Name: The Z Hotel Tottenham Court Road
Address: 52 Poland Street, Londres, W1F 7NH, GB

6/10

Pleasant

21 Jul 2026

Jackie

We stayed when the weather was hot. We were disappointed that we were first allocated a room that had broken air con. We arrived in the room, which was warm with a fan going. So they were aware it was broken. My husband went down to reception and we were allocated another room. I didn’t understand why they would do that but all was ok in the new room.

Partner

10/10

Exceptional

21 Jul 2026

Mathew

Stayed overnight after meeting up with family. Great location in Soho with lots of bars and restaurants nearby. Staff were friendly and helpful. Air conditioning was blissfully effective during heatwave. A few small problems with blind and shower but team was on it.

Partner

10/10

Exceptional

21 Jul 2026

Caitlin

Small but comfy rooms, excellent location and after a long overnight flight I was able to check in early. Staff very helpful and friendly

Self

8/10

Excellent

19 Jul 2026

Nick

Great check in and out times.

Partner

10/10

Exceptional

15 Jul 2026

Patricia

AIRCON! I slept like a baby. It was so comfortable. The shower was fab, the staff were fab and very helpful. I don’t get down to London much, hardly ever really, but I would stay here again if I ever need to. I’ve seen other reviews saying the rooms were tiny, but it was perfect (and that’s just how London is - tiny rooms). Cosy, comfortable, friendly. Thank you!

Self

10/10

Exceptional

13 Jul 2026

Brenden

Great location, great staff, cafe was excellent.

Partner

10/10

Exceptional

13 Jul 2026

Esther

Second stay at this hotel. Great location, clean, comfortable and compact rooms.

Partner

6/10

Pleasant

12 Jul 2026

Hasan

I wish i took some pics to share. Bathroom was so outdated and also bathroom floor was so soft I thought I would fall to downstairs. Rooms are sooooooo small. I mean it

Partner

6/10

Pleasant

12 Jul 2026

Melanie

This hotel is a bare minimum with very small rooms, no lotion or tissues, no closet or place to put your suitcase and small bed, mattress on a box. Breakfast was good and service there was good. Didn’t have much to do with front desk, just hello. Air conditioning turned off when we left our room and took a while to cool down after we turned it back on. Only a stool under a small end table to sit on and not much space to even move around. Room was clean.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Debbie

Great location and price for central London. Loved the £25 deal for all inclusive food and drinks! Small but perfectly formed rooms

Self

10/10

Exceptional

10 Jul 2026

Leo

Was basic but central and all I needed for an overnight stay. Wine and cheese was a nice touch. Gave me a late check out for £20 which was great. Only thing missing was a hairdryer

Partner

10/10

Exceptional

08 Jul 2026

Amanda

I stayed in 3 hotels during my trip to London because of varied activities. Z was my first and I missed it SO much with every other check in.
The room is small and efficient. The bathroom is right next to the bed (if I wasn’t alone I would want a bigger room) but it’s perfect when solo.
The bed was so comfortable. You couldn’t hear a thing from outside or any other room! Magically quiet. And the shower was one of the best showers ever. Great pressure and super hot. This Z is a win.

Self

8/10

Excellent

06 Jul 2026

Corazon

Roommate was tiny. Good for 1 person with an overnight stay. A little tight for 2. I wouldn’t recommend it if you’re staying more than an overnight. Great location. Great price.

Friends_and_family Friends

10/10

Exceptional

02 Jul 2026

Jason

Great location

Partner

10/10

Exceptional

29 Jun 2026

Phillip

Excellent location, 5 minute walk to Tottenham Court Road station.

Self

6/10

Pleasant

28 Jun 2026

Kiah

Very, very small rooms. We booked a queen room w/ window and it’s the smallest hotel room I’ve ever been in.

Friends

10/10

Exceptional

28 Jun 2026

Judy

The room was small (typical for London) but very clean, and the shower was very nice. I had a room next to the elevator and an outside wall. It was noisy outside (on a Friday night), but quieted down at midnight. Overall, we were satisfied.

Partner

10/10

Exceptional

26 Jun 2026

Paul

We arrived in London at the height of its worst heat wave ever! The hotel and staff were an oasis in the heat. The hotel is located in the heart of SoHo. You can walk to many of the city’s many attractions and the West End theater district.

The AC in the room we were first offered was spotty and the staff went above and beyond to get us into a cool room even though we had arrived after midnight.

There is a very pleasant cafe, perfect for grabbing a coffee before you head out to the day.

