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Charlotte Street Hotel Firmdale Hotels
London · United Kingdom
Charlotte Street, 15-17View location
9.6/10Excellent223 Reviews
Cleanliness10.0/10 10.0
Service9.8/10 9.8
Comfort9.8/10 9.8
Condition9.8/10 9.8
Location9.6/10 9.6
Neighborhood9.6/10 9.6
Amenities9.8/10 9.8
See all ratings- Business hotels
- Luxury collection
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Charlotte Street Hotel Firmdale Hotels
Ideally located in the prime touristic area of Bloomsbury, Charlotte Street Hotel promises a relaxing and wonderful visit. Offering a variety of facilities and services, the hotel provides all you need for a good night's sleep.
24-hour room service, 24-hour front desk, luggage storage, Wi-Fi in public areas, valet parking are on the list of things guests can enjoy. Guestrooms are fitted with all the amenities you need for a good night's sleep.
In some of the rooms, guests can find television LCD/plasma screen, bathroom phone, slippers, sofa, closet. To enhance guests' stay, the hotel offers recreational facilities such as fitness center. For reliable service and professional staff, Charlotte Street Hotel caters to your needs.
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With a stay at Charlotte Street Hotel, Firmdale Hotels, you'll be centrally located in London, just a 4-minute walk from Oxford Street and 11 minutes by foot from The British Museum. This family-friendly hotel is 0.7 mi (1.1 km) from Leicester Square and 0.7 mi (1.2 km) from Piccadilly Circus.
Make yourself at home in one of the 52 guestrooms featuring minibars and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, designer toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Featured amenities include complimentary wired internet access, limo/town car service, and complimentary newspapers in the lobby. Planning an event in London? This hotel has 43 square feet (4 square meters) of space consisting of conference space and meeting rooms.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Important information
-
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately GBP 28 per person
- Secured valet parking fee: GBP 70 per day (in/out privileges)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: GBP 78.0 per night
- Service fee: 5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Portuguese
English
Polish
French
Nearby attractions
Tottenham Court Road
0.3 km / 0.2 mi
Oxford Street
0.3 km / 0.2 mi
University College London
0.7 km / 0.4 mi
Regent Street
0.7 km / 0.4 mi
Portland Place
0.7 km / 0.5 mi
University of London
0.8 km / 0.5 mi
Russell Square
0.8 km / 0.5 mi
Oxford Circus
0.8 km / 0.5 mi
The British Museum
0.9 km / 0.5 mi
London Palladium Theatre
0.9 km / 0.6 mi
Leicester Square
1.1 km / 0.7 mi
Piccadilly
1.1 km / 0.7 mi
Piccadilly Circus
1.2 km / 0.7 mi
Royal Opera House
1.2 km / 0.8 mi
Regent's Park
1.3 km / 0.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 52
- hotel
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Car hireExtra charge
- Secure parking
- Valet parkingExtra charge
- Airport ShuttleExtra charge
Show 26 more facilities & services
- Room serviceExtra charge
- Laundry service
- Babysitting serviceExtra charge
- Multilingual staff
- Bellboy service
- Fireplace
- Currency exchange facilitiesExtra charge
- Lift access
- Terrace
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Library
- Bar
- Restaurant
- Banquet hall
- Conference room
- Meeting room
- Game roomExtra charge
- MassageExtra charge
- Spa treatments
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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Double or Twin LUXURYDouble or Twin • LUXURYDBT.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
Double or Twin LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: DBT.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE GRAND DELUXEDOUBLE • GRAND DELUXEDBL.DX-GD
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GRAND DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
DOUBLE GRAND DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GRAND DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-GD
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN LUXURYTWIN • LUXURYTWN.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
TWIN LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: TWN.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE LOFTSUITE • LOFTSUI.LO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
SUITE LOFT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LOFT
Adult and child limits apply within the room's total guest limit.
