Name: Fitzrovia by Capital
Address: Great Titchfield, 102, London, W1W 6SL, GB

2/10

Poor

01 Feb 2025

heather

Terrible experience from Hotels.com

Terrible, we were already travelling down to London when after 3 emails & phone calls I was informed our apartment building was closed due to BED BUGS!!! Absolutely ruined our 3 night break as we were offered a far inferior apartment way away from our friends apartment in Fitrovia. I felt obliged to accept the offered accomodation otherwise I may have had no where to stay!! Absolutely terrible service from Hotels.com. Apartment was small, 1 small bed, tiny kitchen, not enough sockets, plug sockets sparked fusing all the sockets, altogether a terrible experience!!

Friends_and_family Friends

6/10

Pleasant

21 Dec 2024

David

The apartment is quite spacious and the kitchen and bathroom are almost new. There is a Tesco Express less than a 5-minute walk away and a nice cafe for coffees. Only a 10-minute walk to Oxford Circus. The apartment is let down by quite shabby furniture, in fact the sofa-bed was all but unusable. Also the lift is out of order as was the wifi when we stayed. Footstep noise from the apartment above is also quite loud. Having said that, it is in a lovely and very handy area and some new furniture would give this unit at least 4 stars.

Leisure Family

6/10

Pleasant

15 Nov 2024

Debbie

I liked how bright the apartment was. It was close to the subway and it was walkable.
I didn't like that the elevator doesn't work, and apparently it won't be fixed. So it's impossible to be there if you're a person with mobility disabilities. Unfortunately, they don't give information about how many floors the building has, so you won't know how difficult it will be for you to access your unit.

Leisure Family

6/10

Pleasant

19 Oct 2024

James

Location is good. Close to several train stations.
Close to shops, restaurants, etc.

Leisure Friends

8/10

Excellent

31 Jul 2024

Sandra

Perfect appartment with everything you need!
But after check-out at 10am the luggage could not be stored …. We had to organize another place for storing our luggage.

Leisure Family

10/10

Exceptional

25 Jul 2024

Diego

Perfect

6/10

Pleasant

17 Jul 2024

Elizabeth

This was a good property for the price point. The unit was located in a really great spot, a close walk to many major sightseeing spots. There were a few downsides. The pullout sofa bed was awful, bent in the middle, creaky, and uncomfortable. The unit was advertised as having a washer and dryer, but only had a washer… our clothes are current hanging out to dry at our next hotel. The lock on the bathroom window was broken and we couldn’t lock it (safety concern). The furniture was worn and peeling. Overall, for the price point it is worth the money.

Leisure Family

4/10

Poor

14 Jul 2024

Shilpa

The property is located in a great area and walkable to a lot. We had to relocate to a hotel after a few nights because of a bed bug issue. We had been assured by property management that the issue had been resolved and we didn't cancel our stay but clearly the issue has not been resolved despite their efforts!

8/10

Excellent

13 Jul 2024

Natalia

Awesome location close to metro and major shopping areas. Multiple restaurants nearby. The apartment was clean. The stairs leading to the apartment have been through a lot and need some work.

Leisure Family

10/10

Exceptional

23 Jun 2024

Mr Richard J

Lovely stay great location

4/10

Poor

23 Jun 2024

Jenine

Loud building. We heard people talking and movement at all hours of the night. The shower was broken and had water all over the bathroom. We used all the towels cleaning it up and management wouldn’t provide new towels without a fee. Flies in backyard due to a broken sewer pipe. Mold in back bedroom due to leaky back door. Only 2 rolls of toilet paper for 5 people. The area is great. I wish they took better care of the property.

Leisure

10/10

Exceptional

21 Jun 2024

Irvin

We had a great time. Our favorite part was the terrace

Leisure Family_with_children

8/10

Excellent

12 Jun 2024

Pavanjit Singh

A convenient property close to the heart of the city. Spacious apartment for us a family of four. All the amenities one could need to create a base in London.
I booked an apartment with a terrace and was given one without it. With no real closure on the issue when I raised it. So do confirm the apartment you are booking is the one you’re getting. Aside from this they were were easy to connect to for anything required.

Leisure Family

10/10

Exceptional

06 Jun 2024

Gisele

Our stay at this flat was absolutely perfect, everything was close by

Leisure Family

6/10

Pleasant

26 May 2024

Jennifer

good location, no patio

Pros: Great location, around the corner to bars, restaurants, and stores. Quite clean when we arrived. Plenty of space. Easy to get into with onsite lockbox for keys.

