Name: Zedwell Piccadilly Circus
Address: Great Windmill Street, London, W1D 7DH, GB

10/10

Exceptional

29 Jul 2026

Wilder

I love the place

6/10

Pleasant

28 Jul 2026

JAMIE

Excellent location! However, No front desk service. No customer service. No furniture. No basic essentials, such as hand towels or face towels. No windows. The mattress is too low for getting up and down since it is on the floor !

8/10

Excellent

28 Jul 2026

Maeva

We stayed 2 nights, the location is excelente, the only thing is if you arrive early o you left late if you want to leave the luggage it have cost for each luggage.

10/10

Exceptional

27 Jul 2026

Pooja

It’s a very well located hotel. Many good bars and restaurants and Kondon attractions are within walking distance.
Once you enter the hotel and your room it is so quiet. On my last visit I had the best nights sleep in a long time.

8/10

Excellent

27 Jul 2026

Brian

Great location! You get what you pay for. No Housekeeping.

6/10

Pleasant

27 Jul 2026

Kyle

We knew the rooms were going to be basic but man, no surfaces to put anything down on was rough! There were 4 of us in a room am and it was chaos. The glass door to the bathroom was basically see-through so it was very hard to go anywhere (other than the shower) to change. And there were no small/soft lights. Only large, glaring lights. So if someone wanted to crash out or others came back later, you couldn’t turn a small light on to see and had to use your phone in one hand to get around, all while flopping through your stuff on the floor. I mean, the place looks cool and all, and it’s right in the heart of picadilly, but the actual stay in the room was not great.

8/10

Excellent

26 Jul 2026

Maria

Location wise it couldn’t be better. It did feel a bit strange not having a window in the room, but it did feel cosy. I found everything very dark though throughout the hotel, so I wouldn’t to stay more than a couple of nights. Bed was very comfy and a great shower

6/10

Pleasant

25 Jul 2026

virginia

The shower floor had visible mold and felt like it hadn’t been properly cleaned. The inside of the toilet also needed to be bleached, and overall it seemed like the room had been rushed between guests. Running a hand along the bunk bed wall left a layer of dust, and the hallway common areas didn’t feel well maintained either.
That said, the room itself — along with the check‑in and lounge spaces — was very cute with a great aesthetic. The location was fantastic, and the price was affordable. It’s a very busy hotel with people constantly coming and going, but the rooms were quiet enough. The only drawback is that the beds and bathroom are separated by a frosted glass panel, so you can hear everything, which can be pretty embarrassing since there’s no real sound privacy.

10/10

Exceptional

24 Jul 2026

Christina

The hotel is in the perfect location! Everything was clean. The air conditioning worked well. It would be great if there was a small table, hairdryer and fan in the bathroom, but these were minor cons. We would definitely stay again!

2/10

Poor

23 Jul 2026

Daniel

Staff not friendly , nobody clean & fixed the toilet , it’s like staying in a cave , dark hallways , dining is terrible , food choices are limited & it’s in the basement .Rooms done have any windows .

6/10

Pleasant

23 Jul 2026

Angela

Central clean and easy check in but must have id card or pasdpirt

8/10

Excellent

23 Jul 2026

Keo

There isn’t a TV in the room . It is very clean. The room for us was 3 double beds in a row with a bathroom.
It’s nothing special especially for $500 a night

10/10

Exceptional

23 Jul 2026

Trizah

Quiet, Clean and accessible to so many nice places. We loved it and we look forward to coming back again next year.

8/10

Excellent

23 Jul 2026

Johanna

Room was clean and basic. Perfect for a couple of nights as a great location. Just a few things to note.
No conditioner in the shower
Early check in is £40, to store your bags £15, late check out till 12pm £50 and to 2pm £80.
A couple of our group felt claustrophobic as no windows in the rooms.

2/10

Poor

22 Jul 2026

Manuel

My Rooms A/C (Air conditioner) doesnt work it is broken and management does nothing about it, they where laughing about the complaint and gave me a fan. What kind of a hotel is this ? I am documenting, taking pictures and videos, unless I receive a full refund, I will have to expose your hotel and your mediocer manager and team on all social media including expedía. I need a full refund.

10/10

Exceptional

22 Jul 2026

Darren

Great place to stay, so close to the west end shows. Not sure I could do more then 3 nights tho. Missed having tea and coffee facilities in the room. But was a great base for our shows

10/10

Exceptional

21 Jul 2026

Joanne

Perfect for a one night stay in the city. Clean, comfortable hotel in a convenient location. Great price for families. Will continue to make this my go to hotel when visiting London. Would recommend.