Room code: SUI.LO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE DELUXE KING BEDJUNIOR SUITE • DELUXE KING BEDJSU.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
JUNIOR SUITE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
DOUBLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE Accessible KING SIZE BEDJUNIOR SUITE • Accessible KING SIZE BEDJSU.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
JUNIOR SUITE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE LUXURYJUNIOR SUITE • LUXURYJSU.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
JUNIOR SUITE LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: JSU.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE GRAND DELUXESUITE • GRAND DELUXESUI.DX-GD
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GRAND DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
SUITE GRAND DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GRAND DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-GD
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE DELUXEJUNIOR SUITE • DELUXEJSU.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
JUNIOR SUITE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: JSU.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE AccessibleJUNIOR SUITE • AccessibleJSU.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
JUNIOR SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: JSU.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
Double or Twin SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBT.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
SUITE KING BED ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE Accesible DeluxeJUNIOR SUITE • Accesible DeluxeJSU.H6-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- Accesible Deluxe
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
JUNIOR SUITE Accesible Deluxe
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- Accesible Deluxe
Adult and child limits apply within the room's total guest limit.
Room code: JSU.H6-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE LUXURYDOUBLE • LUXURYDBL.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
DOUBLE LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN DELUXE KING BEDTWIN • DELUXE KING BEDTWN.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
TWIN DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE PENTHOUSESUITE • PENTHOUSESUI.P6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PENTHOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCharlotte Street Hotel Firmdale Hotels
SUITE PENTHOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PENTHOUSE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.P6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Charlotte Street Hotel Firmdale Hotels
100
reviews shown
Steven
Great location, nice property, exceptional staff.
Eliot
The Charlotte Hotel is always my choice when I'm in London. It's like coming home to family every time. Situated in a lively and vibrant neighborhood near Soho and the theatre district, it's always the best place to stay when you want the best without all the fuss.
Frances
There was a problem with a blocked shower drain that nearly flooded the bathroom as the water level rose. I had to abandon the shower in the middle and run a bath.
Kim
Great location and excellent staff
Michael
Amazing staff, comfortable rooms and public spaces.
Elizabeth
Wonderful room and staff and entire experience
stephanie
Beautiful room- spotless, spacious.
Hotel lobby also beautiful-comfortable and inviting.
Hotel lobby also beautiful-comfortable and inviting.
Andrew
Attentive service, comfortable room
Ben
Beautiful hotel in a perfect location for taking in the heart of London. Walking distance to great pubs, restaurants, theatres, and sightseeing. Friendly staff and very comfortable and well-designed. We'll be back.
Tong Hoon
The best in London! Great location - quiet and charming, but close to everything. The staff anticipates your every need.
Sekiya
London’s best!
One of our favorite hotels in the world. Luxurious without being fussy. The rooms are so comfortable and the service is incredible.
marc
The room was great. the service as well. I had a lot of guests coming to visit me there and they all loved it. Many meals. All great. Definitely will stay there again.
John
I love the colorful rooms
Kara
Great spot - good restaurant and comfortable spacious room. Quiet too.
Laura
I can't say enough about the staff at the Charlotte Street Hotel. They were friendly and attentive. They managed to check me in early after my transatlantic flight. They also stayed on top of getting my prescription glasses back from the driver from the airport before my stay ended. The interior design of the hotel was charming and unforgettable.
Andrea
My first trip staying at the hotel. I would absolutely stay again. The area is fantastic. Great restaurant and shops, away from the traffic and tourists in soho. The staff was incredible. They had everything were incredibly helpful and friendly. And THE BED! So comfortable.
Dana
Perfect in every way, like a second home.
Dana
Staying at Charlotte Street is a home away from home, as a Firmdale property the style and amenities are top notch and the staff is excellent. 10 out of 10 as always.
Christina
Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend!
Rose
Exceptionally gorgeous hotel
Stunning! So gorgeous and special.
David
A beautiful hotel with outstanding service!
Verified traveler
Excellent hotel, staff, restaurant and location.
Jeff
What a lovely, beautifully decorated place where the attentive staff enhances the experience.
John G
A charming hotel! I plan to tell all my American friends about this gem of a hotel.
Bernard
Staff in restaurant was terrible rude. Even though staying in hotel we were not worthy to sit in the empty restaurant for a drink.
I assume he runs the restaurant to maximize personal tips and I needed to give him £20 to sit in a restaurant at 1730 for a quick drink with my wife
I complained to front desk and it drew blank looks. Assume they don't care so much.
Also no coffee in room or common area, must go to restaurant and pay £5 for a cup. Owners apparently don't like coffee (weird).
Rooms are heavily perfumed as are all toiletries.
Avoid!
I assume he runs the restaurant to maximize personal tips and I needed to give him £20 to sit in a restaurant at 1730 for a quick drink with my wife
I complained to front desk and it drew blank looks. Assume they don't care so much.
Also no coffee in room or common area, must go to restaurant and pay £5 for a cup. Owners apparently don't like coffee (weird).
