Name: St. Pancras London, Autograph Collection
Address: Euston Road, London, NW1 5QT, GB

10/10

Exceptional

26 Jul 2026

Emma

Highly recommend staying! The staff were excellent, always very helpful, friendly and adding extra touches to make your stay special. Service withba smile.

The meals and breakfast at booking office were delicious and plentiful, drinks were superb! Make sure you don't miss the 5.05 whiskey drink.

The room, hotel and amenities were clean and to a high standard. Such a beautiful building in a perfect location for transport to enjoy your stay in London.

6/10

Pleasant

22 Jul 2026

Mark

Very handy location, clean room, some very nice staff, some disinterested.
Very slow sevrvice in the lounge / bar area,

Hotel is extremely overpriced for the standard provided.

10/10

Exceptional

21 Jul 2026

Christopher

Great hotel, great staff and ideal for St Pancrass train.

Partner

4/10

Poor

21 Jul 2026

Joanne

PROS
The hotel frontage and interior are stunning - and as a guest you can explore the Grand Staircase. Staff members are very friendly and helpful. Breakfast was nice

CONS - Our room was in the new section of the hotel, right next to the strain station. No noise issues - but - the rooms are fine, very uninspiring, the bed and bedding was fine (have had much better in other hotels), bathroom nice.
But the big issue was the view out of the window - It was a brick wall about 1 metre from the window, so was like being in a prison and the room was very dark - not great for girls getting ready. We didn't bother asking to be moved because we weren't sure what other view we would get at that side of the hotel?

We were only there for 1 night, so whether we were allocated a 'lesser' room because of that, I don't know.

But for £450 per night, we expected more.

Family

10/10

Exceptional

18 Jul 2026

Kelsey

We had a great visit

Partner

2/10

Poor

12 Jul 2026

Mayur

Stayed at this hotel for 2 nights, we were a family of 4 in one room. Only 3 towels provided both days inspite of informing the desk. No bottles of water, they expect me to have my own bottle to fill at a tap on the landing. Lastly I was charged £50 service charge. I was not told about this when I checked in. They take a £250 holding deposit and on check out I was just told £50 service charge would be deducted.
Terrible for a 5 star hotel.

6/10

Pleasant

11 Jul 2026

Julienne

air conditioning not working

Family

8/10

Excellent

07 Jul 2026

Lesley

It was a lovely 2 days stay and the rooms are well appointed and the staff couldn't have been more helpful. However the bath/shower is very high to step into and with a fixed screen attached also very difficult to get out of, if you have any kind of slight issue with knees as we have. I have also never been in a hotel where there is an optional service charge added to the room, for housekeeping etc. Hence the 4 stars.

Partner

10/10

Exceptional

01 Jul 2026

Jacqueline

Very clean

8/10

Excellent

30 Jun 2026

S

This is a fabulous hotel but it is expensive and I’m not sure it’s worth the money.

Beautiful exterior and interior. Rooms are clean, stylish and well maintained.

The spa is tiny and not well maintained. Showers are mouldy and towels grey with an odd smell.

We stayed here for nearness to Eurostar.

Wine is eye wateringly expensive.

Food is fantastic but we had an issue as booked and discussed an autistic eater and confirmed they would have the burger. When we arrived we were told there were no burgers! This was awkward and embarrassing but was resolved. Missing items on a limited menu should be flagged at booking or when sat down.

Would I stay here again? No, there are better hotels for this price in London in more central locations.

Overall a good hotel but nothing special.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Peter

The food and service

Partner

10/10

Exceptional

27 Jun 2026

Peter

The staff was excellent as was the food.

Partner

2/10

Poor

25 Jun 2026

MISS JULIET

I’m really sorry to do this as I have stayed at this hotel many times and loved it.
I arrived just before check in time and the system had been down for two days. People asleep in the lobby - crowds waiting to check in. Waited an hour then got my room key. Room was sweltering hot - aircon not working. Over the next 9 hours I requested a room change, didn’t get one, had a visit from maintenance, requested a fan, called reception 3 times and finally, at 1am signed a waiver to allow maintenance to come and open the windows. The temp outside was 5 degrees cooler than my room.
Got to sleep about 3am and then maintenance must have tried to re-boot the system at 7am as the TV and radio both came on full blast - every time I turned them off they came on again - happened six times. No one available on check out to tell them this so I have up in the end. Worst night (and one of the most expensive) I’ve ever had in a hotel anywhere in the world. So, so disappointed. It’s about the 10th time I’ve stayed here and the 3rd time in the last 8 weeks - I didn’t recognise the place.