Cons: no communication with owners. The coffee maker didn’t work and there was not enough supply of toilet paper. We messaged the number they gave us several times and never got a response.

The biggest disappointment was that we chose this apartment because the pictures showed a large outdoor balcony with view. When we got there, we found the balcony but there was a sign (that looked like it had been there a long time) that said it was private property. The picture of the large patio needs to be taken off the site as it is unavailable.

Friends_and_family Friends

2/10

Poor

06 May 2024

Sheila

This experience was probably the worst of all my travel experience. I woke up with a ton of bedbug bites. On my left hand alone between my palm and top of my hand I had 15 bites and my left hand 13 bites. Throughout my whole body I had well over a hundred bites. I looked horrible because they were red, swollen and by the third day they were ozzing liquid. I contacted the management to request a different unit, and they just informed me they were fully booked and I should contact the agency that I booked with. NO Apologies or actions to help with the situation. I did reach out to Expedia to let them know what's going on, and when they contacted the management and they flatly refused to help or give a refund. On the third day I woke up and found 3 huge bedbugs in my bed along with blood stains. Turns out I had squashed some of the bedbugs while sleeping, and since they were bloated with my blood they popped. I also found many more live ones on the couch. To be honest I did read 1 review mentioning bedbugs, but I thought it was a 1 off case and they probably took care of it. This was months before my experience. Later I found more reviews mentioning bedbugs not only on Expedia but other sites with photos. I have photos but Expedia doesn't have an area I can load them. 2 weeks later I'm still itching, and I can't even take photos on my vacation because some of the bites are on my face and it's swollen and looks awful. This has ruined my trip. DO NOT BOOK HERE.

Leisure Partner

10/10

Exceptional

24 Apr 2024

ahmed

I stayed in 2 bedroom flat number 4, it is very neat and renovated. The second bedroom is a bit small and has a single size bed which makes the apartment suitable for 3 persons only, not 4.
The location is amazing, walking distance from everything; I would definitely stay here again.

Leisure Family

8/10

Excellent

16 Apr 2024

Wafaa

The flat is average decorated but clean and tidy I liked the location and that it fits the purpose of my visit near all amenities I need

Leisure Family

10/10

Exceptional

04 Apr 2024

Amy

Perfect location for SOHO shops and food. Accommodations were spacious and the response time was great.

Leisure Family

8/10

Excellent

25 Mar 2024

Hing Kau

The apartment was nicely designed with a separate bedroom. The living room was nice and bright. We like the decor if the apartment which gave us the feeling of living in a home instead of a hotel. Its a very unique building, especially the elevator in which you can see the stairs outside when itsl is going up..

6/10

Pleasant

23 Mar 2024

Elizabeth

Fab location but the repair of the property was awful. Plaster missing, skirting boards hanging off. We were staying there as my son was having surgery at the Portland, and I felt that that level of disrepair presented a real negative for us. We had to put objects in front of the disrepair so he didn’t catch his toes/feet on them. Reported the disrepair whilst we were there so hopefully it will be sorted before the next visitors.

Leisure Family

10/10

Exceptional

19 Feb 2024

Stephen

Excellent location and cleanliness

Leisure Family_with_children

10/10

Exceptional

17 Feb 2024

Paul

Lovely little 2 bed flat

Amazing location - fantastic part of London. Really easy access to building and flat and everything was decent quality and well specced.

Lovely roof terrace and comfy beds! 10/10

Friends_and_family Family

10/10

Exceptional

12 Feb 2024

Derin

An excellent alternative in Central London

A very clean and comfortable apartment in a wonderful location at reasonable price. Satisfied with the experience. Highly recommended.

Friends_and_family Friends

10/10

Exceptional

08 Feb 2024

heather

Great apartment for London

Great apartment, booked no 9 but was given 15 which had a roof terrace & 2 bedrolms so really pleased. Great location near Oxford St, plenty of places nearby to eat & drjnk. Everything in thr aprtment was too quality, id definitely recommend this place to anyone!

Friends_and_family Friends

2/10

Poor

03 Feb 2024

sandra

Bed bugs. Video evidence and I plan to ensure this doesn’t happen to anyone else. I have big bites all over my body. I am disgusted I thought I was allergic to something but found out by fluke I was being bitten by bugs on the chair and possibly bed too. The dear cleaner cleans well so not her fault, the place looks clean but their furniture needs fumigation. This is a pending problem, I am waiting to see what they do before I proceed further. I have spent the last 9 days almost ripping my skin off scratching and wondering what I may have eaten or touched until I saw the insects. Yuck. I am so sorry for the people checking in today. I know they won’t close off the apartment because the have guests booked already. I should have checked out the first night when I got there and wasn’t immediately ok with the place. The pictures do it too much justice. The rooms are really small but all else is fine. Just fumigate. I await their resolution because I know I didn’t pay to have my skin injured down to my feet! Only my face and midriff got spared. Location is great if you want to be next to shopping, dining and smack in the middle of everything. Body is crawling and itching still. Gosh.