Rooms are heavily perfumed as are all toiletries.
Avoid!
Jackie
This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief.
wen
The staff is incredibly friendly and helpful. They make you feel important and ask about your day.
The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there.
The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there.
Avraham
Charming
Excellent hotel on a charming street. Great location, friendly staff and lovely decor. Extremely well maintained and a pleasure. Will certainly be back!
Katina
It’s a beautiful, immaculate hotel and the staff was polite, engaging and helpful. I can’t wait to return. I’m an American and visited London for the first time with my daughter.
Matthew
London Sophistication
Excellent Hotel. Amazing Service. One of the best hotels I have ever stayed at.
Marji
Beautiful hotel in great location
Risa
Perfect hotel!
Patricia
Super decor
Julie
We loved this hotel for our family of 5! Would definitely stay here again!
Sue
Just Stunning…
This is our 3rd stay with the Firmdale group and Charlotte St doesn’t disappoint… perfect location within easy walking distance of both Regent St and Soho yet quiet at night.
Room 100 was beautiful - Kit Kemp at her finest…
If you can book room to include breakfast as can be quite pricy as everything is itemised but otherwise simply stunning.
Room 100 was beautiful - Kit Kemp at her finest…
If you can book room to include breakfast as can be quite pricy as everything is itemised but otherwise simply stunning.
Mary Margaret
The location was very centrally located. The attention to detail by the staff was greatly appreciated. Cleanliness and quality of rooms was 5-star.
wen
A few staff members- Lauren ( waitress) Liz( room service) Matteo( head concierge) & Bell staff - went out of their way to be helpful.
What I did not like- the view out of our room window was really ugly- metal heating & air conditioning units. Also, the dining room was really loud & noisy.
What I did not like- the view out of our room window was really ugly- metal heating & air conditioning units. Also, the dining room was really loud & noisy.
Stephanie
Design fantastic, check-in staff good but breakfast area not up to standard of hotel generally. Service there slow, tables cramped/crowded, and maitre d’ confused, had to state room several times.
Curtis
Exceptional service from the front desk and doormen. Lovely bar, perfect location.
Graciela
Love this hotel. Everything is great: bedding, decor, staff, location. Will be back!
Fran
Everything is perfect at the Charlotte Street Hotel
Rosina
Everything
alan
Great location, comfy rooms.
Fabulous welcome. Great location. We enjoyed the honesty bar for residents.
Good breakfast too!
Good breakfast too!
Jennifer
Very lovely hotel. Stayed a few times and it’s always superb, which is why I come back time and again.
Wesley
Lovely weekend stay
Incredible customer service from checking in, to the bar staff and the doormen.
Lovely location, excellent decor and very close to lots of great restaurants and shops.
Lovely location, excellent decor and very close to lots of great restaurants and shops.
Verified traveler
All excellent. Haven’t stayed for 11 years standard s still as high as they were!
David
Wonderful property in ideal location
Everything about the hotel is fantastic. From the decor, to the service, to the location. I wish we had stayed here longer. It will be the first property we look at when planning a return trip.
Agsookoo
I absolutely loved the ambiance, the staff was amazingly friendly and accomodating and the location is perfect.
Jackie
Lovely intimate and friendly hotel in an excellent location. So wonderful to get an upgraded room. My stay was way too short! I will be be back however
Verified traveler
The staff were amazing! Incredibly friendly, helpful, professional and attentive, they made us feel completely at home. The rooms are lovely, light and clean with all the amenities you need and if there is anything else required it is very quickly delivered to the room. In the bar/restaurant, the food is delicious and drinks are delivered promptly. We had an incredible time and were looked after extremely well! Thank you all so much!
Verified traveler
Wonderful location, great staff and lovely room. My only gripe is the overpriced breakfast
David
Loved it!!
Awesome hotel, amazing location and friendly staff
Verified traveler
This hotel has a designer decor with care. You can see the owners enjoy to make guest comfortable and happy. It is not bland and generic. Lovely place. Great breakfast.
Verified traveler
One of my favorite hotels. The service at the hotel is exceptional.
john
Perfect
This is my favorite London hotel. Everything is perfect.