Family

10/10

Exceptional

21 Jul 2026

Gary

Great place to stay

Self

8/10

Excellent

20 Jul 2026

Kylie

Convenient location, however having it all as self service is not always preferential and communication via AI a bit difficult, as getting through to a live person proved difficult. However once at the stay it was very convenient in its location.

Self

8/10

Excellent

20 Jul 2026

caroline

Easy to find
Check in slight problem as was trying to charge me again even though I’d already paid when booking.
Rooms exactly as described
Could do with some small extras like a shelf beside the bed and in the shower to put things down.
Overall I would stay again is exactly what they say on the tin

Friends_and_family Friends

8/10

Excellent

20 Jul 2026

Darren

Very good location

Partner

10/10

Exceptional

19 Jul 2026

Rann

Great place to stay love it

10/10

Exceptional

19 Jul 2026

Wency

Good location. Simple and tidy room.
I had a family room on 3/F with balcony window.
We can hear party-goers celebrating England Team FIFA until 5 am.

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Jennifer

The hotel’s lobby is the only well kept area. The hallways had visible stains in the floor . Not a single stain, but throughout many areas in the hotel.
The room also smelled like humidity

Family

8/10

Excellent

18 Jul 2026

Kevin

Location, location, location! Rooms were clean. I say rooms because the A/C was not working in our first room, so they moved us when we asked. You basically exit the subway (Picadilly line ) right into the hotel. Located perfectly for China Town, SoHo and the theatre district.

Partner

8/10

Excellent

18 Jul 2026

Shani

The bed is really comfortable, the air conditioner is great, the fact that there is no window is actually good for a good night's rest. There were some strange noises at night from an unknown source.
There was no cup for storing a toothbrush/toothpaste but otherwise the room was great.
Since room cleaning is only after 4 days, it would be helpful to have a toilet brush.

Friends_and_family Friends

6/10

Pleasant

17 Jul 2026

Waleska

The room is MINIMAL! They do not clean every day, it is only after the 4th day that they clean. There is glass that divides the bathroom from the room and you can see through it.

Family_with_children

2/10

Poor

17 Jul 2026

Chrystle

Be prepared to get REAL CLOSE with the people you are travelling with, as there is Zero Bathroom privacy because of a giant sliding, semi frosted, glass door that allows no secrets between you. There is also zero places to put things down with nothing in the room but beds with miniscule shelves. Staff are overly aggressive with their greeting and the absolutely useless when you need assistance. Was disallowed a refund on an unused bag fee as it was deemed non-refundable after already charged. The place is clean but overly fragranced, beds are comfy but pillows are awfully, and zero amenities in room and lobby. Will not be back. The location is great but the experience leaves a very bad taste.

2/10

Poor

16 Jul 2026

Gloria

The AC wasn’t working in our room and management did nothing the first night to help us. And this was in July. The next day we spoke to someone else and they said that they will call maintenance. Maintenance never came, so they moved us to another room. The manager said the first night that they couldn’t move us to another room and if we didn’t like it, to go somewhere else.

Friends

8/10

Excellent

15 Jul 2026

Regina

The rooms were clean, the air condition was strong and considering the London heat, this was a big plus. The location was excellent as it’s right in the middle of the west end. You can walk to most of the famous sights in London from the hotel. Nothing beats the location! The only negative thing was the size of the room and the amenities. The room was bare. It only had bunk beds, no tables, no chairs, no microwave, no hangers. The room was cleaned only once every four nights. You have to pay for early check in and for storing your luggage. It’s difficult to ask for new towels.

Family_with_children

8/10

Excellent

15 Jul 2026

Deean

Found bugs in the first room. The staff was helpful and got us a new room right away. But the AC doesn’t work properly on the second room. It would stop in the middle of the nights and 2 of the 3 vents were blocked and the room can’t stay cool. We woke up in sweats every night. Reported to the staff but it was never fixed.

Business

4/10

Poor

14 Jul 2026

Rodelia

Close to Any restaurant we like , shops and Train. staff are Friendly but not as clean as i expected, Still some hair on the bed sheets and on the floor.

Family

2/10

Poor

14 Jul 2026

Angel

Es un desastre de Hotel

Partner

4/10

Poor

14 Jul 2026

Michele

I asked twice for the air conditioning to be fixed. Two days in a row I was told it had been fixed but it wasn’t.
Unbearably hot and staff not helpful

Business

4/10

Poor

14 Jul 2026

Ahmed

I had a very disappointing stay.