Business_and_leisure Family

8/10

Excellent

12 Jan 2024

Catherine

Close to city centre and close to several tube stations (Great Portland Street and Goodge Street are closest). Very well appointed apartment, excellent bath/shower, great kitchen. Rooms are a good size with a balcony as a bonus. Drawbacks are the noise, from outside and from other apartments (bring ear plugs for sleeping, and maybe a spare tea towel if you are staying more than a few days.) I would definitely stay here again.

Leisure Family

6/10

Pleasant

16 Dec 2023

George

Property was on a great location.

Business Self

6/10

Pleasant

16 Nov 2023

Marie

They transferred us to another property in Fulham because there was an issue with this apartment . Arriving at the other apartment they forgot to put the key in the lock for our check in so we had to wait an extra 30min. We made sure we needed a lift because i was travelling with my parents. The other apartment had no lift and they never asked for assistance to help us transport our baggages. There was no wifi, i contacted the owner and he didn’t respond to it. But he responded fast when we allert him for the missing key. The area was more quiet which i think we would of preferred the soho one. The appartment they give us is bigger and nicer which was very nice of them. And clean too. Besides that everything else was perfect Thank you.

10/10

Exceptional

01 Oct 2023

Melissa

Apartment was compact but perfect for my family. Close to main shopping area. Safe area. Only thing that was an issue was that the shower leaked under the door but it was manageable.

Leisure Family

10/10

Exceptional

28 Sep 2023

Emma

Would definitely recommend

Loved this apartment! Clean and comfortable, the apartment was a great size. Really central and a great location. Check in was easy, the email with access codes etc was sent by Hotels.com the day before and made checking in seamless and fuss free. Stayed in apartment 3 and would definitely stay again. My only disappointment is that I travel for work and don’t always stay for more than 1 evening, however it’s understandable that there is a minimum stay.

Business

4/10

Poor

21 Oct 2022

Philip

No email with details of location, access code or code for key box. Did not answer phone despite many attempts. Only way to get access was via Expedia online web help so had to keep line open for about 30mins disrupting travel plans.
No details on how to access Wi-fi - eventually found router in halll cupboard with password.
Flat itself was great.

Business Self

2/10

Poor

23 Aug 2021

Karen

Property was advertised as having a lift and as I am disabled this is essential. We arrived at the property and the lift was broken - with no sign. Spoke to the company who put a sign up the following day but did not move us to a lower floor room, so we had to leave 2 days early. The apartment are refusing to refund us our money even though I have been mis sold and discriminated against. Expedia have not helped either. Absolutely awful way to treat less able bodied people.

Leisure Partner

8/10

Excellent

09 Aug 2021

Verified traveler

A nice property but in need of some maintenance. On arrival we had no hot water due to a lack of pressure in the boiler. We got in touch with the managers and they quickly gave us instructions on how to fix the issue, which was then fine for the rest of our stay. There were some concerns with drainage outside in the patio area with a bit of a pool being created whenever it rained (and what looked like water bubbling up from below through drains). The lift did not work at all during our stay which meant we needed to drag our pram up and down a flight of stairs each day, which was a little back breaking. Fittings all in general high spec and a good amount of space for our family of 5 (two adults, three kids). Great location, just a short walk to Oxford Street. Quiet at night, felt like a very safe area.

Leisure Family

8/10

Excellent

11 Apr 2021

Verified traveler

Apartment 3 very convenient it’s in the ground floor. Property is clean everything works.
Beds are a bit of a let down, but overall it’s a good property.

Business_and_leisure Family_with_children

10/10

Exceptional

28 Jan 2025

Merete

Flott beliggenhet

Elsket området leiligheten ligger i. Alt virket nytt og fint. Ødelagt ekstraseng, så dattera hadde ikke så bra netter...

Friends_and_family Family

6/10

Pleasant

03 Nov 2024

Maurice

Sehr schön, aber die Möbel (Stühle, Sofa und Schrank) benötigen dringend eine Überarbeitung. Die Dusche ist leider auch nicht ganz so dicht.

Leisure Family

8/10

Excellent

22 Oct 2024

Finn

Godt sted

Sovesofa i stue meget dårlig og ikke egnet til at sove i.