ARosenthal
After my second stay here, I'm even more of a fan. The staff are very helpful and accommodating. The rooms are impeccable, super clean. The decor is fresh, modern and cheerful. The Brits are fearless in their approach to mixing patterns, textures etc. and that is very much the case here with excellent results. The sitting rooms are inviting, and make a nice place to work using the free wi-fi. The breakfast is fantastic with a large and varied selection. Service is prompt and thoughtful. The bar is lively at night. The neighborhood has many restaurants and coffee spots. I'll be back soon.
Douglas
Just an amazing hotel to base a short break around.
Verified traveler
The staff were amazing - they were so welcoming and made our stay extra special.
andrew
Stylish , comfortable central hotel
Very comfortable bed , decent sized room .Room service is very prompt and friendly .Easy short walk to soho and theatre district
Verified traveler
Impeccable and friendly service. Celebrated a milestone birthday here with friends and the hotel staff could not have been more helpful.
Verified traveler
The room was beautiful. The hotel is situated on a cute street in a great location. The staff was amazing! Very helpful with recommendations and showing you how to get around. Will definitely stay here again!!
Sam
night away
lovely friendly staff - beautiful room
Julia
Beautiful cozy chic hotel
Always love all the Firmdale hotels. Ultimate in style, coziness and comfort. Rooms smell great, and have stunning fabrics and a lot of warmth. Bathrooms are luxe with heated towels and lovely products.
katie
Instant favorite!
I absolutely fell in love with this hotel and it is my new favorite in London. The staff are absolutely amazing, attentive to every detail, kind and courteous, and simply lovely to interact with. There is so much attention paid to the details in this hotel, and the level of effort makes for a memorable experience. The rooms are a haven, unusually quiet in the middle of the city, thoughtfully designed and decorated. The mini bar is top quality and the honesty bar on the ground floor of the hotel is a real treat. I enjoyed breakfast at Oscar very much and can highly recommend the lobster benedict. The avocado on toast and omelets could use some more seasoning, but the poached eggs were right on the mark. And finally, a luxury hotel bar that feels cozy and welcoming, offers loads of choice for drinks, a nice range of snacks, and doesn’t make me pay a premium to be there! I didn’t want to leave the hotel! Well done to the entire team that make this hotel one of a kind!
Gary
Great base for all that London has to offer
We were delighted to return to the Charlotte Street hotel, one of our London favourites. Welcoming staff, lovely rooms and residents lounge, great breakfast and location. We look forward to returning soon.
maypo
Great Hotel
Great friendly staff. Breakfast excellent. Front desk excellent. Everyone very helpful. Rooms very comfortable. Would recommend
Verified traveler
great stay
great location and experience
Warner
A gem of a hotel.
A very nice and upmarket Hotel,
This was one now ticked off my bucket list.
5 Mins walk to all the best places.
You can sometimes see the odd celeb in and around the hotel.
I will defiantly be back.
This was one now ticked off my bucket list.
5 Mins walk to all the best places.
You can sometimes see the odd celeb in and around the hotel.
I will defiantly be back.
anne
cozy hotel, very comfortable room, gym very small though and treadmill and bicycle both needed major tune ups.
Peter
Early Xmas treat.
As expected, this hotel is superb and you really are made to feel special.
Verified traveler
Amazing! The stuff, the room, the food. It was our third stay in this hotel, and we will definitely stay again.
Verified traveler
Great location
The rooms were incredible! The service was very good. The breakfast was delicious and fresh!
Verified traveler
Truly a gem!
I've stayed at the Charlotte Street Hotel for business a few times but while on lay-over between holiday and home I chose to treat my wife and daughter to this great hotel. It is gorgeous with an amazing staff, perfect rooms and the location is perfect!
hannah
Loved the fine linens and the comfortable bed. Slept well each night. Had problem with the TV but it was resolved promptly by a staff member.
A lovely hotel with good interior design. The restaurant offers an excellent breakfast buffet and an interesting menu with wide selections.
A lovely hotel with good interior design. The restaurant offers an excellent breakfast buffet and an interesting menu with wide selections.
Verified traveler
Beautiful hotel, lovely staff, unbeatable location. I will definitely be back!
Julia
The Charlotte Street Hotel is dreamy!
Like all the Firmdale Hotels I have stayed in, the Charlotte St is divine. The cozy, warm atmosphere, superior design and art works displayed everywhere, and incredible helpfulness of the staff are all top notch. You can't do any better than stay at one of these hotels. The Charlotte St is particularly well-located and perfect for walking around London. I can't recommend it more.