Self

10/10

Exceptional

23 Jun 2026

Perry

Bar was great!

Friends

4/10

Poor

22 Jun 2026

Marcela

History and architecture of old original building were lovely as was The Booking bar… but our room on the 7th floor, despite high ceilings, felt dark and like an attic room with one small window. Check-in took a while. They were not able to check us in early so we came back at 7:30 pm to check in. Luggage was not in room. There was no record left at front desk reception that we had checked luggage waiting for room. There was no orientation provided by front desk regarding bars. Restaurants or other facilities in the hotel. A big advantage was the proximity to the Eurostar train and Saint Pancras station but beyond that… the value was not there… very expensive for the money and not worth it. Stay somewhere else with better service and take a cab to Saint Pancras.

Partner

10/10

Exceptional

07 Jun 2026

Sonia

Fabulous! Seriously, treat yourself to this property. The decor, the service, and amenities are wonderful. Located in the St. Pancres station makes it perfect for travel. Staff are wonderful.

Partner

2/10

Poor

03 Jun 2026

Mark

For a hotel that was as expensive as it was, there was no air-conditioning on a 95° day in London. Three days in this place with 90° heat in the room was awful. The staff did nothing to improve it. Additionally, the maid service was horrible. After day one, they opened up the drapes and allow the room to cook in the hot sun all day in spite of the fact that there was no air-conditioning and we asked that they keep the drapes closed. Additionally, no toilet paper was available after our first day, no hand towels were replaced, and the entire experience was awful very disappointed as this was our first trip to London in many many years.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Lisa

Excellent value

Partner

10/10

Exceptional

31 May 2026

Mark

Beautiful historic building, second time staying here, not cheap but the best things in life generally aren’t

Partner

10/10

Exceptional

25 May 2026

ANDREW

My partner and I stayed for two nights to see a show and watch our team at Wembley. It has been a dream hotel for us, and we couldn't have been happier. Jackie checked us in and was incredibly helpful and friendly. The room was wonderful and overlooked the Eurostar, and it was one of the nicest rooms we have stayed in.

Every member of staff we met was very easy to talk to and have a laugh with, which is not always the case for a 5* hotel. Breakfast is well worth the extra cost, and the booking office dining space is great.

We can't wait to stay again, and it's down to the people who work there. Thanks so much.

Partner

10/10

Exceptional

25 May 2026

Andrew

Lovely hotel, lots of history that’s has been kept and preserved. Rooms were clean and modern

Family

10/10

Exceptional

18 May 2026

David

All good I will be back. An excellent hotel!

Friends_and_family Friends

10/10

Exceptional

18 May 2026

MISS JULIET

Absolutely wonderful staff - always welcomed back, they make me feel like family. Great location and easy access to everywhere from Kings Cross

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Michelle

Friendly staff, gorgeous building, lovely spa.

Partner

10/10

Exceptional

03 May 2026

MISS JULIET

This hotel is on a great location - so easy to get anywhere from here.
The staff are exceptional. The front desk are so welcoming and engaging and bend over backwards to help. I will always stay here when in London

Self

10/10

Exceptional

30 Apr 2026

Brian

A lovely hotel and very welcoming staff. The bar and restaurant were very good and not too expensive. Only a quick trip so no time to use the pool, unfortunately. tasteful decor in the room, beautifully preserved building.

Partner

10/10

Exceptional

29 Apr 2026

Jan

Get what you pay for and more.

10/10

Exceptional

27 Apr 2026

Hang Yan

Staff are attentive and breakfast is delish. Thank you for a nice stay.

Friends_and_family Friends

6/10

Pleasant

20 Apr 2026

Alexis

Attic room feels rather ordinary. It was nice enough but not worth the money.

Self

10/10

Exceptional

13 Apr 2026

Peter

Room adequate, but not exceptional for this Hotel rating..eg.dirty stained mirror . Good staff, amenities and of course location.

Partner

8/10

Excellent

12 Apr 2026

Caroline

The room itself was clean but there was a wet towel left in the shower and the mini bar was also not cold so we couldn't have anything from it as it was all warm. We did tell Reception and they said they would send an engineer to the room to fix it but they didn't. That was disappointing, as was the wet towel, I wouldn't expect that in a hotel of this calibre.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

James

The hotel was stunningly beautiful and the staff were amazing. Our room was a good size for a family of four. The pool is small but was a cozy and welcoming environment to relax. We especially liked the sauna, steam room and jacuzzi.

