materials.

10/10

Exceptional

18 Feb 2026

Conna

Staff was excellent but room could do with some diy

Friends_and_family Family

2/10

Poor

17 Feb 2026

Georgina

There were no staff present on arrival.

The room was in the basement and was damp. The rug covering the floor looked very dirty. The bathroom was tiny. The windows were obscured for some reason.

We did not stay and booked into another hotel nearby.

4/10

Poor

16 Feb 2026

Antony

The hotel is currently undergoing refurbishment, which is positive, but no effort was made to minimise the impact of that on other guests, and there was no acknowledgement from staff that building materials lying in corridors might be unusual. Our room was unrefurbished, meaning it was tired, and non-working lights exposes a general lack of care. Email communication is strange, with many and repeated messages about the check-in process, including AFTER the stay

4/10

Poor

14 Feb 2026

Andrew

Check in great. Comfy bed. Plenty of hot water in shower. Kettle and cup but no tea or coffee. Somebody else’s Burger King paper bag left in room. Toilet seat broken and not fixed to WC. One clothes hanger. Broken window blind slats.

Business

2/10

Poor

09 Feb 2026

Rebecca

The room was dirty, broken door handy on the toilet door wet floor where the toilet has been leaking
Wouldn’t stay here ever again or recommend

Friends_and_family Friends

4/10

Poor

07 Feb 2026

Michael

Room wasn’t great, wallpaper hanging off the wall, tv had no signal and I had to try walk around with the aerial to get a signal! Kitchen had the bare minimum in terms of cooking

8/10

Excellent

22 Jan 2026

Rebecca

The accommodation was in the perfect location for kings cross. A couple minutes from the station.
There was a delay with checking in but these things happen.
The staff were lovely and kept our bags for us while we went to explore whole waiting to check in.
The room was nice, it had a double bed, a sofa bed and a single, on suite and small kitchen area. It was great for overnight but If staying for longer the lack of an area to hang out would become an issue and the sofa bed was a little hard.
Decorating was nice but marks on the wall could do with a touch up with some paint in areas again nothing dramatic. Id stay again for the price. It was a warm and comfortable overnight stay in a great location.

8/10

Excellent

22 Jan 2026

Zhujun

Perfect location, friendly and helpful staff

Self

6/10

Pleasant

19 Jan 2026

Gracie

It was really really really hot, there weren’t any staff around to help us other than some guy sat at a desk 24 hours doing his own stuff, the bathroom bin hadn’t been emptied and the tap in the sink in room 41 was literally coming off of the sink. It’s a good place to stay if you’re coming in and out and really really convenient (2 minutes from Kings Cross station). Not a lot of room, could barely fit two people in the room but it had a tea set, body wash, towels, a hair dryer and a TV provided.

Leisure Friends

6/10

Pleasant

12 Jan 2026

Gabriella

The staff is accomodating
Though there was so much noise when i checked in my room as if someone is drilling.

Leisure Self

2/10

Poor

04 Jan 2026

denise

room very tired, bathroom not fit for purpose, shower head not fixed to wall had to hold it over body, room very dingy, curtains fall off rail, wallpaper falling off wall, was described as a superior family room, not big enough for three adults and a child very very disappointed

Friends_and_family Family

2/10

Poor

28 Dec 2025

Louise

Dirty room terrible facilities

Partner

4/10

Poor

16 Dec 2025

Leo

This place is so run down. And its very dirty!!! The stairs are very dangerous. The place was so cluttered.

Partner

10/10

Exceptional

15 Dec 2025

Isabella

Yes very clean and easy to check in

Partner

4/10

Poor

28 Nov 2025

Stephen

Very uncomfortable. Room was incredibly warm even in November. Windows didn’t open. Shower slow to drain.

Friends_and_family Friends

2/10

Poor

27 Nov 2025

Kevin

The room looked old and unkept. It had satined sheets, pillow cases and matress. Which was also very uncomfortable to sleep on. The bathroom was dirty. The ironing boad had no cover and i was given a towel to use as a cover by a member of staff. The iron did not work properly. People were c iron did not work properly. We could not sleep all night night due to noise. People coming in and out of heir rooms noisily, dlamming doors andtalking very loudly. We could slso hear the washing machine al night long.

