Name: Melia White House Apartments
Address: Albany Street, London, NW1 3UP, GB

6/10

Pleasant

24 Jul 2026

Taras

The front desk, reception and staff were excellent. Very welcoming and nothing was too much trouble. A 5 star service.

We had an apartment. 4th floor which was fine for us. It was very quiet which is important to us. The apartment was tired. Although clean, there were carpet stains and scuffs on the paintwork. The separate bedroom was exactly what we wanted. The bed was very comfortable and lots of wardrobe space for a three night stay.
The kitchen left a bit to be desired. Although we didn't cook, the units were stained from use, we had glass tumblers, and cups, but a larger drinking glass and wine glasses would have been useful. The bathroom definitely needs tlc. The extractor didn't work, the shower hose connecting to the tap leaked and there was quite a bit of black mould all around the shower.
The sofa in the lounge has burn marks on it and just looked grubby.
Overall, it was ok, but certainly could do with a refurb.

8/10

Excellent

22 Jul 2026

Charlotte

staff were very helpful and accommodating lovely service. room was spacious, kitchen amenities were okay for a short stay. room did have a mouse. they offered us another room so that was nice, but wish there hadn’t been a mouse in the first place. staff certainly made the stay better. i think the lovely woman i talked to was called jada she was very nice.

Friends

6/10

Pleasant

17 Jul 2026

Katie

The location is perfect. If you plan not to stay in the room much it’ll do fine. The hotel lobby looks very luxurious but the apartments are less so. That’s fine for the price however my shower was blocked and kept bubbling out water and dirt at random points during my stay. One morning I woke up to the place flooded due to this. I wanted to tell the staff so they could fix it but the reception and conceierge always had a queue during the day and it was slow to be seen to. I didn’t have the time to waste standing around to report the issues during the day. By the time I was able to report it at night I was wanting to go to sleep. Overall the location is good, if I didn’t have the issues in my room the stay would have been better. Perhaps having a larger reception and more staff available would have helped matters.

Partner

6/10

Pleasant

11 Jul 2026

Viorel

The room is slightly dated. The shower is small and cramped. Otherwise the hotel is clean and staff is professional.

10/10

Exceptional

08 Jul 2026

Christina

The rooms in the apartments side of Melia White House are outdated, but everything worked for my needs and the room was comfortable. I was there during a heatwave and the AC was a godsend. The rest of the hotel is very nice and the staff went above and beyond to make sure our stay went well, including calling a cab for us to the airport because we had a lot of luggage and were running late. We got the breakfast which was one of the best breakfasts I had in a hotel, and having the pantry available 24/7 was very helpful. Melia is also in a great location, close to several Underground stops which was very convienient and several resteraunts/grocery stores near by.

Family

6/10

Pleasant

23 Jun 2026

Julie

We initially booked an apartment with this hotel and relied on our experience of staying in their hotels in the past to choose this staying here. That was a huge mistake. The hotel rooms are VERY different to the apartments on offer and I should have read the reviews on trip advisor before booking. We went through staying in 2 apartments within 2 nights of a 7 night stay before being allocated a hotel room for the remainder of our trip. The first apartment was extremely rundown with stained carpet throughout, broken and chief tiles in the bathroom and kitchen, filthy toilet, sinks and corroding taps and minimal kitchen facilities to use e.g. 1 giant pot to cook with, no kitchen towel, no washing up detergent, no cooking utensils. The second apartment had mice.
The staff were very sympathetic to the situation and placed us in a hotel room for the night that was above the foyer and near the road so it was clan and user friendly but small and noisy. We were then given a much nicer room on the 7th floor and provided with breakfast and dinner. We
Could not fault the staff, they were very supportive of us and the situation. If you are after a well positioned hotel room in London it’s a great option but until the apartments are refurbished and that is planned for 2027 I advise travellers looking for apartment accommodation to try other options.

Partner

8/10

Excellent

21 Jun 2026

Robert

Great location with a Tube station almost across the street. Easy to get there from Paddington and Heathrow. Check in was fast and bell staff are helpful. The pre paid breakfast is worth getting. Lots of items available hot and cold every morning. My only comment is the room I got was very very small. Barely fit a double bed and the bath and shower were claustrophobically cramped. You literally could barely turn around in shower. Even though I liked everything else about this hotel the room size is just too small.

Self

10/10

Exceptional

25 May 2026

Jeffrey

Loved my stay!!

10/10

Exceptional

21 May 2026

Gianluca

Wonderful staff

8/10

Excellent

18 May 2026

Mary

The AC was not what we are used to in the USA, but the weather was cold (in May), so it was not a great issue for us. It is a great location for bus & tube transport.

