hub by Premier Inn London - Soho

4/10

Poor

29 Jul 2026

Robert

The location was great, but everything else was not ideal. I checked in late at 8pm locals time and there was nobody to check me in. Since I booked on Expedia, my name didn’t show up in the self check in kiosk. My room was never cleaned even though I asked twice for towels. My outlets randomly didn’t work one day. If you’re looking for a cheap place to stay, it’s fine. But overall I wouldn’t recommend.

8/10

Excellent

29 Jul 2026

Andrew

Clean spaces, but basic amenities. We were in an inside room, which I actually loved. So much sleeping in!

10/10

Exceptional

26 Jul 2026

Yumi

The manager is the best and the employees are super helpful

10/10

Exceptional

13 Jul 2026

Larry

The location is a perfect place for anyone wanting to explore the dozens of major attractions with 30 minute walking distance of the hotel. Of course it’s also super convenient for anyone staying for any soho activities

Partner

2/10

Poor

12 Jul 2026

Aviel

Very dirty. reserved and paid for a superior double room but when checking in they said they had none available and gave us a single tiny room and wouldn’t refund the difference. hotel was expensive and very dirty and moldy everywhere. no late check out and night staff refused to give two people a second towel. make it make sense

Partner

8/10

Excellent

12 Jul 2026

Sung-Sik

Carpet and paint showed signs of wear. Our room was likely in need of a light overhaul.

Partner

2/10

Poor

10 Jul 2026

Wesley

This hotel was a truly dreadful experience. We checked in on a Friday when it was 95 degrees in London only to find a room with a non-working air conditioner. I asked to have it fixed or be moved to a new room but they were unable to accommodate for the first 2 nights. This created a miserable experience with the room being barely live-able with no air conditioner.

Later in the trip we needed our room cleaned and let the front desk know before noon as the signs said. Showed up to our room that evening and it hadn’t been cleaned. The staff was just like oh well we didn’t have time.

After talking to the manager and assistant manager multiple times we were told we would get a 50% refund due to these issues. Now that we are home Hotels.com can’t get ahold of management, won’t return messages or calls. So not only was the actual experience terrible but now we have been lied to by the staff as well about the refund.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Lisa

Perfect location for food and drinks. Easy walk to bus and the tube.

Self

10/10

Exceptional

23 Jun 2026

Dale

Great location within walking distance of old town and yet away from the tourist. The washer/ dryer combo works well enough to do your laundry . Rose st has a lot of dining and pub options. Yes there are steps up to the unit so if this doesn’t work for you then be aware.

Partner

10/10

Exceptional

17 Jun 2026

Hubert

Très bien situé. Chambre plus grande que prévue mais sans fenêtre. Tranquille. Super emplacement. Épicerie Coop juste à côté.

Self

10/10

Exceptional

15 Jun 2026

Andrew J

Great place to stay in the heart of Soho. Clean modern rooms and great staff.

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Joe

Excellent location with incredible front desk and bar staff. Best bang for your buck in Soho.😎

Friends

4/10

Poor

06 Jun 2026

Ethan

Staff were friendly, but room was dirty. Seemed like mold in shower? Stains on walls, smell of mildew. Shower and sink were prone to leaking. AC looked like it hadn't been cleaned in years. Bed was clearly two beds put together, and you could feel the bar in the middle.

Partner

6/10

Pleasant

02 Jun 2026

QIN

It is a simplified hotel, there is no table, only one chair and a bed. The ventilation is poor, and only works during night, there is always bad smell during the day in the room. The staff is helpful to adjust it, but I could hardly feel any improvement. The breakfast is impressive, the kitchen staff adjusted their time to start service earlier according to our schedule.

Family

10/10

Exceptional

02 Jun 2026

Connor

Great staff

10/10

Exceptional

01 Jun 2026

Mathew

Lovely property and was in great location

10/10

Exceptional

27 May 2026

Dave

I stayed two nights here and it was great. Good location in Soho, very clean and modern. Good security and a comfortable bed. Highly recommend!!
The staff are great and very helpful.

Self

10/10

Exceptional

26 May 2026

Jon

Right on the heart of soho good for shopping, restaurants and theatres.

