Name: Arran House Hotel
Address: Gower Street, 77, London, WC1E6HJ, GB

4/10

Poor

29 Jul 2026

Zainab

The property hygiene is poor and not being maintained by staff especially with shared bathrooms. Toilets were left unclean for days and lack of toilet facilities. Beds and pillows sheets were left the whole six days unchanged

6/10

Pleasant

16 Jul 2026

Dave

The main issue was, no air conditioner!

Partner

8/10

Excellent

12 Jul 2026

Nicola

The location was excellent.
Our room was very hot due to heatwave however we were provided with 2 fans.
Unfortunately the electric blew on 2 nights which by process of elimination we discovered the kettle was faulty. The staff on the first night were very apologetic and helpful.
The room was very clean.
Breakfast was okay, a little basic, probably could have had some more healthy options such as granola and porridge.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

Ann

Unfortunately we stayed during the heatwave but we were in a basement room with a nice sash window. Unfortunately we didn’t find the large fan to the morning.
Room clean and well presented, en-suite good. Excellent breakfast would stay again.

Partner

8/10

Excellent

04 Jul 2026

Emily

Spacious bedroom, clean bathroom and located in the centre of London with great travel links. The room was incredibly hot due to heat wave but no air conditioning. The breakfast was okay, nothing special. We would stay here again due to location.

Friends_and_family Friends

8/10

Excellent

02 Jul 2026

Jon

Great place. If the mattresses were more comfortable it would have been 5 stars all around. Central location. Friendly and attentive staff. Good daily breakfast. We would stay here again.

Partner

2/10

Poor

01 Jul 2026

Arlen

The room was marketed as being non-refundable along with the fact that there was no AC. However, the room was on the top floor, directly under the roof, with no attic above. The temperature of the room was so hot that it was physically unsafe to remain in the room without getting overwhelmed by heat. My two sons and I tried to do so for three hours before giving up and paying for another hotel. We had booked the room for two nights, but did not stay even one night. After requesting a refund through the hotel and through Orbitz, and being denied by both, I am writing this review. In my opinion, it should not be legal for a \"hotel\" to accept payment for a room that is over 35 degrees C because it was \"non-refundable.\" The reason that the word hotel is in quotation marks is because this is not really a professional hotel. It's a group of people accepting payments for rooms that are part of an old dirty building marketed as a \"hotel.\" I would not recommend anyone stay here. Additionally, I am going to stop using Orbitz as well because as the \"seller\" of the product, Orbitz will not stand behind what they sell and issue a refund either. Instead of refunding me $420, they offered a $60 credit to use on future purchases. Again, not recommended to stay at Arran house or use Orbitz......I envision that you will be sorry.

Family

10/10

Exceptional

30 Jun 2026

Rafael

The best location in London, good staff, good breakfast, and they help you with holding your luggage’s, before check in and after check out, that is a plus.

Partner

10/10

Exceptional

28 Jun 2026

Audrey Janer

Good choice for continental breakfast and staff very friendly.

Partner

4/10

Poor

25 Jun 2026

Mark

Shared bathroom, so it can't get more than 3 stars. No Aircon, and the window barely opened. It was super hot. The location is great, the area felt safe, but I can't give it more than 2 stars. My room key deactivated twice. The first time might have been my fault since it was next to my phone. The second time, I just went to use the bathroom and couldn't get back into my room. It was 9:40, and I hadn't checked out.

Self

4/10

Poor

24 Jun 2026

Pat

It needs updating and it needs air conditioning.
The breakfast was great .
The shower and toilet was very old.
The west end is close by .

Friends_and_family Friends

8/10

Excellent

18 Jun 2026

Sarah Yvonne

It was so convenient to central London, British Museum was just a short walk away. Shops were handy as well. Staff were so kind and helpful

Partner

2/10

Poor

16 Jun 2026

Linda

The photos for this hotel were absolutely misleading and we ended abandoning the second and third nights of our stay to move to a different lodging. They showed a small but cheerful room. So, yes, we expected a small room and facilities down the hall. What we did not expect was a heavily stained bed and carpet and what may have been black mold on the baseboards. Nor did we expect that the floor in the bathroom would be continually wet and that we had to believe that the plumbing in the bathroom could be leaking onto the floor.

Partner

6/10

Pleasant

15 Jun 2026

Raymond

The breakfast was good, noise from the front door was noisy as guests were coming and going. The staff were very helpful. The back garden area would be great if they cleaned it up a bit. Hotel was close to the main site seeing items.
The bed linen is getting a bit old.