Partner

6/10

Pleasant

10 May 2026

Stephanie

The apartment was very small with the double bed pushed up against the wall. The shower was tiny with a shower curtain. All in all in need of updating.
The price was good and we enjoyed the location

Partner

8/10

Excellent

29 Mar 2026

Faith

The kit hen was not fully equipped for cooking or washing dishes.

Family

2/10

Poor

12 Mar 2026

Paul

Entrance, bar, restaurant and gym all impressive. However, it was then rapidly downhill.

I was staying in one of the apartments. Very, very tired. And crucially, filthy. I moved bed to see if there was a plug near bed (there wasn’t - bizarrely) and discovered what I assume to be months of dirt and mess. Geral decor and condition was poor - this room has not been decorated for at least 20 years.

Fire alarm went off about 1am and whole hotel came to ground floor. There was no organisation and communication. Eventually someone communicated that it was a faulty system issue - apparently the same thing had happened a couple of nights previously. I saw at least one person check out immediately - by this time about 2am. I complained about my room - I was taken to a different room which had similarly poor decor but with gaps at edges of carpet exposing the metal spikes. I was then upgraded to a better room, which was bigger. But this room was also very tired - chipped tiles in bathroom and old carpets and furniture. It’s a shame as building itself is a lovely art deco building. But there has been no investment in rooms for a long time

Self

8/10

Excellent

08 Feb 2026

Claire

Room was clean, they provided a nice bowl of fruit, water, milk and bread in the kitchen. The room is very very small. I would not call it an apartment. The breakfast was amazing. Definitely include that in your stay! Location was excellent.

Business_and_leisure Self

10/10

Exceptional

11 Jan 2026

Rosemary

I absolutely loved my stay here! The staff helped with my group and I’s luggage as soon as we got off the taxi and arrived. The room was comfortable and had everything as described. The staff also accommodated to requests we had and was very friendly. I will definitely come back.

Leisure Family

8/10

Excellent

30 Dec 2025

Patrick

Check in was a little troublesome. Took a while and room was not ready at the check in time. Gave us a drink voucher for their bar. When we went to use it, it was only good for beer or wine. (Not what we drink)
Place is in a great location. Staff was friendly, but check in gets hectic. Room was perfect for what we needed. Easy to get to the tube and plenty of dining options in the area as well as hotel. Would stay there again.

Leisure Family

8/10

Excellent

25 Dec 2025

Adam

Marks on the wall of our bedroom which looked a little scummy

Leisure Partner

8/10

Excellent

21 Dec 2025

kevin

Front desk staff, doormen and location

Leisure Partner

4/10

Poor

20 Oct 2025

Daniel

The fact that cleaning was only provided on mondays and fridays was an unwelcome surprise. Also, the key had to be changed everyday as it was constantly not working and this was super annoying.

Business Partner

4/10

Poor

16 Oct 2025

IHN-CHEOL

Drain of the shower tube was blocked. Unfixed for two days. Finally changed the room. Guest laundry was out of order.

Leisure Partner

2/10

Poor

02 Oct 2025

Nomfundo

Poor service

8/10

Excellent

28 Sep 2025

Khanh

First, the picture used is not of an apartment so expectations must be lowered. At this price point, the accommodations are much smaller. That said, the 2 weeks spent were actually quite nice. The en-suite bathroom is updated. The en-suite kitchenette is closet-sized but adequate for storing and preparing simple meals (microwave, kettle, 2-burner stove, and sink along with a pot and pan and some basic dishes and utensils). Housekeeping is offered on Mondays and Fridays only. A bowl of fresh fruit, loaf of bread, bottle of mineral water, and some milk were thoughtful surprises. We chose this accommodation for its locale and proximity to University College London, Regents Park, and innumerable eateries as well as grocery stores. The only annoyance experienced was the need to get a new room card (over 5 times in 13 days) when they would suddenly stop working.

Leisure Family

10/10

Exceptional

19 Sep 2025

Judith

Perfect location in London

Elegant Design and nice restaurant in the hotel
Great location and customer service is excellent

Friends_and_family Family

6/10

Pleasant

17 Jul 2025

Kristin A

We stayed in this hotel in London for 7 nights. Our room was very tattered looking, and the carpet was stained and looked nothing like the apartments advertised on the Expedia booking site when I chose this hotel. Pictures of other apartments show updated decor and cleaner/more modern. With that said, staff was friendly and helpful. The hotel was located between a few tube stops that were less than a 10 minute walk, which made it convenient to get around.

Laundry was tricky because there was one working washing machine for the entire hotel. The second one was out of service. Housekeeping doesn’t check the rooms because we found a dirty pair of underwear under the bed - it was not ours. A few items to get started would have been nice, like some dish soap and a roll of paper towels.

Overall our stay was fine, but would have expected better room quality for what we paid and how far we travelled.

