Name: Z Hotels London Soho
Address: Moor Street, 17, London, W1D 5AP, GB

4/10

Poor

29 Jul 2026

Ana Caro

Facilities nor very well kept.

6/10

Pleasant

25 Jul 2026

Ging Yuek R

The location is excellent, right in Soho with many major theaters within walking distance. Tube and bus stations are also close by. My single room is awfully small though. No space to stand when my medium size luggage is open on the floor. Packing and choosing clothes for the day becomes a chore to have to open and close the luggage (there is no storage space either except a few hangers). The elevator was not functioning the whole I stayed.

6/10

Pleasant

23 Jul 2026

yvonne

1

6/10

Pleasant

22 Jul 2026

Rosalyn

For reasons beyond our control we could not check in until after 11pm. We had telephoned ahead to let the hotel know. We had previously asked if the hotel had a lift, yes and air conditioning, yes. When we arrived around 11.10pm we were told we were on the third floor with no lift. We are both over 80 years old and had a suitcase each. I simply said. 'No, we are not going on the third floor.' The receptionist was very kind and understanding. She said she could put us in a room on the first floor, however, it was not air conditioned as that was waiting to be fixed. A porter took up our cases and found two fans. The next day we were moved to a different room on the first floor. The staff at this Z hotel were exceptional and did all they could to help. We felt that the building needed a bit of tlc.

2/10

Poor

21 Jul 2026

Ashley

Very small; laundry done once every 2 days

Partner

2/10

Poor

17 Jul 2026

Peter

I arrived and was told the AC was not working in the room. I specifically searched for hotels in the app with AC because the temperature was 30 degrees. I had an engagement that evening so it was too late for me to cancel the room and search for an alternative. Very disappointed as had I known I would not have booked this hotel. Everything else was fine, staff friendly, clean room. Just no AC!

Self

8/10

Excellent

13 Jul 2026

Alecksa

The room was clean and the air conditioning was amazing!! Staff was great, very helpful. The only thing I would say about the room was that it was pretty small…. Me and my friend barely could fit both of our suitcases plus us in the room, so it just made getting ready, etc. a bit tricky but overall great stay!

Also their elevator wasn’t working and being on the fourth floor in an air cast was a bit challenging, but the staff helped carry my luggage up for me!

Friends

8/10

Excellent

06 Jul 2026

Lance

Fantastic location! Ice cold a/c, friendly professional staff.

Rooms are quite small and the wet bath area was not great.:(

Family

8/10

Excellent

04 Jul 2026

Matthew

Very clean, staff were helpful and very friendly. Only downsides were that the air con was out of action and the bathroom was tiny. However, for central London, the room was comfortable and the shower was powerful 👌

Partner

4/10

Poor

03 Jul 2026

Lloyd Dane

negative = tiny room (expected) but poorly laid out with many missed storage opportunities. lift out of service… 3 floor walk up
positive = centrally located to everything! good bed and decent shower

Family

10/10

Exceptional

30 Jun 2026

errol

Fantastic location

10/10

Exceptional

28 Jun 2026

Kathrine

The rooms are super small but that was expected based off of other reviews I read before booking. The first room I had was facing the street and the noise level going well into the early morning hours was unbearable so that I couldn't sleep, but the friendly hotel staff kindly moved me to a much quieter room upon my request, fixing that issue. Everything else was perfect - very clean room with nice amenities. A well run hotel that I'd definitely stay at again, just ask for a room that's not on the street side.

10/10

Exceptional

27 Jun 2026

Will

Amazing cost, fantastic location, and flawless customer care.

Self

4/10

Poor

22 Jun 2026

Enrique

We were not given the room we reserved and instead forced to stay in their smallest lower level room with no AC during the hottest week in June. Having booked the room several months in advance, I was deeply disappointed. The staff switched our room to one with AC for our second night. The complimentary breakfast was a nice gesture and staff is friendly but will never risk staying there again or recommend unless they refurbish all the rooms to have an AC.

Partner

8/10

Excellent

20 Jun 2026

Jeremy

Excellent central location, but nevertheless the rooms are quiet, if extremely small. When I arrived, I was told that the aircon in the room allocated to me was not working, and that they would provide me with a fan. On the hottest day of the year so far this was unacceptable. I asked for a room with air con and was duly found one, with the receptionist proving helpful. However, I feel that I shouldn't have had to ask; it should have been sorted before I arrived

Self

8/10

Excellent

16 Jun 2026

Amanda

Great location. Clean rooms and comfortable beds. The rooms are just very small…

Friends

10/10

Exceptional

12 Jun 2026

Gillian

All the staff wee encountered were so friendly and helpful so helpful and welcoming

Family_with_children

8/10

Excellent

07 Jun 2026

Sally

Rooms are far to small.