6/10

Pleasant

21 May 2026

Kenneth

No window in my room.
Handle in shower door was not secure
Bare room and clothes hanger were so high they were hard to reach
Rain shower sprayed all over the place
Sink tap was a spray nozzle and sprayed all over the place
No Kleenex supplied

Friends

8/10

Excellent

17 May 2026

Travis

Small room but excellent breakfast and coffee. Staff was very friendly and helpful

Partner

8/10

Excellent

17 May 2026

Steve

The staff and hotel in general is excellent however, the deluxe room is very small. Absolutely no place to store any personal items aside from some limited hanging space and no room for the luggage. Since you are forced to live from your suitcase, it would be nice to have a place to leave your suitcase other than under the bed where there is only space for one suitcase. As a couple this was quite cramped.

Having a window you can't see out of was very frustrating. Frosted glass with no way to open the window.

Partner

6/10

Pleasant

16 May 2026

Gabriela

Staff was friendly

10/10

Exceptional

11 May 2026

Jonathan

Friendly and attentive staff, Clean rooms, minor issue with shower. Breakfast and drinks were lovely and affordable. Shops we literally right out the front doors

Partner

10/10

Exceptional

26 Apr 2026

hector

I highly recommend this hotel to everyone that is going to be going to London. The hotel is center close to everything and there’s a lot of food options bar options and good energy around the hotel. The staff is also wonderful and very helpful.

10/10

Exceptional

24 Apr 2026

Nigel

Clean rooms. Cruise ship cabin sized. Creative storage options.
Great location. Coop shop 1min away. Perfect central area for London visits. Close to multiple underground stations. Friendly staff, comfortable bed.

Partner

10/10

Exceptional

18 Apr 2026

Hayley

Wonderful stay for 3 nights during our first first time in London. Great location. Clean room.

Partner

8/10

Excellent

11 Apr 2026

Ronald

Rooms were fine...hotel is well situated in Soho... breakfast was good but contrary to indications on booking site, the breakfast was not included.... however for 8 pounds, it was good value.

Partner

2/10

Poor

08 Apr 2026

Joshua

The hotel refused to allow me to check in. They said that the payment was declined, but the truth is that they collect the money from Hotels.com.
They took my money and I attempted four times to check and and they refused me to check then
We contact in every possible way, but they simply drop my money and let me on the street. I do not recommend this hotel to anyone.

10/10

Exceptional

05 Apr 2026

David

A great location, super quite rooms. A big space in the basement for breakfast and relaxing. Enjoyed my time here a lot... Thank you.

10/10

Exceptional

01 Apr 2026

Reza

I can’t believe I give 5 stars to a hotel in the middle of London. But yes, it deserves it. Everything good. Couldn’t complain about anything at all. Will come back if I travel to London again

Self

10/10

Exceptional

18 Mar 2026

Sam

Yes, it is in the heart of Soho. Shops and restaurants are everywhere.

Partner

10/10

Exceptional

09 Mar 2026

Sunilkumar

Central location, great service

10/10

Exceptional

06 Mar 2026

Holly

Very convenient location in SoHo. Close to restaurants and shops.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Jimena

Staff, location

Partner

8/10

Excellent

20 Feb 2026

Joshua

Rooms are newer. They are generally clean, but not quite what you'd expect. There was a decent later dust on many surfaces. They are also very small, which is just fine unless you are a person that get claustrophobic or needs more room. Ventilation was minimal.

Self

10/10

Exceptional

08 Feb 2026

Robert

everything was amazing! highly recommend

Business_and_leisure Self

10/10

Exceptional

10 Jan 2026

Christine

Clean and in walking distance to many restaurants and shops

Leisure Self

6/10

Pleasant

04 Jan 2026

Amin

The hotel is located in a great spot close to all touristic attractions and within a walking distance to a few main tube stations. The room sizes in hub are very compact as advertised and they usually don’t have a window which is fine given the fair price. However compared to other hubs we’ve been this once has obvious cleaning and maintenance issues. Our air conditioner was dirty and full of dust and mold, one of our towels was not clean and we had to replace it, and lighting dimmer was not operable because of a loud annoying noise from the electrical panel whenever we tried to dim the light.

Leisure Family

10/10

Exceptional

04 Jan 2026

Maha

Friendly staff and wonderful hotel in prime location.