Partner

10/10

Exceptional

25 Nov 2025

Laura

The staff were amazing. The kind person who checked me in, sorted my WiFi issues and lent me a phone charger was wonderful and I was so appreciative of his support. Excellent value for money and the location is super. Would stay again and recommend.

Business

10/10

Exceptional

20 Nov 2025

Bohdana

N/A

Business

4/10

Poor

17 Oct 2025

jacqueline

check in no problem. check out no staff there, had to leave a note. Room 29 had dirty window frames. Towel rail and toilet roll holder very rusty, wash basin also. No spoon for tea/coffee. Tea coffee holder was dirty. Towel was thread bare with bits coming off it.

Business

4/10

Poor

12 Oct 2025

Deborah

Superior ground floor suite

Sadly, I didn’t read the reviews before booking but was seduced by the photos. The reality was unfortunately far from the promise. If you read other reviews you won’t be surprised at how shabby the rooms are. What confuses me more is the establishment know about the problems but as far as I can tell have done nothing to at least try to rectify the issues. It’s such a shame because the location is perfect for onward travel. I can’t imagine spending any length of time there, thankfully my friends and I spent just one night. The room was given a cursory clean, the mattresses lumpy and uncomfortable, the tv didn’t work, wallpaper was peeling, the curtain was half off it’s rail, the courtyard shared area had rubbish and an old towel left outside. It was very hard to find a positive and I just wish they would employ someone to sort out the issues and care about what they are providing. Be warned… do your homework, I certainly will in the future!

Friends_and_family Friends

8/10

Excellent

10 Oct 2025

Alan

No complaints. Decent value compared with any of the big chain 3 star places nearby. Room was comfortable and staff were great. Just what I need for a quick overnight trip for work.

Business Self

2/10

Poor

25 Sep 2025

Liana

Expedia forgot to mention that this building doesn’t have a lift. We received a room at the 3rd floor taking very steep and narrow stairs. No chance to escape a fire,God forbid! The room is very small, the heating didn’t work so we had to use the hairdryer to heat the room and it smell terrible of chlorine.
If you have a certain age or reduce mobility do not book this hotel

Business_and_leisure Partner

4/10

Poor

13 Sep 2025

Tilly

Not what you see

Does not look like what it does on the pictures. Meant to look boutique-esk. We esstentially had a box room. No water, no service, a bed squished up against the wall and bumping into everything.

Partner

2/10

Poor

13 Sep 2025

Michael

I do not recommend. Mouldy, damp and unclean.

Start to finish,
I turned up to the hotel and was asked a for a code I didn't receive and then he release I was a room with a key so didn't need a code. The key to the outside door was not working properly but I was told I just need to give it a few goes, in the end this key was not good enough. Once in the room I dropped of my stuff and had to head out. On my return I couldn't get through the door but another guest came and opened it with a code. Once back into he from I was about to have a proper look at the room. The walls had mould on, the corner and other areas had cobweb, the bin hadn't been emptied, there was a pair of knickers left in the room and the mattress had some plywood under as the frame was broken. I tried to call the hotel to change rooms as there was no one at reception but nobody answered the 3 times I tried. I managed to sleep. When I checked out I reported all this to the receptionist and they said they would look into it. I would not recommend this hotel as the price was the same as a premier inn which is always good quality and around the corner.

Self

6/10

Pleasant

29 Aug 2025

Antony

Poor value for money hotel

Disappointed by quality of room which was in the basement next to the street. Very small considering the price paid.

Partner

6/10

Pleasant

25 Aug 2025

Helen

Down side: One of the double beds was a broken camp bed. Broken window in the room. Shared patio which we didn’t know before we went and it was filthy, cigarette bits etc. no coffee in the room. Overall a but random.

Up side: Staff were really helpful. Great location for Kings Cross. No coffee provided in the room or reception

Okay for one night. I wouldn’t have wanted to stay longer sadly.

