Name: The Z Hotel Covent Garden
Address: 31 32 Bedford Street, London, WC2E9ED, GB

10/10

Exceptional

29 Jul 2026

Tony

Good as always again again

4/10

Poor

29 Jul 2026

Jennifer

No a/c of downstairs; upstairs there was a/c but no lift. The bathrooms in the rooms had barely frosted doors so anybody in the room could see you on the toilet.

6/10

Pleasant

28 Jul 2026

Willis

Staff lovely. Location perfect. Rooms very tiny and only a glass wall between you and the bathroom! Not very romantic. For one person it would be great but for two, definitely not for us.

6/10

Pleasant

28 Jul 2026

Millie

room very small. very clean and modern but sometimes lots of noise from within the hotel

8/10

Excellent

27 Jul 2026

Kate

Room was very clean and bed was comfortable. I didn’t have breakfast but the staff was always helpful when I needed it. And the air conditioning was working!! It was very warm outside, so it was great to sleep in the cool room. And the shower was hot and the pressure great. The rooms are small, but there was a hair dryer, hot water tea pot and coffee makings. Overall, it suited my needs perfectly.

8/10

Excellent

23 Jul 2026

MANDY

Good location.

8/10

Excellent

23 Jul 2026

Chris

Overall I'd give it a 3.5. There is only one elevator and the staff use it as well so it's better to just take the stairs sometimes. They clean the room every other day and these was some miscommunication that lead to my room not being cleaned on the day it was supposed to. They do clean rooms late. I left in the morning and came back around 2pm and my room was still not cleaned. It is in the middle of covent garden so it's got that working for it. FYI the rooms are tiny. You're paying for the location. The bed is against the wall so staying with a partner they will have to climb over you or vice versa to get out of bed. The staff were polite and attentive. I would stay again.

10/10

Exceptional

21 Jul 2026

Nancy

Very clean quiet room. Perfect for a “singlet”. Great location to the Covent Garden market. Very nice quiet church garden. Easy easy walk to Trafalgar Sq. Rushaii was very nice and helpful in the cafe. Overall very comfortable and a reasonable price for London!

Friends_and_family Family

8/10

Excellent

19 Jul 2026

PATRICK

Clean and well kept room.

10/10

Exceptional

19 Jul 2026

Francesca

The room was spotless and contained everything I needed. The bed was very comfortable, The TV was fabulous and the airconditioning was lovely. I’d like to mention especially the staff who were kind, efficient, smiling and polite, knowledgeable and extremely helpful in assisting me.

I would definitely stay again and recommend to my friends.

Self

8/10

Excellent

13 Jul 2026

Joseph

Nice place

Family_with_children

8/10

Excellent

13 Jul 2026

Wayne

Great property right in Covent garden. Air conditioning didn't work the best was quite hot.

Family

10/10

Exceptional

12 Jul 2026

Kevin

Good location and helpful staff

Family_with_children

2/10

Poor

10 Jul 2026

ANDREW

Air con only positive
Avoid basement rooms, small rooms, no floor space

Partner

10/10

Exceptional

07 Jul 2026

Colin

Good functional room with air conditioning. Staff were helpful and location was perfect

Partner

2/10

Poor

03 Jul 2026

Mishal

We paid around £212 per night and initially loved our stay so much that we decided to extend it. Unfortunately, our final day was spoiled by poor communication and an unpleasant interaction with a receptionist named Elena.

We were told we had to move rooms, so we woke up early and packed all our luggage. When we arrived at reception, Elena informed us we had actually been upgraded and could stay in the same room—but nobody had informed us beforehand. When I simply expressed surprise, she responded in a rude and condescending manner, saying, “If you don’t want the upgrade, I’ll give you the smaller room,” even though I had never refused it.

The lack of communication was frustrating, but Elena’s attitude was what truly disappointed us. On the other hand, the curly-haired gentleman working in the breakfast area was incredibly kind, welcoming, and professional, and he deserves recognition.

It’s a shame that one staff member’s behaviour overshadowed what had otherwise been a lovely stay. For a hotel at this price point, I expected much better customer service.

