Name: The Memoir Club
Address: Upper Woburn Place, 12, London, WC1H 0HX, GB

10/10

Exceptional

15 Jul 2026

ADI

This is just a great hotel - pleasent, clean, and full of charcter

Self

10/10

Exceptional

14 Jul 2026

Janine

Staff were really nice and helpful, check in was really easy, hotel was clean, nice area as well. Would definitely stay again

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Sheila

Lovely hotel, clean, comfortable and great location.

10/10

Exceptional

12 Jul 2026

Rosemary

Handy for Euston and getting about round London.

Partner

2/10

Poor

10 Jul 2026

Sam

Booked via Hotels.com as reserve and pay on arrival. A staff member called me on the day around 10.30am and said I had to settle the £215 bill within 30 minutes or my room would be cancelled, no explanation. I challenged and asked to speak to someone senior, which I did. They said that they had tried to take payment that morning and the payment failed. On closer inspection there were no issues with the payment method I’d set up with Hotels.com so it appears to be a business to business issues and not a customer one. 20 minutes had passed and I still hadn’t received the payment link, I called back and they apologised and sent it. On arrival the room was tiny, the bathroom was worn and even though there were some nice touches, the room itself was only suitable for one person. Limescale and rust from the iron ruined my trousers which I specially brought for my visit to the west end. Lastly the hotel took a holder’s fee of £50 on check in but this was never explained. Instead I had to call the hotel a week afterwards to ask why £50 was pending in my bank. It may be written in small print somewhere but I think hotel staff have a responsibility to fully explain what taking my bank details would be used for.

Partner

6/10

Pleasant

01 Jul 2026

Anna

The air conditioning in my room was quite loud and the soap holder in the shower was hanging off its fittings. The staff were lovely and helpful though, but overall I expected a bit more given the hotel's rating.

Self

8/10

Excellent

30 Jun 2026

Rayda

It was in an excellent location but room was small.

Self

8/10

Excellent

27 Jun 2026

Jack

Clean room and the decor was nice however it was a little small, the elevator was very annoying, slow and the screen showed the incorrect floor. The staff was helpful but also a little slow.

The room overall had a comfortable bed and very nice bedding. However the air conditioning was quite poor, it didn’t feel very powerful at all, the shower head was also a little grimy and stuck to the wall which is a little annoying, but I think the positives far outweighed the negatives and for £185 for the night I’d definitely stay again

Self

10/10

Exceptional

25 Jun 2026

Marian

Great place, lovely room. Thanks

10/10

Exceptional

25 Jun 2026

Bilal

Location is excellent and very clean hotels. Staff is so kind and helpful.

Family

8/10

Excellent

24 Jun 2026

Jamie

Clean room and nice hotel. One of the rooms A/C struggled and wasn't as good as the other rooms we'd booked. Location and hotel quality we otherwise excellent though.

Business

10/10

Exceptional

24 Jun 2026

Morgan Louise

A beautiful hotel. Close to both Euston and King’s Cross making it a perfect location to get around London. Staff were extremely helpful and friendly and kindly upgraded our room which just topped off an excellent trip to London. Will be staying here again!

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Douglas

They need mini fridges in the rooms as I was traveling with medication and it needed to be refrigerated

Partner

10/10

Exceptional

22 Jun 2026

Jennifer

Very nice and comfortable. Great location.

10/10

Exceptional

21 Jun 2026

Karen

Lovely hotel in great location. Air con was definitely cool, and needed. Room small, but well designed and perfect for a couple of nights

Partner

10/10

Exceptional

15 Jun 2026

IAN

Lovely hotel in a great location. The staff were very friendly and professional. We had an excellent breakfast and the staff were very helpful when leaving our luggage while we spent the morning in London before our train home

Partner

10/10

Exceptional

14 Jun 2026

Carrie

Clean rooms and good location

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Tom

Great value for money and easy location

8/10

Excellent

04 Jun 2026

Geoff

Lovely hotel (second time we've stayed there in 6 months), with so many things within 30-45 minute walk.