Leisure Partner

2/10

Poor

15 Jun 2025

Caroline

Melia white house hotel is in a delapitated state and not all rooms are the same quality. The lobby is fine but the rooms have dirty carpets, dated bathrooms and blocked up with all kinds of doors. The best part of this hotel was the proximity to the tube.

Business Self

10/10

Exceptional

10 Jun 2025

Sylvester

Amazing place, good location, friendly staff, nice bar and restaurant. Enjoyed my stay there

Self

10/10

Exceptional

01 Jun 2025

Nathalie

Super!!!

Leisure Partner

8/10

Excellent

22 Mar 2025

Rui

Nice little studio. Quite basic

10/10

Exceptional

09 Mar 2025

Clifford

Fantastic service. very accommodating

Business_and_leisure Self

10/10

Exceptional

05 Jan 2025

Jeff

This is the first time staying at a Melia White House apartment. It’s a pretty luxurious hotel/apartment. One thing to note is they clean your room every other day. I was traveling with my daughter (13) and my nephew (16) from the US. The hotel is 3 mins from the tube and 20 mins walk to SoHo. It’s just right above the traffic congestion zone. There is a laundry facility which was great since we were traveling around England for two weeks.

Leisure Family

8/10

Excellent

30 Dec 2024

Renee

Friendly staff

The rooms I booked said King bed and pull out sofa. It had a double bed and no pull out on the sofa. They brought my son a cot. This was the studio room and I do not recommend. It was in poor shape and not very clean. We upgraded to a 1 room apartment with an uncomfortable couch. But the price difference was minimal. They were diligent in making sure we were happy. The staff was friendly and helpful. Bar staff neither friendly or helpful. The hotel had holiday cheer in the lobby for 3 days during Christmas week.

Overall the room was adequate, but they need to do some serious upgrades to the rooms.

Friends_and_family Family

2/10

Poor

13 Dec 2024

James

Never staying here again

Business Partner

6/10

Pleasant

30 Nov 2024

Norman

Very quiet. Room cleaning staff were very nice. Great access to buses and underground.
Heat in room was off when we arrived. It took a full day to warm up. There was no separate heat in the bedroom area so we froze there the first night.
Carpet was stained in multiple areas. Probably should have been replaced 20 years ago.

Leisure Partner

8/10

Excellent

11 Nov 2024

Robyn

I stayed in one of the Melia White House Apartments for nearly a month. It was a good size, maybe a little dated, but clean and the bed was very comfortable. The staff were friendly.

Business_and_leisure Partner

8/10

Excellent

10 Oct 2024

Jonathan

We stayed in the apartments at the hotel. Worked really well. Staff are terrific. Property is opposite a subway station. Hotel restaurants are excellent. Definitely will stay again

Leisure Partner

10/10

Exceptional

19 Jun 2024

Morgan

Lobby, gym, etc. are updated and modern. While our room wasn’t as updated, it was clean and spacious. Staff and service are perfectly helpful. Great location next to Reagent’s Park and close to several tube lines.

Leisure Partner

6/10

Pleasant

06 Jul 2023

Noam

We were in apartment which was not maintained to the expected level...
To our feeling apartment's guests are treated as second class guests.
Cleaning services only once a week. We had to code the door key EVERY day.

Partner

4/10

Poor

19 Jun 2022

Alan

I hope it was just a bad day!!!

Initial impressions of the building were good and the foyer area is very impressive. The check in service was awful. Stood in a queue for 10 minutes before getting bored and going to the bar. Came back 10 minutes later and the man who was behind me was only just getting to the check in. There were only 2 persons checking everyone in and they weren't very efficient. They couldn't find my booking and so ensued a frustrating episode of them asking me to email them my booking so they could create a new booking which didn't work. They then eventually found my booking after 10 minutes of faffing. There appeared to have been work recently completed on the floor we were on and every surface including doors, walls and furnishings had a coating of dust which made the place look dirty. The room was average.

Partner

8/10

Excellent

21 Sep 2021

Viorel

Nice

2/10

Poor

29 Jan 2020

Hampus

Better off alone

Horrible in most ways, room was ok but heating didn’t work the first evening.

Business

10/10

Exceptional

23 Oct 2019

Verified traveler

Super friendly and attentive staff, very clean and convenient location.

Friends_and_family Family

6/10

Pleasant

23 Jun 2019

Verified traveler

Kitchen in room designed for a very tall person (I could not reach shelves in cupboard). A friend phoned hotel to contact me, but hotel insisted that I was not there, which created problems for friend and I. I doubt if 2 people would be comfortable in what was intended to be a double room (only one chair, no table).

