Name: Hotel Indigo London - 1 Leicester Square
Address: 1 Leicester Square, London, WC2H 7NA, GB

4/10

Poor

19 Jul 2026

Neil

BEWARE. We knew we could not have access to our room before the check in time of 2pm, which was fine. But when we arrived early and asked them to hold our bags, we were told there was a '£10 PER BAG' charge for them to hold our luggage.

Partner

6/10

Pleasant

16 Jul 2026

Stephan

It was a basic hotel room experience. In a very busy section with no view. But it was clean and convenient. Unfortunately, we arrived on a night when one of the key features, The bar on the roof, was closed for a private event. Which is moderately annoying as a pick hotel based on some of the amenities and then you arrive in the amenities aren’t available. With no apparent forewarning. Fortunately, we weren’t primarily staying at that location for that experience, otherwise I would’ve been more miffed.

Partner

8/10

Excellent

14 Jul 2026

Justin

Staff at front desk not helpful with my early arrival, refused to get me in even a moment before check in time after an over night flight, with little conversation. Housekeeping knocked almost every morning of my 7 night stay at 8:30-9 in the morning. Restaurant staff friendly but a bit slow. Room was nice but quite small even in the deluxe room. Location is the saving grace, and the view from the roof. Oh and front desk told me multiple times breakfast was included but restaurant charged me each morning.

6/10

Pleasant

14 Jul 2026

Sarah

Rooms very small, to get to the beds you have to contend with the tv on one side ( which didn’t work) and the curtains on the other, were not big in any way, the room was just extremely small, only a queen bed, which in my opinion isn’t big enough for 2 adults. Bathroom was nice, except the tap was to close to the sink which meant you couldn’t fill the kettle, did that one small glass at a time.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Colleen

Centrally located. Elevator was broken for part of the stay.

Partner

8/10

Excellent

05 Jul 2026

Kevin

Although a separate business, the manager (I think) of the rooftop bar was delightful and we watched The Blimp flying over London from there. We are regulars and we would normally give the hotel 4 or 5 stars. Only once were we disappointed (May 2026) and they appear to have done enough to regain our trust so we will come back soon - it makes a great base for our frequent stays in London. Give it a try for yourself. We have had wonderful times here on the 7th floor on NYE but sadly in last year and next, these rooms are sold out before they even appear.

Business

6/10

Pleasant

03 Jul 2026

Kishla

Room felt dirty and grimey. Not as nice as photos. Rooftop bar was closed for a private event so we were not able to use for a drink. For the amount we paid it was not worth it. We were able to go to the rooftop for breakfast which was good. Staff not super helpful when we asked questions.

Friends_and_family Friends

2/10

Poor

28 Jun 2026

Joanne

Room on first floor directly above trashy street level smoke shop and tourist shops impossible to sleep as loud beat from all-night music - even at 4:30am. Hotel said they had no control over it and surely knew they were giving me a horrible room. Did not sleep at all first two nights until moved to 5th floor where I had no A/C first night. One of two elevators out of service entire 5 days and remaining elevator crazy slow. Only redeeming feature: the breakfast on Floor 9. Do not recommend.

Self

10/10

Exceptional

26 Jun 2026

Noreen

Good location great air con in the heat

Business

6/10

Pleasant

23 Jun 2026

Eva

Reception staff were lovely. Restaurant staff were u helpful & uninterested. One one lift working for two of the days we were staying, pretty rubbish for a hotel with rooms on 8 floors. TV didn't work properly and most of the channels on offer were scrambled. After several visits from hotel maintenance we were told system would need a reboot, but it couldn't be done same day as IT department had gone home. Needless no-one turned the following day either.
Normally really like Indigo hotels, but this one was a real disappointment

Partner

4/10

Poor

03 Jun 2026

Duncan

The bed was the highest and hardest mattress we have ever had in all our years travelling it was like lying on a hard floor. The quilt was hard and so were the pillows we will never stay here again So very disappointing for the price we paid for this hotel.