My flight was delayed, so I arrived around 1:00 a.m. There was no reception for check-in, so I had to use the self check-in kiosk after a long journey.

I was also dealing with a back injury. My room was on the second floor, but after taking the lift I discovered there were still stairs, so I had to carry my luggage. The room was at the end of what felt like a maze of corridors.

The room had no windows or ventilation. About an hour after I fell asleep, I woke up covered in sweat because the air conditioning had stopped working. There was no phone in the room to contact anyone, so I had to walk back to reception.

They moved me to another room on the fifth floor, but despite explaining my back injury, I was told to carry all my luggage myself. Again, I had to walk through long corridors to find the room.

There was no drinking water available, and the vending machine wasn’t working, even though it was around 3:00 a.m. The next morning, I tried calling reception using the hotel’s listed phone number to ask about a late check-out, but nobody answered. I had to go downstairs again just to be told that check-out was at 10:00 a.m.

The biggest disappointment was the lack of empathy. No apology, no assistance, and no effort to make things right.

Self

10/10

Exceptional

14 Jul 2026

Stuart

The rooms gave us the greatest sleep as they were perfectly air conditioned and as there are no windows they are dark at night! Great positioning in central London. There is no fridge or coffee making but the cafe on site is great to grab a quick coffee or bite to eat before venturing out. We used the cafe space in the evening to bring food back too rather than eating out every night. Would use again with our two teenage daughters!

Family_with_children

10/10

Exceptional

13 Jul 2026

Amanda

This was a perfect place to relax after the hustle and bustle of the city. We arrived a bit early and had to wait at a cafe next door with our luggage until check in time.
The room was calm, quiet and provided a quiet sanctuary from the heat of London.
It is a busy hotel with self check in and check out.
Would definitely stay again.

Family

2/10

Poor

13 Jul 2026

Kaitlyn

No AC. NO window. Moved us to a smaller room than we booked. Would not book again. It is not a hotel it is a hostel. If I could get a refund I would.

Friends

10/10

Exceptional

13 Jul 2026

Hsianghui

The staff is very helpful. the location is perfect.

Family_with_children

8/10

Excellent

13 Jul 2026

Carlos

Very clean, nice air conditioning and easy access.

Self

6/10

Pleasant

13 Jul 2026

Terry

Tiny room, barely any staff, self check in and out at 10 a.m. Staff couldn’t recommend a nearby pub and leaving a bag (even for one hour) costs 15 pounds

Self

8/10

Excellent

12 Jul 2026

Alison

Good air conditioning in a heatwave

Friends_and_family Family

4/10

Poor

12 Jul 2026

Abigail

I've stayed here before without issue, but sadly won't be returning. The only reason this is a 2-star review rather than 1 is because of the central location and the professionalism of the duty manager, Michael.

Check-in staff were unfriendly from the start. After returning that evening, we discovered the air conditioning didn't work. Finding anyone to help was difficult, and when I finally spoke to Michael, he confirmed our room was already on a list of rooms that had faulty air conditioning. The hotel knowingly allocated us a room without working air conditioning during a 30°C + heatwave. With no windows, the room became unbearably hot. I didn't sleep at all and spent hours overnight sitting in the air-conditioned basement café because I found it difficult to breathe in the room.

Michael apologised, explained all fans had already been given out, and advised me to return early to be moved. The following morning, reception staff showed little empathy and repeatedly told me to come back later. Even after being told a room would be ready, I waited almost three hours while being given inconsistent explanations. We were eventually moved to a room with working air conditioning.

I understand things break, but knowingly assigning guests to unusable rooms without warning is unacceptable, especially in extreme heat. To add to the disappointment, luggage storage cost £15 per bag and housekeeping was an extra £30. Overall, the lack of customer care means I won't be returning.

Friends_and_family Friends

4/10

Poor

12 Jul 2026

ILWON

피카들리에 볼일이 있다면 추천. ㅇ ㅏ ㄴ ㅣ ㄹ ㅏ ㅁ ㅕ ㄴ
ㅂㅊ

6/10

Pleasant

12 Jul 2026

Samuel

Rooms have no windows. Felt like a prison cell. Very tiny. No room to mive around. Constantly moving luggage to use restroom. No TV

Partner

8/10

Excellent

11 Jul 2026

Amber

The hotel is located in an easy to navigate central area of London which worked really well for our trip. The room was small, but we weren’t spending a lot of time in our room so that was ok. The room was very quiet despite the busy, loud area it’s located in. We never even heard another person moving in the corridors. When we did interact with staff they were so kind and attentive. We would stay here again.

