Name: The Dilly
Address: Piccadilly, 21, London, W1J 0BH, GB

The Dilly

London · United Kingdom

100 reviews shown

10/10

Exceptional

23 Jul 2026

Karen

The thing that stands out on this stay was staff friendliness. Nothing was too much trouble. The location was perfect. So walkable to a ton of things, like the theater District where we saw the Phantom of the Opera. Tons of Shopping, restaurants and short walk to Buckingham Palace. Lots of construction this summer so walking is your best bet. But the bus stop is in front of hotel, so easy to get around. Great bar area. Make sure to say hi to Paul the doorman, loads of info on sights to see!

2/10

Poor

22 Jul 2026

Joe

We recently stayed at The Dilly for 7 nights and, unfortunately, it was one of the most disappointing hotel experiences we've had. We actually stayed here around 14 years ago and enjoyed it then, but it honestly feels as though very little has changed since. The location is outstanding—right in the heart of Piccadilly—and that's the only reason this review receives any positive rating.
After a 24-hour flight from Australia, we arrived at 8:30am and were told we'd be contacted when our room was ready. We never heard anything and returned at 3:00 pm only to be told it had been ready. It was the lack of communication, not the lack of early check-in, that was disappointing.
Room 901 felt like an attic with tiny windows, so we requested a move. Room 444 was larger but still tired, with worn furniture, stained carpets, a stale damp smell outside the lifts that carried into the room, a stained shower curtain, a toilet that regularly needed pumping to flush and a leaking fridge. Housekeeping was consistently poor, with dirty glasses and used cutlery left uncleaned throughout our stay.
To make matters worse, the indoor pool was closed for maintenance in the middle of summer, and despite the hotel promoting ongoing refurbishment, it still feels dated and well below five-star standard.
The staff were polite and did move us, but that couldn't make up for the overall experience. We would not stay here again and cannot recommend it. There are far better hotels in London at a similar price

Partner

8/10

Excellent

17 Jul 2026

william

Good location

Partner

4/10

Poor

15 Jul 2026

This was my second stay at The Dilly. My first experience was absolutely amazing, from checking to check out. Unfortunately, this time was a different story. We were in room 220 this time and there was constantly noise throughout the night (recycling glasses?) - lucky we only stayed one night. The floor boards creaked every time we walked across the room and the table was full of stains and a line down the left side of the tv. The tv wouldn’t switch off (luckily we had only switched it on when we were getting ready for breakfast-it was still on when we checked out). We let these things slide because as I said, it was only for one night. We reserved breakfast, and the staff there were lovely and friendly (that’s why I’ve given more stars). The Dilly, iam afraid you have lost a what would have been a loyal customer for being so inconsistent. I will look else where next time.

Partner

8/10

Excellent

14 Jul 2026

James

Second time staying at The Dilly. The breakfast and the pool make it my go to hotel. It’s in a touristy neighborhood but that makes it very convenient and easy to get to.
It is an older hotel which I think gives it character but some may prefer something more sleek or modern.

Partner

10/10

Exceptional

13 Jul 2026

Melanie

Great location. Really clean and comfortable. My own gripe was that despite check in being at 3pm we did not get our keys until 4pm and had to then ask for late check out to compensate:

Friends

6/10

Pleasant

13 Jul 2026

Martin

Very impressed with Guest Services who took the initiative to decorate our room in celebration of my wife’s birthday. Location was also perfect for us. However, rooms dated with threadbare carpet and old shower etc. Rooms were not provided with new toilet rolls fir sine reason when we arrived and not replenished. Only Decaf instant coffee although I request caffeinated a few times. They do have Nespresso but I di not drink that. Room Service and Front Desk were engaged all the time so I went to the Front Desk to order room service. Had a birthday Breakfast in the Terrace Restaurant with our daughters and it was very poor (burnt greasy bacon, burnt toast and beans with continental if you wanted) for £32 per person? There was also a pump noise in the room that came on every hour overnight. Service at the bar was poor, they took my order then I left after 20 mins as didn’t serve. Just making a record of issues as they can sort and I have stayed a number of times before any it was much better. Again though 10/10 for Guest Relations!

Partner

6/10

Pleasant

12 Jul 2026

Trudy

Upgraded to executive room and was underwhelmed. Where room was a good size it lacked style and decor was in need of improvement. There was work being carried out to renovation of room above which was not explained and disappointing considering the prices for 2 nights . I have requested a replaced iron and this was not replaced . The only plus I’d say is location . But room, very disappointed.