Partner

8/10

Excellent

28 May 2026

Melissa

Booked our stay through Expedia and somehow Expedia did not send the payment to the hotel before we arrived. Took a few hours for the hotel to get it straight. The location in Leicester Square is great. the room was very comfortable. The rooftop restaurant/bar has excellent views and tasty food. Surprisingly quite room to be in a busy square.

Friends

10/10

Exceptional

25 May 2026

Fiona

This stay was absolutely perfect! Room was beautiful, ideal location for theatre, food and night life. Would 100% recommend and hope to stay again. Thank you :)

Partner

6/10

Pleasant

25 May 2026

Kevin

AC and location good. Room was very noisy from floor above.

Partner

6/10

Pleasant

18 May 2026

Steve

Location was excellent as were the staff, but we were allocated the tiniest room on the floor. Why do hotels offer these rooms without making it clear at booking that the size is considerably smaller than others. It just invites a mediocre review.

Partner

10/10

Exceptional

18 May 2026

Rebecca

We loved the location. Only one quibble: buy more coffee cups! It's hard to start the day while waiting for clean coffee cups at breakfast. But other than that, we really like Hotel Indigo.

Friends

10/10

Exceptional

06 May 2026

LISA

Very clean room!

Partner

4/10

Poor

25 Apr 2026

Clementine

Great, central location and wonderful breakfast views, but the rooms are extremely cramped and basic. You have to do acrobatics and weird contortions to gain access to the bed. We must have been given the worst of possible rooms, as it certainly fell well short of the promotional photos.

Partner

4/10

Poor

20 Apr 2026

Luthfor

Front desk staffs are so rude. They dont bother about the customer.

Business Self

10/10

Exceptional

07 Apr 2026

Gord

Can’t beat the location … central to all the main sites and theatres. Leicester square is a hub of activity right outside the door. Staff were incredibly helpful.

Partner

10/10

Exceptional

06 Apr 2026

Robert

Great location, strange having a public bar using the same lift as the hotel

Partner

4/10

Poor

24 Mar 2026

Susan

Small room, not clean and in need of renovation.
Breakfast was expensive and apart from cold buffet not good.

Partner

10/10

Exceptional

09 Mar 2026

Orit

Great location, and the staff at the front desk were very helpful, we had to change a room and everything worked out very smoothly.

Partner

8/10

Excellent

17 Feb 2026

Andrew

Staff were lovely and welcoming. Great room design and very clean.

4/10

Poor

08 Feb 2026

garry

Small room no window, some alarm (not fire) started bleeping in the room at 720am in the morning reception rang to say it will stop after 15/29mins and offered another room ( hardly worth it as I planned breakfast at 845am
Asked for discount on the room none given

Self

8/10

Excellent

05 Feb 2026

Clare

Rooms were really nice and

8/10

Excellent

05 Feb 2026

Liam

Good, clean room. Decor was modern. Great views from the restaurant / bar area. Breakfast had plenty of options.

Business Self

10/10

Exceptional

03 Feb 2026

Thomas

Nice staff, great location

Self

10/10

Exceptional

02 Feb 2026

Murat

Great location, amazing staff

Leisure

10/10

Exceptional

31 Jan 2026

Sara

Room was spotless. Staff very friendly and helpful. Will return in the summer

Leisure Friends

10/10

Exceptional

30 Jan 2026

Dave

We had a truly wonderful stay at Hotel Indigo Leicester Square, and I couldn’t recommend it highly enough. From the moment we arrived, every member of staff was incredibly polite, warm, and genuinely eager to help—nothing was ever too much trouble.

A special thank you to Ibrahim, who went above and beyond with thoughtful extra touches that made my wife’s birthday feel truly special. Those little details made a huge difference and turned a great stay into an unforgettable one.

The hotel itself is stylish, comfortable, and perfectly located right in the heart of London, yet still feels like a calm retreat from the buzz outside. The level of service throughout was outstanding and made us feel genuinely valued as guests.

We’ll absolutely be returning, and I wouldn’t hesitate to recommend Hotel Indigo Leicester Square to anyone looking for exceptional service and a memorable stay.

8/10

Excellent

21 Jan 2026

Lyn

Catered well for my GF Lactose Free diet.

