Name: The Level at Melia White House
Address: Albany Street, Regents Park, London, NW1 3UP, GB

10/10

Exceptional

18 Jul 2026

Steven

Could not fault anything
Perfect stay

Partner

10/10

Exceptional

24 Jun 2026

Jon Graeme

.

Self

6/10

Pleasant

23 Jun 2026

John

Heavy traffic noise in the room at night. Bathroom was small with airline size sink.

Self

8/10

Excellent

23 Jun 2026

Cameron

Gym was small & very busy. No seperate gym for The Level, just utilising the same as the rest of the hotel. Getting a workout in the morning was impossible. Breakfast is great & has a good selection of foods. Service overall was fine. Unfortunately they have added a ‘discretionary service charge’ to this hotel now… upon checking out I was informed of the £10.50 charge for a 2 night stay, with no explanation as to what it was for. Assistant was happy enough to remove the bill, but this left a sour taste.

Self

10/10

Exceptional

19 Jun 2026

Peter

.

8/10

Excellent

15 Jun 2026

Majd

The location was great, the staff are friendly and the amenities are great. They even cater to gluten allergies.

Self

10/10

Exceptional

27 May 2026

Ana

We had a lovely stay at The Level at Meliá White House.

The hotel is in a fantastic location, the facilities are excellent, and what truly stood out was the outstanding customer service from the team.

A very special thank you to Victoria, Lubna, Ramon and specially Silvia, who were all absolutely wonderful. Their kindness, professionalism, warmth and genuine care made such a positive difference to our stay.

They went above and beyond to make us feel looked after, and their thoughtful attention and excellent service were truly appreciated.

Thank you again for your hospitality. We really appreciated everything and would happily return.

Family_with_children

10/10

Exceptional

25 May 2026

Martin

The level is a fantastic space, with drinks & snacks all day and really good canapés in the evening. Good breakfast as well. Rooms are pretty spacious but light coming in from the bathroom area makes it hard to sleep in.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Jacqui

A fantastic hotel

Self

10/10

Exceptional

24 Apr 2026

Barry

Top class hotel stay from start to finish. If in doubt, book it. From the people the food and the service. Top from start to finish and if you can pay up for the level rooms. The lounge is class

Self

10/10

Exceptional

29 Mar 2026

Markp

Excellent hotel.

Partner

10/10

Exceptional

24 Mar 2026

Matipa

The bed was so comfortable and the room was nice and quiet. Breakfast was delicious and staff was friendly. The water pressure and temperature of the shower was perfect. The room had plenty of space. My only two complaints were that there was dark hair in the sink. I am blonde, so it definitely was not mine. One of the sockets next to the bed didn't work either, but there were plenty of other outlets around the room.

Friends

10/10

Exceptional

17 Mar 2026

Daniel

Perfect location, exceptional quality. Helpful staff.

Self

10/10

Exceptional

17 Mar 2026

Emma-Jane

Great location and easy access to theatres, parks, Royal Academy of music and general shopping . Everywhere is accessible and easy to get to . Well connected with tube lines, although Tottenham Court Road is very easy to walk to. I’ve been here a few times and continue to come back - The Level is worth paying the extra for the breakfast / all day refreshments and Tapas/ drinks . Truly lovely .

Partner

6/10

Pleasant

15 Mar 2026

Phoebe

Beautiful hotel but on the night I was there the fire alarm started going off at 1am for 20 minutes. All of the guests were understandably distressed and had to leave our rooms, only to be told it was a fault on the system and had been happening recently. No staff members thought to warn me when checking in, and the next morning there was no apology or explanation even. I had a really important meeting the following day and ended up having an awful night sleep. Really poor service from a premium hotel.

8/10

Excellent

09 Mar 2026

David

Great location and good hotel

Self

10/10

Exceptional

20 Feb 2026

Luke

Friendly staff at the level, and a very useful amenity when travelling and wanting to unwind.

Business

10/10

Exceptional

13 Feb 2026

Jeanette

Lovely welcome, great comfortable clean room, and fantastic breakfast choices, presented and cooked very well. Definitely consider coming back!