Partner

6/10

Pleasant

11 Jul 2026

anthony

Well staff were not helpful and had bad attitude including the manager. Needed to request additional toilet paper and only one roll in bathroom and had to request new towels, but you are limited to new ones every three days. I will not stay again.

Partner

4/10

Poor

11 Jul 2026

Justin

Bed poorly made, no mattress protectors, mould around the bed. They messaged asking if I would like a room refresh, I said yes, next message they don’t offer that service. Then, asked if I wanted a room refresh, yes again. No room refresh. Too much money for such shoddy service.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Kayla

This hotel has a great location, but expect the bare minimum.

8/10

Excellent

10 Jul 2026

Alison

Fabulous location, easy to check in, Cacoon was very large, no TV and no hairdryer but the bedding was top notch.
Interesting concept next the pods!

Self

8/10

Excellent

09 Jul 2026

David A.

The staff were friendly upon arrival and the self checkin process is fairly straightforward. Our room was fairly simple and very minimal; only two bunk beds, hooks on the wall and what I believe was a scarf ring. We used our checkin luggage as a little table to place some items as there was nothing available for us to use. The restroom was nice and clean however, I felt that most of the items are very low placed; the sink was so low, mirrors were low and I had to squat a bit to be able to see my head. The property is super clean and has a strong clean perfume smell in their lobby, but can get a bit too strong and concentrated near the elevator corner. The cafe downstairs was fairly convenient and staff were always friendly to fill our water bottles with free ice and fresh water, so that was nice. This may be a first world American problem, but I wish the downstairs gym was an included amenity for guests to use, but you have to download an app and buy a separate pass to use it. Ultimately, it’s an okay place that has what you need; a room with AC, a bed and a working restroom, but you can’t beat the price for the place you’re at in London. You are truly in the heart of everything and can easily walk towards any direction and create a whole new adventure. Would definitely stay here again on a solo trip

8/10

Excellent

09 Jul 2026

MI KYONG

It met my expectation. Great location. Simple but comfortable bed. Shower was good.

Friends

10/10

Exceptional

08 Jul 2026

Tarun

Great location. Close to tube, food. Don't expect fancy amenities.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Samantha

It's a pod room. No window, simply a bed and en suite. No TV, no wadrobe/cupboard facilities.

Pro to this, its dark when the lights are out. And quiet through the night.

Cons the hotel lacks any other facilities, not even a brew area. I was presented with the sound of pneumatic drilling at 7am. Fine, i was awake, but no notice, and woukd have been peeved, had i been out the night before. The room is ok for a night, but I wouldn't stay here again, or certainly not for more than one night.

My tap was temperamental and I couldn't get hot water for a shower on my second morning. I guess you have to be showered before 7am to benefit.

There was a lot of construction going on.

Self

4/10

Poor

08 Jul 2026

Isa

Issue with rowdy guests on our floor into the early hours. No reception number to call available in the room. Poor experience when unsafe environment occurs and one is unable to get down to the reception.

Self

8/10

Excellent

07 Jul 2026

Charlotte

We were a bit worried after reading the bad reviews but this hotel was great. The location was 10/10, right next to theatre shows, Soho, Piccadilly Circus, china town.

We could not fault the staff they were very helpful, the lobby smells amazing when you walk in. Rooms were spacious, quite minimal but as it’s intended to be. The air conditioning worked great.

The only reason why I didn’t give 5* is because unfortunately this hotel is connected to a night club which plays very loud booming music until 3am. If you are on the right side of the hotel (which we were) then you will hear the bass pounding all night until 3am.

This was a massive shame because we would have stayed here again in future but unfortunately this has put us off staying again. If you have this hotel booked I recommende taking headphones just in case.

Partner

2/10

Poor

07 Jul 2026

Colleen

Less than I even expected

Partner

10/10

Exceptional

06 Jul 2026

Frank

Great location

8/10

Excellent

06 Jul 2026

Ying

The hotel has a great location and the staff are very friendly. The only drawback is that the rooms lack basic amenities, and the area outside the hotel is messy and smelly, so it's probably only suitable for very short-term stays.