Leisure Partner

2/10

Poor

02 Jan 2026

Nancy

Very annoying that I have to request room to be cleaned every morning. I asked for a water bottle and they said in the policy it says 2 per stay. I was there for 4 days. Very ridiculous.

8/10

Excellent

25 Dec 2025

Lonn

Good value for the price. Very central location, with a nice and affordable breakfast. Overall, a decent stay.

Leisure Partner

10/10

Exceptional

23 Dec 2025

CLARA

Chambre propre, petit déjeuner simple mais suffisant. Très bonne localisation

Leisure Family

10/10

Exceptional

05 Dec 2025

Lay Yen

Staff were super friendly. My special thanks to Mira and Richard. You both had made my stay in London so much fun. Thank you.

10/10

Exceptional

26 Nov 2025

EDUARDO

I really enjoyed my stay. The staff were friendly and polite, and the hotel areas were clean and well maintained. The bar was a nice surprise with a great Happy Hour and good drink promotions. The only downside was the bed – the mattress was very uncomfortable to sleep on. Besides that, everything went smoothly and it was a great stay overall.

Leisure Self

6/10

Pleasant

15 Nov 2025

Claudia

Was so hard to find, not good AC,the room was small and was considered a big room

Leisure Friends

6/10

Pleasant

12 Nov 2025

Gary

The area where the Hub is is great, in the heart of the SOHO district and walkable to a ton of shops and restaurants. The hotel was clean and modern and the staff were friendly and helpful. The room was neat looking and clean but not super practical. In order to turn on the light in the bathroom the whole room had to be lit up. And the bed was not very comfortable, the mattresses were pretty worn out.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Elad

The location is great, the room was spotless, friendly staff, and nice breakfast.

Business

10/10

Exceptional

03 Nov 2025

Carlos

Great location, near to many things and at the same time in a very quiet spot. The hotel is in mint conditions, the only thing that I didnt like was the many doors that you need to get around the building. Nice room, modern, with all the amenities needed. Great option, I will come back no doubt.

Partner

8/10

Excellent

20 Oct 2025

scott

Great fun area. good value for the money. good breakfast for a reasonable price.

Leisure Self

6/10

Pleasant

14 Oct 2025

Nancy

The breakfast buffet was good overall, but the temperature settings on the hot food bar could use some attention as by the time you reach your table, the food is already quite cool. The same goes for the automated coffee machine, which could serve hotter drinks.

Front desk staff were welcoming and pleasant throughout our stay.

However, the room itself could benefit from a closer look at its condition and cleanliness. There were areas of peeling wallpaper, mold or limescale in the shower, stains on the glass door, and noticeable buildup on the carpet around the baseboards and closet wall. A refresh and deeper clean would make a big difference.

6/10

Pleasant

07 Oct 2025

gary

STAFF WAS GREAT. THEY DID EVERYTHING YOU CXOULD ASK FOR. Problem is that as far as I could tell there were only 3 people who worked there.
Evertthing was ring a bell and wait.
Forst time in 60 years I have ever got a hotel room without a window. Whats tha

10/10

Exceptional

07 Oct 2025

Eileen

Staff were friendly and informative. The hotel was clean and quiet.
Excellent location! Very walkable to many famous sites. I would recommend .

Leisure Partner

10/10

Exceptional

04 Oct 2025

Sylvie

.

Leisure

10/10

Exceptional

27 Sep 2025

Teresa

Great location. We bought their breakfast, and the bed was a great size. The room was a little tight.

Friends_and_family Friends

8/10

Excellent

22 Sep 2025

Richard

Communicated with hub at premier in soho through Expedia. Asked for early check in for our two rooms. Got response. Should be no problem. 15 pounds more. Fine.
When I arrived, there was no record of request and only one room avail to do early. She said to check back at 1. I did.
She was curt and said I told you 3.
No. You didn’t.
Also, small flies in room( my guess from the restaurant below.) I still love the price and convenience of hotel, the lippy woman and I just had a bad moment.

Leisure Friends

10/10

Exceptional

19 Sep 2025

Dimitrios

Location is perfect, centrally located. Quiet side street. The staff very attentive and helpful. Bed was super comfortable, room was bery clean. I would definitely recommend and stay again during my next visit to London.