Partner

8/10

Excellent

15 Jun 2026

Ming

It is a good location close to every thing

4/10

Poor

12 Jun 2026

Adrian

So we booked this with the look of the photographs that are illsutrated on the booking site however this is NOT what we booked we arrived to a lower ground room which had dirty walls a fire door blocked by a wardrobe and tiles loose on the enterance to the shower ( serious hazard ) the room was most definitely not pictured on the website or booking page !
This was my first time using hotels.com and I am put off booking again due to the significant
Lack of proper photos of room . The walls were stained with what looked like a previous upper floor leak . This room was a serious fire hazards as the fire exit was blocked and the next one was the floor above the windows was absolutely filthy with dust cobwebs and whatever else was living there since whenever ….. I don’t normally give such negative feedback but for £168 for 1 night I expect to see what I am actually booking from the photographs I see on a site advertising not some slump of a room ! Advise against this place ..

Partner

4/10

Poor

11 Jun 2026

Laura

Bathroom had some mold. Our neighbors experienced bed bugs. Breakfast was unappealing.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Karen

We were upgraded for free. Staff friendly and helpful. Great breakfast.

Family_with_children

8/10

Excellent

30 May 2026

Yifeng

Too hot and no elevator. Very good breakfast. It’s clean. Staff helpful.

Partner

2/10

Poor

30 May 2026

Ahmed

We spent one day at the hotel. The location is good but we had bed bugs in our room. Also, the TV cable was not well connected. The room ventilation is horrible in case you close the outside Windows. It was not a good experience. Do not recommend for families or long stay.

Friends_and_family Family

6/10

Pleasant

28 May 2026

Judith

Pas d'air climatisé et le chauffage en tout temps même quand on demande de le fermer il repart la prochaine journée même a 20 degré.

Family_with_children

8/10

Excellent

27 May 2026

Betty

My three grown daughters and I stayed here 3 nights during a trip to London. Affordability and safety were the two most important goals for us, and this checked both boxes. We booked a quad room on the second floor, which had 3 beds, a small en-suite bathroom, a refrigerator, small closet, a large television, and a fan. As far as location, we were a 5 minute walk from the Goodge Street tube station and 10 minutes to Tottenham Court Road Station. There is a neat little restaurant / pub just a couple blocks away that we enjoyed visiting as well. We felt safe staying here, and our room was comfortable enough for sleeping and getting ready for our day.

4/10

Poor

26 May 2026

Chinte

The breakfast in this hotel is OK. However, the housekeeper service is terrible that did not clean the room and did not replace the bath towers.

Family

8/10

Excellent

24 May 2026

John Daniel

Staff were very helpful. Location is great.

8/10

Excellent

22 May 2026

Tuan

Breakfast is good
Staff is so nice

Family

10/10

Exceptional

20 May 2026

Bruce

Great location for those seeing London on a budget, very friendly very well placed lovely breakfast

Partner

10/10

Exceptional

19 May 2026

Peter

Fantastic and staff friendly and helpful

4/10

Poor

19 May 2026

Yuning

Very small room

4/10

Poor

18 May 2026

Peter

Booked this hotel due to its proximity to Buckingham Palace. The photos looked good & generally good reviews.
Having booked & paid earlier, I had a WhatsApp message from someone claiming to represent the hotel asking me to click a link to confirm my booking & payment - valid 24 hours!! Rang hotel & told to ignore.
We had room 11, definitely not in the photos. The stairs to the top floor are steep. The room very scruffy, poor paintwork & maintenance. The bathroom/shower in my touring caravan has more space than this 'on-suite. The sash window could not be secured & would not stay open during the warm night.
The breakfast room is in the basement ( which i knew) but getting down for breakfast just after 8am wed found the room full. The seating is long tables so no sitting & chatting as a couple over breakfast at your own table. Faced with the choice of standing in the corridor waiting for space or going out for breakfast, we chose the latter.
If you want rough & ready this is it, though I would expect to pay less for rough & ready.
Location wise, its okay for eating places on the old Tottenham road & Oxford street.

Partner

2/10

Poor

18 May 2026

Karen

I had a cold cell-like room with little to no heat, no window you could see out of and a leaky shower.The heat finally came on but would go off again as if was on a timer. No extra blankets were available and they refused to give me either a partial refund or another room until my final night there. It was a terrible experience and I came down with a bad cold.

Location was the only good thing.

Self

10/10

Exceptional

15 May 2026

Antoinette

Our stay was delightful. The room was spacious and very comfortable. We requested en-suite, some rooms share a bathroom. The staff was friendly, kind and helpful. We were able to walk to so many places, including Buckingham Palace and the British Museum. There are shops and restaurants within easy distance. We had a ground floor king deluxe room. If you have suitcases remember there is no lift so request ground floor. We would definitely stay again. We have already recommended it to friends.