Jenny
Superb hotel
I love Kit Kemp's interior design and was delighted to stay at the Charlotte St Hotel. It entirely lived up to my very high expectations, with one exception. The bar area and restaurant were very busy and noisy on each evening of our two-night stay. It was very hard to hear each other in the restaurant (we are both just over 70), so the first night we went down the street to another restaurant. The next night, it was again noisy, so the very helpful staff suggested we eat in the drawing room. There were a few other hotel guests there, but it was quiet and we enjoyed an excellent meal in front of the fire in that lovely room. I cannot fault Charlotte St Hotel in any other respect. The staff are exceptionally helpful, the hotel is extremely comfortable, and the decor is superb.
Verified traveler
It was good except our floor was being renovated and they couldn't accommodate us except over the noisy restaurant as an alternative. Location was great and the room itself was nice. Just loud listening to the workers outside our room each morning and the intense aroma of paint/paint removal was overwhelming.
Duane
centrally located
Excellent staff and service! Very beautiful and high-end room decoration and appointments. Excellent amenities, especially for the bathroom..Excellent bedding (down comforter & feather pillows), though personally I prefer the comforter not tucked in at the bottom, and I found the blanket on top of the comforter superfluous. And though I put two extra pillows in the closet, the maid put them back on my bed (why can't maids leave things arranged the way guests prefer?). Excellent blackout curtains, but they they unfortunately don't close entirely. The lighting at the bathroom mirror could be better, and a handheld shower in the shower stall would be helpful. Though room service is fast, I missed having a coffee machine in the room or hot water kettle to make instant coffee, especially since the room service pot of coffee gets cold fast. .
Eric
Excellent hotel in Bloomsbury
Great hotel, very clean, decorated with taste. Location excellent for theaters. Staff excellent. We stayed in a two levels loft, spacious, quiet. Excellent beds. Bathroom very comfortable. Ideal for couple with children.
Verified traveler
Friendly and fabulous
Would be great to have satellite TV - only thing that lets it down
Chris
Beautiful hotel
Great place to stay, quiet, yet close to Oxford Street and Soho.
Staff couldn't be nicer and very helpful.
Great food, wine and a lovely venue for a family birthday spanning 3 generations.
Highly recommended.
Staff couldn't be nicer and very helpful.
Great food, wine and a lovely venue for a family birthday spanning 3 generations.
Highly recommended.
Simon
The Charlotte Street Hotel is a wonderful hotel - great location, wonderful décor, fantastic staff, a genuinely wonderful experience!
Abigail
Quality Boutique Hotel Experience
Interesting and luxurious design, decoration in general areas and the room.
Really pleasant and accommodating staff.
Superb breakfast each morning.
Really pleasant and accommodating staff.
Superb breakfast each morning.
Verified traveler
Service and staff impeccable
The staff are so friendly and helpful - I would return just for that reason alone! Pricey hotel but worth it
Sofia
Location, Staff, Hotel, SUPERB!!!!!!!
Wonderful Hotel and there mission is to make your stay with them unforgettable, and they accomplished that. The Hotel called me the day before our departure to ask there was anything they could do to make our stay more injoyable. I think that gesture shows just what a frist class Hotel you are dealing with. Would go back in a flash!!!!!
Verified traveler
Fabulous hotel in Fitzrovia
Visited London for business and pleasure for three days in April, and stayed at the Charlotte Street Hotel. This was my second time at this hotel. The facilities are immaculate. The rooms are spacious, comfortable, well designed, and a pleasure to stay in. The bathrooms are similarly well-proportioned and tasteful and everything functions as it should.
Elizabeth
We were Pampered
What more can we say. Our 13-year old never wanted to leave (a television over the bath!) We loved the cozy fire and a cup of tea in the honesty bar after a cool walk home from the theater.
Susie and Joe
Very good hotel
Excellent, stylish hotel with well trained and friendly staff. We had a very comfortable, beautifully decorated room. Our only reservation is that the hotel restaurant, while good, was far too noisy for our taste. However, the hotel is located within easy walking distance of many good restaurants.
Verified traveler
Wonderful boutique hotel in Soho
We stayed here on last two nights of our honeymoon after our African Safari. The hotel was in a great neighborhood with a local, non touristy feel. Very convenient and close to the underground. The hotel was very clean and the rooms were huge, especially for London. Overall a very good stay. The only slight negative was that the front of house staff seemed a bit cold and unfriendly.