Leisure Family

2/10

Poor

24 Aug 2025

Shenel

Wouldn’t recommend.

The hotel does not look like the picture. It is run down. I was there with my daughter and did not feel safe at all. There was constant movement around the hotel and up the stairs. For a solo traveller needed somewhere to sleep: Probably okay! But for a family? No.
The bed sheets weren’t secured on the bed and the mattress was dirty. The location is right near construction so it was not pleasant to walk around.
The window opened wide and had no safety barriers. Very unnerving.

Friends_and_family Family

8/10

Excellent

05 Aug 2025

Naomi

Fun family one night stay

Super wonderful staff who were friendly and amiable. A small issue with a non-working code was sorted swiftly and in a very professional manner.
If you have a dodgy back or sort joints the mattresses might not do you any favours but the room was perfect for a family of 4 about to go on holiday

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Mustafa

The staff were very helpful and knowledge and friend

4/10

Poor

19 Jul 2025

Beverley

Dirty

Welcome was friendly, room dirty, bathroom also dirty no toilet paper, bedroom window dangerous frame coming apart! Definitely in need of a good clean and refresh!

Friends_and_family Family

6/10

Pleasant

27 Jun 2025

funmi

Very uncomfortable bed. I would have paid more for a premier inn just to have an AC and comfortable bed

Business Self

8/10

Excellent

23 Jun 2025

Janet

Close to Kings Cross. Staff were helpful and pleasant. The room was small but very clean. It was great for one night but would not be great for a long stay as there was very little storage for clothes- no hangers , plus the mirrors were too high to look into so it was impossible for shaving, makeup, hair etc.

Leisure Partner

4/10

Poor

13 Jun 2025

Jamie

Only stayed for 1 night and it was due to its proximity to the Eurostar which was fantastic, the bad points were to some extent not the hotels fault. It was a fairly warm night, high 20’s and couldn’t have the windows open due to the surrounding areas just being so nosy it was almost non stop sirens from the surrounding sreas and just general noise from the outside so had to shut the window to reduce the noise (not completely remove it) having the window shut made the room even hotter as there is zero airflow or anything to cool down the room, there was also loud banging from other guests every time a door was opened/closed and etc. I think if you do say here take some ear plugs and maybe only book for the colder months of the year.
The staff were polite and efficient, the location is a short walk from the station, the facility’s were dated and not In the best condition but the real reason I wouldn’t stay again is the complete lack of sleep that was had from the noise and heat.

Leisure Partner

6/10

Pleasant

19 Apr 2025

Anwar

staff was very nice but room quality poor and was not able to get good sleep

Leisure Family

8/10

Excellent

19 Apr 2025

Kate

Good base right near to kings cross, the guys were really friendly. We found some other residents quite noisy but this is no fault of the hotel. Room had everything needed. Were able to leave bags on check out to pick up later, really helpful.

Friends_and_family Family

10/10

Exceptional

27 Mar 2025

GEORGE

Great place

Really good stay for the night. There were no towels provided.

Friends_and_family Friends

4/10

Poor

24 Mar 2025

Jamie

Photo's are not an accurate representation

Like many others previously, the photo's draw you in and really aren't an accurate representation of what you're actually getting. Significant mould/decay around toilet flush, sink and mould spots on ceiling and bed base. Beds are lumpy and dated its just a basic double with a box base. Tvs are maybe 25 inch.

The pictures you are looking at are probably when it first opened years ago but nothing has been done in terms of repairs and upkeep. The only reason i'm not totally disappointed is because its literally 2 minutes from kings cross station and we didn't spend much time at all in the rooms

Partner

4/10

Poor

28 Feb 2025

Daniel

Disappointed

This was a disappointing hotel as I thought the Roxy chain are high end in other city’s!
The bed was only just better than a camp bed, the shower had mould, and I was not making a coffee after looking at the kettle!
I stopped at a hotel the other side of the park for the same money and would stop at that one instead!

Business

2/10

Poor

21 Feb 2025

Verified traveler

Avoid like plague

Awful. Black mould everywhere. Door had been stripped of security lock and fitted with what looked like a child’s toy with only one locking point. Damp everywhere. Not even a bin that stays closed, aerating the place with whatever you’ve had to throw away. Not suitable for children.