You’ll be genuinely pleased with this hotel.

Partner

6/10

Pleasant

26 Jun 2026

LAURA

Rooms need upgrades evidence of water damage

Partner

10/10

Exceptional

26 Jun 2026

Thomas

Served its purpose, decent locations. Clean and friendly staff.
not much room in your rooms but enough for what you need it for, shower worked. what else do you need for a quick stop or night

Self

8/10

Excellent

25 Jun 2026

Natasha

The free wine and cheese was a nice touch. Having one lift and being on the 7th floor was not fun.

Family

2/10

Poor

24 Jun 2026

Arsh

Extremely small space , staff at the reception was not helpful or courteous at all.
Had a terrible time

Partner

8/10

Excellent

22 Jun 2026

Roberto

The Z hotels are well maintained ,perfectly located and very clean. I only have 2 issues, there was only 1 toilet available in the area near to the cafe, so while waiting for room to be readied, if it was being used for changing ,then there was a long wait. Also, the signage outside the hotel is not very noticeable ,and we walked up and down Poland street several times before locating it. Apart from those 2 snails issues, the staff,rooms and overall location….Superb

Partner

4/10

Poor

21 Jun 2026

Cynthia

This room was the smallest space we’ve ever stayed in. There is no place for luggage and beds were terrible. The staff in food lounge area were not helpful. They couldn’t answer questions or help us understand “member” benefits. The desk staff were very helpful and willing to help for any reason.

Family

10/10

Exceptional

20 Jun 2026

Sean

The front desk staff was exceptional, especially Dipiti. She went out of her way to make my first stay very pleasant.

Self

8/10

Excellent

19 Jun 2026

Alexandria

The staff was very friendly and helpful! The restaurant was open late, which was nice for a late night bite to eat!

Self

8/10

Excellent

17 Jun 2026

Chloe

The aircon didn’t work in our room

Partner

8/10

Excellent

12 Jun 2026

Olushola

One of the better ones in Northampton.
Breakfast is good also.

Self

10/10

Exceptional

12 Jun 2026

Hailey

Clean rooms, friendly staff, great location.

Self

8/10

Excellent

11 Jun 2026

Jason

Rooms are very small. Smallest I’ve ever been in and that’s including my trips to NYC. Everything else was great. Two or three nights this is fine. Anything longer I’d want a bigger room.

Partner

10/10

Exceptional

10 Jun 2026

Hailey

Great location, friendly staff, clean accommodations.

Self

8/10

Excellent

07 Jun 2026

Clare

Very clean and very well located hotel. Room was small but not unexpected for the location. The only issue we had was the bathroom door and shower wall were almost completely see thru! It’s a good job I was good friends with my other guest as there was nothing left to the imagination!!!! Great hotel with good facilities and the location is perfect. Just make sure you’re comfortable with your room mate!!!! 👍

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Darren

Warm and friendly hotel in the heart of Soho

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Andrea

Small but functional hotel in the heart of Soho.

Family

8/10

Excellent

01 Jun 2026

Santiago

The location

Self

6/10

Pleasant

31 May 2026

Thone

I knew the room was going to be tiny, but it barely fit my luggage and myself. This staff was just OK. Although I can’t complain, because the location was perfect and it was just for one night. For the price I paid, I would definitely go elsewhere!

Self

6/10

Pleasant

31 May 2026

Joanne

Location was excellent which was the main decision.
Sleeping was quiet.
I knew it was going to be small but didnt expect it to be that small.
If you're ok sleeping in a closet that has a bed toilet and shower all up in your space then you'll be fine. It was just too cramped up for me.

Partner

10/10

Exceptional

31 May 2026

Darrell

The hotel was adequate with great AC and shower for a hot day. Room was small but worked fine. Location was good as well with choices to eat.

Family

8/10

Excellent

31 May 2026

Bruce

Great location for walking to the sights, unlimited restaurant options, staff great

Self

8/10

Excellent

30 May 2026

Christie-jean

Was okay for a couple of nights bed was solid though so woke up with sore backs each morning

Partner

10/10

Exceptional

29 May 2026

Pamela

Great property, strong AC during heatwave, wonderful location.

Self

8/10

Excellent

29 May 2026

Victoria

Small room but you get what you pay for and we loved our cozy stay. Location was perfect and having air conditioning during the great heatwave of May made for a nice reprieve from the blistering hot streets. Everyone was friendly and helpful.