Partner

8/10

Excellent

07 May 2026

Patricia

Good walking distance from the Euston Train Station and Theatre Land. Room was very clean. Staff were friendly. Breakfast was simple but did what it needed to to set you up for the day. Would stay again…

Self

6/10

Pleasant

27 Apr 2026

Serge

Good location, and clean but in poor condition with cracks in wall and poor plumbing. Friendly staff.

Self

10/10

Exceptional

25 Apr 2026

Elizabeth

Very helpful staff, very clean!!! Very safe!!!!Many different underground stations walkable. Everyone was close and walkable!!!!

Family

6/10

Pleasant

14 Apr 2026

Kenlee

Nice, helpful staff.

8/10

Excellent

14 Apr 2026

Beverley

Clean room, kettle was not empty,shops close by ,breakfast was fresh. The staff were not rude but didnt talk much .

Partner

10/10

Exceptional

14 Apr 2026

Ian

Staff very helpful and practical and courteous. Great location, in the heart of Bloomsbury/ Fitzrovia and close by the British Museum, West End etc. A cosy stay, recommended.

Self

8/10

Excellent

11 Apr 2026

Tianqing

Good

Partner

8/10

Excellent

07 Apr 2026

Andrew

Very affordable option near a lot of different sights

Friends

10/10

Exceptional

07 Apr 2026

Matthew

Great location

Friends

2/10

Poor

03 Apr 2026

P

The shower would regularly cut out whilst using it. Whilst my wife got ready, I used the bathroom across the hallway; although I locked the door, it turns out that this doesn’t actually lock the door, so another guest walked in on me. Being able to shower and not having other guests accidentally intrude upon me in the bathroom are basic expectations of a stay in any hotel. The hotel didn't even respond when I messaged them about this.

Partner

8/10

Excellent

29 Mar 2026

Fiona

Room was perfect for an overnight stay and ideal if you want to catch a train to/from Euston. Nce people, sadly didn't get a chance to have breakfast.

8/10

Excellent

19 Mar 2026

Insop

Good

10/10

Exceptional

17 Mar 2026

Kamila

Great stay

Family

4/10

Poor

17 Mar 2026

Armstrong

There are shops nearby, the only thing good in the hotel is their continental breakfast, apart from that my room was having a window but i was not able to close it and the WC is very very small

Self

8/10

Excellent

16 Mar 2026

Mark

Overall a pleasant stay, check in and out was smooth, room was nice and clean, but the water pressure for the shower was very poor, just trickled out, can't vouch for the rest of the rooms but I was up on the top floor and it wasn't the best.

Self

10/10

Exceptional

15 Mar 2026

J

Great value in a very convenient location. Friendly and helpful staff too. I’ll happily stay again.

Self

2/10

Poor

13 Mar 2026

Rokas

I was bitten by bedbugs. I just hope that they all stayed in the room and not travelled with me. I didn't mind the shared bathroom or poor sound isolation, but the bites really bother me.

10/10

Exceptional

12 Mar 2026

Ronald

Perfect location with plenty of shops and oh yeah the British Museum & Euston Station are right there

Self

2/10

Poor

11 Mar 2026

Li

If you are assigned a room near the road, it can be very noisy. Even late at night, you can still hear many cars passing by, which makes it hard to get a good night's sleep. In addition, the basic room type does not have a private bathroom.

10/10

Exceptional

09 Mar 2026

Eghosa

I highly recommend Aarran House, with its peaceful environment and comfortable bedrooms, along with helpful staff who showed us how to get around and provided a taste of the lovely food, which was the highlight: breakfast with a healthy variety of choices. I will definitely visit London again because of the hotel. Thank you.

Friends_and_family Family

8/10

Excellent

07 Mar 2026

David

Perfect location to head up to Camden Town or down into the city centre.Bus number 24 or 29 takes you to both locations.

Partner

10/10

Exceptional

25 Feb 2026

Colin

great location and value for money

6/10

Pleasant

23 Feb 2026

ian

I would only recommend this place if you were just staying for one night the front of house hygiene was poor you could smell the BO the toilets were not very clean and the breakfast was very basic

Family_with_children

10/10

Exceptional

22 Feb 2026

Rosalind

The room was clean and welcoming. The staff very helpful and friendly.

Friends

10/10

Exceptional

17 Feb 2026

Lotus

Very friendly staff and the hotel's location was amazing. There is visible wear and tear in some areas but I would expect much worse for the low price. Would definitely stay again.