Friends_and_family Family

6/10

Pleasant

20 Feb 2025

Nicola

Luxury lodge.

Lovely host who went out of his way to get us into our room early.
The luxury chalet was ok for one night however the outside light shone through the window all night which caused a disturbance.
The bathroom is very tired and requires some maintenance leading to a damp smell and uneven floor.
We also noticed ants within the room.

Friends_and_family Family

10/10

Exceptional

18 Feb 2025

Jen

A quirky property with lovely hosts. Has a great nights sleep.

Business Self

2/10

Poor

23 Jan 2025

Verified traveler

Filthy. Would not go again.

Absolutely filthy. The bed was incredibly uncomfortable and we could not sleep at all, and now we both have severe back pain. The room is tired, old, and all the furniture/walls is chipped and broken. The wall dividing the room and the toilet isn’t even a real wall and light shines through it. We found a ton of dust and cobwebs. We hurt our legs due to uneven step outside. No amnesties in the bathroom. Very noisy outside because the windows are very thin.

We understand we got a cheap deal and we don’t expect amazing but we atleast expect it to be clean?!

Partner

8/10

Excellent

21 Jan 2025

tineke

Practical all you need

Great location! I love the self check in and check out. We could also leave our luggage the next day as we had a late train leaving london. The room was very practical for everything you need and in a great location! Would I stay again - yes!

Partner

4/10

Poor

20 Jan 2025

Paul

Leaking toilet message them no answer, radiator touch side of the bed got very hot struggle sleeping thinking might get burnt

Partner

6/10

Pleasant

19 Jan 2025

Carole

Good location.

Good location. Check in quick and easy and allowed us to check in early as rooms ready when we dropped bags off.
Rooms small but ok as only slept in room.
Our only issues were heating on all night which we couldn’t control so very warm and window wouldn’t open properly.
Water pressure in shower also poor.
Ok for our one night stay.

Partner

8/10

Excellent

29 Dec 2024

Melissa

Good basic hotel near kings cross

Good stay, they could do with some coat hooks in the room or some hanging space! Had all the basic amenities covered, and were very helpful when required.

Partner

10/10

Exceptional

14 Nov 2024

Giovanna

What a warm welcome from Front of House! My bag was whisked to my first-floor room with a wonderful view of the garden square. Everything was spotlessly clean, the room has some quirky rather engrossing art, the shower was good and strong ... can recommend the Melville for anyone who fancies a night or three in a really good part of town.

Business_and_leisure Self

8/10

Excellent

08 Nov 2024

Verified traveler

Adequate

The hotel was sufficient for a single night but the room was very small and up a very narrow flight of steps. The door to the bathroom stuck on the floor making it difficult to get the door open or closed.

Partner

2/10

Poor

31 Oct 2024

Shu Hei Janice

A family with 3 adults staying for 3 nights.
1.Shallow and smaller then A4 paper basin, water splash all over your body.
2.I tried to remove the bath mat as I not get use to it, shocked to uncover the shower floor was broken. The mat was deliberately used for covering it up. Hair all stuck on the mat.
3.Table with a cup of coffee and an ashtray full of cigarettes in the front yard during check in, disgusting.
4.Broken lightbulb on the front yard floor, no fixing.
5.Light outside the entrance door covered with spiderweb.
6.No toilet paper and paper roll holder.
7.1 floor towel and 3 big towels on the first night. Host reluctantly gave us 3 more towels on the second night upon requests and specifying he will NOT provide us any more towels. I felt so bad begging for towels. One of the towels gave us on the second night were stained, disgusting.
Description of the hotel amenities is cheating, please specify towels only available on the first day ONLY.
8.Sofa and chair with yellow stains. potato chips found on the sofa and the floor, clearly no/rough cleaning or sanitzing work.
9.We got 5 hangers, 3 of them were from fitting room with logos and printed size labels.Crazy.
10.I travelled with parents age 65 , I deliberately asked the host for the no of stairs. They said my room is on the G/F with just 3 steps, omitting the up and downstairs along the corridor. I knew your staff are willing to help on luggages, but a genuine answer to my query is a matter of honesty that I concern.