Family_with_children

2/10

Poor

06 Jul 2026

Shaffina

I have never stayed at a hotel like this before . When you think bare necessities well that is what you get . Walking into the room was like walking into a morgue, no kidding. I would think twice about ever going to stay at that hotel . We were asked to pay to leave our luggage for £15 each luggage as my friend and I were going to see a show at 2.30 pm so we didn’t want to carry our luggage with us to the theatre. All in all not a good experience at all .

Friends_and_family Friends

6/10

Pleasant

06 Jul 2026

Scott

This is a bare-bones pod hotel, just as advertised. The rooms are surprisingly spacious, but lacking in general amenities, such as a nightstand, a television or even a hairdryer. Our room did not have a window, but the bathroom was a good size and, overall, it met our needs. It’s very dark inside, but the ambient conditions were such that it allowed us to have a good nights sleep without street noise, etc.

I would liken this hotel to a discount airline, intent on nailing guests for every little item. We arrived a couple of hours early and they told us that we could have early check-in for 40£. When we declined that option, and asked if they would store our bags, we were told the cost was 15£…for each bag!!!. The self check-in was also pretty clunky and there were very few people working to assist those checking in. Overall, it was a pain in the ass.

It was fine for a night but I would not recommend it for a multi-night stay. The location was very convenient and public transportation was handy.

Friends

10/10

Exceptional

06 Jul 2026

Brian

This is a no frills hotel but ideal if you only need somewhere to sleep. It was clean and comfortable. The air-conditioning was very efficient. Nice rainfall style shower. The staff were helpful, if needed.

Self

8/10

Excellent

05 Jul 2026

Dawn

The hotel is in a VERY central location in London (and has air conditioning). It is within walking distance to many West End theaters ( Carnaby/SoHo/Covent Garden/Leichester Square) as well as shopping areas on Oxford, Regent and Piccadilly streets. It also has a tube station just steps away, as well as easy access to many bus lines or the famous black cabs. This made the hotel a great choice for a London first timer. I enjoyed the hotel. It was quiet and definitely enough room for our party of 3 (three person room). If you are on the minimalistic side, you will love it here. They do have special rooms on alternating floors for hair dryers and irons, as those are not in your rooms (and I believe there was laundry service as well- but we did not use it). I only have small critiques surrounding service/contact to get items- such as toilet paper, towels and extra pillows. Housekeeping did not come to our room in our 6 day stay, so we often had to ask employees in the lobby for items we needed. I would also recommend bringing a nightlight, as our room (and many others according to the evacuation map), do not have windows and it was pitch black at night. We often left on a light in the bathroom to navigate when needed, but it was still too bright. I definitely would recommend a stay here if you like close proximity to food, theater and pubs.

Family_with_children

10/10

Exceptional

05 Jul 2026

David

Perfect location with a great shower. Not bad. Could not turn off the lights without climbing into the bunks, but everything else was perfect

8/10

Excellent

04 Jul 2026

Michael

It's a very customer specific model. I'll never stay there again, but for some people for a few days (or maybe TWO days, max) it could work very well. Location can't be beat for culture vultures.

Self

6/10

Pleasant

04 Jul 2026

Chloe

Decent modern room. Good location next to the tube station
London rip off, charging £15 per bag to hold them for before and after your stay or £40 for early check in before 2pm.
Man at check in was distracted and not that helpful

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Jonathan

Great location, very minimalist. The room was clean and quiet but it’s a room with a bed and a shower and nothing else. It’s great for short stays!

Self

10/10

Exceptional

03 Jul 2026

Gemma

Great air conditioning. Simples rooms but everything you need is provided. Fantastic location for proximity to theatres.

8/10

Excellent

03 Jul 2026

Caroline

The location of this hotel is great for those who want to step outside and be in the heart of Piccadilly Square. Easy walking distance to restaurants and other venues. Leicester Square is a 2 min walk and the tube station is across the road. Clean and friendly staff in the lobby to help with self check-in and out ( everything is done online) The rooms are small but clean- minimalism is how we would describe them ( no side table and window was a bit different). If you are there for a night or two just to lay hat and sleep it’s great. We were out both days, all day so just needed a bed to sleep in. So glad for the clean, air conditioned room and hotel especially in the heatwave. It had a sold out occupancy while we were there so book ahead as it’s quite popular.

4/10

Poor

02 Jul 2026

David

Hotel was in a good location and the rooms are nice. Downsides for us, having to pay £15 to hold bags. We stayed for 2 nights and the room was not cleaned either day so didnt receive any new towels. I know this isnt a major issue, however with us being there over the heatwave we showered more and would have been nice to get some new towels.