Partner

8/10

Excellent

29 May 2026

Allen

Decent hotel. Small but it has all you need and worth the price… especially for its location

Self

10/10

Exceptional

27 May 2026

Liz

Room was clean, staff was kind and helpful, breakfast was OK, and air conditioning was wonderful(esp on May 26th, record heat for month of May.

8/10

Excellent

27 May 2026

sharon

Lift took forever.

Family

8/10

Excellent

26 May 2026

Aaron

Stayed in 205, basically a hole in the floor entering bathroom area.

Self

2/10

Poor

23 May 2026

Ahmed

I did go back and I gave a 2nd chance but nope still the same terrible hotel and room even when I booked a bigger room they still gave me the small room in the same floor.

10/10

Exceptional

22 May 2026

Volker

Perfect location, great staff … practical rooms … great price

Self

6/10

Pleasant

22 May 2026

Joseph

Very good location. Extremely small room. House keeping every 3 days. Have to ask for towels and toilet paper. I booked breakfast on certain dates and skipped one day. No make-up or credit. Plus the breakfast selections were limited. Lobby consisted a small sofa and a side table. Not worth the price.

Friends

10/10

Exceptional

22 May 2026

David

Brilliant location!

Partner

10/10

Exceptional

21 May 2026

Emma

Great location, friendly staff and clean (compact) room. Would stay again in the future.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Lucas

Zero complaints for a short stay. Small room, but thoughtful and well designed. Excellent air conditioning. Bed and pillows were comfy, and towels were much nicer than expected. Excellent location. Would gladly stay here again.

Self

10/10

Exceptional

16 May 2026

Alyssa

The hotel was great! Right in the central location of restaurants & bars! Room was a little small but very clean & modern! There was a wine & cheese tasting for free a couple nights too!

Partner

10/10

Exceptional

11 May 2026

Nicholas

Great location although the lift takes a long time to work

Self

8/10

Excellent

11 May 2026

Chester

It was in a great area of London. Staff was very helpful with info about the city.

8/10

Excellent

10 May 2026

Denisse

great location. great, friendly staff. clean rooms. bottled water readily available.

however, the rooms are tiny. there's no space to hang clothes or organize belongings. there's ac but no way to open windows for ventilation to evaporate the humidity from the shower so there was a lingering, slight mildew smell. the shower is right next to the bed and while the glass panes are frosted, it doesn't afford sufficient privacy for a couple.

i'd likely recommend for a solo traveler staying just a few nights as a good way to get acquainted with the city as the location is amazing.

Partner

4/10

Poor

08 May 2026

Howard

Great location. Great staff. Tiny tiny room. And street lights lit up the room at night due to lack of window shades.

Partner

8/10

Excellent

07 May 2026

Stuart

The hotel was clean and comfortable and staff were very helpful. Although our room had we everything we needed I would not stay again as the room was very small and Claustrophobic. Not for us.

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Monica

This was a very tiny room. The location and the affordability were exceptional.

Partner

8/10

Excellent

28 Apr 2026

geoff

Unsure how to use air conditioning and no biscuits! But minor points quite happy

Self

10/10

Exceptional

26 Apr 2026

LeeAnh

Perfect spot for solo travelers - nice and cozy. It’s a 5 minute walk to the nearest tube station and right smack in the middle of everything. So easy to visit every shop and explore. My room was clean and aesthetically pleasing. Also the staff helped me tremendously!

Self

10/10

Exceptional

26 Apr 2026

Travis

Clean easy

8/10

Excellent

22 Apr 2026

Benjamin

Only stayed 1 night, but perfect for those circumstances, especially with it being ideally located. I would stay again.

Partner

10/10

Exceptional

22 Apr 2026

Christine

Room was small but perfect for the trip

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Paul

Room was quite small but functional. Very central location.
Staff were very polite and helpful.
Definitely would recommend for a couple of days.

Partner

10/10

Exceptional

18 Apr 2026

Michael

Cosy and functional room in a fantastic location. AC a bit noisy so may be an issue in the summer but it was fine really. Shower was super powerful.

Everything about this place, especially the staff, was fantastic.

Self

10/10

Exceptional

15 Apr 2026

Amanda - Jane

Really great affordable hotel bang in the middle of soho! Super easy to walk to soho, Oxford Circus, Piccadilly, theatre district, Covent Garden, Leicester Square in 5/6 mins. Food market round the corner and amazing shops. Staff were very helpful. Room was clean, but very very tiny so if you are a couple, be prepared to dance around each other getting ready but overall, it served us very well for the night we were in London. Also so amazing you have the option to leave your luggage after checkout free of charge and come and collect it later in the day. Great!