Leisure Family

6/10

Pleasant

12 Oct 2024

gary

Small room

Leisure Self

8/10

Excellent

04 Oct 2024

Luke

Business stay

A little bit noisy and shower was cold but couldn’t find anyone to help fix it.
Modern decor and easy to find/check in.
Clean and comfortable just a pity about the above.

Business

6/10

Pleasant

29 Sep 2024

Danielle

You get what you pay for..

Leisure Partner

8/10

Excellent

25 Sep 2024

Joe

major building work nearby. Seemed to be a large group of men congregating regularly during the day in the small park next to the hotel. Could be intimidating for some people. Hotel itself very nice, with pleasant staff..

Partner

4/10

Poor

08 Sep 2024

Stuart

No staff, no reception, shower dangerously hot. Tightly squeezed into multi-level space. Not in any way worth the money.

Leisure Family

10/10

Exceptional

06 Sep 2024

Ashley

Great stay

Place was unique, staff was amazing and so polite and went out there way to help. Would definitely be staying here everytime i go to london.

Partner

4/10

Poor

02 Sep 2024

John

We arrived and went to our room. The bathroom lights and the power plugs were not working. I notified them and they moved us to a room without ac. The beds were like futons, the wood floors were worn off stain, bathroom shower had black mold in corners. The decor of our room was unmatched. The area was quiet and very convenient to kings cross station.

Leisure Family

6/10

Pleasant

11 Aug 2024

Sali

Very nice for how much it was

Leisure Family

10/10

Exceptional

09 Aug 2024

roberta

Will see you again soon

Thank you to all the staff!!! Isaac and I had a wonderful, safe, comfortable stay. You made us feel like family:)

Partner

2/10

Poor

03 Aug 2024

Rebeka

Felt like I was staying in a hostel. It smelled like a dank gym locker. We weren’t sure if it was dead bugs or dust in the sheets. Directions were confusing for checkin. Did not feel safe

Leisure Friends

6/10

Pleasant

27 Jul 2024

EDWARD

Back to basics

I suspected when I booked that it was a basic hotel.
However if you have a basic hotel, you must get the basics right. Very few channels worked on the TV. The shower temperature could not be regulated and was far too hot to use. So this did little to help.

Having said that, the staff were outstanding and were so helpful.

Self

10/10

Exceptional

26 Jul 2024

GIGIN BABU ALOO

We were travelling to Brussels from St Pancras Station, needed a place for just one night, coz the train was early in the morning, hotel is just 5 minutes walking distance, very convenient, would recommend for very short stay.

Leisure Family

2/10

Poor

26 Jul 2024

Verified traveler

Half finished and filthy - avoid like the plague!

This hotel is poorly finished and filthy. Do not stay here!

Partner

8/10

Excellent

11 Jul 2024

Stacey

I requested extra blanket and pillow but when I asked at desk they were just telling me Hôtel is full. Eventually I got an extra pillow-
I also asked about an adapter and was told just bit one because people don’t return them. How about u put a pending charge on my account and when o return it you take back the charge? Many hotels in Canada do this type of thing for tv etc
Also speaking of tv the connection was spotty. We tried to fix it and unplugged it and re plugged it as it said on tv to do-
Also we were told water maybe best to buy. A complimentary bottle would have been great.
The coffee machine was great! I recommend putting bigger cups beside it as the small glass ones overflowed. I did find bigger ones in the cupboard.
Over all ok I guess for one night close to the station.

Friends_and_family Family

4/10

Poor

05 Jul 2024

Mark

The property was in a great location although situated opposite a park frequented by homeless types who were noisy throughout the night. The reception and staff were faultless. The room was clean, but tired and sparse. There was no plug in the sink, the shower head was broken and a lat or two missing from the window shutters.

Leisure Partner

2/10

Poor

27 Jun 2024

Verified traveler

Convenient location but nothing else good to say.