Lee
How hotels should be
Wonderful staff, attentive and thoughtful without being intrusive. Really enjoyed or stay and were given an unprompted upgrade to one of the amazing suites due to a special occasion.
Verified traveler
Top hotel
Great service, facilities, location and staff, would certainly stay here again.
Verified traveler
Anniversary getaway
We enjoyed our stay at the hotel for our anniversary. The room was spacious and clean. There were special extras provided like yummy brownies on the last night. The staff friendly. We ate several meals at Oscars and enjoyed them all.
GD
Gracious living...
Beautifully appointed hotel in a funky neighborhood, within walking distance of transportation and great restaurants. The hotel staff were extremely helpful in making dinner reservations at an incredible Indian restaurant, the best we've ever been to. The room itself was gorgeous. Enthusiastically recommended.
Joey
We stayed in a Loft at the Charlotte Street Hotel for a week in early May, 2015. We could have stayed a little bit closer to the sights in central London, but I preferred this location--the sights were very easy to get to via short bus & Underground rides (after a <10 minute walk), but the neighborhood itself (Fitzrovia) and surrounding walkable areas (Soho, Marylebone, etc.) meant we could fill our \"down time\" walking around the neighborhood.
The Loft was very comfortable. We stayed in 109 (on the \"first floor,\" but for Americans it's the second floor), which overlooks the smaller street (Rathbone) instead of the much busier Charlotte Street in the front. I'm fairly sensitive to noise and had asked for a quieter room, and this turned out to be a good room for it. When we first arrived I saw a crowd gathered at the Newman Arms pub across the street and was worried it meant loud crowds into the early morning, but the double windows really kept out the noise. It turned out the pub seemed to die down fairly early most nights anyway.
Some noise from other rooms filter in (you can hear the people above walking around), but far less than most hotels I have been in.
We somehow ended up with complimentary breakfast in the onsite restaurant (with a full, made-to-order menu), and it was pretty good. They even prepared a take-away breakfast for us to enjoy in a park one morning.
The Loft was very comfortable. We stayed in 109 (on the \"first floor,\" but for Americans it's the second floor), which overlooks the smaller street (Rathbone) instead of the much busier Charlotte Street in the front. I'm fairly sensitive to noise and had asked for a quieter room, and this turned out to be a good room for it. When we first arrived I saw a crowd gathered at the Newman Arms pub across the street and was worried it meant loud crowds into the early morning, but the double windows really kept out the noise. It turned out the pub seemed to die down fairly early most nights anyway.
Some noise from other rooms filter in (you can hear the people above walking around), but far less than most hotels I have been in.
We somehow ended up with complimentary breakfast in the onsite restaurant (with a full, made-to-order menu), and it was pretty good. They even prepared a take-away breakfast for us to enjoy in a park one morning.
allen
Cool and classy in a very hip spot
We have stayed at this property 4 times now and each visit is more special. From the note welcoming us back to the working fireplace to each rooms's unique decor, the Charlotte street is a treat each visit.
This visit was a standout: our room was ready as soon as we arrived in the late morning, the modern yet classy black and white theme of the room, and the welcoming vibe of the doormen were a reminder of why we love love love it here.
London cool at its best!
This visit was a standout: our room was ready as soon as we arrived in the late morning, the modern yet classy black and white theme of the room, and the welcoming vibe of the doormen were a reminder of why we love love love it here.
London cool at its best!
Verified traveler
Love this hotel
Had an amazing stay here, room was great, it's in a brilliant location and the bar was buzzing!
Verified traveler
The only negative is the room size is small.
Verified traveler
Charming comfort in heart of London
You can't get a better balance of location, charm, service and comfort Ln London than the Charlotte. Close to the theatres but in a quite area of SOHO where the locals hang at their favorite pub and the shops are unique. Lots of very good restaurants close by too.
The Charlotte has all of the attributes of other Firmdale hotels; very comfortable beds, great décor, superb staff, a great breakfast and cozy nooks to rest, visit or read.
The Charlotte has all of the attributes of other Firmdale hotels; very comfortable beds, great décor, superb staff, a great breakfast and cozy nooks to rest, visit or read.
Moss
Thoroughly enjoyed it. Very vibey area, was great to walk around hotel. Pity about all the building works going on around there, but will definitely be back.
Location & surroundings
Charlotte Street Hotel Firmdale Hotels
Charlotte Street, 15-17, London, United Kingdom
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Charlotte Street Hotel Firmdale Hotels
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