Partner

10/10

Exceptional

30 Jun 2026

Kristi

My family of four recently stayed at Z Hotel Covent Garden for three dreamy nights in which we completely fell in love with London. We had the loveliest stay at Z Hotel Covent Garden, with a calm, reflective, blossoming churchyard just outside the door, and steps from the bustling Covent Garden shops, stalls, and restaurants--and centrally located in ways that everything feels walkable, pleasantly so (even during a heatwave!), including the tube stops for easy travel beyond the area. I would have written such a review even *before* I accidentally left behind some personal items, but my estimation of this hotel has risen all the more, given that staff managed to find and package up precious items that I had forgotten in our haste to catch our morning transportation. After our trip, I exchanged numerous messages with Z Hotel staff, and they were incredibly gracious, supportive, compassionate, and swift in assuring me that they'd found what I'd lost and could send it to me immediately. I am particularly grateful to Ajith, Juned, Wing, and Mohith, for going the extra mile during our stay and beyond. I searched high and low for a well-reviewed hotel with large enough rooms for family in a central location at a reasonable price, and Z Hotel Covent Garden exceeded my expectations. Our air-conditioned room (for four) was cozy, and our kids loved the double bunk. Look no further than here.

Family_with_children

8/10

Excellent

29 Jun 2026

Lee

Great price for the location !

Partner

10/10

Exceptional

28 Jun 2026

David

Gorgeous

Partner

8/10

Excellent

27 Jun 2026

Martha

My room was tiny and reasonably clean, the breakfast was better than expected, what was annoying was a green light sensor that stayed on all night long,

Self

8/10

Excellent

27 Jun 2026

Kevin

Solid base for our London adventures. Aircon and showers were a lifesaver.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Rabindra

Centrally located.

Self

10/10

Exceptional

24 Jun 2026

michele

Although the room was small, which was expected it had everything you needed A nice clean bathroom, comfortable bed lovely flatscreen TV and a small vanity There wereplenty of towels and the staff was very nice The location was perfect. Would definitely stay there again.

6/10

Pleasant

23 Jun 2026

Alvaro

Very very very small rooms
Small bathroom

Family_with_children

10/10

Exceptional

23 Jun 2026

Norman

We loved that there were no windows in our room. Ideal for maintaining a forgein sleep schedule

Partner

10/10

Exceptional

23 Jun 2026

Nigel

Staff really good helpful
Room great
Brilliant location

Partner

8/10

Excellent

22 Jun 2026

Jocelyn

Great location. Simple but nice hotel. Staff was very friendly.

Partner

10/10

Exceptional

21 Jun 2026

Danielle

Great stay in great location. Guy that works at Cafe is very friendly! Would stay again

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Irene

This hotel was spotless! The staff greeted you as soon as you walked in the door! Staff very helpful and pleasant! In fact, one of the gals from the hotel was on break in the courtyard as I was returning. Not realizing she was on break-I asked her a question. Then, I thought...geez theres a reason she's out here....she is on break I apolgized and then stepped back and told her I was sorry, she said....no,no,no, here I will help you! The place is small, but wonderful. Great pizza shop right next door! The pizza place was amazing and the manager was about the floor and came over to talk to us! The location was perfect....All in all, I highly recommend and would stay here again!

Partner

10/10

Exceptional

18 Jun 2026

Eric

Great central location, near Chinatown, eateries, bars, stores, transportation. Hotel was older with tight spacing. First time I stayed in a hotel room with no windows. Hotel was okay, but its location was excellent.

Partner

10/10

Exceptional

17 Jun 2026

Francine

The hotel was ideally located for my visit to London. Coventry Market was fun and I was able to walk everywhere! My room was small, but clean and
comfortable. The staff was welcoming and helpful.

10/10

Exceptional

13 Jun 2026

Daniela

fantastic manager so helpful when we had a slight problem with the room ! brilliant

Partner

10/10

Exceptional

12 Jun 2026

Seungbin

The location is very near to spots of interest. The room was great, too.

Partner

10/10

Exceptional

11 Jun 2026

Brittyne

Absolutely unbeatable location. It was exactly what I expected. Cozy for one, would be tight for 2. Great cafe and bar

Self

10/10

Exceptional

10 Jun 2026

Kaitlin

The Z Hotel in Covent Garden was perfectly located in London to enjoy a peaceful atmosphere while still being close to all tourist areas. The staff were all kind and helpful. The complimentary wine and cheese nights were a major bonus!

Family_with_children

10/10

Exceptional

10 Jun 2026

Yann

Didn't have someone to clean and give me clean towels but the rest was amazing

Self

10/10

Exceptional

08 Jun 2026

Kathryn

The property was in a great location. The room was very small but functional and the breakfast was descent. The staff was very helpful and accommodating.