2/10

Poor

16 Feb 2026

Mohammed

The room is extremely tight. I have never seen a room with this tight space. This is a fraction of a room. The add for the rooms is absolutely misrepresent the actual shape of the room. I will never come back to this hostel! This not an hotel at all. It is a hostel.

6/10

Pleasant

14 Feb 2026

Richard

Older property, small but clean spaces.

Leisure Self

10/10

Exceptional

12 Feb 2026

Georgee

Room was lovely, clean and spacious. The man on reception very nice and helpful. Continental breakfast did the job. Good price. Only feedback to improve would be the shower cubicle could benefit from a shelf for products to be put on and a mat for when coming out the shower as we were only given a towel each and the floor got wet without a mat.

Leisure Partner

4/10

Poor

06 Feb 2026

Miles

The walls and floor of the room were in poor shape. Cracks and chipped paint and torn carpet. The bed sheets were far too small for the mattress and came off the mattress easily in the night. Room service would still attempt to barge in after letting them know I was still in the room. Had to go next door for breakfast, which was very crowded and had poor selection.

Leisure Self

10/10

Exceptional

03 Feb 2026

Donatienne

Great location, good breakfast and great staff

8/10

Excellent

01 Feb 2026

Alison

Staff welcoming and very helpful. Room clean with good facilities. Breakfast was included and more than adequate. Location was very convenient.

10/10

Exceptional

27 Jan 2026

Maria

I stayed in a single room with private bathroom. The room was small but with enough space around. Looks like the room had been recently redecorated and the bathroom looked new too. I stayed for a night for business and it was much better than I expected.

Business Self

6/10

Pleasant

24 Jan 2026

jane

Stayed in Room 10 on the top floor, was a room for 4 people but we were a group of 3 adults, easy checkin man on reception was really friendly. Was aware no lifts but quite a lot of stairs with heavy suitcases, first impressions of the room was good, but more close inspection lots of dust about especially on light switches for wall lamps, electric sockets moved whilst plugging or unplugging the phone, not sure that would pass H&S, bathroom was smaller than a caravan bathroom, so used the bathroom opposite, not idea, but it was bigger. Breakfast is in the hotel next door and got extremely busy and the room is quite small, if full you can sit in the reception area where there are table and chairs found this really odd. Would stay again due to the location. Hotel lovely and warm and all staff are friendly

Friends_and_family Friends

6/10

Pleasant

22 Jan 2026

Ranganayaki

The staff at the reception are excellent ! Had to go next door for breakfast where the kitchen staff also were very good.
But I give it okay rating as could not sleep all night because of rattling noise all night which I could night as I had a work event next day.

10/10

Exceptional

21 Jan 2026

John

Very good value all round.. nice clean room, lovely attentive staff, great location & top breakfast.. will be back on next trip to London.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Mark

Friendly staff. Room was clean.

10/10

Exceptional

12 Jan 2026

mathew

Great hotel

Business

8/10

Excellent

10 Jan 2026

Jhon

Everything nice

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Dean

Friendly staff and good location

Self

8/10

Excellent

28 Dec 2025

Lesley

My stay was extremely short so cannot give a whole lot of feedback. I was looking for a bed for the night as I had an early appointment. It was a single deluxe room and had all I needed. Bed was clean and comfortable and I had a very peaceful sleep.

Business_and_leisure Self

10/10

Exceptional

27 Dec 2025

Madison

I found a great pub! Marlborough Arms,just a short walk around the block!

Leisure Self

6/10

Pleasant

22 Dec 2025

Peter

Staff very courteous, Nice and clean room, good location,
my only negative for the room I had was not ensuite - (I was aware of this prior to my trip)
All in all it does what it says on the tin, nice low cost option

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

trevor

decent room, bed was a bit stiff but overall a decent room for the price point

Leisure Self

8/10

Excellent

14 Dec 2025

Madeleine

Great location and excellent price for what you get: Bed was comfortable and room was clean . Continental Breakfast was also good .

Leisure Family

6/10

Pleasant

08 Dec 2025

Midhun

Room

8/10

Excellent

07 Dec 2025

Julie

Room was clean and adequate to our needs. Only down side was hearing the upstairs guest foot fall and the noise of the running water from the upstairs room too.

10/10

Exceptional

06 Dec 2025

Dan

Fabulous location … excellent value for money

2/10

Poor

05 Dec 2025

Malty

I got bit by bedbugs

6/10

Pleasant

25 Nov 2025

Glen

The room was spacious with a very nice bathroom. However there is no AC (not a problem as we were there in November) and a table fan is provided. The deluxe King is in reality a queen size bed (60 inches wide and not 76 inches) due to the different UK and North American definitions of a king bed.