Only downside is you have to love hard mattresses on the bed. We don't, which is why it only gets a '4' out of 5

Partner

8/10

Excellent

31 May 2026

Spencer

Friendly and helpful staff. AC was great particularly with the heat. Excellent shower, well Appointed room. Great location. A nice bar with the veranda.

Self

10/10

Exceptional

28 May 2026

Gwendolyn

The room was small but thats London. I do wish they had put in more shelves though. There was nowhere to unpack your cloths or put stuff in the bathroom. Other than that the room was very good. It was clean with a big window that let in lots of natural light and had a small table with a chair and ottoman to sit at it. Hot water kettle and coffee maker. Shower is the half door kind that always ends with water in the floor. The toiletries provided were a good quality. Air conditioner worked great and the room got very cold even on the day it was 92 degrees outside. Street was quiet at night but near St Pancreas for train travel and near tube stations. For what I paid it was very worth it for a hotel in London. Id stay again.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Stephanie

Loved our experience, very cool decor. Room was lovely too. We stayed in 602 where, if you stand at the window and look at the BT tower, when you slowly move back you'll see a window/aperture illusion, where the tower seems to grow! ;)

Partner

10/10

Exceptional

26 May 2026

Peter

Lovely and convenient stay for one night.

Partner

10/10

Exceptional

17 May 2026

Tara Lynn

Staff efficient and friendly. Beds comfortable. Rooms small but appointed well enough.

Partner

10/10

Exceptional

16 May 2026

Marilyn P

The hotel is lovely. I stayed there for 3 nights. Located in Bloomsbury, not far from the Euston station, it is a good starting point to explore the city. The hotel has been recently renovated and it offers nice, clean and quiet rooms (with Nespresso machines that coffee drinkers will enjoy). The restaurant is nice and there is a gym that I have not used. The Memoir Club is only a 11 mn- walk away from the British Museum and a few minutes from UCL university grounds, a 25-mn walk to Covent Garden etc. Last but not least the staff is exceptionally friendly and helpful. A special thank you to them !

Friends_and_family Family

8/10

Excellent

13 May 2026

Robert

AC in our 1st room did not work, so moved to another room. Rooms are small. Convenient to Euston and St. Pancras stations. Staff was courteous and polite.

Partner

8/10

Excellent

11 May 2026

David

Having stayed here in November, the fact that we rebooked meant we were happy with what this hotel provided at London prices. Everything was fine during our overnight stay before catching Eurostar the next morning.
The only issue we had really was the floor numbering in the lift!

Partner

8/10

Excellent

10 May 2026

Holly

The standard double room was really clean, great air con and decent shower. However, the room is small, so there's not much room to walk around the bed, which might be a problem if you have a lot of luggage.

Partner

4/10

Poor

03 May 2026

David

Great location but unfortunately my room was too hot and the thermostat was unable to correct the issue. They brought up a fan which suggests to me that they were aware there was an issue with the room. As result I had a terrible sleep. Not sure why they didn’t just offer to put us in another room. When I checked out all I received was a hearty shrug when informing them of the issue. Why bother asking “how were things?” if you are not going to do anything about it, if there was in fact an issue. Maybe this was a one off but I would not recommend.

10/10

Exceptional

02 May 2026

Kimberley

We travelled by train. This hotel is within a 2 minutes walk of euston station with bag storage so ideal if you are arriving early or travelling home late. When we ledt our bags the morning we arrived the reception area did have a bad smell. Rooms were clean and well equipt although the bathroom was small and in need of an upgrade. Would stay here again.

Friends_and_family Friends

10/10

Exceptional

01 May 2026

Gregory

Room good, food good, staff good, restaurant expensive

Self

10/10

Exceptional

29 Apr 2026

Robert

This hotel has had a full 'make over' and is very smart.
The bed and pillows are really comfortable.

Self

10/10

Exceptional

27 Apr 2026

Jo

Beautiful hotel, very clean and great amenities. Close to St Pancras and Kings Cross stations.

Partner

6/10

Pleasant

23 Apr 2026

Joyce

Good location, nearby Euston Station. Decent bar, but the room I got was extremely small. It is alright if you are only staying for no more than 2 nights.

Partner

10/10

Exceptional

15 Apr 2026

Robert

Exceptional in every regard.