Family

8/10

Excellent

04 Jun 2026

Lee

I travel outside of cities usually so it has been a while since needing a central hotel.
The hotel was clean, staff fantastic and cannot fault the hotel, though single, does mean single. Ideal for a lone traveller and a couple of nights.
Has all the amenities needed, and literally a stone’s throw from all that there is in central London.

Self

10/10

Exceptional

03 Jun 2026

Oliver

Let’s be honest you can see from the photos it’s a room with a bathroom and it did exactly what it needed to do. The unique thing with Z hotels is the service and feel of it all.

Self

8/10

Excellent

02 Jun 2026

Martin

Excellent location. Single room very small, but suited my needs.
No noise considering the busy area, apart from the air conditioning units.
Great choice if you’re staying for a gig or show.

Self

10/10

Exceptional

01 Jun 2026

Roger

Très bien

Friends

4/10

Poor

31 May 2026

Philip

Location is everything so on that front this place is great but I’m 6’2” and could barely move in this place

Self

10/10

Exceptional

28 May 2026

Steve

Small room but comfy. GREAT Shower and textured floor ( good for old ppl like me).

Self

6/10

Pleasant

28 May 2026

Sharon

The hardest bed I’ve slept on. Too minimalist, could have better clothes hanging area and towel hanging

2/10

Poor

26 May 2026

Caroline

It was the hottest day ever recorded in London, and the air conditioning didn’t work in my room. The Front Desk admitted that half the rooms on the first floor had no A/C due to renovations. They assigned me a room knowing the A/C didn’t work, and then refused to move me to another room when I raised the issue.

Friends

8/10

Excellent

25 May 2026

Thomas

Great location and right in heart of soho. Easy walk to night life, shopping, etc. property was clean. Rooms are tiny but bed was comfortable and room was clean. Serviced was okay from front desk.

Partner

6/10

Pleasant

24 May 2026

Jessica

This is very small. I would not stay here. I can hardly walk in the room. I would not recommend. The room is very small I couldn’t even unpack my bag.

Partner

10/10

Exceptional

22 May 2026

Katolen

Fantastically comfortable bed - amazing happy hour - tiny rooms but so are most hotel rooms in London.

10/10

Exceptional

14 May 2026

Mark

Great location, friendly helpful staff , clean and well maintained. Would stay again though will pay the extra for a window next time.

Self

8/10

Excellent

13 May 2026

Fran

Staff very friendly and helpful

10/10

Exceptional

12 May 2026

oguzhan

Great staff

8/10

Excellent

11 May 2026

Ross

fire alarm went off 4 times on sunday morning

8/10

Excellent

11 May 2026

Brad

Didn’t look great when we arrived… but the room was lovely. 7 staff on reception but only one was talking to guests.

Location and the actual room were great.

Would stay again

Partner

2/10

Poor

10 May 2026

Ben

Avoid! I only went here again because it was booked for me. Been consistently awful. Do yourself a favour and book at the one in Victoria instead.

Bizzare check-in experience. I arrived at about 6pm to find about 4 staff members on reception doing nothing other than chatting to each other and they seemed genuinely shocked and annoyed that someone had the audacity to disturb them by wanting to check-in. The process took far too long. The receptionist then told me to wait in the cafe because she 'Wanted to make sure that everything was there'. This was deeply unprofessional and delayed my evening plans.

The room was uncomfortably warm.

10/10

Exceptional

10 May 2026

Philip

Friendly staff, clean room, sky sports on tv, excellent

Self

10/10

Exceptional

08 May 2026

Catherine

The remote is very old and needs replacing because nearly all the symbols have been eroded.

Self

10/10

Exceptional

05 May 2026

Jeremy

Fantastic hotel, amazing location and wonderful staff. So far all the Z Hotel locations in London are spectacular.

Partner

6/10

Pleasant

01 May 2026

Claudia Vanessa

Extremely Loudy Place.. Near to the bars and a main street.. You can imagine all type of noise, autos, drunk, people screaming, ambulances, hunks, restocking suppliers, cleaning busses... ALL hahahhaha

Partner

6/10

Pleasant

30 Apr 2026

Jackie

Great location in Soho.
Disappointed with the lingering unpleasant smells in room.
Bed not ideal for guests over 5ft 9\". No room

6/10

Pleasant

30 Apr 2026

Sam

I couldn't control the aircon in room 131 so it was baking all night and impossible to sleep.