Friends_and_family Family

8/10

Excellent

24 Apr 2019

Verified traveler

Property was centrally located as described.
apartment rooms were small and not as pictured. Double bed was not conducive to 2 people unless one wants to continually roll off. Pricing for buffet breakfast was excessive. Higher than any other surrounding restaurants.

Leisure Family

4/10

Poor

26 Mar 2019

Justin

Pictures of apartment were extremely misleading. Our apartment was very old and cramped compared to what was advertised.

Leisure Partner

10/10

Exceptional

22 Jun 2018

Nishita

Lovely

Amazing
Great staff

6/10

Pleasant

31 Jul 2026

Oksana

Mobiliario viejo, las habitaciones necesitan una reforma, limpieza mediocre, el acceso principal no tiene rampa para carritos/sillas y durante 5 días de estancia el elevador estuvo siempre averiado, había que pedir a los empleados que subiieran/bajaran los carritos de niños, Los empleados son muy amables y la mayoría habla español. Localización buena y tranquila, al lado de Regent's Park y la Circle Line a 200m.

10/10

Exceptional

27 Jul 2026

Lei

Sehr gutes Frühstücksbüffet, sehr freundliches Personalteam, gute Lage.

10/10

Exceptional

25 Jul 2026

Sum lai

Love the service and love the room
Would defo return in the future and probs explore more of their sister hotels

10/10

Exceptional

23 Jul 2026

Kwang su

런던 여행을 계획하며 가장 중요하게 생각했던 조건은 위치의 편리함, 쾌적한 객실 컨디션, 그리고 마음 편히 머물 수 있는 친절한 서비스였습니다. 그 모든 기대를 완벽하게 충족시켜 준 곳이 바로 멜리아 화이트 하우스 호텔입니다. 이번 여행에서 이 숙소를 만난 것은 정말 큰 행운이었고, 여행의 질을 몇 단계나 끌어올려 준 일등 공신이었습니다.
먼저 호텔의 첫인상을 결정짓는 직원들의 태도는 그야말로 감동적이었습니다. 긴 비행 일정으로 지쳐 있던 우리를 밝고 따뜻한 미소로 맞아주었으며, 체크인 과정부터 머무는 내내 세심하게 배려해 주었습니다. 런던 시내의 맛집이나 이동 경로를 물어볼 때마다 번거로운 내색 없이 적극적으로 안내해 준 덕분에 낯선 도시에서의 두려움이 사르르 녹아내렸습니다. 투숙객을 진심으로 대하는 그들의 프로페셔널한 태도 덕분에 머무는 내내 대접받는 느낌을 온전히 받을 수 있었습니다.
시설 또한 기대를 저버리지 않는 최고 수준이었습니다. 로비에 들어서는 순간부터 느껴지는 고급스럽고 세련된 분위기는 물론이고, 객실 내부 역시 매우 청결하고 쾌적하게 관리되어 있었습니다. 특히 여행 중 가장 중요한 요소인 침구류는 눕자마자 피로를 싹 씻어내 줄 만큼 푹신하고 아늑했습니다. 방음도 완벽하게 잘 되어 있어 도심 속에 위치해 있음에도 밤새 소음 하나 없이 깊은 잠을 잘 수 있었습니다. 욕실의 수압이나 어메니티 구성 등 세세한 부분까지 투숙객의 편의를 위해 정성스레 신경 쓴 흔적이 역력했습니다.
위치적인 장점 역시 빼놓을 수 없습니다. 주요 관광지와 명소로 이동하기 좋은 교통 요충지에 자리 잡고 있어, 빡빡한 일정 속에서도 이동 시간을 아낄 수 있었습니다. 호텔 근처에 지하철역과 버스 정류장이 가까워 런던 구석구석을 누비기가 정말 수월했습니다. 또한 주변 치안이 안전하고 대형 마트나 분위기 좋은 카페들이 인접해 있어 늦은 시간에 숙소로 돌아올 때도 마음이 편안했습니다.
좋은 숙소 하나가 여행 전체의 기억을 얼마나 찬란하게 만들어줄 수 있는지 이번에 확실히 깨달았습니다. 친절한 서비스, 안락한 시설, 완벽한 위치까지 삼박자가 완벽하게 어우러졌던 멜리아 화이트 하우스는 제게 잊지 못할 추억을 선물해 주었습니다. 굳이 다른 곳을 찾아볼 이유를 전혀 느끼지 못할 만큼 만족스러웠기에, 다음에 영국을 다시 방문하게 된다면 고민도 하지 않고 무조건 이 호텔을 다시 찾을 것입니다. 런던 여행을 준비하는 모든 분들께 자신 있게 추천하고 싶은 최고의 명품 숙소입니다.

6/10

Pleasant

08 Jul 2026

IGNACIO

Pésima comunicación entre sus áreas operativas... puras fallas...

Friends_and_family Family