Leisure Friends

8/10

Excellent

23 Nov 2025

Glenn

Was surprised to learn there was no bathroom in the room. No real issues but would have been great to know in advance (as I might have packed differently) or at least informed ay check-in.

Leisure Friends

8/10

Excellent

22 Nov 2025

Sheila

Room on first floor warm and welcoming ideal for solo visit ideal location.Continental breakfast adequate for my needs.Staff most courteous and polite quick check in and departure very satisfied and will certainly use again.

10/10

Exceptional

20 Nov 2025

Kamila

Very pleasant staff and clean comfy room

Leisure Self

10/10

Exceptional

14 Nov 2025

lisle

Nice

10/10

Exceptional

05 Nov 2025

Narasimma

Great location and warm reception

8/10

Excellent

30 Oct 2025

T A

The room desperately needs redecoration.
Hotel entrance and reception were immaculate for a small hotel in an old building.
Staff very polite and helpful

Partner

10/10

Exceptional

24 Oct 2025

Doreen

Very good staff friendly and accommodating room clean neat and tidy, only down side being lack of space shower small and best time to get hot water is in the evening would recommend it to friends. Very central to many attractions easy to find your way about 😊😊😊

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Jordan

Great location, amazing breakfast and clean room

Leisure Self

8/10

Excellent

10 Oct 2025

Charlie

Yes

Leisure Self

6/10

Pleasant

07 Oct 2025

Emilia

Basic small room at very good location

It's a great location for staying in central London within a short distance to the tube, buses, and shopping. The breakfast was excellent with a wide variety of choices.

The room was beyond basic and very small. The shared bathroom may not be for everyone. Beds were clean and comfortable. We spent little time in the hotel, so it was OK. Otherwise, I would have rethought my choice.

Friends_and_family Family

8/10

Excellent

06 Oct 2025

Suborno

Clean room, friendly staff in a good central london location.

Self

8/10

Excellent

27 Sep 2025

Danielle

You get what you pay for with the rooms. They need a bit sprucing up and the beds needs updating. Besides that, rooms were very clean and came with everything you need for the weekend. The TV with Netflix was a godsend for a tired child at the end of the day!

Transport links are near the hotel are great! Theres multiple underground stations only a few minute walks away that take you right up the landmarks, the west end etc in minutes.

Hotel was quiet and even outside was silent at night which i found surprising as we stayed the weekend all the new uni students moved in down the street. Not a sound and I had the window open. The shared bathroom is extremely clean and semsbto be restocked and cleaned down frquently. The breakfast was lovely, its was my family's favourite part of the stay! Staff let us leave our bags after we checked out as well so we could explore London more before our coach came. Staff were extremely welcoming and helpful.

The only thing that made me uncomfortable with this hotel was that while we were out the maids had let themselves into our room too refill the teas, coffee and biscuits without our knowledge. We didn't leave the hanger on the door asking them to do so. We found that they had folded all our belongings up and tided all our clothes into our suitcases. This may seem nice but, to us it felt like an invasion of privacy. We had left alot of our belongings out.

Leisure Family_with_children

8/10

Excellent

17 Sep 2025

Bac

The location is very good.
It is very tough to carry luggage to the top floor

Leisure Friends

10/10

Exceptional

08 Sep 2025

Nancy

The location was central. The man on the desk as we were leaving this morning was very helpful. We did not hear in advance about the subway strike. He helped us get a cab that got us to Heathrow on time.

Leisure Partner

10/10

Exceptional

02 Sep 2025

John

I'll be back!

I like the area and it's easily accessible from the Piccadilly line which is important to me. It's also easy to get to from the Elizabeth line but coming in from Heathrow the fare on the Piccadilly line is less than half what you pay on the Elizabeth line!
On this trip I had a pleasant pause at Russell Square Gardens on the way to my room from the train

Business

10/10

Exceptional

27 Aug 2025

darren

My kids and I had a wonderful stay at the Arran. Location coild not be bettered for aalking about to the British Museum and anto the National Gallery and the West End.

The Arran Hotel staff are very friendly and helpful.

The continental breakfast included is really good too.

I can thoroughly recoomend a stay here.

Thank you all at the Arran House.

Leisure Family

8/10

Excellent

15 Aug 2025

Anna

Great location

Fantastic location
Great price for central London
Plenty of breakfast choice for a continental
Downside shared bathroom but wasn’t a problem for 1 night stay

8/10

Excellent

03 Aug 2025

Ruth

Very charming hotel. They also offer a good selection for their breakfast buffet.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Li

Nice and cozy

Nice and cozy. Close to British Museum