Leisure Partner

6/10

Pleasant

17 Jan 2026

Adrian

Welcome on arrival very good, on check in receptionist asked if we wanted breakfast at £24 each, we said we would think about it. Receptionist said, we could have complimentary breakfast which was amazing, only problem when we went to breakfast the next morning we were told we had to pay as receptionist hadn’t authorised it.

10/10

Exceptional

12 Jan 2026

andrew

All
Fine ideally located

Friends_and_family Family

8/10

Excellent

10 Jan 2026

Chetan

The room was clean

Partner

10/10

Exceptional

04 Jan 2026

Nathan

Everything ,from checking in to checking out

Partner

10/10

Exceptional

03 Jan 2026

Michael

Yes

Leisure Partner

10/10

Exceptional

02 Jan 2026

Dana

The staff are amazing. We spent new year on the 9th floor. Rhe view was incredible of the fireworks . Our food, \"finger food\" was pasta, which we had 1 small bowl, it was good but never came around again with the pasta.. They did come around several times with sea bass. I don't eat seafood. Other than that, which i was expecting more, new year party was great

8/10

Excellent

01 Jan 2026

Thomas

I couldn’t get my room

10/10

Exceptional

30 Dec 2025

Jonathan

Courteous and attentive staff. Room was clean. Good location.

Leisure Self

6/10

Pleasant

17 Dec 2025

Dave

the room was tiny we kept banging into the light fittings etc breakfast was really good.

Partner

10/10

Exceptional

17 Dec 2025

Matt

Excellent hotel and a room with a view of the London skyline. Really nice find.

Business Partner

4/10

Poor

15 Dec 2025

Christie

We wasnt able to use all of the facilities, due to a private function. This was not advised at the time of booking, nor on check in. We only found out by a poster that was put in the lift around 5pm. Housekeeping entering the room, whilst we were still in there prior to check out

Partner

6/10

Pleasant

12 Dec 2025

Stewart

Room wasn’t available and staff tried to downgrade us.

Leisure Partner

8/10

Excellent

12 Dec 2025

Shameera

This hotel is the perfect location for exploring London. The room was nice and clean and the bathroom was a good size. Overall, perfect for a short break.
My only negative was I came alone with a buggy and luggage. The accessible entrance didn’t work and I pressed the button and waited but no one came to help.
The female staff were more helpful than the male member of staff on reception. He didn’t even offer to help with my luggage and buggy when I was leaving. He would be standing there and didn’t ever think to open the
Door to help me bring the buggy in and he’d just watch me struggle.
I wish I got the name of the member of staff who checked me in, she was lovely and very helpful. She was great!

Leisure Family

4/10

Poor

04 Dec 2025

Alison

Accessible room was not acceptable for £340. Wet room. Sink too low for us. We wanted an ordinary room.

Partner

10/10

Exceptional

04 Dec 2025

PJ

Loved the Gatsby/Art Deco inspired vibe. The room was beautiful- very big with a great sitting area - the bathroom was luxurious. I would recommend the view from the rooftop bar looking out over the Christmas ice rink in Leicester Square - it's also very well located

Leisure Self

10/10

Exceptional

24 Nov 2025

Shivesh

Room was clean. Nice scents as soon as you entered. Good options for breakfast. Staff friendly and courteous. No complaints.

Leisure Partner

6/10

Pleasant

23 Nov 2025

jayne

Central location was good

The reception was a dark dingy desk and nothing else. It was a disappointment to arrive and only have a desk.

The room was small but bed was comfortable and clean.

Partner

2/10

Poor

20 Nov 2025

Aditya

The room had no windows and extremely overpriced for the ambience. The staff are unhelpful and took literally an hour to provide an invoice. Breakfast options are limited and not worth it.

Business

2/10

Poor

17 Nov 2025

Bryant

The room was okay for the price only when compared to the prices of other hotel rooms in London. But on a world wide scale, compared to other major cities, it is highway robbery. But what's more of a letdown is the dingy hallway and the absolute horror show of the check-in lobby. It is by far the worst hotel lobby I have ever seen. Don't get fooled by photos of the bar. The lobby looks like a seedy 42nd Street hotel from the 1980's! Never again!