8/10

Excellent

15 Apr 2026

Lorna

All good

Partner

10/10

Exceptional

13 Apr 2026

sydney

this place was great!!

Self

6/10

Pleasant

13 Apr 2026

Gemma

Ok for 1 night stay. Beds are rock solid though & aircon smells abit

Self

8/10

Excellent

13 Apr 2026

Amy

Small roll but had everything you needed for 1 night.

Partner

8/10

Excellent

12 Apr 2026

Antonella

Room was clean and staff was so kind. Room is a little smaller than expected but it was fine!

Partner

10/10

Exceptional

10 Apr 2026

Daniel

Great location and staff

4/10

Poor

10 Apr 2026

Mariane

I'm giving this a poor rating because:

-the TV stopped working and required maintenance mid-way through my stay
-the AC also stopped working mid-way and required maintenance
-the bed is very hard and flat (we're talking a 6\" foam mattress on wooden slat)
-the floor was dirty upon check in (sticky and hard crumbs on it)
-the shower had mold in it
-they only give you a few towels at a time and you need to continually ask for more
-cleaning isn't done everyday, you have to ask the front desk when the next cleaning will be, if it's not today you can gather your towels and put them in the hamper down the hallway and the garbage can be taken out by you
-there's music playing at all hours of the night, you can hear people talking and walking down the street from your bed
-the floors are not sturdy, if you step on the hardwood in front of the washroom theres a dip in the ground and feels \"mushy\"
-it's a very tiny room and you cannot leave your suitcase open

The good:
-it's redeeming quality is the close prxomity to everything including the Elizabeth line
-the shower had good water pressure

Self

6/10

Pleasant

09 Apr 2026

Chinah

TLDR:
* tiny room
* thin mattress = stiff bed
* breakfast was lackluster
* great location to the underground
* tons of food options around the hotel

Be warned that the room is incredibly small. The shower and toilet are directly across from the bed with maybe a 2-foot space between the two. And they are separated by frosted glass that left nothing to the imagination.

The biggest complaint we have is the bed. It was maybe three inches thick and it rested on stiff wooden slats. It felt like we were sleeping on the floor. Incredibly uncomfortable.

The saving grace is how close the hotel is to the underground station. Only a 5-8 minute walk. And usually only took 10-15 minutes on the tube to the popular sights.

And there are tons of restaurants and pubs around with a variety of options to choose from. Highly recommend Golden Union for fish & chips (it’s just down the road from the hotel). We loved being right in the middle of everything.

As for the breakfast… though the staff were incredibly kind and helpful, the food left much to be desired. Small Belgian waffles maybe the size of my palm. Croissants were the same size. They had some premade breakfast sandwiches that were a decent size but bland. They had yogurt with the option for various toppings—dried fruits, nuts, muesli. There was some lunch meat and cheese out as well. Not worth the money, in my opinion, when there are other breakfast options around town, including bagel shops near the hotel.

Family

10/10

Exceptional

07 Apr 2026

Kathy

The room was very compact but had everything you needed. The bed was very comfortable and the room was decorated nice and modern. I was a solo traveller so for one person this was ideal but I think if there were two people in here it would definitely be a bit tight. As a base to explore London it was ideal close to China Town and Covent Garden and easy enough to get round. I would definitely stay here again as a solo traveller. The staff were lovely very helpful and friendly.

Self

10/10

Exceptional

06 Apr 2026

Jeffrey

Everything I needed for a solo trip to London. Great location and price.

Self

10/10

Exceptional

06 Apr 2026

Tracy

Lovely

10/10

Exceptional

03 Apr 2026

Christopher

This was my first time at the hotel. I was really pleased with everything. Couldn't fault it at all. Will recommend to friends

Self

8/10

Excellent

03 Apr 2026

Esther

Rooms clean, quiet, comfortable bed, good tv, good ac, good amenities in room and bathroom. Under bed space for luggage. Only share if you are a couple the bathroom offers absolutely no privacy! Great location worth the micro floor space. Friendly helpful staff. We have already booked another stay.

Partner

6/10

Pleasant

02 Apr 2026

Stephanie

Very small rooms, stuffy and you cant open the windows. No good if you are claustraphobic. Staff are super helpful, great location

Self

6/10

Pleasant

01 Apr 2026

Ahmed

When I checked in I wasn’t asked for any ID or form or proof of who I am. The person just asked my name and said you all set. In my head I was like “that’s not very safe” I asked. Didn’t you need my ID, they were oh yes, they opened it and gave it back to me.