10/10

Exceptional

24 Apr 2026

Marcie

This place is the prime location. The staff members gave great recommendations. The room is small, but it had everything you needed - coffee, blow dryer, hair wash, lotion, and even a heater. The bed is comfy. They have a breakfast available for purchase. Staff are available around the clock. Great spot.

Friends

10/10

Exceptional

22 Apr 2026

Lee

Nice room and staff really friendly

Self

10/10

Exceptional

18 Apr 2026

Lorenzo

The staff were extremely pleasant and helpful. Had many questions about what to do and they were spot on with their suggestions.

Family

4/10

Poor

12 Apr 2026

Evan

Shower door wouldn’t close, AC was broken. Was hot and wet.

10/10

Exceptional

11 Apr 2026

Sang Jin

Perfect location - room just right for one person & very convenient for Soho bars & Royal Opera House.

10/10

Exceptional

10 Apr 2026

Katrina

Our room was the perfect size for myself and daughter. Check in went well, the staff were extremely friendly and helpful.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Alison

Hotel location is excellent, very close to theatres, Leicester Square and Oxford/Regent St. The staff were friendly and welcoming. We stayed in a windowless room which was immaculate and great value for money. Only criticism is that the room was so hot! We had been given 2 fans which seemed excessive for a 6m² room, but the wall of heat that hit immediately showed that staff must be aware of this. There is AC but it was stuck on 18° and could not be changed. I asked staff if it was broken and they said that someone would take a look while we were out, but on return the room was the same. Sleeping was difficult in such heat so we ended up checking out early next morning. I would stay here again for price and location, but would not stay in the windowless room again.

Friends_and_family Family

4/10

Poor

05 Apr 2026

Christopher

Had a bad experience and night staff tried to be helpful and said we would get compensation for our troubles. The next day when checking out, the manager said everything was our fault and had a bad attitude. Ended up leaving with a bad taste of this particular location. Tiniest room I’ve ever stayed in. Dislike

Partner

10/10

Exceptional

05 Apr 2026

Lynden

staff were very friendly and the location was perfect

Partner

10/10

Exceptional

03 Apr 2026

Jose

Loved my stay at Z hotel Soho. Perfect spot in central London being accessible to everything. The staff were nice and accomodating and the room I had was clean and just perfect for a short stay. It was truly sound-proof, I slept like a baby. When I visit London again, I'd definitely consider checking in again in Z hotel Sogo!

Self

10/10

Exceptional

03 Apr 2026

Kevin

Great location clean quiet helpful staff

10/10

Exceptional

31 Mar 2026

Bernard

Very accomodating staff. Great cheese plate!!

Self

8/10

Excellent

28 Mar 2026

Geraldine

Well positioned hotel. Clean rooms. Good rate for London

Self

10/10

Exceptional

27 Mar 2026

Bernard

Room was very clean and comfortable.i am travelling with broken foot. The staff went out of their way to assist me with any help i needed. The Z is a bargain considering its location etc.

Self

10/10

Exceptional

26 Mar 2026

Mark

Excellent service. Nice room
Comfortable stay

Self

6/10

Pleasant

22 Mar 2026

Jade

Clean room, but shower door was broken and would not properly close. Very noisy rooms, could hear every time someone opened the outside door.

Self

8/10

Excellent

19 Mar 2026

Zaria

Not your typo

8/10

Excellent

18 Mar 2026

Esteban Alejandro

Excelente ubicación. Zona de bares y negocios. A cuadra de Picadelly Circus. Habitacion pequeña pero ideal.

Partner

10/10

Exceptional

17 Mar 2026

Soumyanil

Was there for an exam. Have nothing but loads of compliments for everything.

Self

6/10

Pleasant

17 Mar 2026

Philip

This place is fine for convenience and price. You know what you are getting but actually this time was not as good as other stays. This room felt less user friendly - even the lights would not turn off unless you pulled out the key card completely! And the air con was loud and hard to control. I've had better rooms in this place.

8/10

Excellent

16 Mar 2026

Kelly

I had a super teeny tiny room, couldn’t really lay out my suitcase or anything. But it was fine. Bed was comfy. Water pressure was good and water was hot. But the shower / bathroom design is bad since it’s impossible not to get water spray all over the bathroom, beyond the shower. Check in was easy. And they have a lift.