Leisure Partner

10/10

Exceptional

08 Nov 2025

Devi

Room was excellent.
Staff attentive and approachable.

Leisure Family

4/10

Poor

06 Nov 2025

Bee Lian

Very thin walls and ceiling. I can hear the footsteps from the room above. Kept me awake whole night. The lift was rickety and tiny. The hotel is located in a pedestrian area hence getting a taxi will be challenging. There is a short flight of staircase leading to the hotel, not sure how accessible that is for someone on a wheelchair.

Business

10/10

Exceptional

28 Oct 2025

Lynette

Everything room & services were great in what is the best location

Partner

10/10

Exceptional

28 Oct 2025

Stuart

Friendly staff, great views from the bar/restaurant and a superb breakfast

Partner

10/10

Exceptional

27 Oct 2025

Donald

Room had a good view and was very clean

Partner

10/10

Exceptional

21 Oct 2025

Lesley

Very helpful and friendly staff, clean and comfortable, great location.

10/10

Exceptional

19 Oct 2025

Robert

Very well thought out room, great bar area and great friendly staff. Only criticism would be on the speed of the lifts- there doesn’t seem to be a goods / staff lift so you’re competing with trolleys of towels and sheets but it’s a minor concern

Leisure Self

8/10

Excellent

07 Oct 2025

Andrew

Roof top bar was excellent, mattress and pillows were hard and not comfortable. That is the only thing they need to do to get 5 star

Leisure Family

10/10

Exceptional

03 Oct 2025

Diane

Challenging to order a taxi but many in the street, left during early morning hours so tried to order a taxi and could not. Stay excellent otherwise

Leisure Friends

10/10

Exceptional

29 Sep 2025

LEI

Location

Leisure Family

10/10

Exceptional

16 Sep 2025

Nicolas

Great hotel all around, the staff helping in the restaurant should be more friendly. Overall recommended

10/10

Exceptional

02 Sep 2025

Glenn

My third time staying at this hotel over the past 10 years. Great location. Great hotel.

Partner

6/10

Pleasant

21 Aug 2025

Michael

While not terrible, I just felt like the Indigo just didn’t quite hit the mark for me. The room condition was a bit subpar. Noisy wooden floors that were in pretty rough shape and a really dirty area rug under the bed. No closed closet, just a hanging rack. It served the purpose but I would have preferred storing clothes and luggage out of sight. No shower door - only a half-glass wall so water does end up in the vanity area which was pretty annoying. I had a balcony room with no chairs or small table on the balcony - zero furnishings. Basically, you can go stand out there and look around but don’t get too comfortable. Balcony door is ridiculously heavy to open/close. Drapes didn’t close all the way to provide true blackout. While the bed felt way too hard upon first trying it, I have to say that I slept excellent every night. Pillows were also quite good. All staff I encountered, especially the front desk team, were very friendly and helpful. Great central location for exploring the city, albeit a bit too busy/noisy for my liking - I was surprised to see how busy Leicester Square gets. All in all, certainly not a terrible stay but just not quite enough to re-book. I’ll try something else out when next in London.

Business_and_leisure Self

2/10

Poor

19 Aug 2025

Tim

I paid for this booking on expedia and the hotel charged me again

Leisure Family

10/10

Exceptional

19 Aug 2025

Emma

Fantastic staff, very friendly and helpful, who definitely make it worth staying again. The views are amazing 👏

Leisure Self

8/10

Excellent

19 Aug 2025

Jeffrey

The air conditioning wasn’t functioning properly.
The elevators(lifts) were very slow and small.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Stacy

Amazing views!

10/10

Exceptional

21 Jul 2025

Abbey

Great hotel

Great location, staff are supportive, rooms are a good size, hotel is quiet.. you can’t hear any noise from the street.

Self

10/10

Exceptional

13 Jul 2025

Piero

Great location

Leisure Family

10/10

Exceptional

08 Jul 2025

Prasad

Clean property with friendly staff in a super convenient location!