Leisure Partner

8/10

Excellent

20 Jan 2026

Jordan

Large nice room and level lounge is a nice amenity

10/10

Exceptional

16 Dec 2025

Helen

We had a fantastic stay. The rooms were large, clean, comfortable and well equipped. The hotel is located a 1minute walk to Great Portland Street Station so transport access around London is easy. Good walking distance to Hyde Park and other local landmarks. Would recommend to anyone and would stay here again.

Leisure Partner

10/10

Exceptional

19 Nov 2025

Joanna

Outstanding - how hotels should be. Doesn't feel like a hotel. Very comfortable room. Choice of three pillows which I loved. Clean. Loved the included breakfast which was amazing, and a well equipped gym too. Fabulous all round.

Business

10/10

Exceptional

02 Nov 2025

Gemma

Lovely room, great staff and level lounge provided lots of good quality food and drinks

Partner

8/10

Excellent

25 Oct 2025

James

Ecstatically pleasing but quirky room: No closet so clothes hang out in the open, only 2 storage drawers, no nightstand drawers and no work desk. Never did figure out how to work the lighting.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Yigal

.

Business_and_leisure Family

10/10

Exceptional

28 Sep 2025

Jason

A beautifully clean and well presented hotel. The staff were all welcoming and very polite. Breakfast was amazing with an excellent choice for everyone. I would definitely recommend this hotel.

Partner

4/10

Poor

20 Sep 2025

Martin

Poor service

Bathroom door was missing. Someone walked in on me at 8:30 am without knocking. No response from multiple emails to customer service manager.

Business

2/10

Poor

16 Sep 2025

arindam

Good location, can work on training staff on being polite and professional

Business Family

10/10

Exceptional

22 Aug 2025

Scott

Wonderful breakfast and happy hour. Clean and friendly staff. Couldn’t ask for more.

Leisure Family

10/10

Exceptional

18 Aug 2025

Roberto

The hotel is in a great location as it is close to Regent Park, restaurants and shopping. The quality of the breakfast in the Level Lounge was very good and the the hotel staff was fantastic. The only negative is that they do not have parking at the hotel however there are parking lots close by. I would definitely stay at the hotel again with my family when visiting London.

Leisure Family_with_children

4/10

Poor

27 Jul 2025

Michael

If you’ve

Not 5*
Not clean, a premier inn stay would have been better for food and comfort.

Partner

6/10

Pleasant

21 Jun 2025

Kyle

Small issues make for a poor stay.
Luggage was not taken to the room, I had to go find it in reception myself. Leak from bathroom ceiling not fixed. One of the noisiest rooms I've stayed in in London, 518 and the 3 near it should not be chargeable such is the noise from the lifts, the windows are sub-standard so the road noise terrible. Ear plugs essential.

On a positive - The rooms are a good size with good amenities, The gym, Level area are excellent as is the breakfast and general offering.

Business

10/10

Exceptional

20 Jun 2025

Susan

Fantastic hotel - I need to try more Melia’s!

The Melia is great - high attention to detail and service. New large bottle of water in room everyday. Daily turndown service. Great fitness center. And The Level is amazing for breakfast or a snack anytime of day. Staff is friendly, attentive. Also a great location!

Self

10/10

Exceptional

19 Jun 2025

Sudhindra

Loved the executive level that gave access to the breakfast room. Breakfast was fantastic!

Leisure Friends

10/10

Exceptional

05 Jun 2025

Denise

The most comfortable stay & best service given hotel in London. We’ve stayed in a good few in Mayfair & Marlyebone, The Level at the Melia White House is the one we love to return to again & again. Amazing location 10 minutes walk from Euston station, close to Regents park and beautiful Marylebone. Close for Mayfair too. It’s the one we choose every time because everyone is eager to make your stay as wonderful as can be and the rooms are simply luxurious. The beds are lush and the rooms are spotless & have everything needed for a nice stay. I’d like to give a special shoutout to Magdalena, Zubair, Lena, Haben, Jaime, Sebastian & Susan. The lovely lady who checked us in on our this stay, I’m sorry I didn’t get your name, you always greet us with a smile and welcome us back. Thank you. Andrei who has recently moved department in the hotel thank you for the loveliest surprise with a handwritten note on our last recent stay along with a delicious fruit platter to welcome us back. These small things mean a lot, all of you we appreciate how you welcome us back like family, it means a lot. Thank you all of you for always giving us a nice experience staying in your hotel ❤️