Friends_and_family Family

2/10

Poor

11 Jul 2026

lorraine

Our room was advertised as “superior”. It had a fake window so no real light. The entire room was painted dark teal I would imagine to make it look rich and opulent… this was not the outcome. It looked like a dungeon with worn carpet and furniture. On check in I was told the room was already paid which I asked them to check as I thought it was “pay at property”. I travel a lot so when he said it was def paid I thought nothing more of it. We added breakfast so paid for that for the 2 days (£100) and went on our way. We checked in Friday and Saturday afternoon I received a WhatsApp message from reception saying the room had not been paid and to come to reception at my earliest convenience. I was in a concert in Hyde park at the time. We returned to the hotel at 11:30pm and I went to get my cards from the safe so I could sort the bill. Our room keys had been locked and we couldn’t get into the room. My friend has severe mobility issues and couldn’t make it back to reception with me so had to sit on the floor in the hallway while I went down to get the key reactivated. The man at reception repeatedly said the bill needed paid even though I had said multiple times I needed to get into the safe to get my credit card to settle the bill. He eventually reactivated the key. When I came back to reception it took almost 40 minutes to sort out the bill as they kept trying to overcharge by fist £100 and then by £300. Horrendous service by what is supposed to be a 5 star hotel.

Friends_and_family Friends

8/10

Excellent

10 Jul 2026

BRENDAN

The best thing I can say is location! It is central to everything we wanted to do! We would definitely stay there again!!!

Partner

6/10

Pleasant

10 Jul 2026

Alison

The hotel location is ideal and close to Piccadilly Circus tube. Staff all very friendly and breakfast is excellent.
However, I felt the room we had, though spacious and clean, was average. The floor creaked badly and the bathroom was very dated. There was only one small sink, not a double, and only a small mirror shelf for storage. Products missing shampoo and body lotion. Also, no hairdryer. It felt basic not plush which I would have expected at this price point.

Friends

10/10

Exceptional

05 Jul 2026

Yaw Sarpong

Squeaky clean

Partner

10/10

Exceptional

29 Jun 2026

Brennan

Located in the middle of everything. Beautiful hotel and room. Friendly staff.

Partner

6/10

Pleasant

29 Jun 2026

Laura

This was my second time in The Dilly and it was a comedown, first time we got a gift bag with goodies in, loaded mini bar, the bathroom shower worked and the hot water tap and we got a goodbye bag for the journey home.
This time the experience was quite deflating, pool has been out of bounds for 2 days, no goodie bags, no stocked mini bar, shower trickled the water, you had to learn into the shower wall for the water to hit your body and the pressure was none existent ,and the hot water tap nothing come out on the sink.
I would avoid family room 521

Friends_and_family Friends

8/10

Excellent

29 Jun 2026

Teresita

Convenient location clean but old rooms one was super moldy smelling and old carpets - bathrooms clean but some had old grout - spacious comfortable great staff - definitely needs renovation which was happening - get rid of nasty old carpets. Excellent staff very attentive and helpful

Partner

8/10

Excellent

27 Jun 2026

Ken

Enjoyed staying at the Dilly. Older property but recent renovations. Great location, friendly staff, nice onsite amenities (bars, restaurants, speakeasy, terrace). I would stay again.

Friends_and_family Friends

2/10

Poor

27 Jun 2026

Rupan

Terrible. They canceled my reservation upon arrival stating the room could not be made ready. I was with kids and luggage.

2/10

Poor

26 Jun 2026

Jennifer

This hotel is claiming to be 5 stars on their website. The manager says the rooms are in the process of being renovating, meanwhile they are charging high rates for rooms that are old and quite disgusting. My room was also on the side of a nightclub that blared noise until 3am. The staff start banging doors at 8am repeatedly and don’t care. The carpet was stained and gross. Everything was scuffed and scraped. No water pressure in the shower. There are no plugs next to the bed. I had to unplug the lamp to plug in my phone and move the table to get to it. The A/C is old and noisy. And could be cleaned up with some paint. Their description is completely a lie of what you’ll get. The second room offered to me was just as bad and also down many stairs. I decided to check out after returning to find our room had not being serviced by 4:30pm the same day I complained to the manager.

Family

6/10

Pleasant

18 Jun 2026

Shani

Appreciate the hotel is undergoing a refurbishment program. We definitely had rooms which need attention. Dirty tiles/bathroom seat hanging off etc. But the hotel itself is lovely. Breakfast in The Terrace was lovely.