Leisure Partner

6/10

Pleasant

24 Jun 2025

Verified traveler

Not what we expected

It’s almost good… but disappointing in many ways. The rooms are quite basic for the money and didn’t smell fresh. Elevators are a nightmare and takes forever to get to your floor. On the plus side, the AC is excellent and the bathrooms are lovely.

Friends_and_family Friends

8/10

Excellent

23 Jun 2025

Verne

Excellent location, central to everything we wanted to see and surrounded by a variety of excellent dining experiences as well.

Leisure Partner

10/10

Exceptional

09 Jun 2025

James Van Tassel room for

Great location when in London. Many restaurants near by. Hotel Indigo is immaculate. Right on Leicester Square. Restautant upstairs open all day .

Leisure Family

2/10

Poor

06 Jun 2025

Briana Thomas

Horrible so not recommend

6/10

Pleasant

23 May 2025

Beth

No windows. Bathroom door was glass and faces bed so, if using the toilet and someone is in bed( there is nowhere to sit) you are exposed

Friends_and_family Family

10/10

Exceptional

02 May 2025

Siobhan

Fab Hotel

Fab hotel, location perfect, food amazing

Partner

4/10

Poor

01 May 2025

Kori

Get ready for zero privacy. The wall to the bathroom is etched glass backlit so you can see anyone using the toilet. It's so strange. The shower has a half glass door wall so the whole bathroom gets soaked when you shower. Plus, there is no vent in the WC. There are no sheets on the bed, it's just the comforter. There were stains on the cover, on the walls, and on the carpet. The curtains do not fit the windows, so be ready to be up at dawn. The room is small and strangely arranged so it was hard to move around. The location was great, but for the price it was absolutely not worth it. We won't be back.

Leisure Partner

6/10

Pleasant

29 Apr 2025

Nicki

Wouldn’t stay again…

Tried to call a few days before arriving after reading a review about glass, see through walls to the bathroom meaning you could see another person using the shower or even the toilet.
This was proven very difficult, was cut off 4 times whilst the person ‘went to find out’, spoke to customer relations in the end who also couldn’t get through to get an answer either.
On check in, the process was very slow and not very friendly.
Our room was relatively small, despite a free upgrade apparently, but this is quite normal for a London Hotel.
The room had a great view of Leicester Square and was in a fab location.
Our understanding was the breakfast was £30 per person so we didn’t eat that here when there are so many food outlets surrounding you from McDonald’s, Wetherspoons and many other choices depending on what you fancy.
The lunch/dinner menu was very limited so again we decided to eat out.
My husband was running in the London Marathon, I met him back at the hotel when he finished and whilst I was waiting and on the phone housekeeping came to see if I wanted the room serviced, I said I didn’t and they then lectured me that I should’ve left the do not disturb sign on the door outside - why?
One side stated do not disturb having 40 winks and the other stated please service the room - one would assume rightly or wrongly that no sign means just ignore being that I wasn’t sleeping or needing the room services.
Cold, unfriendly check out.

Partner

10/10

Exceptional

18 Apr 2025

Rachel

Amazing hotel in a central location.

Check in was flexible, our room was ready at 12.30pm and reception said we could check in early and gave a complimentary upgrade to a square view premium room. The room was great and the bedding good quality. Roof terrace adds a lovely touch with its view of the city. Location was perfect for what we wanted to do.

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

Jacqui

Perfect location

Excellent position, staff , rooms, food and general service. Cannot fault our stay.

Partner

10/10

Exceptional

30 Mar 2025

Bernard

everything

Leisure Partner

10/10

Exceptional

28 Mar 2025

William

Excellent location. An easy walk to many theaters, museums and restaurants. Easy access to 2 subway/underground stations.

Leisure Family

2/10

Poor

25 Mar 2025

wayne

Oversold Rooms!

I went to check in after booking over a week prior and being paid in full to be told there was no rooms left. I was rold there was a room for me in their sister Hotel around the corner. Which was not a IHG Hotel!
I paid best part of £200. The hotel i was sent to i usually around 20% cheaper for the same stays but not refund offered.
The Hotel i was sent to? victory house was shocking. The quality was poor and staff not nice. The entire hotel just felt seedy.
Trip was completely ruined.