Self

6/10

Pleasant

12 Mar 2026

Katrina

We booked this hotel due to the proximity to the theatre we were attending. The hotel is above a pub, on a busy highstreet, so is very noisy. Room was clean, but tiny. We booked a queen room, hoping for a bit of a bigger room, but it wasn't. One side of the bed was squashed up against the window (we paid extra to have a room with a window) and the end of the bed was against the bathroom wall, so it was extremely cramped.
Although it is close to a lot of theatres (as you walk out the door you literally walk into the theatre showing Harry Potter) the room was very claustrophobic and expensive, so not sure I'd stay again.

Partner

10/10

Exceptional

26 Feb 2026

Donna

Clean room, had all we needed for the one night, perfect location for the theatre

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Sara

Great for a theatre trip. Fabulous location and wveeything

10/10

Exceptional

24 Feb 2026

Charlene

great stay , right next to prince edward's theatre , nice and clean, staff are friendly

Partner

6/10

Pleasant

23 Feb 2026

Jenny

It looked cleaned but on closer inspection we found mould on the curtains from the condensation

Partner

10/10

Exceptional

17 Feb 2026

susan

The staff are extremely helpful and kind.

Friends

4/10

Poor

12 Feb 2026

Tony

The size of room. Compared with other Z Hotels. The age of decor and quality of furnishings and linen

Business

10/10

Exceptional

11 Feb 2026

KONSTANTIN

My stay at Z Hotel Soho was absolutely incredible — truly one of the best hotel experiences I’ve ever had.
To my surprise and delight, instead of the Queen room I had booked, the reception team upgraded me to a private three-storey townhouse. I literally lived like a king — spacious, stylish, and completely my own. An unforgettable touch that made the stay extra special.
The hotel features a wonderful 24-hour bar, perfect for relaxing at any time of day or night. The location is simply unbeatable — right in the heart of London. Musicals, museums, major attractions — everything is within walking distance.
The staff were outstanding: warm, friendly, always smiling, and genuinely eager to help. Their hospitality made the experience even more enjoyable.
This hotel is truly exceptional. I will absolutely be coming back.
Thank you to the entire team for such a memorable stay!

Self

8/10

Excellent

08 Feb 2026

David

Staff very welcoming bed a little hard

Leisure Self

8/10

Excellent

31 Jan 2026

Adrian

Great location, clean and modern. Rooms are very small but that's the only minus really

Leisure Partner

10/10

Exceptional

26 Jan 2026

Paul

Really friendly guy on reception. Quick and friendly

Leisure Self

10/10

Exceptional

24 Jan 2026

Elaine

What's not to like!
The staff were very friendly, welcoming and helpful.
Location was excellent.
I booked a single room which was on the cosy side but was well set up. The bed was very comfy.
It was a birthday treat and there were balloons, a birthday card and towel swan display on my bed which was very lovely of them to do.
I did have an issue with the shower, which was faulty. But having mentioned it to reception, the Maintenance team soon responded and sorted it on the same day. Would recommend Z Hotels and will book again. Thank you ♥️

Leisure Self

10/10

Exceptional

20 Jan 2026

Wendy

The room was small but very comfortable for a solo traveler. It was ideal. The room was clean. They offer fresh water everyday to encourage visitors to not use plastic water bottles. I had a great stay. The hotel isn't an ideal location. But like I said the rooms are small.

Self

4/10

Poor

18 Jan 2026

Hollie

Very small I wouldn’t recommend for anymore than a single person cause the size of it was shocking. No breakfast, clean room and the staff were good checking in but checking out were awful

6/10

Pleasant

13 Jan 2026

peter

It was in a perfect location, good price, convenient to the tube and busses! Only problem stay out of rm 125. I was alerted by knocking at the door that the fire alarm went off from the sream from the shower!

Leisure Self

4/10

Poor

12 Jan 2026

Raymond

WiFi did not work all the time I was there.
The cooling fans outside my window kept me awake all night.
There were pigeons flying in and out of the connecting passage to my room.
The only window, in the bathroom, had been broken and had been repaired with tape.
I would never stay again and do not recommend.

Leisure Self

8/10

Excellent

12 Jan 2026

Paul

Great staff, great location, great price

Leisure Partner

10/10

Exceptional

07 Jan 2026

Kamila

I live the

4/10

Poor

04 Jan 2026

Nimer

The room stinks, literally!