Business_and_leisure Partner

10/10

Exceptional

21 Apr 2025

Ali

Everything was perfect about this hotel, with the only minor drawback being breakfast time, which was quite busy and led to about a 10-minute wait each morning.

Leisure Family_with_children

10/10

Exceptional

23 Feb 2025

Michael

Return stay, excellent all round service

Leisure

10/10

Exceptional

18 Jan 2025

Janette

We only stayed for one night but have to say it was one of the best hotels we have ever stayed in (and we have stayed. In many!) Everything was perfect, the check in, our bedroom, the bar was cosy and welcoming and the buffet breakfast this morning was amazing! The hotel was perfect in every way, excellent value for money for a central London hotel and really should be rated five star.

Leisure Partner

10/10

Exceptional

17 Jan 2025

Paula

Fabulous hotel

Fantastic stay,from start to end arrived at 11.30 and was allocated our room which we didn’t expect.all areas of hotel immaculate,all facilities was fantastic and so comfortable

Partner

10/10

Exceptional

17 Jan 2025

Samantha

One of the best hotels I have stayed in, design led rooms, really friendly staff who go the extra mile and wow the Level was more than generous with its complimentary food and drink offering. Breakfast was also a highlight, I will be back!

Business Self

8/10

Excellent

05 Jan 2025

Verified traveler

Superb location, but did have to switch rooms

Lovely hotel with a nice bar and restaurant, though the first room didn’t have a door on the bathroom (we asked to swap). In general, rooms could use a tad updating. Very convenient location right next to Regents park.

Partner

8/10

Excellent

04 Jan 2025

Alexandra

A good stay overall, with ups and downs

It's a nice hotel, but needs some tweaks.
We tried the online check in, but never received confirmation, so we had to go to the reception. The receptionist was nice enough, but we were not offered any upgrade (hotels.com gold members should be offered one when available)

When we got to the room, it was a little disappointing. Little details, like cables sticking out from under the TV, made the room look a tad shabby.

We liked the toiletries, and the beds and bedding were good. The heating was broken, however, and blew out cold air. By the time the maintenance person had come and tried to sort it out, and a new room was arranged, it was 11 30pm. The new room was an upgrade, however it was a bit dusty, and so badly soundproofed that you could hear the guy next door snoring all night.

Pros:
The gym was perfect. It had everything you could need, and was immaculate.

The Level lounge was a sweet idea, and provided a unique way to unwind from the city.

Breakfast was faultless. Great selection and good quality.

Partner

2/10

Poor

13 Dec 2024

Karen

If you want to sleep don’t stay at this hotel, the sound proofing between rooms and corridors is awful. The rooms facing the front hear every bit of traffic and street noise (even on the 8th floor).

Business

6/10

Pleasant

09 Dec 2024

Elena

Not a bad stay but not spectacular either.

What I liked:
1) Staff were pleasant.
2) The level lounge is a great amenity and was well stocked in the afternoons / evenings.
3) They put together a games room for children for that weekend. The hotel is very child friendly and everyone was wonderful to my daughter.
4) Cleanliness.
5) Room was comfortable and spacious

What could have been better:

1) Attention to detail - staff was lovely but always felt short with something small. Even the Christmas trees in the public areas were too tall and clearly did not fit, thus they were made to bend to fit.

2) The restaurant. For days prior to arrival, I tried to call to make a booking. They do not pick up the phone. Reception was able to take my name and reserve a table. On the day, I walked to the restaurant to amend the booking, they took my name because they could not find it. They have many tables, so I would’ve been accommodated, but I wasn’t to know before I arrived. Food for adults was good, food for children was definitely too oily (my daughter had the fish fingers). Also, I had a VIP amenity that I had to show proof for, as the restaurant was not aware - I guess because they did not have my booking or my room number.