2/10

Poor

07 Jun 2026

Mia

Our stay at the Z hotel was nothing close to relaxing! Ajit, was extremely rude to us and not helpful with our stay whatsoever. He quite literally made our stay so miserable and he crossed the line when he had us switch rooms. He informed us that checkout was at 11 and at 10:30 he knocked on our door and stood there waiting for us to get out…. Beyond unprofessional. The a/c in our room was also so bad. We slept every single night with no covers on of how hot it was. We did have an interaction with what I would assume is one of the night manager’s (I didn’t get his name) and he was so sweet and helpful. He did apologize for our experience with Ajit. Overall, the Z hotel was in a great location but they will never be seeing me again.

Friends_and_family Friends

6/10

Pleasant

06 Jun 2026

David

Tiny rooms. Twice I've stayed and both times there's no window. The room heating and cooling is always way off, but you can't turn it off because you'll get very stuffy. The bed are squished into the room, so tall people like me have to sleep bunched up.
The TV is way too big and low resolution to be comfortable to watch. I also skipped breakfast because it does not cater for vegans very well (toast and cereal only).
The beds are all very hard. I'm not used to that so it isn't a good night's sleep.
Good shower, but it makes the room very humid and hot because it's so small. Not enough ventilation. I'll avoid it if I can.

Self

8/10

Excellent

05 Jun 2026

meredith

As an American who likes air conditioned rooms, although it had air conditioning, it never was cool enough for me. Otherwise, I would give this hotel a 5 star rating . Location was outstanding, staff helpful, food and drink available in the lobby if you wanted a late night snack or glass of wine. For a no frills hotel , it was great. Rooms a little small but manageable.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Nathaniel

Clean basic room met all our needs for a quick stay in London. Inner room ac didn't work upon check in , switched room right away and it was great. Nice large soft towels.

Friends_and_family Friends

6/10

Pleasant

03 Jun 2026

Anita

Location was smazing but no window which was scary! I did know that ! .But no closet, no drawers and no where to put the suitcases - not even on the floor. The USB ports didn't work and when we asked , said the nextday maybe. Still not working when we checked out

8/10

Excellent

03 Jun 2026

Allan

Staff were very helpful!
Rooms were very small but had a large bathroom/shower
Unable to adjust heat in the room - wry warm and the bed was against the wall!

Friends

8/10

Excellent

03 Jun 2026

JERRY

I did not think it was worth the cost of £400 for 2 rooms for 1 night. This was an atrocious price after quote for room was inflated by added service amounts!

Family_with_children

10/10

Exceptional

02 Jun 2026

Hongmei

The best location of central London

Friends

10/10

Exceptional

01 Jun 2026

Luke

Brilliant stay at the hotel.

The welcome from the receptionist was absolutely brilliant, very polite and well mannered. Didn’t quite catch her name seh said she was pretty new:

The complimentary cheese board on Tuesday snd Saturdays is a brilliant thought.

Will be back again

Kind regards
Luke

Friends_and_family Family

8/10

Excellent

29 May 2026

Heather

Close to Covent Garden

Partner

8/10

Excellent

28 May 2026

Anne

Minus was toilet flushing,showering sounds gurgling noises from 10pm all disturbing, consequence disrupted sleep.

Self

10/10

Exceptional

26 May 2026

Hinesh

Fantastic location and staff who let us drop off our bags early in the day before our room was ready. Upon arrival in the evening our bags were already in our room. Room itself was perfect for a 1 night stay in central London. No frills but also very modern thought out design with everything you need. Highly recommended

Partner

4/10

Poor

25 May 2026

James

Nice hotel. Quaint. Nothing fancy. In the middle of covent garden, but still quiet. Our room was incredibly small. We called it hilariously tragic. The continental breakfast was pitiful. I wouldn't stay there again.

Partner

8/10

Excellent

24 May 2026

Ashley

Room really has only the very basics and very little space. Bathroom wall is see through. That being said, if you're really only planning to sleep and wash in the room, it's a great fit. And you can't beat the location! I would stay here again for the location and price alone.

Friends_and_family Family

10/10

Exceptional

23 May 2026

CAITLIN

Great staff

10/10

Exceptional

23 May 2026

Lynda

Extremely friendly and helpful staff. Went over and above. Very central area

Friends_and_family Family

6/10

Pleasant

21 May 2026

Christina

Not a lot for the money. Very small room. Nowhere to put anything. Location was great.

Partner

8/10

Excellent

20 May 2026

Mark

Compact room but had all the amenities we needed. Minor issues: sink had staining on it, possibly due to hard water. Hopefully will come off with a little effort. More hanging space would be helpful if staying more than 1-2 nights. We loved how quiet it was: the secondary glazing was very effective as were the electric blackout blinds. Excellent.
Overall a really good venue in a superb location. Definitely consider using again.

Partner

10/10

Exceptional

19 May 2026

Jon

Great central location, clean comfy room at a good price with friendly staff.