Business

10/10

Exceptional

14 Jun 2026

Kathryn L

Cannot beat the location in central London! Friendly and very helpful front desk staff. Superb housekeeping and guest relations - anything you need is a call away. Cannot wait to be a guest again on the next visit.

Family

10/10

Exceptional

10 Jun 2026

Gary

This is my 4th visit to the DIlly. Great location and fantastic staff. Will be back soon.

Business

6/10

Pleasant

09 Jun 2026

Trevor

Room is outdated and more like a £50 travelodge than a posh london hotel. Rust around the sink plug for example.

Kept awake all night by the heating fan starting up and clanking loudly every 15 mins - seemed no way to switch it off.

Partner

10/10

Exceptional

06 Jun 2026

Jeff

Great hotel in a wonderful location. The pool and outstanding health club were a bonus.
Definitely will be back.

Family_with_children

8/10

Excellent

20 May 2026

Mitchell

Room was dark with little light from windows and lamps. I guess I should have asked for a different room.

Partner

6/10

Pleasant

14 May 2026

William

Averge

10/10

Exceptional

12 May 2026

Ben

Excellent hotel and service

8/10

Excellent

11 May 2026

Denis

The Dilly is ideally located, near best shopping, shows and parks.
The breakfast buffet is very good.
Staff was very helpful and comprehensive in allowing a later checkout time. This was very appreciated.
On the negative side, I am totally dumbfounded as to why the safe box would be located 10 inches off the ground. Unless you are an accredited Cirque du Soleil gymnast, you simply can’t use it.

Self

10/10

Exceptional

10 May 2026

sian

Had a lovely stay. We went for my daughter’s birthday. And they decorated our room with balloons and banners. We even had complimentary Prosecco. It was a very nice gesture.

10/10

Exceptional

10 May 2026

Tim

Great central location, generous size room, large comfortable bed, fridge, iron, kettle, coffee maker. Well equipped. Perfect for a London getaway.

Partner

8/10

Excellent

09 May 2026

Debbie

Great superior room; friendly and helpful staff

Partner

6/10

Pleasant

27 Apr 2026

Keith

The Air conditioner did not work in our room. Notified the front desk instead of sending a technician to fix it they sent an old style portable A/C that required ice. I had to deal with this the entire time of not having a cool room to sleep in. Our last night I had to call to request more ice for this first generation cooling device.
The front desk called our room after my ice request to say a technician would be coming up.spoke with the technician on why it took so long to address he said our do not disturb tag was on the door. Well that’s BS I called numerous times for ice they could have came anytime. Plus they had my cell phone number. Staff response was to our request was very poor
It would take an awful lot for me to stay here on my next visit to London

Family

10/10

Exceptional

26 Apr 2026

Michael

Amazing breakfast. First-class fitness center (though pool was dimly lit). Luxury at the center of everything in London.

Family_with_children

8/10

Excellent

17 Apr 2026

Anna

Rooms are dated to grubby, we had side room, looking in the window of an office building and it was quite a dark room, the bathroom was def very outdated, a bath with grubby tiles and shower curtain, but good enough water pressure for a quick shower before leaving, the lobby was undergoing a big renovation, but the terrace for breakfast is lovely and location of the hotel is just perfect. The pool was a lovely 'chill' (to very chilly, it was freezing) but a nice place to chill after a day walking the shops and monuments that are all so easily reached from this great location. The staff at breakfast are really nice. If you just want somewhere that has great access to the city and not expecting a 5 star hotel then the Dilly is great. The concierge / porter team are very nice too.

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Ka Chun

The carpets is old and has little smell.

Family_with_children

8/10

Excellent

07 Apr 2026

Tiffany

Staff was helpful, room was clean just dated.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Amanda

The hotel is absolutely top notch, clean, comfortable. The staff is friendly and accommodating. Great location by Piccadilly Circus and the tube. Perfect for any type of travel: business or personal.

Friends_and_family Family

4/10

Poor

06 Apr 2026

Georgina

Staff excellent as was the food but room was VERY disappointing

Partner

6/10

Pleasant

05 Apr 2026

Jillian

Great location. Rooms are dated.

Family

6/10

Pleasant

04 Apr 2026

Leanne

Being renovated downstairs but rooms in need of a revamp too

Friends_and_family Friends

8/10

Excellent

02 Apr 2026

Richard P

Partner

6/10

Pleasant

02 Apr 2026

Valerie

Are they economising or is their housekeeping sloppy? No shower gel, shampoo or conditioner in the bathroom. We have stayed in this hotel twice recently and on both occasions the Henry vacuum cleaner was left in the corridor overnight. It is very unimpressive. The hotel is undergoing renovations and does not look its best.