3) Breakfast at the level - the organisation needs to be addressed. Food was good though!

4) The lifts. They are not efficient and half the time the screens were not working appropriately.

Leisure Family_with_children

8/10

Excellent

08 Dec 2024

Michael

This is a nice hotel in a very good location near Regent's Park. Close to the tube, walking distance to SoHo. I was on one of the Level floors with a relatively spacious room. That gives access to a separate area for a fabulous breakfast buffet and later day wine and noshes. also offered are a wide variety of pillow choices. It's close to a hospital so you do hear ambulances occasionally. Noise can also sometimes come from adjoining rooms and above. Check in is unusual because if you've pre-booked you get emailed a QR code and scan it into a computer which dispenses your room key. Check out is equally human free.

Leisure Self

8/10

Excellent

04 Dec 2024

Setsu

Breakfast was very nice

Leisure Partner

10/10

Exceptional

27 Nov 2024

Jerome Alexandre

Great and cozy place.
We liked the breakfast and the lovely staff.

Business_and_leisure Partner

10/10

Exceptional

24 Nov 2024

Jacobo

The staff was very kind.

Leisure Family

6/10

Pleasant

23 Nov 2024

Beverley

The only probelms with this hotel were bathroom door wouldn't close which was awkward as i was sharing and we found that getting a drink in the bar was annoying as you often had to hunt for bar staff who just seemed to want to close early.

Leisure Family

8/10

Excellent

20 Nov 2024

Anna

This place was fabulous!

Leisure Partner

10/10

Exceptional

16 Sep 2024

Cheryl

Great place to stay! Breakfast was fantastic, staff and service fantastic. Property is close and walkable to all sights. We would stay here again and would recommend!

Leisure Partner

8/10

Excellent

21 Aug 2024

Miranda

great breakfast, great location; concierge could be more knowledgeable

Leisure Family

10/10

Exceptional

25 Jul 2024

Benjamin

Great hotel

Great hotel. Lots of technology used, although you could tell a few things seemed dated, most was very posh. The \"Level\" experience was a very high level of luxury and service.

Partner

10/10

Exceptional

19 Jun 2024

CHIRAG

Nice hotel with good amenities, great breakfast and fantastic location. Check in staff (one I encountered) lacked warmth and smile on face.

Business Self

10/10

Exceptional

12 Jun 2024

Verified traveler

So so so good.

Really incredible hotel, amazingly central location- the Level services were almost too good- very euro/scandi style breakfast, the snacks/happy hour vibe was so good, the lounge super chill, fast WiFi, decent room with big bathroom, lots of room for luggage and toiletries. Will be back.

Business

10/10

Exceptional

18 Mar 2024

Rezie

Very nice property. Clean and well managed. Excellent staff and lounge.

Business_and_leisure Partner

10/10

Exceptional

05 Jan 2024

Robert

Great experience, room and breakfast.

Highly recommended

Partner

8/10

Excellent

28 Dec 2023

Graeme

Nice hotel. Only 2 lifts working out of four and they broke down on a daily basis.
Breakfast and free tapas very good.
Entire hotel very warm. Had to leave windows open which didn’t help with traffic noise on an evening and high winds.
Apart from that enjoyable 4 night stay

Partner

10/10

Exceptional

18 Dec 2023

Nick

Spotless and very comfortable.

4/10

Poor

03 Dec 2023

Rachel

The room we were assigned was freezing cold. The heating was broken in the room and the lady at reception could not have cared less. She said she would call her supervisor to get a new room assigned. We heard nothing so called back 15 min later and she said she couldn’t get through to the supervisor and therefore didn’t do anything. We eventually got a new room by explaining the situation to someone else and they were willing to help. Who assigns a room with zero heating when it is -1C outside and then doesn’t care at all? So strange.