8/10

Excellent

16 May 2026

Jeff

The room is small, but the staff and cleanliness were very good. The location was excellent. The hotel was very quiet.

Partner

10/10

Exceptional

13 May 2026

Peter

I like the location right in the heart of Covent Garden and the friendless of the stuff

Self

8/10

Excellent

13 May 2026

Jeffrey T

The room that I had was on the top of five floors and was for the disabled, although I am not disabled. The one window in the room was small and round near the ceiling. I found some hairs on the bed when I arrived, so I removed them by hand. The cleaning was every two days, as stated on a card on the desk. The room was very small (three sides of the bed were against a wall. For my purposes in visiting London, all was fine. The location is great, very central to the Covent Garden and Soho area. I did not have breakfast on location (for 15 pounds); there were too many better options nearby.

Self

6/10

Pleasant

12 May 2026

carolyn

First time sleeping in a windowless room. Wasn’t for me. Price was good though and great location
I would have liked a nicer reception area/dining area.

Friends

10/10

Exceptional

11 May 2026

Joe

Cheap and cheerful, great value for money.

Friends

8/10

Excellent

10 May 2026

norman

Great location. Beds are very hard!

Partner

10/10

Exceptional

08 May 2026

Michael

Hotel was in a fantastic area, great staff. The only negative was the bed was pretty hard. Otherwise it was great.

Self

10/10

Exceptional

05 May 2026

Susan

The room we had was a bit snug, but it was all we needed since we were out exploring the city all day long. The staff was kind and very helpful.

Family

8/10

Excellent

05 May 2026

Janet

I stayed in a single room with no window. It was exactly as described.

Friends

10/10

Exceptional

05 May 2026

Taher

Excellent location and staff

Partner

10/10

Exceptional

28 Apr 2026

John Kevin

Good hotel

8/10

Excellent

27 Apr 2026

Terry

Great location. Very quiet room. Like all hotels too hot! Staff laid on a spread for us London Marathon finishers. Location is only a short walk from the Mall.

Self

10/10

Exceptional

26 Apr 2026

Natasha

Great little hotel in walking distance of many attractions, and very close to Covent Garden. The room was small, but was lovely and comfortable with good facilities. Also very quiet, which is amazing for central London. Would recommend it for those who would like to use it mostly as a base for exploring London.

Self

10/10

Exceptional

24 Apr 2026

Richard

This is probably my favorite stay in a long, long time. The chexk in was fast and efficient, and it was no problem storing our bags. Everybody on the staff for the two days we stayed, did their very best to be friendly, polite and helpful. The room was smallish but it was so efficiently decorated, and organized, that it felt roomy. TV was huge, shower was awesome. Our room was spotless, and everything was in new condition an work well. I would definitely, stay here again.

Partner

10/10

Exceptional

23 Apr 2026

Stephanie

Clean room good ac big towels great location

Self

8/10

Excellent

23 Apr 2026

Lorna Marie

Friendly staff, was informed I could go back early to check in if room was ready. Failed to mention I would be charge for it. The room was comfy and clean. For central London, it was lovely and quiet too. Didn't have breakfast there, but it is an option if you wish. Location great for my needs of the trip.

Self

10/10

Exceptional

22 Apr 2026

Richard

Perfect location and good value for the location

Self

6/10

Pleasant

21 Apr 2026

Stephen

Room kettle did not work and wasn’t replaced, big deal because I love my coffee. Two tier bed a poor and difficult choice for an older dude like me, came away with back pain

4/10

Poor

18 Apr 2026

Keith

Depends what you are looking for - clambering over a double bed with only access from 1 side is fine when you are young and supple!! Nowhere to sit in the room and very limited surfaces to put things on - a chaotic shower head - no where to hang towels - an attempt at a wardrobe (3 hooks on the wall with 4 bar hangers) - on the positive side electric controlled light levels and blind (if you get a window - unfortunately our blind was stuck midstream) ….. but the staff were lovely and as helpful as they could be.

Partner

8/10

Excellent

17 Apr 2026

Brett

Very convenient location for a quick single night stay for that spontaneous theater show

Partner

8/10

Excellent

17 Apr 2026

PATRICK

Great location

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Debra

Small & compact room but had everything required for a comfortable stay. Room overlooked a church garden so was hard to believe that I was in the middle of a large busy & bustling city.

Self

8/10

Excellent

16 Apr 2026

Deana

The only negative is that the room was very very small, we are from the U.S. and are not familiar with European hotels

Partner

8/10

Excellent

15 Apr 2026

Sherri

Very very small room with only one place to sit (the bed) and one place to get into our suitcases (the bed). If we were to stay again, we would most definitely ask for a room large enough to move around in.