The room was tiny beyond belief with no ventilation or even a fan during a heat wave.
The bathroom was miniaturised - even the toilet was smaller than normal! The smallest handbasin ever too. Oh and all the corners of the shower were thick with black mold. I have seen worse hotel rooms in London, but not this century!!
Not sure how someone could stay there more than a few hours, to be honest. The bed was a cheap piece of rubbish too with a mattress that collapsed in the middle and some cheapo metal base which gave no extra support at all.

Avoid!!!

Partner

8/10

Excellent

27 Jun 2024

Kate

The staff, service and kindness shown was refreshing. I will be booking again and look forward to the updated rooms, the sister hotel is lovely also.

Business_and_leisure Self

6/10

Pleasant

23 Jun 2024

Adrian

The room was tired, paint work was chipped on the wall, the shower doors did not close and the shutters had slats missing

The staff and comunucations was very good and they advised that they are hoping to complete renovations soon

Leisure Partner

8/10

Excellent

28 May 2024

Vikkie

Okay for a short stay.

We booked here for an overnight stay with our grandchildren to visit London.

The price was very competitive for a family room.

It was nice that we had a kitchenette with sink, microwave, kettle & coffee machine.

A iron & ironing board are available and a hairdryer if needed.

There was also a patio door leading to a small patio area with seating, which was shared with the opposite room.

Unfortunately we had a problem with ants, which I guess can happen anywhere.

The room wasnt perfect, cleanliness couldve been better by sides of beds and underneath and rugs were poorly placed and a potential trip hazard (attention to detail)....Wallpaper coming away from wall...Not all lights working.

That said, beds were clean and comfortable.

The room itself is a good size with 2 double beds.

Bathroom was extremly small, it is a unit installed into the room, much like a caravan style, but honestly, if you just need a place to stop over at a reasonable price, its okay, though if you're like a size 2XL or larger, you'd have trouble trying to move around in there.

I'd rather have had this in the room though, than to share a bathroom with other guests, so that's something to bear in mind.

Bottom line:
I loved the art deco style of the room and outside area & having a kitchenette and somewhere private to get clean, albeit extremely small.

I was disappointed by the attention to detail, things that could easily be rectified without huge costs and the prescence of ants.

Friends_and_family Family

8/10

Excellent

24 May 2024

Lynn

Good stay.

A very pleasant experience, help with our bags ( no lift). Offer to store bags after checkout. Good all around.

Partner

2/10

Poor

08 May 2024

Hamish

Stinky

Stayed in a single room, downstairs. Room was simple, functional and small but fine.
Really noisy all night with people moving around above and up and down the stairs. Also toilet (presumably from the room next door) really stank bad. Usually I can sleep through anything, but not last night!

Self

6/10

Pleasant

07 May 2024

Karen

Room was basic but comfortable. 2 Light bulbs not working in bathroom. Hospitality trolley only had 1 cup but another was added after asking. Complimentary water would have been a nice touch. Hotel in a perfect location for our needs and a reasonable price.

10/10

Exceptional

30 Apr 2024

Paul

Clean and cheap.

Wanted cheap, clean stay. Ideal location near to station. Very friendly people . Clean and cheap. Would recommend.

Partner

10/10

Exceptional

25 Apr 2024

Shelby

Good stay! Room was super tiny, but we were only stopping through for a night, and it was super close to the train station, which is what we were aiming for. Staff made check-in and check-out super simple.

Leisure Partner

4/10

Poor

18 Apr 2024

Zoe

Very noisy. Other guests shout at 4am right outside our window.

Door didn't fit properly, was a very windy night so it kept banging. Had to find something to wedge it closed.

Floor boards squeaky. Room was very small compact.

Partner

6/10

Pleasant

17 Apr 2024

Verified traveler

Convenient Location, Comfortable Stay, Fair Price

The room was well-equipped and reasonably priced, boasting an excellent location. It included amenities like air conditioning, a fan, lamps, a TV, and multiple power outlets. The check-in process was smooth, facilitated by a pre-sent keycode.