Partner

2/10

Poor

02 Jul 2026

Jake

boiling hot room. asked for a fan mult times and only got on the last night. sheets were soaked all week.

Self

2/10

Poor

01 Jul 2026

Matthew

Promising concept, unacceptable execution. The hotel looks modern and stylish, but for the price it operates like a dressed-up hostel with serious maintenance and service issues.

I stayed during a London heat wave and the air conditioning repeatedly showed error codes and was essentially non-functional. My room had no window and felt extremely claustrophobic, so the lack of working AC made the stay miserable. The bed was uncomfortable, the pillows were flat, and the room was not soundproof; hallway noise carried clearly.

Maintenance was poor. My sink was clogged on arrival, filled with dirty water, and although I reported it and was told it would be handled, nothing was done for the entire stay. The shower floor and tile had visible mold, which is unacceptable.

Guest service was equally disappointing. There appeared to be very few staff on site able to handle issues, and the interactions I had were slow, dismissive, and unhelpful. I was told customer service would contact me, and I have also reached out via WhatsApp and Instagram, but I still have not received a response.

The hotel is confusing to navigate, and the advertised café food is mostly overpriced packaged food reheated on site, not proper fresh food. The coffee bar is decent, but overpriced.

Overall, this felt like a well-branded property cutting corners on comfort, staffing, maintenance, and guest care. I regret booking it and would never recommend it unless management takes accountability and resolves this.

Self

6/10

Pleasant

01 Jul 2026

Tammy

The rooms were dark and I slept extremely well, only problem was that the air conditioning was working when we arrived but after turning it off it wouldn’t turn back on again. As we checked in late due to travel issues which I had informed the hotel of in the morning, we found they had changed our room to one I had not chose.

Partner

6/10

Pleasant

30 Jun 2026

S

Pros
*Great location
*Clean rooms.
*Friendly staff

Cons
*Internet seemed to dissappear after midnight
*shower sprays over bathroom floor
*air con was great for day 1 then seemed to be struggling for the other 7 days

Partner

8/10

Excellent

30 Jun 2026

Jeroen

Good, central location. Check in a bit tricky as hotel confirmation number not provided to us.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Scott

A spotless room but with no windows it’s quite dark.

Self

2/10

Poor

30 Jun 2026

Michael

Extra charges for absolutely everything is a poor customer business model when room rates are already very very costly. It wouldn’t hurt to stop charging for early check in and storing luggage to enhance the customer experience. I’m sure more repeat business would follow making up and short term lost revenue.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Tricia

For a one night work trip, I couldn’t fault the location and cleanliness of the hotel, it did exactly what I needed and on one of the hottest days of the year, the lack of windows and great air con were greatly appreciated. If I were to stay here for more than one night then I’d miss having a hairdryer and tv in my room but for the price, it’s more than I expected (especially when other “cheap” hotels were being priced at over £300 per night). Would definitely recommend.

Self

2/10

Poor

28 Jun 2026

Lee

Great central location, room was generally fine, BUT... At check-in, multiple staff insisted we had cancelled our room booking (obviously we had not) and tried to turn our family away without a moment's thought. This was clearly an error on their part and we finally got given a room, but did not get a single apology. Overall Zedwell staff seemed out of their depth and very rude - in their defence, there are clearly not enough people working here for this size of hotel and the busyness of check-in and check-out times.

In the end, our Cocoon 6 was very different to all of the pics - three double beds rather than six single bunk beds, which left our kids disappointed.

Most outrageous thing was that the left luggage system... let's just say it's not even worth queueing up for.

Please don't make the same mistake as us. Avoid staying here. Don't be tempted by the location, the experiece is not worth it and the owners should be ashamed.

Family_with_children

2/10

Poor

28 Jun 2026

Lee

Great central location, room was generally fine, BUT... At check-in, multiple staff insisted we had cancelled our room booking (obviously we had not) and tried to turn our family away without a moment's thought. This was clearly an error on their part and we finally got given a room, but did not get a single apology. Overall Zedwell staff seemed out of their depth and very rude - in their defence, there are clearly not enough people working here for this size of hotel and the busyness of check-in and check-out times.

In the end, our Cocoon 6 was very different to all of the pics - three double beds rather than six single bunk beds, which left our kids disappointed.

Most outrageous thing was that their advertised \"small fee\" for leaving luggage for a few hours after check-out was an extraordinarily high price per item (Expedia won't let me state the exact number as it thinks I'm trying to include a room price, which isn't allowed in reviews). Let's just say it's an amount I have never come across anywhere else in the world. We took our backpacks with us to the theatre instead - not ideal but got charged a tenth of the price in the cloakroom there.