Partner

10/10

Exceptional

10 Apr 2026

Ben

A very comfortable hotel in a great location. Near transport links and within walking distance of many attractions

10/10

Exceptional

08 Apr 2026

Andrew

I didn’t have the Breakfast on this occasion but as a regular user of this hotel I confirm it is good quality. I benefited from a comfortable bed in a convenient location at a good price. Can’t ask for much more really, I wish the entire team ongoing success in their delivery of a good experience

10/10

Exceptional

05 Apr 2026

Jay

Very helpful lovely staff, great location and beautiful rooms

Partner

8/10

Excellent

30 Mar 2026

Lindsey

Modern good WiFi good location

Business

8/10

Excellent

30 Mar 2026

Gary

Clean quiet rooms, ideal location near kings cross on the metropolitan line.

10/10

Exceptional

29 Mar 2026

Lauren

Check in process was quick and easy! Staff are friendly and answered any questions we had

Partner

10/10

Exceptional

26 Mar 2026

David

My go to hotel in London when around the Euston area. Easy check in experience, clean rooms and comfortable.

Self

8/10

Excellent

20 Mar 2026

Jason

Clean room, and good location for King’s Cross and Euston

Business

10/10

Exceptional

15 Mar 2026

Daniel

Very clean, friendly staff, great breakfast. Excellent hotel.

Partner

10/10

Exceptional

12 Mar 2026

Iain

Good location and friendly staff. Decent breakfast

8/10

Excellent

09 Mar 2026

Kirsty

Very small bathrooms with no shelf putting your things on. Toilet right next to radiator so can very easily burn arm.

Only 1 lift, but other than that, all good. Clean, well located, easy checkin.

Friends

10/10

Exceptional

06 Mar 2026

Dominic

Beautiful room - excellent location

Friends

2/10

Poor

02 Mar 2026

Martin

Extremely slow staff on check in and check out, very rude staff at breakfast.

Business

6/10

Pleasant

22 Feb 2026

Jessica

Room was unbearably cold upon arrival. Took forever for the heating to turn on when we figured out the settings. Then that was so noisy! Alarm went off at 1.30, no reassurance or apology. Pillows comfortable, bar staff were a little bit miserable when we ordered drinks. We was not made aware of a £50 deposit which was due on arrival, I also emailed ahead of time with no response…

10/10

Exceptional

22 Feb 2026

Melanie

Room lovely had a great stay bed comfy the reception staff very helful and friendly ideally situated for euston and visting all over london will definately stay again very clean hotel

Family_with_children

10/10

Exceptional

17 Feb 2026

James

The staff were amazing and so friendly! The hotel has so much character to it, would definitely recommend staying here!

Family

8/10

Excellent

11 Feb 2026

Janet

Clean modern room however the bathroom is very small and no real privacy between it and bedroom with doorway right by the bed. No space to put toiletries by the sink. Otherwise the hotel is very well located, clean and secure

Leisure Partner

6/10

Pleasant

04 Feb 2026

Gemma

Size of the bathroom. Menu options

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

STEVE

Great place excellent location

Leisure Family

8/10

Excellent

19 Jan 2026

David

It was clear from the reception area and other communal areas that the hotel had recently been spruced up (the noises made by the lift need looking at, however). The room was a very decent size for this area of London at this price. The bed was fine, but the pillows were way too soft for my liking. We also enjoyed the breakfast. We would certainly consider this hotel for a short stay in London in the future.

10/10

Exceptional

18 Jan 2026

Rebecca

Lovely spacious clean room. Loved the art and decor . Very friendly staff . Minutes from Euston station and great to access British museum and other attractions

Partner

10/10

Exceptional

13 Jan 2026

JACQUELINE

Good location, 5 min walk from Euston train station. Comfy and clean room. Staff friendly, welcoming and knowledgeable.

Leisure Friends

8/10

Excellent

13 Jan 2026

Tiranveer

Clean room and general hotel. Staff are very nice, rooms and bathroom a bit smaller than anticipated.