Business

8/10

Excellent

23 Mar 2025

Verified traveler

Recommend this hotel!

Perfectly placed hotel for the theatres. Great breakfast and polite hotel staff.

Partner

10/10

Exceptional

23 Feb 2025

Luke

A very nice stay

The hotel was great. Very clean and tidy. The staff were very friendly and incredibly helpful. We were able to leave our bags before and after checkout free of charge. Complimentary WiFi was very fast. Tea and coffee was good and everything looks neat and new, working perfectly.
We had a very spacious room on the first floor. The view from the huge long window was brilliant for people watching in Leicester Square. However like most places in London it can get noisy into the night. It didn’t bother us too much but if you can get a higher floor it’s probably quieter.

Partner

10/10

Exceptional

18 Feb 2025

Diane

Great hotel and location but breakfast not great.

The hotel was lovely and the view from the top was amazing. Really enjoyed the stay. However, the breakfast was disappointing - cold plates and very little bread for toast - with a very slower toaster! The breakfast wasn’t worth what we paid. We would definitely recommend the hotel and its location for the theatres. We come again.

Partner

8/10

Excellent

17 Feb 2025

Paul

Perfect location for theatre trip

Perfect location for our theatre trip and the views over Leicester Square and across London were fantastic. Very friendly and helpful staff.

Partner

2/10

Poor

17 Feb 2025

Nico

Cramped and Smelly

The room was very very small and cramped. It stank like drain and i complained but no one came to do anything , when i left i complained and they did not offer any service or refund.

6/10

Pleasant

03 Feb 2025

Sivan

The staff was very nice and friendly and it is prime location. The room wasn’t clean enough, reception and rooms floor doesn’t smell good, elevators are very slow and no toilet in the reception floor.

Friends_and_family Friends

10/10

Exceptional

01 Feb 2025

Muhammad Mansoor

Great Location.

10/10

Exceptional

20 Jan 2025

James matthew

We had a great stay at the hotel indigo, the staff were great and attended to any of our needs including always accommodating my service dog [Coco].
I would definitely recommend this place and will be staying again whenever in London.

Leisure Family

10/10

Exceptional

18 Jan 2025

jeffrey

Excellent location coupled with a very attentive staff. The towels are the cheapest towels I have ever had in a hotel. Also, the rug in the room needs to be replaced or deep shampoo.

Partner

8/10

Excellent

12 Jan 2025

Joshua

Wonderful art deco hotel in the middle of everything. Lovely staff. Small rooms but it’s central London… the rooftop bar was going to be incredible for New Years fireworks but alas, it was booked out to a private party. Wish I’d known before I spent $600 on the room. We made our way down to the Thames amongst 800,000 people.

Leisure Partner

10/10

Exceptional

24 Dec 2024

Verified traveler

Business in London

Ideal location. Very helpful and efficient staff. Lovely food in a panoramic restaurant.

Business

10/10

Exceptional

30 Nov 2024

Carol Ann

Stayed Nov 19 - 21 and back on the 29th -both rooms were great - very comfy and we loved the property

Leisure Partner

10/10

Exceptional

25 Nov 2024

Shirley

The only thing I found it did not like was the very strong room scent which i found to be over powerful

Partner

10/10

Exceptional

15 Nov 2024

Beverlie

Lovely gem of a hotel in heart of Leicester Square, staff were so welcoming and helpful, we had one nighthere I wish it had been longer

Leisure Partner

6/10

Pleasant

01 Nov 2024

Philip

The biggest concern I had was the feeling that the lifts were unsafe. I cant believe management has used these lifts that shake as though they are about to stop mid floors. There was much I liked about the hotel but this would be serious enough for me not to return. I would also add that I felt there was a lack of security on controlling who came into the hotel

Leisure Partner

10/10

Exceptional

27 Oct 2024

Kellie

Great location, so many things nearby. Room was clean and good size for two people. I would definitely stay here again.

Leisure Partner