Family_with_children

10/10

Exceptional

27 Mar 2026

Zhong Liu

The most practical hotel for short business trip from France.

Business

8/10

Excellent

23 Mar 2026

John

Don’t know

10/10

Exceptional

23 Mar 2026

Rajwant

Great stay, Laura at front desk was brilliant.

10/10

Exceptional

21 Mar 2026

Kristina

What an amazing and beautiful location. Do yourself a favor and spend the money to stay here at least once. You will not regret it. All of the amenities are wonderful, the staff is impeccable, and the property is beyond gorgeous. I splurged for my 60th birthday and did not regret a minute of it.

Self

8/10

Excellent

21 Mar 2026

adegboyega

The staff were extremely helpful. The property hoops very grand but a bit dated. Perfect for international Euostar Travellers as you can access the St Pancras International station from inside the hotel. Overall a great stay.

Partner

8/10

Excellent

20 Mar 2026

Paul

The issue I have is the mice in lobby. The room was fine and the bar area is good but the mice…..

Partner

6/10

Pleasant

19 Mar 2026

Sharon

Very expensive for what was in offer. Lunch was very expensive not great food shame lots of staff not great attention to detail first thing told need your table back. Seating uncomfortable in main bar.

Partner

10/10

Exceptional

09 Mar 2026

Salvatore

Very clean

10/10

Exceptional

22 Feb 2026

Felicity

Staff and facilities were excellent!

Partner

10/10

Exceptional

20 Feb 2026

Anne-Marie

Lovely room, extremely accommodating staff, lovely food and drink. Gorgeous, historic hotel.

Friends_and_family Family

4/10

Poor

15 Feb 2026

William

I was given an “accessible room” and told this was an upgrade. While I understand these rooms can be slightly larger, it significantly impacted the overall aesthetic, especially as this was booked for Valentine’s Day. The room featured prominent accessibility fixtures, including a large red emergency strobe light on the wall, which wasn’t what we were expecting and took away from the atmosphere and charm of the stay.

I think reception staff should clearly explain when an “upgrade” means an accessible room, so guests can make an informed choice rather than being surprised on arrival.

Leisure Partner

8/10

Excellent

07 Feb 2026

Mr and Mrs Tim

Comfortable bed, polite staff

Partner

10/10

Exceptional

06 Feb 2026

Paul

Super hotel. Height of luxury.

10/10

Exceptional

02 Feb 2026

Bhavin

Beautiful stay. Friendly staff, amazing room with comfortable bed.

Breakfast was amazing and spa massage top class.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Louise

Excellent service throughout

Leisure Family

10/10

Exceptional

25 Jan 2026

Jason

Spotless room. Professional staff and fantastic surroundings

Partner

10/10

Exceptional

19 Jan 2026

Lawrence

Room was spotless and all the staff were wonderful and helpful.

10/10

Exceptional

01 Jan 2026

Jaetaek Jett

First rate

10/10

Exceptional

31 Dec 2025

Sabrina

Clean rooms and friendly stagg

6/10

Pleasant

29 Dec 2025

Jennifer

Small room with sloping ceilings so we kept bumping our heads. A huge television was set across one corner of the room which made it very difficult to reach the far side of the bed.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Stephen

Room spotless and wonderful in every way.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Lisa

Beautiful hotel, fantastic service, and great location!

Friends_and_family Family

4/10

Poor

25 Dec 2025

Jane

Rooms were not very clean and shower stall had a j

10/10

Exceptional

25 Dec 2025

Kalkidan

One of the most elegant and historical place I ever been for sure we will be back this time next year for Christmas thank you so much

4/10

Poor

23 Dec 2025

Richard

There is a mice infestation- literally 20 or 30 running around

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Robin

Hotel was very nice, would stay again. Restaurants and main bar / longer were very good. Food was excellent. Rooms are a little tired and was a little underwhelming for the standard of hotel but overall very good and as mentioned would stay again.

Business_and_leisure Self

10/10

Exceptional

21 Dec 2025

Linda

Great room and breakfast.

Leisure Family

10/10

Exceptional

21 Dec 2025

Youdeline

Excellent choice in all aspects.