I didn’t spend a full night there. But I was giving a room in the 1st floor that facing a back alley or a garage that had a generator which is was super super load, it made it very difficult to even try to have some rest.

Self

10/10

Exceptional

30 Mar 2026

Peter

Great stay

Self

10/10

Exceptional

30 Mar 2026

Adam

Perfect for a short stay

Self

10/10

Exceptional

29 Mar 2026

Max

Simple hotel with everything you need

Self

6/10

Pleasant

24 Mar 2026

Amy

Beds are extremely hard ! Think the floor would be more comfy.

Area good walking distance to main shops etc

Partner

6/10

Pleasant

20 Mar 2026

Paul

Room warm our gig venue just up around the corner

Partner

6/10

Pleasant

19 Mar 2026

Richard

No tea or coffee facilities in room. Glass door and no privacy for bathroom etc

10/10

Exceptional

15 Mar 2026

Carly

It was great!

Self

10/10

Exceptional

09 Mar 2026

David

Very nice and helpful staff, 24/7 cafe, room is clean and well maintained, area is central and close to transportation, shops, cafes and restaurants. Just perfect

Self

10/10

Exceptional

08 Mar 2026

Gareth

Great location, small rooms ideal for 1 person and excellent value for money when I went. Free wine and cheese on a Saturday afternoon which was a real treat. Good coffee making facilities in room. Would recommend.

Self

10/10

Exceptional

06 Mar 2026

Susan

Great location for Oxford Street, art galleries and theatre. Really quiet room. Clean and felt safe as a female solo traveler. Air conditioning in room was great. Would definitely book this hotel again.

Self

8/10

Excellent

05 Mar 2026

Angela

This is a very clean, attractively finished hotel and great location. It was also very affordable compared to other hotels in the area. However, I should've paid more attention to the reviews about size of rooms/lack of storage space. It is the smallest room I've ever stayed in. There were only 5 pegs on the wall, and no other place to hang coats, clothes, or wet towels. There are generous shelves in the bathroom which is helpful. The bathroom is not very private -- There's a tiny area between the bed, bathroom and door and the door slides, with big gaps between it ad the walls. the bathroom walls and door are fogged glass, with clear glass at the top, the fog stops low enough you can look into the bathroom. We each had 2 carry-on sized bags and nowhere to put our stuff except the floor next to the bed, and a little nook under the foot of the bed was big enough to fit two of our carry-ons. We had to climb over each other to get to the far side of the bed. For one person on a brief stay this would've been ok. Two people for a full week was very uncomfortable. Staff were very friendly and accommodating, and the cafe was open 24-7 though we didn't end up eating there. They also let us store our luggage there for the day, before check-in which was really helpful as well.

Partner

4/10

Poor

04 Mar 2026

emma

Tiny room

Partner

8/10

Excellent

02 Mar 2026

Shriram

It's best to think of this as a step up from a pod hotel. I've traveled extensively in Europe and I'm used to tiny hotel rooms, but the thing about this was how little floor space there was, especially because there was nowhere to store bags. A backpack, a carry-on suitcase, shoes, and you've pretty much covered the floor. The bathroom has no places to hang anything. Etc.

If you're okay with that, it's a very good place! If I'd known I might have at least been better prepared for it. But it is clean and functional and works well and is superbly located.

6/10

Pleasant

01 Mar 2026

Aaron

Clean room, great location for attractions and amenities. As in most places in Europe, the room is very small. The problem is that the rooms have no closet space or dressers, so you have to basically live out of your suitcase, which was pretty frustrating for a day stay. Didn't find the staff friendly for or helpful for the most part.

10/10

Exceptional

28 Feb 2026

Gary

⭐️⭐️⭐️⭐️⭐️

Partner

10/10

Exceptional

28 Feb 2026

Andy

Brilliant location, cosy room!

Partner

10/10

Exceptional

24 Feb 2026

Bernard

Z Hotel is always a great deal. Staff are personable and rooms at this price point are good. Location is ideal.

Self

10/10

Exceptional

23 Feb 2026

Juan

Now this is luxury hotel and within reasonable pricing. The clealiness is impecable, the staff extremely friendly and helpful. The hotel is super modern the amenities are amazing and what makes this please the best... its location to EVERYTHING, walking distance to the metro, shops, bars, restaurants very convenient. You would love this hotel hands down the nicest I've stayed when going to London. This was my 7th time in London and I can say hands down I would stay at this hotel again. Note to mention the breakfast is pretty good, its safe... I have nothing but positive things to say.

Self