Partner

10/10

Exceptional

15 Apr 2026

Ameerah

Staff were incredibly friendly, we were able to check in early and it was amazing. Our room featured a bunk bed style with two huge beds and individual tvs. The room was compact, meticulously clean and comfortable. We had an incredible time and will definitely return. It was a lovely touch that they allowed us to bring our friend into the room to get ready with us before dinner, they also held our luggage after check out at no additional cost, allowing us to explore on our last day. Thank you Z hotels for providing us with fabulous, clean and comfortable accommodation!

Friends_and_family Friends

6/10

Pleasant

14 Apr 2026

Sherri

Our room was impossibly small with only a bed to sit on or take turns getting items from our suitcases by putting them on the bed. Next time I would definitely request a larger room. It was very very tight for the four nights we were there. Otherwise, staff was nice, room was clean. We would like to have had wash cloths.

Partner

10/10

Exceptional

14 Apr 2026

Andrew

Great location

8/10

Excellent

13 Apr 2026

Brian

Budget offering in a great location.
The rooms are small but functional, clean and nice bedding and towels.
Rather noisy from adjoining rooms and (maybe because we were in the basement) the sound of tube trains was quite obtrusive.
All said, we chose it for location and price and it delivered on both.

Partner

8/10

Excellent

10 Apr 2026

Gilberto

Clean room . Extraordinary location. don’t bring big suitcases rooms are super tiny

Self

10/10

Exceptional

06 Apr 2026

Rochelle H.

Yes

Family

10/10

Exceptional

05 Apr 2026

Timothy

Recommend the garden room

Partner

10/10

Exceptional

04 Apr 2026

Julian Fernando

Yes

Self

8/10

Excellent

04 Apr 2026

Ann

Room was clean but very very small. I had expected small but the photo showed a quuen roo.with a small desk & chair this room had nowhere to sit other than the bed which was crammed in so tight that only one person could sit at a time. We didnt have breakfast but it looked nice. Staff who booked us in were very good

Partner

10/10

Exceptional

31 Mar 2026

Philippa

The location is amazing. I was travelling on my own and wanted a place to stay where I was familiar with. I chose a single room with no window which was perfect. The room had everything I needed, the staff were very helpful and friendly. I dropped my luggage off early and when I arrived to check in they had already put it in the room for me. I will definately be staying there again.

Self

10/10

Exceptional

29 Mar 2026

Lauren Stacie

The hotel room was tight, but adequate. The hotel is in a great location!

6/10

Pleasant

28 Mar 2026

Katie

Very noisy until late, sounded like laundry being moved around.

Family_with_children

10/10

Exceptional

26 Mar 2026

AnneMarie

Rooms are compact as you may expect at this price in London. Bathroom was a glass box side the room. Could only access the bed from one side.
Fabulous location & great staff. If this is your budget it’s a good enough choice

Partner

10/10

Exceptional

26 Mar 2026

Robert

Perfect location. Friendly staff. Everything you could need

Self

4/10

Poor

23 Mar 2026

Lun

We did not receive the room I had originally booked for. I booked a room with a Queen bed plus an extra bed. I got a queen bedroom. It was so small, no storage no where to sit basic with a sectioned of corner turned into a shower room plus toilet, no privacy while in the shower room. Breakfast served by the reception was ok, no other amenities. The photo's for the room's was very misleading as it made it look more roomy than it is.

Partner

10/10

Exceptional

21 Mar 2026

Walter

Room was small but well located and in perfect condition

Self

6/10

Pleasant

20 Mar 2026

Peter

I have stayed at this hotel several times. This time I was on the 5th floor. It was rather noisy - loud talking in the corridor late at night and lots of slamming of doors.

Self

10/10

Exceptional

19 Mar 2026

Doreen

Lovely hotel for a stay in London.

Partner

6/10

Pleasant

19 Mar 2026

Fraser

Absolutely fantatsic location.

Was completely aware we were booking a room with no windows having stayed in a similar purple one. However in this Z hotel the noise from above (being in a basement room). Dont know jf we were below the bar cellar or something but it sounded like they were herding elphants constantly.

The bed was also hard and not very supportive due the hollow design underneath

Also the way the room is position be prepared to see your room partner in full when they use the toilet!

Partner

8/10

Excellent

17 Mar 2026

Lucy

Clean room, compact but everything was to a high standard. Great value for money in the heart of Covent Garden. We were on 5th floor though, lots of stairs

Partner