Leisure Family

10/10

Exceptional

17 Dec 2025

amanda

The hotel has retained a lot of the history of the Station. Staff were attentive. Service was very good and the breakfast was excellent

Friends_and_family Friends

10/10

Exceptional

15 Dec 2025

William

clean comfortable room

Partner

6/10

Pleasant

08 Dec 2025

Veronica

Staff member was very personable at check-in. Very strange the hotel has a policy of asking guests to pay a £12 plus service charge (not to be confused with the city tax). Room was clean but very basic - one office chair, no comfortable seating. Bed was comfortable. Bathroom small, had to get into the bath to reach the taps when I wanted a bath. Maybe going through Hotels.com was why we had such a basic room with a wall by the bed which appeared to be dedicated to the air-conditioning units on the floor

Partner

10/10

Exceptional

04 Dec 2025

Patrick

It was one of the best stays in a hotel I’ve ever had.

Business_and_leisure Family_with_children

10/10

Exceptional

01 Dec 2025

Anthony

Everything! Best hotel I’ve ever stayed at. Beautiful hotel, friendly staff, great neighborhood.

Business

8/10

Excellent

28 Nov 2025

Gary

Great stay, staff were courteous and helpful. Spacious room and perfect location for trip on the Eurostar.

Partner

2/10

Poor

26 Nov 2025

Roberto

Terrible check in - the receptionist was borderline rude; didn’t interact with us at all, made the check in feel like we were a chore.
Room was ok, except when we discovered we had no hot water in the hand basin. We reported it, and were assured it would be mended. Three days later, on check out, still waiting!
Customer service rating 0
Bar staff however were very friendly.
Breakfast was incorrect both mornings, none of our orders arrived ok? How hard should it be to get the orders of 4 eggs or omelettes correct?
Could not recommend, which is sad, and would recommend that anyone avoids it. Even more sad, for such a beautiful hotel building, we will never return.

Friends_and_family Friends

10/10

Exceptional

18 Nov 2025

Caitlin

Thanks for the upgrade

4/10

Poor

18 Nov 2025

Joseph

Terrible stay!!
Make the shower work. We could not use it for 3 days. Scalding water came out and no way to adjust it. On last night of our 3 day stay, they locked us out of the room. Spend an entire day doing London and get back to hotel tired and no way to get into room. Went to front desk for a new key. It was given to us with no explanation as to why we were locked out. We went 3 days with out taking a shower because it was impossible. We called the front desk on this at least times starting with day 1

Leisure Friends

2/10

Poor

18 Nov 2025

Joseph

Make the shower work. We could not use it for 3 days. Scalding water came out and no way to adjust it. On last night of our 3 day stay, they locked us out of the room. Spend an entire day doing London and get back to hotel tired and no way to get into room. Went to front desk for a new key. It was given to us with no explanation as to why we were locked out. We went 3 days with out taking a shower because it was impossible. We called the front desk on this at least times starting with day 1

Leisure Friends

10/10

Exceptional

18 Nov 2025

Danijela

Always a special stay

Leisure Partner

4/10

Poor

14 Nov 2025

David

Hot water not available in room 175. Made complaint to hotel at 7am - ran hot water taps for 24 mins before hot water was available. Maintenance engineer said hot water is a problem if low occupancy of rooms occurs. No lighting in lobby area of mini suite for application of make up. Very noisy, lots of late night disturbances.

Partner

10/10

Exceptional

09 Nov 2025

Duncan

Lovely hotel

6/10

Pleasant

07 Nov 2025

Graham

Just a bit to hot and had

10/10

Exceptional

07 Nov 2025

Jane

From walking in the door to checking out ,we was made to feel welcome and nothing was to much trouble,the stage were a credit to this amazing building,the room was spotless,the decor was very tastful ,which made our stay very special

Leisure Partner

10/10

Exceptional

06 Nov 2025

Jenny

Staff super helpful, great service, stunning room, and the food was delicious. Thank you

Partner

10/10

Exceptional

05 Nov 2025

Christine

Yes

Leisure Self

2/10

Poor

04 Nov 2025

Gary

Charged £100 for breakfast in the room and I also £50 for breakfast separate to my room when I booked and they said that they have to charge for both breakfast even tho we only had breakfast in the room.
It was a blatant rip off.

10/10

Exceptional

04 Nov 2025

Peter

Staff were excellent. The overall experience was superb.

Leisure

6/10

Pleasant

03 Nov 2025

Emma

Check in It took a long time.

Difficult to get a cup of tea at 11pm in the lobby area.