Family_with_children

10/10

Exceptional

26 Nov 2023

gail L

The Level….. wow, what a brilliant concept. Arrived to just drop bag at 10.30 to find our room was available. Glass of welcome fizz started a fab flying visit to London.

Leisure Family

10/10

Exceptional

10 Sep 2023

Lesley

Great local and very friendly staff. The room was big and really nice and bright

4/10

Poor

27 Jul 2023

Ching Yin

Upon check-in, I asked the counter if we could leave two luggage for three days custody as we need to do a short visit Manchester, the answer is positive just to pay a service fee. However, while we checkout, the bell room said that the hotel has changed their policy not to offer such service. Our train tickets are booked and time is limited to find any alternative but to bring the luggage in the short journey. The hotel is unreliable.

Leisure

10/10

Exceptional

03 Jul 2023

Gabriela

Very nice staff. Breakfast is amazing. And wonderful snacks and appetizers. Area is great, easy access to public transportation. They missed to clean the room on a Saturday though but we had a wonderful time and strongly recommend the Level!

Leisure Family

10/10

Exceptional

31 May 2023

Natalya

Lovely interesting property. Excellent breakfast!

Leisure Family

10/10

Exceptional

24 May 2023

Bruce

Great hotel, exceptional service

Lovely hotel - exceptional service. Really worth paying the additional for the level - the breakfast is outstanding but the lounge is open all day for snacks, tapas and drinks - all free of charge. Really makes the stay special.

Friends_and_family Friends

10/10

Exceptional

21 May 2023

CHIRAG

Great Location, Nice and newly refurbished rooms

Business Self

10/10

Exceptional

17 Apr 2023

Tova

The hotel is one of the best i have ever been.
will recommend to all my friends and family.
Thank you for all

Family

10/10

Exceptional

03 Mar 2023

Rahul

Excellent property and staff. Very comfortable stay and excellent location

Leisure Family

6/10

Pleasant

29 Jun 2022

Reece

Trying to get any form of service was not very good.
Was on the phone for 30 minutes trying to request an ironing board and extra clean towels. Ended up having to walk down to the front desk to request the items. The member of staff at the front desk placed an order, not so willingly. Very much a hassle it seemed I had caused.

The management don't seem to know how to control busy areas and/or manage staff to help in the best way. It was all very rushed and I, at times felt we were forgotten about.

Leisure Partner

2/10

Poor

28 Jun 2022

Kim

Ongoing construction from 9am to 5pm is a major issue and should have been flagged at the time of booking. I would not have booked this property had I known of this major construction work. The check in process was poor and disorganised.

Leisure Family

8/10

Excellent

27 Apr 2022

samantha

The hotel was clean, lovely big rooms, staff were very helpful.
The description of the room we booked wasn’t correct and we ended up being moved to another room which was the correct description, according to the hotel we had only booked a basic room so the description needs updating so you know what your paying for. Room service also needs to be all day. Overall a lovely stay and the staff changed our room with know issues.

Leisure Partner

10/10

Exceptional

25 Mar 2022

H M

Nice hotel, recommended

Clean, efficient and responsive. A good stay.

Business

10/10

Exceptional

09 Jan 2022

Jodie

Favorite London Hotel

The staff went out of their way to help me change rooms to one with a bath - although I must say that I don’t like when a hotel is listed as having baths when so few rooms actually have them.I also love this hotels Tapas and drinks when you book to stay in the Level!

Partner

8/10

Excellent

13 Sep 2021

Christian Wiese

Nice hotel, very slow but friendly service.....

Overall great. Nice location, great breakfast, clean room of a nice size.

But OMG, the check-in counter is soo slow. Literally 4 people behind the desk, only one handling guests... Everything took forever....

Partner

8/10

Excellent

29 Jun 2021

Verified traveler

Excellent location for the tube line. Staff were so helpful and breakfast was fabulous. Room was lovely and clean - only complaint was the bed. Although rooms were newly renovated the bed had a really firm mattress - to the point of being really uncomfortable. The sitting area outside could have been made more pretty. Candles more plants etc. Could have been a nicer area to enjoy the free tapas and cava. Apart from that a really enjoyable stay.

