Ghazi
The stay in the hotel was overall great. However, I experienced two issues with the payment. The first one was that I was charged a service fee for the accommodation charges that was not mentioned in the price shown to me on Expedia, so I ended up paying 5% over what was shown as \"Due at the Property\". The second issue was that the final charge was charged by the hotel in my home currency rather than GBP, even though this option was not mentioned during check in or check out. As a result I ended up paying around 9% over the actual exchange rate instead of the 3-4% that is usually the rate when you pay in the local currency when traveling abroad. The hotel claimed that it must have been an issue with the bank even though all other payments during my trip were charged in the correct currency. Overall, I just think that the hotel could be more transparent with the service charge fees and they need to make sure to provide the customers with the option to select the currency during check in/out.