Partner

2/10

Poor

31 Mar 2026

federico

Old room. Noise throughout the night coming from wallls.

8/10

Excellent

25 Mar 2026

Tracy

Family room was spacious and breakfast was nice. Renovations made the check in process a bit chaotic, and receptionist was sassy and rude about a miscommunication between my married & maiden name on the booking. Good location.

Friends_and_family Family

2/10

Poor

19 Mar 2026

Mishaal

Don’t recommend during this renovation! The AC was not working in the room, staff was aware and still nothing was done. In addition, the WiFi was not available/working in our room at all!

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Kirsten

Gym / Health club is 10/10

Self

10/10

Exceptional

15 Mar 2026

Ben

They are upgrading their entrance

6/10

Pleasant

12 Mar 2026

Toby

The staff are absolutely wonderful, but the rooms are overpriced and not in great shape. Be prepared to have a lot of difficulty with electrical plugs; I was in two different rooms, one being the most expensive one the had to offer, both didn’t have bedside electrical plugs that were somehow only for lights (they were different prongs than the standard UK prongs). Staff went out of their way to try help me be able to plug my phone in at the bedside, but the best they could do was bring some adapters that were in long extension cords that we had to run across the room and even from side a closet in the second room.

6/10

Pleasant

11 Mar 2026

Philippa

The hotel is very well situated on Picadilly close to regents street and all shops, but the rooms are definitely in need of updating, very old fashioned and dark, walls painted dark green make them very dark and depressing with the lack of light. Furniture needs updating especially the bed.
Rooms are noisy from the traffic if you like the window open at night.
Nice to have a pool in a central London hotel.

2/10

Poor

11 Mar 2026

Tuhina

Renovation going on. Not a pleasant experience this time

6/10

Pleasant

07 Mar 2026

Andrew

Stay in London a lot but not a great quality, I accept that the refurbishments are going on but poor dining areas in addition to shabby decor around hotel. Also told breakfast was included in our suite booking at check in but still charged in full. Emailed hotel twice before stay to arrange dining/bar reservation but no response.

Partner

8/10

Excellent

01 Mar 2026

Sandra

The staff were the stand out of my stay, attentive, polite , every member was so friendly. Slightly disappointed with superior twin room, threadbare carpet, tired looking , no draws! Smaller than photos , breakfast very good, location excellent .

Family

10/10

Exceptional

27 Feb 2026

Anthony

Yes room was spotless and staff were courteous

Friends_and_family Family

4/10

Poor

23 Feb 2026

Stuart

Room wasn’t the 5* experience we were expecting we have stayed in nicer premier inns which are much cheaper. Aircon was broken and room was so hot! The tv was broken kept saying the hdmi isn’t connected or switched off completely. The light in the wardrobe didn’t turn off when we closed the door so was on all night. The radiator in the bathroom was on and we were unable to turn it off. There was sellotape on the corner of the dressing table far from 5* more like a 2*.

Partner

10/10

Exceptional

20 Feb 2026

lesley

The staff were amazing and nothing was too much trouble. The room was made extra special for our wedding anniversary
Couldn't have done anything more
Amazing

Partner

8/10

Excellent

17 Feb 2026

Kirstie

I got given a free room upgrade on check in which was pretty awesome 😊. Great that the hotel has a pool and steam room.

Friends

10/10

Exceptional

17 Feb 2026

Allan

Yes

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Kirill

Can be a good idea to swap out the shower head for a detachable one

Leisure Partner

10/10

Exceptional

14 Feb 2026

Chris

What an amazing friendly hotel me and my girlfriend stayed here it was such a great hotel staff so friendly helpful and after a day walking around London sat I the piano bar for a few drinks highly recommend this hotel to anyone

Partner

2/10

Poor

12 Feb 2026

Phil

Awful hotel - they are doing renovations to the reception which was annoying - but unavoidable. What was annoying was the recycling centre next door that worked through the night and kept me awake. AVOID AT ALL COSTS!

8/10

Excellent

12 Feb 2026

Liza

Brilliant central location. Staff were lovely, although the building work around reception made it feel quite chaotic. Room was good - if I was being picky I’d say it could probably do with a bit of a refresh - but it was absolutely fine for a short stay and the view was fantastic.