10/10

Exceptional

13 Jan 2026

Stephanie

Great little find

Business

10/10

Exceptional

11 Jan 2026

Tina

Lovely hotel great customer service and early check-in was much appreciated

Partner

6/10

Pleasant

11 Jan 2026

Simon

Very small room with limited space. House keeping knocked 4 times after saying we were ok , barely giving us time to
Open the door while in the bathroom. Front reception were friendly and polite and the reception area looked nice and clean so didn’t toilets. Located in good area

Leisure Family

10/10

Exceptional

07 Jan 2026

Natalie

I had the single bedroom and it was super stylish! Bed was very comfortable. Tea & coffee available in room. The toiletries smelt amazing. Very happy with my room.

Self

8/10

Excellent

29 Dec 2025

Bevan

The hotel overall is lovely. We particularly liked the location near St Pancras International train station, and the suburb the hotel is in. The ambience on the ground level is very nice and welcoming. However, our room was very, very small, probably 13sqm and the bathroom door is more of a “door” which afforded little privacy. The size of the bedroom is really difficult. If the room were bigger and the door between bathroom and room was proper, I’d give 5 stars.

Staff are very nice.

10/10

Exceptional

24 Dec 2025

Neil

Did not eat at the restaurant. No Opinion

Leisure Family

10/10

Exceptional

18 Dec 2025

Phil

Very nice hotel and a great location to get around the city and all at a very good price - highly recommended!

Business

10/10

Exceptional

12 Dec 2025

Wayne

Clean room

Partner

10/10

Exceptional

11 Dec 2025

Paul

Excellent

6/10

Pleasant

10 Dec 2025

Leanne

The hotel is fine. The gym has no weights and had no towels or water. It honestly could do with a bit of TLC. The room air con was so so noisy it kept me up at night. The lights by the bed were broken so you could only have the full room lights on. There’s no shampoo other than a body and hair wash but I used it and it was chronic

6/10

Pleasant

02 Dec 2025

Joanne

I booked this to pay on arrival with free cancellation up to 2pm the day before check in, the hotel still took payment 2 days before without my authorisation.

The area is dirty, lots of rough sleepers and felt very unwelcoming.

I found some staff helpful and some to be very rude.

I definitely won’t be returning

Leisure Partner

6/10

Pleasant

01 Dec 2025

Ashish

Grea

8/10

Excellent

30 Nov 2025

Maria Elena

Close to King’s Cross station, room small but comfortable with everything you need.

Friends_and_family Friends

8/10

Excellent

23 Nov 2025

Cara

Was very handy for buses & train station 10 minute walk to Euston station & 2 minute walk for transport in to town. Would definitely recommend

Partner

10/10

Exceptional

22 Nov 2025

Geoff

Great location to walk into central London, room was lovely and the food (restaurant and room service) was nice too - no tiny portions!

Partner

6/10

Pleasant

15 Nov 2025

Lee

Ok

Partner

10/10

Exceptional

13 Nov 2025

Takako

Good customer service

8/10

Excellent

09 Nov 2025

Connor

Staff were friendly and convenient location to st pancreas international

Partner

8/10

Excellent

04 Nov 2025

NICOLAS

The room was smaller than it looked on the pictures...Nothing to be really mad about as it is a common selling practice...However, when asking Reception about larger room options for a future stay, we were given a business card as a prompt reaction, as opposed to offer us to physically see the other rooms...NOT a good selling practice !
This being said, the hotel is very nice and clean, and extremely well-located near the Euston train station.
We will still consider coming back.

Partner

8/10

Excellent

02 Nov 2025

Idris

Compact room but well featured, comfortable bed, decent coffee, clean bathroom

Leisure Partner

10/10

Exceptional

02 Nov 2025

Christopher

A lovely hotel
A shame breakfast is a bit pricey
Great location

Partner

8/10

Excellent

30 Oct 2025

Kayla

Clean modern rooms with friendly staff. The rooms are quite small like most London hotels.

Business

8/10

Excellent

27 Oct 2025

Sue

Within walking distance of Euston Station.
Staff were friendly and helpful.
Unable to comment on the food as we didn’t eat at the hotel.
The bathroom was on the small side. A bigger shower screen would be better - you couldn’t stop the shower water spraying all over the floor.