Leisure

8/10

Excellent

17 Sep 2025

NIRMAL

During check in I was asked to pay for breakfast extra though it was included

After discussing for few minutes they agreed

As per their reasoning bf is included is not very clear in the booking voucher

Leisure Friends

8/10

Excellent

14 Sep 2025

Kumbi

Great location for shopping, dining, and night life.

Leisure Self

8/10

Excellent

11 Sep 2025

Troy

Great location with caveats

Decent room, surprisingly quiet. Comfortable bed, but stained comforter - for a new hotel, things seemed a bit dinged up.

Great location and good value compared to other offerings. Staff were helpful, but the place seemed under staff.

Had to manually ask for room cleaning, despite having an automated system (over door tags), which didn't make sense.

Breakfast was a plus for the price compared to how expensive London is.

Business Self

10/10

Exceptional

08 Sep 2025

Tammy

Second stay at this property. It's excellent location, close to Notre-Dame Cathedral. Easy access to Hop on Hop Off buses. Walkable with a wide variety restaurants all nearby. Easy access to metro as well.

10/10

Exceptional

07 Sep 2025

Mary Ann

Lovely stay

We enjoyed our stay. The highlight was the free coffee all day. The staff was excellent and friendly. While we only had breakfast one day, it looked very good.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Julia

Incredible location. No complaints.

Leisure Partner

6/10

Pleasant

15 Jul 2025

Keith

GREAT location if you plan to walk. Construction had the road blocked so you have to walk to the end of the road for Ubers. It’s not a huge deal, but if you have a lot of luggage, wheeling it down the cobblestone could be tricky. The A/C made an odd winding sound every 15 minutes.

10/10

Exceptional

15 Jul 2025

TODD

Very clean and modern

Leisure

8/10

Excellent

09 Jul 2025

Celia

Rooms are small. No space for a desk for a computer . Otherwise good little hotel.

Business Self

6/10

Pleasant

06 Jul 2025

Bex

You get what you pay for with a budget hotel. The bed was uncomfortable, it was a queen bed but had a hard piece in the middle of the bed that made sleeping anywhere but the edge of the bed terrible. They \"ran out of towel\" and couldn't get a delivery because it was pride, so I didn't get any replacement towels even though I asked twice. The AC in the room randomly would change to hear and blow hot air. My window was tinted/opaque and did not get any natural light.

Leisure Self

8/10

Excellent

15 Jul 2026

Thomas

Très bien situé, et correct pour le prix.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Elin

Jättebra läge, fräscht rum och supersmidig incheckning/utcheckning.

Partner

10/10

Exceptional

04 Jul 2026

Merve Gizem

.

8/10

Excellent

22 Jun 2026

Henrik Nicolai

Alt OK opplevelse. Men lite og ikke det reneste rommet jeg har vært på. Også irriterende at vinduet hadde frosset folie som gjorde at vi ikke så ut. Føltes ekstra klaustrofobisk

Partner

10/10

Exceptional

13 Jun 2026

Fabian

Da es mein zweiter Aufenthalt in einem Hub war, war es eine ganz bewusste Entscheidung. Einfaches und modernes Zimmer, zu einem erschwinglichen Preis. Die Unterkunft hat eine super Lage, mitten in Soho. Kaffee und Tee sind inklusive, auch ohne gebuchtes Frühstück.

Partner

6/10

Pleasant

08 Jun 2026

Johanna

Personal war freundlich! Bett war auf einer Seite sehr durchgelegen und das Badezimmer an allen Ecken und enden dreckig. Die Fenster konnten nicht geöffnet werden, daher war die Luft immer etwas muffig aber durch die Klimaanlage ging es. Das Frühstück war ausreichend. Gut fanden wir 24h kostenfrei Tee und Kaffee aus dem Automaten. Lage war genial!

Partner

8/10

Excellent

29 May 2026

Raymond

Ontbijt is prima maar heel minimaal, geen plakken kaas of vleeswaar.

Partner

10/10

Exceptional

25 May 2026

Andreas

Sehr freundliches Personal und die Lage ist topp

Friends_and_family Friends

4/10

Poor

06 May 2026

Yasin

Die Silikonfugen im Bad und der Duschkopf waren von Schimmel befallen. Der Raum war sehr verstaubt, die Reinigung war leider sehr schlecht. Das Personal an sich war aber sehr hilfsbereit.

Friends