However, there are areas that require improvement. Positioned in the basement without windows, the room featured an \"artificial skylight\" to mimic daylight; unfortunately, one of the panels was broken. There were signs of dampness, such as blown-out walls around the electrical sockets and a musty odor. The shower lacked a holder for its head, complicating use in the confined space.

Noise and light intrusion were issues due to the adjacent hand dryer placement in the neibouring bathroom and the slamming of the front door, exacerbated by hard flooring and a poorly sealed bedroom door.

Despite these drawbacks, the bedding and overall cleanliness were satisfactory, reflecting the room's fair pricing.

Business

8/10

Excellent

05 Apr 2024

Rodney

Great stay

Very friendly and helpful, nothing was too much to help with support

Partner

2/10

Poor

26 Mar 2024

Michael

Very unsafe area could smell drugs being smoked all night noisy area as well, the room smelt of drains and damp hike the room on 3rd floor as well while place needs refurbishing will not stay again

Business Self

6/10

Pleasant

01 Mar 2024

Nancy

Great staff but rooms need some work

The team at the hotel were excellent and very helpful but the condition of the rooms and bathrooms is not great, the images on the site are a bit misleading. It was quite difficult to get the shower to run hot and the first room we were shown had the curtains falling off. The staff were really helpful though and changed us to another room, can’t fault the service at all. Unfortunately the pleasant green square you see outside when you look on the map is currently a building site with excavations taking place which is noisy during the day too.

Friends_and_family Friends

6/10

Pleasant

22 Feb 2024

Zohaib

Good value and location. Bit small room though. The manager walked into the room without knocking to ask us when we was leaving completely unprofessional

Friends_and_family Friends

10/10

Exceptional

17 Feb 2024

Dean

Lovely hotel. Stayed here 1 night after returning from Disneyland. Hotel is across the road from St Pancreas Station. I was exhausted when we arrived back around 10pm. Room was beautiful, lovely comfy bed and hot shower was very much appreciated. Fridge, microwave and coffee machine plus kettle was an added bonus. Would highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

02 Jan 2024

Maddanna Chayapathy

It’s was a very pleasant experience and the staff were very friendly and very caring, we had accidentally forgot the insulin in the fridge for my son and the staff made it a priority to reach us out and stayed until we were able to pick it up, we were grateful and happy with the staff

4/10

Poor

17 Dec 2023

andrew

I'd look elsewhere

Its possible there are some decent rooms in this hotel. Mine wasnt one of them.

Reception was nice and staff seemed friendly enough. Room was in poor condition with a smashed plug socket, wallpaper hanging off, bathroom very small and no shower curtain so everywhere got soaked when you took a shower. Metal camp bed looking thing with a cheap matress and 2 very thin pillows.

I dont like writing poor reviews as ive run businesses in hospitality and i know how reviews affect business. But this wasnt a particularly pleasant stay unfortunately and one id not look to repeat.

Self

4/10

Poor

06 Dec 2023

Tim

checkin / checkout process very clunky with poor communication. room very tired / stained sofa / smell of damp

Business Self

6/10

Pleasant

29 Nov 2023

Jack

Nice enough property. Room on the small side and the bathroom average.

Value for money wasn’t great

Business Self

10/10

Exceptional

19 Oct 2023

ANDREW

Quirky decor. Gréât service. Very easy to access.

Family

6/10

Pleasant

12 Oct 2023

Mick

OK for the price, could improve at same price

Service was friendly and engaging. The hotel's pretty nice, and really handy for Kings Cross. The room was OK for one.

A bedside lamp would have been a helpful touch.

Please don't put the TV directly under the air con - it was dripping condensate onto the electrics and will do so again. I raised it with staff, who have resolved to fix this.

Self

6/10

Pleasant

07 Jul 2023

Nicola

This guesthouse is fine for a one night stay. It was expensive for the quality of the room but rates in London are high so I suppose they are in line with the market - that said it wasn’t good value for money.

Room was tired, there was a mug with a broken handle, no beside light (batteries missing), tiny pod-like bathroom, none of the decor matched.

Didn’t meet any staff but the instructions sent to enter the building / room were clear and there was no issue with access.