Leisure Family

10/10

Exceptional

25 Oct 2025

Gina

Clean and comfortable hotel a short walking distance from Euro Star station and Underground. Area felt safe. Hotel staff was friendly.

Leisure

10/10

Exceptional

23 Oct 2025

Anton

Superb as always.

Business Self

2/10

Poor

20 Oct 2025

Andrew

Actually took £50 deposit for the 2 rooms booked - rather than being 'held' as a transaction during stay - and had to action refund otherwise would not have been refunded. Booked B& B rate, but breakfast not available until 7am - after we had left, and would not refund breakfast component.
Terrible.

Business

10/10

Exceptional

18 Oct 2025

Angela

Hotel was lovely. staff was great
In an ideal location from King’s Cross just a 8 minute walk.
Tube station in both directions Euston and King’s Cross to choose from
Rooms were clean and cosey great for a weekend away.

Partner

10/10

Exceptional

13 Oct 2025

Fiona

Loved staying here, so easy to walk to from Euston (mainline/underground station) and great bus links.The room was very comfortable and clean and the hotel bar was very pleasant. The bar staff were lovely, though a quick reminder to them that tips are discretionary - no adding on that 12.5% without telling me when I just order and pay for a bottle of wine at the bar please! Otherwise, it was a great stay.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Margaret

Helpful staff. We liked the coffee maker in our room.

Leisure Partner

8/10

Excellent

09 Oct 2025

Anne

All as expected, quiet & comfortable

8/10

Excellent

05 Oct 2025

Gabrielle

Good location, clean room however pillows weren’t the best and probably need replacing

Partner

6/10

Pleasant

05 Oct 2025

Jason

Room was clean and the stay was quiet,

Friends_and_family Friends

10/10

Exceptional

04 Oct 2025

Kirsty

Brilliant option just by Euston station. Rooms are small but exactly what you need for short trips in London. Well priced and good value for a recently refurbed hotel. Rooms were a bit warm so we had to window open and there’s a lot of noise but that was the only downside really. Definitely our go to for short trips in!

Leisure Partner

10/10

Exceptional

30 Sep 2025

Jon Justin

Very convenient for Euston, St Pancras and Kings Cross.

Self

8/10

Excellent

29 Sep 2025

jennifer

Clean, modern room and very convenient for access to Euston station. The room was very small but fine for 1 night.
Also allowed us early check in as the room was ready.

Partner

8/10

Excellent

29 Sep 2025

Ulrik

Very clean and modernised. Not like the many old and falling apart hotels you often see in London. The room was very small and the double bed felt very small. They also tried to cram a bit too much into the room (there really wasn’t space for a coffee table and chair), but it was wel equipped, central and clean. Would use again.

Partner

6/10

Pleasant

28 Sep 2025

Claire

The location is excellent for travel links to King’s Cross and Euston, the hotel and room was very clean but the room was very small not really suitable for two people (no space for two small suitcases), bathroom was very basic, again no space or space to store toiletries. For a solo traveller it would be fine but I wouldn’t stay again as a couple, and at the price point there are better options in the area

Leisure Friends

6/10

Pleasant

27 Sep 2025

Joohee

Great location, lovely artworks on the wall, nice vibe and friendly staffs. I had an issue with the wifi and reported. The receptionist said they’ll contact the provider.

Business

10/10

Exceptional

27 Sep 2025

leanne

Super convenient to train station. No complaints at all. Decent value.

10/10

Exceptional

26 Sep 2025

Mrs J

Lovely area to be in, felt safe. Hotel was lovely. Gym was sub par, just a few cardio machines, no weights but a Gym Group gym is just down the road. Lots of restaurants and cafes around. Room was nice, comfy bed.

Business Self

10/10

Exceptional

22 Sep 2025

Lisa

Excellent location, just a few minutes walk from Euston station and easy walking distance into the heart of the city. Clean modern hotel with good sized rooms and friendly staff.

Partner

10/10

Exceptional

15 Sep 2025

Joslin

Short but nice stay

Staff were great and the room was nice and comfortable. I wasn't there long, but I'd stay there again in the future.

Self