10/10

Exceptional

05 Feb 2026

cristino

Excellent experience. The staff were exceptionally courteous and helpful, and the Terrace Restaurant offered a great atmosphere with good music and very kind, patient service.

4/10

Poor

02 Feb 2026

Thomas

Carpet had tears in it. Multiple spots were worn through to the floor. Furniture had rips in the fabric. Curtains shed dust when

10/10

Exceptional

26 Jan 2026

Crystal

Amazing room and staff.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Laura

It was absolutely incredible! The service was genuinely better than anywhere else and the bed was soooo comfy, we will definitely be back

Partner

10/10

Exceptional

24 Jan 2026

Richard

Great location, comfy beds, great as usual

Business

8/10

Excellent

24 Jan 2026

Kimberley

Room lovely, staff amazing, facilities fantastic. Only point of concern was that the air con did not work in my room.

Self

2/10

Poor

24 Jan 2026

Alison

Room, and something else

Leisure Partner

10/10

Exceptional

23 Jan 2026

Laverne

Even though undergoing renovations, hotel is running smoothly, staff are consistently attentive and efficient. Room was very comfortable and clean.

Leisure Self

10/10

Exceptional

21 Jan 2026

Morag

This hotel is fantastic for families and a great find in the centre of London. The staff were lovely and helpful creating a relaxed experience. The pool and gym facilities are excellent.

Leisure Family

6/10

Pleasant

12 Jan 2026

Emma

The staff were pretty uninterested & not very welcoming
hotel tired & felt grubby
Room badly furnished & noisy

Partner

10/10

Exceptional

11 Jan 2026

Katherine

Impressed with locaty

Partner

4/10

Poor

11 Jan 2026

Jennifer

Work outside the room which was very noisy and we weren’t warned about. We were only staying for one night and the room was lovely but the noise very disturbing.

Leisure Partner

4/10

Poor

10 Jan 2026

Rod

No comms around the renovations. Only one restaurant was open, and the reception is closed; you enter the hotel through a side entrance. Poor experience due to disappointment with the lack of transparency about the work being done.

10/10

Exceptional

09 Jan 2026

Angela

Room was spotless
Staff was exceptional
Highly recommended

Friends_and_family Family

6/10

Pleasant

07 Jan 2026

NIKOLAOS

Spacious room. Few steps from picadilly circus. A bit old tho

Leisure

6/10

Pleasant

04 Jan 2026

Paul

Great location and big room but old and tired decoration. Shower not great, no hand soap or teabags in the room and aircon noisy and ineffective. Breakfast was good in a nice bright room

Partner

10/10

Exceptional

28 Dec 2025

Hannah

Helpful and courteous staff. Clean room. Great gym facility and pool. Perfect location.

Leisure Family

6/10

Pleasant

19 Dec 2025

Chloe

It wasn’t the best stay made worse by the price (but it is the week before christmas!)
The beds were comfy, there was plenty of tea and coffee, the gym and pool area was good and given our room was overlooking Piccadilly it wasn’t overly noisy.
That was sort of where things stopped being good; the room was so tired - scuffs all over the walls, the wardrobe looked old and tattered, the carpet was thin and had gathered in places which could have been a trip hazard, there was a hole in my bed sheet and the bathroom needed an upgrade! I didn’t find the staff overly friendly and they didn’t acknowledge the occassion we were there for which was fine. I was really disappointed, I’ve wanted to stay there for a while but won’t be rushing back and there would have been other places to stay that were better I’m sure!

Leisure Family

6/10

Pleasant

18 Dec 2025

Sharon

It was great to be greeted so friendly and the wonderful man on reception gave us a room on arrival which was much earlier than check in time…which was very appreciated after a long journey. The room was located on floor 6 which made it quiet. It was very basic and extremely in need of a refurb. The bathroom was also a little tired looking. We visited on 15-17 December but the room was incredibly hot and we couldn’t cool it, yet the corridors seem to have aircon! You cannot beat the location of the dilly, being so centrally located but the hotel really does need an upgrade. I understand a refurbishment programme begins shortly, I just hope that they don’t just focus on the reception areas and instead pay more attention to the rooms.

Partner

6/10

Pleasant

15 Dec 2025

Kevin

the Dilly is a bit tired.

Rooms on 4th floor a bit “rundown”

Weekend we were there systems down at check in. Took 30mins to get key for room.