Confusion on how the bill was paid - either through Expedia or hotel. Still waiting for the hotel to void their payment after checkout.

10/10

Exceptional

03 Nov 2025

PHIL

Not the cheapest place to stay but it’s a beautiful hotel, with a great history restored (and improved upon) its former glory. Service is great, rooms are spacious and location is excellent. What’s not to like. Rather strange that a member of staff challenged a friend of mine who knocked on my door in quite an officious manner, but you can’t get everything right.

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

Damian

This hotel is outstanding, we were treated so nicely for the entire stay. Our room was stunning over looking St Pancras Station Platforms, the whole property is simply breathtaking.

It was a

Partner

8/10

Excellent

02 Nov 2025

J

We had to wait 1hr 30mins after check in to get our room. Check in staff were helpful but gave no reason why our room wasnt ready. When we eventually got our room it was excellent

Partner

2/10

Poor

01 Nov 2025

Adam

My wife who was carrying our child and arrived just before me was only allowed to check in as a ‘favour’ despite having shared with her the Expedia trip code.

10/10

Exceptional

31 Oct 2025

Andy

Amazing hotel, Beautiful decor and friendly staff

Partner

6/10

Pleasant

30 Oct 2025

Rachel

Definitely not a 5 star hotel. Beautiful, historic property, but my premium king was essentially an interior room facing the train station giving no natural light or privacy, and the mattress was the firmest I've ever encountered anywhere in my life.

10/10

Exceptional

30 Oct 2025

Neil

From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false.
Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.

Partner

10/10

Exceptional

29 Oct 2025

Dora

Excellent hotel, room was great, service was amazing, everyone is so accommodating and friendly.
I had a great stay.
The fact that it is literally right at the train station made everything so easy. It also has access to the underground which was very convenient as well.
The restaurant was great and so were the ones in the complex.
I totally recommend this hotel and will absolutely stay there again when visiting London.

Leisure Friends

10/10

Exceptional

27 Oct 2025

Paul

Staff were friendly, and the hotel had a good feel all round.

Partner

10/10

Exceptional

26 Oct 2025

Stephanie

It's like stepping into another time, which was perfect as we were in London to enjoy a 1930s Jazz night at 58th Street. Everyone was so helpful and had tume for us.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Hilary

This was the first time we stayed at St Pancras since the rebrand and I have to say, there were notable improvements, particularly relating to the service we received. Thank you and until next time!

Leisure Partner

10/10

Exceptional

21 Oct 2025

Eva

Very enjoyable trip, the room was very spacious and absolutely loved the spa. Breakfast was good but personally I would prefer a buffet style.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

charlotte

Excellent hotel that really lived up to my expectations! Wonderful nights sleep! Great breakfast and really enjoyable swim to end my stay. We will definitely be returning!

Leisure Partner

10/10

Exceptional

17 Oct 2025

Brian

Always a good place to stay. One of the best in the city.

Business_and_leisure Family

8/10

Excellent

23 Sep 2025

Lynn

Kings cross

Loved the spa and the history of the hotel. Room clean but as on top floor of Barlow house was very dark which I didn’t like much.

Self

8/10

Excellent

20 Sep 2025

Melanie

Relaxing at St Pancras

It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.

Self

6/10

Pleasant

18 Sep 2025

Robin

Breakfast served on cold plates so egg benedict stone cold by the time it reached my table. Surely not difficult to warm plates.

Leisure Partner

10/10

Exceptional

10 Sep 2025

John

Room is clean and large room by London standards

Business

10/10

Exceptional

10 Sep 2025

Mark

A must stay London hotel.

Beautiful building, excellent service with extremely helpful and polite staff. Alex was especially helpful in the bar and restaurant area, ensuring we had a memorable experience with our friend from the USA.
The modern bedrooms are underwhelming, but spacious and well equipped.
It's expensive, but as a one night stay, it's a real treat if you find yourself traveling through London.

Friends_and_family Friends

6/10

Pleasant

04 Sep 2025

Verified traveler

Beautiful hotel let down be mediocre room, supposed to be premiere room - not! Dingy bathroom in need of refurb, empty shower gel, 2 tissues fluffed up to mask an empty box. What looked like wardrobe doors was an open maintenence cupboard. Paid just under £450 for room only, no breakfast, had better facilities in a Radisson for £130. Had stayed here previously and had a fabulous room for same price including breakfast, so I was disappointed. On the plus side staff are lovely

Self