Leisure Family

8/10

Excellent

24 May 2021

D

First overnighstay in London since Covid19 Started

Always my preferred stay in London but this time a slightly surreal atmosphere due to 10% occupancy because of covid19 restrictions and the lack of overseas tourists. Also, re-decoration appears incomplete.

Partner

8/10

Excellent

26 Nov 2019

Mary

Great location. Very close to underground and sites to see.

Friends_and_family Family

10/10

Exceptional

26 Nov 2019

Manuel

Recommended for family weekend

Great as usual

Friends_and_family Family

4/10

Poor

25 Nov 2019

Iain

Nice reception and restaurant - rooms not so great

Only one plug for UK plug sockets in the room, and that was nowhere near the bed. The bed was an uncomfortable combination of 2 different height single beds.

Business

10/10

Exceptional

18 Nov 2019

Verified traveler

You know when you arrive that you are there because of the scent of pomegranate noir.
The refurbishment hasn't destroyed the style afforded by its 30s architecture.
The staff are very welcoming and manage to make this an excellent hotel for adult and younger visitors alike.

Leisure Family_with_children

10/10

Exceptional

09 Nov 2019

Jessica

Will definitely be staying again

Lovely hotels, rooms are getting ready for a refurb but we are aware that is in the plans. Bedding was clean, food areas / bar was clean. The level luxury’s are worth the price. From Cava on arrival to cakes and hot drink at lunch time even on check out day. Breakfast was superb not everything was Hot Hot just make sure you take the sausage closest to the heat lamp and you should be fine. Tapas was lovely and we had that as our evening meal as was plentiful and could take as much as we liked. My only negative is that they didn’t bring desserts out till half 7 which was strange when tapas started at 6pm.
We did have a strange noise above our room, I rang down to reception but nothing was resolved thankfully it didn’t stop me sleeping. Location was brill we used taxis twice and cost around £12-15 each time once to soho and other coming back from Harrods. We also jumped on the bus for first time in London as it was there and waiting when we left theatre only £1.50 each so much cheaper but stops a lot although we wasn’t in a rush so no problem. All in all perfect hotel for a quick overnight stay I will definitely be staying here in the future.

Friends_and_family Friends

8/10

Excellent

04 Nov 2019

Verified traveler

The decor is modern and luxurious. Staff are friendly. Great amenities for those with an exec room

Business_and_leisure Self

8/10

Excellent

03 Nov 2019

Verified traveler

Our room was right next to the lifts so we could hear the lifts going up and down all the time which wasnt good, especially late at night or early innthe morning. The staff were lovely, they couldn't have been better

Leisure Family

8/10

Excellent

01 Nov 2019

Verified traveler

Really nice hotel, great location, staff very helpful

Leisure Family

10/10

Exceptional

07 Oct 2019

Verified traveler

The level is amazing to stay at. We loved the concept of the exclusivity. Tapas and drinks were brilliant. Check in was easy. A little more guidance on the hotel for first time customers would have been good. (Where lifts were, level bar etc) really friendly staff.

Leisure Partner

10/10

Exceptional

29 Sep 2019

Verified traveler

Good location; excellent lounge - well worth booking in The Level; although refurbishing works going on during my stay the effect was minimal to guests = was well managed; staff throughout kind and pleasant

Business_and_leisure Family

8/10

Excellent

24 Aug 2019

Verified traveler

The staff is very helpful and friendly. When we asked to change rooms to get away from the elevators, they immediately agreed and assisted us in our move.
The hotel is a bit dated and needs refurbishment and it seems like this is underway. The new breakfast area for The Level is very nice with a nice buffet.
For me, this is an excellent location with easy access to transit and within walking distance of Marylebone and Oxford Street.

Friends_and_family Family

10/10

Exceptional

21 Aug 2019

Verified traveler

We were traveling with young children (3 and 8). The staff was courteous and very attentive to us. Breakfast was included and was very good. We would definitely stay there again. The hotel is also very well situated, very close to the subway and also to Regent Park.