This has to be one of the worst hotel stays I ever had. The room was small, which was expected. However, it also had incredibly low ceiling, in the shower had this terrible aroma which made the whole room stink. The bathroom is separated from the room with glass, so even when you shower for example, the whole room fogs up. About.

The bed was extremely uncomfortable. I lifted the sheets and noticed that the mattress is yellowish.

I notified the front desk about the aroma and they sent someone with a drain solution. It didn’t help..

The staff was friendly, and the location was great, but I can’t recommend this hotel. You have other options at this price range.

Leisure Self

4/10

Poor

02 Jan 2026

Carmella

The single room was the smallest room I have ever stayed in. The check in process was slow and lobby was crowded. You'll be paying for the location. If you become a member (which is free) you get a complimentary wine and cheese plate. 10 min walk from Piccadilly line.

Leisure Self

10/10

Exceptional

23 Dec 2025

Jensen

Great room small but perfect for a short stay. Superb location

Leisure Partner

6/10

Pleasant

23 Dec 2025

Emily

Rooms very small and noisy but clean

Business

4/10

Poor

16 Dec 2025

G

The bed was hard, the room didn't go dark, the bedside lamb didn't work, the shower didn't really get hot, there was a draft right at the head of the bed (I turned the heating up and was still cold), the rooms were noisy from the commotion outside

Self

10/10

Exceptional

09 Dec 2025

Paul

Thank you to Assan for the warm welcome and conviviality. Great location for central London.

Self

4/10

Poor

06 Dec 2025

Richard

Room was really small. I mean, really small. I've stayed in hotels with rooms that were small by design, for example Premier Inn Hub, but this was on a whole new level of small.

Business

10/10

Exceptional

04 Dec 2025

Paul

The room was compact but had everything i needed - had a great bathroom and you could not get a better location for the price.

Leisure Self

10/10

Exceptional

27 Nov 2025

Kristopher

Was upgraded to their townhouse, which was a pleasant surprise.

Business

4/10

Poor

24 Nov 2025

Randy

In first room the toilet would not flush. The entire bathroom floor flooded after taking a shower as there is no shower curtain or partition or curb to block the water from going into the tiny bathroom. We were able to change rooms the following day. Both rooms were tiny and not meant for 2 people, especially for a week long stay. On a good note the shower was excellent in the second room.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Vincent

.

Business_and_leisure

8/10

Excellent

17 Nov 2025

Jonathon

Room was clean and wfficient( very small). Staff was friendly. Convenient location.

10/10

Exceptional

17 Nov 2025

Vanessa

room spotless nice fluffy towels love it bed and bedding had everything i needed. lovely staff and great breakfast. I will definitely return

8/10

Excellent

17 Nov 2025

Altaaf

Everything was very good, the only issue was the size of the room itself as that was way to small for 2 people

Partner

4/10

Poor

16 Nov 2025

David

Room very small.
Broken air conditioning

10/10

Exceptional

14 Nov 2025

Angela

.

8/10

Excellent

13 Nov 2025

Alessandro

Friendly staff! Small room. Excellent breakfast. Amazing location!!!

Partner

2/10

Poor

12 Nov 2025

Mary

Unfortunately the room was tiny, more like a train cabin than a room. This is not unexpected for London, however this really was exceptionally small. The room was extremely noisy you could hear everything in accompanying rooms, outdoors and the hallways. The shower head was broken - only a hose was left to shower with. There was no hot water the night before, however it was hot in the morning. The window latch was also broken. The entire place could do with an update and a lot of repairs are needed.
On a good note, the bed linen was clean and the bed was comfortable. The location was excellent.

Business

2/10

Poor

11 Nov 2025

Jorge

The rooms don’t reflect the photos. Poor customer services, nobody was answering phones when the water was leaking to the carpet from shower. Have travel all the world, z hotel was worst stay experience ever!

Business Family

2/10

Poor

09 Nov 2025

Lynsey

I’m used to budget hotels and I knew these rooms were small so I knew what to expect, but I had booked a room with a window as I get quite claustrophobic and the window in my room was tiny. I had actually booked this hotel because it was August, I was only staying one night and the rooms there have aircon so I wanted to be comfortable but during my stay the aircon wasn’t working, they did supply a fan but it was just blowing warm air around the room and I couldn’t open my tiny window as it opened onto the smoking area. The staff at the hotel were really friendly, the location was great and if you’re after a budget hotel in the centre of everything and know what to expect then you’ll be fine but I wouldn’t stay here again.