Please don't make the same mistake as us. Avoid staying here. Don't be tempted by the location, the experiece is not worth it and the owners should be ashamed.

Family_with_children

2/10

Poor

28 Jun 2026

Lee

Great central location, room was generally fine, BUT... At check-in, multiple staff insisted we had cancelled our room booking (obviously we had not) and tried to turn our family away without a moment's thought. This was clearly an error on their part and we finally got given a room, but did not get a single apology. Overall Zedwell staff seemed out of their depth and very rude - in their defence, there are clearly not enough people working here for this size of hotel and the busyness of check-in and check-out times.

In the end, our Cocoon 6 was very different to all of the pics - three double beds rather than six single bunk beds, which left our kids disappointed.

Most outrageous thing was that their advertised \"small fee\" for leaving luggage for a few hours after check-out is £15 per item. YES, THAT IS £15 PER ITEM. I have never come across anything like this charge before anywhere in the world. We had 5 small backpacks, which would have cost us £75 - we took them to the theatre instead where the cloakroom charged us £9 total.

Please don't make the same mistake as us. Avoid staying here. Don't be tempted by the location, the experiece is not worth it and the owners should be ashamed.

Family_with_children

8/10

Excellent

28 Jun 2026

nathan

Staff was great but unfortunately I was put in a room with a broken AC. The staff was immediately able to put me in a new room. Bit of a confusing layout to get to your rooms but after a few time through you don’t need the room number signs.

Self

6/10

Pleasant

28 Jun 2026

Jeff

Minimal room amenities, but new and clean.
Good location.

Partner

8/10

Excellent

28 Jun 2026

Brittany

Room was clean and the air conditioning was lovely. For the value and location this cannot be beat. Minimal amenities but just enough to get by for the weekend. Bed was comfortable and appreciated the darkness and quiet for sleep. Room itself was clean but the hallway carpets were a disaster.

Self

6/10

Pleasant

27 Jun 2026

Lauren

Economical place in a great location. Good AC, comfy beds. Kids enjoyed the bunk bed. Bathroom is the primary drawback. Bathroom is entirely frosted glass, so limited privacy. Doorless shower that gets water everywhere. Had a family of 2 adults and 2 young kids in a Cocoon 4, so not enough room to places our toiletries except the wet floor. Small rooms and no TV, which was fine for us since we were out and about every day. Also, a mystery jackhammer noise each morning around 8/9.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Rachel

The hotel itself is in a great location and it has everything you need it’s clean and the staff are nice. However I will say it’s pretty basic inside, and I didn’t think the no window would bother me but I did a little. However I knew it was a windowless room when I booked. The beds are uncomfortable and you have to pay for extras you’d typically get for free in other hotels. For example I had a late train home and they charge you £15 per item to use the luggage room. Usually I wouldn’t bother but it was the hottest day of the year and didn’t want to carry my bags round London for the day until I had my train home

However overall for the price you pay for the middle of London it has all you need really being a bed to sleep in and a place to shower although very basic inside.

Partner

6/10

Pleasant

25 Jun 2026

Alexa

Pros:
Clean room, air conditioning was nice, and the location was great. So close to so many shops, food, theaters etc. Hotel is also right next to the underground. Staff was nice, some were more helpful than others.

Cons:
The price for what you get is not great. You’re essentially paying for the convenience of the location. There were a severe lack of basic amenities in my room (no cups for water, no tissues, no washcloths, no blow dryer etc). You essentially are paying for a bed, AC, a bathroom, a mirror and two plugs.
The vending machine with water in it also wouldn’t allow me to purchase water, so if I needed drinking water I had to exit the building. During a heat wave, that was a massive draw back.
My room itself was also incredibly hard to find and not easily accessible with luggage. Once I got off the elevator I had to walk through a few halls, and down quite a few stairs. The signage was also not great so it took me about 15 minutes to find my room once I was off the elevator. The hallway outside of my room was also not in the best of condition.

Self

4/10

Poor

24 Jun 2026

Sheri

100% self check in which is not so great when you have an issue with your reservation and there is nobody to help.

Once on my room floor, there was a series of steps you have to lug your luggage up and down in order to get to my room. Not so fun when you're by yourself with a large luggage.