Business Self

6/10

Pleasant

03 Jun 2023

Joseph

Nice staff. Clean room.
People yelled a d talked all night in the park. Right outside the window. They played music. Police were heard thru out the night. Not good for sleeping

6/10

Pleasant

29 Apr 2023

Verified traveler

Excellent location but property in need of an upgrade. Mattress certainly past sell by date. Was a warm night, no air conditioning and unable to open windows.

Business

2/10

Poor

15 Apr 2023

Raymond

This is the worst vacation.

The hotel room:

1. It should not have the license to operate as a hotel. There is no cleaning service.

2. No toiletry, no towels, no cleaning service. We have to beg for someone to give us toiletry and towels and other repairs when we paid for a hotel room. What is the point of renting a room when I have to fix the broken things myself?

3. the exhaust fan does not work most of the time. when it does, it blow in air.

4. Wall paper is falling off the wall

5. The curtains are falling off the hooks

6. The TV does not work most of the time. The internet does not work when we first check in. The owner reluctantly rebooted the wifi router before our phones can connect. Prior to that we were told our phones are broken. Where is the motto, the customer is always right?

7. The sorry excuse for a couch/ chair is falling apart.

8. The sorry excuse for a rug has seen so much

Wear and tear that the color has faded to spotty colors. Forget patterns.

9. I book for a room with 2 king beds and a ensuite. Instead, I got 2 double beds with no bathroom space. It would have been illegal in the US.

10. The hot water pot is so filthy that I had to wash it myself. Upon trying to wash the pot, I ended up cutting my fingers and bled for a while. It was a close call to try and find a hospital. How is it that we are doing the same things here when we are supposed to be on a vacation??????

What kind of service industry does the owner think this is? Do we loo

Leisure Family

6/10

Pleasant

19 Mar 2023

james

You’re likely to end up having chosen a room in advance that you won’t be pleased with when you arrive. Hotels like this are the type you take only if you intend to have a brief stay in the area and you need to be near King’s Cross.

Leisure Self

10/10

Exceptional

11 Mar 2023

Fiona

very convenient for St. Pancras. Small rooms but not really a problem. Staff very pleasant - lovely to get a flask of hot chocolate on arrival.

Leisure Family

2/10

Poor

08 Jan 2023

Kelley

Nope don’t do it

First off I called before booking ask if it had electric parking. They said yes not far. I booked it. Electric charger doesn’t work and the guy said it’s not there problem. I understand that put pull that off your web page and not tell people it’s available when it’s not.
Another thing the bath room smelled so bad from the moment you stepped in the “family” room. It was awful. Front desk gave me a air freshener spray.
Hands down DO NOT BOOK.
There are other great hotels around.

Friends_and_family Family

6/10

Pleasant

18 Oct 2022

Tonia

The concierge recognized us as we entered and exited the property. They were very friendly. However the fixing for the room were not up to standards. They had only bath towels the curtains were broken. The bathroom was small and reminded me of an airplane bathroom. It was not a king sized bed.

Business_and_leisure Friends

8/10

Excellent

17 Oct 2022

Tyler

Great location and service, but walls are thin and noisy and beds were very firm with no headboards.

Leisure Family_with_children

8/10

Excellent

20 Sep 2022

Verified traveler

Great location, clean and comfortable

The hotel is located close to Kings Cross Station. On arrival the reception was staffed and I was shown to my room. The room was spacious and clean with all the facilities listed on the website. Ideal location close to the station which was just what I wanted. Enjoyable and comfortable stay.

Business

10/10

Exceptional

10 Aug 2022

Sarah

My room was a little concrete pod, for lack of a better word. It was not attached to another room, so very quiet. To get to it, i had to unlock the front door of the building, go out back, and unlock my room, so i felt safe there, too. The hotel was also convenient to the Tube, BritRail, a Hop On Hop Off Tours stop, bus stops, dining, etc. I was very pleased.

Leisure Self

10/10

Exceptional

15 Jun 2022

Valerie

Beautiful building. Room tired but functional for 1 night

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