Friends_and_family Family

10/10

Exceptional

08 Aug 2024

Jean-Paul

Nice place

Très central et pratique. Calme et sure.
Très bon emplacement et confortable

Partner

8/10

Excellent

01 Aug 2024

Adrianus

Zuerst muss ich klarstellen, dass wir nicht in Fitzrovia by Capital übernachtet bzw. unsere Ferien dort gemacht haben. Dieses Hotel stand uns, aus irgendwelchen Gründen plötzlich nicht mehr zur Verfügung. Die Bewertung bezieht dich also nicht auf dieses Hotel, sondern auf das anderen, welches uns zu Verfügung gestellt wurden.

Leisure Family

6/10

Pleasant

15 Jul 2024

jose

Good location

I'm fine

Very uncomfortable sofa bed, it's a cot

Poor communication

I wasn't ready to check in.

The alarm was triggered and they didn't provide us with the password to deactivate it

Leisure

4/10

Poor

07 Jul 2024

Bahar

IMPORTANT INFORMATIONS

IMPORTANT INFORMATIONS !
We are 5 families with kids. We have 5 apartments in Fitzrovia by capital.
We came to London for 8 nights. We’ve done the reservation 3 months before and i wrote a message that we are with kids don’t cancel it.
They cancelled only mine reservation just one day before. İ was shocked!!! We were 4 people with a kid.
İ called and they changed my aparment. It was apartment 8. And i was paid for it.
But i stayed apartment 1.
It was under the building. We could not see anything. They opened a opening sofa it was awful.
Really hard to sleep. 8 nights with nightmares. And of course BEDBUGS.
İ asked them about bed bugs. They said there is no bedbugs they sprayed. But in my friends apatment it was bed bugs. In apartment 5.
My friend went a different hotel. It was really hard for her with a kid. And now she is in contact with fitzrovia by capital to get her money back. İt is hard to get contact with them.
The only good thing i can say is : location and cleanliness

Friends_and_family Family

2/10

Poor

07 Jul 2024

Fabrice

Terrible

Booked and paid 3 minths ago thé property is cancelled thé evening before takung the plane. A unique solution is offered that we are forced to accept in a flat with windows not closing properly over a night club. Thé most dreadful experience one can imagine.

Friends_and_family Family

10/10

Exceptional

28 May 2024

Patrick

We saw some reviews of the place, and we must admit we got a little scared.. BUT we had a really good stay, nothing to complain about, nice and clean, big and spaceius. It was not far from bars, restaurants, the tube and much more! We would absolutely come back for another stay.

We stayed there with a 2 year old, we have reserveted a crib for her but it was not there when we arrived. We called in, and in about 15 minutes we had a crib and high chair, nice service and communication!! :)

Leisure Family_with_children

10/10

Exceptional

20 May 2024

Sebastien

Pied à terre proche du centre ville de Londres

Beaucoup de pas en trois jours pour se perdre dans les différents quartiers emblématiques de Londres facilement accessibles depuis ce pied à terre. Moins de 30mn à pied de la gare St Pancras pour les voyageurs en Eurostar.

Friends_and_family Family

8/10

Excellent

06 Apr 2024

Hanna

Bra kök och läge. Sängen var rätt liten i lägenhet nr 7, och inte så bekväm. Barnen sov sådär i bäddsoffan, men på det stora hela ett bra boende som låg i ett tryggt område nära Oxford street.

Friends_and_family Family

4/10

Poor

07 Mar 2024

Verified traveler

Vi måtte bytte hotell i siste liten pga «pest» på vårt orginale hotell.

Vi fikk bare ett rom for tre personer, vårt orginale hotell hadde et separat soverom.

Det var ikke redd opp seng til den tredje person.

Det kostet oss mye mere i kollektiv framkomstmiddel enn vi planla fordi vi hadde booker diverse som var i nærhetene av der vi skulle bo, men fikk plutselig 40 min reisevei til alle våre planer.

Friends_and_family Family

10/10

Exceptional

07 Feb 2024

stefano

poco prima del check-in siamo stati informati che l'appartamento prescelto presentava un problema che richiedeva della manutenzione, ma la stessa agenzia si è prodigata a trovarci una soluzione sempre nelle vicinanze, che di fatto è stata un upgrade gratuito. seri ed affidabili. bravi

Leisure Family_with_children

8/10

Excellent

15 Jan 2024

Andrea

God beliggenhed

Rigtig god beliggenhed.
Der var problemer med afløb, der lugtede når man gik i bad - og der var fugtskader i badeværelse.

Friends_and_family Family

2/10

Poor

12 Jan 2024

Lurdes