4/10

Poor

24 Jun 2026

Rachel B

You get what you pay for. Amazing location for touring and excellent water pressure in the shower. Otherwise the hotel gets a D. They charge you for £15 per item for bag storage, charge you for early check in, and there are pretty much no other amenities available. No one answers the phone if you have an issue. You have to walk down to the lobby to talk to the one person roaming with an iPad. Bedding is rough, pillows are thin and hard as rocks. Having a pitch black room with no windows doesn’t feel like a cocoon when it’s so uncomfortable, it feels like a fashionable but slightly dirty prison cell. Guessing the 10/10 reviews are from the many college kids here to party.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Anne

The room was adequate but the bin was still full in the bathroom from the previous occupier and the sink tap temperature control was broken. The corridors are reminiscent of a boiler room and the room numbering does make navigation a challenge. Don't stay here if you are planning to get very drunk as you may never find your room again 😂
That said the room was comfortable and quiet enough and the air-conditioning was good.
Generally I wouldn't stay in a place like this as I don't favour the windowless, capsule, minimalist style accommodation, however, the price for the incredibly convenient central location made it perfect for a quick city theatre trip.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

timothy

Brilliant location. A place to crash rather than relax - rooms are minimalist and comfortable but have no windows. But a good nights sleep.

Self

10/10

Exceptional

23 Jun 2026

Andrew

Very efficient for a short stay

8/10

Excellent

23 Jun 2026

Andrew

……………………………………………………………….

Self

10/10

Exceptional

22 Jun 2026

Jp

The best location ever

Partner

4/10

Poor

21 Jun 2026

matthew

Thought the staff were unhelpful and the hotel was very basic

Partner

10/10

Exceptional

21 Jun 2026

Debra

Nice staff, small rooms, great location, close to tube

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Paula

Rooms are on a first come first serve basis. If you check in after 3pm there is a chance you will get a room that isn’t like that pictures - when I request to get another room a man was not very helpful or pleasant to speak with but when I went back and spoke to a woman she resolved the issue very quickly and smoothly. No face towels, but the location was good.

Friends

4/10

Poor

21 Jun 2026

Carrie

If you enjoy a windowless room with no amenities, carpet beetles in the bed, and no surface to set items upon, book this. I swear the no windows was driving me crazy. It's like Spirit Airlines, where you have to pay for each extra thing. They'll send a nice little What's app before you check in with all the amenities, but they all cost.

Family_with_children

6/10

Pleasant

19 Jun 2026

Fane

We stayed in an adapted room as my daughter is a wheelchair user and I have mobility problems too. The room and the bath room were both spacious. The bedroom contained 2 single beds and a table for your case and that’s where the major of the problems are, no wardrobe, drawers or even a beside table, no where to store medications, the plug socket was just above the bed and had to leave the phone on bed whilst charging which is dangerous. Everything had to be left on the floor which isn’t really appropriate when you’re in a wheelchair and pretty much the same scenario in the bathroom no space for toiletries or medications, there’s no fridge if you need medication storing either. The emergency pull cords was folded up and left on the top of the shower rail which is unreachable too. I get that it’s a minimal hotel but it’s far to minimal to say that it’s truely accessible, it did have a toilet rail and wall mounted shower seat with rail, that was the only accessible adaptations in the room. I wouldn’t stay here again.

Friends_and_family Family

2/10

Poor

19 Jun 2026

Carmel

This was the worst hotel experience I've ever had. The rooms are like prison cells. My room had urine on the floor, dirty towels and an unmade bed. There is not even a chair in the room, no services provided, one roll of toiletpaper for four days, the only vending machine that worked when I arrived was a condom vending machine - no water available, no food. Everyroom in the hotel has no windows. Scores of other patrons were devastated upon seeing the rooms on their arrival. This hotel would only work if you OK about paying a huge nightly rental and in exchange getting the most appalling, depressing situation. The online description is grossly inaccurate. Once you arrive the rooms are actually described as \"cocoons\" because they know that to use the description \"room\" is inaccurate. They are literally cell-like, incredibly depressing and over-priced. The lighting in the room is dark, and my room's lights were faulty and strobing constantly. I had online zooms to do for work which was impossible in the lobby as there is loud music playing constantly, and there's no place to do this from other than sitting in your bed in your cell - no desk, no chair, no hanging space for clothes, no iron, no hair-dryer, no conditioner. Not even the baggage storage facility on your checkout day is without a charge - at USD25 per bag. Because I'd booked online via Expedia there was no-one I could even speak to about the situation, so a refund would have been impossible.