Friends_and_family Family_with_children

8/10

Excellent

10 Aug 2019

Odalo

Very pleasant stay

Spent 5 nights with wife and 2 small children, stayed in the grand suite which had lots of room for toddlers to roam about, very nice and comfortable. Breakfast was exceptional as was the level lounge. Only gripe is it’s a very large and busy hotel and it felt slightly understaffed - always a bit of a queue at the concierge, sometimes calls to housekeeping or room service went unanswered but subsequent calls to reception always got us what we need. Overall a pleasant stay and will likely be back when in London.

Family

6/10

Pleasant

25 Jul 2019

Verified traveler

The property has a superb location near Regent’s Park, Great Portland St tube station and Camden Market. The staff were very friendly. The junior suite was large and had good amenities.

Business_and_leisure Family

10/10

Exceptional

13 Jul 2019

JRH

Excellent, friendly, and helpful staff. Wonderful, filling English breakfast. Fast service. Excellent location near underground
Completely happy with our stay -- would highly recommend to others!

Leisure Family

10/10

Exceptional

08 Jul 2019

Glenn

Great time at the Level, Melia White House Hotel

The Level at the Melia White House Hotel was wonderful. Very responsive service, totally clean room, with a wonderfully firm bed (which we need, at our age). We requested service twice, once for extra pillows and once to ask our neighbors to be slightly quieter at 2:30 am, and had prompt response both times. The area is a block away from Regents' Park, but not right on it. Level-room status allows you free beverages from the Level Lounge anytime during the day and free tapas selections and alcoholic drinks from 6 to 8:30 pm. WiFi was instantaneous and easy to use.

Partner

10/10

Exceptional

11 May 2019

Verified traveler

Our stay was short, but we loved every second. The Level is the way to go with amazing food included with the room. We will be back

Leisure Family

10/10

Exceptional

26 Apr 2019

Verified traveler

Not our first visit and again, the staff was outstanding! Exceptionally friendly, helpful, attentive, professional.
Rooms are very clean and reasonably spacious. This time (with a grandchild) we had a room for three and it was perfect.
Hotel is undergoing renovation and yet we hardly noticed it - seems that management places guests' comfort above all else.
Amenities too were exceptional with great breakfasts and all day hot and cold drinks as well as fruits, cakes and cookies for those qualified for Level access (well worth it).
Only shortcoming: sport channels available only in the bar. Hope this is changed before our next visit, for we are certain to return.

Leisure Family

10/10

Exceptional

21 Apr 2019

Verified traveler

This hotel is a favourite place and our April visit represents our 6th return. We note the uproar at the moment while the management change the front entrance and foyer, however, positive staff guest management and assistance ensured our stay was as good as always.

Rooms are clean and good, the food and attention in the 'Level' restaurant area are excellent, prices are 'London', I wish it would cost less but I suppose it wont.

We'll be back, not as frequently as we would like coming from Scottish Highlands, highly recommend this hotel.

Leisure Family

8/10

Excellent

18 Apr 2019

Verified traveler

Like it all, but the fact that it undergoes construction affects the experience.

Leisure Family

8/10

Excellent

14 Mar 2019

Verified traveler

We liked that the reception staff are very welcoming, and definitely wish to please. However, based on what we thought we were reserving online, we did not get the exact room desired. The hotel was not able to accommodate us without upgrading us for a fee.

Leisure Family

8/10

Excellent

12 Mar 2019

Oswaldo

The property has an excellent location & staff is very polite. We are pleased to stay in this hotel

Leisure Family

6/10

Pleasant

04 Mar 2019

jade

Frustrating

Great room and service, but the crazy wait every time for the lifts definitely puts me off booking this hotel again! It wasn't just because of the refurb, they have this odd lift-call system that means crowds hang around for ages for every lift - such a silly system!

Partner

10/10

Exceptional

22 Feb 2019

Verified traveler

Breakfast was great and the staff all super nice and friendly. Hotel had a really calm atmosphere and was in a good location for checking out London

Leisure Family