Also reception there was heady whiff of lily’s

Leisure Partner

10/10

Exceptional

14 Dec 2025

Kelli

The location was fantastic and the hotel / room were very nice. Would stay here again!

Leisure Family

6/10

Pleasant

07 Dec 2025

Vanessa

The bedrooms are tired and the aircon noisy but the bed was comfortable and hotel in a great location for theatreland.

Leisure Partner

8/10

Excellent

06 Dec 2025

Cathryne

The service is great.

10/10

Exceptional

01 Dec 2025

Larissa

Friendly, welcoming and attentive staff. Comfy bed and good space in the room. Food was delicious too.

Business Partner

10/10

Exceptional

01 Dec 2025

Sandra

Location

Business Partner

10/10

Exceptional

30 Nov 2025

Mallory

Celebrated our 10th wedding anniversary at The Dilly, the staff was very courteous and went above and beyond to make it feel special for us. Thank you!

Leisure Partner

4/10

Poor

27 Nov 2025

Errol

How dare this hotel carry a 5 star rating. Honestly, I’ve stayed in fancier Premier Inn’s. Absolutely disgraceful. I feel nothing short of scammed after staying here. It’s a great location but that’s all you’re paying for.

The rooms and service are substandard. The bathrooms are disgusting. I feel sorry for the people that work there - when I was checking out some poor woman was having her ear chewed by another unhappy guest and was obviously not permitted to do anything.

Honestly, choose anywhere but here.

Friends_and_family Friends

4/10

Poor

19 Nov 2025

Francis

The toilet was not clean when we first checked in...maintenance work was going on into the evening right outside our room which was very noisy...room service took nearly an hour to arrive..for £400 a night this is totally unacceptable and I will definitely never stay again and I strongly urge others to avoid this hotel..especially for the price they charge..5 star's should be reduced to 2...

Partner

4/10

Poor

13 Nov 2025

Charlotte

We had a double room for 2 people but the room only had a bedside table on one side of the bed and one lamp on one side of the bed. The room felt very much like it was a room for 1 person. The bed was small and the room was dated. No mini bar and we couldn't get room service until 5pm. It wasn't worth the money at all.

Business Partner

8/10

Excellent

13 Nov 2025

Mark

Staff very welcoming, room comfortable

Business

10/10

Exceptional

12 Nov 2025

Katriona

Our room was a twin room . Beds were very comfortable and plenty of space around

Business

10/10

Exceptional

11 Nov 2025

Sian Kalpana

Very clean and pleasant room- looked like freshly painted etc
Nice staff at breakfast
Free newspapers

Leisure Friends

10/10

Exceptional

10 Nov 2025

Balraj

Great location and restaurant

Partner

6/10

Pleasant

26 Oct 2025

Emily

Perfect location as I was attending an event at St James’ Church which is directly across the road. The hotel looks like it was once a grand place, but the room was very tired. The furniture was scuffed and the bathroom was very old. There were also building works happening directly outside my window. This didn’t affect me as I was only there one night but I would have asked to move if I was staying longer. A warning about this would have been nice. Also, there was a strange incident where housekeeping knocked on my door at 11pm to give me more water but I hadn’t ordered any. I checked with reception and was told that housekeeping had attended the wrong room. Mistakes happen, and that’s fine, but obviously for a woman travelling alone, this was concerning. I would stay again because the staff were lovely and the location was great. The gym was also excellent! It could just do with some updating.

Leisure Self

10/10

Exceptional

25 Oct 2025

Ann

Rooms are a little dated and have had a very superficial makeover. Bathroom really needs a good going over and did look a bit shabby. It was all really clean though.
Staff are lovely, and location is perfect

8/10

Excellent

22 Oct 2025

daniel

The gym rocks! Indoor pool is amazing! The staff are great…the area is so clean, yet very populated! Close to many attractions…walk to almost anything London!

Partner

8/10

Excellent

22 Oct 2025

damien

Friendly hotel

Lovely hotel with friendly staff. We were allocated a room as soon as we arrived even though we were a couple of hours early.

Only disappointment was the terrace was closed for refurbishment.

Partner

6/10

Pleasant

20 Oct 2025

Huw

WiFi was fine and the room was clean. It's well situated and the customer service was good. Decor in places feels dated and in need of refurbishing. The breakfast wasn't great and the coffee was awful in the dining room.

Partner

6/10

Pleasant

15 Oct 2025

Adam

Good location. Friendly service. Big rooms.

8/10

Excellent

12 Oct 2025

Stephanie

Lovely stay. Bit tired and some things mis